Documente Academic
Documente Profesional
Documente Cultură
Date
April 2007
PREFACE
This manual is valid for MATWorX.
MATWorX is a software application that enables you to program and maintain the
SOPHO 2000 IPS telephone system.
In this manual the term NEAX 2000 IPS or NEAX PBX telephone system
represents the SOPHO 2000 IPS system.
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Table of Contents
(Continued)
Page
Option Menu ....................................... 13
Help Menu .......................................... 14
Working with MATWorX Dialogs and
Buttons....................................................... 16
Printing a Report ........................................ 20
Cooperation with Centralized MAT ............ 22
Chapter 3
How to Configure
Communication Link ........................... 23
Hardware Connections .............................. 24
Direct Connection ............................... 25
Modem Connection ............................ 27
LAN Connection ................................. 30
Using PBX Configuration Wizard ............... 33
Using PBX Setup Dialog ............................ 38
Connecting to PBX .................................... 41
Establishing Connection ..................... 41
Disconnecting from PBX..................... 43
Using PBX Password Dialog ..................... 44
Troubleshooting a Failed Connection ........ 45
Direct Cable Link ................................ 46
Modem/TA Connection ....................... 47
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Table of Contents
(Continued)
Page
LAN Connection ................................. 50
Office Data Backup into Flash-ROM.......... 52
Chapter 4
Chapter 5
Add-Ins.................................................. 61
Whats an Add-In? ..................................... 61
Four Categories of Add-Ins........................ 62
Features ............................................. 62
Enhanced Features ............................ 62
Commands ......................................... 63
Wizards............................................... 63
Function Outline of Add-Ins ....................... 64
System Menu...................................... 64
<Setting System
Accommodation Data> ............... 64
<Set Clock> .................................. 66
<Numbering Plan> ........................ 67
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(Continued)
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<Service Restriction>.................... 68
<Speed Calling-System> .............. 69
<Speed Calling-Station> ............... 70
<Day/Night Mode Change
Schedule>................................... 71
<LAN Interface>............................ 72
<IP-PAD>...................................... 74
<Wireless> .................................... 75
<Wireless LAN> ............................ 76
Maintenance Menu ............................. 77
<Graphical Configuration
Report> ....................................... 77
<System Reset> ........................... 79
<Save/Load/Verify> ...................... 80
<Fault Display> ............................. 81
<Fault Storage> ............................ 82
<Traffic Measurement>................. 83
<LEN Listup> ................................ 84
Station Menu ...................................... 86
<Station Assignment>................... 86
<IPLC>.......................................... 88
<Copy/Move/Swap Station> ......... 89
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Page
<Dterm Key Copy>......................... 91
<Dterm Soft Key Assignment> ....... 93
<Call Pickup Group>..................... 94
<UCD> .......................................... 96
<Station Hunting Group> .............. 98
<Download of PS
Operation Data> ....................... 100
Trunk Menu ...................................... 101
<Trunk Assignment>................... 101
<IP Trunk Assignment> .............. 102
<Trunk Data> .............................. 103
<Trunk Route> ............................ 104
<Copy Trunk Data>..................... 105
<LCR>......................................... 106
<Digit Conversion> ..................... 108
Upgrade Menu .................................. 109
<MP Program Download
(FTP)> ...................................... 109
<MP Program Download>........... 110
<AP Program Download> ........... 111
<CS Program Download> ........... 112
<Set KeyFD> .............................. 113
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Table of Contents
(Continued)
Page
<ZT Program Download>............ 115
Tool Menu......................................... 116
<MOC> ....................................... 116
<Office Data Listup> ................... 117
Installing an Add-In .................................. 118
Starting an Add-In .................................... 119
Removing an Add-In ................................ 120
Add-In Online Help .................................. 122
Chapter 6
Chapter 7
Scheduler............................................ 125
Whats the Scheduler?............................. 125
Starting the Scheduler ............................. 127
Scheduler Online Help ............................. 127
Chapter 8
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(Continued)
Page
Dialog-level Help .............................. 130
Whats This? Help ............................ 130
Tool Tips ........................................... 130
Printing Help Topics ................................. 131
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Reference Manual
For how to install/start/exit MATWorX, refer to
MATWorX Installation Guide.
For PBX hardware, refer to NEAX 2000 IPS System
Manual.
For Operation of Key FD, refer to Key FD Operation
Guide.
DtermIP INASET
Dterm SP20
Dterm SP30
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Chapter 2
MATWorX Overview
Whats MATWorX?
