How To Fix A Windows (Vista, 7 or 10) Corrupt User Profile - The User Profile Service Failed The Logon - Expert Reviews

6/26/2016
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How to fix a Windows (Vista, 7 or 10) corrupt user

profile: The User Profile Service failed the logon
David Ludlow @daveludlow 1 Apr 2016
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If you're getting a "The User Profile Service failed the logon" message in Windows
7 or Vista, don't panic - we show you how to fix it
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A corrupt user profile is one of the most annoying faults you can get. Although your data remains
safe on your hard disk, it prevents you from logging on to get access to it. If you're getting a "The
User Profile Service failed the logon" message in Windows Vista, 7 or now even in Windows 10, then
don't panic, as the error is fairly easy to fix. We'll show you how in this article.
As always, when trying to repair your computer there's a chance that you could cause further
problems, so regular backups are a must. As you can't get into your computer, it may be prudent to
take its hard disk out and save the files to another computer or laptop. USB disk caddies can be a
life saver in this situation, letting you plug your hard disk with the damaged user profile in it, into
another computer via USB.
http://www.expertreviews.co.uk/software/8070/howtofixawindowsvista7or10corruptuserprofiletheuserprofileservice
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RESTART YOUR COMPUTER

This might sound obvious, but try restarting the system as a first port of call. Windows can
occasionally run into problems reading your user profile if you happen to have an antivirus scan
running at the time. Reset your computer and attempt to log in again and you might be able to
successfully get in this time. Otherwise, continue below.
JUMP TO:Windows 10 fix

SYSTEM RESTORE
There's a chance that you can fix your computer by using System Restore. To do this, restart your
computer and hit F8 to bring up the Windows 7 or Vista boot menu. Choose Safe Mode and boot into
Windows. When you're at the desktop get up a Command Prompt and type in rstrui to load System
Restore. Click Next and then choose the restore point by date: pick a date where you know that you
computer worked properly. Click Next and Finish to restore your computer. That may fix the issue,
but if not, you'll need to follow our advice below. First,you should make a backup of your
computer's Registry using Safe Mode first, which we'll show you how to do.
BACKUP THE REGISTRY

Your first job is to backup the Registry, protecting your computer should the steps fail below.
Fortunately, this is an easy job and you don't need to be able to boot into the full OS to do it. Restart
your computer and tap F8 aer the BIOS POST screen to bring up the boot menu. Select Safe mode
from the list.
Let your computer boot up. You may need to enter your username and password to log in to the
Safe Mode Desktop. Normally, you'd be able to backup the Registry by creating a System Restore
point, but you can't do this in Safe Mode. Instead click on Start, type Regedit and hit Enter. In the
Registry Editor hit File, Export, browse to where you want to save backup, enter a name and click
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Save.
If your computer has a second Administrator account that you can access, you can backup the
Registry simply by booting into Windows and creating a new System Restore Point. Click Start,
right-click Computer and select Properties. Click System Protection in the le-hand pane, then click
the System protection tab and then click Create. Your computer will take a backup of key files and
the Registry.
Restoring the Registry

If you do have a further problem with your computer aer making Registry changes, you'll need to
restore everything to its previous settings. Doing this is pretty easy once you've followed our steps
above. Restart your computer and tap F8 aer the BIOS POST test messages to bring up the boot
menu. Select Safe Mode to boot into the special mode used for recovery. If prompted, select your
username and enter your password to log onto your computer.
If you created a backup by saving the Registry, browse to the .reg file you created above to find the
Registry backup for your computer. Just double-click this file and click OK on the warning dialog box
to integrate your old settings into the Registry. When you reboot your computer next you Registry
will be back its old settings.
If you created a backup by creating a new System Restore Point, run System Restore from the Start
Menu. Select the System Restore point you created, using the date and time to select the correct
one and restore your computer. Aer a reboot, you'll have the Registry back in its initial state before
you made any changes.
At this point you'll still have the original corrupted user profile problems, but you can now try
following the instructions again (or attempting a dierent method) in order to recover your
computer. You can restore your computer from the Registry backup as many times as you like, so
don't worry about further attempts to fix your computer.
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Be careful of your backup, though, as you can run the file aer you've fixed your computer. If you
accept the Registry changes that it will make, you'll just break your computer and corrupt your user
profile, forcing to fix it again.
FIX A CORRUPTED USER PROFILE METHOD 1 - CREATE A NEW ACCOUNT

Creating a new account means that you don't have to edit the Registry and can avoid more
potential damage. It's not such a clean fix, though, so if you're more confident about using
Windows, read Method 2 below.
STEP 1 - ENABLE HIDDEN ADMINISTRATOR ACCOUNT

