ON-THE-JOB TRAINING

ROXAS MEMORIAL PROVINCIAL HOSPITAL

ARNALDO BOULEVARD, ROXAS CITY

A Narrative Report
Presented to the Faculty of the
COLLEGE OF BUSINESS ADMINISTRATION
BUSINESS AND ECONOMICS DEPARTMENT
CAPIZ STATE UNIVERSITY
Pontevedra,Capiz

In partial fulfillment
of the Requirements for the Degree
Bachelor of Science in Business Administration
Major inHuman Resource Development Management

ROSE ANN ADRIAS

April 2016
1

Republic of the Philippines

CAPIZ STATE UNIVERSITY
Pontevedra, Capiz
COLLEGE OF BUSINESS ADMINISTRATION
BUSINESS AND ECONOMICS DEPARTMENT
APPROVAL SHEET
Narrative Title

ON-THE-JOB TRAINING: ROXAS MEMORIAL

PROVINCIAL HOSPITAL

Student

ROSE ANN G. ADRIAS

Course

BACHELOR OF SCIENCE IN BUSINESS

ADMINISTRATION

Major

HUMAN RESOURCE DEVELOMENT MANAGEMENT

Advisory Committee

JOHN KENETH A. ADA, MPA

Adviser

__________________
Date

PET ROANA B. BATACANDOLO, MPA

Member

__________________
Date

MICHELLE M. BACAS, MPA

Member

__________________
Date

Recommending Approval:
JANITA T. DARIAGAN, MBA
Coordinator, Business and Economics Department

__________________
Date

Approved:
HONEY LEE E. CASA, DPA
Dean, College of Business Administration

__________________
Date

Republic of the Philippines

CAPIZ STATE UNIVERSITY
Pontevedra, Capiz
COLLEGE OF BUSINESS ADMINISTRATION
BUSINESS AND ECONOMICS DEPARTMENT
ACCEPTANCE SHEET
In partial fulfillment of the requirements for the degree of Bachelor of Science in
Business Administration Major in Human Resource Development Management, this narrative
report entitled, On-the-Job Training: Roxas Memorial Provincial Hospital, prepared and
submitted by Rose Ann G. Adrias, has been evaluated and recommended for oral examination.

PET ROANA B. BATACANDOLO, MPA

OJT Adviser

Approved by the Committee on Oral Examination with a grade of _______ onApril

______ 2016.

PET ROANA B. BATACANDOLO, MPA

Member

MICHELLE M. BACAS, MPA

Member

JOHN KENETH A. ADA, MPA

Chairman

Accepted as partial fulfillment of the requirements for the degree of Bachelor of Science
in Business Administration major in Human Resource Development Management.

______________
Date

HONEY LEE E. CASA, DPA

Dean, College of Business Administration

BIOGRAPHICAL SKETCH
The trainee was born at Bailan District Hospital, Bailan,Pontevdra,Capiz on July 22,
1995. She is the youngest child among the five children of Mr. RudrigoAdrias and Ms. Dahlia
Gubio. She isnow currently living in her Titas house at Campo Street, President Roxas, Capiz.
Rose Ann finished her Elementary Education at President Roxas West Elementary School in the
year 2007 and her Secondary Education at Cabugcabug National High School. She took up her
college degree Bachelor of Science in Business Administration major in Human Resource
Development Management at Capiz State University, Pontevedra Campus. She underwent her
On-The-Job

Training

at

RoxasMemorial

Provincial

Hospital

(RMPH)

ArnaldoBoulevard, Roxas City, Capiz from November 9, 2015 to February 18, 2016.

