A

Project Report
On

A STUDY OF CUSTOMER SATISFACTION REGARDING

SERVICES PROVIDED BY MARUTI SUZUKI SWIFT IN
JABALPUR
In partial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

SUBMITTED BY

ANJALI MISHRA
M.B.A. IV Semester
BATCH : 2014-16

GYAN GANGA INSTITUTE OF TECHNOLOGY & SCIENCES,

JABALPUR (M.P.)

SUBMITTED TO
RANI DURGAVATI VISHWAVIDYALAYA,
JABALPUR (M.P.)

GYAN GANGA INSTITUTE OF TECHNOLOGY & SCIENCE ,

JABALPUR (M.P.)

FORWARD
I hereby forward the project entitled A STUDY OF CUSTOMER
SATISFACTION REGARDING SERVICES PROVIDED BY MARUTI
SUZUKI SWIFT IN JABALPUR Submitted by ANJALI MISHRA student
of MBA IV Semester, in partial fulfillment of the requirement forward of degree
of Master of Business Administration of Rani Durgawati Vishwavidyalaya,
Jabalpur (M.P.).

Director
Dr. Anil Kumar Dhagat
MBA

GYAN GANGA INSTITUTE OF TECHNOLOGY & SCIENCE ,

JABALPUR (M.P.)

DECLARATION
I hereby declare that the project entitled A STUDY OF
CUSTOMER SATISFACTION REGARDING SERVICES PROVIDED
BY MARUTI SUZUKI SWIFT IN JABALPUR Which is being submitted
in partial fulfillment of the requirement for the award of the degree of MBA of
Rani Durgavati Vishwavidyalaya, Jabalpur (M.P.) is an authentic record and all
the information furnished by me are true to my knowledge and information and
facts furnished by me are based on my own findings and as per the information
collected though primary / secondary research.
The matter reported in this project is neither being used elsewhere
not has been submitted earlier for the award of degree of Master of Business
Administration.

Submitted By

Anjali Mishra

MBA IV Semester

ACKNOWLEDGEMENT
It is with the sense of gratitude ; I acknowledge the effort of several
people who have helped me directly or indirectly to conduct this project work.
I am highly indebted to my project mentor/mentors for their continuous
support, guidance and supervision through the tenure of my training. In spite of
their hectic schedule.
Words fails to express adequately my feelings of deep sense of gratitude
which I owe from deep of my heart to Director of MBA and all the faculty
member for their valuable support and counseling, constant help and guidance
without which the completion of the project would not have been possible.
I am grateful to my parent who brought me up with love and
encouragement to this stage and have always stood beside me as my pillars of
strength and guidance.
And last but not the least I would like to thank all mighty who have
always guided me to walk of the right path of life.

ANJALI MISHRA
MBA IVth SEMESTER