25 Case Studies for circulation

Q.1. Josh Enterprises decides to have a meeting of all the key employees of different departments in the
organisation. The main motive is to tell the employees to keep the target of 20% increase in sales as the
main objective when they work throughout the year. The meeting is full of ideas regarding the
employees and processes involved. Various plans are made to harness the potential of the employees
and streamline the processes. However with the passage of a few days the external business
environment checks the capability of the organisation to adapt to the situations. The company
successfully comes out at the end of the year with flying colours.
What are the various dimensions of business you can find highlighted here? Also identify the lines in
which these dimensions have been highlighted. (3M)
Answer. 1
The various dimensions involved here are:
1) Goal Oriented (The main motive is to tell the employees to keep the target of 20% increase in
sales as the main objective when they work throughout the year).
2) Multidimensional (Various plans are made to harness the potential of the employees and
streamline the processes). Employees People and Streamline the process Operations.
3) Dynamic (However with the passage of a few days the external business environment checks
the capability of the organisation to adapt to the situations).

(Source Book- Business Studies- Case Studies Question Bank, Pg no. 1)

Q. 2. A floor manager of a mall is a very good manager as he utilises all the functions of management to
minimise cost of maintenance of his area. He directs all the staff members under him to follow the
targets and advises them to put their efforts in the direction of achievement of these targets. Under his
guidance the employees admit that they learn a lot and are able to meet their targets. This has led to
the increase in their salaries.
Identify the importance of management highlighted above. (3M)
Answer. 2. The importance of management highlighted here are:
1.) Management increases efficiency (A floor manager of a mall is a very good manager as he
utilises all the functions of management to minimise cost of maintenance of his area).
2.) Management helps in achieving group goals (He directs all the staff members under him to
follow the targets and advises them to put their efforts in the direction of achievement of
these targets).
3.) Management helps in achieving personal objectives (This has led to the increase in their
salaries).

(Source Book- Business Studies- Case Studies Question Bank, Pg no. 2)

Q. 3. Example Pvt. Ltd. is an organisation which is governed by people who are egoistic and consider
themselves as the most intelligent. All the suggestions made by the workers are not even attended
which has resulted in many strikes during last couple of months. The result is lack of productivity.
However recent reports from the organisation say that there is a training module going on for the
employees so that their individual development can take place to the maximum. Some training modules
are thought of being implemented. This may take the organisation out of its current bad performance.
This training module which is now to be followed at the main branch will be later given a uniform format
and will be applied to all branches of the organisation.
Identify the principal of management which is violated initially and the principle of management
which is followed later on. Which concept of management is discussed in the last part of the above
case? (3M)
Answer.
Theprincipal
principalof
ofmanagement
managementwhich
whichisisviolated
violatedinitially
initiallyisisCooperation
Cooperationnot
notindividualism
individualismas
as
Answer. 26.
3. The
the
happened (All
(All the
the suggestions
suggestions made
made by
by the
the workers
workers
the suggestions
suggestions were
were overlooked
overlooked and
and the
the strikes
strikes happened
are
arenot
noteven
evenattended
attendedwhich
whichhas
hasresulted
resultedin
inmany
manystrikes
strikesduring
duringlast
lastcouple
coupleof
ofmonths).
months).
The
on is
is Development
Development of
of Each
Each and
and Every
Every Person
Person to
to
The principal
principal of
of management
management which
which is
is followed
followed later
later on
His
(However recent
recent reports
reports from
from the
the organisation
organisation say
saythat
that
His or
or Her
Her Greatest
Greatest Efficiency
Efficiency and
and Prosperity
Prosperity (However
there
the employees
employees so
so that
that their
their individual
individual development
development can
cantake
take
there isis aa training
training module
module going
going on
on for
for the
place
placeto
tothe
themaximum).
maximum).

