Needs Assessment of the Wake Forest School of Medicine Coy C.

Carpenter Library
Grayson Cooper, Tiffany Henry, William Jones, Charity Meyer,
Martha Ruskai, Stefanie Stephens.
May 2015

TableofContents
I. ExecutiveSummary.....................................................................................................3
II. Introduction..................................................................................................................4
III.
Methods....................................................................................................................6
IV. Results.......................................................................................................................7
V. Conclusion&Recommendations..............................................................................20
VI. Appendices.............................................................................................................20
AppendixA.Bibliography............................................................................................20
AppendixB.SurveyQuestions.....................................................................................21
AppendixC.NotesfromInpersonInterviewwithStudents........................................26
AppendixD.SurveyResultsasof4/26/2015................................................................28
AppendixE.OpenAnswerandCommentsSurveyResults..........................................64

TableofFigures
Figure1SurveyRespondents............................................................................................8
Figure2.LibrarianCharacteristics......................................................................................8
Figure3.ElectronicJournalUse.........................................................................................9
Figure4.LibraryCatalogUse.............................................................................................9
Figure5.BooksandJournalsUse.......................................................................................9
Figure6.StudyandMeetingAreas...................................................................................10
Figure7.CitationSoftwareUse........................................................................................10
Figure8.SpecialtyServicesUse.......................................................................................11
Figure9.TrainingandStaffKnowledge...........................................................................11
Figure10.OverallSatisfaction..........................................................................................12
Figure11.LibraryHours...................................................................................................12
Figure12.AccessMedicineUse.......................................................................................13
Figure13.ETextbookUse................................................................................................13
Figure14.InterlibraryLoanUse.......................................................................................14
Figure15.ExamMasterUse.............................................................................................15
Figure16.Printing/CopierUsage......................................................................................15
Figure17.PubMedUsage.................................................................................................16
Figure18.StudyAreausage..............................................................................................17
Figure19.UpToDateUsage..............................................................................................17
Figure20.LibraryTraining...............................................................................................18
Figure21.LibraryHoursComparison............................................................................18
Figure22.LibraryHoursRecommendations....................................................................19

I. Executive Summary
WeworkedwiththeCarpenterLibraryatWakeForestUniversitySchoolof
Medicinetodetermineiftherewereanydiscrepanciesbetweenwherethelibraryis
currentlyperformingandwherethelibraryneedsandwantstobeperformingand,ifso,
whatwouldbethebestcourseofactiontoclosethatgap.Ourcontactatthelibrarywas
DavidStewart,AssociateDirectorforPublicServices.Wechosetocompletethisneeds
assessmentforCarpenterLibraryafteronememberofourgroupinterviewedMr.Stewart
foranotherassignmentanddeterminedtherewasaneedandanopportunitytohelpthe
librarywiththeirplansforgrowth.ThelibrarystatesthatitsmissionistoPromote
Health,Research,andEducation(CarpenterLibrary,2015)andtheirvisionfor
accomplishingthismissionistheLibrarywillmaintainacompetentandwellmotivated
staffdedicatedtopromotinghealthandcuringdisease,provideappropriateinformation
resourcesandaccesstotheseresources,developandconducteducationalprograms,and
serveasacatalystintheinformation/clientinterface(CarpenterLibrary,2015)With
thesethoughtsinmind,wedevelopedourneedsassessmenttoassistthelibrarywith
reachingtheirgoal.
ThesameteammemberwhohadoriginallyinterviewedMr.Stewartcontacted
himagainandhegavehisapprovaloftheassessment.Healsoprovideduswithasample
questionnairehehaddevelopedthatfocusedonwhatisneededforthenewlibrarythey
areplanning.Hetoldushewouldpreferthatourassessmentfocusontheneedsofthe
currentlibrary.Wecreatedacustomersatisfactionsurveyfollowingtheguidelineswe

hadbeenprovided.Afteraroundofrevisions,thissurveywasapprovedbytheDeanof
theMedicalSchoolandfromtheresharedwiththelibrarystaffandstudents.Responses
tothesurveycameinquicklyandwesoonhadover500.Thisfact,coupledwiththe
responseswereceivedfromaninpersoninterviewwithtwostudentsofthemedical
school,leadustobelievethatourneedsassessmentwasgoingtobeabletoidentifyareas
wherethelibrarycouldimproveitsserviceswhileshowingthevalueofitsexisting
servicesandresources.
Afteranalyzingthedatathatwecollectedfromoursurveyresponses,wewere
abletoidentifyafewareaswheretheCarpenterLibrarycanmakechangesor
improvementstoincreasecustomersatisfaction.Thoseareasareasfollows:provide
accesstomoresubscriptionbasedelectronicjournals,extendthelibrarysoperating
hours,increasevisibilityoflibraryserviceswithbetterpromotion,andoffermorespace,
invaryingstyles,forstudy.Webelievethat,basedonthecollecteddata,these
recommendationswillleadtoincreasedpatronageandincreasedawarenessofCarpenter
Librarysservices.Althoughourassessmentwasbasedononlythecurrentlibraryandits
serviceswebelieveitwillalsoprovebeneficialtotheUniversityintheirplanstoopena
secondbranch.

II. Introduction
WakeForestUniversityandBaptistMedicalCenterarelocatedinWinston
Salem,NorthCarolina.WinstonSalemhasapopulationofapproximately234,349(US
CensusBureau,2013).Thecityhasarichhistoryofsupportinginstitutionsofhigher

educationandishometoWakeForestUniversity,WinstonSalemStateUniversity,
SalemCollege,UniversityofNorthCarolinaSchooloftheArtsaswellasForsyth
TechnicalCommunityCollege.WinstonSalemisinForsythCounty,inthePiedmont
TriadregionofNorthCarolina,andisthefourthlargestcityinNorthCarolina(US
CensusBureau,2013).
FromtheschoolswebsitewelearnedthatWakeForestUniversityhasa
combinedGraduateandprofessionalschoolsenrollmentof2,779,slightlymorethanone
thirdofthetotalWFUenrollmentof7,591.Studentsenrolledinthemedicalprogramat
WakeForestSchoolofMedicine(WFSM)areledbyDeanEdwardAbrahamandtaught
bynearly1,100fulltimefacultymembersand550parttimeteachers.Thegoalsof
WFSMremainthesameastheywerein1902,theyeartheSchoolofMedicinewas
founded:teachingexcellenceinclinicalmedicine,promotingstrongclinicalandbasic
research,renderingexemplarypatientcareandstressingservicetothecommunity.Each
July,120studentsareenrolledinthefirstyearclass(WakeForest,2015).
Atfirstglance,thecustomerbaseofCarpenterLibraryappearstobeonesizefits
all,however,inrealitythecustomerbaseandtheirneedsaremorediversethan
expected.Inadditiontothemedicalstudentgraduateandpostdocresearchfellows,
studentsinthePhysicianAssistantprogramarealsoincludedintheregularcustomer
baseofCarpenterLibrary.TheCarpenterLibraryalsosupportstheNursing,Physical
TherapyandrelatedtrainingprogramsofWinstonSalemStateUniversityandForsyth
TechnicalCommunityCollegeandsupportsthesignificantresearchpublishingactivities
ofthepostdocandfulltimeresearchfaculty(Ruskai,2015).

CarpenterLibraryscollectionsincludeprintandelectronicpublications.Thelast
publishedholdingcountsforthecollectioninclude142,240volumesand4,822periodical
andserialsubscriptions(CarpenterLibrary,2013).AssociateDirector,DavidStewart,
workscloselywithCarpenterstaff,WFUfaculty,researchersandstudentstoensurethe
mostappropriateprintandelectronicmaterialsareavailable.CarpenterLibraryandits
staffsupportawiderangeofstudents,practicingphysicians,medicalresearchersaswell
asthepatientsofBMC.TwentytwofulltimetrainedlibrariansandSnuffy,atherapy
dog,supportthismission.Eightofthe22librariansatCarpenterholdeitherMLSor
MLISdegrees(Ruskai,2015).

III. Methods
BecausetheCarpenterlibraryisarestrictedaccessfacility,thesurveygathered
datafromaveryspecificgroupofindividuals,ratherthanthegeneralpublic.The
libraryscustomersconsistlargelyofthefaculty,staffandvariousgroupsofstudents
attendingclassesatWakeForestanditspartnerschools.Theseuserscanbebroadly
groupedintofourcategories:faculty,student,researcher,andstaffmember.Itwas
anticipatedthateachofthesegroupswouldhavespecificwaystheyusethelibraryand
specificinformationalneedsaswell.Demographicinformationbeyondthis
categorization,suchasdataregardinggenderorethnicitywasnotcollectedforthe
purposeofthisneedsassessment,asthisinformationwasdeemedoflittleorno
significancetothelibrary.

TheneedsassessmentprojectbeganwiththeinterviewofDavidStewart,
AssociateDirectorforPublicServicesattheLibrarybyoneofthegroupsmembers.
Duringtheinterview,Mr.Stewartsharedhisvisionforthelibrary,explainedsome
upcomingchangestotheprogram,andexpressedsomeoftheinformationhewantedto
beabletogatherwiththisassessment.Additionally,twofourthyearmedicalstudents
participatedinaninformalinterview,byoneofthegroupsmembers.
ExpandingonaroughdraftofasurveythatMr.Stewartandthelibrarystaffhad
beenpreparingandtheinformationhehadsharedduringhisinterview,thegroup
createdacustomersatisfactionsurvey.Afterthisinitialsurveywascreated,twogroup
representativesmetwithMr.Stewarttoreviewinpersonanddiscussanyneeded
changestotheassessmenttool.Duringthismeeting,thepossibilityofdoinginperson
interviewsatthelibrarywasproposed,butultimatelydecidedagainstduetothe
schedulingchallengesofthegroupandtheuniquepopulationofthelibrary.
ThechangessuggestedatthismeetingofthegroupandMr.Stewartweremade
andthesurveyformwascreatedusingGoogleforms,andresubmittedforapproval
anddistribution.OncethesurveywasapprovedbybothMr.Stewartandthelibrarys
director,itwasthensubmittedtotheDeanoftheMedicalSchool.Afterafinalreview
bytheDean,thesurveywasthendistributedfromhisofficeviaemailtothestaffand
thentotheirstudents.

IV. Results

502librarypatronsrespondedtothesurvey.MostoftherespondentswereWake
ForestSchoolofMedicine(WFSM)Facultyat263(52.4%).99respondentsfromthe
MedicalSchoolactuallyrepresentedahighresponserateastheenteringclassto
WFSMin2014wasonly120students.Thus,theresponseratewasover20%ofthe
population.WFSMislimitedto64PAstudentsbyitsaccreditationstandards,andso
hadaresponserateofatleast27%forthispopulation.

Figure1SurveyRespondents

Assuch,theresultsdiscussedbelowoffersubstantialinsightandrepresentationintothe
librarypatronageofthesespecificpopulations.
Finding1:Librariansareviewedasresponsive,butseldomengaged.

Figure2.LibrarianCharacteristics

Whilepatronsweresatisfiedwiththehelp,particularlywithrespecttotimeliness,that
theyreceivedfromlibrarians,veryfewofthepatronsengagedlibrarianswithregularity.
Finding2:ElectronicAccessOutpacesPrint

Figure3.ElectronicJournalUse

Figure4.LibraryCatalogUse

Figure5.BooksandJournalsUse

Mostindividualsaccessprintmaterialsandthelibrarycatalogeithersometimesor
never,thetwolowestresponses.However,respondentsstilldisplayedalargedegreeof
engagementasmostaccessedelectronicjournalsdailyorweekly.

