HP Color LaserJet CP1210 and CP1510 Series

Printers - How to Perform NVRAM Initialization

QUESTION:
How is an NVRAM initialization performed on the HP Color LaserJet CP1210 Series and CP1510 Series
printers?
ANSWER:
To perform a NVRAM initialization on the HP Color LaserJet CP1210 Series printer:
1. Turn the product off.
2. Press and hold the Resume button.
3. Turn the product on, and continue holding the Resume button for at least 10 seconds, but not longer than
seconds. The Attention light will be lit.
4. Release the Resume button.

NOTE: If the Attention light, and either the Paper out light or the Ready light are lit, restart the procedure. T
Attention , Ready , and Resume lights cycle from front to back until the process is complete. The product th
enters the Ready state.
To perform an NVRAM initialization on the HP Color LaserJet CP1510 Series printer:
1. Turn the product off.
2. Simultaneously press the Right arrow button and the X button. Keep these buttons depressed as you turn
product on.
3. When Permanent storage init. appears on the display, release both buttons.
4. When the product has finished the NVRAM initialization, it returns to the Ready state.

HP Color LaserJet CP1510 Printer series

- Solving Network Communication
Problems
Information
Check the following items to verify that the product is communicating with the network.

Details
Before you begin this troubleshooting procedure, print a configuration page.
1. Are any physical connection issues evident between the workstation or file server and
the product?
Verify that the network cabling, connections, and router configurations are correct. Verify
that the network cable lengths meet network specifications.
2. Are the network cables connected correctly?
Make sure that the product is attached to the network through the appropriate port and
cable. Check each cable connection to make sure that it is secure and in the right place. If
the issue continues, try a different cable or connect to different ports on the hub or
transceiver. The amber activity light and the green link status light next to the port
connection on the back of the product should be lit.
3. Can you ping the product? (Microsoft Windows)
a. Click Start , Run , type cmd , and click OK to open an MS-DOS command prompt.
b. Type ping followed by the product IP address. For example, type ping 192.168.45.39 .
If the ping command is successful, a list of replies from the product appears in the
window.
c. If you can ping the product, verify that the IP address configuration for the product is
correct on the computer. If it is correct, delete the product, and then add it again. Or if the
ping command failed, verify that the network hubs are on, and then verify that the
network settings, the product, and the computer are all configured for the same network.
4. Have any software programs been added to the network?
Make sure new programs are compatible, they are installed correctly, and use the correct
printer drivers.

5. Can other users print?

The issue might be workstation-specific. Check the workstation network drivers, printer
drivers, and redirection (capture in Novell NetWare).
6. If other users can print, are they using the same network operating system?
Check your system for the correct network operating system setup.
7. Is your protocol enabled?
Check the status of your protocol on the configuration report. You can also use the
embedded Web server, HP ToolboxFX, or Macintosh Configure Device to check the
status of other protocols.
8. Does the product appear in HP Web Jetadmin or other management programs?
a. Verify the network settings on the network configuration page.
b. Confirm the network settings for the product by using the control panel.
Title: HP Color LaserJet CP1510 Printer Series - Custom Paper Size Does Not
Appear in Paper Sizes List when Using the Postscript Driver
Issue
Custom paper sizes that have been saved in the HP Color LaserJet CP1510
Series PS driver do not appear in the Paper Sizes drop down list.

Solution
This can occur if the custom paper size has been defined incorrectly in
the printer driver. When defining customer paper sizes make sure that
the width dimension is equal to the measurement of the short edge of the
paper and the length is equal to the measurement of the long edge of the
paper. For example if you are creating a custom paper size of 8.5 inches
by 5.5 inches you would define the width as 5.5 inches and length as 8.5
inches (see Figure 1).

Title: HP Color LaserJet CP1510 Printer Series - Enable or Disable HP ToolboxFX

Object Name: mmr_na-181222-5
Document Type: Support Information
Original owner: HP Color LaserJets
Disclosure level: For HP and Customer Verbal Use
Version state: published
Issue

Some users might not use any of the HP ToolboxFX features and might want
to disable the utility in order to free memory and processing resources.

