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Common Problems
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: Beginning with Outlook 2010 SP1, Mailto's will use the default account for messages.
soft Outlook 2010 or Outlook 2013, if you configure your Outlook profile to connect to
Internet email accounts, an email message may be sent from an account other than the
sending account. This happens because Outlook determines the sending account based
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urrently selected data store when a new mail message is created. This change
use Microsoft Outlook 2010 or Outlook 2013 and have multiple accounts delivered to
pst files, Outlook doesn't use the default account set in Account settings for new
Instead, it uses the account associated with the mailbox or *.pst file you have in focus.
ge in behavior takes some getting used to, but its my experience that once they
d how it works, most users with multiple POP3 or Exchange accounts like it.
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e not as well liked by users with an IMAP account as their primary account and POP3
elivered to the default *.pst file. Instead of using the default IMAP account as it did in
ersions, Outlook now sends new mail using a POP3 account that is delivered to the
n the IMAP user sends a new message to a contact or starts a new message after
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us solution is to use a different *.pst file for the POP3 accounts but if that is not
, you can set a registry value to always use the default account, regardless of the data
always ask which account to use. Both of these options are controlled by a registry
, you can use a macro to always open a new message with the default account selected
have multiple accounts and an IMAP account in Outlook 2010/2013 and you change
sending account to the IMAP account, you may experience the following issues:
en you click a mailto link from a browser or from Outlook, the default sending account
en you create a new email message, the Exchange Server account is selected instead
he IMAP account.
box, Outlook 2010 SP1 and Outlook 2013 use the default account for Send to
s but not for new messages created while viewing a pst file (when a POP account is
o the pst file), unless you set a registry value to always force the use of the default
new messages to use the default email account, regardless of which pst file you are
UseDefaultSendingAccount:
, the option was added to the UI (in File, Options, Mail) or you can set the key in
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Using Registry (*.reg) files
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RENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\Mail
lue: NewItemsUseDefaultSendingAccount
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Change Short Date to Long Date
Format in a Message
RENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
lue: NewItemsUseDefaultSendingAccount
, edit this key:
RENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
lue: NewItemsUseDefaultSendingAccount
er not to edit the registry yourself, you can run this registry file to set the
UseDefaultSendingAccount key:
ook 2016
Outlook 2013
Outlook 2010
simple, but can get annoying, fast, since it forces the user to select an account every
end a new message. (Replies and Forwards always use the account the message
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be good for people who use multiple accounts and frequently (accidentally) send using
account, especially if they are sending sensitive documents, as it will almost eliminate
RENT_USER\Software\Policies\Microsoft\Office\16.0\outlook\options
me: ForceAccountSelection
RENT_USER\Software\Policies\Microsoft\Office\15.0\outlook\options
me: ForceAccountSelection
pe: REG_DWORD: 1 for force, 0 to disable.
, the registry key is:
RENT_USER\Software\Policies\Microsoft\Office\14.0\outlook\options
me: ForceAccountSelection
pe: REG_DWORD: 1 for force, 0 to disable.
need to create the path if it does not exist. You can also set this using the Office group
plates. The value type is the same for both 32-bit and 64-bit Outlook.
want to edit the registry yourself, you can run this registry file to set the
untSelection key:
ook 2016
Outlook 2013
Outlook 2010
As reported by a user in New E-Mail Button Not Working, this tweak may prevent the
re Information
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chNet discussion forum: Default account setting in Outlook 2010 does not work
evenforums.com)
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the
author of several books, including Outlook 2013 Absolute Beginners Book. She
also created video training CDs and online training classes for Microsoft Outlook.
You can find her helping people online in Outlook Forums as well as in the
osoft Answers and TechNet forums.
a Reply
220 Comments on "Outlook, Multiple Accounts and the Default Account"
new follow-up comments
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code
Nick Urfe
Thank you for your thorough and useful explanation. Your is the only technical
support voice that provides a complete and workable solution. Even if messing with
the Registry is not for regular non-techies, this is still doable for most folks who can
get their hands a little dirty with Windows innards. My only concern is that you
assume everyone knows how to add a few lines to the Registry without--possibly-turning the computer into a paperweight. More detailed steps would be appreciated.
|
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Diane Poremsky
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March 30, 2016 1:29 pm
That's why I have the ready-to-use reg files. :) I have a 'how to' published on
one of my sites, will find it and link to the pages with reg edits.
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Haakon
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Diane Poremsky
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March 30, 2016 10:58 pm
Sorry, I don't know what could be wrong on the phone side. Is the other
profile the default account? Are you using the Outlook for iOS app or the
native apple app?
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5/28/2016 2:39 PM
Barry Graham
http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-t...
By the way, I like the one to make it always ask which account to use. Too bad that
one doesn't work for replies and forwards either!
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Diane Poremsky
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March 30, 2016 4:09 pm
do you always want to use one account or will you be choosing the account?
If you always want to use one account and use imap or pop3, you can
configure a different smtp server while keeping the original pop3 - the
instructions are here - http://www.slipstick.com/outlook/config/create-receivepop3-account/
0
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Barry Graham
Diane you pointed me to this page from another post and I tried your fix. It does
make it use the default account as desired, this is helpful thanks. Note that it does
not present all the day/date flags, I only get the option to flag the message for
tomorrow. Also is there a way to force the default account if replying or forwarding?
The fix doesn't make the default account be used. I still can't figure out how MS can
give you an option to only use the default account, yet you still have to do all this
Read more
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Diane Poremsky
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March 30, 2016 11:07 pm
>> Note that it does not present all the day/date flags, I only get the option to
flag the message for tomorrow.
That is normal for IMAP or EAS accounts. They only support flag on/ flag off.
Replies & forwards always use the account they came in on. If all replies will
use the default account, you can change the smtp server settings.
Instructions- http://www.slipstick.com/outlook/config/create-receivepop3-account/#mixed
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Barry Graham
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March 31, 2016 10:36 pm
Actually now that I have it all set up to pop up a box asking me how many
5/28/2016 2:39 PM
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days ahead I want to flag messages, as they hit the folder in which the
message is saved when sent, this is no longer an issue. Since you helped
me to create that box, thank you!
0
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Lthsinc
Have a different issue. Have been working with multiple imap accounts in Outlook
2013 with no issues. Then I had to add an MS exchange account, and that seems
to have changed everything. If forced the exchange account to become the default
account, instead of the primary imap account. This also seems to have caused my
default calendar, (for this computer only), to disappear, and now places my
appointments on the exchange calendar. I do not want this as the exchange
account is not my primary account, nor do I want others seeing my appointments,
etc. When I try to Read more
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Diane Poremsky
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March 31, 2016 1:11 am
Yeah, exchange always likes to be the default account. You can set other
data files as default - see http://www.slipstick.com/outlook/changethe-default-data-file-from-exchange-to-another-account/ for the steps to get
past the error.
I don't recommend using the 'this computer only folders' (they don't get
backed up), use a pst if you don't want to use the exchange folders. But,
FWIW, no one will see your appointments if you don't share the exchange
calendar - if you need to share it, you can mark appointments private.
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