CAREER DEVELOPMENT

INSTITUTE (CDI)

EMPLOYEE TRAINING PROGRAM (2010-2011)

LUCKNOW BRANCH
st
Shop No 2,1 Floor
Near K.A.K.A Market
Telibagh, Lucknow (U.P)-226002
For more information please contact 9026410965, 0522-2442879
Website www.cdi.co.in , www. cdilucknow.blogspot.com
Regd Office 13th Floor Malviya Apartment & Complex Gurgaon 122001
Any queries Kindly mail us c.di@live.com
CAREER DEVELOPMENT INSTITUTE TRAINING
 Helping PEOPLE Achieve and Succeed For Over 5 Years

Founded in 1990, CDI has evolved from one mans belief in the power of self-improvement. It
focuses on giving people in business the opportunity to sharpen their skills and improve their
performance to build positive, steady, profitable results.

CDI emphasizes practical principles and processes by designing programs that offer people the
knowledge, skills and practices they need to add value to the business.

CDI taught its first public speaking class in 1990 to a handful of adults at N.C.R. Convinced that it
was never too late for people to realize their full potential; CDI set the stage for a revolution in
professional development. CDI soon formalized its course, added trainers and launched it
subsequently as Career Development Institute Teachers Training Program.

Since then, CDI has given employees the opportunity to improve their communication and
leadership skills.

The core principle remained constant: Maximizing human potential remains the key to successful
business performance.

From leadership training to relationship selling, from presentation skills to teamwork

development, CDI designs and delivers programs that provide a practical approach for business
success in a competitive environment.

At the heart of CDI lies the mission to improve business performance by developing the innate
abilities of employees a mission supported by the belief that people are the most powerful
source of competitive advantage.

In an ongoing global survey on customer satisfaction, 99% of CDI graduates express satisfaction
with the training they received.

What differentiates CDI is its unique four-phase training cycle that integrates these components:
attitude change, knowledge, practice, and skill development.

Our prime focus is to provide quality education and training to our customers giving them a
competitive edge over others.
 OBJECTIVES OF TRAINING AND DEVELOPMENT

Societal Objectives
Functional Objectives

Ethically and socially

Departments
responsible to the needs
contribution at various
and challenges of the
Level
society

OBJECTIVES OF TRAINING AND

DEVELOPMENT

Individual Objectives Organizational Objectives

Help employees in Bringing Individual

achieving personal Goals Effectiveness

IMPORTANCE OF TRAINING AND DEVELOPMENT

Optimum Utilization of Human Resources Training and Development helps in

optimizing the utilization of human resource that further helps the employee to achieve the
organizational goals as well as their individual goals.

Development of Human Resources Training and Development helps to provide an

opportunity and broad structure for the development of human resources technical and
behavioral skills in an organization. It also helps the employees in attaining personal
growth.

Development of skills of employees Training and Development helps in increasing

the job knowledge and skills of employees at each level. It helps to expand the horizons of
human intellect and an overall personality of the employees.

OTHER AREAS OF IMPROVEMENT ARE - (Productivity, Team-Spirit,

Organization Culture & Climate, Quality, Healthy work environment, Health
and Safety, Morale, Image, Profitability, Decision making, problem solving,
leadership skills, motivation, loyalty, better attitudes)

TRAINING WITH CDI

CDI provides industry professional to work with an organization in achieving its training and
development objectives.

Estimation of Training Outsourcing

It has been estimated that 58% of the emerging market in training outsourcing is in
customer education, while only 42 percent of the market is in employee education.

Initail
Councelling

Training
Lasting
Need
Results
Analysis

BENEFITS
OF CDI

Training Professional
Evaluation Team

Of the shelf
Training
Courses

Importance of Training -

It helps in enhancing organization image

It helps in strengthening the team spirit
It helps in applying knowledge, developing core competencies, and reducing work load
It helps in improving the work relations
It helps in developing focused and inspired staff
It leads to greater chances of success CDI provides help on following areas:
Management Development
Team Building Leadership
Health & Safety Training
Interpersonal Skills
Sales Training

METHODS OF TRAINING
There are various methods of training, which can be divided in to cognitive and behavioral
methods. Trainers need to understand the pros and cons of each method, also its impact
on trainees keeping their background and skills in mind before giving training.