Finding3:Study&MeetingAreasareaBigDraw

Figure6.StudyandMeetingAreas

However,patronsarestilllargelydrawntothelibrarybytheuseofstudyspace,evenso,
thisisstillasubstantialopportunityforimprovementforattractingpatronstothelibrary

byprovidingmoregroupworkandmeetingspace,whichwasthemostcitedareathat
wouldmostenhancetheirexperiencewiththelibrary.
Finding4:CitationSoftwareisusedInfrequently,butisPredominantlyEndNote

Figure7.CitationSoftwareUse

Morethanhalfoftherespondentsneveruseacitationsoftware,butofthosewhodo,
nearlyalluseEndNote.
Finding5:SpecialtyServicesareunderutilized

Figure8.SpecialtyServicesUse

Fewerthan100respondentshadeverusedthenotaryserviceinthelibrary,andonly
abouthalfhaveeverusedInterLibraryLoan.
Finding6:Thoughtrainingishelpful,staffisperceivedasmoreknowledgeable

Figure9.TrainingandStaffKnowledge

Therespondentshadagenerallypositiveviewoflibrarytraining,withonlyabout10%of
respondentsindicatinganegativeview.Bycontrast,nearlyallrespondedthatLibrary
Staffwasknowledgeable.Thisindicatesadiscrepantviewbetweenlibrariancapacity
andthetrainingtheyprovide.
Finding7:Patronsaresatisfiedwiththelibrarysserviceandengagement.

Figure10.OverallSatisfaction

Respondentsagreethatthelibrarywebsiteiseasytonavigateandthatthelibrary
understandstheirneedswithonly10%disagreeing.
Finding8:MostViewLibraryHoursasAcceptableandLackConsensusonan
Alternative

Figure11.LibraryHours

Lessthan10%ofrespondentsviewedthehoursasnotconvenient,whileapproximately
25%sawthehoursasneitherconvenientnorinconvenient.However,thealternatives
presentedtotherespondersdidnotresultinaclearchoice,indicatingthatthecurrent
hoursisthebestoption.

Finding9:PAandMD/PHDmostfrequentusersofAccessMedicine

Figure12.AccessMedicineUse

WhiletheoverallusageofAccessMedicineisrelativelyinfrequent,theMD/PHDand
PAstudentsusedtheseresourcesfrequently,constitutingalargeproportionoftheoverall
frequentusersofthisresource.
Finding10:MD/PHDStudentsrelyonETextbooksmorethantheaveragepatron.

Figure13.ETextbookUse

Whileetextbookswerefrequentlyusedbytherespondentsoverall,theMD/PHD
studentsarethemostfrequentusers.
UsersattheNewLibrary:

TheCarpenterLibraryisseekingtoexpandtoanewbranchthatwillservetheCRNA
students,thePAstudents,andthefirstandsecondyearMDstudents.Theresultswere
disaggregatedbythepatronswhowouldcontinuetobeservedatthecurrentbranchand
thosewhowouldbeservedatthenewbranchtodeterminehowthisshouldaffect
strategicandoperationaldecisionsforthetwoplannedbranches.
Finding11:UsersattheNewBranchuseInterLibraryLoanLessOften

Figure14.InterlibraryLoanUse

Morethan75%ofpatronswhowouldbeservedbythenewbranchhaveneverused
InterLibraryLoan,whilemorethan50%ofpatronswhowouldcontinuetobeservedby
theoldbranchuseInterLibraryLoanatleastsometimes.
Finding12:PatronsWhoWouldUsetheNewBranchArethePrimaryUsersofExam
Master

Figure15.ExamMasterUse

Morethan75%ofpatronswhowouldcontinuetobeservedattheoldbranchneverused
ExamMaster,whereas40%ofpatronswhowouldbeservedatthenewbranch,useitat
leastfrequently.
Finding13:PatronsattheNewLibraryarethePrimaryUsersforPrintingand
Photocopying.

Figure16.Printing/CopierUsage

Nearly60%ofpatronswhowouldcontinuetobeservedbytheoldlibraryusethelibrary
forphotocopyingeithersometimesornever,comparedtothenearly70%whowould
beservedbythenewlibrarywhouseitatleastweekly.
Finding14:PatronsattheNewLibraryarethePrimaryUsersforPubMed.

Figure17.PubMedUsage

Over45%ofpatronswhowouldbeservedbythenewlibraryusePubMedatleast
frequently,comparedtoover45%ofpatronswhowouldcontinuetobeservedbythe
oldbranchwhoneverusePubMed.
Finding15:PatronsattheNewLibraryarethePrimaryUsersofStudySpace

Figure18.StudyAreausage

Nearly60%ofpatronswhowouldbeservedbythenewbranchusestudyspacesatleast
weekly,comparedtoabout13%ofpatronswhoareservedbytheoldbranch.
Finding16:MostPatronsWhoWouldBeServedbytheNewLibraryUseUpToDate
Regularly.

Figure19.UpToDateUsage

Nearly75%ofpatronswhowouldbeservedbythenewbranchuseUpToDateatleast
weeklycomparedtounder45%ofpatronswhowouldcontinuetobeservedbythe
currentbranch.
Finding17:PatronsWhoWouldBeServedattheNewLibraryAreLessSatisfiedwith
Training

Figure20.LibraryTraining

Nearly20%ofpatronswhowouldbeservedbythenewbrancharedissatisfiedwiththe
trainingfromthelibrary,andthereisnearlya15%gapinthehighestlevelofsatisfaction

betweenuserswhowouldbeservedbythenewlibraryascomparedtothosewhowould
beservedbytheoldbranch.
Finding18:PatronsWhoWouldBeServedbytheNewLibraryAreLessSatisfiedbythe
LibrarysCurrentHours

Figure21.LibraryHoursComparison

About40%ofpatronswhowouldbeservedbythelibrarysnewbranchidentifiedthe
hoursasconvenient,incomparisontoabout60%whowouldcontinuetobeservedby
thelibrarysoldbranch.Additionally,nearly10%ofthosewhowouldbeatthenew
branchrecognizedthehoursasextremelyinconvenientcomparedtoabout1%ofthose
whowouldbeservedattheoldbranch.

Finding19:However,PatronsDoNotHaveaConsensusonAlternativeHours

Figure22.LibraryHoursRecommendations

Despitetheirhigherdissatisfactionwithoperatinghours,patronsatthenewlibrary
branchhavelittleagreementonwhatoperatinghoursshouldbe,witheachalternative
receivingbetween15%and25%responserates.

V. Conclusion & Recommendations

Thefeedbackregardingthelibraryscurrentlocationwillnotonlyimprove
services,butassiststaffmembersastheUniversityplanstoopenasecondbranch.
Afterexaminingtheresultsofthesurvey,thereareafewmajorrecommendationsfor
thelibrarytoconsider.Thefirstrecommendationistoincreasethenumberofelectronic
journalsubscriptions.Thisisapopularandfrequentlyusedresourceandnumerous

libraryusersrequestedaccesstomoretitles.Thesecondrecommendationforthelibrary
istoextendoperatinghours.Severaluserswouldlikelongerhoursovertheweekendto
studyandprepareforexams.Anotherrecommendationforthelibraryistoincrease
promotionforitservices.Manyofthelibraryscurrentservicesareeitherunderutilized
orunknowntousers.Promotingtheseservicesthroughthelibraryswebsiteorother
outreachinitiativeswouldincreasevisibility.Afinalsuggestiontothelibrarywouldbe
toexpandthestudyspacesinthelibrary.Quiteafewusersmentionedhavingadditional
spacewouldbebeneficial,additionalgroupstudyareas,andsomeevensuggested
havingstandingdesksavailableforuse.

VI. Appendices
Appendix A. Bibliography
Coy C. Carpenter Library, Wake Forest School of Medicine. (2013)
2012-2013 Annual Report. Retrieved from
http://www.wakehealth.edu/uploadedFiles/User_Content/SchoolOfMedicine/
Library/Documents/Carpenter%20Library%20Annual%20Report
%202012_13.pdf
Coy C. Carpenter Library, Wake Forest School of Medicine. (2015). Library mission.
Retrieved from http://www.wakehealth.edu/Library/About/About-theLibrary.htm.
Coy C. Carpenter Library, Wake Forest School of Medicine. (2015). Strategic Plan.
Retrieved fromhttp://www.wakehealth.edu/Library/About/Library-StrategicPlan.htm.
Ruskai, M. (2015) Assignment #1 Library Administrator Interview. Unpublished
manuscript, University of North Carolina Greenboro, Greensboro, NC.
United States Census Bureau (2013). Winston-Salem, North Carolina Quick Facts.
Retrieved from http://quickfacts.census.gov/qfd/states/37/3775000.html
WakeForestSchoolofMedicine(2015).Schoolfacultyandenrollmentinformation.
Retrievedfromhttp://www.wakehealth.edu/school/

Appendix B. Survey Questions

1. Whatbestdescribesyou?

MDstudent
PAstudent
Graduatestudent
CRNAstudent
Intern/Resident/Fellow
PastoralCare
WFSMFaculty
WFSMstaff
NCBHstaff
NCBHNurse
WSSUPT/OTstudent
Nursing/AlliedHealthstudent
Other:

2. Howoftendoyouusethefollowing?

Never

Sometimes

Frequently

Weekly

Daily

N/A

AccessMedicine
AskaLibrarian
Classesonsoftwareandweb
basedresources
ClinicalKey
Copyrightassistance
DocumentDeliveryand
InterlibraryLoan
DorothyCarpenterArchives
ElectronicJournals
ElectronicTextbooks
Endnote/Reference
Manager/Zoteroassistance
ExamMaster
FacultyPublications
LibraryCatalog
Notary
PrintBooksorJournals
Printing/Photocopying
PublicComputers
Publishingassistance
PubMed
Scanning/Faxing
Studyareas
UpToDate
WebofScience

ArethereotherLibraryservicesorresourcesyouregularlyuse?

3. WhichofthefollowingexpandedlibraryservicesortechnologieswouldMOSTenhance
yourexperienceusingCarpenterLibrary

Additionalgroupworkandpresentationspace
Datastorageservices
Externalmonitorsforpersonallaptops
Opportunitiesforselfservice(selfcheckoutstations,digitizationstations)
Skypeorvideoresearchconsultations
Other:

4. Whatcitationsoftwaredoyouuse(checkallthatapply)

Endnote
Flow
Mendeley
Papers
ReferenceManager(Refman)
Zotero
None
Other:

5. TheLibraryunderstandsmyneeds
1

Strongly
Agree

Strongly
Disagree

Comments

6. WhenIaskforassistance,theresponsetimeisappropriate
1

Strongly
Agree

Strongly
Disagree

Comments

7. ThetrainingIreceivedfromtheLibraryishelpful
1

Strongly
Agree

Strongly
Disagree

Comments

8. Librarystaffisknowledgeable
1

Strongly
Agree

Strongly
Disagree

Comments

9. ItiseasytofindwhatIamlookingforontheLibraryswebsite
1
Strongly
Agree

Comments

5
Strongly
Disagree

10. TheLibraryswebsitemeetsmyneeds
1

Strongly
Agree

Strongly
Disagree

Comments

11. HowconvenientaretheLibraryshoursofoperation?
1

Extremely
Convenient

12. IftheLibraryshoursarenotconvenient,shouldtheLibrary:

OpenearlieronSaturday(now10am)
OpenearlieronSunday(now1pm)
OpenlateronFriday(now7pm)
OpenlateronSaturday(now7pm)
Maintain7ammidnightschedulesevendaysaweek
Other:

13. Whatchangeswouldmostimproveourservice?

14. WhatdoesthisLibrarydoreallywell?

15. WhatistheprimarybenefithaveyoureceivedfromCarpenterLibrary?

NotAtAll
Convenient

16. ArethethereotherresourcesyouwouldliketheLibrarytoacquire?

17. ArethereotherservicesyouwouldliketheLibrarytoadd?

18. Doyouhaveanyothercommentsquestionsorconcerns?

Appendix C. Notes from In-person Interview with Students

Notesfromconversationwithtwo4thyearmedstudentsregardingLibraryat_____Institution.

Q:WhenIsay______Librarywhatarethefirstthingsthatpopintoyourhead?
RF:Staffoflibraryveryresponsive&ClinicalKeyveryhelpful
RM:Stilldiscoveringhelpfulitemsevenatendof4 thyear.Manywouldhavebeenusefulalong
theway.Maybetheywereincludedininitialorientation,butthatwassofastandsoearlyon.Be
nicetogetmoreLibraryresearchtraininginamethodicalongoingway.Myweaknesscomingin.

