STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

COMPUTER NETWORK SERVICES
LEVEL 3

1.

INTRODUCTION

Networks linking desktop computers allow users to send electronic mail (e-mail) and to
share data, computer applications, and Internet connections. Networking is what
makes individual workstations communicate, and these systems can be fairly complex.
As more institutions establish computer networks, the demand for skilled computer
network technicians will grow.

The expansion of mobile technologies also means that more organizations are likely to
use the Internet to conduct business online. This growth translates into a need for
network system technicians who can help organizations use the technology to
communicate with staff, consumers and clients. Other driving factors in growth are
likely to stem from increased interest in network security and the boom in wireless and
mobile clients.

Computer network technicians build and maintain computer networks used by

organisations. They often build network such as LANs, WANs, intranets and other data
communication systems. They are responsible in providing support service to
employees and clients with regards to the application of the new system and creating
and maintaining passwords and files. They are also responsible to maintain software
update, backup files and do network system security inspections.

Computer network technicians need self-discipline and the ability to balance a variety
of tasks. They must be able to spend long hours at a keyboard debugging a program
and be dexterous and patient enough to weave a complex web of wires. Because
network technicians often provide technical support to network users, they must be
able to help non-technical people understand and use complex equipment and
software. In addition to technical expertise, employers often require network
technicians to excel in verbal and written communication and to have good
interpersonal skills. Industry observes that demand for network technician to cater all
industries is enormous.

Pre-requisite

The entry requirement for this program is must complete lower secondary school and
has correct colour vision.

2.

OCCUPATIONAL STRUCTURE

The Existing Occupational Structure of Computer Systems Technician is illustrated in

Figure 1. The NOSS development expert panels have proposed a new occupational
structure as shown in Figure 2, while proposed Occupational Area Structure is
illustrated in

Figure 3. This job area is a single tier which specialises in computer

network services.

The expert panels have agreed that the entry level for Computer Network Service is at
Level 3 due to their nature of work where generally they work by following instructions
and job assignment schedules that is prepared by a superior. The personnel perform a
significant range of varied work activities in a variety of context, which most of the
tasks are complex and non-routine.

There is a significant career path for this job area.

An experienced Network

Technician with advanced training may become Network Executive, the level 4
personnel. He/she may advance his/her career path to be a Network Manager which is
equivalent to level 5 personnel.

EXISTING OCCUPATIONAL STRUCTURE

INDUSTRY

INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR

SERVICE MANAGEMENT AND DELIVERY

INFRASTRUCTURE SUPPORT
JOB AREA
DATA CENTRE

L5

NETWORK &
TELECOMMUNICATION

END-USER
COMPUTING

ASSOCIATE SYSTEMS SPECIALIST - INFRASTRUCTURE

APPLICATION
DEVELOPMENT

HELP DESK /
CALL CENTRE

NO LEVEL

Associate Help
Desk Support
Specialist

L4

IT EXECUTIVE

NO LEVEL

Help Desk
Executive

L3

NO LEVEL

NO LEVEL

NO LEVEL

L2

NO LEVEL

NO LEVEL

NO LEVEL

L1

NO LEVEL

NO LEVEL

NO LEVEL

Figure 1:

Existing Occupational Structure (MDeC, 2012)

PROPOSED OCCUPATIONAL STRUCTURE

INDUSTRY

INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR

SERVICE MANAGEMENT AND DELIVERY

APPLICATION
SYSTEMS
DEVELOPMENT

INFRASTRUCTURE SUPPORT

HELP DESK /
CALL CENTRE

JOB AREA
DATA CENTRE

L5

Associate systems
specialist
Infrastructure

NETWORK &
TELECOMMUNICATION

Computer Network

END-USER COMPUTING

SYSTEMS
MODULE
DEVELOPMENT

IT Manager

System Analyst

Associate Help
Desk Support
Specialist

Manager

L4

IT Executive

Computer Network
Executive

IT Executive

Analyst
Programmer

Help Desk
Executive

L3

NO LEVEL

COMPUTER
NETWORK
TECHNICIAN

Computer System
Technician

Lead Programmer

NO LEVEL

L2

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

L1

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

Figure 2:

Proposed Occupational Structure, NOSS Development Expert Panels (2012)

PROPOSED OCCUPATIONAL AREA STRUCTURE

INDUSTRY

INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR

SERVICE MANAGEMENT AND DELIVERY

INFRASTRUCTURE SUPPORT
APPLICATION
DEVELOPMENT

JOB AREA
DATA CENTRE

L5

NETWORK &
TELECOMMUNICATION

NO LEVEL

END-USER COMPUTING

Computer System
Management
Computer Network
Management

HELP DESK /
CALL CENTRE

System
Implementation &
Administrator

Associate Help
Desk Support
Specialist

L4

NO LEVEL

Computer Network
Administration

Computer System
Administration

System Module
Development

Help Desk
Executive

L3

NO LEVEL

COMPUTER
NETWORK SERVICES

Computer Systems
Operation

System Application
Support

NO LEVEL

L2

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

L1

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

NO LEVEL

Figure 3:

Proposed Occupational Area Structure, NOSS Development Expert Panels (2012)

3.

DESCRIPTION OF COMPETENCY LEVEL

4.
5.
The NOSS is developed for various occupational areas. Candidates for
certification must be assessed and trained at certain levels to substantiate competencies.
Below is a guideline of each NOSS Level as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.
6.

7.

Malaysia Skills Certificate Level 1:

8.

(Operation and Production Level)

9. Competent in performing a range of

varied work activities, most of which
are routine and predictable
10.

11. Malaysia Skills Certificate Level 2:

12. (Operation and Production Level)

13. Competent in performing a

significant range of varied work
activities, performed in a variety of
contexts. Some of the activities are
non-routine and required individual
responsibility and autonomy.
14.

15. Malaysia Skills Certificate Level 3:

(Supervisory Level)

16. Competent in performing a broad

range of varied work activities,
performed in a variety of contexts,
most of which are complex and nonroutine. There is considerable
responsibility and autonomy, and
control or guidance of others in
often required.
17.

18. Malaysia Skills Diploma Level 4:

19. (Executive Level)

10

20. Competent in performing a broad

range of complex technical or
professional work activities,
performed in a variety of contexts,
and with substantial degree of

personal responsibility and

autonomy. Responsibility for the
work of others and allocation of
resources is often present.
21.

22. Malaysia Skills Advanced Diploma

23. Level 5:
24. (Managerial Level)

25. Competent in applying a significant

range of fundamental principles and
complex techniques across a wide
and often unpredictable variety of
contexts. Very substantial personal
autonomy and often significant
responsibility for the work of others
and for the allocation of substantial
resources features strongly, as do
personal accountabilities for
analysis, diagnosis, planning,
execution and evaluation.
26.

27.
28. MALAYSIAN SKILL CERTIFICATION
29.
30.

Candidates who have attended and successfully completed each competency

shall be awarded Certificate of Attendance on that competency. Those who have attended
and successfully completed all the core competencies and fulfilled Malaysian Skill
certification requirements shall receive Sijil Kemahiran Malaysia (Malaysia Skills
Certificate) in Computer Network Services at Level 3.
31.
32.
33. JOB COMPETENCIES
34.

11

35.

Computer Network Technician is competent in performing the following core

competencies:
i.

Computer System Set-up

ii.

Server Installation

iii.

Network Cable Installation

iv.

Computer Network set-up

v.

Computer Network Maintenance

vi.

Mobile Device Configuration

36.

37.
38. WORKING CONDITION
39.
40.

As many different organizations rely on network technicians to fit their information

needs, environments vary by employer. Some computer network technician work in large
computer rooms while others may have to work in cramped spaces, working at other
peoples desks or in a variety of locations to solve technical problems related to computer
network.
41.
42.