The easiest and safest way to fix the problem is to create a brand new account and copy over your
old files and settings. However, you can only do this if you've got another user account on the
computer with Administrator settings. If you have, just boot your computer as normal and skip to
Step 2. If you haven't got another account, you need to enable the hidden Administrator account.
Boot into safe mode, as above. Click Start, type 'cmd', then right-click Command Prompt and select
Run as Administrator. In the command prompt type:
Net user administrator /active:yes
Hit Enter and you should see a message that says, "The command completed successfully".
STEP 2 - LOG IN
Start your computer as normal, but when you get to the login screen, don't log in with your normal
user account. Instead, select either the hidden Administrator account, as enabled in Step 1, or
another account on your computer that has admin access.
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STEP 3 - CREATE NEW ACCOUNT

Open Control Panel from the Start Menu and select User Account and Family Safety, then click User
Accounts. Click Manage another account, then click Create another account. Enter a name for your
new user (it must be dierent to the old one, although you can rename later). Make your new
account an Administrator, and click Create Account.
STEP 4 - COPY OLD DATA

You now need to copy all of your old data to your new account. First, click Start and choose Switch
account. On the Login screen, click your new account to log in to it for the first time (if you don't do
this, the user folder won't be created). When you're at the Desktop, log o and log into the
Administrator account you used in Step 2.
Use Windows Explorer to go to your old user's folder, which is most likely c:Users
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. Press Alt, click Tools and select Folder Options. Click View and make sure you've selected 'Show
hidden files, folders, and drives'. Deselect 'Hide protected operating system files (Recommended)'.
Click OK.
Select all files in this folder, except the ones that start Ntuser.dat, Ntuser.dat.log, Ntuser.ini. Press
Control-C or select Copy from the Edit menu (if you don't see the menu press Alt first).
Browse to your new user's folder (most likely c:Users). Press Control-V or select Paste, or select
Paste from the Edit menu (press Alt if you don't see this menu).
Log o and then back on as your new user. All of your files and application settings should have
come across, although some email applications may have to have messages re-downloaded or their
data exported separately (see the manufacturer's help). When you're sure that you've got
everything, you can delete your old user and their files, and rename your new user account. Don't
forget to go back into Safe mode and disable the Administrator account, using the following
command:
Net user administrator /active:no
METHOD 2 - EDIT THE REGISTRY

This method has the potential to cause more harm, so it's best followed only by more advanced
users. Remember to backup your Registry following the instructions at the start of this article.
STEP 1 LAUNCH REGEDIT

Restart your computer and boot into Safe Mode, following the instructions at the start of the article.
Click on the Start menu, type Regedit and hit Enter to start the Registry Editor.
Using the le-hand panel, browse to HKEY_LOCAL_MACHINE/SOFTWARE/Microso/Windows
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NT/CurrentVersion/ProfileList. You'll see some folders with the name starting S-1-5 followed by a
long number. Click on each one in turn, then in the Main Window look at the ProfileImagePath and
make sure it's the account with the problem. This is the name of the user folder and contains the
name of the username it relates to.
If you have two folders for your username, and one ends in .bak, you need to do this: right-click the
folder that doesn't have .bak in it, select rename and add '.ba' to the end of the name. Rename the
folder with .bak in it, deleting the .bak part of the name. If you have one folder with a .bak at the
end, rename to remove the .bak part.
STEP 2 - CHANGE REFCOUNT

