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SERVICE AND
MAINTENANCE MANUAL
FOR SELF DIAGNOSIS
INSTRUMENTS
1
Contents
CHAPTER 1 PREFACE ..................................................................................................................................................... 3
CHAPTER 2 SOFTWARE INSTALLATION ...................................................................................................................... 4
2.1 IDC4 SOFTWARE SETUP ....................................................................................................................................... 4
2.2 Troubleshooting ................................................................................................................................................... 7
2.2.1 USB driver installation ................................................................................................................................ 12
2.2.2 Internet software update procedure ................................................................................................... 14
CHAPTER 3 Self diagnosis instruments ................................................................................................................... 16
3.1 Axone 4 ................................................................................................................................................................ 16
3.1.1 Frequently asked question ...................................................................................................................... 16
3.1.2 Restoring procedure ................................................................................................................................. 18
3.2 Access point ....................................................................................................................................................... 22
3.2.1 Restore Access point parameters to Texas values ......................................................................... 22
3.3 Axone 4 MINI Internet configuration............................................................................................................ 25
3.3.1 Wifi settings .................................................................................................................................................. 25
3.3.2 TCP/IP settings............................................................................................................................................. 26
3.4 Printer configuration ......................................................................................................................................... 28
3.4.1 Printing options ........................................................................................................................................... 28
3.4.2 AxPrinter server ........................................................................................................................................... 29
CHAPTER 4 Troubleshooting ...................................................................................................................................... 30
4.1 USB driver wrong installation .......................................................................................................................... 30
Appendix ....................................................................................................................................................................... 33
A) Access point and Axone 4 MINI default settings ...................................................................................... 33
CHAPTER 1 PREFACE
This manual points to show technical assistance procedures useful either to set up the
instruments configuration or to solve eventual troubles met during the usage.
Some of these procedures are already written inside the user manual of the product they refer
to but they are here collected and cleared adding more snapshots.
Chapter 2 describes IDC4 software installation as starting point to deal with configuration and
usage of the various software tools available.
Chapter 3 describes the technical procedure specifications for some diagnosis tool.
Chapter 4 Troubleshooting
Suggested requirements
Hardware
Hardware
RAM
512 MB (Windows XP)
1 GB (Windows Vista)
1 GB (Windows Seven)
RAM
1 GB (Windows XP)
2 GB (Windows Vista)
2 GB (Windows Seven)
Software
OPERATING SYSTEM
Windows XP (Service Pack 2)
Windows Vista (Service Pack 2)
Windows 7 (32/64 bit)
Windows 8 (32/64 bit)
BROWSER INTERNET EXPLORER 8
Software
OPERATING SYSTEM
Windows XP (Service Pack 2)
Windows Vista (Service Pack 2)
Windows 7 (32/64 bit)
Windows 8 (32/64 bit)
BROWSER INTERNET EXPLORER 8
BLUETOOTH RESOURCES
IMPORTANT: Use Bluetooth devices (USB or internal) with one of the following drivers:
MICROSOFT
WIDCOMM 1.4.2 Build 10 or higher
TOSHIBA 4 or higher
to exploit the automatic configuration functions of the IDC4 software (for TEXA products
incorporating Bluetooth technology).
If different drivers are installed the automatic configuration procedure cannot be used. In that
case you must use the manual Bluetooth configuration instead.
INSTALLATION ON PC
2.2 Troubleshooting
1) Q: During the installation of the prerequisites theres a continues request to reboot the
system.
A:
Running
regedit
and
delete
the
following
key
in
Windows
registry:
PendingFileRenameOperations, then repeat the IDC4 setup
2) Q: An error code message appears on the screen during the installation of the hasp driver
A: You can try to repeat the hasp driver installation of the current version in use or to install a
newer one following the step below.
In case you need to install a new driver version you can download it from the following path of the
service code web page:
Download/technical support/drivers
Extract the zip file in the desktop and start the batch file inside
3) Q: What can I do in case the problem seems to be the IDC4 installation is not completed
and there are missing components?
A: Starting Data extraction and repeat the installation of the missing part
4) Q: How can I solve the problems with any corrupted or missing data inside the Hasp key?
A: Starting customer service
8
This is a shortcut to open the path where all the configuration files,
the log files and the data are saved.
7) Q: How can I get information of the errors generated during the IDC4 setup or during the
use of it to share them with the technical support service in Texa ?
A: Running System information and sending the tsi_report.zip file generated on the desktop
to the technical support service in TEXA
Clicking on Accept and then Ok buttons, to create the Tsi_report.zip file and save it on the
desktop. Using instead the Settings button, its possible to add more options and create a
Tsi_Report.zip file with more information inside.
10
8) Q: How can I suggest to the end user the right procedure to solve the most common
software faults?
A: Running Quick support and following the instruction on the screen.
9) Q: How can I suggest the end user the right way to collect useful information about the
source of problems hes facing during the use of IDC4 and send them to the technical support
service in TEXA ?
A: Running troubleshooting and clicking on Accept and then OK buttons to create the
QuickSupport_[date]_[time]_[id key].zip file on the desktop
11
12
13
In case the procedure just described wont end correctly, in the last picture above, an
exclamation point will be visible in the USB Controller list. To solve this problem, you can refer
to chapter 5.1 at the end of this manual.
14
If wished its possible to stop the data download clicking on Quit button. On next connection
the download will continue automatically from the resting point. In this way, its possible to
download heavy update in different steps without losing data already downloaded, even after
an Internet connection break due to a line cut off.