Solution

1. Use the Microsoft Windows Search feature to find the

hptlbxfx.exe

application. Typically, this executable file is found in the following

location:
[formatted]
C:\Program Files\HP\ToolboxFX\bin
[unformatted]
2. Click Start.
3. Click Run.
4. Browse to the location of the program, or type the path. Do not click
OK.
5. Add the disabling option by typing
[formatted]
/disable
[unformatted]
at the end of the path so that the Open field appears:
[formatted]
"C:\Program Files\HP\ToolboxFX\bin\hptlbxfx.exe /disable"
[unformatted]
6. Click OK.
CAUTION: Disabling the HP ToolboxFX terminates all HP ToolboxFX
functionality. If multiple devices use the HP ToolboxFX, disabling it
causes all the devices to lose HP ToolboxFX functionality, including
status and E-mail alerts.
Other command line options are available related to disabling and
enabling HP ToolboxFX.
To display available command line options type:
[formatted]
/h
or
/?
or
/help
[unformatted]
To shut down the HP ToolboxFX program without disabling it, type:
[formatted]
/shutdown
[unformatted]
HP ToolboxFX will automatically run again after shutting down the
computer and turning it back on again.
HP ToolboxFX can also be shut down without being disabled by rightclicking the HP ToolboxFX icon and selecting the Exit option.
To enable HP ToolboxFX to automatically run after it has been disabled,
type:
[formatted]
/enable
[unformatted]

HP Color LaserJet CP1210 and CP1510

Printer Series - Toner gauge drops
abruptly to toner low (10%)
ISSUE: An issue has been discovered that affects the toner gauges for the Color LaserJets
CP1210 and CP1510 series printers.
Under certain circumstances, it is possible for a cartridge with a significant percent life
remaining to abruptly jump down to toner low state (10%). The following is a scenario
that demonstrate's this issue:

Recently installed a cartridge

Toner gauge appears to be working

Within a very short number of pages, toner gauge suddenly drops to toner low
state (default setting is 10%)

Cartridge continues to work and Print Quality is acceptable, but toner gauge
seems abnormally low and printer is giving an Order Supplies message

In some cases, after printing only a few pages, the toner gauge will drop to 0%
and the printer will give a Replace Supplies message

SOLUTION: Color LaserJet CP1510 series

This issue has been resolved on the Color LaserJets CP1510 series printer through a
firmware update. The new firmware (20080813) is available on hp.com (at
www.hp.com/support/LJCP1510series ). However if the cartridge has already exhibited
the order supplies state that cartridge will remain in this state and this message should
be ignored. If the printer goes to the Replace Supplies state, the customer may continue
printing in override mode to get full use of the cartridge (see instructions below for
changing override mode settings). The customer will no longer have visibility to some
supplies alerts while in override mode. The customer will have to replace the cartridges
when print quality starts to degrade. If the customer remains unsatisfied by this
recommendation to enable the printer cartridge override mode, the customers cartridge
should be replaced as a warranty return.
The next cartridge will perform as designed.
This document has been updated with release dates and firmware download instructions.
If the Cartridge Out Override Feature is enabled, customers need to be aware that the
printer will continue in Override mode, until the printer supplies setting is changed back
to the default settings by the user. If customers want visibility to toner alerts (which are

designed to be helpful in managing supplies) the printer settings will need to be returned
to the default settings.
Color LaserJet CP1210 printer series
The HP engineering team is aware of this firmware issue and is working to resolve this. A
new Firmware Version is being developed for this printer series and soon will be made
available. This document will be updated with release dates and firmware download
instructions.
Until the new firmware version is available, the customer may workaround this issue by
continuing to print, ignoring the Order Supplies message. If the printer goes to the
Replace Supplies state, the customer may continue printing in override mode to get full
use of the cartridge (see instructions below for changing override mode settings). The
customer will no longer have visibility to some supplies alerts while in override mode.
The customer will have to replace the cartridges when print quality starts to degrade.
CP1210 series:
1. Open the HP Color LaserJet CP1210 Series Toolbox.
2. Click the Device Settings folder, and then click the System Setup page.
3. Next to Cartridge out override select On to enable the override feature.
4. Select Off to disable the override feature if desired later.
CP1510 series:
1. From the products control panel, go to the Print quality menu.
2. Go to the Replace supplies submenu.
3. Select Override at out to enable the override feature.
4. Select Stop at out to disable the override feature if desired later.

HP Color LaserJet CP1215 and CP1515

Printer Series - Steps to Print an
Engine Test Page

Information
This document describes how to print an engine test page.

Details
1. Turn off the printer.
2. Open the front and rear doors.
3. Turn the power on, and close both doors within 10 seconds.
4. An engine test page (a page containing multiple horizontal colored lines) will print.

HP Color LaserJet 1210, 1510, 2025

Printer Series - Enabling Memory
DIMM After Installing
Information
This document describes how to enable the DIMM Memory after installation, in a
Microsoft Windows environment.

