Citizens Charter

BARANGAY VI

Republic of the Philippines

Province of Ilocos Sur
City of Vigan
BARANGAY VI

CITIZENs CHARTER
VISION
We envision that Barangay VI will be a role model barangay that is progressive,
environment friendly, healthy, peaceful with cooperative, well educated people lead by
responsible, active, honest, and strong willed Barangay Officials.

MISSION
We in Barangay VI commit ourselves to reinforce the clean and green program,
enhance health and nutrition, maintain peace and order, industrialized the Barangay,
professionalize Barangay officials, and generate more revenue.
FRONTLINE SERVICES OFFERED
A. The following are the services offered:
1. Issuance of Barangay Certification
2. Issuance of Barangay Clearance
3. Issuance of Community Tax Certificate
4. Reproduction of Barangay records, data, and similar documents
5. Use of Barangay facilities and properties
6. Socio-economic Services
7. Health Services
8. Environmental Services

9. Issuance of Certification to File Action (CFA), Certification to Bar Action

or Certification to Bar Counterclaim (CBC)
10. Issuance of Barangay Protection Order

Except for the issuance of Barangay Protection Order (BPO), all Barangay
transactions under this Citizens Chapter shall be conducted at 8:00 a.m. to 5:00 p.m.
All officers and employees of the Barangay who directly attend to the frontline
services, shall at all times, wear identification card or nameplates.
B. How to avail the frontline services
All requests for frontline services must be in verbal or in written using the attached
request slip for the following:
1. BARANGAY CERTIFICATIONS are issued by the Barangay depending on the
purpose of the client, such as certificate of residency, of good standing in the community,
no pending case filed in the Barangay, etc. The Barangay in the exercise of its taxing
power may levy fees and charges for services rendered.
Service Offered: Issuance of Barangay Certification
Clientele: Barangay residents, Barangay Associations, Organizations, Students
Requirements:

For Old residents: Valid ID (School ID, company/Office ID, voters ID,
and the likes); and Community Tax Certificate (CTC)

For New residents: Valid ID, Community Tax Certificates and

Endorsement from any of the following :
Purok Leaders

Home Owners Associations

Barangay Officials

Barangay residents known to Barangay Officials

Steps in Securing Barangay Certification:
Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 2 minutes

Step 2.
Submit the request slip together
with the requirements to the Brgy.
Secretary.
Duration: 2 minutes
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Step 3.
Pay Certification Fee of Php 30.00
to the Brgy. Treasurer and ask for
receipt (per Barangay ordinance
No.
Duration: 3 minutes

Step 4.
Get your Certification
from
the
Brgy.
Secretary
and
personally bring it to
the Brgy. Captain for
signature.
Duration: 5 minutes

Total Response
Time: 5 minutes

2. BARANGAY CLEARANCE a requirement before the City issues any license or

permit for any business or activity. The Barangay Clearance is obtained from the
Barangay where the intended business or activity is located or conducted.
Service Offered: Issuance of Barangay Clearance as a requirement for the City
Business Permit (Mayors Permit).
Clientele: Corporations, Traders, Retailers, Businessman, etc.
Requirements:

Valid ID (Company/Office ID, Voters ID, etc.)

Community Tax Certificate (CTC)

Steps in securing this type of clearance

Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Step. 4
Get your Brgy. Clearance from the Brgy.
Secretary and personally bring it to the
Brgy. Captain for signature.
Duration: if simple 10 minutes, if complex
2 days

Step 2.
Submit the request
slip together with
the requirements to
the Brgy. Secretary.
Duration:
2 minutes

Step.3
Pay Clearance fee Php 30.00 to
the Brgy. Treasurer and ask for
receipt (per brgy. ordinance No. )
Duration: 5 minutes

Total Response Time: if simple 20 minutes, if complex 2 days.

 Service Offered: Issuance of Barangay Clearance for small business (with gross
sales or receipts of Php50,000.00.

Clientele: Hawkers, Peddlers, Sari-sari owners, etc.

Requirements:
o Valid ID (Scholl ID, Company/Office ID, voters ID, etc.)
o Community Tax Certificate (Cedula)

Steps in securing this type of Barangay Clearance

Step 2.
Submit the request slip
together
with
the
requirements to the
Brgy. Secretary.
Duration:
2 minutes

Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Step. 4
Get your Brgy. Clearance from the
Brgy. Secretary and personally bring it
to the Brgy. Captain for signature.
Duration: if simple 5 minutes, if
complex 2 days (needs verification).

Step.3
Pay Clearance fee Php 50.00 to the
Brgy. Treasurer and ask for receipt
(per brgy. ordinance No. )
Duration: 3 minutes

Total Response Time: if simple 20 minutes, if complex 2 days.