located

at

ACKNOWLEDGEMENT
The Trainee would like to express her warmest gratitude to those who helped her in the
completion of this portfolio and those who became a big part of her college life.Grateful
acknowledgement is expressed toGubioFamily for their patience, love and undying support, for
always being there for her in times of laughter and when werent so great, for always showing the
world and making her feel how much they are proud of her, for their teaching and guidance which
made her become as to what she is now. She would also like to thank her sister for being with her
all through the way from the beginning and for showing your unconditional love and unending
support in everything she did.
To her friends and best friends, for their support and motivation, for all the fun and
laughter behind the bitter reality of college life that we are facing, for always making her smile
behind her tears and for making her realize what the true meaning of friendship.
To the Administrative Officer Maam Lina E. Desales, for accepting me to be one of one
of the OJT is great help in me. To all the Admin staff of Roxas Memorial Provincial Hospital, for
sharing theirknowledge to me. That, was able to gain more knowledge, and as well as the
development and experience that I surely treasure and will always remember.
To the institution where I am studying, Capiz State University, and to all my professors,
who shared and continuously sharing their knowledge with students like me and helped me to be
a better person.
Above all, I want to give my full love and gratitude to our Lord, Jesus Christ for giving
me strength every day, for the guidance and good health, for the grace and blessings that helped
me to perform my task as part of my OJT.

These are the people behind my hard work, learning success, achievements and journey.
Becauseof these people that I am motivated to stand up every after heartbreak and downfall, to
strive harder to reach my aspiration, to be proud and continue shining and become an inspiration
to others.

R.A.A.

TABLE OF CONTENTS
PRELIMINARIES

PAGES

APPROVAL SHEET

ii

ACCEPTANCE SHEET

iii

BIOGRAPHICAL SKETCH

iv

ACKNOWLEDGMENT

EXECUTIVE SUMMARY

vii

CHAPTER
I

INTRODUCTION

II

THE ON-THE-JOB TRAINING AREA

III

IV

A.

HISTORY OF THE COMPANY

B.

VISION STATEMENT

C.

MISSION STATEMENT

DESCRIPTION OF WORK

A.

DEFINITION OF TERMS

B.

MAJOR LEARNING DERIVED FROM OJT

C.

CLASS MATERIALS USED IN THE TRAINING

D.

SWOT ANALYSIS OF THE

SPECIFIC AREA ASSIGNED

REPORT ANALYSIS
SWOT MATRIX (STRATEGY)

12
18

CONCLUSIONS AND RECOMMENDATIONS

APPENDICES
APPENDIX A REQUIREMENTS FOR OJT
1.

Application Letter/Resume

2.

Application for Practicum

3.

Endorsement Letter

4.

Parents Waiver

APPENDIX B Daily Logbook

APPENDIX C Other Documents/Clippings from ojt agency
1.

DTR

2.

Pictures

21

EXECUTIVE SUMMARY

ADRIAS, ROSE ANN G., Capiz State University, Pontevedra Campus, April 2016.
On-the-Job Training: Roxas Memorial Provincial Hospital, Arnaldo Boulevard, Roxas
City, Capiz.
OJT Adviser: Pet Roana B. Batacandolo, MPA
Internship or On-The-Job training is one way by which students are given an opportunity
toapply the theories and principles that have learned from school. It also helps the student to
obtainapplicable knowledge and skills by performing in actual work setting. Colleges and
universities require their students to undergo such training within a specific number of hours as
part of the curriculum.
The trainee conducted her On-the-Job Training atRoxas Memorial Provincial
Hospital(RMPH) located at Arnaldo Boulevard, Roxas City, from November 9, 2015 until
February 17, 2016.
During the training, the trainee was exposed to variety of experiences and several tasks
like preparing anddistributing papers and documents for meeting, maintaining filing system,
answering phone calls and queries, photocopying, printing and encoding some files like Cash
Collection, PCSO,and DOH Fund.
The trainee applied her knowledge learnt from school. Some of these are
ComputerSubjects, English, and Management.
The trainee conclude that numerous number of patients admitted there every day but
facilities is not enough for the daily use and also the fund is not enough for the daily expenses of
hospital.
And she recommend the area need to purchase such facilities and equipment to improve
their system, conduct a seminar for all employees upgrade the system in order to cope with the
new government regulations,

political intervention and orient the employees to avoid

7

absenteeism. Furthermore, clients complaints should be answered immediately to avoid

dissatisfaction of the clients.
After the training the trainee learned a lot of things such as being an independent and
responsible to do the tasks assigned to her.

