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Eisenworld Inc.
13798 NW 4th Street
Suite 315
Sunrise, FL 33325
Copyright 1999-2004
All Rights Reserved
U.S. Patents Pending
Table of Contents
END USER LICENSE AGREEM ENT .................................3
WELCOME .................................................................... 10
About Different Versions of PC Relocator ...................... 11
Whats New in 2004? ................................................... 12
PC Relocator Documentation and Help......................... 13
SYSTEM REQUIREMENTS ............................................ 14
HELPFUL ICONS AND WINDOW GUIDE........................ 16
Helpful Icons ............................................................... 16
The PC Relocator Interface.......................................... 17
RELOCATION TERMS ................................................... 18
OVERVIEW OF STEPS .................................................. 19
RELOCATION MODES .................................................. 20
PREPARATION AND CONNECTIVITY STEPS................ 21
Preparing your Computers ........................................... 21
Connectivity Options and Steps .................................... 23
Alohabob High-speed Transfer Cable Connections ........ 23
Network Crossover Cable Connections ......................... 24
CD, Removable Media, or Other Storage Device ........... 24
Standard Parallel Transfer Cable Connections .............. 26
USB Data Transfer Cable Connections ......................... 27
Existing Local Area Network Connections ..................... 27
AUTOMATIC RELOCATION TUTORIAL ......................... 29
Step-by-Step: An Automatic Relocation........................ 31
STANDARD SELECTIVITY TUTORIAL........................... 43
Step-by-Step: A Standard Selectivity Relocation ........... 44
EXPERT SELECTIVITY TUTORIAL ................................ 51
Step-by-Step: An Expert Selectivity Relocation ............. 51
AFTER THE RELOCATION............................................ 61
Contacting Technical Support ....................................... 61
Viewing the Relocation Report...................................... 61
Cleaning Up ................................................................ 62
Undoing Your Relocation ............................................. 63
Support Policy............................................................. 64
FREQUENTLY ASKED QUESTIONS .............................. 65
How do I use PC Relocator with a single monitor?......... 65
What is an officially installed application?...................... 66
How can I use PC Relocator for disaster recovery? ....... 66
What do the program ratings mean?............................. 67
What do all the icons on the screen mean? ................... 69
How can I transfer a program PC Relocator didnt find? . 69
Can I still transfer data related to a program? ................ 70
Which programs are compatible with Windows XP?....... 70
How are user profiles relocated? .................................. 71
What is a setting or preference? ................................... 71
What should I do about security programs?................... 73
What should I do about Windows version conflicts?....... 74
What should I do about Internet Explorer conflicts?........ 75
Can I relocate my data if my locale settings differ?......... 76
What should I do if the transfer stops? .......................... 77
What if I dont have enough disk space? ....................... 77
What happens if I cancel my relocation? ....................... 79
What post-relocation problems could occur? ................. 79
Why are there three extra directories on my New PC? ... 84
How can I resolve connectivity issues? ......................... 84
How can I perform an UNDO of the relocation? ............. 90
How can I find out more about error codes?.................. 92
What are required and forbidden files?.......................... 92
APPENDIX..................................................................... 94
GLOSSARY................................................................... 95
10
Welcome
Before PC Relocator Ultra Control came along,
transferring your programs, files, and preferences from
one PC to another was a time-consuming, exhausting,
and difficult task. Anybody who has gone through the
procedure of manually recreating their computer after an
upgrade knows the feeling. With PC Relocator Ultra
Control, the task is greatly simplified. Transferring your
existing software environment to your new computer
(minus all the old clutter, of course) is suddenly a
breeze! Right from the beginning, youll feel at home on
your new PC.
PC Relocator Ultra Control transfers applications (either
in groups or selectively), documents, e-mail messages
from most popular e-mail programs, bookmarks and
favorites, Internet connection settings, Windows user
profiles, digital signatures stored on disk, and lots more.
PC Relocator Ultra Control is safe to use and does not
change your Old PC in any way and wont overwrite your
data like a cloning or imaging utility does. On your New
PC, PC Relocator transfers and merges entries into your
PCs system databases. This is what sets PC Relocator
Ultra Control apart from file transfer, partition/disk
imaging, and back-up utilities. Additionally, PC
Relocator Ultra Control works on any manufacturer's
hardware, with the supported Windows operating
systems, laptop or desktop, stand-alone or networked
computers.
Additionally, when it comes to protecting your data, PC
Relocator Ultra Control goes the extra mile to assure the
process goes smoothly. Our software leaves critical
software drivers alone to avoid affecting the hardware on
your new PC.
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System Requirements
In order to run PC Relocator Ultra Control, the following
requirements must be met:
95 (original)
95a
95b
95c
98
98 Second Edition
Millennium Edition ("Me")
NT4 Workstation* (see note below)
2000 Professional
o
o
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XP Home
XP Professional
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Helpful Icons
PC Relocator uses helpful icons to let you know where
you are in the relocation process. There are three
versions of each icon, one gray, one dark blue, and one
light blue. If an icon is grayed out, you are no longer on
that step or have already completed that step. If the
icon is dark blue, you are currently in the process of
completing the associated task . Finally, if the icon is
light blue, the task has yet to be completed.