RF:Yes,expandingthelibrarytrainingforstudentswouldbeveryhelpful.
Q:How&whatspecificallywouldbemorehelpful?
RF:MaybeamonthlyorquarterlyemailfromtheLibraryaboutwhatisnew.Short,tothepoint
&withlinks.
RM:Itwouldbegreatifthelibraryinstructionwasincludedaspartofordirectlyrelatedtoeach
courseandtopicofstudyinalongitudinalmanneroverthe4years.
RF:StudentsareveryfocusedonBoardReviewQuestionsandthereareveryfewwebresources
tohelpstudyforthose.IfthereareBoardrelatedresourcestheyarenotwellknowntothe
students.
Q:Youmentionedstaffbeingveryhelpful.Howhaveyoucontactedthem?Doyouaskatdesk,
usetheAskaLibrarianfeatureonthewebsite?
RF:IamworkingoncurriculumXandwheneverIemailthegenerallibraryemailIgeta
responsewithinanhourortwoccdtotheappropriatepersontoansweritwithmoreinformation.
Usuallythereisfollowupfromthesecondpersonveryquicklywithseveralkeyresources.The
problemisIdontfeellikeitishelpinglearntodotheresearchmyself.Soiftheresponsecould
include,Herearesomeresourcesyoumightfindhelpful.Ifoundthembysearching_______
orHerearesomeresourcesyoumightfindhelpful.IfyouwouldliketogooverhowIfound
thempleasecallmeatxxxxxxxbetween___hoursorwecanmakeanappointmenttogoover
thedetailsofthesearchinperson.MoreencouragementfromLibrarystaffpersonallyto
studentstoencourageengagementonindividualbasismightbehelpful.
(MollyandBonniewerespecificallymentionedbynameasbeinghelpfulonthisparticular
project)
(Bothadmittedtheyandmostofthestudentswereprobablynottakingadvantageofthevery
willingLibrarystaffasmuchastheLibrarystaffwouldlike.)
RM:Thereisalwayssomeoneatthedesk,butIwasneversureiftheywerelibrarianswhocould
actuallyansweraquestionorpeopletheretocheckbooksout.
(IsthereawayfortheLibrarytoIDpeopleatdesk?IsthereaneedtoIDreferencelibrarian
hours?)

RM:OpeninglibrarypageandlookingfortheAskaLibrarianlink,Nevernoticedthisorused
it.Wasprobablyincludedininitialorientation,butIdontremembermuchaboutthat.Notsure
howtomakeitmoreapparentorencouragepeopletouseit.
(RMappearsmoreofatactile/visuallearnerandlessofaverballearnerperhapsthe
orientationneedsmoreactivity?)
Thebigconundrumtoresolveisthatthe1st&2ndyearsspendthemosttimestudyingandthe
mosttimeincloseproximitytotheLibraryandarethereforemorelikelytobephysicallyinthe
LibrarybutaremostlystudyingthePowerPointlecturesandnotdoingmuchindependent
research.3rd&4thyearstudentsaremorelikelytowanttostudyathome.Butthatiswhenthey
mostneedaccesstothewidestrangeofmaterialsinthelibraryandinternet.Itwassuggested
bythese2studentsthatthefacultybestronglyencouragedtocreateclassrequirementsthatforce
studentstoengagewithLibraryresourcesinaregularandongoingmanner.Manystudentsin
1st&2ndyearstudyONLYthelecturePowerPointsandignorethefacultyssuggestedlistof
additionalresources.Facultyarecriticaltogettingstudentstouseprintmaterials,research
journalsandgobeyondbasicwebbased/quickanswerresources.

Appendix D. Survey Results as of 4/26/2015

StudyDemographics
RespondentType

Numberof
Respondents

CRNAStudent

DMVPostDoctoral
Fellow

FCCFaculty

GraduateStudent

23

Intern/Resident/Fellow

52

MDStudent

99

MD/PhD

NCBHStaff

13

NCBHNurse

PAStudent

17

WFSMFaculty

263

WFSMStaff

Other

Total

491

Question2A:Howoftendoyouusethefollowing?[AccessMedicine]
Response

Numberof
Responses

Never

192

Sometimes

118

Frequently

63

Weekly

54

Daily

21

N/AorBlankResponse

43

Question2B:Howoftendoyouusethefollowing?[AskaLibrarian]
Response

Numberof
Responses

Never

240

Sometimes

199

Frequently

23

Weekly

Daily

N/AorBlankResponse

23

Question2C:Howoftendoyouusethefollowing?[Classesonsoftwareandwebbased
resources]
Response

Numberof
Responses

Never

287

Sometimes

127

Frequently

30

Weekly

Daily

13

N/AorBlankResponse

28

Question2D:Howoftendoyouusethefollowing?[ClinicalKey]
Response

Numberof
Responses

Never

285

Sometimes

71

Frequently

42

Weekly

30

Daily

20

N/AorBlankResponse

43

Question2E:Howoftendoyouusethefollowing?[Copyrightassistance]
Response

Numberof
Responses

Never

387

Sometimes

62

Frequently

Weekly

Daily

N/AorBlankResponse

36

Question2F:Howoftendoyouusethefollowing?[DocumentDeliveryand
InterlibraryLoan]
Response

Numberof
Responses

Never

235

Sometimes

187

Frequently

38

Weekly

Daily

N/AorBlankResponse

24

Question2G:Howoftendoyouusethefollowing?[DorothyCarpenterArchives]
Response

NumberofResponses

Never

300

Sometimes

128

Frequently

15

Weekly

Daily

N/AorBlankResponse

40

Question2H:Howoftendoyouusethefollowing?[ElectronicJournals]
Response

Numberof
Responses

Never

13

Sometimes

65

Frequently

97

Weekly

130

Daily

174

N/AorBlankResponse

12

Question2I:Howoftendoyouusethefollowing?[ElectronicTextbooks]
Response

Numberof
Responses

Never

64

Sometimes

136

Frequently

131

Weekly

85

Daily

51

N/AorBlankResponse

24

Question2J:Howoftendoyouusethefollowing?[EndNote/Reference
Manager/Zoteroassistance]
Response

Numberof
Responses

Never

270

Sometimes

114

Frequently

40

Weekly

11

Daily

27

N/AorBlankResponse

29

Question2K:Howoftendoyouusethefollowing?[ExamMaster]
Response

Numberof
Responses

Never

326

Sometimes

63

Frequently

29

Weekly

17

Daily

N/AorBlankResponse

47

Question2L:Howoftendoyouusethefollowing?[FacultyPublications]
Response

Numberof
Responses

Never

251

Sometimes

144

Frequently

49

Weekly

10

Daily

N/AorBlankResponse

32

Question2M:Howoftendoyouusethefollowing?[LibraryCatalog]
Response

Numberof
Responses

Never

211

Sometimes

158

Frequently

61

Weekly

25

Daily

N/AorBlankResponse

27

Question2N:Howoftendoyouusethefollowing?[Notary]
Response

Numberof
Responses

Never

353

Sometimes

77

Frequently

15

Weekly

Daily

N/AorBlankResponse

44

Question2O:Howoftendoyouusethefollowing?[PrintBooksorJournals]
Response

Numberof
Responses

Never

170

Sometimes

200

Frequently

73

Weekly

19

Daily

N/AorBlankResponse

22

Question:2P:Howoftendoyouusethefollowing?[Printing/Photocopying]
Response

Numberof
Responses

Never

187

Sometimes

121

Frequently

50

Weekly

65

Daily

38

N/AorBlankResponse

30

Question2Q:Howoftendoyouusethefollowing?[PublicComputers]
Response

Numberof
Responses

Never

212

Sometimes

135

Frequently

59

Weekly

47

Daily

14

N/AorBlankResponse

24

Question2R:Howoftendoyouusethefollowing?[Publishingassistance]
Response

Numberof
Responses

Never

377

Sometimes

69

Frequently

Weekly

Daily

N/AorBlankResponse

37

Question2S:Howoftendoyouusethefollowing?[PubMed]
Response

Numberof
Responses

Never

19

Sometimes

58

Frequently

93

Weekly

109

Daily

17

N/AorBlankResponse

491

Question2T:Howoftendoyouusethefollowing?[Scanning/Faxing]
Response

Numberof
Responses

Never

264

Sometimes

103

Frequently

62

Weekly

24

Daily

N/AorBlankResponse

33

Question2U:Howoftendoyouusethefollowing?[Studyareas]
Response

Numberof
Responses

Never

193

Sometimes

109

Frequently

75

Weekly

54

Daily

36

N/AorBlankResponse

24

Question2V:Howoftendoyouusethefollowing?[UpToDate]
Response

Numberof
Responses

Never

124

Sometimes

64

Frequently

62

Weekly

76

Daily

141

N/AorBlankResponse

24

Question2W:Howoftendoyouusethefollowing?[WebofScience]
Response

Numberof
Responses

Never

238

Sometimes

107

Frequently

66

Weekly

31

Daily

18

N/AorBlankResponse

31

Question3:Whichofthefollowingexpandedlibraryservicesortechnologieswould
MOSTenhanceyourexperienceusingCarpenterLibrary
SuggestedServices&Technologies

Numberof
Responses

Additionalgroupworkandpresentation
space

132

Datastorageservices

103

Externalmonitorsforpersonallaptops

86

Opportunitiesforselfservices

76

Skypeorvideoresearchconsultations

61

OtherorBlank

33

Question4:Whatcitationsoftwaredoyouuse(chooseallthatapply)?
CitationSoftware

NumberofResponses

EndNote

186

Flow

Mendeley

19

Papers

22

ReferenceManager(Refman) 58
Zotero

24

None

156

OtherorBlank

24

Question5:TheLibraryunderstandsmyneeds
LikertScale

NumberofResponses

1StronglyAgree

130

169

144

31

5StronglyDisagree

Question6:WhenIaskforassistance,theresponsetimeisappropriate
LikertScale

NumberofResponses

1StronglyAgree

240

125

77

19

5StronglyDisagree

11

Question7:ThetrainingIreceivefromtheLibraryishelpful
LikertScale

NumberofResponses

1StronglyAgree

126

132

142

32

5StronglyDisagree

11

Question8:Librarystaffisknowledgeable
LikertScale

NumberofResponses

1StronglyAgree

255

11

67

21

5StronglyDisagree

Question9:ItiseasytofindwhatIamlookingforontheLibrary'swebsite
LikertScale

NumberofResponses

1StronglyAgree

127

195

96

44

5StronglyDisagree

15

Question10:TheLibrary'swebsitemeetsmyneeds
LikertScale

NumberofResponses

1StronglyAgree

149

182

96

41

5StronglyDisagree

12

Question11:HowconvenientaretheLibrary'shoursofoperation?
LikertScale

NumberofResponses

1Extremely
Convenient

93

156

148

34

5Notatall
Convenient

14

Question12:IftheLibrary'shoursarenotconvenient,shouldtheLibrary:
SuggestedChangestoHours

NumberofResponses

OpenearlieronSaturday(now10am)

62

OpenearlieronSunday(now1pm)

97

OpenlateronFriday(now7pm)

71

OpenlateronSaturday(now7pm)

63

Maintain7ammidnightschedule
sevendaysaweek

105

OtherorBlank

93

Appendix E. Open Answer and Comments Survey Results

Questions2comments
1.
2.
3.
4.
5.