CHAPTER I
INTRODUCTION
Capiz State University is an institution of higher learning which offers several courses. It
aims to providequality education to the students. It has following functions: instruction, research,
production and extension.One of the courses offered at Capiz State University is the Bachelor of
Science in BusinessAdministration major in Human Resource Development Management.It is a
four year course which aims to equip students with the skills and knowledge to become
productive entrepreneurs, good-planners and business oriented individual.
On-The-Job training was included as requirements for graduation. It is one way of
exposing students tothe realities of work in operational institutions wherein the theories learned
from the school arebrought into practice.
On-the-Job Training is necessary to enhance the knowledge and skills of the students not
only the theoriesbut also in reality. It also aims to develop the desired skills among students as
well as apply classroom learning in actual practice.
CHAPTER II
Name and Place of Work
The trainee was assigned at Chief Administrative Office, Roxas Memorial Provincial
Hospital located at ArnaldoBoulevard, Roxas City, Capiz.
History of Company

The Roxas Memorial Provincial Hospital is the only Level II government hospital in the
province of Capiz and it operates under the regulation of the Department of Health. It is
accredited by the Philippine Health Insurance Corporation, providing safe, accessible and quality
public health care services.
RMPH caters to the health needs of the population of Capiz and the nearby towns of
Northern Iloilo, Carles, Estancia, Balasan, Sara and the Southern parts of Aklan, Batan and
Altavas.
The hospital has an authorized bed capacity of 100. However, due to the huge population
it caters and the surge of patients, it increases its bed capacity to accommodate a daily average of
173 admitted patients in the year 2014. In the same year, the rate of admitted patients has
increased having a total of 12,518 patients as compared to the 10,072 patients of the previous
year.
In November of 2013, Outpatient services were transferred to the new site at Capitol
Hills, Lanot, Roxas City. The decrease in the number of OPD consultations for 2014 may be
attributed to this move, since the new location of the OPD is a considerable distance away from
the main hospital and the center of the city.As a Level II hospital, it employs medical specialists,
qualified ancillary and nursing service personnel capable of providing the following services:
A.

Internal Medicine

Gastroenterology

Neurology

Adult Infectious Diseases

B.

Obstetrics and Gynecology

Prenatal Check-up

Post-partum Check-up

Family Planning

C.

Surgery

Minor Surgery

General Surgery Consultation

Orthopedic Consultation

ENT Consultation

Ophthalmology Consultation

D.

Pediatrics

E.

Radiology

Diagnostic X-ray

Ultrasound

F.

Clinical Laboratory

G. Pharmacy Services
H.

Hospital Dentistry
2

I. Ambulance Services
Vision Statement
A premier center of excellence with accessible, affordable and quality public health care
services.
Mission Statement
We commit to quality health care service standards in the healthcare delivery system
through excellent facilities, efficient business processes, and empowered personnel for customer
satisfaction and better health outcomes.

CHAPTER III
DESCRIPTION OF WORK
The trainee was assigned at Roxas Memorial Provincial Hospital. During the training, the
trainee was exposed to variety of experiences and several tasks at Chief Administration Office
which ranges from simple to difficult yet challenging. The entire 500 hours of On-The-Job
training was successfully devoted to the following tasks:
Maintaining Filing System
3

The first assignment for the trainee was to maintain the filing section in the office.
Recording all outgoing documents
Another task given to the trainee was recording all outgoing papers of RMPH before
transmitting it to Capitol.
Transmitting the report
The trainee was also assigned to transmit or deliver the report from Maam Lina to other
employee of RMPH.
Accommodate Customers
The trainee also accommodates the folks if Maam Lina was not around.
Sorting
The trainee was tasked to sort all financial statements and financial assistance report so
that it will be easy to find if needed.
Answering Phone and Queries
The trainee was assigned to answer the phone calls if there is no one who can answer it.
Photocopying
The Trainee photocopies the needed documents for the office copy.
Encoding and Printing

