DHL Exel Supply Chain

Service Parts Logistics.

For over 150 customers in more than 85 countries, DHL ensures
that the right service parts, are in the right place at the right time.
By understanding the needs of key industries with global trade flows, DHL helps
customers to achieve a leading position with aftermarket service offerings.

The challenge
Customers aftermarket offerings often experience:
high service cost, exceeding service requirements costs too much
high service inventories, due to limited supply chain visibility and poor forecasting
low customer service as a result of too many stock outs and lack of control in the field
low channel performance, no link between service levels and product supply chain
high obsolescence cost, offering not managed as an integrated entity.

The solution
DHL offers:
one globally consistent service parts logistics network
strategic positioning of inventory supported by supply chain visibility
exception based management using integrated IT and automated business rules
global reach combined with local expertise to ensure optimal service-cost mix.

Improved
Parts Availability

Global Supply
Chain Visibility

Shared
Infrastructure

Reduced
Stock-Outs

Reduced Sales
and General
Administration
Cost

Reduced
Investment
Commitment

"With thousands of service requests

per day from our clients around the
world, it was imperative for Unisys
to streamline our service logistics
process through a reliable provider
with a strong global network.
This global agreement builds on
a relationship with DHL that has
successfully supported our business
model and growth over several
years, and we look forward to
extending the exemplary customer
service and the flexibility and
scalability of these services to
a wider, global customer base.
Tom Sunseri
Vice President and General Manager,
Unisys SSCO

DHL Exel Supply Chain

Value delivered
DHLs Service Parts Logistics solution provides:
rapid deployment using existing integrated services, reducing the cost and risk
of entering new geographical markets
superior service and continuous improvement, improving parts availability while
identifying and implementing cost saving opportunities
global reach combined with local expertise adding local understanding to global
solutions ensuring the reliable execution of services everywhere
consultancy services to optimize networks, stock levels and information, integrated
solution from efficient replenishment to mission critical fulfilment
globally standard core services backed by technical expertise: ensures customers
receive the same high levels of service, consistently, worldwide
reliable global IT system for supply chain visibility and collaboration, enables lean
management and business intelligence services.

Key facts

30 Service Parts Logistics centers for global replenishment and returns management,

screening, No Defect Found testing and repair services

Over 600 Strategic Parts Centers for local and mission critical fulfilment
Three multi-lingual regional call centers for order management and customer
services, supervising and coordinating all activities
One global multi-modal network, for road, air and ocean shipments, from same day
local, to scheduled intercontinental service levels
One global systems infrastructure offering end-to-end supply chain visibility
Mission Critical Service Parts Delivery
1. Order by customer or by field engineer
and confirmation of ETA
2. Parts order to local stock and confirmation
3. Pick-up and delivery order to local
transportation and confirmation
4. Replenishment order
5. Pick, pack and dispatch
6. Delivery to field engineer
7. On-site maintenance of customer system
8. Return of defectives
9. Confirmation of defectives receipt,
screening and returns management
10. Replenishment

For more information please contact service.logistics@dhl.com