For Tricycle/Pedicab Clearance
Service offered: Issuance of Tricycle /Pedicab Clearance
Clientele: Drivers and Operators of tricycle/padicab
Requirements:
o Bio-Data
o Community Tax Certificate (Cedula)
o Clearance form Tricycle Operators and Drivers Association (TODA)
o Photocopy of ID as TODA Member

 Steps in securing this type of barangay clearance.

Step 2.
Present
requirements to
Brgy. Secretary.
Duration:
2 minutes

Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Step. 4
Get your Brgy. Clearance from the
Brgy. Secretary and personally bring it
to the Brgy. Captain for signature.
Duration: 5 minutes

the
the

Step.3
Pay Clearance fee Php 50.00 to the
Brgy. Treasurer and ask for receipt
(per brgy. ordinance No. )
Duration: 3 minutes

Total Response Time: 13minutes.

3. COMMUNITY TAX CERTIFICATE

The Barangay may issue CTC provided the Barangay Treasurer is deputized by
the City Treasurer.
Service offered: Issuance of Community Tax Certificate (CTC)
Clientele: Residents, Businessman, Corporation, etc.
Steps in securing CTC
STEP 1.
Go to the Brgy.
Hall, and fill-up
the request slip
from the desk
officer.
Duration:
5 minutes

STEP 2.
Pay the cost of
CTC (Cedula)
to the Brgy.
Treasurer
Duration:
4 minutes

STEP 3.
Get your CTC
from the Barangay
Treasurer
Duration:
3 minutes

Total Response Time: 12 minutes

4. BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS

The Barangay maintains records and public documents such as Registry of

Barangay Inhabitants, (RBIs), Financial Records, List of Registered Voters, Barangay
Blotters and similar documents.
Fees and charges may be imposed for the reproduction or photocopy of Barangay
records.
Service Offered: Reproduction of Barangay Records, data and similar documents
Clientele: Residents, Businessman, corporation, and government offices
Steps in securing Barangay Records, data and similar documents
Step 2.
Pay the cost of
reproduction
of
documents to the Brgy.
Treasurer
Duration: 2 minutes

Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Total Response Time: 10 minutes

The costs of reproduction of documents are:
Copy of Barangay Clearance
- Php 2.00/page
Copy of Brgy Financial Statement - Php 5.00/page
List of brgy. Residents
- Php 50.00
Others
- Php 5.00

Step 3.
Get your copy of documents requested
from the Brgy. Secretary or Barangay
Treasurer.
Duration: 5 minutes

5. BARANGAY FACILITIES AND PROPERTIES

The Barangay may collect reasonable fees and charges for the use of Barangay
properties and service facilities.
Service Offered: Use Barangay Facilities and Properties
Clientele: Residents Sports Players, Traders, etc.
Steps:
Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Step 2.
Pay the cost of facilities
requested to the Barangay
Treasurer
Duration: 5 minutes

Total
Response
Time:
8 minutes

The cost of rentals of Barangay Facilities and properties are;

1. Multipurpose Hall, pavement, plaza, etc. Php________
2. Sound System
3. Sports Facilities (including covered court)
6. SOCIO ECONOMIC SERVICES
The local government units, in promoting the general welfare of its constituents
encourage and support the development of appropriate and self reliant scientific and
technological capabilities of its constituents.
1. Livelihood Training
Service Offered: Livelihood Training
Clientele: Residents
Requirements:
o At least 18 years of age
o Brgy. Certificate that she/he is a resident of Barangay
o Community Tax Certificate (Cedula)
Steps
STEP 1.
Go to the Brgy.
Hall, and sign in the
client log book,
then ask the desk
officer for request slip
and fill up the same.
Duration: 3 minutes
5 minutes

STEP 2.
Submit request slip and
present the
requirements
to the Kagawad
Chairman on
Livelihood Committee
Duration: 10 minutes

Step 3.
Decision
from
the
Kagawad Chairman on
Livelihood Committee
(Approved
or
Disapproved)
Duration: 5 minutes

Total Response Time: 18 minutes

2. Issuance of Certification for Senior Citizen and Solo Parent as perquisite for the
issuance of Senior Citizen and Solo Parent ID.
Service Offered: Issuance of Certification for Senior Citizen and Solo Parent
Clientele: Senior Citizen and Solo Parent
Requirements:

o
o
o
o
o

Barangay Certification that the applicant is a resident of Barangay VI

Copy of Birth Certificate for senior Citizen
For Parent, marriage contract and a copy of birth certificate of dependent
Community Tax Certificate (Cedula)
Two (2) pcs. 2x2 ID picture

Steps for issuance of certificate for Senior Citizen and Solo Parent

Step 1.
Go to the Barangay Hall and fillup client log book, ask the desk
officer for a request slip and fill
up the same.
Duration: 3 minutes