Icon
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Left pane
shows
useful tips,
ways to find
and view
help, and
links to
online
support
topics
Right pane
provides
program
specific
information,
selectivity
choices, and
Window
control
buttons
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Relocation Terms
You need to know what the following items are before
you attempt a relocation on your own. Please remember
that our definitions for certain items (specifically related
to the usage of the word settings) are somewhat
different depending on where they are used. For
example:
Files Data files and documents. Even though certain
items such as DLL (data link library) files are still files,
PC Relocator generally avoids moving them unless they
are required to run an application. Some files (like
certain .EXE files) can only be moved using Expert
mode because they could cause problems on the New
PC if moved incorrectly.
Settings Windows, program settings, and preferences.
Application settings refer to things such as the custom
location of toolbars in Microsoft Word (or any other
program), etc. If we move an application, we also
attempt to move the specialized settings you may have
customized. Windows settings generally refer to items
you might have customized in your Control Panel, such
as mouse pointers, display settings, accessibility
preferences, and more.
Applications Entire programs, including installation
files and settings. This term is pretty straight-forward
an application is considered to be any logically installed
program that has been registered with the Windows
operating system using a certified, Microsoft Windows
logo-compliant installation program such as InstallShield,
Wise Solutions, etc. Generally speaking, any program
that has been officially installed (and not just copied
manually onto your hard drive) can be relocated using
PC Relocator Ultra Control.
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Overview of Steps
Your part of a relocation session consists of a few simple
steps. You set up your Old PC and the New PC as
follows. Note that each PC has some similar steps, but
when you start to select items and begin transferring
data, the majority of this work takes place on the New
PC:
20
Relocation Modes
PC Relocator Ultra Control now offers three relocation
modes to allow for Automatic, Standard, or Expert
selectivity. Heres a brief description of each.
In Automatic mode, PC Relocator Ultra Control makes
most of the choices for you. This mode is similar to the
functionality found in our basic product (named simply
PC Relocator), and allows for limited item selection
during the relocation process.
In Standard Selectivity mode, you will have better
control over what gets transferred and what does not.
Standard Selectivity helps you choose items to move
based on Category selections, but does not permit more
advanced selection features found in the Expert
Selectivity mode.
In Expert Selectivity mode, you have the ultimate
amount of control over what files, settings, and
applications get relocated to your New PC. You will be
able to drill down to find individual files and even
miscellaneous programs you might have copied onto
your hard disk but not officially installed. If properly
selected, PC Relocator Ultra Control can move even
these items, saving you the trouble of having to move
them in some other manner.
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For more information on recommended and optional prerelocation preparation steps, check the online Help file or
visit http://www.alohabob.com/support for details.
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write process.
NOTE: For removable hard drives under Windows 95, 98,
98SE, and ME, ensure you have the proper drivers.
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Now lets move to the New PC. You will see the
Initial Setup Complete screen. Click Next to
complete the setup.
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10)
11)
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Now you can focus solely on the New PC. The next
screen that appears asks you to choose your
relocation mode. Each choice gives you various
degree of control over how (and what) you relocate.
For this example, lets select the option button for
Automatic and click Next.
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6)
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NOTE: If you want, you can either Save or Save and Print
a copy of your pre-relocation review report. We highly
suggest printing this report so later, after you reboot your
New PC, you can compare your selections with the results of
the relocation and ensure you asked PC Relocator to
transfer everything important to you.
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7)
NOTE: You have two additional check boxes here. You can
Exit PC Relocator on the Old PC, Shutdown the Old PC,
or do both if you choose.
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2)
3)
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6)
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8)
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Troubleshoot problems
Contact Technical Support
View the relocation report
Undo the relocation
Clean up after the relocation
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Cleaning Up
During the process of the relocation, PC Relocator Ultra
Control creates a number of by -products, including log
files that keep track of what was transferred and backup
folders that contain copies of any files that were changed
or replaced. At some point you may wish to delete these
files and folders to free up more space on your New
PC's hard drive.
To clean up the relocation by-products, just start PC
Relocator Ultra Control on the New PC and then click on
the "Clean-up" button at the first available screen.
Use this feature with caution! If you perform the cleanup operation on your PC, you will no longer be able to
Undo your relocation or create relocation reports! Also,
the ability of Technical Support to troubleshoot problems
will be impaired. Information contained in relocation
reports is extremely important to Alohabob Support
personnel in determining the circumstances of your
relocation. If you are experiencing relocation issues,
please DO NOT perform a clean-up without speaking to
Alohabob Technical Support first.
.
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Support Policy
FREE ONLINE TECHNICAL SUPPORT
Our support website offers extensive online knowledge
and self-help tools that provide easy to understand
answers to most common issues.
