18 Office 365 E5 and SkypeforBiz Licensing FAQ

Office 365 E5 and Skype for Business Licensing
Frequently Asked Questions

FIELD AND PARTNER USE
LAST UPDATED: NOVEMBER 2, 2015
Contents
Office 365 E5...................................................................................................................2
Upgrade to E5 Promo......................................................................................................4
Skype for Business..........................................................................................................6
PSTN Conferencing and Calling Services........................................................................7
Feature Details................................................................................................................9
Customer Lockbox.......................................................................................................9
Office 365 Equivio Analytics for eDiscovery..............................................................13
Advanced Threat Protection.......................................................................................16
Power BI Pro...............................................................................................................19
Delve Analytics..........................................................................................................19
DLP and Encryption....................................................................................................19
Meeting Broadcast.....................................................................................................19
Skype for Business Cloud PBX...................................................................................20
Skype for Business PSTN Conferencing.....................................................................20
Office 365 E5
1. What is Office 365 E5?
Office 365 E5 is a new suite offering that includes new feature value across three categories of
investments in Real-time Communications, Analytics and Advanced Security. Features across
the categories are listed below:
Real-time Communications Cloud PBX, PSTN Conferencing, Skype Meeting Broadcast

and PSTN Calling as an add-on based on availability
Analytics End User Analytics with Power BI and Organizational Analytics with Delve
Analytics
FAQ | Office 365 E5 and Skype for Business Disclosure
Advanced Security Office 365 Equivio Analytics for eDiscovery, Secure Attachments
and Safe URLs with Advanced Threat Protection, and Access Control with Customer
Lockbox
2. What are the new features that will be available across the Office
365 Suites?
Highlighted in orange below, you will see all the new features across our enterprise suites.
*Toll-free and International Dial-out conferencing capabilities may incur additional per minute
consumption charges when available. Customers can disable this feature to avoid additional
billing.
**$24 includes both International and Domestic calling plans. Domestic only calling plans are
available for $12. Tax is included in price in USA. Add-On price to E1 & E3 is $32, which
includes Cloud PBX
3. Why would a customer select E5 instead of E3; what is the value

prop for E5?
With Office 365, Microsoft delivers the most comprehensive, most secure cloud for productivity
and communications. E5 customers gets Cloud PBX and PSTN conferencing, End User and
Organizational Analytics while getting unprecedented control over their data with Access
Control, and Advanced Threat Protection.
4. What is the Partner value prop for E5?

With E5, partners can build new service business lines around voice and analytics, upsell their
customers on PSTN Conferencing as well as acquire new customers showcasing advanced
threat protection.
1.
Upsell your customers on Cloud PBX with on-premise PSTN connectivity and PSTN
Conferencing as well as new organizational analytics.
2.
Convert new customers to the cloud with advanced threat protection
3.
Build new service business around voice, modern meetings, and business analytics
5. Is there anything new in E1 and E3?

Yes, new feature value will be added into E1 and E3. For E1, we will be adding Skype Meeting
Broadcast to enable E1 customers to host every kind of meeting from 1:1, 1:Many, to
1:Thousands. In addition, we will be adding Work Management to provide light-weight project
management capabilities for teams. For E3, we will be expanding Data Loss Prevention and
Encryption across both the Skype for Business and SharePoint Online workloads. Availability
dates for DLP and Encryption in Skype for Business and SharePoint Online will be
communicated at a later date.
6. When and where will Office 365 E5 be available?

E5 will be available on December 1, 2015 in the following programs and geographies:
*E5 will not be available for GCC or EDU customers at launch on 12/1. Availability of E5 for both
GCC and EDU will be shared at a later date.
7. When will pricing information for E5 and the component standalone

in E5 become available?
E5 pricing was released on Price List Preview on November 1, 2015 and is now available. See
below for additional details.
*For geographies and programs where PSTN Conferencing is not available, Office 365 E5 will be
offered at a reduced price of $33 (Commercial) and $28.05 (Government)
**Dial-out conferencing capabilities may incur additional per minute consumption charges.
Customers can disable these features to avoid additional billing.
***Includes both International and Domestic calling plans. Domestic only calling plans are
available for $12 Commercial and $10.50 Gov. Tax is included in price.
8. Will E5 be available to Government and Government Community

Cloud (GCC) customers?
Yes, E5 is planned to be available to Government customers at launch on 12/1. However, Office
365 E5 will not be available to GCC customers at launch on 12/1. The availability in GCC will be
announced at a later date.
9. Will E5 be available in Education?

E5 will not be available on 12/1 for Education. We will announce availability for education at a
later date.
10. What
is going to happen to E4?
E4 will be sunset June 30th, 2016 in all channels. Customers should continue using the Office
365 plan they are using today. When customers plans come up for renewal prior to June 30th,
2016, they should renew to their current plan or transition into E5 or into E3 with Skype for
Business Plus CAL subscription.
E4 will appear on the Price List until June 30 th, 2016.
11.
What will the transition options be for E4 customers?
Existing customers will be able to step up to E5 following our standard licensing motion for
upgrades via step-up SKUs that charge the difference between what the customer currently
has and E5 as the step-up price to E5. They will also have the option of just adding Cloud PBX
on top of E3.
For customers who wish to maintain their current licensing position, they will be able to renew
into E3 and the Skype for Business Plus CAL (or renew with E4 prior to June 30 th, 2016). In this
particular scenario, there will be a user subscription license (USL) version of Skype for Business
Plus CAL that customers can add to their existing E3 subscription.
Prices reflect the incremental cost of customers transitioning from E4 to either E3 with
Cloud PBX or E5
E4 customers can also maintain current licensing position by having E3 + On-Prem PBX
E4 will remain on the Price List until June 30th, 2016
12.
E5?
What is the path for an E4 customer who wants Cloud PBX with
Purchase the from E4 Step-up SKU to E5.
13.
How can I upgrade to E5?
Existing Office 365 customers will be able to upgrade to E5 following our standard licensing
motions. EA customers can upgrade via step-up SKUs that charge the difference between what
the customer currently has and E5 as the step-up price to E5. Add-on SKUs will also be
available with customers who are maintaining on-prem licenses with SA.
14.
Will Small Business customers be able to purchase E5?
Yes, similar to E3 all customers will be able to purchase E5, but there will not be a new
premium SKU specific for small business.
15.
What is the path for an E4 customer who is not interested in
moving to Cloud PBX?
Renew into E3 and Skype for Business Plus CAL.
16.
What if a customer wants just a few of the new capabilities in
E5, yet is content with their current E1 or E3 coverage?
The new capabilities that are included in E5 can also be added at standalone prices to E1 and
E3. See table in question 6 above.
17.
What if I purchase E5 but only want some of the components
that are included?
E5 provides the best value for our customers and while each of the components will be
available for customers to leverage at any point, the use of those components are at the
customers discretion, enabling them to choose the options that best fits their needs.
18.
Will the Adoption Offer apply specifically for the new Skype for
Business workloads?
Yes.
19.
How does E5 fit into the ECS model?
ECS customers will be able to purchase an E5 add-on for $15 which credits the price they have
paid for Office 365 E3.
20.
Do E5 and Cloud PBX come with dual-access rights?
Yes. E5 and Cloud PBX come with dual-access rights to on premise servers and cloud services
rights.
21.
E5?
What Enterprise Service Offerings are available in support of
Microsoft Services has offerings to help our customers get their Office 365 platforms up and
running quickly and help drive value and usage of the communications platform. Current
offerings aligned to E5 include:
Skype for Business Foundations designs and implements an enterprise