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 22)

Q. 4. Work is Worship is a leading construction company. The organisation has grown from strength to
strength because of its innovative ideas and scientific approach of working. Ten years back the
organisation went through a revolution. All the operations and activities were properly noticed and the
standard time taken to perform them was noted. This took a few months and now the company could
find out the amount of workers required and the number of days to be involved in the various
manufacturing processes. A year later they moved to another level by considering the stress involved in
the lives of the workers. The amount and frequency of rest intervals in finishing a particular task were
noted. This helped the company in optimizing the rest intervals for the workers so that their outputs
could be increased. After six more months the company decided to reward the efficient workers. A
different rate of wage payment was decided for those workers who performed above the standard. The
standard was decided. This led to a revolutionary change in the perspective of the workers who now
started giving their full efforts in order to increase their wages.

Which concept of management has been discussed in the above case? Name the three types of this
management concept highlighted above. Also identify the lines where these types have been
indicated. (4M)
Answer. 19.
Theconcept
concept of
of management
management which
which is
is discussed above in the whole
4. The
whole case
case isis Techniques
Techniques of
of
Scientific Management.
The various types of techniques used are:
1.) Time Study: All
All the
the operations
operations and
and activities
activities were
were properly
properly noticed
noticed and
and the
the standard
standard time
time
taken to perform them was noted
2.) Fatigue Study: The amount
amount and
and frequency
frequency of
of rest
rest intervals
intervals in
in finishing
finishing aa particular
particular task
task were
were
noted
3.) Differential Piece Wage System:
System: AA different
different rate
rate of
of wage
wage payment
payment was
was decided
decided for
for those
those
workers who performed above the standard.
(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 19)

Q.3. ABCDEF Ltd. decided to start its new venture in Delhi. For this they needed to understand the
Business Environment of the area. It was realised by the company that the Business Environment of
Delhi was very hard to understand unless and until it was divided into different business dimensions like
legal, political, economic, social and technological conditions. After understanding the business
situations the company started to study the close links between different elements of the Business
Environment. They gave a proper shape to their research and the business got started with full force.
Later they realised that the products they were selling in Delhi were more fit for the European culture
and decided to start a new branch in Belgium where the demand of their products was very high from
the first day. The company came to be recognized and in few years became a global brand. The reason
for its success in different countries was the adaptability it showed in meeting the changing
environment. The company keeps track of all happenings and does a periodic survey of the choices of
the customers. It recognizes that there is no surety in the nature of market and it is very unpredictable.
Which features of Business Environment have been highlighted in the above case? Identify the lines
which highlight these features. (4M)
Answer.3.3.
Answer.
Thevarious
variousfeatures
featuresofofBusiness
BusinessEnvironment
Environmentwhich
whichare
arehighlighted
highlightedininthe
theabove
abovecase
caseare:
are:
The
1.) Complexity
Complexity(It(Itwas
wasrealised
realisedby
bythe
thecompany
companythat
thatthe
theBusiness
BusinessEnvironment
Environmentof
ofDelhi
Delhiwas
wasvery
very
1.)
hardtotounderstand
understandunless
unlessand
anduntil
untilititwas
wasdivided
dividedinto
intodifferent
different business
business dimensions
dimensions like
like
hard
legal,political,
political,economic,
economic,social
socialand
andtechnological
technologicalconditions).
conditions).As
Aswe
wecan
cansee
seeititisisvery
verydifficult
difficult
legal,
understandthe
thebusiness
businessenvironment
environmentunless
unlessititisisbroken
brokeninto
intoits
itsdimensions.
dimensions.
totounderstand
2.) Interrelatedness (After understanding the business situations the company started to study
the close links between different elements of the Business Environment).
3.) Relativity (Later they realised that the products they were selling in Delhi were more fit for the
European culture and decided to start a new branch in Belgium where the demand of their
products was very high from the first day).
4.) Dynamic nature (The reason for its success in different countries was the adaptability it

2.) Interrelatedness (After understanding the business situations the company started to study
the close links between different elements of the Business Environment).
3.) Relativity (Later they realised that the products they were selling in Delhi were more fit for the
European culture and decided to start a new branch in Belgium where the demand of their
products was very high from the first day).
4.) Dynamic nature (The reason for its success in different countries was the adaptability it
showed in meeting the changing environment).