LibraryorientationfornewAlliedHealthstudents
Ihaveusedtheanatomicmodels
reservetextbooks
Onlinejournalsandworkspace.
No.Ididn'tknowtherewasanotary.Imightwanttousethat.Butbecauseourclinic

movedoffthemaincampus,Iprettymuchuseonlyelectronicresourcesofthelibrary.
6. IngenuitySoftware
7. ProceduresConsult.com/wakeforest
8. Inadditiontotheabove:IntermsofwhatthelibrarycandothatIcannotaccomplish
frommydesk,accessingthepeerreviewedscientificliteraturepriortothemid1990sis
thesinglemostvaluablefunctiontome.
9. Betterhoursespeciallyontheweekend
10. PubMed
11. Emailandverbalcommunicationswithlibrariansforassistanceinlocatingresourcesand
pubmedsearchassistance
12. Ihavesetupanappointmenttoaskforhelpwithaliteraturesearch.thelibrarianimet
withwasabletofind,inamatterofminutes,morethaniwasabletofindinaweek.It
wasincrediblyhelpfulandmovedmyresearchforward.
13. IusetheelectronicjournalsNEJMandJAMAveryoften.Iusethestudentandfaculty
directory.
14. Subjectmatterbooksavailabletocheckout
15. borrowinganatomicmodelsforteaching
16. Libriansgivingoneononetutorialsonendnote
17. OvidMedlinedaily
18. Laminatingservices.
19. studyrooms,haveborrowedprojectoronmultipleoccasions
20. Herb
21. Iusetheinprinttextbooksthatare"inholding"forthemedicalschoolclasses.Theyare
great.Also,theBRSbooksandstepreveiwbooksareveryusefultoo.Havingmore
subjectspecificBRSbookswouldbegreat!
22. Meetingareasforresidentinservicetesting.
23. Notreally.BiggestthingisPubmed.Idon'tconsiderthatalibraryservicebutwhenilink
throughtofulltextjournalsitoftendoesn'tworkverywell.
24. grouproomsanddryeraseboards
25. Thelibraryanatomy/modelsroom!It'sgreat.Thelibraryingeneralisasacredspacefor
learning.Thehistoryofscienceroomiswonderful(itwouldbegreattoseeafeatured

bookofthemonth!),soarethelibrariansandthesmallerstudyrooms.Allofthesesmall
detailsiswhatmakesthelibrarysowonderfulandconduciveforlearning.Havinga
laptopisgreat,buthavingalibraryisevenbetter.Theonlineresourcesareawesome,but
havingaBOOKispriceless.Don'ttouchthelibraryorgetridofitor...!!!Thelibraryis
integraltomedicaleducation,justasanatomyis.Ifanything,I'dliketoseelibrary
servicesampedup.
26. RegardingEndNote,IknowUpToDatenolongerusesEndNote(Iusedtoworkat
UpToDate).
27. askingthelibrariansforhelplocatingabook
28. Ourlibrariansoftenassistmeinperformingexhaustiveliteraturesearchesforongoing
researchprojects
29. IngenuityPathwayAnalysis(IPAbyQiagen)
30. WeareconstantlycallingonJulieJamesforavarietyofhelp.SheisaTREMENDOUS
assettothoseofuswhoaretechnologicallychallenged.
31. Theuseofsitewidelicensingforsoftwarethatisusedbymultipleinvestigatorsis
importantnotonlybecauseitisimportanttosupportresearchprojectsbutalsobecauseit
ultimatelysavestheinstitutionandtheinvestigatormoney.Itismyunderstandingthat
recentbudgetconstraintsdonotallowforthisexpenditure,forexamplethelibrary's
subscriptiontoIngenuitywillendasof4/14/15.
32. Isendmytraineesandstaffforcourseonvariouslibresourcesandtools
33. Textbooksonlineandjournal
34. assistancewithliteraturesearches
35. STAT!ref,
36. Guidancewithandsupportforpubmedsystematicliteraturereviews
37. Ireallyvaluethearchiveofprintbooksandjournals.
38. smallstudyroomsformeetings
39. Librariancomestoourmediciemorningreportandeasilyaccessibleforneedsinthat
capacity
40. InterlibraryLoanforZSRbooks
41. Ilovesomeofthedatabasesthatareavailable,liketheNationalGuidelines
ClearinghouseandACPJournalClub.
42. UpToDate
43. Iteachthemaster'sprojectforPAStudiesandworkwithalibrarianwhohelpsstudents
withtheirliteraturesearches.
44. ProQuestNursing
45. LexisNexis
46. CochranSystematicReviews
47. NCLive
48. MedCalc3000

49. UptoDate
50. IcometotheLibrarytogethelpwiththewebpagesthatIworkonforthedepartment
andforclassesoccasionally.
51. mostlyusepubmed,whichisaccessiblebasicallyanywhere,andtheejournalsviathe
ccc.
52. Itwouldbenicetohaveasecondarysystemforejournalsthatcccdoesn'tsubscribe.that
is,maybecccdoesn'thaveeaccesstothejournalofflaminghair,butdukedoes,sowe
canrequestshorttermaccesstothedukelibrarymaybeakeyorhyperlinkthatissent
byemailprovidingaccesstothedukelibrary.justathought.
53. OvidMedline
54. IfrequentlygethelpfromDavidStewart.Heiswonderful
55. studyrooms
56. AssistancewithNIHComplianceandnewbiosketchformat
Question5comments
1.
2.
3.
4.
5.
6.
7.
8.
9.

Idonotneedanythingspecificfromthelibrary.
Limitedjournalaccess.
withinfundinglimits
Notsurehowtheywouldknowspecificuserneeds
IuseelectronicjournalsandwegetmostIeverneed.
electricjournalsubscriptionshouldfittheneedfortheinstitutionalusers
Ineeditopenlater
Greaterhours
Ilovethelibrary,exceptforthecurrentlimitedhours.Myextremelysmall,liberalarts

collegehadlongerhoursthanCarpenterLibrary.
10. WishtherewereextendedhoursonSaturdays.
11. Itreallyshouldbe24hoursconsideringtheamountthatwe'reexpectedtostudyand
everyonestudiesbestatdifferenttimes.
12. AsaMS3,thelibrarylacksmaterialsforselfstudying.Thereareonly12copiesof
currentmaterialslikeCasefilesandPretest.Andtherearefewonlinetextaswell.
13. ineedittoworkbetterwithpubmed.idon'treallythinkwehavealltheelectronic
journalsweneed.itneedstobeintegratedwithreynoldacampussystems.
14. IamtoonewtoWFBMCtoanswer
15. Needmorecopiesofbooksforclinicalrotations
16. Moreprinters!
17. libraryfundingisinadequate
18. Thisisinavirtualenvironment
19. Andalwayscheerful!
20. TherearenotmuchresourcesonRadiology.
21. electronicsubscriptionstojournalsispooratWFSM

22. IworkclinicallyinsatelliteofficessoIneverhaveachance
23. Librarystaffarewonderful!
Question6comments
1.
1.
2.
3.
4.
5.
6.
7.

Ihavenotaskedforassistancerecently.
Staffisgreat!
idon'taskforhelpmuchbutwhenidoitisponderousanddifficultgenerally
Ihaveconsistentlyreceivedverytimelyandfriendlyservice
IamtoonewtoWFBMCtoanswer
Thelibrariansaregreat
Ihaveneveraskedforassistance
Idon'tusethelibrary
Questions7comments

1.
2.
3.
4.
5.
6.

Notrainingrecentlyperformed.
Haven'tdoneanytraining.
Neverhadanyin30years!
notsureabouttrainingschedule
Onlyontwoocaisions
MaybemaketrainingofmedicalstudentsmoreextensiveduringLAUNCHorcoordinate

withsemesterlysechdule
7. Oneslightmodificationwouldbetohavethelibrarytrainingformedicalstudentsata
slightlylaterdatethanthefirstweekoforientation.Thiswouldallowthestudentsto
becomesomewhatfamiliarwithourlaptopsandLCMSbeforewelearnaboutthe
library'ssystem.
8. N/AIhaveneverreceivedtraining
9. haven'tdonetraininginyears
10. don'treallyusetraining.shouldhave'haven'tused'forthesequestions.
11. Notrainingreceived(yet)
12. Ihonestlydon'tknow
13. notused
14. Prettystraightforward.Anybrochuredoesthesame
15. IthasbeensometimesinceItookaclass,butwhenIdiditwasveryhelfpul
16. Ihaven'tutilizedtheirtraining
17. IthoughtitwashelpfulbutIneverendedupusingthelibraryasidefromtheonline
resourceslikeAccessMedicineandUptoDate
18. Itwouldbehelpfuliftrainingforstudentsfromthelibrarywasmorelongitudinal
19. Ihavereceivednotraining
20. Ihaveneverhadtrainingfromthelibrary

Question8comments
1.
2.
3.
4.
5.

Ihavenotinteractedwiththemrecently.
Neveraskedforhelp
Thestafisincredibleandunderutilized.Theyareasignificantlyvaluableresource.
Needsomeoneforprinterproblems
Theycouldbealittlebetterhelpingwithfindingresearchpapers/navigatingpubmedand

otherjournaldatabases
6. ithinkso
7. IamtoonewtoWFBMCtoanswer
8. Veryhelpfulingettingourhousestafftrainedinresearch
9. Ihonestlydon'tknow
10. andtheyarealwaysgracious
11. Neutral.
12. Theyarealwayswonderfullyhelpful
13. Idon'tusethelibrary
Question9comments
1.
2.
3.
4.
5.

Havenotbeentowebsiterecently.
dependssometimesnotsoeasy
Haven'tused
needsimprovement
Forsomereasonsearchingonthecarpenterlibrarypagenolongerworksonmy

computer.Maybeitjustdoesn'tworkinchromebutitusedtoworkallthetime.
6. idon'tuseitmuch.usetheweb.
7. IamtoonewtoWFBMCtoanswer
8. IalwaysaskbecauseIcan'tfindanything
9. Ihonestlydon'tknow
10. Thelinktoaccesssitesoffcampusalwaysgivesmetrouble,therearetwodifferent
accesstypesandneitherislocatedintuitively.
11. Itisnotthatwellcurated
12. whatilookforisusuallyprettyfocused.
13. TheydonotseemtohavethenursingjournalaccessIneedformygraduateworkmostof
thetime
Question10comments
1. weneedstandingdesks!!!
2. Itwouldbenicetohavemoreaccessibleinformationrelevanttoemployeesotherthan
clinicalstaff.
3. Sometimethewebsiteisclunkyandnotuserfriendly.
4. The"searcheverything"featureworksreallywell.

5.
6.
7.
8.

Noitdoesn't
Ihonestlydon'tknow
needsmorefunding
PLEASeputlibraryiconondesktopsofeasiertofindonintranetsometimeshardto

rememberwhereitis.Needstobemorevisibleandeasytofind
9. IamtoonewtoWFBMCtoanswer
10. again,don'tuseitmuch
11. challengingtogettowhatyouwantquickly
12. Haven'tused
13. Hardtogettothelibrary'swebsite.Shouldbeaneasyclickonthemainintranetpage.
14. needsimprovement
15. neverusedit
16. Somespecializedjournalsarenotavailable,ornotbeyondrelativelyrecentarchives.
17. limitedjournals,difficultremoteaccess
Question13comments
1.
2.
3.
4.
5.
6.
7.

