Sunteți pe pagina 1din 4

Five elements of effective communication:

Approach, development, clarity, style correctness and concise

Timing of communication; choice of medium; tone and point of view (perspective, attitude,
and relationship regarding audience, purpose, and material); recognition of audience
(reader vs. writer orientation); direct vs. indirect presentation (ordering of evidence and
conclusions); persuasive strategies and rhetorical appeals (logos, pathos, ethos)

Timing and choice of medium are appropriate to the purpose, audience, and
Tone is appropriate to the purpose, audience, and material.
Material is made relevant to the reader (readers interests and concerns are

Conclusions are presented directly (conclusion first, evidence last) to a sympathetic

audience, indirectly (evidence first, conclusion last) to an unsympathetic or hostile

Persuasive strategy incorporates a mixture of rhetorical approaches (appeals to logic,

feelings, and ethics or credibility).

Organization (logical arrangement and sequence); evidence and support (relevance,
specificity, accuracy and sufficiency of detail); knowledge of subject and material; quality of
perception, analysis, and insight

Material is arranged in a logical and coherent sequence.

Conclusion or closing restates the argument and identifies the action to be taken.
Examples are relevant, specific, detailed, sufficient, and persuasive.
Quotations support the argument.
Handling of material demonstrates knowledge and insight.

Presentation of thesis or central argument (statement of purpose, delineation or narrowing
of topic, relevance of subordinate or secondary arguments); word choice; technical
language and jargon; structure (sentence, paragraph, document); coherence devices
(organizational statement, repetition of words and phrases, progression from familiar to
unfamiliar, topic and transitional sentences); textual markers (headings, highlighting,
formatting features)


Purpose or central idea is sufficiently limited for meaningful discussion.

Purpose or central idea is stated clearly, usually in the opening.
Organizational statement is offered, usually at the end of the opening.
Subordinate ideas are effectively identified and related clearly to the main purpose or
central idea.
Language is clear, specific, accurate, and appropriate to the audience, purpose, and
Word choice is clear, specific, accurate, unassuming, and free of clichs and misused
Technical language and terms are defined and explained as needed (depending on
knowledge of the audience).
Sentences are free of ambiguity.
Text is coherent, with new information linked to previously discussed information
(ordered within sentences as something old/something new).
Transitions between paragraphs are clear and helpful.
Text is appropriately highlighted (bullets, paragraphing, boldface, italics, underlining,
etc.) to engage the reader and reinforce the main points.

Word choice (economy, precision, and specificity of language and detail; abstract vs.
concrete language; action verbs vs. linking or weak verbs with nominalizations; figures of
speech: schemes and tropes); tone (personality and humor); active vs. passive voice;
sentence variety

Word choice is economical, clear, specific, accurate, unassuming, and free of clichs
and misused jargon.
Action verbs are preferred over weak verbs with nominalizations (as
in recommend over make a recommendation).
Language is appropriately concrete or abstract (signifying or not signifying things
that can be perceived by the senses).
Figurative language (metaphors and similes, as well as other tropes and schemes)
enrich and deepen the argument.
Active voice is preferred over passive voice (active voice is used to emphasize the
performer of the action; passive voice is used to emphasize the receiver of the
Sentences are free of wordiness and unnecessarily complex constructions.
Variety in sentence structure and sentence length creates emphasis.
Authors values, personality and when appropriate humor are conveyed in a way
that reinforces the message.

Rules and conventions of spelling, grammar, punctuation, usage, and idiom; style
(appropriateness of word choice and level of formality to audience, purpose, and material);
social and cultural appropriateness; accuracy in proofreading


Spelling (including technical terms and proper names) is correct.

Correct words are used to convey the intended meaning.

Rules of grammar and syntax are followed, including pronoun-noun agreement,

subject-verb agreement, appropriate verb tense, pronoun case, possessive forms,
parallel construction, etc.

Punctuation (particularly comma placement) reflects standard usage.

Copy is free of mechanical errors and lapses in proofreading.

7 C's of communication.
To be effective, communication should be complete, i.e. it should include all the information the
recipient needs to evaluate its content, solve a problem or make a decision. Complete
communication reduces the need for follow-up questions and answers, and improves the quality
of the overall communication process.
Conciseness is not about keeping the message short, but rather about keeping it to a point.
Conciseness in communication happens when the message does not include any redundant or
irrelevant information. Concise communication prompts a better understanding of the message,
because the recipient can focus on the key points and does not get distracted by a wealth of
minor details.
When engaging in communication, a sender should always consider and value the recipient's
needs, moods and points of view. Tailoring the contents and style of your messages based on
their target audience strengthens the key points delivered within, as the sender can use
argumentations and examples relevant to the recipient's experience, thus catering for a more
thorough understanding of the message.
Effective communication happens when the message is supported by facts and figures.
Concreteness in communication is also about answering to questions timely and consistently, and
developing your argumentations based on real-life examples and situations rather than on general
scenarios or theories. Concreteness fosters effectiveness in communication, as the recipient gets
a more comprehensive overview of the message and its implications.

Courtesy in communication implies being respectful of the recipient's culture, values and beliefs.
Also, it involves the need to adopt a register your audience can easily relate to and understand.
Courteous communication has a positive impact on the overall communication, as it prompts a
more positive and constructive approach to the conversation.
To be effective, communication has also to be clear and specific. To achieve clearness, the
message should focus on a single objective, thus emphasising its importance and catering for a
prompt understanding of its contents. Clear communication also requires the adoption of the
relevant terminology, thus reducing ambiguities and confusion in the communication process.
Using grammar and syntax correctly vouches for increased effectiveness and credibility of the
message. In fact, grammar and syntax mistakes make it harder for the recipient to decode the
message and understand its contents. Also, they have a negative impact on the overall
communication, as they show that the sender hasn't taken his time to craft his messages more