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 26)

Q. 11. World Softwares is a software giant. It has many branches throughout the world. The company
knows that it has great opportunities in its path. When it started it was limited only to its native country.
With the passage of time within 20 years the economies of various countries have integrated. This has
come as a great advantage to this company which has expanded. In many of the countries where it has
its branches the control of government in the public sector enterprises has diluted leading to more
control in the hands of the private sector. One of the major reasons for the success of the company has
been the role of the initiator the company has played as it was the first company of its kind to enter the
market.
Identify the two important concepts highlighted above. Which type of advantage has been indicated
in the last line of the above case? (3M)
Answer.
the economies
economies of
of various
various
Answer.11.
11. Globalisation:
Globalisation: With
With the
the passage
passage of
of time
time within 20 years the
countries
countrieshave
haveintegrated.
integrated.
1.)
government
in
1.) Disinvestment:
Disinvestment:InInmany
manyofofthe
thecountries
countrieswhere
whereitithas
hasitsitsbranches
branchesthe
thecontrol
controlofof
government
the
public
sector
enterprises
has diluted
leading
to more
controlcontrol
in the in
hands
of the private
in the
public
sector
enterprises
has diluted
leading
to more
the hands
of the
sector.
private sector.
2.)
was the
the first
first
2.) First
Firstmover
moveradvantage:
advantage:The
Therole
role of
of the
the initiator
initiator the
the company has played as itit was
company
companyofofitsitskind
kindtotoenter
enterthe
themarket.
market.

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 29)

Q. 17. A greeting card making company in USA is flourishing well. The company makes cards for different
occasions and especially during the time of Christmas and New Year Eve the production and selling of
cards reaches a new high. The company exists in an environment which is democratic and the rules are

also there for every business firm. Once you step out of the company there are customers, competitors,
government authority and almost everything you can think of. The company appears to have a
promising future. However the firm will have to understand the close relationship between various
elements of the business environment around it.
In the above case which dimension of business environment is highlighted? Which features of
business environment are highlighted in the above case? (3M)
Answer. 17.
The dimension of business environment which is highlighted above is Social (The Company makes
cards for different occasions and especially during the time of Christmas and New Year Eve the
production and selling of cards reaches a new high).
The features of business environment which are highlighted above are:
1.) Totality of external forces (Once you step out of the company there are customers,
competitors, government authority and almost everything you can think of).
2.) Inter- relatedness (However the firm will have to understand the close relationship between
various elements of the business environment around it).

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 32)

Q.1. A shoe manufacturing company wants to become a market leader. For this a detailed planning is
done. The first step taken by the firm is to set targets for the three months duration of selling maximum
number of shoes in the market which they set as 2, 50,000. The team doesnt want to make any mistake
so they decide to do proper planning. They decide to chalk out alternate plans so that they could arrive
at the best possible plan. However the team is surrounded with doubts. To remove doubts it goes for
judging the plans to get the most profitable one. The plan is taken to the whole organisation and the
concerned persons. Ultimately it is put into action. Without much caring for the results the company
starts working on the other project simultaneously.
Identify the steps in the planning process which have been applied by the organisation in the above
case? (5M)
Answer.
Answer. 1.
1. In
In the
the above
above case
case the
the steps
steps of
of planning
planning which
which are
are applied
applied are:
are:
1.)
1.) Setting
Setting Objectives
Objectives (The
(The first
first step taken by the firm is to set targets for the three months
duration
duration of
of selling
selling maximum
maximum number
number of
of shoes
shoes in
in the
the market
market which
which they
they set
set as
as 2,
2, 50,000).
50,000).
2.)
2.) Identifying
Identifying alternative
alternative courses
courses of
of action (They decide to chalk out alternate plans so that they
could
could arrive
arrive at
at the
the best
best possible
possible plan).
plan).
3.) Evaluating the different courses of action (To remove doubts it goes for selecting the plan
which can be considered as the most profitable).
4.) Selection of the best plan (The best plan is finalised).
5.) Implementation of the plan (Ultimately it is put into action).