Computer network technicians generally work at normal office hours, but some

organisations demand technicians to work long hours, including weekends and holidays
to troubleshooting and/or setting up needed extensions to their employers' networks.
Some of them are also expected to work in shifts or be on call and may have to work
extra hours to finish their job. There is often considerable pressure to work as fast as
possible to deal with problems and achieve immediate results in all situations, either to
ensure the minimum loss of efficiency or customer contact time.
43.

12

44.

Computer network technician need to keep up to date with the ever-changing

specific software and operating systems and hardware related technology. They must be
able to understand new terminologies and grasp new technologies fast. They must also
work well with people and do some heavy lifting.
45.
46.
47. EMPLOYMENT PROSPECT
48.
49.
50.

Computer network technicians are employed by businesses or institutions that

operate a computer network or by consulting firms hired by an institution to set-up and/or

maintain a network. In a typical career path, a computer network technician could start
with basic troubleshoot task. The technician would gain more responsibility as the existing
network grows. Adding professional network certifications would qualify the computer
network technician for a position as a network administrator or network manager.
51.
52.

Computer network technicians with a knack for communicating with nontechnical

associates may advance to careers as network trainers. To teach the rapidly evolving
technologies, network trainers must continually update their knowledge.
53.
54.
55. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER QUALIFICATIONS
AND ADVANCEMENT
56.
57.
58.

8.1

Industrial Recognition / professional qualification

59.

13

60.
61.

There are a few professional certifications that recognise IT personnel

such as The Computing Technology Industry Association (CompTIA), Cisco

Networking Academy, Linux Professional Institute, SANS Institute and EC-Council.
62.
63.
64.
8.2
Other prominent qualification recognised (in Malaysia or
international)
65.
66.

Training is likely to be on the job, learning how systems work and how to

deal with clients and gather the information required identifying the problem. By
working with more experienced technical support officers, new employees can
learn the most common problems and possible solutions. Apart from learning by
watching others, most training is self-directed and includes reading manuals,
studying online help screens, and working things out from logical principles.
67.
68.

Computer network technician may enhance their knowledge and skill by

attending professional courses that make them certified network professional.

Several vendors offer networking technician certificates are:

69.

Cisco

Certified

Entry

Networking

Technician

(CCENT) certification

"validates the ability to install, operate and troubleshoot a small enterprise

branch network, including basic network security," according to vendor
information. They may continue with Certified NetWare Engineer (CNE)
and Certified Network Expert (CNX).

CompTIA Network+ certification covers the latest skills needed by

technicians, including the basics on how to secure a network.

14

The Certified Novell Engineer cert displays a professional's ability to

support a wide range of networks and shows a candidate's ability to
"perform planning, installation, configuration, troubleshooting and upgrade
services for networks," according to vendor information.

AVAYA certified

70.
71.
72.

8.3

Types of occupation for career advancement

74.

Career advancement for computer network operation level 3 personnel

73.

locally and internally is enormous. Among them are:

Certified Network Engineer

Technical Sales Engineer

IT Sales Professional

Consultant

Trainer

75.
76.
77.

8.4

Related industries

79.

Computer systems personnel are employed in every sector of the

78.

economy, private and public sector.

15

80.
81. SOURCES OF ADDITIONAL INFORMATION
82.
83.
84.

9.1

Local Organisation

85.

The National IT Council (NITC) Secretariat

The Ministry of Science, Technology and Innovation (MOSTI)
Level 1-7, Block C4 & C5, Complex C,
86.
Federal Government Administrative Centre,
87.
62662 Wilayah Persekutuan Putrajaya
88.
Telephone
603 - 8885 8000
89.
Fax
603 - 8888 9070
90.
Email
nfo@mosti.gov.my
91.
Website
www.mosti.gov.my

92.
93.
Malaysian Communications and Multimedia Commission (MCMC)
94.
Off Persiaran Multimedia
95.
63000 Cyberjaya,
96.
Selangor Darul Ehsan
97.
Telephone
603 - 8688 8000
98.
Fax
603 - 8688 1000
99.
Email
ccd@cmc.gov.my
100.
Website
www.skmm.gov.my
101.
102.