Morequietstudyareas
AtalkonZotero
Thehoursofoperationarenotrealisticfortheneedsofmedicalstudents.
Immediateaccesstomorejournals.
Increaseaccesstomorejournals
Abilitytoreceivetableofcontentsforjournalssenttofacultyemailbyrequest.
Makethewebsitemoreaccessible.Maintainlibraryhours(7midnight)sevendaysa

week.Providemorestudyspace.
8. Advertisingyourofferings.Forpage1ofthesurvey,Iwasn'tawarethathalfofthose
resourcesexisted.
9. readilyavailablehelpwithEndnotequestions
10. "Morejournalsinspecialties.Maybethetop12indexedjournalineachspecialty?
11. Easypdfdownloadfromremoteaccess."
12. Thismaynotbeunderyourcontrol,butoccasionallyIamunabletoaccessajournal
articleonline,orcanonlyreadtheabstract.Ithinkcertainjournalsrequirefeestoaccess
theirarticles.
13. Longerhoursontheweekend
14. Cancutbackonthehardcopystuffaslongasitiselectronic.Alibrarynowadaysshould
beabletofitinsidetheiPhoneinmypocket.Ithinkexpandingouraccesstoelectronic
journalcouldbedoneperhapsbereducingwhatwespendonhardcopyspaceand
materials.
15. Maximizeejournalaccess
16. Thelibraryhasmetmyneedssofar.
17. Moreelectronictextbooks

18. Littletosuggestatthemoment
19. "continuationofIngenuity(Iguesswillcontinuethroughothermechanisms)
20. othersoftwarethroughlibraryorother"
21. Offermoreonlinejournals;itseemsthesehavebeencutbackinrecentyears.
22. Emphasisononlineservicesandaccessfromoffcampus
23. ElectronicjournalsaremymainuseandthereareafewsuchasIEEEandAPAthatwe
donotget.ThatiswhatisusedailyandIappreciatewhatwehavebutwouldsuggestany
additionalfundsgotogettingmorejournals.
24. Longerhours,andmorestudyspace..althoughIhaven'ttriedtostudyoftenatthelibrary,
sometimesthereisn'tanyspaceatall.Also,inthebackroomsandconferencerooms,
theinternetisverypoor,furthermakingitworthlesstostudythere.
25. Ithinkoncertainholidaysthelibraryshouldstillbeopen.Forexample,thelibraryis
closedonLaborDayeveryyearbuttheMDstudentsoftenhaveexamsrightafterLabor
Day.Itwouldbeveryhelpfulifthelibrarycouldremainopenthosedays.
26. Iworkintheresearchpark,farfarawayfromthelibrarywhichisincrediblydifficultto
accessandusesoIonlyuseonlineservicesthatthelibraryoffers,suchasaccessto
journalsusingthemedcenter'scredentials
27. Lettingpeopleknowwhatisthereandwhatisavailablewouldbeastart.
28. Morejournalsandmore"reach"backintotheolderliterature.
29. Accesstosoftwareshelpfulinpublications.
30. bettercoverageofjournalaccess
31. Moreavailability
32. "Increaseopeninghours.
33. Morestudyspacesthataremoreopen/morewindows!"
34. Iwouldloveitifthereweresomestandingdesksinthelibrary.Firstandsecondyear
medicalstudentsdosomuchsitting.
35. Idon'tknowifthisispossible,butitwouldbesogreattohavemoregroupstudyrooms.
Iftheywereabitfurtherfromthequiet,individualstudyspaces,thatwouldbegreat!
Peopletendtogetalittleexcited(read:loud)ingroupstudyrooms,sohavingthem
outsideofthelibrarywouldbenice."
36. Moreupdatedtextbook/referencebooksavailableforcheckout.
37. Openearlierduringtheweekends
38. Librarybeingopenlater
39. betteranatomicmodelselection
40. Accesstomorejournalsandtoarticlesthatarepublishedonlinepriorto"actual"
publicationdate.
41. Googlechromeshouldbeavailableonallcomputers,internetexplorerisanoutofdate
systemandcannothandlemanynewerplatforms
42. Betterwirelessnetworkingtoallowformoreefficientprintingservices

43. Additionalelectronicjournals
44. moreepublications
45. AsfacultyIwasembarrassedtolearnofourlibrarieshoursofoperation.Ourcurrent
hoursaresad.PerhapsWakestudentsdonotspendtimeinthelibrarylikemymedical
schoolclassmatesdidatmymedicalschool,butIamnotthatfaroutofmedicalschool
andmostofmyclasslivedinthelibraryfromthetimeitopeneduntilthetimeitclosed.
ThehoursthatourWakelibraryhaswouldhavebeenunacceptable.
46. Openasmuchaspossible.oratleasttill2am.
47. Iliketheideaofexternalmonitorsforlaptops!
48. Iwouldreallylovetobeabletoprintfrommypersonallaptop,whichisaMac.I'msure
thereisawaytoauthorizethis,becauseIcanaccessthecitrixserverandviewEpicfrom
it.
49. Thanksforasking,butIdoubtIwoulduseanythinganyway.
50. IncreasingthehoursonFridaySunday.AlotofourtestsoccuronMondays,andsothe
weekendbeforethetestiscrucialforstudying.Ontheseweekendsespecially,thereis
almostalwaysalineofstudentsoutsidetheentranceonSundays.
51. Extendedhours...moresunnystudyrooms!:)
52. "I'dlikemoreclassesforresearchsuchas:
53. Howtousereferencesoftware
54. Reviewofstatisticaltechniquesandavailablesoftware
55. LibraryresourcesbeyondPubMed
56. Howtoaccessunpublishedclinicaltrialdata"
57. Can'tthinkofany
58. improvedWiFisignalandabilitytoconnectandprintfrompersonalcomputers.
59. IneedaccesstoPubMed.
60. increasethenumberofelectronicjournalsubscriptions.
61. Increasedhours.Nottimingoutprintjobs.Ireallydon'tknowwhythisisathing.
62. Extraprinters
63. Morestudyspace.Moreonlinematerialsthatsuitetheneedsofmedicalstudentsaswe
gothroughvariousrotations.
64. Moreelectronicaccesstojournals.
65. Anewsletterthathighlightsdifferentservicesthatwemaynotbeawareof,someof
whichwerecitedinthesurvey.
66. Asaresidentstudyingforboards,havingextendedhoursuntilmidnight7daysperweek
wouldbemostbeneficial.Thankyousomuch!
67. accesstomorewebsites/apps(suchasepocratesor5minuteconsult)insteadofhavingto
buythemourselves
68. Morestudyrooms

69. thetextbooksinmyspecialtycouldbemoreuptodate(recenteditions)(Pediatric
CriticalCare)
70. Itwouldbehelpfultohaveassistancewithformattingreferencelistsforgrantsorpapers.
71. "improveintegrationwithpubmedsoicangetfulltextsmorequicklyandeasily
72. offerservicetohelppullpapersisendalistofreferences,theyfindthemandgetthem
tomewhetherelectronicorpaper
73. provideconsultingforpapersandbackground/litreviews
74. dotrainingviaskypeorgotomeetingorsomethingorhelpstudentsdirectlyratherthan
meexplainingtothem."
75. Easierinterfacesw/journals;toomanydifferentportalscurrently
76. Moreoutletsforcentertables
77. Moreenclosedstudyspace.
78. Serviceisexcellentformyneeds
79. Ilovethelibrary.Ithinkitwouldbegreattoseeafeatured"historyofmedicine"book
selectedfromthehistoryroom.Newwaystoengagewithusers.
80. Moreprintersandbetterhours.
81. Morefunding;EbooksubscriptionstotextbookseriessuchastheAmericanAcademyof
Ophthalmologywouldbehelpful,asotherinstitutionsareabletoacquireandgive
studentsaccessto.
82. Thewebsiteisdifficulttouse.Iwouldsuggestputcommomlyusedsitesattheopening
ofthepage.
83. Serviceisprettygoodalready
84. subscribetomorejournals
85. Requestsforinterlibraryloanmaterialwithoutacharge.
86. BeabletogetatriclesthatarenotavailableonPubmedorsciencedirect,etcwithno
chargeonus
87. TheLibraryhasalwaysofferedexceptionalservice.Ithinkmostofusinouroverlybusy
liveshavenottakenadvantageofalltheservicesoffered
88. subscriptionstomorejournals
89. Additionalcopiers
90. "Suggestionsonimprovingassistancewithliteraturesearches:
91. 1)Providesearchtermsused2)Beveryclearwhichsearchtermsyieldedwhichresults
whenmorethanonesearch(orvariationsofasearch)isprovided"
92. sendingalistofresourcesforfacultytoknowwhatisavailable
93. Storagesolutions
94. I'mnotreallysurewhattosay,Ilikeusingthelibraryforthemostpart.Someofthe
studyroomscouldgreatlybenefitfromupdating...evenanewcoatofpaintwouldgoa
longwaytomakesomeoftheroomsmoreinviting.

95. FullweekendhoursIwouldhavefoundmorehelpfulasafirstandsecondyearstudent
beforetests.
96. Havingabilitytoconnecttopeeruniversitylibrariesandsearchtheircatalog
97. Makinglibraryhoursmoreavailabletothosewhohavecommitmentsduringnormal
businesshours.
98. Moretrainingtoutilizeallthelibraryresources
99. Makemoreelectronicjournalsavailable.Irarelygointothelibrary.ButIdoliterature
searchesanddownloadjournalarticlesregularly.HavingaccesstoAPA(AMerican
PsychologicalAssociation)journalswouldbeextremelyhelpful.
100.
moreelectronicjournalsubscriptions
101.
expandedelectronicsubscriptionstojournals
102.
Extendedhours
103.
Morejournalsubscriptions.
104.
whenyouaccessanetextboook,youdon'tgetthebook.Sometimesyouget
othertextbooks.Whenyousayetextbook,IwouldliketoseethattextbookwhenIpull
itupandnotberoutedtoanotherwebsite.
105.
Medstudentsshouldhave24houraccesstolibrarystudyspaces.
106.
Morestudyrooms
107.
freeinterlibraryloan
108.
24LibraryAccess
109.
Atmyundergraduateinstitution,IwasabletouseInterlibraryLoantoorder
booksfromanyotherparticipatinguniversitywithnocosttothestudent.Ifthatwere
offeredhere,Iwouldusetheservicemuchmore.
110.
Extendedhours,especiallyforthefirstandsecondyearswhenstudyinghappens
moreoncampus
111.
moreaccesstoelectronicjournals
112.
Alittlelongerregularlibraryhours
113.
Studentswouldlikeaccesstobetterexampreptypequestionsonline.Iknowthat
thereareobstaclestothis,butitissomethingthatstudentswant.
114.
Serviceisgreat,butI'dliketoseemoremarketingforthelibrarybyPR&
Marketingsothatmoreemployeesandstudentsareawareofalltheresources!
115.
Makeallstaffawareofwhatisavailabeinthelibrary.Especiallyifthereis
anythingfornonmedicalindividuals.
116.
NochangesarerequiredasfarasI'mconcerned.Thestaffandmatertialsaretruly
outstatdingandhelpful.
117.
notsureperhapsbettercoordinationofserviceswithZSRLibrary
118.
weneedstandingdesks!!!!!!!!!!!
119.
MostofthearticlesIfindtendtobeaimedatMDstudents.Iamworkingonmy
MSNinnursingeducation.AlthoughIcanfindfullarticlesmoreoftenattheCarpenter

Librarythanatmyschool'slibrary,Iusuallycannotfindarticlesinnursingjournals
relatedtomytopics.
Question14comments
1.
2.
3.
4.

Servicetopatrons
Provideaccesstodatabases
Electronicjournals
Veryhelpful.Printingandscanningisgreat.Goodseparationofquietareasfromgroup

workspace
5. Veryfriendlyandhelpfulstaff.Greatlocation.
6. searchsupport
7. Keepstudyareascleanandquiet.Helpwithprintingproblems.
8. Librariansareeasilyavailableandveryhelpful.
9. "Veryprofessional,timelyservice!
10. Greatselectionofelectronicresources!"
11. Friendlystaffwhoisalwayswillingtohelpandaccommodatestudents
12. studyareasandonlineresources
13. Goodcollectionofresources
14. Veryhelpfulandcourteousstaff;excellentquietspaces;nicereferencesection.
15. Thelibrariansarereallynice
16. "OnlinejournalsandUpToDate.
17. Thepeoplearereallynice,too!"
18. Onlineresources
19. Libraryemployeesarewillingtohelp.
20. Customerservice
21. TheelectronicdatabaseforPubmedisgreat.Ihopethelibrarycontinuestoofferalarge
varietyofpublicationselectronically.
22. Electronicaccess
23. Electronicservices/fullelectronicarticlesfromjournals
24. Fastresponsetime
25. Ilovethestaffatthelibrary,theyarealwayssofriendlyandhelpfulandwillgooutof
theirwaytoaidyouinwhateveryouaredoing,evenifthatmeansemailingyouthenext
daywithananswertoaquestion.Additionally,Iloveourcollectionofbooksbothin
printandebooks.Thenumberofebooksaddedthisyeariswonderfulandhasbeenso
helpful.
26. GiveaccesstowebserviceslikePubMed&journals
27. HelpsmetofindwhatIneedbeyondtheeasilyaccessiblerecentliterature.
28. Onlinejournalaccess.Veryhelpfulandfriendlystaff.
29. "helpfullibrarianshasquietstudyroomshasgroupstudyrooms"
30. Veryfriendlyandhelpfulstaff!
31. Personalcontact

