Khawaja Muhammad Anas Hasan

CRM CONSULTANT
PMO
E-mail: anashasan1@gmail.com, Cell: 00966 553663092
Certification ID: S0011559414

OBJECTIVE
SAP functional and technical consultant for customer relationship management & solution
manager. More than 8 years experience in implementing and developing complex, large-scale
Enterprise solutions and business transformation initiatives. Business development and client
handling with issue resolving techniques. Successful track record in diversified industries,
leading programs from strategy, business case through solution blueprint and delivery.
Business associate focused on maximizing efficient interaction between people and systems.
Always ready in making difference with exclusive ideas that has not even practiced and SAP
took my ideas for issue resolution.

ACHIEVEMENTS

SAP PCoE (Partner Center of Excellence) successful Audit achievement plus

Certification from SAP in a row for 2014 and 2015.
Provided 3 Solutions to SAP CRM and SOLMAN module namely (SLA, AUTO CLOSURE
and SLA ESCALATIONS)
SAP TFIN52_64 Certified.
SAP Social Service management for Public Sector training.
SAP Technical Monitoring advanced level course.
Advanced level technical Monitoring with 3rd party Integration tools.

PROFESSIONAL SUMMARY

Extensive experience as SAP cross-functional technical consultant in the areas of CRM,

FI, CO, SOLMAN (ITIL) BPC implementations and integration with SD, MM, PP, PLM and
HCM modules.
Business process re-engineering t in SAPCRM FICO, SOLMAN & PS with best practices,
documentation of configuration and technical specifications implemented using Solution
Manager.
Currently Leading SAP SOLMAN and FICO modules with complete ITIL process
implementation for KSA gigantic implementation in history with estimated serving more
than 9 million users.
CRM
Conducted Blueprint Workshops and performed Fit-Gap Analysis to map business
requirements with SAP CRM 7.0 best practices for Account Management, Organization
Management, Transaction Types, Partner Determination Procedures, Status Management,
Activity Management, Text Management, Date Profile, Action Profile, Pricing, Product
Categories, and Products.
Configuration of Sales Order Management, Leads and Opportunity Management,
Contracts Management, Quotation Management, Pipeline Performance Management, etc.
Responsible for setting up questionnaires in facilitating the automatic qualification of
Leads.
Responsible for setting up Activity Management settings and assisted in the integration
of Lotus Notes via Groupware.
Configured different Billing Plans for CRM Quotations. Designed custom Action to
automatically create a Quote Output as an Attachment on the WebUI.
Configured the Middleware settings in CRM and ECC, Administration Console, Data Loads,
Middleware Enhancements using BADIs and User Exits.
Configured the Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers,
Technical Profile, etc. Comprehensively involved in designing custom enhancements
using various CRM BADIs and CRM WEBUI.
Worked with the training and testing teams to ensure the project teams produce quality
deliverables.

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

Responsible for training business users and post go-live support activities.

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

SOLMAN
ITIL process mapping of SolMan with SAP and Non SAP tools successfully.
Implementation experience in version 7.0, 7.1 (SP 14) Solution Documentation, CRM,
ITSM, ALM inclusive of CHARM (Change and Release), Test Management, Service Catalog,
solution monitoring with root cause analysis and technical monitoring for complete
landscape. As part of SAP Basis shared services organization, lead the design and
oversee development of cross-functional, multi-platform SAP systems. Recently got the
latest training for Monitoring and Alerting Infrastructure across the landscape.
Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles,
Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action
Profile, Navigation Bar profile, views, work centers, direct links, and outlook integration.
Wrote unit and integration test scripts in HPQC.
Involved in supporting business users during User Acceptance Test (UAT).
Dashboards for application availability and performance and system connectivity.
Transport management system with CTS plus.
Integration with Manage Engine and ITIM.
Access management and security management protocols and validation and reporting.
SAP Project Management System (Management, Costing, Estimation, Testing, Roadmap,
analysis on different factors and many sub-domain used in SAP BASIS).
Data Volume management with impact analysis.
Business Process Change Analyzer tool implementation and its purposeful use to align
the business processes.
Validate requirements of cliental teams and develop them with ITIL best practices.
Knowledge database and training and learning modules usage for standard processes.

