Documente Academic
Documente Profesional
Documente Cultură
Transportation
HappyOrNot In
Transportation
Aviation Rail Road Logistics Security Concession Services Lounges Ticket Offices Cleaning Facilities
Key Benefits
Performance, Motivation
Competitive
Advantage
Business
Who We Are?
Norway
SandeJord Lu+havn
Norway
Flor lu+havn
Norway
Bromma Airport
Sweden
Hammerfest lu+havn
Norway
Dala Airport
Sweden
Namsos/Rrvik (Amb)
Norway
Borlnge
Sweden
Sogndal (Amb)
Norway
Jnkpings Flygplats
Sweden
lesund Lu+havn
Norway
Malm Airport
Sweden
Bod Lu+havn
Norway
Skavsta ygplats
Sweden
KrisEansand Lu+havn
Norway
Sweden
Norway
Curaao
Alta lu+havn
Norway
Denmark
Bardufoss lu+havn
Norway
Billund Airport
Denmark
Norway
Aroport de Paris
France
Norway
ISAVIA
Iceland
Kirkenes lu+havn
Norway
ADR
Italy
KrisEansund lu+havn
Norway
SEA
Italy
Longyearbyen lu+havn
Norway
Riga airport
Latvia
Schiphol N.V.
Netherlands
Molde lu+havn r
Norway
Norway
Norway
Norway
Moss Lu+havn
Norway
Lu+transport
AS
Katowice
Airport
Bucharest
Airport
AENA
Bahrain
Airport
Company
OAMC,
Oman
Bristol
Airport
City
of
Derry
Airport
Exeter
InternaEonal
Airport
Glasgow
Prestwick
Airport
Leeds
Bradford
Airport
London
City
Airport
Norway
Poland
Romania
Spain
UAE
UAE
United
Kingdom
United
Kingdom
United
Kingdom
United
Kingdom
United
Kingdom
United
Kingdom
United Kingdom
United
States
United
States
Quality of outsourced/contracted
services
Help and motivate contractors to do better. Give them access to their results,
tie incentives with the work quality.
and at the same time IMPROVE staff motivation and CUSTOMER satisfaction
Elements of
Improving
Satisfaction
Predicting the future success of your
organization starts with awareness of your
current visitor and employee satisfaction.
Ask about the perception.
See results the next day.
Know where to improve. Repeat.
1. Measure
Approachable, anonymous and easy-to-use
Smiley Terminals
FOLLOW
MEASURE
IMPROVE
Security &
Immigration
Cleanliness
Check-In,
Transfer, Info
Desks
Baggage
Services
Concessions,
Duty Free,
Restaurants
Online Services
Employee Areas
SMILEY TERMINAL
Features
IMPROVE
Three versions
Power free
MEASURE
FOLLOW
Easy setup
Browser support
Open feedback
PLUS
FOLLOW
Updates
MEASURE
Customizable
IMPROVE
WEB SMILEY
Features
FOLLOW
MEASURE
IMPROVE
2. Follow &
Understand
your performance
FOLLOW
MEASURE
IMPROVE
Understand Your
Performance
Reporting Service
24/7 access
unlimited amount of users
export functions
-
-
Real-Time Alerts
NPS compatibility
FOLLOW
-
-
MEASURE
IMPROVE
Data intervals
Feedback is uploaded to our Reporting Service once per day and analyzed
results are available the very next day. Real-Time Alerts on 15 min Window
IMPROVE
MEASURE
FOLLOW
Location / webpage
Data features
Trending data
HappyOrNot Performance Index
for benchmarking results
FOLLOW
MEASURE
Clear charts
IMPROVE
Management/Global level
Subcontractor level
Alerts
FOLLOW
IMPROVE
MEASURE
3. Improve
your business
FOLLOW
Interaction Reports
Printable, uploadable, 1-page
report to display in location
Social Sharing
Online version for sharing in
social media channels
IMPROVE
Included
at no extra
cost!
MEASURE
IMPROVE
FOLLOW
Why?
MEASURE
Stylized
summary for
sharing in
location and
online
HappyOrNot
Transportation:
Clients, Benchmarks & Data
check in
customs
security checks
baggage claim
washrooms
restaurants
stores
General Satisfaction
Atmosphere and Friendliness
Food Beverage Selection (category tests)
Service started in Jan 2014, over 260000
feedbacks reported
RESTROOM
Cleanliness
DUTY FREE
CHECK OUT
Service
Arrivals
TRAVEL
Experience
Waiting area
AIRPORT
Experience
Employee area
Rate your
WORKDAY
SECURITY
Check
ONLINE
Ticket
Booking
DEPARTURES
ARRIVALS
BAGGAGE
claim
CHECK IN
INFO
POINT
Service
SHUTTLE
Servie
CAR
RENT
Service
CUSTOMS
Screening
IMMIGRATION
Exit
AIRPORT
Experience
Follow
Improve
MEASURE
the happiness
Ask your questions and
collect daily feedback
via our 4 Smileys.
IMPROVE
FOLLOW
your business
your performance
Thank You!
We are looking forward to
cooperate with You.
Ville Levaniemi, Co-Founder, EVP, New
Business
Ville@Happy-Or-Not.com
+358 44 547 6802