The National ICT Association of Malaysia

103.
1106 & 1107, Block B, Phileo Damansara II
104.
No. 15, Jalan 16/11
105.
46350 Petaling Jaya
106.
Selangor Darul Ehsan, MALAYSIA
107.
Telephone
603 - 7955 2922
108.
Fax
603 - 7955 2933
109.
Email
info@pikom.org.my
110.
Website
:
www.pikom.org.my
111.
112.
Multimedia Development Corporation (MDeC)
113.
MSC Malaysia Headquarters
114.
2360 Persiaran APEC
115.
63000 Cyberjaya
116.
Selangor Darul Ehsan
117.
Malaysia
118.
Telephone
1-800-88-8338 (within Malaysia)

16

119.
Fax
+603 - 8315 3115
120.
Email
clic@MDeC.com.my
121.
Website
www.mdec.my
122.
Malaysian Administrative Modernisation and Management Planning Unit
(MAMPU)
123.
Level 6, Block B2
124.
Prime Minister's Department,
125.
Federal Government Administrative Centre
126.
62502 PUTRAJAYA
127.
Telephone
603 - 8872 3000
128.
Fax
603 - 8888 3721
129.
Email
webmaster@mampu.gov.my
130.
Website
www.mampu.gov.my
131.
132.

Ministry of Multimedia, Culture & Heritage

133.
Kompleks Sultan Abdul Samad,
134.
Jalan Raja 50610, Kuala Lumpur, Malaysia.
135.

Telephone

603-2612 7600

136.

No Fax

603-2693 5114

137.
138.

Email
Website

webmaster@kpkk.gov.my
www.kpkk.gov.my

139.
140.
141.
142.
143.

9.2

International Organisation

144.

American Society Of Information Science And Technology

145.
1320 Fenwick Ln., Ste. 510
Silver Spring, MD 20910
Telephone:
(301) 495-0900
Website :
http://www.asis.org

17

146.
147.

Association For Computing Machinery

1515 Broadway
New York, NY 10036
Telephone
212) 626-0500
Website
http://www.acm.org
148.
149.

CISCO Malaysia
150.

No. 31-1-17-1, Level 17

151.
The C.E.O, Lebuh Nipah
1119950 Bayan Lepas, Malaysia
152.

Website

Telephone:
604-631-5100
http://www.cisco.com

153.
154.
155.
156.

EC-Council Asia Pacific

157.

606, Block G, Phileo Damansara 1

158.

Jalan 16/11, Off Jalan Damansara

159.

46350 Petaling Jaya, Selangor, Malaysia.

160.

Telephone

+60.3.7954.6896 / +60.3.7954.6873

161.

Fax:

+60.3.7956.6585

162.

Website

http://www.eccouncil.org

163.

18

164.

IEEE Computer Society

1730 Massachusetts Ave. NW
Washington, DC 20036
Telephone
(202) 371-0101
Website
http://www.computer.org
165.

166.

Institute For Certification Of Computing Professionals

2350 Devon Ave., Ste. 115
Des Plaines, IL 60018
Telephone
(847) 2899-4227
Website
http://www.iccp.org
167.
168.

Linux Professional Institute

169.
1024 Iron Point Road
170.
Folsom, CA 95630, USA
171.
Website
www.lpi.org
172.
173.

Network Professional Association

17 S. High St., Ste. 200
Columbus, OH 43215
Telephone
(614) 221-1900
Website
http://www.npanet.org

The Computing Technology Industry Association (CompTIA)

174.
175.