32. Printingresourcesalongwithaccesstoetextbooksandprinttextbooksaregreat!
33. supportresearchwork.provideprintservices.
34. Everything.Iloveourlibraryandlibrarians.Keepdoingwhatyou'redoing.
35. Staffisveryhelpful,goodselectionofbooks.Iwishtherewereelectroniccopiesof
booksourMS1andMS2professorsrecommendforustopurchase.Itisinsanetoexpect
wecanbuya$400textbookfora4weekclass.Thereareafewpapercopies,butwecan't
takethemoutofthelibrary(usually)andtherearetoomanypeopletryingtoaccess
them.Electroniccopieswouldbegreat.
36. Ilikethequietroomsandprinting
37. Goodpeople
38. Thestaffareveryhelpfulespeciallywithassistingwithfindingresuorcesonlineaswell
asfindingbooksontheshelves.Thelibraryisalwaysinveryneatconditions.
39. reasonablesetofolder,boundjournalsnotaccessibleonline
40. Providespecificconsultationwhenasked.
41. Longtermstaffmembersaregreat.
42. help
43. Interlibraryloans,provideeffectivespacetoread/think
44. personalservice
45. Staffareveryhelpfulandveryknowledgeable.
46. Havetimeofffortheemployeesapparently.
47. "Freeprinting.Fairlygoodstudyspaces.Onlineresourcesworkfairlywell."
48. Thestaffisveryfriendlyandproactiveabouthelpingme.
49. Freeprintingisveryhelpfultowardsoureducationandtheemployeesatthefrontdesk
arealwaysextremelyhelpful.
50. Keepingtheprintersinworkingorder!
51. ThestaffisAMAZINGandso,sohelpful.VERYthankfulfortheirwillingnesstohelp
andsupportusstudents.
52. Thelevelofinstructionintheirpresentationsisexcellent,asiswillingnesstopacethese
presentationsandtorespondtoquestions.
53. Veryhelpfulstaff;lovetheelectronicresources.
54. Friendlystaff.Alwaystrytohelp.
55. veryattentivetothestudents'needsandveryresponsivetothemwhentheyaskforhelp.
56. Thefrontdeskisveryhelpful.Trainingclasses.
57. Printingactuallyworksforthemostpartandwhenproblemsariseitseemslikethestaff
isgoodaboutfixingthemquickly.
58. Providesexcellentbooks/textbooks.Themodelsforanatomyarereallygood.Study
roomsareexcellent
59. Ithinktheprintingareahasimprovedovertheyears.Havingfreeprintingforstudents
hasbeenhelpful.Thisfeatureisdeeplyappreciated.
60. Eagertoassist.

61. congenial,helpfulstaff
62. Keepspubmedavailableandmanyfreearticles
63. Helpfulassistanceinapleasantway.
64. Goodquietstudyspaceandgroupstudyrooms.
65. Veryniceandknowledgable
66. onlineresourcesareeasytonavigate,interlibraryloanhasworkedwell
67. intranetpageishelpfulandhaslotsofresources
68. notreallysure.whenicangetajournalitsnice.
69. Greatservice,especiallywithonlinerequests,interlibraryloans,gettingpdfcopiesof
requestedarticles.
70. Consultation
71. Respondtoproblems;veryknowledgeablestaff.
72. Internetaccesstouptodate,textbooksandjournalarticles
73. helpwithpubmedendnotetrainingandgettingaccesstoneededreferences.Frontdesk
staffisphenomenallyhelpfulinhelpingfindprintarticles
74. Staffareveryhelpful!
75. Spacewellmaintained
76. provideresourcesandstudyspace
77. Staffaregreat
78. Electronicjournalaccessiscomprehensive
79. IcanrelyonitasaquietplacetostudyandIcanalwaysprint.
80. Onlineresourcesincludingjournals,textbooks,andreferencematerial.
81. Veryfriendlyandhelpfulstaff!
82. Spaceandresourcesarealwaysavailable.Veryconvenient.
83. Greatplacetolearn!
84. Thelibrariansareveryhelpfulandresponsive.
85. providesaccesstovitalonlineresourcesandsubscriptionstoelectronicjournals
86. Service
87. Provideaccesstoelectronicjournalsandaccessmedicine
88. Accesstoonlinecontentegjournals,books,anddatabases
89. Electronicaccesstoinformation
90. subscribetomostjournals
91. Wonderfulstaffandwonderfulfacilities.
92. everythingineeditfor
93. Mosteverythingbutthethingthatstandsoutishowhelpful,kind,andpatientthestaff
alwaysis.
94. Iappreciatethenumberofgroupandprivatestudyspacesavailableandthatoutletsare
accessiblethroughout.Printingandfaxingcapabilitiesarealsoveryconvenient.
95. Onlineaccesstojournalsviapubmed
96. Service
97. personalizedassistancefromlibrarians.TheyareveryresponsiveandIhaveneverhad
muchofawait.

98. Electronicjournals
99. AccesstoPubMed
100.
I'mnotsurewhattosay.Again,Ilikeusingthelibrary.
101.
Managestudyrooms.
102.
Theyputcheerfulhelpfulpeoplerightinfronttoguideandassist.
103.
providingquietstudyrooms
104.
Helpfulandknowledgablestaff
105.
Cleanpersonableandusefulenvironmentpopulatedwithgoodresourcesatour
fingertipsforfree.
106.
TrainforNIHbiosketches,lyncinandliteraturereviews.
107.
Provideappropriateresources
108.
researchlibrariansupport
109.
classes
110.
I'mhappywithhowthelibraryfunctions.IusuallyuseitforWebofScienceand
forjournalarticles.Iftheydon'thaveajournalarticle,theyusuallyfinditpromptlyfor
mefromanothersource.
111.
Itisagreatstudyspace.
112.
Seamlesssearch/accesstoelectronicjournals,andwhenneedpapercopy/inter
libraryloan,ithasbeeneasytoobtainhelpandgetthereferenceIneed.
113.
Electronicaccesstomedicaljournals,evenfromhome.
114.
Goodonlineresources!
115.
Theelectronicresourcesareverygood.
116.
Thestaffaregreat!They'reveryresponsiveandhelpful,especiallywhenthe
printersbreakdown.
117.
Providecomputeraccessandfriendlyservice
118.
Maintainingquietandcomfortableenvironment
119.
organizedelectronicresourcesparticularlyclinical
120.
textbookresources
121.
"Trytoassistinanywaypossible.
122.
Providefreeprinting"
123.
Ilovethatwehaveaccesstosomanyresources.
124.
Thereareagoodnumberofonlinejournalsavailable.
125.
Thetrainingthatlibrariansprovideduringthirdyearisreallyhelpful.Ienjoyed
beingshownhowtolookupguidelinesandhowtobestusethelibrary'sresources.
126.
Placestostudyandprinting
127.
friendlyhelpfulstaff;accesstonotary
128.
Softwareclassesareextremelyhelpful.Withstaffincreasinglyreliantonuseof
computersforvariousfunctions,wouldhelptoexpandtrainingtoincludeinfoonsystem
updates(whenupgradedtodifferentversionsofWindows/Word/Excel,etc),howto
searchintranetfororganizationalinformation,etc.,useofiShare,virtualmeetings
(WebEx,GoToMeeting)forconferencing.

129.
130.
131.
132.
133.

electronicresources;staffwhoarewillingtohelp
GreataccesstoonlinematerialsIneed
Goodaccesstojournalarticleselectronically.Staffareresponsive.
Anyonewhoisaskedforhelpisreceptiveandhelpful
Thelibrarystaffwiththeirknowledgeandexpertisearesovaluable.Theyassist,

guideandteachthosedoingresearch.Thelibraryisasafe,comfortableplacetolearn.
134.
Provideonlineaccesstousefullinks.
135.
Theyhavebeenveryresponsivetomyteachingneeds
136.
Greatenvironmentforwork/study;helpfulsoftwareclasses.
137.
electronicaccess
138.
Everything.
139.
facilitatesaccesstoMedlineandtoelectronicjournalsandbooks
140.
Theircustomerserviceisphenomenal.Theyareveryresponsivetoquestions,
concernsneeds
141.
Greatcustomerservicealwayswillingtohelpandprovidequickresponsetime.
Iftheydon'thavewhatIneedtheyfindawaytohelpmegetmyneedmet.
142.
TheirresponsetimeforILLrequestsandReferenceassistanceisveryfast.The
employeesarepolite,patientandhelpful.
143.
Providesaccesstowholearticles
Question15comments
1. OpportunityformyAlliedHealthstudentstolearnhowtoutilizetheservicesofamed
schoollibrary,whichopensuptheirworldtonewlearningexperiences
2. Computing,copying,faxing,andscanning.
3. Referencematerials
4. Accesstoindexedjournals.
5. Accesstodatabases
6. PubMedaccess
7. Printing
8. Studyconduciveenvironments.
9. Journalaccess,
10. ILL
11. electronicmedia
12. searchsupport
13. Greatresource.
14. PubmedandUptoDateaccess.
15. Accesstoprintersandstudyspace.
16. ElectronicaccesstoresourcesIneed.
17. Beingabletofindclinicallyrelevantinformation24/7throughtheuseofelectronic
resources.
18. Journalsubscriptions.

19. Accesstomultipleelectronicjournals
20. "onlinejournalsandbooks
21. webofscience"
22. "Accesstojournals.
23. Uptodate."
24. Resourcesforjournal
25. Intheolddaysfindingprintedjournalsandtexts.
26. Studyspace!
27. uptodate
28. "ElectronicaccesstojournalarticlesthatIneed.
29. Helpgettingarticlesbyinterlibraryloanwhenwedon'thavedirectonlineaccess."
30. Weusethemeetingroomsalot.
31. Useofonlineresourcesejournals,webofscience.
32. Theelectronicaccesstojournalarticles
33. AccesstoPubmed,electronicjournalsandelectronictextbooks
34. Onlineresources
35. Pubmedandaccesstoprintjournals
36. continuesmyeducationasafacultymember
37. Accesstoonlinejournals;somehelpwithpresentationsandcitationsoftware.
38. Studyspacewithaccesstoreferencesources
39. Electronicaccess
40. Occasionallyprintingsomethingincolor
41. Gettingarchivedarticles
42. Computeraccess,printing,copying,faxing,studyresources
43. Accesstoebooksanduptodate.
44. Accesstopapers&websites.
45. Iknowwhereitis.Ihavenotbeeninitinoverayear.
46. Accesstopeerreviewedjournals.
47. Pubmed,journalaccess
48. PubMedaccesstotextofarticles
49. "computeraccesswhileathospitalonrotations
50. printing/scanning
51. quietstudyareas
52. referencematerials"
53. accesstoresearcharticlesandjournalsonline
54. Referencedinformation
55. Journalaccess
56. Accesstotextbooks,onlinejournalsandotherresources
57. thestaffthey'rethebestresourceinourlibrary,handsdown!
58. helpfindingprintarticlesneededforresearch,clinicalkeytoaccessonlinetextbooksand
articles,pubmedforresearchandlearning,uptodateforclinicalinformationtotakecare
ofpatients,printertoprintarticles,computerstostudyatanddoresearch
59. asabove
60. Quietstudyspace,plentyofresources,andgoodaccessibilityofgrouplearningrooms.

61. Greatplacetofindresources.
62. IgetgoodhelpwhenIneeditonceayear.
63. ELcrtonicsubscriptionstoJournals
64. IstudyintheLibraryoftenbecauseitisverytranquilallthetime.Inaddition,thequality
oflightsourcesinCarpenterLibraryisexcellentandthistendstohelpmestudyfor
severalhourswithouteyefatigue.Thecomputerscreenshavegoodqualityantiglare
shieldsaswell.
65. Printingandstudyarea
66. Printcopiesofjournalswithoutonlineaccess
67. accesstomaterialsnotavailableonline
68. Anextrasetofeyesandbrainpowerinfindingthings
69. Electronicresources
70. Electronicjournals,textbooks,archives
71. Printingservices
72. Accesstooldjournalarticles,electronicaccesstoWebofScienceandinterlibrary
searching
73. handsontrainingforendnote,findingreferences,eloan
74. OnlineaccesstoejournalsMedline/pubmed
75. Accesstothestacksofpapersthatareolderandthusnotonline.
76. "Freeprinting.
77. Studyspace
78. Pubmedworksgreat
79. Iuselibraryresourcesformuchofmyclasswork."
80. Studyareas
81. Easyaccesstoprinting
82. Accesstouptodate
83. Accesstoelectronicresources.
84. Manyyearsagoitwasgreattohaveaccesstoprintjournals;now,witheverythingon
line,itisveryuncleartomewhyweneedalibraryatall.Increasingonlineaccess
wouldbeofmorevaluetomethanmorestaff.Igenerallylikelibrariesandlibrarystaff,
butwhohastimetowanderoverthereandtalktosomeoneortoestablishthekindof
interpersonalrelationshipsthatcontributetolongtermresearch?
85. ThemainthingIutilizefromthelibraryareaccesstoelectronicjournals.Oftenthe
libraryhaswhatIneed,butnotalways.SometimesIcanfindthearticlesthroughthe
ZSRwebsiteIdonotknowwhyourlibrarydoesnotautomaticallylinktoZSR
journals.SometimesIcannotgetelectronicaccesstojournalsIwouldliketohaveaccess
to.MostofthetimeIcannotgetintothejournal,butsometimesIcangetaccessdirectly
fromthejournalswebsite,butnotthroughtheWakeinterface.