3.) Evaluating the different courses of action (To remove doubts it goes for selecting the plan
which can be considered as the most profitable).
4.) Selection of the best plan (The best plan is finalised).
5.) Implementation of the plan (Ultimately it is put into action).
(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 38)

Q. 6. Sukumar is an energetic middle level manager. He tries to make best plans. For this he involves
foresight and intelligent imagination. Within three years many of his projects have been very successful.
His high success rate is due to his good plans. He always makes alternative plans and selects the best out
of them after considering relevant aspects. However he knows it is not necessary that his all plans will
be successful. He knows that sometimes his concern for making very good plans eats a lot time and
energy. His friend Jyoti suggests him to take suggestions from others when he makes his plans and also
consider plans made by others. Even after so much painstaking Sukumar knows that his plans can yet fail
in the uncertain business environment. He has recently decided to plan carefully in future.
Which features of Planning have been highlighted in the above case? (2M)
Which limitations of Planning have been highlighted in the above case? (2M)
Answer. 6.
The features of Planning which have been highlighted in the above case are:
1.) Planning is a mental exercise (For this he involves foresight and intelligent imagination).
2.) Planning involves decision
decision making
making (He
(He always
always makes
makesalternative
alternativeplans
plansand
andselects
selectsthe
thebest
bestout
outof
of them
after
considering
relevant
aspects).
them
after
considering
relevant
aspects).
The limitations of Planning which have been highlighted are:
1.) Planning is a time
time consuming
consuming process
process (He
(He knows
knowsthat
thatsometimes
sometimeshis
hisconcern
concernfor
formaking
makingvery
very
good plans eats a lot time and energy).
2.) Planning does not guarantee
guarantee success
success (Even
(Even after
afterso
somuch
muchpainstaking
painstakingSukumar
Sukumarknows
knowsthat
thathishis
plans can yet fail in the uncertain business environment).

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 40)

Q. 9. Dhulai is a washing machine manufacturing company. The company decides to enter into music
system manufacturing industry. The company has a committed top management. It knows there are
various challenges in the market where its decisions regarding the new industry might fail. Still the top
management doesnt want to waste a lot of resources on its plans. It knows that sometimes plans take

more time in making than getting implemented. However company wants to proceed with a positive
approach. It has decided to study all the aspects of its competitors, to set all its objectives and to
allocate the required resources. The company did well in its previous business. At that time they took
planning very seriously as they know everything the company would do had to be based on concrete
plans. The company will start its operations from next month.
Which function of management has been discussed in the above case? Which limitations of planning
have been highlighted in the above case? Which type of plan is indicated in the above case? Which
feature of planning is highlighted above? (6M)
9. The
The function
functionof
ofmanagement
managementwhich
whichisisdiscussed
discussedininthe
theabove
abovecase
caseisisPlanning
Planning(The
(Thecompany
company
Answer. 9.
decides to enter into music system manufacturing industry).
The various limitations of planning highlighted above are:
1.) Planning does
knows
there
areare
various
challenges
in the
where
does not
notguarantee
guaranteesuccess
success(It(It
knows
there
various
challenges
inmarket
the market
its decisions
regarding
the new
industry
might fail).
where
its decisions
regarding
the
new industry
might fail).
involves huge
huge costs
costs (management
(management doesnt
doesnt want
want to
towaste
wasteaalot
lotofofresources
resourcesononitsits
2.) Planning involves
plans).
time consuming
consumingprocess
process(It
(Itknows
knowsthat
thatsometimes
sometimesplans
planstake
takemore
moretime
timeininmaking
making
3.) Planning isis aa time
than getting implemented).
The type of plan indicate above is Strategy
Strategy (It
(It has
has decided
decidedto
tostudy
studyall
allthe
theaspects
aspectsofofits
itscompetitors,
competitors,to
setset
all all
its its
objectives
and
to to
allocate
thethe
required
resources).
to
objectives
and
allocate
required
resources).
a primary
function
of management
(At (At
thatthat
time
The feature of
of planning
planninghighlighted
highlightedabove
aboveisisPlanning
Planningis is
a primary
function
of management
they took
very seriously
as theyasknow
the company
would do
had do
to be
time
they planning
took planning
very seriously
they everything
know everything
the company
would
hadbased
to beon
concrete
based
on plans).
concrete plans).