176.
3500 Lacey Road
Suite 100
Downers Grove, Illinois 60515

19

177.
Fax

Telephone:
630.678.8300
630.678.8384
Website
http://www.comptia.org
178.
179.
180.
181.

APPROVAL DATE

182.
183. The National Skills Development Board (NSDB), Ministry of Human Resources
has agreed and endorsed this Standard on ..
184.
185.
186.
187.
188.

ACKNOWLEDGEMENT

189.
190. The Director General of DSD would like to extend his gratitude to the
organisations and individuals who have been involved in developing this standard.
191.
192.
193.
194.
195.
196.
197.
198.

20

199.
200.
201.
202.
203.
204.
205.
206.
207.
208.
209.
210.
211.
212.
213.
214.
215.
216.
217.
218.
219.
220.
221.
222.

21

223.
224.
225.
226.
227.

NOSS DEVELOPMENT COMMITTEE MEMBERS

228.
229.
230.

COMPUTER NETWORK SERVICES LEVEL 3

231.
232.

22

233.

234.
1.

235.
Abd. Manaf Bin
Zakaria

238.
2.

239.
Amir bin
Jamaluddin

242.
3.

243.
Ir. Hilmi Bin
Mohd Yunus

246.
4.

247.
Mohd Taufiq
Bin Azhar

250.
5.

251.
Nor Azmi Bin
Bahaldin

EXPERT PANELS

236.

Technical Manager

237.
Bhd.

Neuralallied Resources Sdn.

240.

IT Security Officer

241.
MCIS Zurich Insurance Bhd
(MSC-status)

244.

Chief Technical Officer

245.

Towerware Sdn. Bhd.

248.

Server Technician

249.
Hewlwtt Packard Malaysia
(MSC-status)

252.

253.
iPerintis Sdn. Bhd (MSCstatus)

256.
254.
6.

255.
Raihana Binti
Md Saidi

258.
7.

259.
Ravendran A/L
Subramaniam

262.
8.

263.
Rozita Binti
Yunos

IT Support

Lecturer

257.
Faculty of Computer Science
and Mathematics, UiTM

260.

IT support

261.

Advance Shirdinet Solution

264.

Lecturer

265.
Faculty of Computer Science
and Mathematics, UiTM

23

278.
279.
280.

281.
282.
283.

GLOSSARY

284.
1)

ADGP:

Advanced Graphics Port

2)

Bios:

Basic Input Output System

3)

CD:

Compact Disc

4)

CD-ROM:

Compact Disc Read Only Memory

5)

CPU:

Central Processing Unit

6)

DRAM:

7)

ECD:

Error Correcting Code

8)

LAN:

Local Area Network

9)

LCD:

Liquid Crystal Display

10)

MAN:

Metropolitan Area Network

11)

Mbps:

Megabit

12)

MB:

Megabyte

13)

NIC:

Network Interface Card

14)

OEM:

Original Equipment Manufacturer

15)

OS:

Operating System

16)

PCI:

Personal Computer Interconnect

17)

RAID:

Redundant Array of Inexpensive Disks

18)

RAM:

Random Access Memory

Dynamic Random Access Memory

24

1.

COMPETENCY PROFILE CHART (CPC)

2.

SECTOR

4.

SUB

SECTOR
6.

JOB AREA

8.

JOB LEVEL

12.

3.

INFORMATION COMMUNICATION TECHNOLOGY

5.

INFRASTRUCTURE SUPPORT

7.

COMPUTER NETWORK SERVICES

9.

THREE

(3)
13.

10. JOB AREA CODE

14.

15.

19)

ROM:

Read Only Memory

20)

SCSI:

Small Computer system Interface

21)

SDRAM:

Synchronous Dynamic Random Access Memory

22)

SRAM:

23)

UAT:

User Acceptance Test

24)

USB:

Universal Serial Bus

25)

VRAM:

26)

WAN:

Static Random Access Memory

VRAM
Wide Area Network

285.
286.
287.
288.