Visit us online at:
http://www.alohabob.com/support
TELEPHONE SUPPORT
If you wish to contact a support engineer for incidentbased support, call us at 954-845-9941, Monday through
Friday, 8:00 A.M. to 8:00 P.M., and on weekends from
10:00 A.M. to 6:00 P.M., Eastern Standard Time. You
may also request an appointment via e-mail at:
premiumsupport@alohabob.com
FEES
There is a standard fee of $19.95 for every support
incident. A non-refundable $15.00 service fee will be
incurred at time of call. The remaining $4.95 is
refundable only if your issue is not resolved.
90 Day Free Support (Registered Users Only)
Register at http://www.eisenworld.com/register to take
advantage of your 90 days of free telephone technical
support (from the date of your first call) at no charge to all
registered users of Eisenworld Software. After 90 days
normal support fees are incurred.
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d)
b)
c)
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http://www.microsoft.com/WINDOWSXP/pro/howtobuy/u
pgrading/advisor.asp
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Desktop settings
Internet settings
Windows settings
Desktop Settings
The Windows desktop -- not to be confused with a
desktop computer -- refers to the main screen you see
after your computer has started. Its main components
are:
1) Background wallpaper. The picture that occupies
most of the screen.
2) Files and shortcuts. These can be files, or
shortcuts to files, folders, or programs.
3) Taskbar. Usually located along the bottom of the
screen; areas of the taskbar include:
a)
b)
c)
Start button.
Quick Launch. This is usually right next to
the Start button; it gives you quick access to
program shortcuts that you place here.
System Tray. Also called the systray. It is
usually on the right side of the taskbar, and
it contains the clock as well as icons for
startup programs (programs that run
automatically when Windows starts).
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Before you call us, though, there are a few things you
might want to keep an eye on after relocation.
For example, if Windows displays errors when starting
up or shutting down, Windows does not start at all, or
when Windows starts, a number of other programs and
processes start at the same time. If there are
compatibility problems with one or more of these other
programs or processes, then you may have difficulty
starting or shutting down Windows.
To solve these types of problems, lets examine a few
easy steps you can do yourself to troubleshoot issues. If
these steps do not eliminate the problems, or if you need
help at any time in the troubleshooting process, call
Technical Support to assist in resolving the problem. It
is important that you DO NOT call the computer
manufacturers technical support. The folks at Alohabob
Technical Support are experienced in resolving these
types of problems.
Detailed troubleshooting instructions are below, but the
basic idea is this:
1) Start Windows with a minimum of extra programs
and processes running. The problem should go
away.
2) Start Windows a few more times, each time enabling
a few more extra programs and processes.
3) When the problem reappears, the cause will be one
of the extra programs or processes you just enabled.
4) Repeat the process as necessary, disabling
programs and processes that you determine to be
causing problems.
To troubleshoot problems starting or shutting down
Windows:
1) If your PC will not boot into Windows, try booting into
Safe Mode. The procedure to start in Safe Mode
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b)
c)
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10) You are done when you've unchecked all the items
that cause errors or are otherwise undesirable.
For more information on using MSCONFIG, the Windows
utility that helps you modify startup programs and processes,
visit our help page on the website. The address is:
http://www.alohabob.com/support/msconfig
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The New PC will not be able to find the Old PC if the Old
PC is not at the Waiting for New PC to connect stage.
2)
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Appendix
PC Relocator does not provide additional software
licenses.
IMPORTANT: Regarding 3rd party software licenses, in
using PC Relocator you will be duplicating copies of 3rd
party software. In keeping with the proper use of
software, review the 3rd party products license
agreement to ensure that you do not have unlicensed
copies of software. If you do have more copies than
permitted you must either purchase an additional copy or
delete the extra copy from the computer containing the
extra copy.
It is illegal to use PC Relocator to make improper
duplicates of an installed program.
PC Relocator Ultra Control does not support program
relocations to the Windows NT operating system.
However, PC Relocator will perform a partial transfer of
certain items. For more information, please contact
Alohabob Technical Support.
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Glossary
Throughout the migration you may encounter the
following terms:
DMV file Created by PC Relocator Ultra Control during
Intermediate Storage transfers, a DMV file is a single
"digital moving" file that contains all of your selected
applications, files, and settings exported from your Old
PC. Think of the DMV file as a self-contained "archive"
image file that stores your selection of applications, files,
and settings until needed at a future time.
Download Copy data from the Internet to a PC. Not to
be confused with Relocate (copy data from one PC to
another PC).
Install Copy data from a CD-ROM, floppy diskette, or
Internet download file to a PC, in order to create and
activate a single application. Not to be confused with
Download (copy data from Internet to PC) or Relocate
(copy data from PC-to-PC).
Intermediate storage Any temporary storage device
that you can use to hold data from the Old PC before
putting the data on the New PC. Common examples:
ZIP drive, CD-R/RW, tape drive, internal (or external)
hard drive, and network drive.
Migrate See Relocate.
New PC The computer that will receive (import) the
desired data.
Old PC The computer that will send (export) the
desired data.
PC-to-P C A way of connecting two PCs directly to
each other in such a way that data can be transferred
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