(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 43)

Q.1. Rats & Fleas is a pesticide producing company. The company identifies the various types of
activities to be done. For this it divides the work into various departments. The company then gets
involved in its business with a lot of zeal.
After one year of successful run the company decides to transfer the decision making authority
to the lower most level of the employees. For this a major policy decision is taken.
Identify the function of management highlighted above and the concept also. Give the next two steps
of this function. Also give one importance of another concept which you have identified. (5M)
Answer. 1. The function of management highlighted in the above case is Organising. (This can be seen
in the first paragraph).
The other concept of management which is highlighted in the second paragraph is Decentralisation
(After one year of successful run the company decides to transfer the decision making authority to the
lower most level of the employees. For this a major policy decision is taken).

Answer. 1. The function of management highlighted in the above case is Organising. (This can be seen
in the first paragraph).
The other concept of management which is highlighted in the second paragraph is Decentralisation
(After one year of successful run the company decides to transfer the decision making authority to the
lower most level of the employees. For this a major policy decision is taken).
The next two steps of this function- Organising is
1.) Step 3: Assignment of duties.
2.) Step 4: Establishing reporting relationships.
One importance of Decentralisation is:
1.) Relief to top management.
(Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 48)

Q. 5. An organisation is working by clubbing similar related jobs under different departments. The HR
department is not in direct touch with the Marketing Department and this has created problems. The HR
head feels that he only knows about the HR department and similar is the case with the Marketing
department. However the truth is both of them have limited and specific skills.
Which type of organisation structure does this organisation has? What will be the outcome of this
mode of thinking in the near future for the organisation? Name one more disadvantage of this type of
organisation structure? (3M)
Answer.
Answer. 5.
5.
The
The type
type of
of organisation
organisation structure
structure which
which isis present
present isis functional
functional structure
structure (Similar
(Similar related
related jobs
jobs are
are
clubbed
under
one
department).
clubbed under one department).
The
The reason
reason for
for the
the limited
limited scope
scope of
of vision
vision for
for both
both these
these department
department heads
heads isis their
their limited
limited set
set of
of skills
skills
and
knowledge
only
about
their
departments.
In
the
future
these
departmental
heads
wont
be
and knowledge only about their departments. In the future these departmental heads wont be able
able
to
reach
the
top
most
level
of
management.
This
means
their
managerial
development
will
not
reach
to reach the top most level of management. This means their managerial development will not reach
its
its peak
peak because
because people
people at
at the
the top
top management
management should
should have
have knowledge
knowledge about
about every
every department.
department.
One
One more
more disadvantage
disadvantage of
of this
this type
type of
of structure
structure isis the
the resulting
resulting of
of conflicts.
conflicts.

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 50)

Q. 10. A Company named Mahi Cycles has decided to start a new branch in Middle East. The company
has recognised the amount of work to be done in number of hours. The company has found out that it
will take 25000 hours of man work and has subsequently divided the number of hours for different
operations. The real challenges of the company began here. Then very methodically responsibility of the
recognized amount of work was given to different individuals according to their capabilities.
Which concept of management is highlighted above? Identify the two steps of this concept indicated
above. (3M)
Answer. 10. The concept of management which is highlighted above is Organising.
Organising.
The two steps of Organising which are indicated in the above case are:
1.) Step 1- Identification
Identification and
and division
division of
of work
work (The
(The Company
Company has
hasfound
foundout
outthat
thatititwill
willtake
take25000
25000
hours of
of man
man work
work and
and has
has subsequently
subsequently divided
divided the
the number
number of
of hours
hours for
for different
different
operations).
2.) Step 3- Assignment
Assignment of
of duties
duties (Then
(Then very
very methodically
methodicallyresponsibility
responsibilityof
ofthe
therecognized
recognizedamount
amount
of work was given to different individuals according to their capabilities).