MATWorX is a 32 bit Windows (English version)based software application that enables you to
program and maintain an unlimited number of PBXs
via your computer. MATWorX utilizes a client/server
architecture that allows multiple dialogs (Add-Ins) to
communicate with a PBX. You can connect to and
program up to four PBXs at the same time.
MATWorX provides a graphical user interface (GUI)
to a PBX. This design lets you navigate quickly and
intuitively throughout the program, thus saving you
valuable time with your PBX maintenance tasks.
MATWorX communicates with a PBX via the PBX
Access Module (PAM). The PAM is an application of
MATWorX which acts as a gateway for connection
and communication between the MATWorX tools and
a specific PBX. This chain of communication is
necessary for the successful operation of all the
MATWorX tools and related PBX applications. Refer
to Chapter 4 PBX Access Module (PAM).
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MATWorX Tools
There are three kinds of tools included in the
MATWorX program: Add-Ins, MACH Script Editor,
and PBX Configuration Wizard. These tools are
accessible from the Taskbar.
Add-Ins
Add-Ins are the basic tools of MATWorX. Each one
provides you with specialized capabilities to program
PBX features and functions. MATWorX comes with
more than a dozen Add-Ins that can be accessed from
the Taskbar. Refer to Chapter 5 Add-Ins.
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MACH Script Editor
The MACH Script Editor is a powerful time-saving
tool that enables you to create a list of PBX commands
that perform tasks in the PBX. This list is referred to as
a script, which can be saved and run at any time. You
can also use the MACH Script Editor to perform many
other operations. Refer to Chapter 6 MACH Script
Editor.
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PBX Configuration Wizard
The PBX Configuration Wizard is a custom tool in
MATWorX that enables you to establish the proper
communication settings between your computer and
the PBX. The Wizard asks you simple questions and
then uses the information to automatically configure
the connection for the PC and the PBX. Refer to
Chapter 3 Using PBX Configuration Wizard on
accessing and using the PBX Configuration Wizard.
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3.
4.
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Password
PBX Setup
Scheduler
User Preference
Add-In Manager
Help Contents
Welcome to MATWorX
Tips
About MATWorX32
MATWorX Taskbar
Activation Status
A: All software key codes in the PBX are activated.
N: Some software key codes in the PBX are not
activated.
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Site Information
Main site
M-SITE
Remote site
(normal mode)
Remote site
(survival mode)
PBX Menu
Connect - Select this menu item to access the
Connection to PBX dialog where you can select a
PBX from a list of available PBXs and connect to it.
You can also click the Connect to PBX button
to select a PBX from a list of available PBXs and
connect to it.
Disconnect - Select this menu item to access the
Disconnect from PBX dialog where you can
disconnect from the current PBX.
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Station Menu
The Station Menu is a dynamic menu that contains
station-related Add-Ins. For information about a
particular Station Add-In, access the online Help or
Chapter 5 Station Menu for that Add-In.
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You can also click the Palette for Station
button to display a floating palette of buttons that can
launch station-related Add-Ins.
Trunk Menu
The Trunk Menu is a dynamic menu that contains
trunk-related Add-Ins. For information about a
particular Trunk Add-In, access the online Help or
Chapter 5 Trunk Menu for that Add-In.
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You can also click the Palette for Trunk
button to display a floating palette of buttons that can
launch trunk-related Add-Ins.
Upgrade Menu
The Upgrade Menu is a dynamic menu that contains
system upgrade-related Add-Ins. For information
about a particular Upgrade Add-Ins, access the online
Help or Chapter 5 Upgrade Menu for that Add-In.
Page 109
You can also click the Palette for Upgrade
button to display a floating palette of buttons that can
launch Upgrade Add-Ins.
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Tool Menu
The Tool Menu is a dynamic menu that contains
function-related Add-Ins. For information about a
particular Function Add-In, access the online Help or
Chapter 5 Tool Menu for that Add-In.
Page 116
You can also click the Palette for Tool button
to display a floating palette of buttons that can launch
feature-related Add-Ins.
MOC - Select this menu item to access the MOC
window where you can enter the MOC Commands.
MACH Script Editor - Select this menu item to access
the MACH Script Editor dialog where you can create
and save a list (script) of PBX commands to perform
tasks in the PBX. You can also use the MACH Script
Editor to perform many other operations. Refer to
Chapter 6 MACH Script Editor.
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You can also click the Mach Script Editor
button to access the MACH Script Editor dialog.
Scheduler - Select this menu item to display
Scheduler dialog where you can set the schedule in
which you execute a specific Add-In of MATWorX or
an application. Refer to Chapter 7 Scheduler.