communications environment aligned to your customers workstyle, user base, and
business needs. Enterprises can make use of rich collaboration features, both on
premises and in the cloud, to deliver a consistent communications experience for all
employees. This offer helps your customer to make use of recent Office 365 Enterprise
E5 features such as Skype broadcast meetings, cloud conferencing, and cloud private
branch exchange (PBX).
Data Visualization Jumpstart demonstrates the power of the Microsoft Power BI and
Datazen toolset for discovering data, creating compelling visualizations, and sharing
insights. The jumpstart is meant to deliver quick value to customers by using their own
data with familiar tools.
Additionally, our domain experts in MCS, Premier, and Adoption Services are able to support
Skype for Business, Power BI and Security solutions.
22.
How can I find more information on these Microsoft Services?
Leverage Domain Experts in Cloud Productivity Services across Office 365, Social, Enterprise
Communications, and Adoption Services. Business Productivity Domain and Adoption Services
resources with deep expertise and that are part of the Neptune Partner Program can help with
Vision Setting, Business Outcome Selling, Solution and Adoption Acceleration. Locate a
resource at: http://aka.ms/servicesconnect.
Find All Cloud Productivity and Adoption Services Offer Information: http://aka.ms/portfolio-cp.
Upgrade to E5 Promo
23.
What is the Upgrade to E5 Promo?
All existing EA/EAS Office 365 E3, E4, and ECS customers will be able to take advantage of a
15% discount on Office 365 E5 Step-up and Office 365 E5 Add-on SKUs. Standard waterfall
pricing level discounts will apply.
24.
When will the offer be available?
The Upgrade to E5 Promo will be available for customers concurrent with the E5 launch on
December 1st, 2015. It will run through the end of the fiscal year on June 30 th, 2016.
25.
What eligibility requirements must the customer meet?
The customer must purchase a minimum of 250 Office 365 E5 Step-up or Add-on seats and be
an existing Office 365 E3, E4, and ECS, EA/EAS customer.
26.
What is the benefit of this promo?
By locking in the best pricing for your customers, you will be able to ensure that they upgrade
to the highest quality Office 365 experience and take advantage of the premium value of
advanced security, analytics, and cloud voice that is included in the suite.
Skype for Business

27.
What is Cloud PBX?
With Cloud PBX (PBX: Private Branch Exchange), users can make calls to, and receive and
transfer calls from phones, mobiles, tablets and PCs from nearly anywhere with internet
access. IT administrators can manage users for communications in the Office 365
administrator portal. Companies can take advantage of existing telephony infrastructure (i.e.
traditional PBX systems or on-premises SIP trunks). With our Cloud PBX, customers can
eliminate separate PBX systems.
28.
What is PSTN Conferencing?
PSTN Conferencing (PSTN: Public Switched Telephone Network) allows meeting attendees to
dial-in to Skype meetings from virtually any device. Meeting organizers can also dial-out to
attendees to connect them to the audio portion of the meeting. Companies can consolidate
conferencing solutions and simplify operations while reducing complexity and support costs for
IT while enabling employees to work from virtually anywhere.
29.
What is PSTN Calling?
PSTN Calling provides domestic and international calling plans with Skype for Business. This
allows organizations to subscribe to calling plans from Office 365, using existing phone
numbers or getting new ones.
30.
When and where will PSTN Conferencing and PSTN Calling be
available?
PSTN Conferencing and PSTN Calling, as well as the inclusion of PSTN Conferencing in E5, are
subject to geographical and channel availability. Initial availability for select geographies and
licensing programs, as noted below, will be on December 1, 2015. Additional availability dates
will be announced at a later time.
PSTN Conferencing
Tolled Dial-in numbers* will be available in the following countries and territories on December
1, 2015: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa
Rica, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India,
Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland,
Portugal, Romania, Russia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea,
Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, US.
PSTN Calling
PSTN Calling will only be available in the US at launch on December 1, 2015.
For more information, please refer to the International Availability of Microsoft Online Services
page on Office.com.
31.
Can I upgrade to PSTN Conferencing and PSTN Calling on E1
and E3?
Yes, customers with E1 and E3 will be able to upgrade to PSTN Conferencing and Cloud PBX +
PSTN Calling as standalone offers.
32.
What options does a customer have in order to get PSTN
calling with Cloud PBX?
Based on channel and geographic availability, customers can choose to buy Microsoft PSTN
Calling as an add-on to Cloud PBX in Office 365. In addition, customers can take advantage of
their existing telephony infrastructure through traditional PBX systems or on-premises SIP
trunks offered through their local/regional telco, along with Cloud PBX in E5 or Cloud PBX
standalone.
33.
What licensing, if any, is required for Skype Meeting Broadcast
public webinars?
Attendees do not need to have a license to attend a Skype Meeting Broadcast. However, if the
organization wants the attendee to be authenticated, then a Skype for Business license is
required.
34.
Are there any pre-requisites that need to be purchased and
provisioned before a customer can use Cloud PBX, PSTN
Conferencing or PSTN Calling?
Yes, in order to use these services, customers must have purchased and have Skype for
Business Plan 2 deployed as a standalone or as a component of Office 365 E1, E3, or E5 suites.
To use PSTN Calling, customers must also purchase Cloud PBX or E5 (which includes Cloud PBX
functionality) as a pre-requisite.
35.
Can a customer who has Skype for Business on-prem use PSTN
Conferencing and PSTN Calling through a hybrid model?
E5 and Cloud PBX customers will be able to connect their existing PSTN service provider with
Microsofts cloud-based call control. Scenarios are based on whether a customer already has a
Skype for Business Server deployed. Customers with an existing Skype for Business Server
deployment can configure it to connect to Cloud PBX functionality which is covered under
existing Server licensing. For customers without an existing server, they can leverage a
minimal Skype for Business Server deployment with four preconfigured Virtual Machines that
are deployed on customer owned Windows Servers. Skype for Business Server roles in VMs are
not paid roles and are licensed for use with Cloud PBX.
36.
Does Microsoft have plans to become a Telco?
To the extent our new Skype for Business offering includes features that are subject to telecom
regulation, Microsoft will ensure those features comply with the applicable regulations. With
regard to our long-provided communications capabilities, such as the Skype consumer
offerings available in the market today from Skype.com, we have no plans to change or add
features that would result in subjecting Skype to telecom regulation. Moreover, the mere fact
that Microsoft will offer an enterprise communications capability that includes regulated
features does not in any way change the regulatory status of our other communications
products, including Skype.
37.
Is Microsoft competing with Network Operators?
We have existing relationships with network operators through managed services, and we are
expanding those to managed networks. With these new services, we continue to deepen our
partnerships with network operators across the managed services portfolio for dedicated
deployments. In addition, we are expanding our partnerships to include network connectivity
services; customers will soon have the option of purchasing Operator services to directly
connect their corporate WAN networks to Office 365 and Skype for Business through Azure
ExpressRoute for Office 365.
PSTN Conferencing and Calling Service

