SALESFORCE PRACTICE

Presentation

ETG - Overview

2016
2016@@Etisbew
ETG Inc.
All rights
reserved.

Technology
Group
Inc. All rights reserved.

Salesforce Practice Overview

Sales/ Service
Cloud

Custom Development

SFDC Migration

Integration

v Successful track record in planning and delivering complex Salesforce.com projects,

involving multiple countries, multicurrency and multi lingual scenarios.
v Implemented several projects on Sales, Marketing and Service cloud involving

Implementation, Custom development and integration with on premise / other legacy

systems and third party tools.

Domain
Consulting

v Strong domain expertise across different verticals enabling us to provide advisory services
for customers looking to leverage the cloud and Salesforce.com for their specific business
objectives.

Testing

v Delivering across the entire salesforce.com lifecycle, including strategy, planning,

development, deployment, support and maintenance using a value/cost engagement model.
v Applying reusable methods, accelerators and other proprietary assets to accelerate
Salesforce implementations and mitigate delivery risk.

Support
2016
2016@@Etisbew
ETG Inc.
All rights
reserved.

Technology
Group
Inc. All rights reserved.

Mobile

Implementations

Analytics
3

Domain Advisory Services

v Extensive team of Domain experts

to understand varied business
needs across verticals and advise
the right solution fit using the
Salesforce platform.
v Perform proper need investigation
by working with the customer
stake holders and coming up with
the right business blue print (BBP).
v Augmented by a team of
experienced Salesforce
consultants, developers and
administrators including Cloud,
Mobile and Social technology
expertise to deliver the right
solution on time and within
budget .

2016
2016@@Etisbew
ETG Inc.
All rights
reserved.

Technology
Group
Inc. All rights reserved.

Life Sciences

a
F in

nc

Consulting

Integration &
development

Implementation

Support

Sales / Marketing / Service Cloud Offerings

Offerings in Sales Cloud

Offerings in Marketing Cloud

Offerings in Service Cloud

v Unique visibility into the sales process for

Enterprises.

v Enabling Businesses to have deeper and

Agile interactions with their customers
leveraging social media.

v Empowers enterprises to transform their

Customer Service

v Define key sales objectives, Build Workflows,

support reports in order to provide the
maximum visibility of the data.
v Effectively manage people and process.
v Our offerings include Implementation,
Onboarding and customization.

2016 @ ETG Inc. All rights reserved.

v Provide complete set of services across

social media for Brand Management,
customer support and Market research.

v Integrate all its customers with social media

v Our offerings include Implementation,
Onboarding, Integration and customization.

v Offer enterprises to engage and build

strong relationship with their customers,
further increase their sales.

Custom Development Services

Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients
with cost reduction.
Usage of Agile software development methodology in order to give our clients a quick turnaround time for
product delivery.
Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level.
Development services include UI development, Apex programming, Testing and App Support
Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.
2016 @ ETG Inc. All rights reserved.

Salesforce Integration Services

Our Integration services include:

Salesforce integration Design.
Custom Integration services using
Restful APIs and also with various
other third party tools.
Expertise in integrating Salesforce
applications to other enterprise
applications such as ERP and custom
applications.
Expertise in fixing the compatibility
issues of cloud services with your
systems and ensure that real time
data is available across all segments.

2016 @ ETG Inc. All rights reserved.

Migration Of Legacy / Other CRM Systems to SFDC

Business Logic
& Functions

Legacy CRM
Systems

MIGRATION

Customer
Data

Customer
Data

LEGACY / OTHER CRM SYSTEMs

Business Logic
& Functions

We follow a structured process to migrate your existing legacy / other CRM data into Salesforce

Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce cutting
down the number of API calls and time for migration.

Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema.

Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios.

2016 @ ETG Inc. All rights reserved.

Salesforce Mobility Practice

Se

r vi c e s

Life Sciences

DOMAINS

S e r vi c

es

Sales Analytics App

SOLUTIONS
Games App
Mortgage calculator
app

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Patient Assist App

Restaurant App

Finance calculator
App

Movie streaming
Apps

Travel App

Data Analytics Cloud

Our Data Analytics cloud services answers to any question

ranging from multiple business apps, databases, big data
and Multiple data sources.

Our specialized Salesforce services enables any

organization with Data Analytics app up and running in
days with no infrastructure build out, spend or delays

Our Analytics cloud solutions are perfectly Scalable that

can handle billions of data points of any data types, in a
single easy, responsive view.

We implement Salesforce platform with native approach

for easy deployment & management of users, apps &
security.

Our implementation expertise of Self Service modules

enables Intuitive graphical exploration of billions of data
points.

2016 @ ETG Inc. All rights reserved.

Scale &
Security

Search

Dynamic UI

Monitoring

Exploration

Dashboard
Builder

10

Salesforce Testing Services

We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help
of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we
provide full range of testing services that includes:
High Level Scenarios
Analyze the story
(PO, DEV)
Scenarios
Creation
Scenarios
Validation (PO)

Detailed Scenarios
Study of storys
details (DEV)
Test Cases
Creation

Test Creation
Functional Tests
Creation
GUI Tests
Creation
Add to Build

Test Execution
Unit Tests
Verification
GUI Tests
Execution
Functional Tests
Execution
Regression
Testing

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Final Validation Sign-off

Exploratory
Testing
Security Testing
Performance
Testing
UAT Testing (PO)

11

Salesforce Support Services

Proactive Monitoring

Proactively monitor Salesforce implementation,

identify areas of improvement, recommend courses
of action, develop best practices, and create an
improvement plan

Persistent Administration

Ongoing administration and maintenance services

comprising of user management, security
management, standard and custom object
maintenance, data management, and package
maintenance

Ongoing Maintenance

Provide on-going maintenance and support for

applications by working on enhancements, change
requests etc.

Comprehensive Training

Comprehensive training and help desk support

services to ensure high end-user adoption

2016 @ ETG Inc. All rights reserved.

12

Salesforce Resource Spectrum

ETGs Pyramid
Salesforce Certified
Administrator (ADM201)
Salesforce Certified Force.com
Developer (DEV401)

6
14

Salesforce Certified Service

Cloud Consultant

Salesforce Certified Sales

Cloud Consultant

Salesforce Certified Pardot

Consultant

Salesforce Certified Platform

App Builder

Salesforce Certified Marketing

Cloud Email Specialist

2016 @ ETG Inc. All rights reserved.

13

2017 Roadmap

DF
2016

TAF Salesforce

DF
2017

2016 @ ETG Inc. All rights reserved.

14

 2016 @ Etisbew Technology Group Inc. All rights reserved.