BUS 110 Review Sheet Exam 3 Chapters 9, 10 and Appendix C

Chapter 9
1.
2.
3.
4.
5.

What is motivation? Define it.

What is human relations? Why is it important?
What is morale? What are boosters to morale?
What were the Hawthorne Studies? Why were they important?
Explain Herzbergs theory of motivation. What are hygiene and motivation
factors?
6. Describe Maslow work on motivation theory? What was the hierarchy?
7. What is Theory X and Y? Theory Z?
8. What is job rotation? Compressed work week?
Chapter 10
1. What are the activities performed by the human resources manager?
2. What is a job description? Job specification? Job analysis?
3. What is internal versus external recruiting?
4. What is a polygraph test? Is it legal? Under what circumstances?
5. What question can and cannot be asked on an application or during an
interview?
6. What is a reference check and when does it occur? What information
should be given?
7. What is performance appraisal?
8. What is downsizing?
9. Financial compensation falls into two general categories. What are they?
10.What is a benefit.? Give examples.