Controls Field Service Engineer

Summary: The Controls Field Service Engineer installs automation systems at

customer locations. They also provide customer support with on-site maintenance,
troubleshooting, and repair services.
Major Duties:

Report to the Service Department Manager for project assignments and to report
on daily activity progress and responsibilities

Work closely with the engineering department and build department in machine
de-bug, validation and commission.

Provide assistance to the sales and quoting departments in evaluating future

projects and customer request(s) for quote.

Consult with the Service Manager, Engineering, and customers to define the
scope of projects

Follow safety practices as defined by Hirata Corporation of America and

customers site safety requirements

Test and debug automation and electrical systems prior to shipment to customer
sites.

Coordinate and perform the installation, startup, validation and commissioning of

systems at customer facilities.

After any equipment has been validated at the customers facility, the Field
Service Engineer will maintain contact with these customers.

Perform preventive and corrective maintenance on installed equipment

Review drawings, schematics, manuals and other pertinent information to

determine the best solution and proper tools for system set up or problem
resolution

Provide on-the-job training and mentoring to junior Field Service Engineers and
customers

Conduct formal classroom training.

Communicate with the project team to ensure a constant level of project

awareness.

Keep accurate service call records

Prepare service/warranty and other reports for customers and internal distribution
in a timely manner

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Controls Field Service Engineer

Coordinate with the Documentation Department on a timely basis to ensure that

all drawings, manuals, sequence of operation, and PLC and HMI programs are
kept current and correct.

Ensure that all field operation work and /or upgrade documentation is updated on
the network, in the correct project file location(s)

Seek sales opportunities while ensuring customer satisfaction

Assist in the quotation and technical sales support of control system field service
solutions

Provide product improvement suggestions and customer feedback to

Engineering and Management

Between field service assignments: assist engineers with projects, perform

product testing, and attend project kick off and lessons learned meetings with
Engineering, Sales, and customers

Attend technical training classes, as directed by the Service Department

Manager and share this knowledge with peers, interns, and/or service
technicians

Skills:

B.S. Degree in Electrical Engineering or equivalent work experience

25 years experience in control systems engineering preferred

At least 2 years experience in a technical, customer focused, field service position

Have a firm understanding of motion control systems (e.g., robotics, motion

control systems, and motion control programming and/or design).

Excellent customer focus and strong attention to detail.

Strong analytical, problem solving, and troubleshooting skills

Excellent verbal and written communications skills

Excellent interpersonal, organizational, and time management skills

Proficient with standard electronic test equipment

Proficient in the latest automation PLC products to include Siemens, Mitsubishi,

Allen Bradley etc.

Proficient with Microsoft Office Suite

The ability to read electrical schematics, controls prints, and mechanical

drawings

Able to effectively deal with customer complaints

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Controls Field Service Engineer

Requirements:

Must be a legal US citizen or resident and possess a current drivers license

Must be able to pass drug screen and criminal background check

Employee is expected to be honest and ethical at all times because individual

performance must reflect favorably on Hirata Corporation of America

Must project a professional appearance and attitude

Must have good customer relation skills

Must be available to conduct at least 50% of their work at remote locations.

There must be no restrictions to travel, both locally and globally

Manual dexterity and the ability to work in confined spaces

Duties of the job require employee to regularly stand, walk, sit, use hand and eye
coordination, use hand/air/electrical power tools, reach with hands and arms,
climb or balance, stoop, kneel, crouch, talk, and listen.

May be required to lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, color vision, and
depth perception.

Must be self-directed and exhibit the ability to work independently. Must also be
able to take direction and be able to work as part of a team.

Previous automation installation experience with powertrain assembly is strongly

desired, but other automotive automation/assembly installation experience will be
considered.

Must be willing to travel 20-30% locally, domestically and internationally,

including on short notice, holidays and weekends.

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Controls Field Service Engineer

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

401K Company Match

Profit Sharing

Paid Holidays and Vacation

Supplier Discounts (General Motors, Chrysler, & Affiliates)

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Controls Field Service Engineer