Details
38.
What are the PSTN Conferencing Features?
Skype for Business PSTN Conferencing will include the following features, subject to timing
concerns called out in the following section:
Tolled Dial-in: This feature enables invitees to meetings organized by a user licensed for
PSTN Conferencing to join the audio portion of the meeting by dialing a PSTN number and
entering a conference passcode. There are limits on the use of this feature designed to prevent
abuse and/or fraud.
Dial-out: This feature enables attendees of meetings organized by a user licensed for PSTN
Conferencing to:
Dial out to other users from the meeting
Transfer an in-progress meeting to a PSTN endpoint from within the meeting
At meeting join, dial out to a PSTN endpoint
At meeting join from a mobile client, dial out to the mobile phone
Dial out calls can be domestic or International
Toll-free dial in: This feature enables attendees of meetings organized by a user licensed for
PSTN Conferencing to join meeting by dialing a toll-free number and entering a pin. Toll-free
PSTN numbers can either be domestic or international
39.
What is included within the PSTN Conferencing and Calling
service plans? What is additional paid based on consumption?
Tolled Dial-in conferencing and domestic dial-out conferencing services are both included in the
PSTN Conferencing service plan. While both services do not have a pre-defined limit, there will
be usage limits designed to limit abuse and/or fraud and to protect the performance of the
service. The details of these limitations will be published on November 1, 2015.
In addition, there are two PSTN Conferencing features that will become available once they can
be supported by consumption billing: International Dial-out and Toll-free dial-in. Note that
neither of these features will be available with PSTN Conferencing until consumption billing is
enabled later in H1 CY2016.
For PSTN Calling plans, inbound domestic calls, outbound domestic calls, and international calls
are included with the service in accordance with our excessive use limit policy. If the customer
exceeds the excessive use limits, the excess minutes will be billed on a per-minute basis.
40.
What are the excessive use limits for PSTN Calling and PSTN
Conferencing?
The total minutes of use for the excessive use threshold is calculated at the tenant level based
on the number of users licensed for the tenant. For PSTN Calling, excessive use is defined as
follows:
For Domestic PSTN Calling plans, each licensed user is allocated 3,000 domestic dialout minutes that are pooled at the tenant-level.
For International PSTN Calling plans, each licensed user is allocated 3,000 domestic
dial-out minutes and 600 international dial out minutes that are pooled at the tenantlevel.
For PSTN Conferencing Tolled Dial-in and Domestic Dial-out, there is no excessive use
limit, only limits designed to protect against fraud and abuse of the service and to
protect the performance of the service.
There will be a period of time between GA (12/1/15) and the availability of consumption billing
(H1 CY2016) where customers will be made aware of their overages via reporting but they will
not be charged for their PSTN Calling or Conferencing overages under the excessive use limits.
This will serve as an important opportunity to estimate future billing overage charges.
41.
What if a customer exceeds the PSTN Calling excessive use
threshold?
When a customer exceeds the PSTN Calling excessive use threshold, which is the culmination
of all users allocated minutes that is pooled at the tenant-level, during the period between GA
(12/1/15) and the availability of consumption billing (H1 CY2016), the overage will be reported
to the customer. After the availability of consumption billing, the customer will be charged for
their usage that goes above and beyond the tenant-pooled limits.
42.
What if an individual users usage went above the allocation
limit in a monthly period, will the customer be charged?
Not necessarily overage charges are only applied if the customers overall usage in a monthly
period exceeds the tenant-pooled limits. If an individual user goes beyond their user limit of
3,000 Domestic minutes, for example, but the overall tenant-pooled limit threshold wasnt
breached, then no, the customer will not be charged for any overages.
43.
When will these features be available?
Not all of the PSTN Conferencing and Calling features will be available at GA; others will launch
with the availability of consumption billing in H1 CY2016.
Available with Consumption Billing (H1
CY2016)
Available at GA (12/1/15)
PSTN Conferencing
PSTN Conferencing
Tolled Dial-in Conferencing Available in

45 countries
International Dial-out
Domestic Toll-free
Dial-out Conferencing Domestic calls

only
International Toll-free
PSTN Calling
Domestic Calling
International Calling
44.
What services will incur consumption billing and which will
not?
PSTN Services
Subscription
Consumption Rates Apply
Included*
Included*
-
Per minute
Per minute
Per minute
Tolled Dial-in Conferencing

Dial-out Conferencing - Domestic
Dial-out Conferencing - International
Toll-free Conferencing Domestic
Toll-free Conferencing International
PSTN Calling Inbound calls