Details
1. At the Start menu, point to Settings , and click Printers or Printers and Faxes .
2. Select this product and select Properties .
3. At the Configure tab, click More .
4. In the Total Memory field, type or select the total amount of memory that is now
installed.
5. Click OK .
HP Color LaserJet CP1210, CP1510 and CM1312 MFP Series - Tucked Blade
Issue
Release Date: 2008-08-29
Last Updated: 2008-09-02

DESCRIPTION
An issue has been discovered that affects the cartridges on Color LaserJet CP1510,
C1210, and CM1312 MFP series printers.
Under certain circumstances, the cleaning blade of some cartridges will tuck or "bend"
in the wrong direction, upon initial power up or when the first page is printed on a new
cartridge. When this happens the blade cannot clean the cartridge OPC resulting in a fullpage color page and the OPC and Imaging Belt is covered in toner (see photos below).
The print quality is unacceptable, and the customer may report a leak or full page
printed in a solid color. In addition to the excessive toner, the printer/cartridge may make
unusual noises, and in extreme cases the blade can be ripped off the cartridge and be
hanging out of the cartridge or deposited in the printer.
Figure 1: OPC/Imaging Belt covered in toner
Figure 2: Cleaning blade ripped off and hanging out of cartridge
Figure 3: OPC covered in toner
SCOPE
Cartridges used on Color LaserJet CP1510, C1210, and CM1312 MFP series printers.
RESOLUTION
This issue has been resolved and counter-measured cartridges are now available in all
regions. They are identified in two ways:
New counter measure cartridges are identified by the lot code 8H04XXXX and
higher (i.e. 8H05xxxx, 8J21xxxx etc). Lot codes on cartridges are embossed as
shown below.
Figure 4: Lot code location
Or

Reworked cartridges will have older lot codes, but can be identified by a black dot
on the white plastic located on the white gear of the print cartridge (photos
below). If the customer still has the print cartridge box, the date code on the box
will end with an R as shown in the example below, if the product has been
reworked with the counter measure.
Figure 5: Reworked cartridges with old lot codes

If a customer experiences a tucked blade, the customers cartridge should be replaced

as a warranty return.
If there is significant amount of toner in the printer (enough that can not be easily cleaned
up by the customer), offer the customer the choice of:
Returning the product to the place of purchase

Or

Repairing/replacing the product through warranty

NOTE: In this situation the cartidges that are not impacted should be
retained by the customer as the replacement printer will not include new
cartidges.

Manufacturing has also updated the HP serial number for all products manufactured with
the updated print cartridges.
CM1312 MFP series - If the 3rd digit of the serial number is 'C' (CNC or BRC)
then the unit has counter measured print cartridges in the unit

CP1510 series, CP1210 series - If the 3rd digit of the serial number is 'B' (CNB or
BRB) then the unit has counter measured print cartridges in the unit

Parts Required
Replacement Part Number

Quantity

CB540-67902

Black counter measure cartridge

CB541-67902

Cyan counter measure cartridge

CB542-67902

Yellow counter measure cartridge

CB543-67903

Magenta counter measure cartridge

Downloadable Solutions
Product Number
N/A

Description

Downloadable File
N/A

Location
N/A

SERVICE ACTION
Replace toner cartridges that exhibit the Tucked Blade issue. Replace printer is excessive
toner has leaked into the printer.
Recommended Action: Fix on Specified Failure
Objective: Recommended Modification
LABOR ALLOWED
Hours: 0
Minutes: 0
Service Delivery Type: Customer Installable
EFFECTIVE DATES
Start: 2008-09-01
Expiration: 2009-09-01

WARRANTY COVERAGE
Labor Covered: Not Applicable
Parts Covered: By Warranty
Travel Covered: Not Applicable
Order Type Code (OTC): O2G
PARTS LOGISTICS
Parts Strategy: Standard Support Process
Service Inventory: Not Applicable
Used Parts: Return
Hardware Platforms Affected: HP Color LaserJet CP1210 Printer series, HP Color LaserJet CM1312
Multifunction Printer series, HP Color LaserJet CP1510 Printer series
Components Affected: Toner Cartridges: CB540-67902 Black, CB541-67902 Cyan, CB542-67902
Yellow, CB543-67903 Magenta

ISSUE:
A brand new printer is printing complete black pages.
SOLUTION:
Install the HP Toolbox, and clean the printer from the HP Toolbox.
Install the software from CD or download for Microsoft Windows 2000, Microsoft
Windows Server 2003, Microsoft Windows Vista, Microsoft Windows Vista (64-bit),
Microsoft Windows XP, and Microsoft Windows XP x64. Or install it from the HP Color
LaserJet CP1510 Series Americas / Western Europe Full Software Solution page. Click
here to go to the "HP Color LaserJet CP1510 Series Americas / Western Europe Full
Software Solution" page
(http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?
lang=en&cc=us&prodTypeId=18972&prodSeriesId=3422465&prodNameId=3422471&s
wEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ly-58920-2) .
If the issue still persists, then replace the toner cartridge.

HP Color LaserJet CP1510 Printer Series

- Firmware Fix List
Issue Description:
Following is the complete list of issues addressed in the firmware update version
20080813 and previous versions:

20080813 Fixes

Contains all previous fixes and enhancements.

