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Review the text ICSC Brief Notes: Shopping Center Management - Maintenance
2. Arrange for various interviews with appropriate staff at your center and record the interview
appointment. If you already know how your center schedules the various inspections, answer the
following questions:
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3. During the interviews, ask specifically the types of inspections performed daily, weekly, or
periodically in your center and what is their procedure to make sure that items noted as deficient
get corrected with expediency. From your interview, list the types of inspections performed and
summarize what you learned from working through this activity.
4. Using the Daily Maintenance Checklist" you downloaded from the attachments, personally walk
the interior of the center (if applicable) and drive the exterior of the center. Carefully note any
deficiencies and actions to be taken directly on the form. Consider this as a daily inspection.
2. Prior to the interview, work up a sample maintenance plan for your center based on your current
knowledge.
3. During the interview, be prepared to discuss maintenance staffing at your center. Ask specifically
about the number of in-house staff and their responsibilities and/or the number of contracted staff,
how the contracts were determined, and their responsibilities. Inquire how your center staffs for
routine cleaning and maintenance, for special projects, and for staffing arrangements during
emergencies.
4. Download the two attachments for this exercise:
o
o
5. Complete the Daily Maintenance Assignments form. The purpose is to identify 10 basic
assignments in the shopping center that would routinely be performed daily. Also note what
equipment and material would be needed. For example, one assignment might be to sweep the
parking lot. You would need a street sweeper for five hours to perform that function, some
cleaning fluids, and one-quarter tank of gasoline.
6. Next complete the Daily Maintenance Time Report. For each assignment show a fictitious (or
real) name of an employee of the center (or contractor) and how many hours that employee is
working on the assignment. As an example, John Doe might work 5 hours on parking lot
sweeping and 3 hours picking up trash from service courts.
7. Compare your findings from the interview with the sample staff maintenance plan you developed
using the forms below. Identify any gaps.
8. Based on your findings in this exercise, determine what inspections are needed for your center
and whether it is most efficient to have in-house or contracted labor
MODULE 4
Review Exercise: MODULE 4 - CORE CONCEPT 1 General Maintenance,
Replacement, and Budgeting
Write at least 3 examples of monthly maintenance items that need to be
checked for repair or replacement.
Resource: ICSC Brief Notes: Shopping Center Management Maintenance
MODULE 5
Review Exercise: CORE CONCEPT 1 - MAINTENANCE AND UPKEEP OF SPECIFIC
AREASRoofs, Parking Areas and Surfaces, Snow Removal, Landscaping
Name at least 3 types of roofs used in shopping centers.
Resource: ICSC Brief Notes: Shopping Center Management - Maintenance