PSTN Calling Outbound calls
(Domestic)
Included*
Per minute charge on excess

Included**
use of tenant pooled minutes
Per minute charge on excess
PSTN Calling Outbound calls (Intl)
Included**
use of tenant pooled minutes
*Tolled Dial-in Conferencing and PSTN Calling inbound calls be included in the subscription
though there will be terms of service designed to prohibit fraud and abuse and to protect the
performance of the service.
**PSTN Calling plans will be subject to excessive use limits of 3,000 minutes per user for
Domestic calling and 600 minutes per user of International calling. Minutes will be pooled at
the tenant-level and excess use charges will be incurred and billed by the minute when the
usage limits are exceeded.
45.
What are the rates that customers will be billed based on
consumption?
Initial per-minute pricing will be published one month prior to GA of consumption billing.
Customers and partners will need to reach out to their account executive representative at
that time to ascertain the most current rate plans.
46.
Will the per-minute pricing be published in the Customer
Pricing Sheet?
No. We want the latitude to drive our customers price for PSTN Services down over the term of
our customer contract. Therefore, the CPS will not lock in multi-year per minute pricing.
47.
Where will we sell PSTN Conferencing at launch on 12/1?
On December 1, 2015, PSTN Conferencing will be for purchase by EA Direct customers with
enrollment bill-to addresses located in the following countries and territories:
Belgium, Canada, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, South
Africa, Spain, Sweden, Switzerland, United Kingdom, and United States (continental US, Alaska,
and Hawaii).
For more information, please refer to the International Availability of Microsoft Online Services
page on Office.com.
48.
Where will PSTN Conferencing Tolled Dial-in numbers be able
to be provisioned at launch on 12/1?
PSTN Conferencing Tolled Dial-in numbers will be available in the following countries and
territories on December 1, 2015:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India,
Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland,
Portugal, Romania, Russia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea,
Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, US.
49.
What will be the experience for customers who will not get a
local PSTN conferencing tolled dial-in number, but will be
provisioned with the service?
Users licensed to use the PSTN Conferencing service who do not have a local tolled PSTN dial
in number will be able to invite others to Skype meetings and have a local PSTN dial in number
available to them in their local area if they are located in the same local geography as a dial in
number. If not, these invitees can connect to audio using VoIP from their PC, tablet, or mobile
phone or by dialing a number in a relatively inexpensive international geography. The
organizers who do not have a local dial in number will have the same choice of options--
connecting to audio using VoIP from their PC, tablet, or mobile phone or by dialing a number in
a relatively inexpensive international geography.
50.
How will customers pay for their consumption charges for
PSTN Conferencing and PSTN Calling?
Upon GA of our consumption billing capability, customers will be able to fund an account with
Microsoft from which the relevant consumption-based charges will be deducted. Customers will
have the option of setting the initial funding amount, funding from an EA agreement (if an EA
customer) or other funding instrument if not an EA customer, determining if the funding will be
automatically or manually renewed when the account hits customer defined limits, and
reporting on the use of this account.
Additional details will be published closer to the H1 CY2016 GA date.
51.
Will customers be able to track their usage?
Yes. Usage reporting will be available via the Skype for Business Admin Center.
52.
What will the limitation be that mitigate instances of fraud
and/or abuse of the conferencing and calling services that are
included in plans?
Details on these limitations will be published on November 1, 2015, though these will change
over time and as our technology and ability to identify fraud and abuse and / or identify issues
that impact service performance mature.
53.
Will we ever have calling plans that are billed strictly based on
usage?
Future calling plans are not covered in this document.
54.
Do the EA VL Discounting levels apply to subscription pricing?
Yes, EA VL discounting levels and pricing waterfalls apply to subscription pricing.
55.
Are the prices for PSTN services tax inclusive?
In the United States the prices for PSTN services are tax inclusive. In the other December 15,
2015 launch countries the prices for these services are tax exclusive.
Feature Details
Customer Lockbox
Description: Customer Lockbox ensures that no one at Microsoft can access customer content to
perform a service operation without the customers explicit approval. Customer Lockbox brings the
customer into the approval workflow for such access to customer content. As customers move data to
Office 365, they may be concerned about access to their data in the service by the service provider. In
the rare cases, when a Microsoft employee needs access to customer content to perform a service
operation, Customer Lockbox provides customers with the ability to approve or reject requests for
access.
Resources
Announcing Customer Lockbox for Office 365 Blog Post
56.
Why did Microsoft build Customer Lockbox?
Microsoft employees do not have standing access to any service operation. All access is
obtained through a rigorous access control technology called Lockbox. Lockbox enforces
access control through multiple levels of approval within Microsoft, providing just-in-time
access with limited and time-bound authorization. In addition, all access control activities in
the service are logged and audited. We built Customer Lockbox to bring customers into the
Lockbox approval process and to provide the customer with explicit control over access to their
content, in case a Microsoft employee needs access for an elevated service operation. We
recognize that providing customers with visibility into actions taken on their content and
control over access to their content in Office 365 are necessary to earn customer trust.
57.
What is customer content?
Customer content is the data created by users of Office 365 Services. Examples of customer
content include:
E-mail body or e-mail attachments

