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Verbally-abusive Wal-Mart staff misinformed public and misrepresented Return po

licy
*********
1) We are writing to express our shock and disappointment at the demonstrat
ed attitude of your staff at Wal-Mart #3037, located at 665 Upper James Street,
Hamilton, Ontario L9C 2Z5, near Fennell and Upper James in the Hamilton Mountain
Plaza.
What is the Wal-Mart PRACTICAL AND TANGIBLE refund policy?
What are the PRACTICAL AND TANGIBLE customer service standard, and attit
ude and professional accountability of staff who wear a logo on their uniform: "
Our people make a difference"?
2) We were shopping on 04June2010 for an audio recording device in the "Electron
ics" section, and requested the female employee for assistance.
3) She had her name-tag turned "reverse side up" [and later refused to provide h
er name too] She was NOT wearing any blue-colored Wal-mart apron/ uniform.
Description-wise, she was young, Caucasian-white; wearing a pink-top, ap
proximately shoulder-long blond-haired, female, whose possible name [we are told
by another employee] was "Amy".
4) She heard us and chose to continue ignoring us standing there for over 10 min
utes, while she was busy chatting with friends about her PERSONAL weekend-party
plans, a matter that most certainly has NOTHING to do with "work".
Thereafter, while we were still explaining what we were looking for, she
began interrupting and NOT even answering the question that was being asked of
her.
5) We politely requested her to stop interrupting and listen to the question bef
ore answering.
She walked away angrily YELLING at us: "FUCK OFF" and "Get the hell out
of MY store NOW!
This AMY was consistent in her obnoxious manner, rude tone and tenor of
voice.
In response to our polite requests for it, she refused to provide her na
me, and also refused to get a supervisor or store-manager for us.
6) We asked another store employee for the store-manager.
After waiting for over 15 minutes, along came a young, Caucasian-white,
clean-shaven, male, wearing an ear-ring, and a name-tag that stated, "Tony, assi
stant manager".
7) While we were voicing our complaint to him, he began interrupting us, acting
as a defence-attorney for this Amy", and refused to hear our complaint.
Thereafter, he started arguing needlessly, yelling at us in front of all
customers.
He also refused to provide us the contact information for the head-offic
e.
He stated that he is the person "in-charge". Later another employee told
us that he was NOT the person in-charge at that time.
8) Furthermore, he FALSELY and INCORRECTLY informed us that once purchased; we
CANNOT return any electronics item, for ANY reason whatsoever.
9) We went to the "Customer Service" desk, and found a female [once again, displ
aying NO name-tag whatsoever, who told us that her name was Kristen]. Descriptio
n-wise, she was a young, Caucasian-white female.
We asked her the "return policy" for an electronics item, such as an aud
io-recorder device. She pointed to the posted notice [which we also later saw
on the back of a Wal-Mart receipt, which clearly stated: "14 days with receipt o
n computers ....", "30 days with receipt on ... Dvd players/ recorders, home au
dio systems ....".
10) Why did this "assistant manager Tony" FALSELY AND INCORRECTLY inform us othe
rwise?
Evidently, either he does NOT know it or he CHOSE to purposely misinform
us. In either case, how did he even get the job of an assistant manager? Is he
fit to be an assistant manager for Wal-Mart?
11) On 04June2010, we called the store manager Donna Cardinal at her publicly-po
sted phone number [in the store] of (905)389-6333, extension 312.
She has NO voice-mail. We spoke to a Ms. Brenda at extension 311, and le
ft a complaint message for Ms. Cardinal, requesting her to call back.
We got NO return-call-back from Ms. Cardinal.
12) On 04June2010, we left a detailed complaint voice-mail message for the distr
ict manger Mr. Ted Wynhofen at his publicly-posted phone number [in the store] o
f (519) 759-5218 requesting him to call back.
We got NO return-call-back from Mr, Wynhofen either.
13) On 10June2010, we called (800)328-0402 and spoke to a Ms. Faiza, after waiti
ng for over 15 minutes in queue [for the "next available operator/ representativ
e"].
It was extremely difficult to understand Ms. Faiza's thick accent. Furth
ermore, she was repeatedly interrupting while we attempted to give her the compl
aint. When we politely requested her to stop interrupting, she became verbally a
busive. We asked to be connected to a supervisor.
She disconnected the call and hung up on us.
She certainly demonstrated a very difficult manner with us.
14) It is very likely that we are a small sampling of the entire customer popula
tion that shop at your store. Chances are that if this transpired with us, it ma
y very well have occurred with other customers too. And several customers may we
ll CHOOSE to shop elsewhere [including at better customer-service competitors, a
nd NOT provide you this opportunity to address the problem and thus improve your
operations.
As you may also be aware, the best advertisement any business carries is
by word of mouth [irrespective of the amount of dollars you may spend on costly
advertising].
Guess what we have to tell people that we know about Wal-Mart?
15) We are indeed shocked and disappointed at the poor quality and bad attitude
of your staff.