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Configuration Wizard - Select this menu item to
access the Configuration Wizard dialog where you
can establish the proper communication settings
between your PC and the PBX. The Wizard asks you
simple questions and then uses the information to
automatically configure the connection for the PC and
the PBX. Refer to Chapter 3 Using PBX
Configuration Wizard on accessing and using the
PBX Configuration Wizard.
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Printing a Report
The MACH Script Editor, and several Add-Ins enable
you to print reports and listup data by clicking the
Print Data button. The Print Preview dialog is
automatically displayed so you can preview the report
before printing.
Print Preview Dialog
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Chapter 3
How to Configure
Communication Link
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Hardware Connections
There are three ways in connecting a PC to the PBX.
(1) Direct Connection
Connect PC serial port to the PBX serial port
using a MAT cable. Data throughput can reach
19200 bps.
(2) Modem Connection
Connect PC modem to the PBX built-in modem
via the public network.
This connection can be used for remote access.
The default setting of data throughput is 9600
bps, however, you can reach 19200 bps by setting
of Command 40 Y=08>1:5.
(3) LAN Connection
Connect your PC to the PBX via the Ethernet
LAN.
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Direct Connection
You can connect your PC directly to the PBX by
connecting a MAT cable to the PBX RS0 connector.
Direct Connection
PBX
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MAT CA-T (2 m)
MAT CA-P (4 m)
MAT CA-R (2 m)
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Name
qt.
Remarks
PC*
Refer to MATWorX
Installation Guide in
detail
MAT CA-T
Printer*
Printer Driver*
Printer Cable*
MAT CA-P
MAT CA-R
* : Prepared by customers
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Modem Connection
If you have a modem installed in your PC, you can dial
up the PBX with the modem.
This connection is especially used for remote access.
Modem Connection
PBX
COT
Public
Network
Modem
PC
MP
Built-in modem
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1.
2.
3.
4.
5.
Name
COT card
qt.
1
Remarks
Used for interface
between the PBX and
public network
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Name
PC*
qt.
Remarks
Refer to MATWorX
Installation Guide in
detail
Printer*
Printer Driver*
Printer Cable*
Modem*
NOTE 1
NOTE 2
RS-232C
Straight Cable*
* : Prepared by customers
NOTE 1: During connection, do not use energysaving features on your PC, such as RESUME, SUSPEND and STANDBY.
NOTE 2: Since MATWorX Ver.6 or later, you can use
the built-in modem.
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LAN Connection
You can connect your PC to the PBX via the Ethernet
LAN.
LAN Connection
PBX
LAN
HUB/Router
MP
ETHER
LAN Connector
LAN Cable
(10BASE-T/
100BASE-TX)
PC
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1.
2.
3.
4.
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Name
qt.
Remarks
ETHER card
LAN Cable*
10BASE-T/100BASE-TX
* : Prepared by customers
Requirements on PC Side
Name
qt.
Remarks
PC*
Refer to MATWorX
Installation Guide in
detail
Printer*
Printer Driver*
Printer Cable*
NIC*
LAN Cable*
10BASE-T/100BASE-TX
* : Prepared by customers
NOTE: During connection, do not use energy saving
features on your PC, such as RESUME,
SUSPEND and STANBY.
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3.
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4.
5.
6.
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8.
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9.
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Default_LAN
Connection type: LAN, IP Address: 192.168.1.36,
Port Number: 60000
Default_Direct_9600
Connection type: Direct, COM Port: COM1, Baud:
9600
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2.
3.
Connection type
Setting items
Direct Connection:
COM Port
Baud
Modem Connection:
COM Port
Tone/Pulse
Phone Number
Modem Setting
-Dis-connection String
-Modify Initialization
String
-External modem
requires Password
Entry
-Operator Assisted Call
Terminal Adapter
Connection:
LAN Connection:
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COM Port
Phone Number
TA Setting
-Dis-connection String
-Modify Initialization
String
-External modem
requires Password
Entry
-Operator Assisted Call
IP Address
Port Number
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4.
5.
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Connecting to PBX
Establishing Connection
Once you have established communication settings
between your PC and a PBX, you can connect to a
PBX using MATWorX.
1.
Launch MATWorX.
2.
3.
4.
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5.
6.
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2.
3.
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2.
3.
4.
].
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Modem/TA Connection
No Dial Tone Heard
Reasons:
Listen to the sound of the MODEM/TA
while dialing and check that no dial tone is
heard.
- The power of the PC MODEM/TA is off.
(External MODEM/TA)
- The telephone line of the PC MODEM/
TA is not active or is not connected
correctly.
- The COM port in the PBX connection
setting is wrong.