SharePoint site contents
Information in the body of a SharePoint file
Skype for Business Presentation File body
IM or Voice Conversations
Customer generated blob or structured storage data (e.g., SQL Containers)
Customer-owned security information (e.g., certificates, encryption keys, passwords)
Inferences, and all subsequent inferences, if customer content remains
For additional details on customer content within Office 365, see the Office 365 Trust Center.
58.
How does Microsoft ensure that a member of its staff does not
access customer content in Office 365 applications?
Microsoft implements extensive preventative measures through access control systems, and
detective measures to identify and address attempts to circumvent the access control
systems. Office 365 operates with the principles of least privilege and just-in-time access.
Therefore, no Microsoft personnel have permission to access customer content on an ongoing
basis. If permission is granted, it is for a limited duration.
Office 365 uses an access control system called Lockbox to process requests for permissions
that grant the ability to perform operational and administrative functions within the service. An
operator must request access to customer content using Lockbox, which then requires a
second person to take action on the request (e.g., approve it) before access is granted. That
second person cannot be the requestor and must be designated to approve access to customer
content. Only if the request is approved does the operator acquire temporary access to
customer content. Once the elevation period expires the access is revoked by Lockbox.
59.
Under what circumstances do Microsoft engineers need access
to my content?
The most common scenario where Microsoft engineers may need to access customer content
is when the customer makes a support request that requires access for troubleshooting. A
foundational principle of Office 365 is that we should be able to operate our service without
Microsoft personnel having access to customer content, and nearly all service operations
performed by Microsoft are fully automated and the human involvement is highly controlled
and abstracted away from customer content. What we aspire to achieve across all of our cloud
services is that we never have access to customer content to support the service until the
customer approves a specific request that allows Microsoft personnel such access. The ability
to offer Customer Lockbox is a reflection of our engineering progress and we aspire to make
Customer Lockbox available across additional cloud services in the future.
60.
Who is notified when there is a request to access my content?
In the initial release of Customer Lockbox, members of the tenants Compliance Center Admins
and Tenant Admins groups are notified. The list of tenant designees who are notified is the
same as the list of approvers of Customer Lockbox requests.
61.
Who can approve or reject these requests in my organization?
Customers control membership of the groups that can approve or reject Customer Lockbox
requests.
62.
How do I opt-in to Customer Lockbox?
In the initial release, the tenant administrator can enable and configure Customer Lockbox
using Remote PowerShell commands.
63.
How are Customer Lockbox requests handled by customers?
In the initial release, we plan to offer customers the option of using either Remote PowerShell
or the Office 365 Admin Center to manage Customer Lockbox requests.
64.
Is Customer Lockbox available to all Office 365 customers?
Our plan is to make Customer Lockbox available to Office 365 enterprise service families, as
described here.
65.
If a customer only licenses some of their users on Customer
Lockbox, will the non-licensed users also receive Customer Lockbox?
Users must be licensed for Customer Lockbox to ensure that they will receive the feature. For
customers who license Customer Lockbox for a subset of users, Microsoft does not commit to
providing Customer Lockbox access control approval requests for the users who are not
licensed. Customers should license any users for whom they want Customer Lockbox.
66.
Can Microsoft modify the list of approvers for my tenant? If
not, how is it prevented from happening?
The Tenant Admin group is an identity within Azure Active Directory that is solely managed by
the customer.
67.
What if I need more information on the content access
requests to approve it?
Each Customer Lockbox request will contain an Office 365 service request number that you
can reference when you contact Microsoft Support Services for additional details.
68.
What happens if I dont respond to a Customer Lockbox
request in a timely manner?
Customer Lockbox requests have a default lifetime of 12 hours, after which they expire and
cannot be acted upon.
69.
When a Customer Lockbox request is approved, how long are
the permissions valid?
The maximum period for permissions granted following a Customer Lockbox approval is
currently 4 hours. The engineer may request a shorter period as well.
70.
How can I get a history of all content access requests?
Log entries for Customer Lockbox will be made available via the Office 365 Compliance Center
Activity Feed and reporting in the Office 365 Admin Center.
71.
How do I correlate the content access requests with the access
logs that I have?
The Compliance Center Activity Feed will contain log activities of Customer Lockbox.
Customers can cross-reference the email approval notifications received by Tenant Admins and
Compliance Center admins with the log data received via the Activity Feed API.
72.
What happens to requests that occur (or remain in the system)
after I have terminated Office 365 services?
Customer Lockbox requests have a validity of twelve (12) hours. Requests that are not acted
on within 12 hours expire and cannot be approved.
73.
What does Microsoft do in case the customer rejects a
Customer Lockbox request?
If a customer rejects a Customer Lockbox request no access to customer content will occur. If a
tenant user was experiencing a service issue that required Microsoft to access customer
content in order to resolve the issue (though such circumstances are rare) then the service
issue might persist, and Microsoft would inform the customer of this outcome.
74.
How do I know that Microsoft will not bypass Customer
Lockbox in order to access my content without my knowledge or
approval?
Upholding privacy through transparency and control are fundamental principles of Microsoft
cloud services. Customer Lockbox is a manifestation of these principles. We will include in our
audit logging features the log data for Customer Lockbox, including logging for actions related
to the configuration of Customer Lockbox. Disabling Customer Lockbox for your tenant will also
be captured in the audit logs.
75.
With Customer Lockbox, will Microsoft be able to guarantee
that it will not have to turn my data over to a government or a third
party?
No. Customer Lockbox was not designed with this in mind, and security features are not
intended to undermine our legal obligations. In the very rare case that we receive a valid legal
demand for customer content belonging to an enterprise, we would have to comply with it.
However, our policies and practices related to third party requests are described in our
contracts. We only disclose customer content to a third party when we are legally required to
do so. Each request is reviewed by experienced Microsoft attorneys, and access to the data is
only requested/approved when a determination has been made that we are legally required
to respond. Even then, we always attempt to redirect the third party to obtain the data from
you. We also periodically publish detailed information about the requests we receive from law
enforcement agencies around the world. Those reports show that only an extremely small
percentage a fraction of one percent of our customers are ever the subject of a government