You staff were Verbally-abusive and refused to listen and misinformed pu
blic.
16) Now refer to http://www.sse.gov.on.ca/mcs/en/Pages/Your_Consumer_Rights.a
spx for basic rights under the Consumer Protection Act, 2002. As stated there
in:
You are entitled to a cooling off period.
Lets say you make a purchase or sign a contract in your home and then change yo
ur mind. If the deal is worth more than $50, you have the right to cancel within
10 days. Its best to cancel by registered mail or fax to get your money back.
Remedies must be timely.
When you take advantage of your 10-day cooling off period and notify the company
(preferably in writing) that you have changed your mind, the company has 15 day
s to return your money. The business has the right to take back the goods provid
ed under the agreement by either picking them up or paying for the cost of sendi
ng them back.
Anyone who violates the Consumer Protection Act, 2002 will have to pay.
Individuals violating certain sections of the act are liable to a fine of up to
$50,000 or imprisonment of up to two years less one day. A corporation can be fi
ned up to $250,000.
17) Now, refer to the following websites. It evidences the MULTIPLE complaints a
gainst your store. Do you think you should do something about this matter?
http://walmart.pissedconsumer.com/- WALMART Complaints & Reviews
http://walmart.pissedconsumer.com/won-t-fill-my-prescription-20100522183
116.html
http://walmart.pissedconsumer.com/walmart-auto-crappy-best-battery-20080
311115151.html
http://www.complaintnow.com/Wal-Mart-Complaints/complaint/business/Busin
ess_ID/display/14683
Tire complaint by Guest, on May 08, 2010
I bought a new set of Goodyear tires from Wal Mart in Culpeper, VA on Sept 26, 2
009. On Oct 25, 2009, one of the tires went flat. Culpeper Wal Mart repaired t
he tire for a $10 fee. On April 31, 2010, the tire went flat again. Culpeper Wal
Mart
Pharmacy Service by Guest, on May 02, 2010 On May 1, 2010 I went to pi
ck up a prescription and was told they were almost 500 prescriptions ahead of me
and they had no idea when mine would be ready. I asked what the reason of the b
ack load was. Was told the only had one man working because the other
Wal-Mart MISLEADING customers AND REFUSAL to honor price-accuracy scanni
ng-code-of-practice price-accuracy-guarantee? by Guest, on Apr 22, 2010
Wal Mart by Guest, on Feb 25, 2010
I would like to know why that the Wal Mart in Winchester, IN prices are higher t
han other wal marts within a 30 mile range, isnt that price gaugeing they know w
e are a small town,it was different when they first come to town,but after they
ran marsh and oth
Want printout of medical expenses for 2009 by Guest, on Jan 14, 2010
Called Pharmacy to request copy of medical expense report for 2009. I was told
http://www.consumeraffairs.com/retail/walmart.htm Heather of Tioga PA (
11/26/05
Kimberly of Renfrew, Canada, writes: My 4-year-old nephew was killed
Read more: http://www.consumeraffairs.com/retail/walmart.htm#ixzz0qVPsZj
1R
Debra of Center Conway, NH, writes: I lost my all the contents of my ho
use in a fire on Oct 27, 1999. That was Wal-Mart s opening day
Read more: http://www.consumeraffairs.com/retail/walmart.htm#ixzz0qVPwQe
Vo
Lisa of Fontana, CA, writes: On 12/01/99
http://www.consumeraffairs.com/retail/walmart_customer_service.html- " W
al-Mart - Customer Service
Wal-Mart
? General Complaints
? Auto Service & Lube
? Black Friday
? Customer Service
? Dangerous Products, Conditions
? Grocery/SuperCenters
? Lawn & Garden
? Monogram Credit Card Bank
? Pet Department
? Pharmacy
? Photos
? Pricing Disputes, Errors
? Returns
? Sporting Goods
? Tire Centers
? Vision Center
? WalMart.com
---
? Employees Complaints
---
News
? Suit Says NJ Wal-Mart Had Unwritten No Spanish Policy
? Wal-Mart Settles Massachusetts Workers Suit
? Wal-Mart Employees Going Checkless
? Wal-Mart Dominates Christmas Shopping
? California Consumers to Get $3 Refunds from Wal-Mart
? Wal-Mart Selling Bassinets Blamed for Killing Two Babies
? Wal-Mart Gaining On Grocery Chains
? Black Friday Ads Target Wal-Mart
? Wal-Mart Era Is Over, Wall Street Journal Declares
? Consumers Respond to Toxic Wal-Mart Pet Toy Stories
? Wal-Mart Expands $4 Generic Program
? Lab Tests Find Lead, Other Toxins in Pet Toys Sold at Wal-Mart
? Wal-Mart Plans Its Own Debit Card
? Wal-Mart To Open In-Store Health Clinics
? Wal-Mart Gives Up Bank Plans
? Congressman Challenges Wal-Mart Banking Plans
? Wal-Mart Expands Generic Drug Plan
? Christmas Returns to Wal-Mart
? Wal-Mart Jump-Starts the Holiday Shopping Season
? Wal-Mart Cuts Generic Rx Prices To $4 In Florida
? Wal-Mart Ending Its Layaway Program
? FDIC Puts Retailers Banking Plans on Hold
? Wal-Mart/Sam s Club Settle with Connecticut on Pricing Violations
? Congress May End Wal-Mart s Banking Dreams
? Arizona Charges Wal-Mart, AutoZone with Consumer Fraud
? Michigan Fines Wal-Mart $1.5 Million for Item Pricing Violations
? Opposition Grows as FDIC Examines Wal-Mart Banking Bid
? Wal-Mart s Banking Plans Draw Critics
? Michigan Challenges Wal-Mart on Item Pricing
? Wal-Mart May Stock "Emergency" Contraceptives
? Black Friday Gives Wal-Mart a Black Eye
? Connecticut Probes Wal-Mart Pricing
? Wal-Mart Pushing Extended Warranties on Electronics
? Bankers Oppose Wal-Mart s Entry into Banking
? Wal-Mart Target Of Union-Led Boycott
? Wal-Mart to Pay $14.5 Million for California Gun Law Violations
? Wal-Mart Target Of Union-Led Boycott
? Wal-Mart Tries to Buff Its Image