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 53)

Q. 17. Mr. Manoj is an efficient manager working in a multinational company. He is fond of completing
all his work by himself. As a human being he is very good and supportive and due to this he doesnt want
to give burden of work to others. Sometimes he is so much involved in doing different type of works in
the office that he even misses the priorities areas.
Which concept of management is seen violated here? What is going to be another disadvantage
of this violation? Also identify one disadvantage given in this case. (3M)
Answer. 17.
17. The concept of management which is violated here isis Delegation
Answer.
Delegation (He
(He isis fond
fondof
ofcompleting
completing
all his
his work
work by
by himself).
himself).
all
Another disadvantage:
disadvantage: Employees need for recognition wont be satisfied.
Another
satisfied. They
They wont
wont be
be able
able to
to
develop their
their skills
skills ifif they
they will
will not
not share
share tasks
tasks in
in actual
actual work
work environment.
environment.
develop
The disadvantage
disadvantage of violating delegation given in the case is the lack
The
lack of
of priority
priority given
given by
by the
the manager
managerto
to
key areas
areas as he is involved in tasks which can be handled
key
handled by
by his
his subordinates
subordinates (Sometimes
(Sometimes he
he isisso
somuch
much
involved in
in doing
doing different
different type
type of
of works
works in
in the
the office
office that
that he
he even
even misses
misses the
the priorities
priorities areas).
areas).
involved

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 58)

Q.1. In a leading manufacturing company there was a meeting regarding the importance of a function of
management which was very much required in meeting the growing need of good employees and
solving complicated issues related with human behavior at the workplace. They also discussed about the
most important resource of an organisation.
Which function of management is indicated here in the above case? Give one advantage of this
function. (2M)
Which most important resource of an organisation is indicated here? (1M)
Answer.
Answer. 1.
1. The
The function
function of
of management
management which
which isis indicated
indicated here
here isis Staffing.
Staffing.
One
One advantage
advantage of
of staffing
staffing is:
is:
1.)
1.) Staffing
Staffing helps
helps in
in obtaining
obtaining competent
competent personnel
personnel for
for the
the organisation.
organisation.
The
The most
most important
important resource
resource of
of an
an organisation
organisation indicated
indicated here
here isis Human
Human Resource.
Resource.

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 64)

Q. 7. Anjana Chemicals is looking for qualified and talented people to apply for vacant jobs in the
organisation. With the passage of time the organisation has learned a lot with its experience. It knows
when it goes for final selection of candidates it will have to design different tests. They want to test the
employees on the basis of their learning and decision making ability. The company wants to ensure
proper testing of the recruited candidates. After this a stage in the selection process will come when the
candidates will be judged on the basis of in depth formal conversation.
After the selection has been done and the candidates placed their training gets started. Employees
have to be trained on the equipments they will be using but this training will take place away from the
workplace. However the management has started discussing the effectiveness of another type of
training. In this training the trainees will be transferred from one department to another. The HR
department is very actively playing its role in the organsiation and is considered one of the best in the
industry.
a) Which type of recruitment should the company depend upon? (1M)
b) Which type of test should be designed by the organisation to suit their need? (1M)
c) Which stage is highlighted after the written test? (1M)
d) What type of training is given to the candidates? (1M)
e) What type of training is being suggested by the management? (1M)

f) Name one advantage of this training. (1M)

