Parent Communication Plan Key Touch Points

Developing a structured and strategic communication plan to ensure that the right message is being delivered at
the right time is key for several reasons:

Having a structured plan will ensure that the process runs smoothly and that there is consistent
communication with each family at key times (nobody will be missed) and result in increased student
retention.
This process allows for you to reinforce the positive growth in your students and allows parents to ask
questions and be involved.
This process will also impact your lesson planning, as you will find that reviewing student progress
regularly to communicate with families will increase your knowledge of your students and hold you
accountable for student goals and progress.

When should I communicate and what should I say?

The following table outlines key times to touch base with your families and provides guidelines for the different
key messages that should be the focus for your communication. You will also find a list of resources you can use
to help convey your message.

Key Touch
Point
Parent
Orientation
(in person)

Key Message

1st Week
(phone or via
email if not
available)

Achievement
Test (email or
send home in
student pouch)

Identify family goals and discuss how Kumon can help

Educate about Kumon Method (advanced study, long
term study, independent learning)
Establish starting point based on placement test and
observations
Discuss short and long goals and expectations
Answer questions
Thank you for joining Kumon
Discuss importance of developing basic skills in 1st
few levels and inform of specific skills you are trying
to develop
Find out how it is going at home
Remind about time/grading if necessary
Answer questions
Achievement Test results
Skills developed in current level
Skills to be developed in next level

Resource
Materials/Tools
Parent Guide
Placement Test
Progress Goal
Table of Learning Materials
Bound worksheets as
examples
Placement test
Worksheets
Progress goal

Back of AT
My Next Goal
Level Summary

Key Touch
Point
One Month
(phone or in
person)

Key Message

Three Months
Six Months
12 Months
(In person)

Spring
Conferences
(March/April)
Administer
Parent and
Student Surveys

Back to School
Conferences
(offer to all
families, most
important for
those who
enrolled in
May/June/July)
Additional
opportunities
(phone, email, or
in person)

Find out how it is going at home

Report on successes the student has had and the
current skills you are working on
Answer questions
Remind them about possible repetition (as
mentioned at orientation)
Remind regarding 3 month conference regarding
progress
Progress update (levels completed/skills developed)
Review and revise goals as necessary
Ensure you are on the same page
Find out how it is going at home
Discuss next 3-6 months goals and skill development
Discuss student schedule for summer (absence plan,
want more challenge, etc.)
Discuss Parent/Student Survey
Progress update (levels completed/skills developed)
Review and revise goals as necessary
Ensure you are on the same page
Find out how it is going at home
Discuss how to manage school and Kumon
Progress update (levels completed/skills developed)
Review and revise goals as necessary
Ensure you are on the same page
Find out how it is going at home
Communicate willingness to work with families in
order to adjust to back school
Student successes at Center
Improvement in student work/attitude
Missing homework or times
Struggling student
Prolonged absences

Resource
Materials/Tools
Progress Goal
Placement Test
Student completed
worksheets
Achievement Test

Updated Progress Goal

Table of Learning Materials
Student completed
worksheets
Placement test
Achievement Tests
Updated Progress Goal
Table of Learning Materials
Student completed
worksheets
Placement test
Achievement Tests

Updated Progress Goal
Table of Learning Materials
Student completed
worksheets
Placement test
Achievement Tests

Depends on situation

If you would like further assistance with developing a process for your parent communication, please contact
your field consultant.