SHARON of NAZARETH, PA February 1, 2010

I went to a 20 item register and there was a lady with at least 50 items. We had
a long wait. Her and I got into a few words, and I thought the register girl sh
ould of refused her. I approached her and she said she could not say anything or
her job was over. I think that is a very bad thing for any manager to tell any
worker. That is what they are for if people can not read signs. I think you shou
ld address this and not punch then for trying to follow the signs. They were oth
er people in line was just as dissatisfied with her. I would of talk to the mana
ger but no one was there to talk to, so the cashier told me to email or call. I
will call tomorrow also and talk to they manager and let him know how I fell. I
am not alway happy with other things but this just hit the spot.
Debbie of Houston , TX January 31, 2010

Sunday, January 31, 2010 Wal-mart Customer Complaint: I and a friend went to the
Walmart on Wallisville and Beltway 8 in Houston TX to purchase a few items on S
unday, January 31, 2010. We made our selections and stood in line at register #1
4 to check out. I went to the ladies room while my friend checked us out.
Cashier #1 When I returned to the register there were two ladies at the register
, my friend was leaning up against the counter and all of the merchandise was si
tting in the basket. I asked what was going on, he informed me that the 1st cash
ier made a mistake, deducted the 20.00 from my "Peanuts" Walmart Christmas gift
card and charged us 20.00 for another gift card that we did not ask for. The tot
al without the gift card came to approx. 102.00.
Cashier #2 The second cashier (Judy) said she would have to ring everything all
over again. When I asked her why she appeared to be somewhat agitated and said s
o that she could fix the problem that the previous cashier had made and stared a
t me as if she dared me to say anything else. We waited while she re-rang our en
tire order. She handed my friend the gift card and told him to swipe it again. T
hen she asked him what did the reader say. He told her, "tell the cashier to pre
ss the button". Nothing happened after she pressed a button and she told him to
swipe it again.
Again nothing happened. This is when I told her, that nothing is happening becau
se the lady before her had already deducted the amount from the card. She turned
quickly to me and said, "What do you think I m trying to do, I m trying to put
it back on the card so that I can ring you up." She tried again and again nothin
g happened, so she went to the cashieras station and brought cashier #3 (Anna)
back with her.
Cashier #3 I had had enough, so I informed both of the cashier s to just give me
my money back and cancel the entire transaction. They both refused. Again, I to
ld both of them I no longer wanted anything from the store, just either give me
a 20.00 bill or another Wal-mart 20.00 gift card and let me leave. Again, they b
oth refused.
Cashier #4 After a few minutes of nothing happening, Anna calls on her walkie-ta
lkie for yet another cashier#4 (Elanda) to see if she could help. When I observe
d that Elanda was quite grasping what Judy had just explained to her, I told bot
h of them, to "stop" all I wanted was my money back. Elanda said, "Mame can you
give me a few minutes to find out exactly what needs to be done." I said, "No, s
he just explained to you what had happened and you didn t understand and I did n
ot want to spend all of my time at Walmart."
I step away from them and call the store & told the operator (April) that I need
ed the store manager to come to register #14, b/c 4 cashier s were unable to res
olve the problem of my gift card. She informed me that the store manager was not
there and Norma was the assistant or co-manager on duty. I also asked for the n
umber to Walmart s corporate office & she said she did not know the number and s
uggested that I speak to the district manager. I asked her for the name of the d
istrict manager and she told me "Angela W." I asked her if she would be in the o
ffice on a Sunday, she stated she didn t know.
Cashier #5 At this time another cashier # 5 (Jennifer) came over to see if she c
ould help the other cashiers. I very slowly moved the basket of merchandise a fe
w inches towards them and told all of them that I no longer wanted anything from
this Walmart except my 20.00 gift card or a 20.00 bill, either one did not matt
er to me, I just wanted to get out of this store.
Cashier #6 While I was speaking to April, another cashier #6 (Victory) walked up
and asked Elanda, if I were causing a problem. Now this really ticked me off, h
ow could I be causing a problem, asking for my money to be returned to my gift c
ard. We were all shouting at each other. At this time April informed me that the
manager was looking for me, as one of the cashier s was handing my gift card to
me, I asked her if the money had been put back on the card, she said "yes."
As I was leaving, Elanda made a sarcastic remark to me & I turned to face her, w
hen I felt someone grabbing me from behind. When I turned to see who it was, it
was Victory coming from behind me, shouting at me to back off. When I faced her
she shouted "you d better get out of my face"and pulled her walkie-talk out and
raised it in a threatening manner, which provoked to stand my ground. I loudly t
old her that I was not speaking to her, I was talking to Elanda.
Co-Manager I moved down about 2-3 registers to call the store manager on duty to
file a formal complaint and waited for her away from the other ladies, leaning
up against a pillar, when 2 of the ladies (Elanda and Victory) came and stood in
front of me. The co-manager (Norma) and Jennifer walked up. Norma, asked me if
she could help me. I said, "yes, but first I d like to show how Victory treated
me and yelling." I stepped towards Norma, in the same provocative manner which V
ictory came around in front of me.
As I was about to demonstrate to Norma how unprofessionally Victory acted, Norma
threw up her hand in my face and told me that I had better go back over and lea
n up against the pillar. When I realized that Norma was definitely not the perso
n to be speaking with. I told her "sorry I bothered you, I see you don t care ab
out how customers are treated in this store either." She sarcastically said, "Th
at s fine and you can have a nice day." Elanda and Victory, standing behind her
found this to be extremely funny.
This is really sad, if this is how Walmart is training its managerial staff to a
ssist its customers. We started going to this Walmart b/c the one near it locate
d on I-10 East Freeway & Freeport had been labeled the Ghetto Walmart, b/c of th
e poor service and unprofessional managers and cashiers. We had heard in the new
s that several Sam s Clubs had closed and wondered why. Our experience at this W
almart and other Walmarts, pretty much sums it up. We are going to tell all of o
ur family, friends, neighbors, co-workers and chuch members about our experience
at this Walmart.
Linda of Albuquerque, NM January 29, 2010