Cognitive methods are more of giving theoretical training to the trainees. The various
methods under Cognitive approach provide the rules for how to do something, written or
verbal information, demonstrate relationships among concepts, etc. These methods are
associated with changes in knowledge and attitude by stimulating learning.

Behavioral methods are more of giving practical training to the trainees. The various
methods under Behavioral approach allow the trainee to behavior in a real fashion. These
methods are best used for skill development.

COGNITIVE BEHAVIORAL MANAGEMENT DEVELOPMENT

1. LECTURES 1. GAMES AND 1. COACHING

2. DEMONSTRATIONS SIMULATIONS 2. MENTORING
3. DISCUSSIONS 2. BEHAVIOR- 3. JOB ROTATION
4. COMPUTER BASED MODELING 4. JOB INSTRUCTION TECHNIQUE
TRAINING (CBT) 3. BUSINESS GAMES 5. SENSTITVITY TRAINING
5. INTELLEGENT TUTORIAL 4. CASE STUDIES 6. TRANSACTIONAL ANALYSIS
SYSTEM(ITS) 5. EQUIPMENT 7. SIMULATION EXERCISES
6. PROGRAMMED STIMULATORS 8. STRAIGHT LECTURES
INSTRUCTION (PI) 6. IN-BASKET
7. VIRTUAL REALITY TECHNIQUE
7. ROLE PLAYS

Management Development Methods arethe more future oriented method and more
concerned with education of the employees. To become a better performer by education
implies that management development activities attempt to instill sound reasoning
processes.
Management development method is further divided into two parts:

ON THE JOB TRAINING OFF THE JOB TRAINING

1. COACHING 1. SENSTITVITY TRAINING

2. MENTORING 2. TRANSACTIONAL ANALYSIS
3. JOB ROTATION 3. SIMULATION EXERCISES
4. JOB INSTRUCTION TECHNIQUE 4. STRAIGHT LECTURES

BENEFITS OF TRAINING OUTSOURCING

The prospective benefits of outsourcing training are well recognized. Organizations go for
outsourcing to save training costs, gain access to practical and technical proficiency,
concentrate on core competencies and offer an overall enhanced training to their
employees.

Also, outsourcing allows companies to deliver best training to their employees and get the
clients the best of their abilities. The key to increase in customer turnover is customer
satisfaction. With rapid globalization, increase in competition, technological innovation,
increase in access to information, and improve in customer services, the customer loyalty
programs have become an integral part of the organizations. Retaining existing customers is
now much more important than acquiring new customers.

There is number of benefits of outsourcing training as it directly linked to the benefits like:

CUSTOMER SATISFACTION CUSTOMER RETENTION

BENEFITS OF
TRAINING
OUTSOURCING

COST SAVING & EFFICIENCY INCREASE IN SALES

 CDI MODULAR TRAINING PROGRAM
CDI is delighted to introduce our unique modular based programs"(already 80 in number and expanding).
These programs are specifically created for short durations, approximately 2-3 hrs only, and address a
specific employee need or a competency development issue.

The modular programs are all listed below, and come under the heads of Presentations, Leadership,
Customer Service, Team Engagement etc.