25

11. IT-030-3:2013

289.

291.

292.

294.

297.
295.

COMPETENCY

298.

293.

296.

CO

TENCY U

290.
310.

302.
303.

301.

304.

CORE

306.

COMP
UTER
SYSTEM

305.

SETUP

307.
SERVER
INSTALLATION

309.

311.
N
ORK CA
INSTAL
ON

308.
312.

316.

317.

IT-030-

318.

319.

3:2013-C01

325.

324.

337.

328. 329.
327.

326.

320.

321.

3:2013-C02

330.

IT

3:2013-

331. 332.

338.
339.

COMP
UTER
NETWORK
MAINTENANC
E

336.

IT-030-

342.
341.

MOBILE
DEVICE
CONFIGURATI
ON

343.

344.

340.

349.

348.

358.

357.

367.

ELECTIV

368.

350.

IT-0303:2013-C05

351.

369.

370.

26

IT-030-

353.

3:2013-C06

360.

359.

352.

361.

371.

354.

362. 363.

372.

373.

377.

378.

379.

380.

381.

382.

385.
386.

387.

COMPETENCY PROFILE (CP)

388.

Sub Sector

390.

Job Area

392.

Level

389.

INFRASTRUCTURE SUPPORT

391. COMPUTER NETWORK SERVICES

393.

THREE (3)

394.

395.

CU Title

1. Computer System Set-up

400.

396.
CU
Cod
e

401.

397.

CU Descriptor

402. Computer system set-up

which is also known as computer
installation, involves the
installation of hardware, software
and peripherals. As the process
varies for each computer and each
software, programs
(including operating systems) often
come with an installer, a
specialised program responsible
for doing whatever is needed for
their installation. Computer system
set-up aims of making the
hardware, software and peripheral
ready for execution.
403.
404. The person who is
competent in this competency unit
shall be able to assemble
computer parts and peripherals,

27

398.

CU Work
Activities

1. Analyse job order /chang

request
411.
412.
413.
414.
415.
416.
417.
418.
419.
420.
421.
422.
423.
424.
425.
426.
2. Prepare computer set-up
tools, computer hardwar
parts and computer

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

install operating system, configure

computer system components
making the system connect and
communicate each other and
perform product activation
according to manufacturer
instruction manual.
405.
406. To ensure the performance
status of the computer system,
functionality test and User
Acceptance Test (UAT) are carried
out in accordance with
manufacturer instruction manual.
The computer system set-up task
is ended with documentation of the
Operating Systems, software,
drivers, backup file and warranty
cards related to the computer
system in accordance with
company policy
407.
408.
The outcome of this
competency is to prepare
computer and peripherals
ready to execute tasks to
fulfil users requirement.
409.
410.

28

398.

CU Work
Activities

software
427.

428.
429.
430.
431.
432.
433.
434.
435.
436.
437.
438.
439.
440.
441.
442.
3. Set-up computer hardwa
443.
444.
445.
446.
447.
448.
449.
450.
451.
452.
453.
454.
455.
456.
457.
458.
459.
460.
461.
462.
463.
464.
4. Carry out computer
software installation

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

465.
466.
467.
468.
469.
470.
471.
472.
473.
474.
475.
476.
477.
478.
479.
480.
481.
482.
483.
484.
485.
486.
5. Set-up computer

29

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

peripherals

487.
488.
489.
490.
491.
492.
493.
494.
495.
496.
497.
498.
499.
500.
501.
502.
503.
504.
505.
506.
6. Carry out unit functionali
test
507.
508.
509.
510.
511.
512.
513.
514.
515.
516.
517.
518.
519.
520.
521.
522.
523.
524.
525.
526.
7. Prepare computer system
set-up report

30

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

527.

2. Server Installation
557.

558.

