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Edexcel
Qualification
Unit
BTEC
Level
HND
Diploma
in
Computing
and
Systems
Development
number
and
title
Assignment due
Assignment submitted
Learners name
23-09-2016
Assessor name
Learner declaration:
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.
Learner signature
Date
23-09-2016
Grading grid
P1.
P1.
P2.
P2.
P3.
P3.
P3.
P3.
P3.
M1
M2
M3
D1
D2
D3
Assignment title
In this assignment, you will have opportunities to provide evidence against the following criteria.
Indicate the page numbers where the evidence can be found.
Assessment criteria
Expected evidence
Task
Assessors Feedback
no.
LO1. Understand the structure and aims of business organisations
1.1
assess
organisations
business functions
1.2
evaluate
an
organisations business
aims and show how
they
relate
to
stakeholders
LO2. Understand the impact of e-Commerce
an
e- solution.
Commerce system to - The potential
an organisation
implementing
the
2
cost
of
system,
Consider
for
example,
the
for
an
Commerce opportunity
kind of business.
use by organisations
3.3
discuss
financial
of
an
the
implications
e-Commerce
solution
3.4
design
an
e-
Commerce solution
Use block diagrams to fully
design the structure for the
3.5
evaluate
suitability
of
the
an
e-
proposed system.
4
Commerce solution
Assessment criteria
Expected Evidence
Feedback
(note on Merit/Distinction if applicable)
M1
Analyse
theories
or
concepts,
principles
to
own
understanding
when
implementing
established
courses of action.
D1 Evaluate approaches to
develop
strategies
in
response
to
or
actual
anticipated situations.
D2 Evaluate and apply
strategies to develop own
5
knowledge,
understanding
and skills.
D3 Determine, direct and
communicate new courses
of action.
Summative feedback
Assessors
Date
Signature
IV Grading Check:
Comments if any:
Agree
Disagree
IV Signature
Modify grade to
Date
Taks 1:
1.1
Positive
Negative
Analysis
Internal
Strengths-S
Weaknesses-W
many years
Existing customers
Flexibility renting
service:
Dont
payment
Lack of technology skill
Working by hand
Connect between three
an
online
branch
External
have
and
very slow
Narutal disater(fire, flood,
accidents)
Threats-T
Opportunities-O
new market.
Increasing
of
Lost
information
everything
business
is
when
managed
by print copy
Lose or damage bicycles
companies.
The amount of booking is
increasing every year
1.2
Explain how the existing business strengths can aid the company to achieve
the business aim. Further, you should evaluate how this aim relates to the
stakeholders and their interests (use the SWOT table (i.e., the strengths and
opportunities cell))
Business aims: ULKOM wants to build a new general database along with a
webpage in order to reduce management time and business operation errors,
moreover the company wants to keep track on their customers information.
Base on SWOT analysis above:
Working experiences(hiring out bicycles): this is neither support nor conflict
their business aim
Existing customers: the company wants to reduce management time and
errors in order to serve customers better and get more customers satisfaction
and that is what customers also want, in this case there is no conflict between
them.
Flexibility hiring service: this factor support the company business aims
Stakeholders and their interests:
Owners: They are interested in maximizing the profit the business makes and
this support for the business aim. On the other hand, the owners also want to
minimize the management cost, this conflict with their aim because of
deploying a new system will be costly.
Employees: They want to earn money and stay employed, by deploying new
system, the company will reduce management time and errors, employee will
be trained new technology in order to work more effectively, they will easy
keep track on their customers, in this case, employees will support for the
business aim.
Customers: They want the business to provide high-quality goods or services,
base on SWOT above, the company want to help keep track on their
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to choose a bicycle they like. Moreover, transaction time will be reduced as much as
possible, customers dont have to wait too long to get a bicycles, that means the
company will get more customers satisfastion. Quality services is an important
factor in getting and keeping cutomers in a long term.
Risks involved:
Risk about data: The hackers can attack the data webpage to steal information or
delete all the information or even virus attacks. In some case, the company may get
fake customers, fake booking, etc..
Loosing customers information: When customers is doing an transaction,
hackers can attack and steal customers information such as credit card information,
bank account, etc..
Technological risks: The database can be harmed in some case such as power
losing, fire attack, etc.. The database can be destroyed or erased all data or
formatted the system's hard drive.
Customers risks: People always scare of something they dont know much ,
especially elderly, so if ULKOM apply e-commerce to their business, they have to
face of loosing some customers who are not willing to use a computer to book a
bicycle in spite of going to the store.
2.2 Discuss the economic and social impact of e-Commerce on society as a whole.
Also, discuss the impact of privacy issues on the use of e-Commerce solutions.
E-commerce has a huge impact on every corner, every sector of the society
such as the economy, education, health, etc It changes the way we go selling or
buying something. There are many advantages which e-commerce offers over
traditional method.