Fixes the early toner low or toner gauge issue where the cartridge life percent
remaining unexpectedly drops to 10% or less. This firmware update will prevent
this issue from occurring after the update is implemented.

Fixes DHCP option 61 support MAC address no longer includes extra zeros
when responding to a DHCP server request. For example, reserving an IP address
for the device on a DHCP server now functions properly.

Fixes an issue with the ICMP route reply for ARP Customers with load
balancing turned on for their network adapter could not PING the printer.

Corrects color issues when using the HP Basic Color Match tool. Some colors
were not correct when modified in a new color theme.

20080331 Fixes

Addresses an issue where the color planes do not align correctly after printing
large continuous print jobs. After the printer cools, subsequent printing may
appear blurry or fuzzy.
Fixed the Wide A4 setting that can be set for non-Windows print jobs. Previously
configuring the Wide A4 setting to Yes had no affect.

Addresses 49/79 Service errors causing the Status Log on the Configuration Page
to become corrupt or deleted.

Corrected an issue with the font selection algorithm. The font was being selected
by font number and not by characteristics. This showed up when setting to an
Arabic symbol set and then printing a file which displays the characters of the
symbol set...no Arabic characters were printed.

Fixed an issue in the Embedded Web Server when eleven or more multiple byte
characters are entered into the Device Description field in the device description
page (under the Settings tab), the device description located above the tabs would
have garbled text.

Fixed an issue that may cause the Windows test page to only print the header or
partial page when using non-Latin values. Typically appears on two-byte
languages such as Simplified Chinese.

HP Color LaserJet CP1510 Printer

Series - Cartridge Out Override

ISSUE:
The Cartridge Out Override feature allows the printer to continue using a cartridge that
has reached the recommended replacement point.
SOLUTION:
What is it?
The HP Color LaserJet CP1510 Printer series displays an Order supplies message when a
cartridge is running low, and a Replace supplies message when a cartridge has been
depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the
Replace supplies message is displayed. Replacing the cartridge at this point can help
prevent waste of media or other cartridges when one cartridge produces poor print
quality.
NOTE: Using Override may result in unsatisfactory print quality and unavailability of
certain features (such as toner remaining information).
All print defects or supply failures incurred when an HP supply is used in Override will
not be considered defects in materials or workmanship in the supply under the HP Print
Cartridge Limited Warranty Statement. For Warranty information, see Print Cartridge
Limited Warranty Statement.
Configuration:
Cartridge Out Override can be enabled from the Control Panel menu of the HP Color
LaserJet CP1510 Printer, as follows:
1. Press OK to open the menus.
2. Press the left arrow (<) or right arrow (> ) button to navigate to Device settings , and
then press OK .
3. Press the left arrow (< ) or right arrow (> ) button to navigate to Print Quality , and
then press OK .
4. Press the left arrow (< ) or right arrow (> ) button to navigate to Replace Supplies submenu, and then press OK .
5. Press the left arrow (< ) or right arrow (> ) button to navigate to Override at Out
option, and then press OK to enable the Override feature or select Stop at out to disable
the Override feature.
6. Press X to exit the menus.

If Stop at out is selected, the printer will stop printing when a cartridge reaches the
recommended replacement point. If Override out is selected, the printer will continue
printing when a cartridge reaches the recommended replacement point. The factory
default setting is Stop at out .
On-going operation:
Override can be enabled or disabled at any time, and does not have to be re-enabled for
each cartridge. The printer will automatically continue printing when a cartridge reaches
recommended replacement. The printer will display a message Replace supply Override
in use while a cartridge is used in Override mode. When the cartridge is replaced with a
new supply, Override will de-activate until another cartridge reaches recommended
replacement.

Title: HP Color LaserJet CP1210 and CP1510 Series Printers - Performing Cold Reset
(Factory Defaults)
Object Name: mmr_na-188086-6
Document Type: Support Information
Original owner: HP Color LaserJets
Disclosure level: For HP and Customer Verbal Use
Version state: published
Issue
How to perform a Cold Reset (Factory defaults) on the HP Color LaserJet
CP1210 Series and CP1510 Series printers.

Solution
To perfrom restore the factory-set defaults on the HP Color LaserJet
CP1210 Series Printer:
1.
2.
3.
4.

Open the HP Color LaserJet CP1210 Series Toolbox.

Click the Device Settings folder.
Click the Service page.
Click Restore.

To perform restore the factory-set defaults on the (HP Color LaserJet

CP1510 Series Printer:
1. Press OK to open the menus.
2. Use the Left arrow or the Right arrow button to select Service, and
then press OK (Select).
3. Use the Left arrow or the Right arrow button to select Restore
defaults, and then press OK.
The product automatically restarts.
Restoring the default settings unlocks menus that have been previously
locked and resets all control panel menu items to the factory defaults.
It does not reset the serial number and the page counts.