559.
Server installation
refers to the installation of
server hardware, software
and other components into
a parent directory on the
host machine. The
objective of server
installation is to prepare
server for network setting
configuration that allow
hardware within the system
network communicate each
other

1. Analyse job order / chan

request
571.
572.
573.
574.
575.
576.

560.
561. The person who is
competent in this competency unit
shall be able to set-up server
hardware, carry out software

31

577.
578.

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

installation, execute server

configuration and prepare for
server commissioning in
accordance with manufacturer
instruction manual and company
SOP.

CU Work
Activities

579.
580.
581.
582.

562.
563.
The outcome of this
competency is to prepare
server for network set-up
according to clients
requirement.
564.
565. The personnel who are to
be trained for this competency
must in prior have the following
competencies:
i.

398.

Competence in CU 1:
Computer set-up.
566.
567.
568.
569.
570.

583.
584.
585.
586.
2. Execute hardware
installation
587.
588.
589.
590.
591.
592.
593.
594.
595.
596.
597.
598.

32

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

599.
600.
601.
602.
603.
604.
605.
606.
607.
608.
609.
610.
611.
3. Carry out software
installation
612.
613.
614.
615.
616.
617.
618.

33

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

619.
620.
621.
622.
623.
624.
625.
626.
627.
628.
629.
630.
631.
632.
633.
634.
635.
636.

4. Perform server functiona

test
637.
638.

34

395.

CU Title

396.
CU
Cod
e

397.

398.

CU Descriptor

CU Work
Activities

639.
640.
641.
642.
643.
644.
645.
646.
647.
648.
649.
650.
651.
652.
653.
654.

5. Prepare server installatio

set-up report
655.
656.

3. Network cable installation

682.

696.

697.
Network cable
installation is an activity to
prepare main infrastructure
for computer network set-

35

1. Analyse network cabling

requirements

395.

683.
684.
685.
686.
687.
688.
689.
690.
691.
692.
693.
694.
695.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

up. It involves in selecting

and preparing of cable
from main distribution
frame to the server. There
are procedures and
requirements need to be
complied when handling
cable installation, and
safety and security is a
priority. The ultimate
objective of this activity is
to set up network
infrastructure according to
topology
698.
699.
700.
701.
The person who is
competent in this
competency unit shall be
able to conduct site survey
to identify network cabling
requirements, plan network
cable installation, perform
cable laying and pulling,
cable termination and
connection, and test
cabling connectivity in
accordance with cabling
installation procedure and
users requirement.
702.
703.
The outcome of this
competency is to prepare
network infrastructure that
is ready to connect with
main distribution frame to
the user

36

398.

CU Work
Activities

704.
705.
706.
707.
708.
709.
710.
711.
712.
713.
714.
715.
716.
717.
718.
719.
720.
721.
722.
723.
724.
2. Plan network cable
installation
725.
726.
727.
728.
729.
730.
731.
732.
733.
3. Carry out network cable
installation
734.
735.
736.
737.
738.
739.

395.

CU Title

396.
CU
Cod
e

397.

398.

CU Descriptor

CU Work
Activities

740.
741.
742.
743.
744.
745.
746.
747.
748.
749.
750.
751.
4. Prepare network cable
installation report
752.

4. Computer network set-up

766.
767.

768.

769.
Computer network
set-up refers an activity
which links the server with
computer system and
peripheral. The objective
is to allow users to connect
and communicate each
other through main
distribution frame and
server for internet

37

1. Analyse computer networ

set-up specification
779.
780.
781.

395.

CU Title

396.
CU
Cod
e

397.

398.

CU Descriptor

connection, data and

information sharing,
sending electronic mail (email), teleconferencing and
other purposes.
770.
771.

782.

772. The person who is

competent in this competency unit
shall be able to identify types of
network to be set-up, either LAN,
WAN or MAN, interpret network
topology, carry out configuration
setting to link server with
computer and other hardware and
peripherals, maintain and
troubleshoot the network to
ensure computers and peripherals
within the system are connected
each other in accordance with
users requirement and company
SOP

786.

