Anna University Exams April / May 2016 Regulation 2013

Rejinpaul.com Unique Important Questions 6th Semester BE/BTECH

GE6757 TOTAL QUALITY MANAGEMENT

UNIT I

Explain about Demings 14 points for continual improvement

Discuss the contribution of juran for quality in detail

What are the costs of quality? Discuss the various components in detail

Explain in detail the road map of quality planning

Unit II

What are the seven habits of highly effective people? Discuss in detail.

What are the characteristics of successful teams? Discuss in detail.

Explain all the elements of 5S principles in detail.

Explain Customer Supplier relationship to TQM perspective.

Unit III

How is six sigma implemented in practice? Give a case study. (8)

Discuss the benchmarking process with an example.
Explain with neat diagrams and examples, the seven tools of quality (traditional & new).
Briefly discuss the four stages of FMEA
Unit IV

How is house of quality constructed? Explain each section of the basic structure of HFQ and
highlights the benefits of QFD.
Explain the objectives and concepts of TPM
Briefly explain Taguchis Quality loss function.
What are the major losses prevented b adopting TPM?

Unit V

What is the role of senior management commitment in the implementation of quality

systems? Explain the steps involved in the implementation of QS.

Discuss the three categories of organizational evaluation standards in detail.

Discuss any four requirements of environmental policy.

Explain the classification of ISO 9000 QS standards.

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