NOTE: Before restoring defaults, print a menu structure report and a

configuration page. Use the information on these pages to reset
customer-specific settings.
CAUTION: All HP Jet direct settings are also reset. Be sure to print a
configuration page before restoring defaults. Make note of the IP
address that is listed on the Jet direct configuration page. You might
need to restore

Title: HP Color LaserJet CP1510 Printer Series - Restoring the Printer by Using the
Control Panel Menu
Object Name: mmr_na-180868-6
Document Type: Work Instruction documents
Original owner: HP Color LaserJets
Disclosure level: For HP and Customer Verbal Use
Version state: published
Information
The printer control panel enables you to restore the printer settings

Technical Work Instruction

1. Ensure that the printer is in Ready state.

2. Press the OK button to open the menus.
3. Use the Left arrow or the Right arrow button to select Service, and
then press OK (Select).
4. Use the Left arrow or the Right arrow button to select Restore
defaults, and then press OK (Select). The product automatically
restarts

HP Color LaserJet CP1510 - Print-quality

problems
Improve print quality
Identify and correct print defects
Occasionally, you might encounter problems with print quality. The information in the
following sections helps you identify and resolve these issues.

Improve print quality

Always make sure that the Type is setting in the printer driver matches the type of paper
that you are using.
Use the print-quality settings in the printer driver to prevent print-quality problems. See
Open the printer driver and change the print settings .
Use the Device Settings area in HP ToolboxFX to adjust settings that affect print quality.
See View the HP ToolboxFX .

Also use HP ToolboxFX to help troubleshoot print-quality problems. See Use HP

ToolboxFX to troubleshoot print-quality problems HP ToolboxFXPrint Quality
Troubleshooting pageprint qualitytroubleshooting pagetroubleshootingprint quality .

Identify and correct print defects

Use the checklist and print-quality issues charts in this section to solve print-quality
problems.

Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets specifications.
Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or
letterhead, ensure that you have printed by type.
3. Print a Configuration page and Supplies status page. See Print information pages .
o

Check the Supplies status page to see if any supplies are low or empty. No
information is provided for non-HP print cartridges.

If the pages do not print correctly, the problem is with the hardware.
Contact HP Customer Care. See Service and support or the flyer that came
in the box.

4. Print a Demo page from HP ToolboxFX. If the page prints, the problem is with
the printer driver.
5. Try printing from a different program. If the page prints correctly, the problem is
with the program from which you were printing.
6. Restart the computer and the product and try printing again. If the problem is not
resolved, choose one of these options:
o

If the problem is affecting all printed pages, see General print quality
issues .

If the problem is affecting only pages printed in color, see Solve issues
with color documentstroubleshootingcolorcolortroubleshooting .

General print quality issues

The following examples depict Letter-size paper that has passed through the product
short-edge first. These examples illustrate problems that would affect all of the pages that

you print, whether you print in color or in black only. The topics that follow list the
typical cause and solution for each of these examples.
Problem

Cause
The media might not meet
HP specifications.

One or more print

Print is light or faded. cartridges might be
print quality
defective.
illustration
The product is set to
override the Replace
<color> cartridge message
and to continue printing.
The media might not meet
Toner specks appear. HP specifications.
print quality
The paper path might need
illustration
cleaning.

Dropouts appear.
print quality
illustration

Vertical streaks or
bands appear on the
page.
print quality
illustration

Solution
Use media that meets
HP specifications.
Print the Supplies status page to
check the remaining life. See
Print information pages .
Replace any low print
cartridges. See Replace print
cartridges .
Replace any low print
cartridges. See Replace print
cartridges .
Use media that meets HP
specifications.
Clean the paper path. See
Clean the product .

A single sheet of print

media might be defective.

Try reprinting the job.

The moisture content of the

paper is uneven or the
paper has moist spots on its
surface.

Try different paper, such as

high-quality paper that is
intended for color laser
printers.

The paper lot is flawed.

The manufacturing
processes can cause some
areas to reject toner.

Try different paper, such as

high-quality paper that is
intended for color laser
printers.

One or more print

cartridges might be
defective.

Print the Supplies status page to

check the remaining life. See
Print information pages .
Replace any low print
cartridges. See Replace print
cartridges .

The product is set to

override the Replace
<color> cartridge message

Replace any low print

cartridges. See Replace print
cartridges .

Problem

Cause

Solution

and to continue printing.

Very dry (low humidity)
conditions can increase the
Check the device environment.
amount of background
shading.
The amount of
background toner
shading becomes
unacceptable.
print quality
illustration

Toner smears appear

on the media.
print quality
illustration

The extended print mode

setting is incorrect. Try the
print job again using the
See Extended Print Modes .
Transfer extended print
mode, Dry paper setting.
One or more print
cartridges might be
defective.

Replace any low print

cartridges. See Replace print
cartridges .

