HCL Business Process Services powering a 21st Century Enterprise

The 21st Century Enterprise is ever evolving, and expects services that are truly
service-oriented, experience-centric and delivered in a truly agile manner, and
ultimately deliver the right outcomes through our Business Process Services
(BPS). Traditional business models severely restrict an enterprises ability to
adapt quickly. In order for organizations to better manage these uncertainties,
deliver sustainable performance, and finally succeed and thrive, strategic
changes are imperative.

HCL Business Process Services understands these priorities, and is helping

organizations move from operational excellence and SLAs to real-time decision
making. We help organizations to not only manage risks and business outcomes
more effectively, but also deliver a consistent and best-in-class end-user
experience. We have been a trusted partner to the industrys leading
organizations, driving underlying process transformationbe it in Energy and
Utilities, Media, Publishing and Ecommerce, Healthcare, Banking, Insurance,
Retail or CPG, Telecom, Manufacturing, Transportation and Logistics.

We bring vast experience in process design, simplification and harmonization,

digitization and automation, and agile transition and transformation. Our BPS
services deploy highly industrialized operating models, thereby enabling our
clients to truly become 21st Century Enterprises.

HCL Business Process Services Differentiators

HCL is one of the eight 21st century companies to have generated a net profit of
$1 billion, revenues of $5 billion, and a market capitalization of $15 billion. With
operations spanning 32 countries, involving 105,000 dedicated professionals,
HCL is a one-of-its-kind market leader in Business Process Services.

The HCL BPS edge is a result of the following differentiating factors

Innovation Flexibility

Our unique combination of deep domain expertise in BPS, technological knowhow, and process excellence have allowed us to constantly innovate and reinvent
smarter ways to deliver BPS services. Our collaborative and consultative
engagement approach allows us to be flexible, while delivering high impact
changes. HCL BPS has demonstrated the ability to create and execute highly
customized BPS constructsranging from Joint Venture (JV), Build-OperateTransfer (BOT), Assist-Captive, Hybrid, pure-play third-party outsourcing and cosourcing models. Our services capability has ensured regulatory compliance in
various markets, while at the same time allowing clients an appropriate level of
control and visibility across their outsourced operations.

Integrated Model