The trainee enhance her typing skill and familiarized the proper use of keyboard and
printer.
Other tasks
Other tasks assigned to the trainee were arranging the promissory notes, staple the
financial assistance and circulate memoranda.
DEFINITION OF TERMS
Administration is a group of people who manage the way a company, school, or other
organization functions.
Biometrics is a device used to store particular personal information about a person. It is
use for logging in and out of the institution as a basis for attendance on a daily time record.
Birth Certificate an official document issued to record a person's birth, including such
identifying data as name, gender, date of birth, place of birth, and parentage.
Calculator is something used for making mathematical calculations, in particular a small
electronic device with a keyboard and a visual display.
Computeris an electronic device for storing and processing data, typically in binary
form, according to instructions given to it in a variable program.
Email messages distributed by electronic means from one computer user to one or more
recipients via a network.
Hospital is a place where sick and injured people are given care of treatment and where
children are often born.
7

Promissory Note is a signed document containing a written promise to pay a stated sum
to a specified person or the bearer at a specified date or on demand.
Reimbursement is an act of compensating someone for an expense. Often, a person is
reimbursed for out-of-pocket expenses when the person incurs those expenses through
employment or in an account of carrying out the duties for another party or member.
Voucher a small printed piece of paper that entitles the holder to a discount or that may
be exchanged for goods or services.

MAJOR LEARNING DERIVED FROM OJT

Learning is not only inside the classroom but also outside.One of the best examples is the
On-The-Job Training which helps student to acquire more skills, experiences and knowledge. The
major learnings acquired by the trainee during her training were as follows: arranging the filing
system in the office, proper answering of telephone and quires, how to record outgoing papers,
how to make a flowchart, printing daily reports, how to label the DTR, rate the IPCR, segregate
the financial statement and financial assistance, and how to write a letter. Label the monthly
schedule of employee, review the Payroll of employee, how to use printer and computer in a
proper way, she also learned to follow instructions as what the supervisors said and to accept
opinion that they suggested.
CLASS MATERIAL USED IN THE TRAINING
Classroom learning was proven helpful in the conduct of the training. Theories and
principles in thissubject were practiced:

Computer Education
The Trainee is sitting at the computer table of her supervisor.Most of the time,her
supervisor and some staff of RMPH give her a task to encode some files they need. She was able
to apply her knowledge in using various computer packages like Microsoft Word and Excel
which include their Daily Reports, DOH funds, Guarantee Letter. She can handle such kind of
situation. Through the theories which she have learned.
English (Business Communication)
The trainees supervisor is the Administrative Officer of RoxasMemorial Provincial
Hospital. She usually sets the meeting for every department.She always ask the traineeif she can
do a MEMO or letter for her and the trainee was blessed because she already know what to do.
Management
The subject served as a guide to the trainee that she must be responsible in dealing with
the staff and clients of the RMPH. And it also serves as a guide to manage her time and to finish
the assigned task to her.

SWOT ANALYSIS OF THE SPECIFIC AREA ASSIGNED

STRENGTHS
Has a Point of Care
It hasfinancialassistance for indigent patients who cannotafford to pay their bills and
other expenses.
9

Effective Leadership
They monitor everything they believe and helps them to achieve their goals.
Updated Technology
Use of updated technology like Biometrics causes unparalleled ability to quickly and
accurately capture real time entry of employees.\

WEAKNESSES
Lack of Facilities
Facilities are sometimes not available in times of need.
Employees Personal Problem
Employees personal problems can cause destruction to their performance which affects
their efficiency in the work.

Delayed salary
Salary is always delayed or not on time and that causes disappointment on employees
that also results to inefficiency and loyalty to work.
Noise
Noise outside the office disturbs the work concentration of the employees.
10

Not Computer Literate

Some employees are not computer literate especially those old ones.
OPPORTUNITIES
Government Hospital
Roxas Memorial Provincial Hospital is a public hospital so as people prefer to go there
than in other private hospitals.
Political Intervention
Participation of local leaders to every activity of RMPH is one way to build confidence
among the people and the community.
THREATS
Government Rules/Policies
Changing government rules and regulations may affect the operation of the hospital.
Administration may find hard to adjust with those changes in policies.
Political Intervention
Political environment not favorable to the administration of the hospital can hamper the
development of the institution.
Negative Feedback

11

Negative Publicity due to clients complaints can cause a bad image of the hospital from
the community that may affect the trust and confidence of the public to the services of the
institution.