86. Ithasalwaysbeenaquiteplacetostudythatallowsmetositdownandreallyfocuson
myschoolwork.
87. Onlinejournals.
88. Useoftheonlineresourcesandprinting.
89. Studyspace,availablebookstoreferencewhilestudying,printing.
90. Someofthejournalsarenotaccessibleonline.
91. onlineaccesstotextbooks,uptodate,journals
92. Instructiononnewrequirementsforourpublicationsandthemanychangesthatseemto
occurwiththis.Theyarealsoveryresponsiveintheirassistancetoourassistantswho
areupdatingandmaintainingourCVs.
93. Electronicresources,freeaccesstomultiplejournalfulltextarticles.
94. Usingtheprinter.
95. printingservices
96. journalelectronicsubscriptions.
97. studyspace
98. QuietplacetostudywiththeresourcesIneed
99. offsiteaccesstodigitalresources
100.
Availabilityandassistancetodoresearchandhelpwithpatientcareproblems.
101.
onlineaccesstojournals,pubmedanduptodate
102.
abilitytoaccesspubmedremotelyviainternetandaccessjournalselectronically
103.
electronicresources
104.
references,meetingspace.
105.
Onlinejournalaccess.
106.
quietplacetostudy,aloneorwithgroup
107.
Quietstudyspace.
108.
Onlineaccesstojournalsandresourcesfromremotelocations.It'sgreattonot
havetobeoncampusinordertoaccessresources.
109.
interlibraryloanservices
110.
Accesstoelectronicjournals/articles,useofcomputerstoremoteinotdesktop
111.
Spacetostudy,electronicresources,printing
112.
onlineresources
113.
electronicjournals
114.
accesstoelectronicjournals.needtointegratetoaccessotherlibrarytoo
115.
"Inthe""olddays,""photocopying.Now,gettingejournalsandbeingableto
printpdf'sinmyoffice.
116.
Ialsoreallylikehavingaccesstosomanyjournalsand,toalesserextent,e
textbooks."
117.
Onlinetools
118.
MedLineassistance
119.
Internetaccesstouptodate,textbooksandjournalarticles
120.
Pubmed/endnotetraining.Referencesandfulltexts

121.

Studyspace.Printers.Publiccomputers.Onlinetextbooks,UpToDateandother

vitalresources.
122.
Studyspace,printing,copying,scanning,onlineservices
123.
studyspace
124.
studyandmeetingspace
125.
accesstoonlinejournals,clinicalkey,andonlinetextbooks
126.
Printing,scanning
127.
computers;journalaccess;printing;epicaccess
128.
Accesstoelectronicjournal
129.
accesstoonlinejournals,libraryloan
130.
Quietstudyspaceandcolorprinter
131.
Studyspaceandonlinematerial
132.
Studyrooms.
133.
Accesstoprinters,scanner,computers,studyspace.
134.
Pubmed
135.
Printing,studying,theanatomymodelsroom,placestoopenbooksandlearn.
136.
Placetostudy;acquiretextbooksandresourcesforlearning;printing;computers
137.
providesaccesstovitalonlineresourcesandsubscriptionstoelectronicjournals
138.
Accesstoelectronicjournals
139.
Provideaccesstoelectronicjournalsandaccessmedicine
140.
Accesstowebofscienceandelectronicjournalarticles.
141.
Pubmed
142.
Pubmedaccessandendnote
143.
Electronicjournalaccess
144.
Accesstopubmed
145.
journals
146.
Accesstoelectronicjournals.
147.
Wonderfulassistancewithfindingitemsformyresearch
148.
convenience,completecoverageofmyinterestsandgreatstaff
149.
accesstoonlinereferences,UpToDate,ejournals
150.
PrintingservicesSearchassistance
151.
ElectronicjournalsandelectronicbooksandPubMed
152.
Supportwithlocatingobscurearticles,helpwithtechnologicaldifficulties
153.
Subscriptionstojournalsandothereresourcesareimportantforaccesstoupto
dateliterature.
154.
RochelleKramerisourassignedlibrarianandshehasspenttimeinourdeptto
understandourneedsandkeepusabreastofresourcesweneed/howtousethem.
155.
easyaccesstojournalstofaciliatemyresearch
156.
Iusethelibrarymostoftenasaplaceforprivatestudyingorasaresourcetoprint
researchpapers.
157.
Accesstoonlinejournals
158.
notorizingformsandonlineresourcesforresearch
159.
Photocopies,journalaccess

160.
161.
162.
163.
164.

interlibraryloanassistanceandlocatingdifficulttoaccessfulltextoptions
Electronicjournals
PubMed,
Literaturesearches
Useofcomputersbetweenmeetingsonthemaincampus(myofficeisat252

Vine)therearealwayscomputersavailable,nowaittime"
165.
usingclinicalkey
166.
electronicjournals!!
167.
AccesstoPubMed
168.
Quietstudyspace.Itismucheasiertofocustherethaninlab.
169.
Studyroomsasafirstandsecondyear.IuseUpToDateandPubMedveryoften
nowforthirdandfourthyearresearchwhileonwards.
170.
I'vebeenherefor26years,soPubMedandthestackshavebeenmymainstays.
171.
Quietstudyroomsandcouchestostudylonghours
172.
Onlineelectronictextbooks/publicationsandabilitytoscanandprintdocuments
173.
Studingwithresourcesthatarefree.
174.
Supportofferedbythelibrarianandotherstaff.
175.
Onlinedatabases/resources
176.
Onlineaccesstoelectronicjournals.
177.
onlinejournalaccess
178.
publicationsupport,trainingforstaffinsoftware,interlibraryloans,faculty
publications
179.
accesstoEjournals
180.
Accesstocurrentliterature.
181.
electronicsubscriptionstojournals
182.
Greatstudyspace
183.
Accesstouptodate(forclinicalwork)andelectronictextbookswhenIwas
teachinga1styearclassespecially.
184.
electronicacademicjournals,uptodate
185.
PubmedandUptoDate
186.
Accesstolibrariansisveryhelpfulforassistingwithsearchesandhelpingwith
medicalschoolcurricularcontent.
187.
Computeruseandotherresourcesinprint
188.
Printing,studyingareasandcomputeruse
189.
webbasedresources
190.
resources
191.
QuietplacetofocuswhileIstudyandcompleteassignments
192.
Onlineresources
193.
IprimarilyuseInterlibraryLoanandtheonlinejournals.
194.
Spacetomeetwithgroupsstudyspace
195.
Allofthejournalsubscriptionsandetextbooksubscriptionsthelibraryhasare
great!IrarelyfindaresourcethatIwanttousebutcan't.It'ssonicehavingAccess

Medicine,UptoDate,PubMed,andtheotherresourcesanddatabasesImentionedabove
soeasilyavailable.
196.
Accesstoscientificandmedicaljournals
197.
AquietplacetostudyandaccesstotonsofonlineresourcesthatIwasabletouse
firstandsecondyearforbasicknowledgeandthirdandfourthyearforpracticalclinical
knowledge
198.
Softwaretraining.
199.
DavidStewarthasassistedwithliteraturesearches;thisisverymuchappreciated,
especiallywhenwehaveatopicthathasverylittleresearchpublished.
200.
Accesstoonlinematerials(journals/books)Ineed;UpToDate
201.
Interlibraryloans.
202.
ThewisdomandmentoringofDavidStewart!Thegreatcomputerclassesandthe
willingnessofinstructorstotutormeoneononeifneeded!Theawesomenewsletterthat
Ilinkoncommunicationstostaff.
203.
IusetheCarpenterLibrarylinksalmostdailyfromtheintranet.Mostfrequently
UptoDate,Micromedex,andPubMed.
204.
PubMedandaccesstopapersIneed
205.
Idon'tworkonthemaincampus,butfrequentlyhavemeetingsthere.Thelibrary
isveryhelpfulasaworkspacewhenI'mbetweenmeetings.I'vealsobenefitedfroma
numberofclasses,includingEktron,WordandExcel.
206.
electronicaccesstoejournals
207.
Completingmyrequiredtraining.
208.
Accesstoonlineandprintliterature
209.
convenientandpleasantpersonalassistancethatispromptfromthelibrarianswho
gooutoftheirwaytohelpinanyway
210.
Assistancewithliteraturereviews
211.
placetostudyoncampus
212.
Resourcesandaplacetousethem.
213.
Training.
214.
Electronicresources
Question16comments
1. Increasedamountsofergonomicchairsanddesksandmoresmallgrouporindividual
studyrooms.
2. moreelectronicjournalaccesstophysicalsciences
3. MoreonlinequestionbanksExamMasterisclunkytouseandthequestionsaren't
clinicallyorientedenough
4. IsubscribetojournalsthelibrarydoesnotsubscribetosuchasMedicalTeacher;I
usuallycangetaccesstowhatIneed.

5. Moreaccesstoonlinejournalsandarticles.
6. Accesstoelectronicjournalsthatwedon'tcurrentlyhaveaccessto.
7. Anicevideoconferencingsetup*withsupport*wouldbeuseful.
8. Ifbudgetallows,toexpandelectronicaccesstomoreJournals
9. Moreelectronictextbooks,newereditions
10. Nospecificsuggestions
11. nonethatIcanthinkofbutoccasionallyIwillfindaPubmedreferencethatwedonot
carryelectronicallyandthatisbad.
12. Theinterlibraryloanshouldbefree.Wakeshouldjoinforceswithotherschoolstoshare
resourcessothatwedonothavetopayfortheinterlibraryloans
13. Morejournalsubscriptions
14. RecentjournalslikeJAMA,NewEngland,AAP,AAFP,etc
15. Justmaybemoreinformationaboutappsthatwecanuseonourphonesortablets
16. Researchparksatellitelocation?
17. "InstitutionalmembershipintheCLDavisFoundationtoallowbroaderinstitutional
accesstospecializedcomparativepathologyresources.CurrentlytheSectionon
ComparativeMedicinemaintainsamembership.
18. http://www.cldavis.org/"
19. Softwarelicences(e.g.endnote),
20. Treadmillandstandingdesks
21. Allaccesstomedicaljournals
22. Morequestionbanks.USMLEWorldisamazingandeverysingleoneofthemedical
studentswoulduseit,nodoubt.Qmax(fromUSMLERx)isaffordable.I'veheardthe
Kaplanquestionbankisdecent.Also,copiesofthemostrecentcopyofFirstAidfor
USMLEStep1wouldbegreat,particularlyiftherewereenoughcopiesforevery
student!
23. ItisvitaltomaintainaccesstoNCBIpubmed,UpToDateandClinicalKey.
24. Morejournallicensesperhapssurveyfacultyforjournalsthatarenotcurrentlyheldbut
areoftenused.
25. Additionalelectronicjournals
26. videoconferningwithotherhospitalsorindustry
27. Therearenumerousejournalsthelibraryshouldsubscribetobutthatitdoesnotmake
available,whichisinconvenient.
28. moreonlinejournals.
29. MaybesomemoreStepImaterials
30. Seeabovere:monitors.Additionalgroupstudyspaceswouldbenice,too.
31. Accesstomorejournals,andaneasierILLprocess.Sometimesthejournalscanbe
copiedanddonotrequireILL,butthisisnotalwaysclear.
32. Justmorewindowstotheoutsidecanbedepressingafterstudyingallday;)
33. Seeabove