Customer Service Leadership Development

Attitudes for Services Build Trust, Credibility, and Respect
Complaint Resolution Business Professionalism 101
Create Loyal Customers Coach for Performance Improvement
Cross and Up Selling Coaching Supportive and Directive Approach
Customer Follow Through Communicate to Lead
Customer Value Solutions Conflict Management
Effective First Impressions : Face to Face Delegation
Generate Customer Interest Ethical Leadership
Internal Customer Service Focus & Discipline
Manage Customer Expectations Global Travel and Culture
Referrals Handling Mistakes
Service to Sales Lead Effective Meetings
Suggestion Selling Leadership Communications
Telephone Skills: Inbound and Outbound Leadership Styles and Tendencies
Telephone Skills: Inbound Leading Strong Teams
Telephone Skills: Outbound Mentorship Launching an Initiative
Mentorship: Creating a Partnership
Team Member Engagement Motivation
Avoid Burnout Motivational Leadership
Being a Contributing Team Member Multi-tasking
Bringing Conflict into the Open Network Through Community Service
Communicate with Diplomacy & Tact Network to Build Business Connections
Communicating Across Generations Networking to Build Your Personal Brand
Communicating Across Generations Networking to Promote Your Organization
Conflict - Maintaining Emotional Control New Employee Orientation
Conflict as a Growth Opportunity Performance Appraisals
Conflict Mediation Performance Defined
Conflict to Collaboration Planning
Dealing with Difficult Team Members Share the Glory
Disagree Agreeably Strategic Planning
Ending a Successful Team Succession Planning
Establishing an Effective Team Time Control to Work on Your Business
External Partnerships Time Management
Foundation for Success Vision, Mission, and Values
Internal Conflict Resolution Visionary Leadership
Team Bonding Taking training Sessions
Interpersonal Competence: Connect with Others
Interpersonal Competency for Career Growth Process Improvement
Keep Stress and Worry in Perspective Adjust to Change
Leveraging Diversity Analyze Problems and Make Decisions
Negotiations: A Human Relations Approach Change Engagement
Resolving Conflict in the Workplace Innovation
Staying Positive in the Face of Layoffs Lead Change without Authority
Stress Reduction through New Work Habits Manage Change Effectively
Sustaining Measurable Success Process Improvement
Team Building Project Planning
Team Building Basics Team Change Engagement
Understanding Diversity Team Problem Solving and Decision Making
Understanding Generational Diversity
Valuing Diversity Sales Effectiveness
Work with Difficult People Coaching Salespeople
Work-Life Balance Foundation for Consultative Selling
Hiring Salespeople
Presentation Effectiveness Interest
Confrontational Questions Master the Selling Process
Facilitate for Group Results Motive and Commitment
Planning Presentations Objections
Present to Gain Input Rapport
Present to Inform Recruiting Salespeople
Present to Persuade Sales Meetings
Presenting with Visual Impact Sales Performance Defined
Team Presentations Successful Sales Leadership
Vocal Skills and Body Language Uncover Selling Opportunities
These programs are specially designed for the employees working at various levels of from
different fields Education, IT, Medical,Corporate etc.

The company-wide quality approach places an emphasis on three aspects:

1. Elements such as controls, job management, defined and well managed processes ,
performance and integrity criteria, and identification of records
2. Competence, such as knowledge, skills, experience, and qualifications
3. Soft elements, such as personnel integrity, confidence, organizational culture,
motivation, team spirit, and quality relationships.
 CAREER
DEVELOPMENT
INSTITUTE

Spoken English Program

(2010-2011)
 INTRODUCTION
The Career Development Institute was established to achieve the following
objectives:
You might have a professional degree ,you might be a good student you might be
very good in the subject knowledge but if you lack communication you will not be
able to communicate your knowledge to the other person henceforth losing out on
the future prospects even if you get through it you would not get the desired
package.
Recognizing the importance of English Language Fluency is the success of every
career, CDI has introduced a range of programs to enhance English communication
skills for Individuals. Whether you wish to start learning English as a beginner or
whether you are a student, Executive, House wife, we have the right learning
package for you, based on your level.
CDI teaches English in a very easy way making it as a part of your daily life. The
institute emphasize in teaching British English because it is the most acceptable
language over the world with the use of correct grammar and neutral accent.
CDI offers programs catering to various levels of learners from the basics to the
advances level.
Other career Options - In todays work culture every carrier option would require an
individual to be good in communication as well as in interpersonal skills no matter
how qualified you are in the respected subject of interest.

SPOKEN FLUENCY PERSONALITY

ENGLISH DEVELOPMENT DEVELOPMENT

PROMINENT FEATURES
Well-qualified and Professional trainers with minimum four years of training
experience.
Result oriented course content that achieves fluency in English and also develops
public speaking, presentation, confidence and other skills.
Personal attention -15 people per batch.
Personality Development Projects.
We train the teachers from the basics to the advanced level making it a gradual
learning process for the Individual.
 BATCH TIMINGS
There are flexible batch timings which you can opt as per your convenience.
The classes would be for 3 days a week (Monday, Wednesday and Friday) giving an
individual enough time to practice the subject.
The batch size would be of 15 people giving individual attention.
Batch No Timings
Batch 1 6.30 a.m-8.00 am
Batch 2 8.15 a.m-9.45 am
Batch 3 10.30 a.m-12.00 noon
Batch 4 4.30 p.m-6.00 pm
Batch 5 6.15 p.m-8.00 pm

CDI LEARNING MODEL

Self Learning
(Learning
material $
Assingments)

Technology
enabled
Learning CDI Learning Councelling
Model Sessions
( Video and
Audio)

Training
classes

Career Development Institute has created a powerful model of teaching and learning. Our
institute today provides education and training to hundreds of individuals across the major
cities, including graduates, undergraduates, working professionals, and school going
students.
 TESTIMONIALS
Dr.Brijendra Kumar Srivastava - Eldeco Udyan 2
"The course was a "Refresher" for me. I have been practicing the principles of CDI and one
great news I want to share with you is that my management has promoted me & also given
me more responsibility, which I like. Thanks to your coaching!!!"