- The PBX connection is set to direct
connection. It should be set to MODEM/
TA connection.
- The cable of the external MODEM/TA is
not connected to the PC correctly.
- There is a defect in the cable of the
external MODEM/TA.
- There is a defect in the telephone line.
No Ringing Tone Heard
Reason:
Listen to the sound of the MODEM/TA after
dialing and check that no ringing tone is
heard.
- The telephone number is wrong (or too
short).
There Is an Announcement or Recorded
Message After the Ringing Tone
Reasons:
Listen to the sound of the MODEM/TA
when dialing and check that the ringing tone
is answerd.
- Too many digits are entered as the
telephone number.
- The number of digits is wrong.
- The access code is wrong.
- The toll number is wrong.
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LAN Connection
Reasons:
Test that you can recognize IP Address by
using the PING command. PING (Ping.exe)
is the external command of Windows.
- IP Address or Port Number of TCP/IP
protocol is currently being used by a
different application.
- Confirm that you can use the IP Address
and Port Number for the connection.
- IP Address or Port Number is wrong.
Input proper IP Address and Port Number.
- Can't access the LAN card (NIC).
Connect LAN card (NIC) properly.
- The LAN cable is not connected.
Connect LAN cable properly.
- IP Address or Port Number can't access by
network security.
Consult network administrator.
- Network connection is loose.
Consult network administrator.
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When you set or update the office data of the PBX, you
must execute the office data backup into the FlashROM on the MP card.
Do not turn off or reset the system before backup of the
office data into the Flash-ROM.
The following procedure explains how to execute the
office data backup into the Flash-ROM.
1.
2.
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4.
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Chapter 4
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PAM
PBX
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Chapter 5 Add-Ins
Chapter 5
Add-Ins
Whats an Add-In?
Add-Ins are the basic tools of MATWorX. Each one
acts like a separate application by providing you with
specialized capabilities to program PBX features and
functions. Using Add-Ins, you can program a PBX
with information like station and trunk assignments,
numbering plan data, and caller ID to name a few.
MATWorX comes with several Add-Ins that can be
accessed from the Taskbar. You can run multiple AddIns at the same time.
Add-Ins can be added (installed) and removed from
the MATWorX Taskbar. When an Add-In is removed,
it is not deleted from the program, rather it is only
removed from the Taskbar. It can be easily added back
with just a few clicks of the mouse. This way you can
customize the Taskbar with only the Add-Ins that you
use on a regular basis.
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Chapter 5 Add-Ins
Enhanced Features
Enhanced Feature Add-Ins shown below use one or
more related commands to setup a specific task or
feature within the PBX. For example, the Station
Assignment Add-In uses multiple commands such as
command 10, 12, 13, 14, 73, 74, 77, 90, 93, 94, etc. to
setup this enhanced feature in the PBX.
Enhanced Feature Add-Ins
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Chapter 5 Add-Ins
Commands
Command Add-Ins shown below enable you to setup
data within the PBX for one particular command. For
example, Trunk Data and Trunk Route Data AddIns represent commands 30 and 35, respectively.
Command Add-Ins
Wizards
Wizard Add-Ins shown below provide a simple way to
perform difficult tasks by walking you through a series
of questions in an automated process. The answers are
then used by the program to perform the task. For
example, the PBX Configuration Wizard
automatically configures the communication
connection between the PC and the PBX.
Wizard Add-Ins
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Chapter 5 Add-Ins
NEAX IPSDM
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Chapter 5 Add-Ins
Also, you can save office data either by saving only the
additionally edited data or by saving the whole office
data.
NOTE 1: Choose the NEAX 2000 IPS (Series 3200
R6.2 or later), when you use a NEAX
2000 IPS (Series 3200 R6.2 or later) or a
NEAX IPSDM for Remote PIM over IP
System.
NOTE 2: You cannot change the office data created
for the system configuration of NEAX 2000
IPS (Series 3200 R6.2 or later) into the office data format of other system configurations. In this case, you create the new office
data.
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Chapter 5 Add-Ins
<Set Clock>
Commands to be used: Command 02
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Chapter 5 Add-Ins
<Numbering Plan>
Commands to be used: Command 20, 29
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Chapter 5 Add-Ins
<Service Restriction>
Commands to be used: Command 15
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Chapter 5 Add-Ins
<Speed Calling-System>
Commands to be used: Command 08, 71, 72,
74
Access Code
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Chapter 5 Add-Ins
<Speed Calling-Station>
[MATWorX Ver.10 or later required]
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Chapter 5 Add-Ins
<LAN Interface>
[MATWorX Ver.4.5 or later required]
[Series 3000 software (R4.2 software) or later
required]
VLAN Data
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System Tab
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<IP-PAD>
[MATWorX Ver.8.0 or later Required]
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<Wireless>
[MATWorX Ver.10 or later required]
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<Wireless LAN>
[MATWorX Ver.11 or later required]
Domain number
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You can print out the system information and the PIM
information.
