Documente Academic
Documente Profesional
Documente Cultură
Lalap, BSA- IV
Mr. Seballe
Answers
1.
a. They might have taken this issue with AIT proactively in such way that they might
have approached AIT earlier before suit case became of public knowledge or for
this instance, the release of article of the New York Times about it. They should
have made the customer service active. Alternatively they may also recall their
products for in the first place, they are knowledgeable of the defects in the
capacitors of the units.
b. Filing a suit is costly therefore a consumer would not prefer to spend more cash
than what they have spent for the computer unit. Moreover, in the case of the
other key customers they might have settled the same issue with Dell other than
bringing this to the court. It could be in financial settlement, extension of the
warranties on other arrangement.
c. Dell did not commit unethical issue when it comes of the manner or approach they
handled their problems because they only tried not to make the situation worsen.
What is unethical in the series of events is the moment they sold the computer
units with defects therefore committing fraud and deception.
d. Toyota was more ethical in handling problems with their products than how Dell
handled theirs. They acknowledge the fact that their products are defective and
even recall over four million autos. Dell took the risk of pursuing selling faulty
personal computer units and being sued for deceptive products.
2.
a. They should first notify their customer of the automatic software renewal by
sending them not only email but also to their mobile number and social media
accounts. Together with the notification, they should also include the term for
billing and payment, any other charges in the services, updates and other
necessary customer service. They should also include a link or contact number for
customer service line for more clarifications and other concerns. Inclusion of the
terms of services is ideal so customer may able to do the review.
b.
START
EN
D
Expiratio
n
Update
customer of
expiration
Ask customer
for continuance
of service
Show terms
Show options
Configure bank for
and conditions
of service for
the payment of
and cost
client
customer
c. Positive: 1. Additional sales for seller 2. Convenience for buyer 3. Savings for both
seller and buyer
Negative: 1. No consent from buyer 2. Unnecessary billing for buyer 3. Expense for
settlement for buyer
d. Automatic Renewal of software licenses is not an unethical practice as long as
proper notification and consent is given to the buyer. It is also a simple way for the