This store is in a area with many new housing areas being built. hsy still reat
this store as if it where all getto. The selection of foods is limited. Their ar
e no associates to help you find anything you be unsure of where it is located.
The latter forces you to use another store. From speaking to neighbors many of u
s have moved our shopping else where.
GARY of CRAWFORDVILLIE , FL January 29, 2010

I [was informed today that as of Feb. 1 I will have to go to other stores to get
my buy one get one items. I believe this is wrong. [Their] ads on TV say they w
ill honor any other store ads. So why now in this time of need would stop doing
something they promise? I have been shopping with Walmart for 12 years.
Terri of Holtwood, PA January 24, 2010

We visited store 5200 today and were treated very rudely by the Cashier, Emmy. W
e brought our 6 year old granddaughter to shop using her birthday money. She had
10 and found a toy for 10. It rang up for 12.88 plus tax. We told the cashier i
t was on sale and there was an entire display with them and signs and tags and s
he said we were wrong. I volunteered to go back and get the tag with the price,
which I did.
When I came back to the cash register she was not there. She had gone in another
direction to look for the price herself. I tried to get her attention, she igno
red me. When she came back, I had the tag, showed it to her and she said I was i
ncorrect the toy was 12.88. I said it wasn t and another cashier said it was 12.
88 so I took her back to the display which clearly had 3 signs with the 10.00 pr
ice. This cashier apologized, walked back to the register with me and told Emmy.
Emmy was clearly not happy, and proceeded to compare bar codes and call another
cashier over to perform the void.
At this point she turned to the other cashier, rolled her eyes and started speak
ing in Spanish, obviously very angry, we can only assume, at us. Emmy then rang
up the toy and it came up 13.65, with tax, she told us the price and again we to
ld her it should only be 10.60. She angrily voided it and rang it up again and c
alled over to another cashier in Spanish and the cashier apparently gave her a c
ode to ring up the correct price. We concluded our sale with our 6 year old gran
ddaughter, who by now was very intimidated by Emmy and the situation.
As we were leaving my husband commented to Emmy that for good customer etiquette
, it would probably be a good idea if she didn t talk about her customers in Spa
nish in front of them, obviously not knowing whether or not we understood. She g
ave him a nasty, mean, look and sarcastically said What are you talking about?
and he repeated that he didn t think it was proper especially since she was obv
iously saying something derogatory, rolling her eyes and gesturing at us. She pu
t her hands up and very sarcastically said "Sooorrryyy" and snickered, again rol
ling her eyes and gesturing to her co workers.
What should have been a fun day of shopping for our granddaughter, turned into a
frustrating embarrassing situation. In this economy, if I choose to spend my mo
ney in your store, I expect to not be treated as a liar and a nuisance, or as ru
dely as I was by this cashier. We called the store and spoke to Bob H., the Assi
stant Manager, and made him aware of the situation.
The Manager Carolann C. was off and we were not able to speak with her. We trave
led 40 minutes to go to this Walmart, as it does not have the reputation of anot
her local Walmart. We literally spent more than 15 minutes trying to check out b
ecause of the situation and left frustrated and angry. Since it is a bit of a di
stance for us to travel to shop there, we will think twice before returning to t
his store.
Vickie of Taylors, SC January 24, 2010

I went to the Greer store 2687 to cash my pay check the system went down. So I l
eft figured I go pick up my grandkids and just go to the Taylors 1244 where I do
all my shopping cash my check get my groceries get the kids their DS game no pr
oblem. I ve done my shopping go to cash my check it gets denied. Now I know I ha
ve no bad checks anywhere for I have no checking account so Terri CSM who was ex
cellent dialed the number for Certegy. I speak to someone who tells me yes the w
as a systems error and yes it was their faults but my check is showing have been
approved so it can t be cashed. Now they know it wasn t cashed they know the sy
stem went down. No fault of mine.
She then tells me she could give a authorization code but Wal-Mart won t do it.
She tells me to go cash my check elsewhere so I ask to speak to someone over her
. Know bare in mind Terri has called for a member of management I ve already bee
n there for 30 minutes at this point. No member of management and I m told Lula
and Larry are there. Now I get Candi the supervisor with Certegy she tells me th
at yes the system went down and that it is their fault but there is nothing she
can do. She advises me to take my check elsewhere so I ask about Bilo or Ingels
I m told no they use their services and their system will pop up and flag my che
ck to. So I said your telling me your system virtually made my pay check worthle
ss and uncashable. No she said I could go to a check cashing place. I said who i
s going to pay me back the fee I ll be charged using those services no one. I to
ld her that I was sure a company as big as Wal-Mart who just lost a ton of buisn
ess
because I m not the only one this happened to many peoples checks got run and ti
ed up as mine did appreciates the lost of buisness.She told me she could do noth
ing but take my buisness elsewhere as long as they didn t use Certegy.
I let her know I d be talking to someone else and I believed the customers who s
hopped Wal-Mart should know that Wal-Mart used a service that didn t garantee th
ere servicesI sure WYFF 4 can find out how many customers this system error affe
cted and I d be curious to know how much money Wal-Mart lost. At any rate I walk
ed back to the electronics deptment to let them lock the games my grandkids sele
cted back up. I saw Larry coming thru housewares so I stopped him now remember i
n the 45 minutes I was at the Money Center I never saw a manager. He didn t seem
to want to stop walking to talk to me so I walked with him. Look at the tapes y
ou ll find us on them. He did say he was sorry but he couldn t do anything.
I don t understand why the store managers were contacted it is thier store after
all and there accountable for sales. I would think a system failure resulting i
n a loss of sales any store manager would want to know especially Scot. I left t
he store and went to my car called 1-800-wal-mart. The associate I spoke to told
me they had a high number of calls on this matter but of course there was nothi
ng that could be done. She would send it on. What really amazed me was she told
me to take my check somewhere else to. I can t believe Wal-Mart is telling custo
mers to take their business elsewhere. I guess Sam is rolling over. That was 4 p
eople telling a paying customer who was in no way at fault to take their buisnes
s elsewhere.
I know there were people whos check got run and it was a refund check. How much
money did you lose. I know for a fact that you went after and courted cashing pa
y checks and refund checks knowing the money would be spent in your stores. Yet
you are using a service that when it s system geos down doesn t garantee it s se
rvice. But the topper is sending the customer to your competiors. You could of h
ad a member of management on the phone to Certegy they could of resolved the iss
ue and you would not have lost buisness. But your management in the store seemed
not to care. Instead of stepping up as I was taught it was no skin off their no
se at the lose of buisness. Wal-Mart has certainly changed. That s why I asked f
or help in investagating to see how many people this affected. By the way this i
s now Sunday I ve yet to get a call back.
Trina of Floral City, FL January 22, 2010