You can print out the circuit card information.
[MATWorX Ver.4 or later required]
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<System Reset>
Commands to be used: Command E0 Y=2, Y=5
NOTE:
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<Save/Load/Verify>
Commands to be used: None
SAVE
LOAD
VERIFY
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<Fault Display>
Commands to be used: Command EA Y=0
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<Fault Storage>
Commands to be used: Command EA Y=2
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<Traffic Measurement>
[MATWorX Ver.4 or later required]
Route Traffic
Trunk Traffic
CS Traffic
CS Peg Count
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<LEN Listup>
Commands to be used: Command 10/14, 11
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Station Menu
<Station Assignment>
Commands to be used: Command 10/14, 12,
13, 73, 74, 77, 90, 93,
94
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Station Type
Single
Dterm
Virtual
Series 3200
R6.2
or
later
FP
number
+
Port
number
FP
number
+
Port
number
PIM
number
+
Port
number
Series 3200
R6.1
or
earlier
PIM
number
+
Port
number
PIM
number
+
Port
number
PIM
number
+
Port
number
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<IPLC>
[MATWorX Ver.4 or later required]
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<Copy/Move/Swap Station>
Commands to be used: Command 10/14, 12,
13, 16, 17, 18, 40, 73,
74, 77, 90, 93, 94
Copy Station:
Move Station:
Swap Station:
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Station Type
Single
Dterm
Virtual
Series 3200
R6.2
or
later
FP
number
+
Port
number
FP
number
+
Port
number
PIM
number
+
Port
number
Series 3200
R6.1
or
earlier
PIM
number
+
Port
number
PIM
number
+
Port
number
PIM
number
+
Port
number
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<Dterm Key Copy>
[MATWorX Ver.3 or later required]
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<Dterm Soft Key Assignment>
Commands to be used: Command 12, 90, 9A
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<UCD>
Commands to be used: Command 10/14, 11,
17, 42
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NOTE 1
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Trunk Menu
<Trunk Assignment>
Commands to be used: Command 05, 07, 10/
14, AA
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<Trunk Data>
Commands to be used: Command 30
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<Trunk Route>
Commands to be used: Command 35
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<LCR>
Commands to be used: Command 41, 81, 85,
8A
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Unrestricted
Non-Restricted-1
Non-Restricted-2
Semi-Restricted-1
Semi-Restricted-2
Restricted-1
Restricted-2
Fully Restricted
(RCA)
(RCB)
(RCC)
(RCD)
(RCE)
(RCF)
(RCG)
(RCH)
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<Digit Conversion>
[MATWorX Ver.10 or later required]
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Upgrade Menu
<MP Program Download (FTP)>
[MATWorX Ver.10 or later required]
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NOTE 1
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NOTE 1
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<Set KeyFD>
NOTE 1
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NOTE
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Tool Menu
<MOC>
Commands to be used: All commands
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Chapter 5 Add-Ins
Installing an Add-In
The following procedure explains how to install an
existing Add-In to the MATWorX program so you can
access it from the Taskbar. By default, all Add-Ins are
installed and accessible from the Taskbar. Unless you
remove an Add-In, you will not need to perform this
procedure.
1.
2.
3.
4.
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5.
6.
7.
Starting an Add-In
Add-Ins are accessed and run from the MATWorX
Taskbar. Simply select one from a pull-down menu or
click on a palette (button) to open the floating palette,
then select the appropriate Add-In.
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Removing an Add-In
The following procedure explains how to remove an
existing Add-In from the MATWorX Taskbar. By
default, all Add-Ins are installed and accessible from
the Taskbar. When an Add-In is removed, it is not
deleted from the program, rather it is only removed
from the Taskbar. It can be easily added back with just
a few clicks of the mouse. This way you can customize
the Taskbar with only the Add-Ins that you use on a
regular basis.
1.
2.
3.
4.
5.
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6.
7.
8.
9.
Click OK button.
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Chapter 7 Scheduler
Chapter 7
Scheduler
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Chapter 7 Scheduler
Scheduler dialog
2.
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2.
3.
4.
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Chapter 9
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Preparation
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2.
3.
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2.
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2.
3.
4.
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5.
NOTE:
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7.
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Appendix A
^13
^90
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?1X
?2X
*X
LX
LFX
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Appendix B
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