The product is set to

override the Replace
<color> cartridge message
and to continue printing.

Replace any low print

cartridges. See Replace print
cartridges .

The media might not meet

HP specifications.

Use media that meets HP

specifications.

If toner smears appear on

the leading edge of the
Clean the media guides.
paper, the media guides are
Clean the paper path. See
dirty, or debris has
Clean the product .
accumulated in the print
path.

In the printer driver, select the

Paper tab and set Type is to
The device is not set to
match the type of media on
print on the type of media
which you are printing. Print
on which you want to print.
The toner smears
speed might be slower if you
easily when touched.
are using heavy paper.
print quality
illustration
The media might not meet Use media that meets HP
HP specifications.
specifications.

Marks repeatedly
appear at even

The paper path might need

cleaning.

Clean the paper path. See

Clean the product .

The device is not set to

print on the type of media

In the printer driver, select the

Paper tab and set Type is to

Problem

Cause

Solution

match the type of paper on

which you are printing. Print
on which you want to print.
speed might be slower if you
are using heavy paper.

intervals on the
printed side of the
page.
print quality
illustration

Marks repeatedly
appear at even
intervals on the
unprinted side of the
page.
print quality
illustration

The printed page

contains misformed
characters.
print quality

Internal parts might have

toner on them.

The problem typically corrects

itself after a few more pages.

The paper path might need

cleaning.

Clean the paper path. See

Clean the product .

The fuser might be

damaged or dirty.

To determine if the fuser has a

problem, open the HP
ToolboxFX and print the printquality diagnostics page. See
View the HP ToolboxFX .
Contact HP Customer Care.
See Service and support or the
support flyer that came in the
box.

A print cartridge may have

a problem.

To determine which cartridge

has a problem, open the HP
ToolboxFX and print the printquality diagnostics page. See
View the HP ToolboxFX .

Internal parts might have

toner on them.

The problem typically corrects

itself after a few more pages.

The paper path might need

cleaning.

Clean the paper path. See

Clean the product .

The fuser might be

damaged or dirty.

To determine if the fuser has a

problem, open the HP
ToolboxFX and print the printquality diagnostics page. See
View the HP ToolboxFX .
Contact HP Customer Care.
See Service and support or the
support flyer that came in the
box.

The media might not meet

HP specifications.

Use a different paper, such as

high-quality paper that is
intended for color laser
printers.

Problem

illustration

Cause

Solution

If characters are incorrectly

formed so that they produce
a wavy effect, the laser
scanner might need service.

Verify that the problem also

occurs on the Configuration
page. If so, contact
HP Customer Care. See Service
and support or the support flyer
that came in the box.

In the printer driver, select the

Paper tab and set Type is to
The device is not set to
match the type of paper on
print on the type of media
which you are printing. Print
on which you want to print.
speed might be slower if you
are using heavy paper.
The printed page is
curled or wavy.
print quality
illustration

The Service menu item

Use the control-panel menus to
Less paper curl is set to Off change the setting. See Use the
.
control-panel menus .
The media might not meet
HP specifications.

Use a different paper, such as

high-quality paper that is
intended for color laser
printers.

Both high temperature and

humidity can cause paper
curl.

Check the device environment.

Make sure that the paper or

other print media is loaded
The media might be loaded correctly and that the media
Text or graphics are incorrectly.
guides are not too tight or too
skewed on the printed
loose against the stack. See
page.
Load paper and print media .
print quality
Use a different paper, such as
illustration
The media might not meet high-quality paper that is
HP specifications.
intended for color laser
printers.
The printed page
contains wrinkles or
creases.
print quality
illustration

The media might be loaded Verify that the media is loaded

incorrectly.
correctly and that the media
guides are not too tight or too
loose against the stack. See
Load paper and print media .
Turn over the stack of paper in
the input tray, or try rotating the

Problem

Cause

Solution
paper 180 in the input tray.

The media might not meet

HP specifications.

Use a different paper, such as

high-quality paper that is
intended for color laser
printers.

The media might be loaded Turn over the stack of paper in

the tray.
Toner appears around incorrectly.
the printed characters. If large amounts of toner
Use a different paper, such as
print quality
have scattered around the
high-quality paper that is
illustration
characters, the paper might intended for color laser
have high resistivity.

printers.

Software settings might

affect image printing.

In your software program,

change the tone (darkness) of
the field in which the repeated
image appears.
In your software program,
rotate the whole page 180 to
print the lighter image first.

An image that
appears at the top of
the page (in solid
black) repeats farther
down the page (in a The order of images printed
gray field).
might affect printing.
print quality
illustration

A power surge might have

affected the device.

Change the order in which the

images are printed. For
example, have the lighter image
at the top of the page, and the
darker image farther down the
page.
If the defect occurs later in a
print job, turn the device off for
10 minutes, and then turn on
the device to restart the print
job.

