Communication Skills

Activity 1: Define Communication and Link to leadership

Why is communication important in general? What can we use communication to
achieve when speaking to others?

Communication

UCL Personal Leadership Communication Skills

lead@ucalgary.ca ucalgary.ca/leadership
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Sender Effectiveness
Notes:

Activity 2: Barriers to Communication

The Poor Listener:

The Interrupter:

The Advice Giver:

The Criticizer/Blamer:

Overcoming the Barriers to Communication:

Power Orientated Communication

Inspirational and Persuasive Language

Broken Record, Fogging, Negative Enquiry

Be assertive
UCL Personal Leadership Communication Skills
lead@ucalgary.ca ucalgary.ca/leadership
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