IBM Software Group: Citrix Training - Part 1 Tiffany M. Davis

IBM Software Group
Citrix Training Part 1

Tiffany M. Davis
Staff Software Engineer
IBM Software Premium Support
2009 IBM Corporation
IBM Software Group
Notes About this Presentation

Abstract:
The purpose of this presentation is to provide a
demonstration of a typical Citrix environment, cover the
new installation procedure (for 8.5.1), troubleshooting
references, and top SPRs and issues commonly reported
on Citrix platforms.
The Citrix related material provided in this training is

within the scope of installing and running Lotus Notes
on this platform.
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Agenda
What is Citrix XenApp?
Installing Lotus Notes on Citrix XenApp
Running Lotus Notes on Citrix
Published Applications
Demonstration of a Citrix Environment
Troubleshooting Lotus Notes on Citrix
Q&A
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XenApp defined
XenApp (formerly Citrix) is software loaded on top of
Microsoft Windows Server with Terminal Services
enabled
ICA Protocol
ICA (Independent Computing Architecture) is the "thin"
protocol used when users "remote" into the Citrix Server.
It separate screen updates and user input processing
from the rest of the server's logic. When remoting into a
Citrix server using the ICA protocol, all actions are
executed on the server, and only the screen updates,
mouse movements and keystrokes are executed on the
user's workstation to be used or exchanges with the
Citrix server.
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What is Citrix XenApp

Citrix session
Citrix communicates over the proprietary protocol and allows
the user to establish a Citrix ICA session with a Citrix server.
This session enables the user to access server-based
applications that appear to run locally on the client machine
but execute on the server
Example of remote Web Access? LotusLive Meetings!
RDP
Remote Desktop Protocol is a proprietary protocol developed
by Microsoft, which provides a user with a graphical interface
to another computer.
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Applications running for each user on a Citrix Server
User A
nlnotes.exe
notes2.exe
ntaskldr.exe
winword.exe
User C
nlnotes.exe
ntaskldr.exe
notes2.exe
soffice.exe
firefox.exe
User B
iTune.exe
outlook.exe
powerpnt.exe
User D
iexplore.exe
ieoop.exe
nlnotes.exe
notes2.exe
ntaskldr.exe
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Benefits of running this environment?
Policies to configure Printer Mapping, Timezones, and many
other settings
Published Desktop or Individual Applications
Web Access to Citrix XenApp Server
Load Balancing
Number of users logged in

CPU Utilization
Disk Data I/O
Memory Usage, Page Swaps and Page Defaults
ICA clients are available for the W32, MAC and Linux Operating
systems.
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Installing Lotus Notes on Citrix

Starting in 8.5.1, the Multi-user install is officially
supported on Citrix
The Multi-user MSI has a new installation

technique/procedure that allows customized data
directory locations.
This technique also allows storage of the data directory

on a file server. At this time, fully supportability is still
under investigation.
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Lotus 8.5.1 Multi-user Customized Data Directory
command line syntax
setup.exe /s /v "SETMULTIUSER=1 MULTIUSERBASEDIR=C:\

LocalAppDataUsers\!USERNAME!
MULTIUSERCOMMONDIR=C:\LocalAppDataCommon CITRIX=1"
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Multi-user Command Line Parameters:
SETMULTIUSER=1
Sets the MSI's table value SETMULTIUSER to the value of 1,
and will perform a multi-user install
MULTIUSERBASEDIR=<path>
Indicates the path where the user's data directory will be stored
Environment variables can be used (i.e. !USERNAME!)
MULTIUSERCOMMONDIR=<path>
Specifies the location of the templates, help files, modem files,
etc, and the SharedDataDirectory= path in the notes.ini
CITRIX=1
Makes the MSI Terminal Services aware, and places the
notes.ini in the correct location, and sets the Multi-user registry
keys to the appropriate values
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Commands used for Lotus Notes 8.5.2 on XenApp

5.0/Windows 2003 Terminal Server
net use t: \\ibmklybz3p\UserData
setup /s /v"SETMULTIUSER=1 MULTIUSERBASEDIR=t:\!USERNAME!

MULTIUSERCOMMONDIR=c:\LocalAppDataCommon CITRIX=1"
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Published Applications
Uses the same ICA Protocol to connect to the Citrix
server
Provides only the application the Citrix Administrator

wishes to advertise, and not the entire Desktop on
the Citrix Server
Gives the end user the look and feel of running the
application from their local machine.
Provides Web Access

Is not support by IBM Lotus Notes Support.
Demonstration of Published Applications
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Troubleshooting Lotus Notes on Citrix

The Order of Troubleshooting Lotus Notes Issues on
Citrix
1.Lotus Notes
2.Windows Server Platform (i.e. 2003, 2008, 2008 R2, etc)
3.W32 or W64
______________________Citrix
Troubleshooting__________________________
4.Terminal Services (i.e. Multiple Users)

5.Citrix
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What information should be collected when

troubleshooting Notes on Citrix?
Citrix XenApp build
Windows Server build including SP and Rx build information
32 bit or 64 bit version
Lotus Notes Client build
Installation Technique -- Important!!
Location of Data directory
Are they in a Citrix Farm? If so, is the problem reproducible on
any Citrix server, or only certain servers
Is Lotus Notes a published application?
Are they using a Web Interface or the full ICA client?
Reference Citrix XenApp Knowledge Collection Technote
1273848
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Troubleshooting Notes Client on Citrix

Most commonly reported issues with Notes on Citrix
1 Problems with the specific installation technique used

for R6/R7 Notes Client builds (i.e. Logon scripts)
2 Time Zone issues
3 Performance issues
4 Printing to certain printers on the Citrix Platform
5 Questions concerning our XenApp Scalability
Analysis... online publication.
6
7
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Top Citrix SPRs
NSD does not run with Data directory on File server and with
NSD OS Service running (SPR TMDS84FRWM)
Lotus Notes Steals Focus from Citrix Password Manager during
Login (SPR TONN82PQGR)
Day-At-A-Glace or Calendar View Time zone issues (SPRs
TBAY84HLAN, TBAY7XPLQJ, and more many more...)
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Knowledge Collection: Troubleshooting Lotus Notes on
Citrix environments Technote 1273848
http://www.ibm.com/support/docview.wss?rs=899&uid=swg21273848
First Line of Defense when working a Citrix issue

Great Resource, but requires continual updating.
Create TUR updates!
IBM Lotus Notes and Lotus iNotes 8.5.1 on Citrix XenApp
4.5/5.0: A scalability analysis
http://public.dhe.ibm.com/software/dw/lotus/Notes851XenApp50Final.pdf
Questions??

IBM Software Group: Citrix Training - Part 1 Tiffany M. Davis

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Citrix Training Part 1

IBM Software Premium Support

2009 IBM Corporation