demand for information, and the numbers are even smaller in the context of our enterprise
services. Our interests are completely aligned on this subject Microsoft has no reason to
comply with a third party request for customer content unless legally required to do so.
76.
With Customer Lockbox, can Microsoft guarantee that its
access for purposes of responding to a law enforcement or other
third party request will always appear in the logging feature, and
that it will be flagged for the administrators attention?
No. Customer Lockbox was designed to provide our customers with greater control over their
data and transparency into who is accessing it to perform a service operation. When it comes
to third party requests for customer content, our policies are very clear. We always attempt to
redirect the third party to you the customer to obtain the information, and we always
provide our customers with prompt notice of such requests, except when legally prohibited
from doing so.
77.
What is the timeline for Customer Lockbox availability in Office
365?
Customer Lockbox is expected to be available for Exchange Online in Q4 of CY 2015, and for
SharePoint Online in Q1 of CY 2016.
Office 365 Equivio Analytics for eDiscovery
Description: Microsoft Office 365 enables in-place, predictive eDiscovery, increasing relevancy while
decreasing cost and risk. Integration of the Equivio Analytics predictive coding and machine learning
platform increases relevance by identifying themes, near duplicates and providing new generation
clustering. This accelerates the eDiscovery process by eliminating the need to move data around so
that you can get to the most relevant data much faster. Moreover, since youll no longer need to ship
massive volumes of data out of the organization as part of an outsourced process, it remains
constantly protected by Microsofts stringent cloud security. All of this saves you time and money
while also reducing your overall risk.
Resources:
Microsoft Ignite Series eDiscovery Redefined: Real Time and In-Place
78.
What are the benefits of Equivio?
A large amount of documents for eDiscovery are duplicates or email threads where only one
item or the changes between documents needs to be reviewed to get the full context. Equivio
can help eliminate this data or give you analytics so the similar documents can be reviewed in
context in eDiscovery review tools. This makes document review faster and more effective.
With predictive coding you train the system what relevant data you are looking for and then
use that to make informed decisions about what to review based on the relevance of the
documents.
With Equivio you will be able to use themes and search to analyze your data and get insights
into how the data is organized.
79.
How does Equivio work with other eDiscovery applications?
Equivio data is exported in a processed format with a load file that has the document metadata
and analytics. You can then load the Office 365 documents and Equivio analytics data into
eDiscovery review applications. Office 365 also provides an open platform where eDiscovery
review tools can directly access data in Office 365 that has been analyzed with Equivio
Analytics.
80.
How can an organization prove in a court of law that the
documents Equivio identifies as duplicate, excluded, or irrelevant, is
unnecessary for eDiscovery? (e.g. if the level of duplication or other
exclusion is challenged, what recourse do organizations have?)
These are common processes in eDiscovery. One common eDiscovery artifact is a decision log,
showing all of the steps that are done in the eDiscovery process to preserve and cull data.
Microsoft eDiscovery provides auditing capabilities to help document the steps made along the
way. Equivio has been used in many cases and has been an accepted product for many years.
The techniques used by Equivio have had court acceptance for a long time. If challenged, data
can be sampled to prove relevant documents were rarely if ever found in the set of data that
was not turned over. There are also many eDiscovery consulting companies out there that
assist customers with the eDiscovery process and help with this.
81.
What is the legal requirement for producing relevant
documents?
This is a question to be discussed with your legal counsel. Microsoft does not provide legal
advice.
82.
What are the primary differences between Office eDiscovery
with Equivio vs. kCura Relativity vs. Recommind Accelerate?
Office eDiscovery with Equivio enables the searching and culling of the data and applies
additional analytics for organizing the data. Relativity and Axcelerate are review tools that
allow large teams of attorneys to look at and make decisions on the individual documents that
have been exported out of O365. Customers will be able to take advantage of all of the
analytics information provided by Equivio within these tools.
83.
Can I use Microsoft eDiscovery to view all items, tag results,
and export based on my tags?
At this time Microsoft eDiscovery does not support document tagging.
84.
I see the concept of Case within Equivio Analytics as well as
inside the eDiscovery within compliance center in Office 365. Are
these same?
At the moment, the Case in compliance center is a different entity when compared to the
Case Equivio analytics. If you want to analyze a case using Equivio Analytics capabilities, you
will need to create a case from within Equivio Analytics.
85.
Will Equivio be available in different languages?
At release the User Interface will only be available in English. However, the system itself is
language agnostic, and supports processing and analysis of documents regardless of
language.
86.
What is the format of the file which is exported from Equivio?
Is it CSV?
The data is exported in a package that contains the extracted text, a metadata load file, email
in HTML format, and attachments or SharePoint data in native format
87.
What fields are included in the export file?
All of the standard metadata fields as well as all of the analytics information. An exact list of all
the fields will be made available at launch time
88.
Are PDF files searchable through the Compliance Center?
If the PDF files are in searchable formats, then yes. It is possible to create PDF files without
searchable text and for those files you can search on their metadata but not the textual
content.
89.
How many files can I export from eDiscovery in the Compliance
Center vs. Equivio?
There are no file limits to the exports.
90.
How many mailboxes can I search via eDiscovery in the
Compliance Center?
eDiscovery Search in the Compliance Center enables you to search unlimited mailboxes within
your tenant at one time.
91.
Do you support keyword searches on Sensitive Type
information, e.g. Credit Card Number?
Yes
Architecture
92.
How does Equivio fit with the existing Exchange Admin Center
and SharePoint eDiscovery Center tools?
Microsoft is continuing to invest in eDiscovery hold, search, and export capabilities in the Office
365 Compliance Center.
Compliance Searches in the Office 365 Compliance Center are used to select data to be
analyzed with Equivio Analytic
93.
Will Equivio be released for on premises Exchange or
SharePoint?
Equivio is an Office 365 service. If you have Office 365 you can move data to Office 365 to
analyze it with Equivio. In 2016 we will make it easier to use Exchange 2016 to send on
premises data to Office 365 so it can be analyzed with Equivio.
94.
I have on-prem or hybrid Exchange, will Equivio work with this?
Data should be in O365 for Equivio Analytics to be able to work with it. For the pure on-prem
scenario, Equivio Analytics service will not work at the moment. You can be in a Hybrid
configuration but Equivio Analytics functionality can be only used for the data that is already
migrated and present in O365.
Security and Compliance

