GOVINDA VEERARAJ

Mobile No: +91 9566202469

Email: sfdc85@gmx.com

To pursue long-term career in a professional organization enabling company objectives of growth,

customer satisfaction and service industry. With assets such as integrity, loyalty and strive for
perfection, I will add value and strength to any employer empowering me or a team which I am part
of.

EXPERIENCE SUMMARY:

Around 3 Years of IT Experience in the Software Industry in SALESFORCE.COM.

(Configuration and Customization) and 3.5 Years Experience in ITES.
Proven skills in Salesforce.com development - Apex Class, Apex Trigger, Visualforce,
Integration, Validation rules, Workflow rules, Standard and Custom Objects/fields,
Roles/Profiles and Page layout etc.
Skilled in Force.com platform, Deployment, Force.com IDE, Data Loader, Workbench for
both Sandbox and Production environments.
Having Good knowledge in development of website / software products like designing,
coding, documentation, Presentation.
Have worked in support and Warranty support phase.

WORK EXPERIENCE:

Working as a Software Engineer from May 2014 to Till Date in Accenture

Current Designation: Application Development Analyst

CERTIFICATIONS:

Salesforce Certified Force.com Developer: Dev 401.

Salesforce Certified Administrator: ADM 201.
Salesforce Certified Platform Developer 1: PD1.

EDUCATIONAL QUALIFICATIONS:

Master of Computer Application [MCA]

2006- 2009

TECHNICAL SUMMARY:
Primary Skills

: Apex Class, Apex Trigger, Visualforce, Validation rules,

Workflow rules, Customization and Configuration, SalesForce.com
Secondary Skills
: Java, J2EE
OS
: Windows & UNIX (Basic)
Technologies
: Apex, Trigger, Visualforce, Integration and Java.
Development Tools
: Eclipse, Soap UI,
Database
: SOQL, SOSL and Oracle.
Web Dev. Tools / Scripts : CSS, HTML, JavaScript, XML.
PROJECT SUMMARY:
Project 1: Honda Finance i-Connect.
Client: Honda Financial Services, California, USA
Role: Salesforce-Developer
Duration: March2016 Till Date.
Description: i-Connect is an application that was built on Force.com Platform to establish a
payment process for the Honda customers across cross platform technologies with Integration with
the Legacy systems (Lyons Web Services, CassCallout System, Chargent - AppFrontier).
This application provides feasibility for USA Customers to make a different payment methods
(Standard One Time Payment, Recurring Payment and Payoff Payment) using payment Gateway
Process.
i-Connect is built in such a way that it does not stores Customers personal details as per PDP
guidelines.
Responsibilities:

Played a role as salesforce Developer in Development, Enhancement and Hypercare Support

Phases.
Interacted with onshore Team to gather the requirements, CRs of Clients to complete the
Task assigned for Salesforce customization by creating and debugging the Apex classes,
Triggers and Visualforce pages and Batch Classes.
Customized standard objects of SalesForce.com (SFDC) and using other Platform based
technologies like Visualforce and Force.com API
Worked on various salesforce.com Standard objects like Accounts, Person Account,
Contacts, Reports and Dashboards and Custom Objects like Finance Accounts, Payments,
Bank Accounts, Notification Messages, Communication Preferences, Error Log, etc,.
Worked on Configuration part for Email Templates, Email Messages, Workflows, Validation
Rules, Process Builder, Custom Objects, Page Layouts, custom labels, custom setting,
Remote Sites, etc,.
Worked on Customization part for the Components like Apex Class, Visual Force Pages,
Triggers, Batch Classes referring the Static resources, custom labels, custom setting.

Worked on Integration part for webservices that includes Soap and Rest to integrate with the
legacy systems of Cass System, Cybersource, Appfrontier, Lyons Webservice using SoapUI
and Rest Explorer.
Developed and Deployed the components to higher sandbox edition using Eclipse Ide and
GIT (EGIT).
Good Hands on Experience in Developer Console, Workbench, Eclipse IDE, Notepad++,
Soap UI.
Participated in the training sessions provided by the Accenture team.