Solve issues with color documents

This section describes issues that can occur when you print in color.
Problem

Cause

Solution

Only black is
Color mode is not selected in Select color mode instead of
printing when the
your program or printer
grayscale mode.
document should be driver.

Problem

Cause
The correct printer driver
might not be selected in the
program.

printing in color.
print quality
illustration

One or more colors

are not printing, or
are inaccurate.
print quality
illustration

Solution
Select the correct printer driver.

The device might not be

correctly configured.

Print a Configuration page (see

Print information pages ). If no
color appears on the
Configuration page, contact
HP Customer Care. See
Service and support or the
support flyer that came in the
box.

Sealing tape might be on the

print cartridges.

Verify that the sealing tape has

been completely removed from
the print cartridges.

The media might not meet

HP specifications.

Use a different paper, such as

high-quality paper that is
intended for color laser
printers.

The device might be

operating in excessively
humid conditions.

Verify that the device

environment is within humidity
specifications.

One or more print cartridges

might be defective.

Replace any low print

cartridges. See Replace print
cartridges .

The product is set to override

Replace any low print
the Replace <color> cartridge
cartridges. See Replace print
message and to continue
cartridges .
printing.
A color is printing
inconsistently after
you load a new print
cartridge.
print quality
illustration
The colors on the
printed page do not
match the colors as

Remove the print cartridge for

Another print cartridge might
the color that is printing
be defective.
inconsistently and reinstall it.
The product is set to override
Replace any low print
the Replace <color> cartridge
cartridges. See Replace print
message and to continue
cartridges .
printing.
The colors on your computer See Match colors
monitor might differ from the
device output.

Problem

they appear on the

screen.
print quality
illustration

Cause
If extremely light colors or
extremely dark colors on
screen are not printing, your
software program might
interpret extremely light
colors as white or extremely
dark colors as black.
The media might not meet
HP specifications.

The finish on the

printed color page is
The media might be too
inconsistent.
rough.
print quality
illustration

Solution

If possible, avoid using

extremely light or extremely
dark colors.

Use a different paper, such as

high-quality paper that is
intended for color laser
printers.
Use a smooth paper or print
media, such as a high-quality
paper that is made for color
laser printers. Generally,
smoother media produces
better the results.

Use HP ToolboxFX to troubleshoot print-quality problems

Before proceeding, print a Supplies status page to see the approximate number of pages
remaining for each print cartridge. See Print information pages .
From the HP ToolboxFX software you can print a page that helps identify which print
cartridge is causing the problem. The print-quality troubleshooting page prints five bands
of color, which are divided into four overlapping sections. By examining each section,
you can isolate the problem to a particular cartridge.
1: Print-quality troubleshooting page bands
1 - Yellow
2 - Cyan
3 - Black
4 - Magenta

If a mark or spot appears in only one section, replace the print cartridge that
corresponds to that section.
If a mark or line appears in more than one section, replace the print cartridge that
matches the color of the mark or line.
If a repeating pattern of dots, marks, or lines appears on the page, clean the
product. See Clean the product . After cleaning the product, print another printquality troubleshooting page to see if the defect is gone.

If the problem persists, try the following:

o

See Print-quality problemstroubleshootingprint qualityprint

qualitytroubleshootingqualityprint, troubleshootingoutput qualityprint,
troubleshootingimage qualityprint, troubleshooting in this guide.

Go to www.hp.com/support/ljcp1510series .

Contact HP Customer Care. See HP Care Pack Services and Service

Agreements in this guide.

Print the print-quality troubleshooting page

1. Open HP ToolboxFX. See View the HP ToolboxFX .
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.

Calibrate the product

If you experience any print-quality problems, calibrate the product.
1. Open HP ToolboxFX. See View the HP ToolboxFX .
2. Click the Device Settings folder, and then click the Print Quality page.
3. In the area for Color Calibration, select the Calibrate Now check box.
4. Click Apply to calibrate the product immediately.

HP LaserJet CM1312, CP1510, and

CP1210 Printer Series - One or more
color planes missing
ISSUE: The customer may experience a missing color plane if the toner cartridge door is
opened partially and then closed. This may occur anytime the toner cartridge door is not
opened fully and then closed.
SOLUTION: Open the toner cartridge door completely. Pull the toner cartridge tray so it
extends until it stops. Verify the cartridges are in the tray correctly, adjust if necessary.
Close the toner tray and toner door and try reprinting the job. If one or more of the colors
is still missing verify that the cartridge is not empty. If the issue persist contact HP
support.

CAUSE: The toner cartridge tray will disengage the toner drive mechanism when the
front door is partially opened. In some circumstances the toner drive mechanism will not
reengage when the door is closed. The result is one or more color planes will not form an
image during the printing phase.