I just went in to Walmart and purchased 2 items. I told the cashier one was cash
, which was a pizza. The other was a xbox points card and that was going on my d
ebit. She rang it up and told me 20.00..I swiped my card and put in my pin. She
was too busy talking to other cashiers that came up to her register, there were
about 4, and she turned around, and started ringing up other items that belonged
to the customers behind me. I asked her what she was doing? Those items are not
mine..I had already said this to her, and had my total. She got mad, went to th
e service desk, and I followed.
The problem is, I had 28.00 in the bank. After paying 20.00 for the points card
I would have had 8.00 left. As it turned out, my account was charged 48.68. I ha
ve overdraft protection, but it still charges me 32.00. I asked to speak to the
manager, and he said; "We will reprimand her". "That s all we can do!" I will te
ll you, January 2nd, I spent 2500.00 for two t.v. s..plus, another 700.00 for a
laptop..plus, another 400.00 for clothing. Which I still have the receipts for.
I spend a lot of money in this store, and to have something like this happen, be
cause of an incompetent cashier, I am floored! No one wanted to rectify the situ
ation. I got the cash I was overcharged..but am still charged an extra 32.00 fro
m my bank due to a cashier who was too busy talking to everyone else around her,
then has the audacity to act like she is mad. Like it was my fault! I will not
be shopping there again. I am sorry to say that, because I like Walmart, but I r
efuse to
be treated like dirt due to someone elses mistake, who was "supposedly" trained
as a cashier.
Jim of Portland, OR January 22, 2010

Product Quality went out when Sam Walton passed away. When Sam Walton founded Wa
l-Mart he wasn t trying to build a store of cheap, poor quality products. The co
mpany turned that way out of greed. Sam would be devastated if he was here and s
een what happened to his hard work. WHat is missing from Wal-Mart is "The heart
of Wal-Mart."
leah of tallulah, LA January 22, 2010

we went to wal-mart on wednesday, january 20th, 2010. my husband needed to take


a few tylenol but i didn t bring any with me, so he grabbed a bottle from the sh
elf and popped a few of the Tylenol rapid release pills. he put the bottle back
into the box and put the box in the cart. we continued shopping. we when eventua
lly checked out, he handed the tylenol box to the clerk and he scanned it. the c
lerk said that he could not sell it to us because there was a recall on the prod
uct. of course, we had already opened the bottle. the clerk then got smart with
us and said "well, you should never have opened it." he then said "technically t
hat s stealing," with a bit of an attitude. my husband told the clerk that it sh
ould never have been on the shelf, which i agree.
i understand that technically, we should have waited until we checked out to ope
n the bottle. but if it s on the shelf, what s preventing someone else from doin
g the same thing? this is similar to a kid opening a bottle of soda before he is
thru checking out, it happens everyday and the management KNOWS that, no matter
how they try deny it. any intelligent person should be aware of the possibility
that someone may open and consume a product before they leave the store. what i
f a diabetic with low blood sugar needed a snack with sugar immediately to preve
nt passing out, opened a candy bar and ate some of it, took the wrapper to the c
heckout and found out that it was recalled due to toxic ingredients and they may
become violently ill? shouldn t the responsibility fall on the retailer that KN
EW about the recall and failed to remove the products from the shelf?
luckily my husband did not get sick from the tylenol. I researched it online whe
n we got home, and the recall had been out since january 5th, 2010. that s FIVE
days, 120 hours (at a 24-hour store, mind you) they had to remove the product so
similar situations would not happen. i m very, very angry at the situation. If
my husband had gotten ill from the tylenol, i would not hesitate to get legal co
unsel on the situation, but he was lucky. who s to say the next person will be s
o lucky?
robert of garland , TX January 21, 2010

Most of the time when I ask for chicken and rice, they just mix with the crusty
dried rice. That s discusting,you should be ashamed to allow this CAN T THEY JUS
T COVER IT. I have gotten bathroom issues from eating bad chicken. Not too serio
us cause when my mouth itches from eating it I spit it out. I m not looking for
any payoff, just want to see a cover on the rice
1 ... 1 2 3 Next ... 87