Select the folder with the .bak in the name, then in the main Window double-click RefCount. Change
the Value data to 0, then click OK. Close the Registry Editor and Restart your computer, and you can
now login to your existing account. If you have further problems, you can restore your original
Registry settings following the instructions at the start of this article, then follow Method 1 to repair
your corrupted user profile.
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WINDOWS 10 FIX
If you've encountered the 'User Profile Service failed the logon' error in Windows 10, there's a
slightly dierent fix but it requires you to have access to another Windows 10 system. All you need to
do is copy the'C:\Users\Default'folder from a second, non-problematic PC over to your problem
PC and pasting it in the same location. Rename the existing folder on your problem PC to something
else, just in case you ever need to revert back for any reason. To access the 'Default' folder on your
second PC you'll need to turn on hidden files by clicking 'View' in the folder toolbar and selecting
'Hidden items'.
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Jointhediscussion
BlackPhi 2yearsago
I'mnotsureaboutVista,butinWindows7youneedavalidaccounttobeabletologontoSafe
mode,soStep1abovefails(forbothmethods).
Ifthedamagedaccountistheonlyadministratoraccountavailablethenyou'restuckwithsystem
repairalthoughthatdoesgiveyouasystemrestoreoptionwhichisoftentheeasiestwayto
overcomethisproblem(preferablyfollowedbyfixingRefcount,asdescribedabove).
15
Reply Share
TonyYang>BlackPhi 2monthsago
Step1worksinWindowsVista,justconfirmed.
Reply Share
Kirsty 2yearsago
PleasehelpIfollowedtheabove(method1)andmanagedtogetbackintomylaptopandcreate
anewuserbutmyolduserdoesnotappearanywhereinthec:usersplacewhereitsaysitshould
bethereforeIcannotfindmyolddatatocopyovertothenewuser.Anyideas?
Thanks
11
Reply Share
AndyMiles 2yearsago
Ihadthisproblemandjustsignedonusingthe"administrator"account,andthenusedthemost
appropriaterestorepoint,beingcreatedonthelatestdatebeforetheproblemoccurred.Everything
wasfineafterthat.TheproblemseemedtostemfromwhenIinstalleda64bitprogrammethat
wouldnotwork,removed,itandinstalledthe32bitversioninstead.IrestoredbacktobeforeIhad
installedanything,andthenreinstalledthe32bitversion.
2
Reply Share
Onlyanovice 3monthsago
Thankyouverymuchforthehelpgivenonthispage,Ihavejustmanagedtosalvagealoadof
invoiceswhichwouldhavecostmequiteafewquidifIcouldnotprovewhenIdidcertainworks.
1
Reply Share
MarryamKamran 9monthsago
9/19
6/26/2016
MarryamKamran 9monthsago
Method1:Afterdoingstep1,irestartmylaptop.Butafterthatstillonly1accountappearsthe
administrativeaccount.wheredoifindit?Pleasehelp!!
1
Reply Share
jocan ayearago
AllwentwelluntilStep4whenIwenttologonthenewlycreateduseraccountandthenthenew
accountgavethesamefailedlogonmessagethatmyolduseraccountgave,eventhoughIhad
neverloggedonbefore.IamabletologonusingtheAdministratoraccountthatIcreated,butnot
usinganyotheruseraccountIcreate.Anysuggestionsanyone?Thanks
1
Reply Share
TheFederalFarmer ayearago
andifyoudon'thaveafolderwith.bakattheend?Thenwhat??
1
Reply Share
johnd ayearago
HadthesameproblemthismorningwhenIattemptedtologon.Followedthefirstmethodandit
workedatreat.Afteriloggedbackin,Iimmediatelycreatedanotherbackupasaprecaution.very
manythanksforyouclearinstructions.
1
Reply Share
WilliamG ayearago
Amazinglyhelpful.Thankyou.WhenIwasinsafemodeIusedyourscreenshottotypeinthe
commandwords.SomeonehasalsosuggestedusingsystemRESTOREwhichididandnowI
haveaworking,accessiblelaptop.Peoplelikeyouwhowriteupallthesedetailsforusfolktouse
andaccessforallsortsofproblemsare,inmyoppinniononeofthemostvaluableandprobably
undervaluedaspectsoftheinternet.Thanksagain.Ihavebookmarkedyourpage.Iknowwhereto
comenexttimesomeonecallsformyinexperthelp.
1
Reply Share
BT 2yearsago
Thankyousomuch!Method1workedperfectly.Whatarelief,
GratefulofCambridgeshirex
1
Reply Share