PROJECTS EXPERIENCE SUMMARY

HRDF
Lead SAP SOLMAN Consultant
Operations

AEC

Sep 2014 Present

Implementation and

Sep 2014

Feb 2015

Lead SAP SOLMAN Consultant (VAR Certification)

Implementation

AEC (Advanced Electronic Company)

Sept 2014
(Lead SAP CRM/SOLMAN Consultant)
Present
Saudi Arabian National Organization which deals in most sophisticated equipments,
machinery, national security functions with consultancy provided on national and
International levels. I was assigned a task to get VAR certification as no one in Saudi Arabia
has that before. Started with a limited time and but with management support, got certified
after the successful audit from SAP.
Taking care of overall implementation of CRM module, includes account management,
organization management, transaction configurations, activity management, partner
determination, action processing, CRM pricing, billing middleware and much more. In
solution manager; incident management, problem management, knowledge management
with change and release management. Other ITIL processes are also configured for HRDF,
while using FICA (Financial Contract Accounting) catering the needs of customer accounting
for HRDF. This project is really special as this has integration with existing application to
transfer and update the data between SAP and NON SAP Applications. Business process
change analyzer (BPCA), availability and technical monitoring for landscape management.
Proficient knowledge of the various capabilities within Solution Manager 7.1 SP 12; ITSM,
Application Life Cycle Management and IT Portfolio and Project Management; specifically

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

knowledge with Data Conversion, Interface Design, integration with analytics / reporting
setup, systems monitoring and other Solution Manager 7.1 capabilities.

KE Unbundling and CRM reengineering

May 2013

Dec 2013

Lead SAP CRM CONSULTANT

Implementation

KE

Apr

(Energy Production and Distribution Industry - ISU)

2014
Lead SAP CRM

Aug 2014

KE is one the biggest energy producing companies in Pakistan. Its main business is of
Generation, Transmission and distribution to over 20 million users. It has one state of the art
SAP IT department that has made tremendous achievements and made it successful to
satisfy users. All of the production and distribution are catered through SAP system from
billing to financial reporting.

MIDAS SAFETY GROUP (PK, SL, BD & CA Regions)

Feb

2013 Aug 2014

SAP CRM Consultant

Industrial Hands Protection - MIDAS SAFETY GROUP

operations
May 2013

Dec 2013

SAP CRM Consultant

Implementation
MIDAS SAFETY GROUP (PK, SL, BD & CA Regions)

Feb

2013 Aug 2014

SAP CRM Consultant

operations

MIDAS Group

(Manufacturing Industry Health Care & Safety)

Feb
2013
SAP CRM CONSULTANT
Mar 2014
Responsibilities include managing the group companies in Pakistan, Srilanka, Bangladesh
and Canada region with key obligational modules of CRM and SOLMAN. New requirements
according to business needs are fulfilled. Reporting tool SAP Query technical fragment
comes under my liability to cater the required business reportages. Areas for responsibility
are diversified and after the final testing and approval, new application components are
injected in production.

After joining Midas Group namely IHPL implementation and support in Bangladesh whereas
providing support to Shahbaz Garments Limited, Prime Safety Limited and Beltexco in
Pakistan are the group companies for which I done projects and operational support.
Industrial Clothing, Work Wear Lanka and Polydex support for Srilanka also comes under my
responsibility. Midas Canada support also comes in my accountabilities. All these
implementations & operational support are inclusive of CRM & Solman modules.

BINA Group (Precast - Readymix Holding)

Feb 2012

Feb 2013

SAP CRM & Solman Consultant

Implementation
UTEC Saudi Arabia

July 2011

Jan 2012

SAP CRM & Solman Consultant

Engineering

Re-

BINA Group (Manufacturing Industry - Construction)

SAP CRM CONSULTANT

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

This group consists of Bina Precast, Bina Ready mix and Bina-Holding. Cost related reporting
for products, customers were included in deliverables. Consolidated reporting on group level
CFO was created and management reports related to Product break even analysis were
provided. Training and support issues resolution also part of my responsibilities.