Answer.
Answer.77
a)a) The
Chemicals is
is
Thecompany
companyshould
shoulddepend
dependupon
uponexternal
externalrecruitment
recruitment to
to meet
meet its
its need
need (Anjana
(Anjana Chemicals
looking
lookingfor
forqualified
qualifiedand
andtalented
talentedpeople
peopletotoapply
applyfor
forvacant
vacantjobs
jobsininthe
theorganisation).
organisation).
b)b) The
want to
to
Thetype
typeofoftest
testneeded
neededby
bythe
theorganisation
organisationto
to suit
suit their
their need
need is
is intelligence
intelligence test
test (They
(They want
test
testthe
theemployees
employeeson
onthe
thebasis
basisofoftheir
theirlearning
learningand
anddecision
decisionmaking
makingability).
ability).
c)c) The
employee
interview
(After
this
a stage
in
Thestage
stagewhich
whichisishighlighted
highlightedafter
afterthe
thewritten
writtentest
testis is
employee
interview
(After
this
a stage
the
selection
process
will come
whenwhen
the candidates
will be
judged
on theonbasis
in depth
in the
selection
process
will come
the candidates
will
be judged
the of
basis
of in
formal
conversation).
depth formal conversation).
d)d) The
training
given
to the
is vestibule
training
(Employees
have tohave
be trained
Thetype
typeof of
training
given
to candidates
the candidates
is vestibule
training
(Employees
to be
on
the
equipments
they
will
be
using
but
this
training
will
take
place
away
from
the
trained on the equipments they will be using but this training will take place away from the
workplace).
workplace).
e)e) The
byby
thethe
management
is job
rotation
(In (In
thisthis
training
the the
trainees
will
Thetype
typeofoftraining
trainingsuggest
suggest
management
is job
rotation
training
trainees
be
transferred
from from
one department
to another).
will
be transferred
one department
to another).
f)f) The
the whole
whole
Theadvantage
advantageofof job
job rotation
rotation isis that
that itit gives
gives the
the employees
employees aa broad
broad view
view of
of the
organisation
and
helps
him
in
understanding
the
overall
functioning
of
the
organisation.
organisation and helps him in understanding the overall functioning of the organisation.

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 69)

Q. 13. Safal Hain Hum is a company having a very good HR department. It provides learning
opportunities which are designed to assist the employees to achieve growth. With passage of time the
organisation has learned various methods to train their employees. In one of the methods the trainee is
put under the training of a master worker for skilled jobs at the workers level. However the strategy of
training is different at the middle level of management. Here the superior guides the trainee as a
counselor and one day this senior manager helps the trainee replace him. Things were not easy for the
organisation at the stage of selection process. Recruitment process was very lengthy and costly.
Secondly, a very large number of candidates appeared for the different posts after recruitment was

started. However at the first stage of process of selection the managers eliminated unqualified or unfit
applicants on the basis of the reasons which were not found in their application forms as they were
unable to meet basic requirements.
a) What concept does Safal Hain Hum help achieve its employees? (1M)
b) Which type of on the job trainings are being provided by the organisation to its employees? (2M)
c) At which stage of the selection process did the managers got rid of unqualified candidates? (1M)
d) Which type of recruitment was used by the company to get the potential candidates? (1M)
Answer.
Answer. 13. Safal Hain Hum helps the employees achieve development (It provides learning
opportunities which are designed to assist the employees to achieve growth).
a) 13. Safal Hain Hum helps the employees achieve development (It provides learning
opportunities which are designed to assist the employees to achieve growth).
a) The type of on the job trainings which are being provided by the organisation to its employees
b) are:
The type of on the job trainings which are being provided by the organisation to its employees
1.)
are:Apprentice programme (The trainee is put under the training of a master worker for skilled
at the workers
level).
1.) jobs
Apprentice
programme
(The trainee is put under the training of a master worker for skilled
jobs at the workers level).
2.) Coaching (The superior guides the trainee as a counselor and one day this senior manager
the trainee
replaceguides
him). the trainee as a counselor and one day this senior manager
2.) helps
Coaching
(The superior
helps the trainee replace him).
The stage of the selection process at which the managers got rid of unqualified candidates was
The stage ofscreening
the selection
process
which
the managers
got ridthe
of unqualified
candidates was
preliminary
(At the
first at
stage
of process
of selection
managers eliminated
preliminary screening (At the first stage of process of selection the managers eliminated

Source Book- Business Studies- Case Studies Question Bank- Tapan Pathak, Pg no. 75)