Phouphanith Jane Phaboriboune

3100 Wingate Drive SE Apt 3C~ Kentwood, MI 49512 ~ (616) 719-7602 ~ Phaborj@ferris.edu

OBJECTIVE
To secure a position that can utilize my professional skills and positive personality, with
a company that promotes growth and advancement while providing a challenging work
environment.
EDUCATION
Ferris State University-- Bachelors in Business Administration expected graduation
Spring 2017
Grand Rapids Community CollegeAssociates in Business Administration
PROFESSIONAL HISTORY
WINGATE APARTMENTS, Kentwood, MI September 2013-Present
Assistant Manager

Update availability report weekly, review applications for residency daily and
approve, deny or cancel
Follow up and establish rapport with prospective residents and current residents.
Provide excellent customer service and represent the company in a professional
manner at all times.
Monitor lease renewals, making sure they have correct renewals amounts and
approving them for delivery.
Operate computers programmed with accounting software to record, store and
analyze information.
Communicate with Community Manager regarding accuracy of invoices received;
that purchase orders are attached and invoices are coded correctly according to
company procedures.
Maintain timecards for 27 employees on a daily basis and ensuring they are
submitted bi-weekly to the accounting department.
Assume Community Managers duties/authority in absence of immediate
supervisor in accordance with company and community guidelines. .
Coordinate all redecoration of vacant apartments including scheduling for
maintenance, paint, cleaning, and carpet replacement.

THE DWELLING PLACE, Grand Rapids, MI April 2012-November 2012

Assistant Property Manager

Greet prospects and qualify by covering all criteria

Demonstrate apartment features and apply product knowledge to clients needs by
communicating the features and benefits.

Have prospect complete application in accordance with the company procedures

and Fair Housing requirements.
Ensure apartments are ready for resident to move-in on agreed date.
Monitor renewals. Distribute and process annual recertification for all residents.
Accept rental payments and post rents to computer.

MAPLEWOOD MHC, Grand Rapids, MI July 2010-April 2012

Community Manager

Manage and deposit daily collection of all monthly rentals, late fees, etc
Pursue delinquent rents and perform evictions within State and landlord laws and
attend court proceedings as required
Hire train, motivate and manage onsite staff to ensure deadlines are met
Process, approve, and forward invoices in a timely manner to the Corporate
Office; maintain petty cash; keep track of all expenses and receipts
Ensure all information is entered in a timely manner into the management
software is accurate and complete
Build relationships with residents and respond to all resident needs to identify and
resolve issues.
Maintain employees files, time sheets and records to coordinate accurate
compensation and benefits.

ASHTON WOODS APARTMENTS, Kentwood, MI May 2008 July 2010

Leasing Consultant

Meeting and Greeting prospects

Showing Apartments and Closing apartment sales
Explain lease and related paperwork
Collect and process rental payments
Ensure paperwork of current and prospective tenants is completed accurately
Handle all resident concerns and ensure resident retention
Assist residents in understanding lease and related policies
Clerical duties such as: answering telephones, filing, typing, and faxing