Paul 2yearsago
BrillantfixedtheissueandmucheasiertofollowthantheMicrosoftofficialversionthanks!
1
Reply Share
jon 2yearsago
asystemrestoredoesthetrick
1
Reply Share
StefanUytterhoeven 2yearsago
Ihadtoperformasystemrestore(founditoninternetsomewhere),forafewpeople...Then,it
workedagain.
But,therefcountisnewtome.Whyisitneeded?ThepeopleIdidthesystemrestorefor,haveno
problemssofar(Ididitafewmonthsago..)
1
Reply Share
10/19
6/26/2016
guest>StefanUytterhoeven 2yearsago
Ihavethesameuserprofileservicefailedatthelogon,userprofilecannotbeloaded
messageatlogon.
theregistryeditmethodfailed.thesafemodewillnotallowtheadministrator.
tryingdoarestorewiththeoriginalwindowssystemcdfailed,itwillnotloadanyrestore
point,tryingtorepairthesystemfailed.
Reply Share
Milan 14daysago
Brilliant!Manythanksabletoresolvetheissueveryquickly
Reply Share
Dai10zin 15daysago
Probablyworthreiteratingthatbackinguptheregistryiskey.
Ididn'tandtheregeditmethoddidn'twork(orIdidsomethingwrong)anditmessedeverythingup.
GoingbackintoSafeModewiththeadminaccountandundoingthechangestotheregedit
seemedtoputitbackinit'soriginalstate,thankfully.
Reply Share
ShaggyMarrs 18daysago
Theregistryfixdidit!Thankyousomuch!
Reply Share
Kibet amonthago
Hithanks!Ihavejustusedsteponeforafriend.NoweveryonethinksI'manITexpert:).
Reply Share
SireGorian amonthago
HiI'mcurrentlyhavingthesameissuewithWindows7.Ideletedanold&createdanewaccount
formybrotherthatrecentlymovedbackin.Heswitchedtohisaccount,thenwhenhewenttolog
of&switchusers,theotherusersprofiles,werenotlisted.Therewasonly2options,HisNew
account&ablankpicthatsaid"otherUsers".WhenIclickedonitallIcoulddowasenteraname
&password,whichIdid,myadminaccount.Ireceivederrormessagesayingusernameor
passwordnotvalid.IcheckedunderControlpanel/Users/ManageotherAccounts&allother
accountsincludingmyAdminaccountwaslisted,butIcan'taccess,switchtothemoranything.
NowUnderComputer/Network/ComputerName/Users/OwnerInoticedanewfilenamed
ntuser.datcreatedaroundthetimewecreatedhisnewaccount.Ialsotrieddoingasystemrestore
toafewdaysagopriortoaMajorWindowsUpdate,butwhenitreboots,errormessagetellsmeit
didnotwork,registrycouldnotbechanged.Mycomputerwasworkingperfectlyfinepriorto
addinghisaccount.
AlsoItriedstep1,whichdidn'twork&I,camebacktoreadstep2buteverythingisnowallgreyed
out&Icannolongerreadit.PleaseHelp
Reply Share
MLGM90 amonthago
Itasksmeforthesystempassword??
Reply Share
JaysonBoac 2monthsago
11/19
6/26/2016
JaysonBoac 2monthsago
Wow!Thanks,man!Ihadjustfixedmylaptopwithyourguidance.Keepitup!
Reply Share
Alex 2monthsago
Thankyousomuch,thisresolvedmyissue:)
Reply Share
Aria 3monthsago
SoIfollowedthisthingonYouTubethatsaidtapf8untilthisblackandwhitemenucameupbut
insteadmyonecameupwiththisblueandblackmenuwithwhiteandyellowtextthathasthe
optionsto
1stFLOPPYDRIVE
CDROM:PSTSSTcorpCWD/DVDSHM5
SATA:SMST3120026AS
SATA:3SST3320820AS
SothoseareoptionsandIreallywanttoknowwhatI'mdoingwrongsocananyonehelp?
Alsoatthebottomofthescreenitsayspressentertovootdevice.
Reply Share
RemoveWhiteBackground 3monthsago
Iseemthateveryonelearntmoreformthetutorialsaboutwindowsvistaor7.Thanksforsharing
needfulpost.
Reply Share
MdRaselMridhaPhotoeditor 3monthsago
ihavefollowedyourallstepsanditsreallyworkingwell.thanksforsharingthiskindofimportant
things.
Reply Share
CarrieAllison 3monthsago
IhaveVISTA.Evenafterseveralrestartmyscreenonlyshowsoneprofileoptionandnostart
button.theonlyoptionsaretheredrestartbuttoninthebottomrightortheeaseofaccessoptions
tothebottomleft.literallynothingelse.Myscreendoesn'tchangewithanyctrl/alt/deleteorcrtl/esc
orF8.Justsitsthere.Thoughts?
Reply Share
selvan 3monthsago
HiIusedMethod2Excellenttroubleshootingsupport,Thanksamill,savedmehoursofwork,
Reply Share
PhredE 4monthsago
Atonepointyousay'Selectallfilesinthisfolder,excepttheonesthatstartNtuser.dat,
Ntuser.dat.log,Ntuser.ini.....'
Itwouldbehardtomakethemeaningoffthislessclear:therearenofolderslikethose.Icompared