95.
Is Equivio currently in Microsoft data centers?
Yes
Extensibility
96.
Does Equivio work on-prem or with 3rd party data?
Yes, but you will need to first import data into Office 365 using the new import tools to analyze
it with Equivio.
Licensing
97.
Is the support and serviceability story for Equivio Analytics
same as rest of E5 SKU?
Equivio is part of Office 365 E5, so it will be supported like any other functionality you get with
E5 SKU. It is also a service, so we will be updating the service continuously with new features,
bug fixes etc.
98.
How does licensing work?
To analyze a users data with Equivio Analytics, the user must have an E5 license. The user
performing tasks in Equivio does not need a license.
99.
E5?
Is Equivio available as a standalone option or only as part of
Yes, you will be able to purchase Equivio licenses separately from E5
Advanced Threat Protection

Description: Also known as Secure Attachments or Sonar. Protects users against unknown and
sophisticated threats hidden in emails, attachments, and URLs.
Resources
Microsoft Ignite Series Overview recording
Microsoft Ignite Series Deep Dive Session recording
Advanced threat protection for safe attachments and safe links
100.
What is ATP?
ATP stands for Advanced Threat protection. It is a collection of features, including Safe
Attachments and Safe Links, designed to combat zero day malware attacks. This is a
completely new offering from Microsoft for Office 365.
101.
What is Safe Attachments?
Safe Attachments is a new feature that opens suspected unknown attachment in a special
hypervisor environment and detects malicious activity. It is designed to detect malicious
attachments even before anti-virus signatures are available.
102.
What is Safe Links?
Safe Links is a feature that prevents users from going to malicious web sites when they click
on them in email. Safe Links has advanced reporting features that make it easy to determine
who has clicked through a malicious link to support faster remediation.
103.
When will this new capability be available?
June 1st you will be able to order ATP via direct channel. ATP can also be purchased via VL and
CSP starting August 1st 2015. EDU, GCC channels will be made available at a later date.
104.
How can I enroll customers to this private preview?
We are currently not accepting any new preview customers. They can try the product once
available through the direct channel on June 1st.
105.
Will this service be included in any existing Office 365 plans?
No, Exchange Online ATP will not be included in any existing Office 365 plans or suites at
launch. It will need to be purchased separately. Different vendors in the Industry charge a
premium for this service; we offer this at a premium and a separate paid add-on.
106.
How will customers be able to purchase this new service, and
how will it be priced?
Exchange Online ATP will be available for purchase to all commercial customers through the
Direct, CSP, Open, MPSA, and EA channels at an ERP of $2 per user per month. It will also
available to multi-tenant Government customers through the Direct, Open, MPSA, and EA
channels at an ERP of $1.75 per user per month.
107.
What is the rationale behind charging for ATP?
Microsoft always evaluates customer interest, product value, competitor prices, and other
factors when pricing our services. In todays market, Advanced Threat Protection is a premium
service with security vendors, like Proofpoint and FireEye ATP, charging for the product on top
of a customers email costs. Most email providers, like Google Apps for Work, do not offering a
comparable level of security. By providing ATP as an add-on to Office 365, Microsoft will enable
customers to get ATP at a competitive price with seamless integration into Office 365 or their
on-premises Exchange environment.
108.
Is the service available to Office 365 Government Community
Cloud (GCC), Office 365 Education, and Office 365 Nonprofit
customers?
Exchange Online ATP will not be available at launch to Office 365 Government Community
Cloud (GCC), Office 365 Education, and Office 365 Nonprofit customers. It will only be available
initially to Office 365 commercial and multi-tenant Government customers. Segment
availability may expand in the future.
109.
Is the service available to Office 365 Dedicated customers?
EXO-ATP is not supported with EXO Dedicated. Customers can start using the service once
they have migrated to EXO vNext.
110.
Does it protect only internal mailboxes?
Yes, the service protects internal mailboxes (mails flowing into the company). The protection is
not applied to outbound mails.
111.
Can a user be configured only for safe attachments or only for
safe links?
Yes, there are separate policies for Safe Links and Safe Attachments. Each policy can be
applied to a specific set of users . Furthermore, it is possible to have unique policies within Safe
Links and Safe Attachments so each group of users can have custom settings.
112.
What is the email delivery latency with ATP?
If the Safe Attachment policy that applied to a given recipient has an action of Block the email
will not be delivered until the attachments can be detonated by Safe Attachments. Safe
Attachments will launch a unique hypervisor to open the attachment. This can result in a
delivery delay of upto 30 minutes for each mail evaluated by Safe Attachments. On average,
this is about 7-10 Minutes.
113.
Will safe links rewriting in a message break existing DKIM
signatures?
Yes, once a message has its links rewritten, any subsequent DKIM checking will no longer work.
However, EOP validates DKIM signatures before rewriting URLs and stamps the result in cleartext into the Authentication-Results header. For example:
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=contoso.com;

h=Received:Received:Date:From:To:Message-ID:Subject:MIME-Version:
Content-Type; s=s1024; bh=<body hash>; b=<signed content>

Authentication-results: protection.outlook.com; spf=pass
(sender IP is xx.xx.xx.xx) smtp.mailfrom=user@contoso.com
dkim=pass (signature was verified) header.d=contoso.com;
dmarc=fail action=quarantine header.from=contoso.com;
Any subsequent DKIM checks should rely upon this header rather than attempting to verify the
DKIM signature after it has passed through EOP.
114.
How long does it take for ATP policies to be effective?
Once a change is made to an ATP policy, it can take up to 30 minutes for that change to
propagate to every server.
115.
Does safe links web service add any latency to browsing
experience?
In the event that a link points to a non-malicious web site, Safe Links adds very little latency to
loading the target web page. If the link points to a malicious web site, then the user is routed
to a warning page and may click through (if click through is enabled) to continue on to the site.
116.
Does EOP Antimalware work with ATP?
Yes, ATP compliments Antimalware scanning. Only those attachments that successfully pass
Antimalware scanning are impacted by Safe Attachments or Safe Links policies.
117.
What types of files will Safe Attachments detonate?
Safe Attachments will detonate attachments that are common targets for malicious content,
such as Microsoft Office documents, PDFs, executable file types, and Flash files.
118.
Can on-premises users use this capability?
Yes, on-premises customers can use this service. They will have to use Exchange Online
Protection for incoming messages.
119.
Are there any changes with SLA for this service?
No, all SLAs are the same as EOP. No new SLAs have been added.
120.
How is Exchange Online ATP different from Microsoft Advanced
Threat Analytics?
Advanced Threat Analytics (ATA) comes from Aorato, a company Microsoft acquired in
November, 2014. It is a platform that helps Active Directory customers protect their data from
advanced attacks by automatically learning, profile and predicting entity (user, device, etc.)
behavior. Using machine learning, it builds the Organizational Security Graph, a living,
continuously-updated view of all of the people and machines accessing an organizations
Windows Server Active Directory (AD). This enables it to understand what normal behavior is
and then to identify anomalies, so a company can quickly see suspicious behavior and take
appropriate measures to help protect itself.
While ATA is focused on AD, Exchange Online Advanced Threat Protection is focused on emails,
and provides protection against malware, viruses with rich feature set of Safe attachments,
Safe Links and URL tracing, giving your office 365 admins a simple way to block prevent such
attacks.
121.
Will users require Shared Mailboxes to get advanced
functionality for ATP?
Yes - users require Shared Mailboxes to have a license to get the more advanced functionality
for ATP (and other Office 365 component features like Equivio, EOA, or DLP).
Power BI Pro
Description: Business analytics service that enables information workers to visualize and analyze
data with greater speed, efficiency, and understanding through live data dashboards, interactive
reports, and compelling visualizations.
Resources
Power BI Pro Detailed FAQ for internal Microsoft and Partner facing use only.
Microsoft Ignite Series Recordings
Microsoft Power BI Knowledge Base
122.
What is Power BI?
Power BI is a cloud-based business analytics service (software-as-a -service) for non-technical