CU Work
Activities

783.
784.
785.

787.
788.
789.
790.
791.
792.
793.

773.
774. The outcome of this
competency is to prepare a link
between server and computers
system devices in order them to
access to the Internet, to
communicate each other to
execute tasks according to users
requirement.
775.
776. The personnel who are to
be trained for this competency
must in prior have the following
competencies:
i.

Competence in CU 1:
Computer set-up

38

794.
2. Carry out network
installation
795.
796.
797.
798.
799.
800.
801.
802.
803.
804.
805.
806.
807.
808.

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

777.
778.

398.

CU Work
Activities

3. Test network connectivit

809.
810.
811.
812.
813.
814.
815.
816.
817.
818.
819.
820.

4. Produce computer netwo

set-up report
821.
822.
823.

5. Computer network
maintenance
833.
834.
835.
836.
837.

838.

839.
Network
maintenance is the practice
of keeping network in a
good state of performance.
840.
It refers to the
prevention of correction of
faults in hardware and
software. The
maintenance involves
inspection, rectification and
testing of the network
841.

39

1. Assess network
maintenance job order.
853.
854.
855.
856.
857.
858.
859.
860.
861.
862.

395.

CU Title

396.
CU
Cod
e

397.

842. The person who is

competent in this competency unit
shall be able to execute main
distribution frame cleaning, system
back-up, part repair and replace,
network configuration and network
interconnectivity testing in
accordance with users
requirement and company SOP
843.
844. The outcome of this
competency is to prepare safe and
secure network connectivity to fulfil
users requirement.
845.
846. The personnel who are to
be trained for this competency
must in prior have the following
competencies:
ii.

Competence in CU 1:
Computer set-up
847.
848.
849.
850.
851.
852.

40

398.

CU Descriptor

CU Work
Activities

863.
864.
865.
866.
2. Carry out network preven
maintenance
867.
868.
869.
870.

871.
872.
873.
874.
875.
876.
877.
878.
3. Perform network correctiv
maintenance
879.
880.
881.
882.
883.
884.
885.
886.
887.
888.
889.
890.
891.
892.
893.
894.
895.
896.
897.
4. Produce computer netwo
maintenance report

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

CU Work
Activities

898.

6. Mobile Device
Configuration
912.
913.
914.
915.
916.
917.
918.
919.
920.
921.
922.

923.

924.
Mobile
device refers to a variety of
devices that allow people
to access data and
information from where
ever they are. This
includes smart phones,
PDA and tablet.
925.
Mobile device
configuration is an activity
in setting up parameters
value on the mobile device.
The objective of mobile
device configuration is to
program the device and
making it ready for
execution as well as
provide link between the
mobile device and the
computer system for data
sharing, printing and other
purposes.

41

1. Analyse job order/ chang

request
935.
936.
937.
938.
939.
940.
941.
942.
943.

395.

CU Title

396.
CU
Cod
e

397.

CU Descriptor

398.

926.

944.

927. The person who is

competent in this competency unit
shall be able to install and
configure mobile application,
configure security setting, carry
out configuration testing and
execute mobile device
troubleshooting in accordance with
manufacturer instruction manual
and company SOP.

945.

CU Work
Activities

946.
947.
948.
949.
950.

928.
929.
The outcome of this
competency is to prepare
mobile device ready for
execution and connect it
with computer system
connectivity according to
users requirement.
930.
931.
932.
933.
934.

951.
952.
953.
954.
2. Carry out mobile device
configuration
955.
956.
957.
958.
959.
960.
961.
962.
963.

42

395.

CU Title

396.
CU
Cod
e

397.

398.

CU Descriptor

CU Work
Activities

964.
965.
966.
3. Perform mobile device
troubleshoot
967.
968.
969.
970.
971.
972.
973.
974.
975.
976.
977.

4. Carry out mobile device

commissioning
978.
979.
980.
981.

999.
43