Mohd Quayoom Khan Senior Eng Vodafone Vrindavan Colony

No doubt, it is the CDI Course itself which is just superb. No hesitation in confirming that
this is the best I have experienced so far in my life. It was hard but powerful stuff

Mrs Saroj Srivastava Senior Teacher (St Anthony School)

The CDI was all about human relations: it improves attitude and effective communication,
enhances morale and builds others through recognition, to our day-to-day problems it has
an answer, a solution.

Mr Santosh Kumar Secretary Director SGPGI

The concepts of CDI were highlighted in a very simple and lucid manner for the participants
to understand and practice in their daily lives. It was fun and learning while interacting with
the faculty members as well as other participants.

Mr Rajendra Bhatt Army

It has been great experience learning at CDI I am presently posted at J&K and I attended the
program for only 1 month as I was on leave I have learned so much that I cant explain them
in my own words I wish I could have spend more time with CDI. Thanks & Regards to Brij
Sir.

Dr.Surya Naryan Mandal M.B.B.S (SGPGI)

I joined the institute on 23/07/09 for 3 months program as I didnt have much time but
trust me it has been one of the greatest experiences of my Life the teaching methodology
and the pronunciation of words was the most interesting part of the program, listening to
audio lessons was a great help to understand the different accents.

Mr Rakesh Rai - Student

Being as a student it has helped me to develop my overall personality which in turn has
made me more confident. The free speech and the sentence making session has really
helped me a lot.
PLACEMENT ASSISTANCE OF TEACHERS TO SCHOOLS
CDI is a leader in helping teachers from the Indian subcontinent find job all over India as
well as overseas. We have helped bring hundreds of teachers to Delhi, Gurgaon, Noida and
Lucknow since our inception. Our program will help your students receive world-class
instruction from highly qualified teachers while learning about India's rich and vibrant
culture.

During the past years we have worked with both rural and urban school districts including
Cleveland Public Schools, The School District of Gurgaon, and over 30 districts throughout
the State of Delhi.

We work to help you find highly qualified and culturally curious teachers for your schools.
Our program is only as good as our teachers and we work very hard providing our teachers
with professional development and support that they need to succeed. Teachers Placement
Group's qualified staff is always there to support our teachers and help them excel in their
new environments.

WE BRING SPECIAL EDUCATION, MATH, & SCIENCE TEACHERS TO SCHOOLS

Our Teachers have superb communication skills.

A large majority of our teachers possess Master's degrees.

Our Teachers understand hard work. All of our teachers have at least 3 years of successful
teaching experience.

Teachers Recruitment:

CDI provides training, relocation, and consulting services to help schools find highly
qualified and culturally curious teachers. We specialize in providing Math, Science, and
Special Education teachers. Our staff accompanied by a large group of educators conduct
interviews. At the end the schools are able to interview with hundreds of pre-screened and
qualified Special Education, Math, and Science Teachers. These teachers are then placed in
a pool for selection by all of our participating school districts.
 THE BENEFIT TO YOU
1. You get trained employees in all the aspects covering personality, soft-skills,
management, leadership and sales approach.

2. You dont need to spend money on training you just need to refer the employee to
us mentioning the fact that you have an association with the institute or even no
need say that just provide them our reference.

3. You get the assistance from the institute to get highly qualified and trained staff
for your organization whenever required at no cost. Just give us a call.

4. The criterion for getting the Employee placement assistance is referral of your
colleagues and Staff.

5. The name and reputation of your organization including the productivity gets a
huge jump when you get a faculty of trained and highly qualified employees which
is again a proven fact.

6. We provide career counseling sessions and corporate training at various

institutions where you get the advantage of being known as a reputed client of
ours i.e. promotion of your school.

7. As our client if you have any training requirement for the school we would be glad
to assist you.