Technologies: Salesforce.com, Apex, Visualforce Page, Triggers and Trigger Handlers, Integration
(Rest and Soap Web services), Workflows, Eclipse IDE, Soap UI, CSS, JavaScript.?????
Project 2: DHL Supply Chain Management
Client: DHL, Gmbh, Germany.
Role: Salesforce Developer
Duration: Nov 2015 March 2016
Description:
DHL Supply chain application is built as a CRM app for the DHL to manage the organizations
logistics for the sales and marketing people in delivering and support the customers.
This Application will interact with the DHL System to give the updates of the opportunity and
Accounts.
The application is built over the Standard Objects: Account, Contact, Opportunity, Leads, Cases and
Contract and Custom Objects: Target, Conga, etc.
Responsibilities:

Worked as a single resource from offshore in this project playing the roles of Development,
Deployment and Support.
Worked on Configuration and customization.
Developed Apex Classes, Triggers, Workflow, Custom buttons, Lightning Process builder,
formula fields, Email configurations, Data Loading, Batch Classes, etc.,
Integration: Developed a Web service (Rest) Apex class to enable and disable Survey
popup for the customers in salesforce.
Integration: Involved in developing a WebService (Rest) Apex Class with legacy systems
like: BCA, CXM, DHLPassport and CustomerGuage.
Integration: Configured the workflow outbound from salesforce to DHL Legacy Systems.
Customized to prevent the deletion of Accounts in Account Merge Process.
Customized to update the Accounts related list (Opportunity) to the Master Account in
Account Merge Process.
Implemented batch class and schedule classes on Sending emails and Opportunity.
Done Data Migration to upload data into sandbox/production environment using Data
Loader.
Technologies: Salesforce.com, Apex Controllers, Workflows, Email Updates, Eclipse IDE,
JavaScript, Import Wizard & Data Loader Tools, Soup UI.

Project 3: ECA and ECM Application

Client: Caterpillar, USA
Role: Salesforce Support / Developer
Duration: Feb 2015 Oct 2015
Description:
Cat Equipment Care Advisor (Cat ECA) Caterpillar developed powerful web-based application
that is an enabler to Condition Monitoring services for their machineries. It combines Caterpillar and
Cat dealer expertise with field-tested best practices and fleet performance data from around the
world, allowing dealers to quickly come up with proven recommendations on how to find and fix
equipment problems before they become costly failures.
Responsibilities:

Worked in both support and development for Enhancement project.

Debugging the issues in Configuration and Customizations.
Getting API access for Graph Design Part from Visual Team and update in the detail page.
Worked in Sites for the Australia region users.
Worked on the Tickets which involves complex Debugging of the code and application.
Involved in designing Visualforce pages.
Developed Release Notes module and popup for each new releases.

Technologies: Salesforce configuration and development including workflow rules, Apex Classes,
Visualforce pages, Sites, Email services, Inbound and Outbound Email Handling,
Project 4: Roche DC CRM.
Client: Roche Diagnosis Pharmaceuticals, Gmbh, Deutschland, Germany.
Role: Salesforce.com Developer / Support.
Duration: May 2014 Feb 2015
Description:
Roche Diagnosis care using the salesforce application for its Sales, Marketing, services and Agency
for its product sales and services around the 40+ countries.Worked in Development and support in
Hypercare Support for Roche DC CRM into sales stream and supporting end users operating in 2
countries Poland & South Africa.

Responsibilities:

Have involved in Configuration and Customization of SFDC Application which includes

Object Creation, FLS, Profiles, Workflow rules, Approval Process for Orders.
Configured Salesforce standard objects like Accounts, Contacts, Orders, Activities, and
Custom Object and Managed packages, Territories.
Worked on CRM which required configuration changes like Pagelayouts, Buttons and
custom links, adding Picklist values, Profile settings, sharing rules, workflows, Approval

Process, Field Updates, Creation of views and Created Custom Report Types, Custom
Objects
Used Data Loader & Import Wizard to load various data in the Application like Account
and Contacts and Update those data and many more.
Was involved in POC for configuration & Customization of SFDC that includes
Territory\y Management, SSO, Domain Name, and SF-to-SF.
Prepared process documents for various POCs.
Support for Roche: Maintenance included SFDC CRM for Roche DC CRM.
Users Creation, Password reset, Configuration for defects raised
Used Data Loader & Import Wizard to load various data in the Application like Account
and Contacts and Update those data and many more.
Used HPSM tool for Run Support for tracking the Incidents and Service request
Interacted with end Users for supporting.
Involved in enroll process and Active Directory groups creation.
Technologies:Saleforce.com, Force.com, Apex, Data Loader, Workflow & Approvals, Reports,
Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox and Production data
loading, Eclipse IDE Plug-in, Workbench.