Once the download is ended,
select the option Install
immediately.
The
software
will
proceed
uninstalling the previous version
and then installing the new one.
15
All the data downloaded are stored inside the following folders:
1. Windows XP:
[Operating system drive]\documents and settings\all users\Application data\Texa\IDC4\[type
of software]\Data\SwUpdates\Update\Setup
2. Windows Vista or Seven:
[Operating system drive] ProgramData\Texa\IDC4\[type of
software]\Data\SwUpdates\Update\Setup
Remind that application data and ProgramData are hidden by default so you must show
them from the folder options menu.
[type of software] could be CAR or Truck or Bike or Agri or Marine
16
A. Yes, its necessary to create manually the BT printer port and then assign it to the Job Jet
P200 printer.
7.
Q. Which software version can I install ?
A. The versions available are only PLUS starting from TEXA IDC4 CAR 45. IDC4 TRUCK 24,
IDC4 AGRI 5, IDC4 MARINE 4, IDC4 BIKE 17
8.
Q. Can I install black CD?
A. No, the black CD is not available at the moment for the Axone4.
9.
Q. Can I install ETS software?
A. No, the ETS software is not available at the moment for the Axone4.
10.
Q. Can I configure and use the Navigator Mobile?
A. No, only the last generation of Texa instruments are usable: Navigator Series TX,
OBDMAtrix, Navigator Nano
11.
Q. Can I use use the GasBox / DSM not Autopower?
A. Yes, there are no limitations
12.
Q. Can I install an ADSL USB Internet key provided by the telephone companies?
A. Texa advice against the installation of these modem because the driver / software could
be not fully compatible with the operating system installed in Axone 4.
13
Q. Can I use the Access point I received with the Axone Palm/Pad/Direct ?
A. Yes, its not necessary to do any type of operation. Axone 4 is already configured with the
TEXANET wireless network
14.
Q. If I defrag the SSD, do I improve the instrument performance?
A. The defragmention of the SSD is not necessary, while in the traditional hard disk the main
reason for a slowdown is the continuous activity of the read/write head caused by the
fragmentation of the file, the SSD are able to read the content of the memory in every
sequence and the order in which this operation is done is not important.
15.
Q. Is it possible to uninstall and install again an IDC4 software version in case it is for any
reason not working ?
A. NO , a manual uninstall is not available. Its possible to use an automatic software recovery
tool.
16.
Q. I see on the screen an error message of a missing operting system or the character _ is
flashing, what should I do?
A. Switch the instrument off using the Power button on top (keep it pressed for 5 seconds) and
remove all the storage USB devices connected to the Axone 4 (USB keys / Matrix instrument ).
Switch the instrument on.
17.
Q. Do I need to purchase licences to do the Axone 4 recovery procedure ?
17
A. No, the Axone4 recovery procedure is based on Clonezilla licence distributed as a GNU
General Public License (GPL) version 2.
18.
Q. Is it possible to connect any DVD reader to the USB port of the docking station?
A. There are no particular limitations with brands or models.
18
4. Once the files are copied in the storage device, you have to make it bootable; to do that
you have to open the folder \utils\win32 from the storage device and run
makeboot.bat
In case youre using Windows 7 or Vista, its necessary to execute this operation as an
administrator user following the steps below:
5. Press any key and wait for the end of the operation. (the waiting time is about 2
seconds). Then press any key to close the window.
19
Recovery in action
20
4. After the Axone 4 is switched off automatically, remove the storage device and press
the POWER button on top.
5. During the startup, the Axone 4 will show IDC4 always in English language so, in case
you needed to work in a different language, you have to change it opening page Settings
Change Language and setting the preferred one.
21
22
Double-click Internet
Protocol Version 4
(TCP/IPv4).
Click on Exit
23
In case after typing the AP address the logon window doesnt appear, you need to check that
Internet Explorer doesnt access to Internet through a Proxy server in the following way:
Opening Internet
Explorer.
Selecting Tools Options
Clicking on Connections
and LAN Settings
Uncheck if present the
checkbox showed aside.
24
25
1.
2.
3.
4.
5.
26
27
In this configuration you can use the printer model you prefer because the printer driver is
installed in the PC where the application axprinter is running.
The printer can be connected in wifi or with Ethernet cable to the access point / wifi router
where the pc running Axprinter is connected to.
You can also connect it to the USB of that PC.
Axone 4
This configuration, available only for Axone 4, avoid to use the axPrinter server application
because the printers driver is installed in the Axone 4 so its been tested only for the printers
model Hp Deskjet 3070A and Olivetti JobJet P200
28
Select
this
option
to
automatically
Axprinter
Windows startup
start
at
29
CHAPTER 4 Troubleshooting
Here you can find the most common troubles you can face during the usage of the previous
hardware and software procedures.
This yellow question mark means a device in To solve this problem, click the right mouse
not well installed
button over the question mark and select the
option update driver
30
31
32
Appendix
A) Access point and Axone 4 MINI default settings
Access Point TpLink after reset:
WIFI settings
LAN settings
Web page utility access
SSID: TPLINK_<6digits> IP Address : 192.168.0.254
User Id: admin
Security: Disabled
Subnet Mask: 255.255.255.0
Password:admin
Access Point Linksys TpLink after TEXA configuration:
WIFI settings
LAN settings
Web page access
SSID: TEXANET
IP Address: Automatic (DHCP)
User Id:
Security: WEP
Password:t3x4n
Passphrase:t3x4n
Key1:9EBB616B8D
Authentication:Shared
33