Documente Academic
Documente Profesional
Documente Cultură
73 Q4, 2016
A QUARTERLY NEWSLETTER PUBLISHED BY
WWW.COLUMBIANLOGISTICS.COM
QUARTERLY NEWSLETTER
Page 2
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SEASON'S GREETINGS
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Respect
CONTENTS
LETTER FROM EVP
LOGISTICS OF THE HOLIDAY SEASON
COLUMBIAN IN THE COMMUNITY
LESSONS LEARNED FROM CSCMP
EMPLOYEE UPDATES
CORE VALUES SERIES
EVENTS CALENDAR
LEGENDARY CUSTOMER SERVICE AWARD
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$935.58
Average
Av
eragee amount consumers plan to spend for
gifts
*2014
2014 Holiday Sales in Millions*
13.3%
Increase in holiday
e-commerce retail
sales this year
Holiday Shipping
93% of shippers plan to take advantage of free shipping.
50% of abandoned carts online are because shipping costs made the total purchase more than expected.
50% of customers abandon a cart due to lengthy delivery times or when no delivery date is provided.
7days is the average wait time that shoppers are willing to wait for delivery.
In 2015, UPS estimated it would ship 630 million packages during the holiday season.
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BLACK
FRIDAY
44% of consumers plan to shop on
Thanksgiving Day.
Reverse Logistics
AKA "Holiday Gift Returns"
Reverse logistics is the challenging task of processing, storing, and shipping items back for repairs, deconstruction, disposal,
or redistribution. Logistics plays a vital role in making returned goods get where they need to go, and can be a source of lost
revenue without a comprehensive reverse logistics system. Logistics companies are responsible for shortening the link from
where the return originated to the time it can be resold. This includes collecting and scanning, crediting the store, and invoicing
vendors. A 3PL can also explain how to proactively monitor package delivery.
Total merchandise returns account for over
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Columbian donated up to 12,000 square feet of warehouse space to the Boy Scouts
of America (BSA) for its annual popcorn sales. In addition to the square footage,
Columbian donated employee labor and a lift to help load and unload boxes.
There are over 1,000 Boy Scout troops and packs that sell popcorn in Michigan,
with 220-250 of those units being located in West Michigan. This year, Columbian's
Grand Rapid Distribution Center (GRDC) served all 25 Michigan counties that the Boy
Scouts cover. Loads came to Columbian, where they were picked and loaded before
being distributed to other warehouses across Michigan. According to Assistant
Scout Executive John Gower, approximately 20,000 cases of popcorn will make their
way to Columbian Logistics Network before being distributed. This volume adds
up to about $1.65 million dollars worth of popcorn. Gower commented, We need a
good company like Columbian to help us.
When a scout makes a sale, 70% of the profit goes back to the scout, his troop or pack, and his council. Gower said, We appreciate
Columbians commitment to scouting and the fact that every box that we sell goes back to scouting. Because of companies like
Columbian, we do not have to pay costs for trucks or warehousing. Columbian is proud to support an organization that supports
character development and values-based leadership training.
Columbian Vice President of Warehouse Operations, Jim Gadziemski, said As an Assistant Scoutmaster with a Boy Scout troop
in Ada, helping the BSA was an easy decision to make. The BSA is focused on developing youth in many areas of life including
leadership, high ethical standards, and providing service to others. Anything Columbian could do to serve an organization that is so
good for our youth is absolutely something we want to be a part of".
Columbian sponsored Mary Free Bed Rehabilitation Hospital in the 2016 Art Van Santa
Parade. This parade is presented by the Grand Rapids Jaycees. Columbian wanted to support
the amazing work that Mary Free Bed does by giving back in some way. Columbian donated
a trailer for Mary Free Bed to use in the parade. Mary Free Bed's float theme was "Winter
Wonderland" and this was the final activity of Mary Free Bed's 125th birthday celebration in
2016.
This series details Columbian Logistics Network's Core Values, which include
Safety, Legendary Customer Service, Respect, Performance and Agility.
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EMPLOYEE
UPDATES
Employee updates, information, and events.
Columbian cares about the well-being, happiness, and health of its employees.
In order to increase participation in wellness initiatives, our Human Resources
department puts together several challenges throughout the year. These
challenges encourage employees to live a healthier, happier life. Last quarter, we
held the "Fruit for Thought Challenge" in which employees were encouraged to
increase their daily servings of fruit. Kentwood Campus had 100% participation,
and even created their own Fruit Olympics! During the month of November,
employees participated in "12 Days of Well-Giving". This challenge encouraged
employees to complete a fitness, nutrition, well-being, or community related task
each day for 12 days in November.
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Events Calendar
Columbian Logistics Network will attend the highlighted events.
We look forward to the opportunity to connect, and encourage you to contact
Blair Thomas, Director of Customer Care at blatho@columbian.us or by phone
at 616-514-5977 to schedule a time to meet.
Food Safety Consortium
Midwest Supply Chain Management Conference
December 7-8
March 16
Schaumburg, IL
Grand Rapids, MI
foodsafetyconsortium.org
rightplace.org
est.
1894
Custoicemer
serv
If you have experienced Legendary Customer Service from a Columbian Logistics employee, please take a few minutes to nominate
them! Fill out a nomination form online at 'columbianlogistics.com/legendary-customer-service'
New Faces
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PROMOTION
Chon
Lankford
Margaret
Keefer
Paul
Laidler
Transportation
Supervisor
General
Accountant
Director of
Transportation
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Q4 NEWSLETTER
CONTENTS
LETTER FROM EVP
LOGISTICS OF THE HOLIDAY SEASON
COLUMBIAN IN THE COMMUNITY
LESSONS LEARNED FROM CSCMP
EMPLOYEE UPDATES
CORE VALUES SERIES
EVENTS CALENDAR
LEGENDARY CUSTOMER SERVICE AWARD
Columbian-Q4-2016-Newsletter.indd 8
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