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Poor customer service, possible fraud at Wal-Mart - coupon redemption for Stonyf
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Scam Protection - Customer Service "

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Crook s - all products "

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BAD consumer communications and mechanics of operation. - SITE-TO-STORE "
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Walmart Price match = Missleading, False Poor customer service. - Call of duty 5
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Wal-Mart Knowingly Shipping Damaged Product - Hamilton Beach Toastation Toaster
Oven "
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Rude Mangers and customer service - Straight Talk Cellular Phone "
- http://www.my3cents.com/showReview.cgi?id=75909 - "Wal-Mart Complaint
Extremely Poor Customer Service - Front end express lane service "
- http://www.my3cents.com/showReview.cgi?id=74720 - "Wal-Mart Complaint
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Walmart Complaints
Sort by Destination Sort by Date | Sort by Popularity
Walmart
Posted: 2009-11-26 by Nonnie Mouse

CLOSED FOR THANKSGIVING


Complaint Rating:
I went to your store to buy some pop. I would have went earlier however I am a r
egistered nurse and I work ten hours a day. When I went to your store it was clo
sed. I know that thanksgiving is a holiday, there was a manager in the store he
went outside to smoke. She told me that the store was...
Comments United States Other

Walmart - Indiana, Fort Wayne


Posted: 2010-05-24 by MeaganS4

Accidents
Complaint Rating:
My daughter had an accident 5-15-2010 at this Walmart store #1804. She was sitti
ng on the bottom edge of the cart while I was looking at an item on the shelf an
d she rolled the cart and got her index finger stuck in the wheel and the metal
piece and it ripped her fingernail down to her first...
Comments United States Other

Walmart
Posted: 2008-10-13 by Susan [send email]

Terrible experience
Complaint Rating:
I am a 21 year old single parent. A mother of a five year old boy. I stole somet
hing from your store and did not think I would get caught. I know what I did was
wrong, however your heartless security guard called the police on me anyway and
charged me with theft. Do you know that this was a...
Comments United States Department Stores

Walmart - Maryland, Landover Hills


Posted: 2008-10-03 by Frederick A. Murphy [send email]
WALMART EXPOSED: The Evil Within
Complaint Rating:
MEDIA RELEASE
FOR IMMEDIATE RELEASE

WALMART EXPOSED
The Evil Within

New Book by Frederick A. Murphy Exposes Walmarts Awful Treatment of America


The book WALMART EXPOSED: The Evil Within is about former...
Comments United States Department Stores

Walmart - Oklahoma, Oklahoma City


Posted: 2009-05-16 by Brenda Slaughter

Stupid Cashiers
Complaint Rating:
Wal-Mart NW Expressway, and Council in Oklahoma City.
Made a purchase of $30.31. Handed the debit card and 1 dollar to cashier. told c
ashier to take the 31 cents out of the dollar and use the 30 dollars on the debi
t card for purchases. the idiot took the dollar, then told me he and she...
Comments United States Home & Garden

Walmart
Posted: 2009-08-20 by whites concessions

walmart employee
Complaint Rating:
I was in Moses Lake, Wa walmart at 1:00 pm today and marjori on till 1 was realy
rude so I fo
und the floor manager and told her about being upset with the way I was treated.
And the managers responce was as rude as the employee. I own a business with 12
employers and if any one of my...
Comments United States Job & Career

Walmart - Wisconsin, Prairie du Chien


Posted: 2008-02-24 by mary lin [send email]
push/spit on/threatin/yelld at/hit
Complaint Rating:
hi im a mother of 3 small children in need of help !! heres what happen to me in
a walmart ,i was shopping for a toy for my 4yr son it was his birthday . i was
in the toy dept the employee named REGINA CROSS .was on a phone yelling bad word
s my son said some of the words this girl used .i asked...
Comments United States Department Stores

Walmart - Virginia, Rocky Mount


Posted: 2008-09-18 by Katherine Angel [send email]

banned from Walmart


Complaint Rating:
I am very angry at Walmart . I was in ur Walmart store here in Rocky Mount Va on
June 29 2007 @9;30 P.M. and there was a clothes hanger laying on the floor and
i didn t see it and i slipped up on it and fell, busted the back of my head and
busted up my left arm and shoulder. Walmart said...
Comments United States Other

Walmart - New Jersey, Neptune


Posted: 2007-04-27 by Spawn [send email]

Awful customer support


Complaint Rating:
I just walked out of a walmart in Neptune, NJ with a rather weird experience. I
walked in to buy a hard drive for my game system. When the teller ran the item a
t the register it rang up for 177.00 but the tag showed it at 100. When I told t
he clerk of the error they first observed the tag and...
Comments United States Department Stores

Walmart
Posted: 2007-07-31 by aashh1 [send email]

Store don t have less price doodles


Complaint Rating:
The Store is big... But about kid s doodle (magnetic writer) they used have many
varieties... recently no varieties.
While shopping we could not find any doodle so asked a salesperson , then he sea
rched and gave us a old high priced doodle which was kept very up and...
Comments United States Kids & Baby

Walmart
Posted: 2007-06-30 by Name withheld for privacy purposes [send email]

Be careful with your spouse at Wal-Mart!