HP Color LaserJet CP1510 Printer Series

- Known Issues
Issue: The printer goes into Power Save mode too quickly.
Solution: By default the printer is set to go into Power Save after one minute. Power
Save timing can be changed or turned off using the printers control panel. Use the
following steps to change the Power Save setting.
1. Press the OK button on the printers control panel to bring the printer to a Ready
state.
2. Press the OK button again to enter the Main Menu .
3. Press the left or right arrow button until the Service menu appears.
4. Press the OK button to enter the Service menu.
5. Press the left or right arrow button until PowerSave time appears on the menu.
6. Press the OK button to enter the PowerSave time menu.
7. Press the left or right arrow key to select the time delay before the printer enters
Power Save mode. You can also select to turn Power Save off.
8. After making the selection press the OK button to save the setting, an asterisk
appears when the setting is saved.
9. Press the X or Job Cancel button to return the display to the Ready message.
Issue: After running out of paper during a print job, and reloading tray 2 with paper, the
printer does not resume printing.
Solution: The printer may have gone into Power Save mode before paper was loaded into
the tray. Press the OK button to bring the printer out of Power Save mode and resume
printing.
Issue: When loading tray 1, the single-sheet priority feed slot, the printer will not grab
the paper and pull it into the printers paper path.
Solution: Bring the printer out of Power Save mode by pressing any button on the
printers control panel prior to loading paper into tray 1.

Issue: One or more of the colors is missing on the printed page.

Solution: Open the toner cartridge door completely. Pull the toner tray so it extends until
it stops. Verify the cartridges are in the tray correctly, adjust if necessary. Close the toner
tray and toner door and try reprinting the job. If one or more of the colors is still missing
verify that the cartridge is not empty. If the issue persist contact HP support.
Issue: Printer may become unresponsive when canceling a print job from the control
panel while multiple jobs are pending.
Workaround: Power cycle the printer to return the printer to a Ready state.
Issue: Maximum domain name length accepted by the printer from DHCPv4 server is
only 124 characters. When the DHCPv4 server attempts to provide a domain name of 125
characters or more, the domain name field will contain whatever was the previous
"working" value of domain name.
Workaround: Use only domain names of 124 characters or less.
Issue: When using the Print on both sides (manually) feature in the HP Color LaserJet
CP1510 Series PCL 6 printer driver, the printer may stop before the job has completed
and return to a Ready state. The last page to print has the following text:
PCL XL error
Subsystem: KERNEL
Error: ExtraData
Operator: 0x46
Position: xxxx (represents a 4 digit number)
This issue is isolated to Version 1.0 CDs that contain the HP Color LaserJet CP1510
Series PCL 6 printer driver version 61.72.49.00. The Version 1.0 CD part numbers are as
follows:
CC377-60102
CC377-60103
CC377-60104
CC377-60105
Workaround 1: Change the Print Data Optimization setting from Auto to Optimize for
Text and Vector. To change the setting, open the Printers and Faxes folder . Right click on
the HP Color LaserJet CP1510 Series PCL 6 icon and choose Printing Preferences .
Select the Advanced tab . Under the Printer Features heading click on Print Data
Optimization and choose Optimize for Text and Vector . Click OK to save the setting and
close the Printing Preferences dialog.
Figure 1: Printing Preferences

Workaround 2: Install and use the HP Color LaserJet CP1510 Series PS driver found on
the HP Color LaserJet CP1510 Series software CD. The postscript driver can be found at
x:\Drivers\Win2K_XP_Vista (x: represents the letter of your CD-ROM drive).
Issue: During a network install on Vista Ultimate 64-bit, the installation software is
unable to connect the computer to the printer using IPv6 only.
Workaround: In order to connect to the printer in this scenario IPv4 must be disabled on
the host computer or on the printer. IPv4 can be disabled via the printers control panel in
the Network Config. , Network Services menu or in HP ToolboxFX under the Advanced
section of the Network Settings .
Issue: If the printer goes into Auto IP mode it will not return to accepting IP addresses
via DHCP.
Solution: The printer must be turned off and then on again to allow the printer to accept
IP addresses via DHCP.
Issue: During a network installation the installation software is not able to detect the
printer when searching the network.
Solution: The printer and computer are most likely on different subnets. Instead of
allowing the installation software to search the network for the printer, specify the printer
by IP Address or MAC Address in the installation software.
Issue: Installing the HP Color LaserJet CP1518ni may cause the HP ScanJet 4890 to be
unable to scan from the Photosmart Premier software.
Workaround: Reinstall the HP ScanJet 4890 software.
Issue: Samsung Digimax U-CA 3 camera connects to the HP Color LaserJet 1518nis
PictBridge port, but is unable to print to the HP Color LaserJet CP1518ni.
Workaround: Print using the memory card from the camera instead.