whatyousaidwithyoursmall,blurredgraphic,andthatimpliesthecompleteopposite.Inthe
graphic,you'veselectedalltheFOLDERSinthe[username]folder,inpreparationforcopying.
Yousaytoselectallfilesexceptthosebeginningwith...butdoesthatmeanonlythree.dat.ini
and.logfiles,orareyouincludingthosefileswithmanycharactersafterthosesuffixes?Areyou
12/19
6/26/2016
and.logfiles,orareyouincludingthosefileswithmanycharactersafterthosesuffixes?Areyou
meaninganyfilesatall?Thisiswhollyunclear.
BacktoclassonwritingclearEnglish,David.Andstayawayfromprogramming.Please.
PSTheFederalFarmerrepliestoyour'If...then'instructionwithElse?whenhefoundhehadno
.bakfolder.Noresponse.Doyoueverreturntoexpertreviews?
Reply Share
clippingpathKing 4monthsago
Yourinstructionissoclearihavefollowedallyourstepsandlasttimeihavepassedtofixmy
users.
Reply Share
leo 4monthsago
thanksveryhelpful....
Reply Share
CharleneMcneil 6monthsago
Welldoneallthatnowmylaptopisnotresponding?Helpplease
Reply Share
Daryll7 6monthsago
Windows7.Usedmethod1,greatinstructionsveryeasytofollow.Manythanksworkedbrilliantly.
Reply Share
Lace 7monthsago
OMGthankyousomuch...itreallyworked..iusedmethod2..
Reply Share
Robbie 9monthsago
Thankyousomuch!Mylaptopworkeduponasystemrestore.Iwasworriedbutthatoptionsaved
mylaptop.
Reply Share
OB 10monthsago
FreakingSaviour!TotallyfixedmyproblemonWindows7
withthenewaccountmakingmethod.
Awesomeguide,helpedsomuchmorethananythingelseIcouldfind
Reply Share
JosephMyalla 10monthsago
Thiswassouseful,usedStep1toEnableHiddenAdminAccounttologinagetthedocuments
fromacorruptedprofile,thankyousomuch
Reply Share
Rob ayearago
You'reastar,thankyou.Simplesystemrestoreworkedformecan'tbelievehowirritatedand
workedupoverthisIgot.
Thanksagainforyourhelp,muchappreciated.
Rob
13/19
6/26/2016
Reply Share
Len ayearago
ThanksStep1workedperfectlyafteraveryfrustratingeveninggrapplingwiththeadvicefromthe
Microsoftwebsite
Reply Share
MarleymanUK ayearago
STEP1ENABLEHIDDENADMINISTRATORACCOUNTWorkedforme,managedtogetme
backonlaptophaven'tcopiedthefilesoveryetthough
Thanksyou'reasaviour
Reply Share
Julie ayearago
wowthanks,Greathelp.usedMethodonewithnootheruserandthestepswereclearpictures
great.onceagainthanks
Reply Share
CharlieNelson ayearago
UsedMethod2"regedit"solvedtheissuenicelythanks!
Reply Share
Natalie ayearago
Fixeditwithregedit.Thankssomuch:)
Reply Share
TamuninaySantos ayearago
WhatIdidislaunchRegEdit,thenHKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows
NT/CurrentVersion/ProfileList.Ijustdeletedthefolderwiththe.bakandmyfilesareallwell.
EverytimeIencounter"Theuserprofileservicefailedthelogon.Userprofilecannotbeloaded",I
justdeletethefolderwiththe.bak.
Reply Share
Mark ayearago
IwasabletotaketheDefaultprofilefromaworkingPCandcopyittothenonworkingPC.This
fixedmyissues.BesuretodeletetheoldDefaultprofilebeforecopyinginthenewone.
Reply Share
CarlosEspinosa ayearago
ThanksalotDavid!Method2workedforme.Yourguideistheonlyrealsolutionoutthere.Keep
thegoodwork!
Reply Share
Jess ayearago
Thankyousomuch,firstmethodfixedit.Isavedmyfilesinsafemodefirstandthenjustmadea
newuseradminaccountusingyourfirstmethod,thendeletedtheoldaccountsincemyfileshad
alreadybeenrescued:)
Thankyousomuchforthehelp.
14/19
6/26/2016
Reply Share
Zvarcolacu ayearago
Itdidnotworkcreatinganewaccount,soIeditedtheregistry.Itworkedperfectly!THANKYOU!
Reply Share
Taimoor ayearago
thanksalot...:)Manmyproblemissolved
Reply Share
HELPME ayearago
whydontihaveregedit
Reply Share
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You are here: Home Software

How to fix a Windows (Vista, 7 or 10) corrupt user

RESTART YOUR COMPUTER

JUMP TO:Windows 10 fix

BACKUP THE REGISTRY

Restoring the Registry

FIX A CORRUPTED USER PROFILE METHOD 1 - CREATE A NEW ACCOUNT

STEP 1 - ENABLE HIDDEN ADMINISTRATOR ACCOUNT

STEP 3 - CREATE NEW ACCOUNT

STEP 4 - COPY OLD DATA

METHOD 2 - EDIT THE REGISTRY

STEP 1 LAUNCH REGEDIT

STEP 2 - CHANGE REFCOUNT

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