CHAPTER IV
REPORT ANALYSIS
SWOT ANALYSIS OF ROXAS MEMORIAL PROVINCIAL HOSPITAL
The Roxas Memorial Provincial Hospital is the only Level II accredited government
hospital in the province of Capiz. The following are the SWOT Analysis on the Hospital.
STRENGTHS

Special expertise and experienced doctors.

12

Accesible location and geographic advantage

Government health care provider

WEAKNESSES

Employees absenteeism and tardiness that affect their commitment to work.

Inadequate information about their institution

Inadequacy of equipment and facilities

Poor service that results to clients complaints

OPPORTUNITIES

Fortuitous events

Outbreak of diseases

Availability of new technology to improve their services

Changes in population or need that demands for healthcare services

THREATS

Fortuitous events

Competitors have an innovative product or services

Shifts in market demand or referral sources, people prefer private hospital.

Political involvement
13

SWOT ANALYSIS
STRENGTHS
Special expertise and experienced doctors
A domain expert is a person with special knowledge or skills in a particular area of
endeavor.This is one of the strength of Roxas Memorial Provincial Hospital. They have experts,
skilled, and experienced doctors with different field of specialization that can provide good
services to the patients.
Accesible location and geographic advantage
The location of the business or institution is considered as one of the assets of the
company because if the location is visible to the customers or clients it is not hard for them to go
to the office. The location of Roxas Memorial Provincial Hospital is visible to the people in
community. It is easy to have an access in this hospital because it is located at Arnaldo Boulevard,
Roxas City where it is considered as a center of all businesses in the city.
Government Health Care Provider
Government Health Care Provider is defined as a government owned institution whichis
composed of the doctors of medicine or osteopathy, podiatrist, dentist, chiropractor, clinical
psychologist, optometrist, nurse practitioner, nurse-midwife, or a clinical social worker who were
authorized by the state to practice and perform within the scope of their practice as defined by
State law, or a Christian Science practitioner. The Roxas Memorial Provincial Hospital is the only

14

government owned hospital located in Roxas City. The people will choose this hospital because it
provides healthcare services with an affordable price.

WEAKNESSES
Employees absenteeism and tardiness that affects their commitment to work
Absenteeism and tardiness cause an undue burden for those employees who substitute for
absent employees. Each employee was expected to report to work promptly at the beginning of
the day and after lunch. If an employee finds it necessary to be absent from work, such absence
should be immediately reported to the supervisor. A record of tardiness and inexcusable absence
may interfere with promotion and may result in loss of pay or disciplinary action. It is considered
as one of the weaknesses of Roxas Memorial Provincial Hospital because some employees or
staffs especially the casual and contractual have the tardiness habit that results to poor services to
the clients.
Inadequate information about their institution
Inadequate information about the institution can harm the reputation of the hospital. In
business, it is very important to know the background of the company in order for the company to
gain the trust of the customers or clients. The Roxas Memorial Provincial Hospital is one of the
oldest hospital in the province of Capiz. Inadequate information is considered as one of the
weaknesses because it doesnt have enough information to provide to the people. The hospital
does not have a historical background because it doesnt have enough data.
Inadequate equipment and facilities

15

The Roxas Memorial Provincial Hospital is a hospital that caters the poor and indigent
people in the province of Capiz. One of the weaknesses of this hospital is the lack of facilities and
equipment like CT scanner, ultrasound, MRI machine, etc. that are useful for hospital operations.
If the patients need undergo such body tests they are referred to another private hospital. This
situation is difficult to the part of the patients. It results to poor services among the patients and
clients.

OPPORTUNITIES
Fortuitous Events
Fortuitous event is an unforeseen event that occurs by chance or accident from natural or
man-made forces over which an affected person has no control. A fortuitous event can have either
positive or negative consequences. As a healthcare provider fortuitous event occur like floods,
typhoons, and other calamities, because of this uncontrolled events, many people get harm. It is
considered as an opportunity to the institution because it increases the income of the hospital
through the increase of the patients admitted into it.
Availability of new technology to improve services
Technology today affects every single aspect of modern society. Availability of new
technology is a big opportunity to healthcare industries. For example, the widespread adoption of
electronic health cares costs but secures patients health and safety. In more and more healthcare
facilities, patients files are being kept in databases that can be accessed easier. Diagnostics
through technological innovation can be easier and more accurate. Nowadays, numerous method
of imaging allow for technicians and physicians to examine a patients anatomy without needing