Complaint Rating:
Do you have a spouse that works at Wal-Mart - Beware their fraternizing policies
are not worth the ink that they used to print them with!!! Wal-Mart in NC allow
s open fraternizing of married employees and management/salary with hourly.
Management even tells the employees to not talk or...
Comments United States Family & Relationships

Walmart - Maryland, Salisbury


Posted: 2010-01-10 by Lisa Young

Did not honor price tag and threw it away acted as if I was a liar and cheater
Complaint Rating:
I went to purchase a e-machine computer there was a price tag in front of it a s
mall white sticker that had the price of $298.00 when I went to the register to
pay for it, it rang up $398.00 when I said something to the cashier she called b
ack to electronics and asked them they said someone...
Comments United States Computers & Accessories

Walmart - New Jersey


Posted: 2009-12-10 by christina zane

customer service
Complaint Rating:
we were in the deptford walmart and being i am on wic and 81/2 months pregant ha
nded the cashier Tom op#00000581 was very rude and apparently was not faminular
with the wic system. I even showed him what i could get and still argued with me
about it. One of the checks had 36oz of ceral and took...
Comments United States Other
Walmart - Washington, Ephrata
Posted: 2009-10-31 by overallstock

mistreatment of customer
Complaint Rating:
I was falsely accused, verbally assalted, close to Strip Searched (equally as de
grading), humiliated, handcuffed and formally put under arresst by Walmart loss
pervention personell and local police. When leaving Walmart I was stopped by a w
oman grabbing my cart and announcing that she was loss...
Comments United States Security Services

Walmart - Colorado
Posted: 2008-09-04 by Tyrone Acubaja [send email]

Racism where I live at


Complaint Rating:
Da man is always out wachin us ya kno?? I wuz at walmart and white man comes up
and looks at meh funny cuz my skin colour is charcole. Day be hating on us broth
as cuz they afraid of da potential we brothas can produce and want 2 oppress us
like slavery days... den hes lik ""u should...
Comments United States Department Stores

Walmart - New York, Catskill


Posted: 2009-02-18 by Mike Staley

Video Game Return


Complaint Rating:
Approximately 1 week ago my son (he s 10) purchased a DS video game, Madden 09 .
Yesterday, 2/17/09 we attempted to return the item due to it having a "glitch"
causing the game to not work properly. We had the original receipt and bag. At f
irst I was told we had to exchange...
Comments United States Retail Stores

Walmart
Posted: 2008-12-23 by david a. cree

money on my card ripped off


Complaint Rating:
i loaded $96.40 on my my card this morning and when i called it told i had $88.9
0 i whent and pay to bill today for $35.50. and i had$ 53.40 and i got me someth
ing to eat this morning and it said $18.70 and i m suppost to have $53.70 dolars
on my card and it is not there all i have is $18.70...
Comments United States Credit Cards

Walmart
Posted: 2008-09-22 by Frederick A. Murphy [send email]

ETHICS POLICY VIOLATION. EMPLOYEE ASSAULT, HARASSMENT, PERSONAL INJURY DURING TH


E ASSAULT, WRONGFUL TERMINATION AND CIVIL RIGHTS VIOLATIONS
Complaint Rating:
September 22, 2008

To Whom It May Concern:

I was an employee at the Walmart store located at 6210 Annapolis Road Landover H
ills, MD 20784 (301) 773-7848. As of September 20, 2008, I had been employed the
re for a total of fourteen and a half...
Comments United States Bullying and Harassment at Work

Walmart - Arizona, Phoenix


Posted: 2008-03-13 by Unhappy Customer [send email]

Discrimination at Walmart
Complaint Rating:
The last few times I have shopped at Walmart I have been accosted as I leave the
store by an employee demanding to see my receipt. Normally I would not take off
ense; however, I am white and the employee is an African-American woman who work
s there every Sunday and she does not stop other African-American...
Comments United States Department Stores
Walmart - Ohio, Gallipolis
Posted: 2010-02-20 by hate gallipolis walmart