34. AddsubscriptionstoNatureCommunications,NatureMethods,etc...
35. UworldQbank,KaplanQbank,morestep1materialsingeneral.
36. OneofthosenicefiltereddrinkwaterfountainslikewehaveonEfloor.Also,a
refrigeratorforustokeepsnacksandamicrowaveforustoheatupdinner.Youcould
putitinthesameareaastheprinterroomandmakeitabreakroom/printerroom.
37. visualDX
38. moreelectronicjournalsinsocialsciences
39. morejournals.anumberwedon'thave.
40. TopOVIDpackageisgreatesttool
41. No
42. trainingcoursesinMSpowerpointexcel,SPSSandhelpavailablefortimeswhenwe
getstuck
43. epocratesonlineforPAstudents
44. morewindows
45. Theoverheadlightingcanbeharsh.Anywaytogetmorelampsandgetridofsomeof
thereallyharshoverheadlights?
46. fundingforebooks;subscriptiontoDynaMedwouldbeabetteralternativeto
UpToDate.Higherqualityevidencebasedmedicineandmorereadableformatinbullet
points.
47. Moreonlinejournals.Itisembarrassingtoaskyourcolleaguesforacopy.
48. AccessEmergencyMedicine
49. Obtainingelectronicsubscriptionstomoreveterinarytextreferences,specificallythose
regardinglaboratoryanimals.
50. Expandtheelectronicbookresources
51. morejournalsspecificallyIEEEjournalsrelatedtobiomedicalengineering,medical
imagingandsignalprocessing
52. Whateverthelibraryfeelstheyneed,Iwouldgiveittothem.
53. DigitallicenseforallyearsofStatisticsinMedicine.
54. Softwareaspreviouslynoted.
55. BroaderaccesstoJove
56. Simpleraccesstoonlinejournalsfromoffsite
57. Moresubscriptions
58. Expandingelectronicjournals
59. Storageservices
60. MorePrintersthatareforstudentsonly,veryfrustratingwhenanemployeeistyingup
printerstophotocopytheirkid'shomeworketc.
61. Moregroupstudyrooms
62. acquirealloftheelectronicversionsoftheclerkshiptextsandpreclerkshiptexts.
63. Morestaff.
64. Podcasts
65. moreelectronicjournals

66. expandedelectronicsubscriptionstojournals
67. morePANCEreviewresources
68. freeinterlibraryloan
69. Moregroupmeetingareasmorestudycubes
70. IusedtousetheNaturalMedicineDatabasetolookupherbs/supplements,butIcan't
findthatanymore.
71. HealthAffairsgreateraccesstoit.
72. Idon'tknow.
73. "thetelehealthinitiativewouldbeinterestingand
74. couldprovideconsultationtoreferringproviders.
75. itmightalsohelpwithpatienttransfers??googleglasses."
76. standingdesks!!!!!!!!!!!!!!!!!!!!!
Question17comments
1. Wouldbehelpfultoincreasethesubscriptiontojournals.Therearemanyjournalsof
highinteresttowhichwedonothaveaccess.
2. Clouddatastorageservicespreferablyfree
3. Flexibledatastorage.Idon'tknowifthisisnecessarilyaLibraryissue,butitwas
mentionedabove.Reliable,largecapacitystoragewouldbeextremelyusefulforallofus
whocollectdata.Dropboxorsimilarhighaccessibilityserviceswouldbemostusefulto
mepersonally.
4. Accesstoashared,institutionalcopyofSPSSstatisticalanalysissoftware.
5. ScanningandemailingPDFcopiesofoldjournalarticleswhentheelectronicversionis
notavailable.Iwishthestaffdidthisforusinsteadofhavingtocombthearchiveson
foot.
6. Focusedeffortsonimprovingeaseandproductivityofmanagingcitationsandmanuscript
preparation.
7. Easierwaytoaccessonlinejournalsfromoffcampus
8. Regularbusservice?
9. Can'tthinkofanythingelserightnow
10. Statisticalsupportforresearchdataanalysis.
11. Onlinebookingforstudyrooms
12. ItisvitaltomaintainaccesstoNCBIpubmed,UpToDateandClinicalKey.
13. individualonlinejournalselectionsspecifictomysubspecialtywhichIcannotafford
personally
14. Moremeeting/collaborationspace,coffeebar/socialarea
15. SPSS
16. noneatthistime
17. Noneinparticular.Perhapsperiodictraininginnovelsearchstrategiesusingemerging
andevolvingdataavailableoutthere.

18. theabilitytoprintjournalsatthelibraryandpickthemuptherewhenreviewingarticles
viaportal.
19. Iknowalotofstudentshaveshowninterestinaccesstocoffeeinthelibraryconsidering
thelimitedhoursofJavabyJeff.Thiswouldbeespeciallyhelpfulonweekends
20. Justextendedweekendhours.
21. "Thelibraryshouldbeasiteofclassesforattendingstoimprovetheirresearchand
publicationabilities.Classesonstatistics,referencingsoftware,appdevelopment,
websitedevelopment,etc,shouldbeheldinthelibrary.
22. Weshouldhave""interestgroup""meetingsforthoseinterestedinvarioustopicssuchas
appdevelopment."
23. moreetextsavailableonline
24. "Afasterinterlibraryloanservice.
25. Electronicsubscriptionstomajorbasicsciencetextbooks"
26. Freecoffeewouldbeawesome.
27. moretrainings
28. ihavementionedthosebefore.provideconsulting.helppullpapersfromreflist.helpput
papersintoendnoteandhelpwithendnoteintegrationintopapers.serveasthe
consolidatingservicetoputendnoteoncomputersandinstructinusewhenneeded.
29. stats/SPSScoursesandhelpforstatisticalQ
30. 24hourroomdoesn'thavetobestaffed,justaplacetowork
31. ADVDmoviecollectionwouldbevaluabletostudentsandresidentstohelpdestress.
32. Placestoworkonownlaptop
33. expandedelectronicsubscriptionstojournals
34. freeinterlibraryloan
Questions18comments
1.
2.
3.
4.

Staffisalwaysextremelyhelpful.
Thinklibraryoffuture,notpast.Makeaseparatemuseumifdesired.
Pleasestayopenonweekendsbeforetests.
Itwouldbehelpfulforlibrarytoemailremindersthatinterlibraryloansaredue.Idonot

rememberthishappeningwhenitwasaninterlibraryloan,butthiswouldbehelpful.
5. Wouldbehelpfultoincreasethesubscriptiontojournals.Therearemanyjournalsof
6.
7.
8.
9.

highinteresttowhichwedonothaveaccess.
Thankyouforawonderfulservicethroughtheyears!
Iappreciatethelibraryanditsstaff
Didnotknowtherewasanotaryavailable.Willprobablymakeuseofhim/her.
Honestly,theonlyrealservicesIlookforinalibrary(otherthanaccessingsomejournal
articles)includeadequatestudyspace,fastinternet,andlonghours;eachoneofthesehas
fallenveryshortinmyopinion.

10. WouldliketohaveanexpandedbookstorewithWFU/WFUBMCstuffinit.
11. IsometimeswanttolookatelectronicbooksattheReynoldacampus.Ihavehad
difficultypullinguptheirelectronicbooksrecently.
12. Wehaveaterrificlibrarywithagreatstaff.
13. Itisagreatresource
14. Pleasedonottakeawayourlibrary'sresources.Ourmedicalcenterhasenduredwaytoo
manycutbacksandnegativechangesoverthepastdecade.Ourmedicalcenterand
medicalschoolcan'ttakemuchmore.
15. OnthewholeIamveryhappywiththestaffandhavefoundeveryinquiry,including
complexresearchassistance,wellmetwithassistance;asidefromhavingcopiesof
journalsonhandtoread,whichisnotwithinthestaff'spowertoprovideanyway.
16. Irarelyusethelibraryandobtainmostofmyreferencesonline.Thestacksarevery
valuableforolderpapersthatarenotonline.
17. Thefacultypublicationdatabaseisawkwardtouseandreview;ifthatcouldbemade
betteritwouldofsomevalue.
18. Idonotunderstandwhythefacultypublicationscannotbelinkedtoanelectronic
database.
19. Thelibraryshouldbeasiteofclassesforattendingstoimprovetheirresearchand
publicationabilities.Classesonstatistics,referencingsoftware,appdevelopment,
websitedevelopment,etc,shouldbeheldinthelibrary.
20. Weshouldhave""interestgroup""meetingsforthoseinterestedinvarioustopicssuchas
appdevelopment.
21. Weshouldhavecontinuingdevelopmentclassesforattendingwhowanttoimprovetheir
knowledgeofstatistics,publichealth,etc.Hopefully,completionofthoseclasseswould
resultinacertificate."
22. Longerhours,notimingoutforprinting,thosechangeswouldcertainlybeenough.
23. Itishardtoknowwhotocallifyouhavequestionsaboutthelibrary.
24. Ithinkthelibrarystaffdoesagreatjob.
25. LovethestaffatatthelibraryspeciallyJanineTiletteandRochelleKramer.AlwaysSO
HELPFUL
26. Ilovehavingitasaquietplacetoworkandstudyanditsnicethatsubwayisclose.It
wouldbeniceiftherewerealittlekitchenorrefrigeratorthatwecoulduseforthosedays
whenIamthereallday(thismightbebetterdirectedtothePAprogram...maybegeta
codeforaroominthelibrarysimilartowhatthemedstudentshaveonEfloor.Iget
huuungry
27. Thankyouforallofyourhelpovertheyears!
28. Hardtofindicononwebmakemoreaccessibleonintranetonmainpageforexample

29. Thelibraryneedsmorefunding,buttheinstitutionisnotdoingwellfinancially,sonot
surehowthatwouldhappen.
30. Ijustdon'tusethelibraryservicesenoughtomakeameaningfulcomment.
31. Pleasecontinuetosupportaccesstotheliterature!
32. ourlibraryisaninstitutionaltreasure.For39yearsofmyexperiencethelibraryhas
maintainedthehighestlevelofexcellence.
33. IamverygratefulforallthehelpIhavereceivedfromthelibraryoverthemanyyearsI
havebeenonthefaculty
34. staffisgreat!OcaasionallyIfindarticlesthatIneedthattheLibdoesnotsubcribeto.
35. Thankyouverymuchtoallofthelibrarians!!!Ihaven'tinteractedwithallofyoutoo
manytimesbutIsincerelyappreciateyou.
36. I'mundertheimpressiontherearefewernonmedicalresourcesavailablethrough
carpenterlibrarycomparedwithz.smithReynolds.Whyisthisthecaseandcanthe
catalogsbemerged?
37. IamPIinabasicsciencedepartmentandrecentlyjointWakeForest.Ihardlyuselibrary
anymoreforthelastmanyyearssinceallinformationisavailable(mostlyjournals)
throughintranet.Physicallibraryisnolongerneeded,butelectronicjournalsubscription
shouldbefurtherexpanded.
38. I'mahappycustomer.
39. expandedelectronicsubscriptionstojournals
40. ClinicalKeyisnotareplacementforMDconsult
41. Itisextremelyunhelpfulanddifficulttonavigate,difficulttosearchandfindwhatyou
want.IwasextremelyunhappywhenMDconsultwaslost.Pleasefindawaytobringit
back,orimproveClinicalKey
42. Thanks!
43. libraryisinvitingandveryuseful
44. Ihopeourlibraryalwaysexists!Technologyiswonderfulbutitcan'ttaketheplaceof
thegreatindividualswhoteach,coachandguideusinlearningthosetechnologies.
Thankgoodnessforourlibraryandlibrarystaff!
45. IwasnotawarethattheLibraryprovidesReferenceManagersoftwareforouruse.
46. Thanksforhelpingmeaccessinformationservices.
47. No.Davidisreallygoodtomeetwiththenursingresearchcounciltotellusabout
changesinthelibraryreferencestohelpmeetourneeds.Hisexplanationshelpuswith
ourtimemanagement.
48. needmorespace...toomanystudentswhouseitandtoosmallofaspace....standingdesks
savespaceandarehealthier!