16

invasive procedures to form a diagnosis. The development of better instrument and more
advanced technology is a big help in the health care industries.
Changes in population or need that demand for healthcare services
The effects of population growth were varied and vast the population grows, the
opportunities for quality, healthcare services increases because the rate of admitted pregnant
patients and the rate of senior citizens patients that really demand for healthcare services.
Outbreak of diseases
Disease outbreak is the occurrence of cases of disease in excess of what would normally
be expected in a defined community, geographical area or season. An outbreak may occur in a
restricted geographical area, or may extend over several countries. It may last for a few days or
weeks, or for several years. When an outbreak of diseases occur in a certain place it demand
healthcare services. For example, like the outbreak of Dengue, Ebola Virus, Zika Virus etc.
responding rapidly to outbreak and unusual health events and healthcare, taking full advantage.
THREATS
Competitors has an innovative products and services
The development of new products, changes in design of established products, or use of
new materials or components in the manufacture of established products. Numerous example of
product innovation include introducing new products, enhanced quality and improving its overall
performance. It is considered as a threat for the hospital because the private hospitals acquired
new technology and they innovate their products and services. The Roxas Memorial Provincial
Hospital is a public hospital that is lack of facilities, machines and equipment that can satisfy the

17

needs of the patients. Lives of patients seeking specialized treatment are at risk as public hospitals
are lacking the necessary equipment for assisting such cases.
Shifts in market demand or referral sources, people prefer private hospital
People prefer private hospitalsbecause of their complete and advance technologies. It is
considered as a threat because some people, especially the middle class would prefer to go to
private hospitals since they provide good and quality services rendered to the patients.
Political Involvement
Political participation encompasses the many activities used by citizens to influence the
selection of political leaders or the policies they pursue. Political participation derives from the
freedom to speak out, assemble and associate; the ability to take part in the conduct of public
affairs; and the opportunity to register as a candidate, to campaign, to be elected and to hold
office at all levels of government.Political participation extends beyond parties. Individuals can
also be involved in certain aspects of the electoral process through independent actionparticularly
at the local leveland by joining civil society organizations.
Roxas Memorial Provincial Hospital is a government owned hospital. It is powered by
people in politics. It is considered as a threat because if the governmental rules and regulations
will change, it willaffect the operations of the hospital.
Fortuitous Events
An unforeseen eventoccurs by chance or accident from natural or man-made forces over
which an affected person has no control. A fortuitous event can have be either positive or negative
consequences. Uncontrolled events are threats to all business establishments because it can affect
the business very much. For example, if there is a typhoon, fire, floods and other fortuitous
18

events, they can damage the facilities, equipment, and building of the office and also the
important files will be lost through this. It is another burden in the part of the institution because
it can result to higher costs for the repair of the damages in the hospital.
SWOT ANALYSIS OF ROXAS MEMORIAL PROVINCIAL HOSPITAL (MATRIX)

SO STRATEGIES

WO STRATEGIES

The doctors, nurses, and staff of the

hospital

must

seminars

or

continue
trainings

to
to

The

RMPH

should

acquire

new

attend

machines and equipment for the

acquire

improvement of the hospital operations

additional knowledge and skills to

to cater more patients.

maintain the good reputation of the

hospital. In this case, the people in the

The

institution

should

establish

research and development culture in

community will choose the RMPH

order for them to make and propose

because it is a Government Health Care

well-defined or accurate information

provider with excellent employees.

about the institution like the historical

The continuous development of medical

background.

devices and equipment has all made

significant contributions to improve the

programs to the casual and contractual

health of people all around the world.

Advancement

of

technology

Providing good employee incentive

employees that is compelling enough

in

can provide sense of worth among

healthcare industry can help in finding

employees because they know that

ways to improve their practice from

what theyre doing is right. Once they

better diagnosis, surgical procedures,

achieve

and improved patient care.

their

target

and

become

eligible for an incentive, they know

19

that they can do more than their usual

output. This gives them a good reason
to appreciate themselves and their
work. Because of this, the employee
incentive programs invite a good
working atmosphere at the office.