business users to visualize and analyze data. Power BI securely connects to a broad set of data
sources residing both on-premises and in the cloud.
123.
How does Power BI fit into Microsofts overall data platform
strategy?
Our data platform strategy is to empower customers to maximize the value derived from each
byte of data they store and process. Power BI delivers on that strategy by connecting our
customers data to Microsofts full data platform, enabling them to easily use other Microsoft
data solutions -- including the predictive analytics capabilities of Azure Machine Learning -- to
achieve business value faster.
124.
What market momentum are we seeing for Power BI?
Tens of thousands of people have used Power BI since we first introduced it. Customers such as
Boys & Girls Clubs are already previewing the new Power BI features.
Were anticipating growth in the market. According to IDC, global spending on business
analytics services is projected to rise from $51.6 billion in 2014 to $89.6 billion in 2018. IDC
also predicts that Visual data discovery data visualization is projected to grow 2.5x faster
than the rest of the BI market between 2015 and 2018.
With the new capabilities and new pricing, we think Power BI is the best solution on the market
to enable more customers learn from and act on their data.
125.
What data services does Microsoft offer in the cloud?
Microsoft offers a comprehensive set of data services for customers -- including Azure Machine
Learning, Azure Search, Azure DocumentDB, and other Azure data services -- to managed data
services from our partners. Microsoft is committed to supporting the broadest data platform so
customers get data benefits, in the cloud, on their terms.
In addition, Power BI is an end-to-end cloud based solution for deriving insights on data. It
reduces barriers to deploying a business intelligence environment for sharing and collaborating
on data and analytics from anywhere.
With Microsofts big data and cloud solutions, customers have more options to enable new
scenarios for modern data warehousing, information services and business intelligence to gain
deeper insight from their data and improve the way they deliver services and products to their
customers.
126.
What languages and regions is Power BI available?
At GA Power BI will be available in all countries where Office 365 is supported except Brazil and
China.
Power BI will be available in 43 languages.
Q&A and Data Search features are currently English only and we are working on providing
additional language support over time.
Delve Analytics
Description: Rich interactive dashboards highlighting key trends such as reach, influence and worklife balance across an individual and teams engagement with internal and external teams.
Resources
Delve Analytics FAQ

Office Delve and Office Graph Vision and Roadmap
Break Down Organizational Silos and Gain New Insights with Office Graph and Office Delve
DLP and Encryption

Description: Extending Data Loss Prevention and Data Encryption at rest to SharePoint Online and
Skype for Business Online in addition to Exchange Online. Availability dates for DLP and Encryption in
Skype for Business and SharePoint Online will be communicated at a later date.
Resources
Overview of data loss prevention policies
Meeting Broadcast
Description: Enables hosting meetings to reach thousands of attendees, with unique large meeting
features.
Resources
What is a Skype Meeting Broadcast?
Skype for Business Cloud PBX
Description: Cloud-Based call management to enable making, receiving, and transferring calls across
a wide range of devices.
Skype for Business PSTN Conferencing
Description: Public Switch Telephone Network Conferencing enables meeting attendees to join from
any device via telephone number and organizers to dial-out to pull attendees in.
Resources
What is PSTN calling?

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Office 365 E5 and Skype for Business Licensing

Frequently Asked Questions

Real-time Communications Cloud PBX, PSTN Conferencing, Skype Meeting Broadcast

FAQ | Office 365 E5 and Skype for Business Disclosure

3. Why would a customer select E5 instead of E3; what is the value

4. What is the Partner value prop for E5?

Convert new customers to the cloud with advanced threat protection

FAQ | Office 365 E5 and Skype for Business Disclosure

5. Is there anything new in E1 and E3?

6. When and where will Office 365 E5 be available?

7. When will pricing information for E5 and the component standalone

FAQ | Office 365 E5 and Skype for Business Disclosure

8. Will E5 be available to Government and Government Community

9. Will E5 be available in Education?

is going to happen to E4?

What will the transition options be for E4 customers?

FAQ | Office 365 E5 and Skype for Business Disclosure

E4 will remain on the Price List until June 30th, 2016

Purchase the from E4 Step-up SKU to E5.

How can I upgrade to E5?

FAQ | Office 365 E5 and Skype for Business Disclosure

Will Small Business customers be able to purchase E5?

How does E5 fit into the ECS model?

Do E5 and Cloud PBX come with dual-access rights?

FAQ | Office 365 E5 and Skype for Business Disclosure

What Enterprise Service Offerings are available in support of

Skype for Business Foundations designs and implements an enterprise

How can I find more information on these Microsoft Services?

What is the Upgrade to E5 Promo?

When will the offer be available?

What eligibility requirements must the customer meet?

What is the benefit of this promo?

FAQ | Office 365 E5 and Skype for Business Disclosure

Skype for Business

What is Cloud PBX?

What is PSTN Conferencing?

What is PSTN Calling?

FAQ | Office 365 E5 and Skype for Business Disclosure

Does Microsoft have plans to become a Telco?

Is Microsoft competing with Network Operators?

FAQ | Office 365 E5 and Skype for Business Disclosure

PSTN Conferencing and Calling Service

What are the PSTN Conferencing Features?

Dial out to other users from the meeting

Transfer an in-progress meeting to a PSTN endpoint from within the meeting

At meeting join, dial out to a PSTN endpoint

Dial out calls can be domestic or International

FAQ | Office 365 E5 and Skype for Business Disclosure

When will these features be available?

Tolled Dial-in Conferencing Available in

Dial-out Conferencing Domestic calls

Consumption Rates Apply

Tolled Dial-in Conferencing

FAQ | Office 365 E5 and Skype for Business Disclosure

PSTN Calling Inbound calls

Per minute charge on excess

Where will we sell PSTN Conferencing at launch on 12/1?

FAQ | Office 365 E5 and Skype for Business Disclosure

Will customers be able to track their usage?

Do the EA VL Discounting levels apply to subscription pricing?

Yes, EA VL discounting levels and pricing waterfalls apply to subscription pricing.

Are the prices for PSTN services tax inclusive?

FAQ | Office 365 E5 and Skype for Business Disclosure

Why did Microsoft build Customer Lockbox?