walmart employees are nasty and rude


Complaint Rating:
gallipolis walmart employees are very nasty and rude they look like they need to
be in a circus especially the one in jewelry with the big tattoo across her nec
k!!! nasty nasty nasty why cant they hire people that are decent i have seen som
e in the past that are very polite and very well pleasant...
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Wasted Time and Money
Wal-Mart (Walmart) Consumer Complaint
I have called the Walmart store in Lonoke before driving there to make sure an i
tem was in stock. Four different times they said it was I drive 20 miles only to
find out they didn t have this item!!!! Also called about cashing my husbands p
ayroll check, told them my name... More...
(Shopping, Chain Stores)
Pippi1 Add a Comment
Poor customer service
Wal-Mart (Walmart) Consumer Complaint
I was in a Walmart store the other day and noticed only 3 register were in servi
ce for customers. I only had 4 items so I got into line with the 20 items or les
s. All of the registers had at least 4 or 5 people in each line. It took us 10 m
inutes to get checked out. My... More...
(Miscellaneous)
belljoa Add a Comment
Walmart Visa Debit Card
Wal-Mart (Walmart) Consumer Complaint
My father purchased a Walmart Visa Debit card for my son as a gift. He lives in
Texas and we live in California. Upon receipt I tried to call the number to acti
vate the card. This particular card needed the activation number on the receipt.
My father no longer had the... More...
(Shopping, Chain Stores)
robbedmyson Add a Comment
you didn t know??
Wal-Mart (Walmart) Consumer Complaint
So our walmart in Burleson Texas is undergoing the dreaded transformation....we
were there tonight getting a few needed groceries becuase this is about the only
time when you can get in and out of the store in a decent amount of time becuas
e it is so busy...that is another... More...
(Miscellaneous)
1walmartsucks Add a Comment
Separation and Warranty
Wal-Mart (Walmart) Consumer Complaint
I have been driving on some Douglas Tires. I thought I needed an alignment so I
took it somewhere that could perform an alignment where they told me the actual
problem was tire separation. The Douglas Tire was comming apart, the belt sepera
ted inside. So obviously I could... More...
(Miscellaneous)
delticola Add a Comment
Rude worker s
Wal-Mart (Walmart) Consumer Complaint
I have had nothing but attitude from employees at walmart in Loveland on 34 and
Denver. You ask for help and they roll their eyes or take a deep breath as if yo
u ve just ruined their entire day! Sherry is a nightmare! She works the cashier,
she never smiles, she makes... More...
(Miscellaneous)
HealingMinds Add a Comment
sub/hoagie change
Wal-Mart (Walmart) Consumer Complaint
You recently changed your sub/hoagies you sell. Our family absolutely loved thos
e BIG hoagies you used to sell. I see you don t have them anymore and am very di
sappointed. The other hoagies you sell in place of them are smaller and the bun
is harder. Please bring back... More...
(Shopping, Chain Stores)
smarch Add a Comment
Flags
Wal-Mart (Walmart) Consumer Complaint
Wal-Mart I just read about made employees in the photo dept. take down a America
n flag down. That is not right America made Wal-Mart what it is !!!!!!!!! More..
.
(Government, Civil Services, Politics)
gmaan Add a Comment
zones mgr
Wal-Mart (Walmart) Consumer Complaint
yes wal- mart has come up with thses new positions that to me seems like a mad u
p position that are called Zones Managers.These position allow 7 people to walk
arround and give order they do nothing else than that Ass. Mgr. do the the same
thing. than the store Manager do the... More...
(Miscellaneous)
love64 Add a Comment
crafts
Wal-Mart (Walmart) Consumer Complaint
The only Walmart in my area that has a fabric and craft department is fazing it
out. The store will be remodeled next year. We have no place to buy fabric the c
losest store is 20 miles away and is so much more expensive. I used to spend abo
ut $200 to $300 a week at Walmart,... More...
(Miscellaneous)
Debbiesa Add a Comment
Prescription
Wal-Mart (Walmart) Consumer Complaint
when i called in my prescription I wanted to get a price for the prescription, i
talked to an employee and she asked me my name, she told me my prescription wou
ld be 54.00 , she gave me someone else s info. if i would got the nitro glycerin
pills i would died, i had to... More...
(Shopping, Chain Stores)
sarge9542 Add a Comment
rude employee
Wal-Mart (Walmart) Consumer Complaint
I just went to the sporting goods and ask this employee name edna and she very r
ude and she was also on her cellphone so she couldnt give me any service I tryed
to look for someone but nobody could help me out this storema More...
(Miscellaneous)
maryloving28 Add a Comment
Stock
Wal-Mart (Walmart) Consumer Complaint
Walmart as been known to sell everything from food to clothes and beyond. That d
oes not mean they are a good store. The other day I went in, hoping to buy a Swe
eney Todd Soundtrack, the one with Johnny Depp, and the matching movie. I wanted
these things because I love the... More...
(Electronics, Appliances - Sponsored By BEST BUY)
Spacexcase Add a Comment
Price
Wal-Mart (Walmart) Consumer Complaint
What do you mean "Roll-back"? Wal-Mart Bran Flakes went up in price from $1.78 t
o $2.50 in one jump. I don t call that a Roll-back. I call that GREED! More...
(Miscellaneous)
Gideon Add a Comment
Item
Wal-Mart (Walmart) Consumer Complaint
I am complaining about the service that I received at the Walmart Super Center i
n Cushing Oklahoma, I just tried to return an item for an exchange and was denie
d, the clerk a girl named Connie took the item a couch cover, opened it up and t
hen told me it was dirty and they... More...
(Home Improvement)
hellsjoker Add a Comment
Walmart.... Eeeewwww
Wal-Mart (Walmart) Consumer Complaint
Wal-Mart... A few weeks ago My wife had a dead battery in her van. She happened
to be at the Hallie Walmart. (Near Chippewa Falls/Eau Claire WI) She had purchas
ed cold perishables. When she called me for help, I said .... Ask if they (Walma
rt) can put the items in their... More...
(Miscellaneous)
SandBlaster Add a Comment
Wal-mart #2189
Wal-Mart (Walmart) Consumer Complaint
On March 31, 2010 I went to the Wal-mart Pharmacy on Kietzke Lane in Reno, NV to
get a prescription filled. I gave the assistant pharmacist my insurance card. H
e went to the computer then came back and told me the card expired in January 20
09. I thought this odd since I had... More...
(Shopping, Chain Stores)
robgregtenn Add a Comment
Wal-Mart Tampa Fl
Wal-Mart (Walmart) Consumer Complaint
I am a recently retired military member, and at every base I have been assigned
I have always looked for a Wal-mart to do my shopping. My wife and children are
Arkansas and feel some pride in that Walmart is an Arkansas company. Also, when
peopler have bad mouthed the... More...
(Miscellaneous)
jamg102 Add a Comment
Empty shelves, price increases
Wal-Mart (Walmart) Consumer Complaint
Have been shopping at SuperWalmart in St. George, Ut for several years because o
f prices. Was there 2 1/2 weeks ago, Nalleys chili was .97 per can. Today it was
1.12. A 2.37oz bottle of McCormicks cinnamon-2.82. At a locally owned supermark
et, the same size was 2.29. 2 lb... More...
(Shopping, Chain Stores)
leoj Add a Comment
Edna Texas Walmart
Wal-Mart (Walmart) Consumer Complaint
Bob, at the Edna Walmart needs to either have customer service training or just
get rid of him. I have had 2 encounters with him, one in person and one on the p
hone. In Person he is not friendly at all, slow, and could care less about you o
r why you are there at Wal Mart.... More...
(Shopping, Chain Stores)
renee1 Add a Comment "
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