ST STRATEGIES

WT STRATEGIES

RMPH as a government health care

Giving incentives and benefits to the

provider is one of the hospitals that

employees especially to the casual

patients can run into. The institution

and contractual is a great help to

should provide complete equipment in

motivate the employees to do their

the hospital operation in order that to

job properly and correctly to avoid

cater customers health needs.

clients complaints.

In this

way, people will choose RMPH because

it is the only hospital that offers financial

RMPH should innovate product and

services and invest in upgrading the

assistance to those people that cannot

system of the hospital to become

afford to pay their bills.

productive and competent among

As a government hospital, it has a great

others, and for them to be patronized

advantage in acquiring additional funds

by the people in the community.

from the government that can help in

improving the facilities of the building

20

that when fortuitous events occur like

typhoons, it cannot be easily damaged.

CHAPTER V
CONCLUSIONS AND RECOMMENDATIONS
CONCLUSIONS
Based

on

the

SWOT

analysis

above,

the

following

conclusions

were

formulated:numerous numbers ofpatients admitted there every day but facilities were not enough
21

for their daily use and also the funds was not enough for the daily expenses of hospital.
Employees personal problem can destruct their efficiency of services, medical stuff is
incomplete, presence of new government regulation but the hospital cannotcope, and the political
intervention that influencing the system of the area.
RECOMMENDATIONS
Based on the conclusions above, the following recommendations were made:the area
needs topurchase such facilities and equipment to improve their systems, conduct seminars for all
employees particularly on stress and anger management,and upgrade the system in order to cope
with the new government regulation and political intervention. Orientthe employees to avoid
absenteeism. Take an immediate action to every complaint of the clients.

22

APPENDICES

APPENDIX A

APPENDIX B

APPENDIX C

APPENDIX B- Daily Logbook

DATE

ACTIVITIES

November 9

To start with my work as an OJT, Maam Lina Desales, Administrative

officer, assign me to her office. I also met Sir John Anthony Lim who is
kind and generous.

November 10

Maam Lina Arrives around 2pm and she asked me to file the Billing
Statement chronically.

November 11

Maam Lina Said that I should review the Book Service Based Office
Manual for me to knew those areas and responsibility and flowchart of
every department.

November 12

Maamlina give me hose Policies of every department that I need to revise

based on the book.

November 13

Encoded the Flowchart and Policies of every department.

November 16

I arranged the table of Maam Lina and also the Admitting files.

November 17

Encoded the Philhealth Policies and Flowchart.

November 18

Maam Roselyn the liaison of RMPH taught me how to record the

outgoing papers.

November 19

Wrote the outgoing papers in logbook.

November 20

Encoded the DOH Claim Stub.

November 23

Typed the IPCR of some employees of RMPH.

November 25

Dissimilate the MEMO to every Admin Staff.

December 1-2

Maam Gemma Assigned ma a task. I encoded the names of patient who

has a promissory note. After encoding Maam Gemma asked me to
printed-out the files I encoded.

December 3

We packed and wrapped the gifts pack for the patient of RMPH for the
gift giving.

December 4

I arrived early to arranged the gifts of patient and then we go to every

patient room by room with the heads of every department.

December 7-8

Once when Maam Lina was on leave, Sir Tam Taught me how to encode
a DTR and printed some of these for him.

December 9-10

I was assigned Maam Gemma to find the Financial Statement of the

patient name who has a promissory note.

December 11

I produced Financial Statement photocopies of those patient who has a

promissory note.

December 14-17

Maam Lina assigned me to do a meal ticket for the 585 employees of

RMPH, for their upcoming Chiristmass Party on Friday. After I print the
meal ticket I cut it one by one and arranged it alphabetically.

December 18

Christmas Party of all employees of RMPH and maam Lina Assimged

me at registration with Maam Gemma, to give the meal ticket.

December 21

We wrap all the raffle gifts for Christmas party of admin staff.

December 22

Christmas Party of Admin Staff at MVW and OJY is the incharged to

collect the gifts and their registration for the raffle draw.

January 4

Arranged the files and helped Maam Lina to clean her table.

January 5

Maam Lina Taught me how to solve the rate of IPCR of employees.