Hemaya Qatar
SAP CRM & SOLMAN Consultant

Hemaya

(Security Industry)

Mar 2011 Jan 2012

Implementation
Mar 2011

SAP CRM/SOLMAN CONSULTANT

Jan 2012
My domain related to CRM and Solution Manager Implementation. Customer relationship
management was implemented for product and services as Hemaya has security equipment
and services sale point. Marketing activity was also carried completely through CRM module.
This project was inclusive of Project management for the complete resources and cost
cutting.

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

FUNCTIONAL / TECHNICAL SKILLS

ERP: SAP CRM & Solman (Project Management Tool)

PACKAGES: MS Project, MSVisio and MS-Office

INDUSTRY EXPERIENCE

Business Consultancy, Security, Energy production and distribution, Construction,

Textile

ACHIEVEMENTS

By the Grace of Almighty Allah, self-reliance in SAP CRM & Solution Manager and
Basis module knowledge gathering and implementation.
SAP Fiscal Year Conversion Project Manager.
Managing the overall MIDAS SAFETY group modules inclusive of CRM & Solution
Manager (Solman).
VAR certification for Solman for AEC for 2014 & 15.

EXPERIENCE
SuperNova Solutions

(Business Consultancy)
Oct
2008
Senior ERP Consultant
Jan
2013
As a Senior ERP consultant, specialized in ERManager 10c/SAP CRM and Solution Manager
Implementation. I successfully completed and accomplished the projects for Hemaya, UTEC
and Bina (Group of Companies).
SAP
Involved supervision the project from beginning to end as a project manager of ERP
implementation.
Involved as a team member in complete cycle of implementation, as a CRM & Solman
consultant.
Prepared business process list for final configuration.
o Implementation covering for CRM as;
o Lead the project team to support the CRM implementation
o Interacted with the client to gather the new requirement and enhancements in
the application and extension of the application for US region.
o Did the feasibility analysis and Effort estimations for the enhancements.
o Co-ordinated and monitored the developments
o System Tested and supported the application for User Application Testing and
successful roll-outs
o Application Support of all implemented applications
o Core functionalities covered: Marketing - Master Data Setup, Org Model, Lead
Management, Campaign Management, External List Management; Service Business Partner, Service Product Maintenance, iBase Management, Warranty
Contract, Service Contract, Service Orders, Project Ticket, Service Complaint,
Repair Order, Service Billing, Work Force Management, Problem Management;
Sales - Organization model, Pricing Procedures, Opportunity, Quotations, Sales
Order Management, Middleware monitoring.
Perform UATs (User acceptance testing)
Develop Go-Live plan with detailed training plan, data upload strategy, Final Integration
testing schedule and testing timelines.
Responsible for post implementation support
For SOLMAN Module, done the following:
o Configuration and development in Service Desk & CHARM
o Process Monitoring for entire business need

Khawaja Muhammad Anas Hasan

Khawaja Muhammad Anas Hasan

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Service Desk Support and analysis

Solution Monitoring Configuration
Service-level management
Solution Landscape Management and infrastructure modeling
Technical Performance Optimization (TPO)
Work with SAP in resolving the issues
Knowledge of overall SAP Basis & Security
RFC connection and User roles assignment
Project analysis of multi-system
Client specific documentation with respect to project implementation and
traceability of consultants
Created end user training materials for the new functions
Ongoing Solution Manager support

LINGUISTIC
Urdu

Fluent
English
Arabic

Read, Write and Speak

Fluent

Read, Write and Speak

Read, Write and Speak

Novice

ACADEMIC EDUCATION
Masters in Business Administration (Final Semester)
2016
Bachelor of Commerce
Karachi University
2010
Intermediate of Commerce
Higher Education Board
2007
Matriculation
Board of Secondary Education
2005

PROFESSIONAL EDUCATION
SAP FI Academy
2010
SAP FI Certification (TFIN52_66 Latest)
2013

SAP Malaysia
SAP AG

PROFESSIONAL WORKSHOPS & COURSES

SAP Financial Accounting Techniques
2015
SAP Test Management
2015
SAP Solution Documentation
2015
SAP BPCA
2015
SAP CHARM
2015
SAP OCC (Operations Control Center)
2015
Technical Monitoring
2015

SAP AG
SAP AG
SAP AG
SAP AG
SAP AG
SAP AG
SAP AG

Khawaja Muhammad Anas Hasan