CONTOH

JADUALPEMBAHAGIAN PENILAIAN BERTERUSAN

HT-110-3:2011 GUEST SERVICES OPERATION
C01: RECEPTION ACTIVITIES HANDLING
New Work Activities

Knowledge Assessment

Performance Assessment

1. Identify reception activities handling

requirement
2. Prepare arrival activities

HT-110-3:2011-C01/KA(1/3)

3. Perform telephonistfunction

HT-110-3:2011-C01/PA(1/2)

4. Attend reservation needs

5. Carryoutguest arrival activities

HT-110-3:2011-C01/KA(2/3)

6. Attendguest enquiriesand needs

7. Carryout bill settlement activities
8. Carryout product sales activities
9. Carryoutfiling arrangement
10. Evaluate reception activities handling
effectiveness
11. Produce reception activitiesreport

HT-110-3:2011-C01/KA(3/3)

HT-110-3:2011-C01/T(2/2)