January 6-7

Maam Lina let me rate the IPCR and solve it.

January 8

Typed the employees DTR.

January 11

Photocopy the Financial Statement of every patient.

January 12

Dissimilate the MEMO to every staff of Admin.

January 13

Filling minutes and reports.

January 14

Encode the list of UPAA.

January 15

Ordered office supplies for Maam Linas office.

January 18

Photocopy the DOH fund.

January 19

Arranged the name of DOH letter.

January 20

Maam Lina asked me to buy a Calendar Planner for her at Gaisano.

January 21

Call all the unit heads for their meeting.

January 22

Filed the new document.

January 25

Typed and distribute meeting notes.

January 26

Maam Lina asks me to open her email and print the Certificate sent by
her friend.

January 27

Assist the patient in their question.

January 28

Maam Lina asked me to go in the DOH office to get the paper she need.

January 29

I helped Sir Tam to label the employees DTR.

February 1

Maam Lina asks me to go to first in the conference room to check the

attendance of Records Section because she still has a visitor.

February 2

Maam Lina need to have a meeting to every department so i prepared

the Policies she need and also the attendance sheet,

February 3

I filed some documents and arranged the pass slip of employees.

February 4

Encoded the Guarantee Letter and Claim stub for Maam Gemma.

February 5

Arranged the Schedule of every department.

February 8

I made maam Lina a information card.

February 9

Distributed the memorandum in every section.

February 10

Encoded the DOH funds and guarantee letter.

February 11

List the name of employees who does not a Job Order.

February 12

I helped Sir Tam arranged his tables and documents.

February 15

Maam Lina asked me to check her email.

February 16

I helped Sir Tam assist the employees in their DTR.

Februray 17

Clean Maam Lina Table and say Thankyou for everything.

APPLICATION LETTER
________________

________________
________________
________________

Dear Sir/Maam,
I am a graduating student taking up Bachelor of Science in Business Administration at Capiz
State University, Pontevedra Campus. I am required to undergo On-the-Job Training for a
minimum of 500 hours. This is in partial fulfillment to the course.
I am applying in your company as a trainee because I believe that the experience that I will obtain
will surely enhance my skills and acquire additional knowledge in the field of Human Resource
and Development Management.
I am hoping for your favorable feedback with this application. Thank you and God Bless!

Yours Truly,

ROSE ANN G. ADRIAS

Applicant

RESUME

ROSE ANN ADRIAS

Address:

Pres. Roxas, Campo Street, Capiz

Mobile #:

09501407051

E-mail:

annadrias072295@gmail.com

OBJECTIVES
To secure a cooperative education in the field of Human Resource and Development Management
as On-the-Job Training that suits my qualification that will challenge and strengthen my skills and
knowledge.
PERSONAL DATA
Place of Birth
Date of Birth:
Age:
Gender:
Civil Status:
Citizenship:

Religion:
Height:

Bailan, Pontevedra Hospital

July 22, 1995

20 years old
Female
Single
Filipino
Roman Catholic
5.2

EDUCATIONAL BACKGROUND
Tertiary:

Capiz State University

Bailan, Pontevedra, Capiz
Bachelor of Science in Business
Administration major in Human Resource
and Development Management
2012- Present

Secondary:

Cabugcabug Nationl High School

Pres.Roxas, Capiz
2008-2012

Elementary:

Pres. Roxas West Elementary School

Pres. Roxas, Capiz

2002-2008

CHARACTER REFERENCES

Honey Lee E. Casa, DPA

Business Administration

Dean, College of
Capiz State University
Pontevedra, Capiz

Janita T. Dariagan

Program Coordinator
College of Business Administration
Capiz State University
Pontevedra, Capiz

Valerie Ann B. Ballos

Class Adviser
Capiz State University
Pontevedra, Capiz

I hereby certify that the above information is true and correct to the
best of my knowledge and belief.

ROSE ANN
ADRIAS
Applicant

ON-THE-JOB TRAINING
CAPIZ PROVINCIAL CAPITOL
HUMAN RESOURCE MANAGEMENT OFFICE
ROXAS CITY

ROSE ANN ADRIAS

APRIL 2016

PICTURES