1. Wider range of choices
With e-commerce, the consumers have a wider range of choices for the
needed products from the variety of sellers. This possibly happens because at
present, many sellers use Internet sites as shop fronts
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With
those
impact
on
society,
has
promoted
the
development of our life and the economy not just about us but our next
generation also.
The privacy issue is the most concern for consumers and any concern for
consumers must be treated as a major concern for e-commerce providers. On
the positive side, companies gather customers information in order to analyze
and offert a suitable service to the customer, that will help the company get more
customerss satisfastion. On the other hand, collecting customers information in
some case is used for bad purpose such as some companies collect customers
email or phone number and then they send an advertising to those emails,
numbers. Seriously, in some case, hackers can steal all information about credit
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Investigate the potential of the UK market for the e-Commerce solution of the
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They have a good e-Commerce solution. On their website we can see all the
necessary of hiring out bicycles that a company should have. Different with ULKOM,
they have three branches to serve people in London only. Especially, they often
organize events such as a race to win a bicycle, this is very helpful to define their
brand to other competitives. The outstanding point of this company is that we can
book bicycles with one of group people at the same time which ULKOM doesnt have
The Malvern Bike Hire Company:
This is a traditional business but they organize their business effectively by
focusing on main function like hiring. Moreover, they also have an additional service,
they introduce some best places for customers to travel with a beautiful scenery in a
reasonable price. They have been voted for Best View in Britain by Rambling
Association. Comparing with ULKOM, this business can attract more customers than
ULKOM, their services is more attractive, its not just about hiring bicycle.
New Forest Cycle Hire:
Almost have main function like two other competitors. But they have a special
function than others, it is routine. This function can help people to make a schedule
for all activities they want to do in one week and the company will send suitable
bicycles with their plan. ULKOM is simplier than this business, they dont have a
complete customers database which allows the company to do anything more
complicated than hiring bicycles, thats why ULKOM needs a central database.
3.3
For the company, this is the revolution of all business operations and access to
the whole sale and retail market. It changes the whole things and creates new
financial service and new business model. In the transform process, the company
needs to define which is advantage and disadvantage of financial impact. At first,
the company have to pay for the technical process(building a central database, a
website) this is just a small fee compare to others, after that the company also need
to invest to marketing and advertising online, this costs not much, ULKOM must
have a good plan for a long term and effective. Building a trusted and simple hiring
13
system will make e-commerce work better, when hiring a bicycle is just about a few
mouse clicks then a lot of transactions will be created, the more transactions they
get, the more revenue they have. In addition, a payment system is very important in
e-commerce, the company must have a trusted one, customers can use their card
such as master card, visa card or even online payment gate way like PayPal..
Because its totally safe so that the customers will feel comfortable to hire a bicycle
online and the companys revenue will grow dramatically.
Some of the main advantages of e-commerce for both the consumer and the
company are:
1. Lower advertising and marketing costs
2. It is very convenient and customer friendly
3. Twenty Four hour access from any where
4. Targeting remote customers
Taks 4:
4.1
e-business
implementation
requires
specialist skills that may not be present within ULKOM. Managers have a choice
14
Analysis for digital systems is concerned with understanding the business and
user requirements for a new system. Using analytical techniques to capture and
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Manage IT Access : Employ usernames and good passwords to control login. Good passwords contain upper and lower case characters, numbers and
future.
Build a website: an attractive design should be mainly forcus, especially
using template for e-Commerce related to bicycle renting. Another
important step after front end design is creating catalogs of the bicycles
and bonus services with multiple images. The website also has to show all
the functions that the organization has such as booking, online payment,
FAQ page.
Payment processing: Customer can choose from multiple payment options
either paying online (e.g. via Paypal), credit/debit card or paying cash at the
store. A booking fee must be paid in advance which is 20% of the total hire
cost.
Delivery processing: When a customer receives the bicycle the booking
status becomes hired. The customer can hire bicycle at one store and
return it to another branch.
Testing: Testing has two main objectives: first, to check how the website works
with the business and user requirements, and, second, to identify bugs or errors.
In other words, it checks that the site does what users need and is reliable
Changeover: changeover from a previous information system to a new system is
particularly important for ecommerce, it may have negative effects on customer
experience or disruption to the supply chain. The company must fully test the
system in a controlled environment before it goes live and thus minimise the risk
of adverse publicity due to problems with the site.
4.2
Using
CRM
(Customer
Relationship
Management)
approaches
identify
techniques that could be used for retaining customers and increasing sales.
In order to
increase sales, we can offert many other services such as GPS map for
travellers, tour guides to some special places, protection equipments, flash
light using in the night, etc. These offerts will help the company increase
with customers.
Building a personalize programs: Each employee in the company will
focus on a group of customers, this employee will have to contact with
customers when they order, explain to them before having any error, fix and
maintain bicycles,.All activities of this employee just mainly serve a small
group customers, this employee will understand these customer most and he
will offert the best product, special services that is most suitable for only these
customers, he is a connection point between customers and company. These
activities will make customers feel they are respected and they will be with the
company in a long term.
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