Step 4.
Get Certification of residency (for Senior
Citizen); from the Brgy. Secretary
and verification of the Barangay that the
former is a solo parent (for solo parent).
Duration: Senior Citizen 15 min.
Solo Parent 1 day (next day)

Step 2.
Present
the
requirements to the
Barangay Secretary
for assessment.
Duration: 5 minutes

Step 3.
The Barangay Secretary will
prepare/print the certification.
Duration: 5 minutes

Total Response Time: Senior Citizen 28 minutes/ solo parent 1 day

7. HEALTH SERVICES
Is one of the responsibilities of the national agency devolving to the LGU. For the
Barangays, health and social welfare include maintenance of Barangay Health Center and
Day Care Center.
Service Offered: 1. Immunization (for measles, anti-polio, cholera)
Clientele: Infants and young children
Requirement: Proof of Barangay Residency of parents or guardians.
Steps:
Step 2.
For New Patient: fill-up the
information sheet /patients profile,
Step 1.
and get the health booklet;
Go to the Barangay Health
For Old Patient:
Center and completely fill-up the
Bring the health booklet every visit
request slip from the desk officer/
and present to the health worker. Have
Barangay Health Worker
patients file updated.
Duration: for new 10 minutes
Duration: 5 minutes
For Old: Patients 5 minutes
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Step 4.

Step 3.

Get the schedule for your next visit from

the City Health Midwife.

Get the desired immunization from

the City Health Midwife.
Duration: 5 minutes

Duration: 3 minutes

Total Response Time: New Patients: 23 minutes/ Old Patients: 18 minutes

2. Maternal Care (Pre natal and Post natal)
Clientele: Pregnant Women and Newly Delivered Women
Requirements:
o Proof of residency (can be check with the Registry of brgy. Inhabitants)
o Community Tax Certificate (Cedula)
Steps:
Step 2.
For
New
Patient:
fill-up the
Step 1.
information sheet /patients profile,
Go to the Barangay Health
and get the health booklet;
Center and completely fill-up the
For Old Patient:
request slip from the desk officer
Bring the health booklet every visit
or Barangay Health Worker.
and present to the health worker. Have
patients file updated.
Duration: 3 minutes
Duration: for new 5 minutes
For Old: Patients 3 minutes

Step 4.
Get the schedule for your next visit
from the City Health Midwife.

Step 3.
Get the necessary natal check up
from the City Health Midwife.
Duration: 5 minutes

Duration: 3 minutes

Total Response Time: New Patients: 16 minutes/ Old Patients: 14 minutes

3. Supplemental Feeding for Malnourish Children

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 Clientele: Residents for Pre-School Children and below who are malnourish
Requirements: Proof of Residency of Parents
Birth Certificate of the Child
CTC of father or mother
Schedule of Feeding: Every quarter of the month
Steps:
Step 2.
Let your child be weighed
by the Barangay Health
Worker and wait for the
health record.

Step 1.
Go to the Barangay Health
Center and sign the client log
book, ask the Brgy. Health
Worker for request slip.
Duration: 3 minutes

Duration: 10 minutes

Step 4.
Get the supplemental multivitamins of
your child from the Barangay Health
Worker.

Step 3.
Get the share of your child from the
Barangay Health Worker and then
feed your child.
Duration: 15 minutes

Duration: 3 minutes

Total Response Time: 31 minutes

8. ENVIRONMENTAL SERVICES
One of the basic services and facilities include those related to general hygiene
and sanitation, beautification and solid waste collection.
These services are provided by the Barangay for environmental protection and
sustainability.
Service Offered: Garbage
Clientele: Residents and Business Establishment

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 Steps:
STEP 1.

STEP 2.

Go to the Brgy.
Hall, and sign in the
client log book.

Ask the desk officer

the schedule of
collection of garbage.

Duration: 2 minutes

Duration: 5 minutes

STEP 3.
Bring the segregated
garbage in designated
drop off points or
have it collected in
your respective homes at
designated time.
Duration: 3 minutes

Total Response Time: 10 minutes

2. Issuance of clearance as a prerequisite of city for the issuance permit to cut trees.
Clientele: Residents and Non-residents
Requirements:
o Valid ID
o Community Tax Certificate (CTC)
o Proof of ownership of the property where the tree is located
Steps:
Step 1.
Go to the Barangay Hall and sign
the client log book, ask the Desk
Officer for request slip.
Duration: 2 minutes

Step 4.
Get your Barangay Clearance from the
Barangay Secretary and bring it to the
Brgy. Captain for signature.

Step 2.
Present the requirements
to the Punong Barangay.
for approval..
Duration: 2 minutes

Step 3.
Pay your Clearance Fee to the Brgy.
Treasurer per Brgy. Ordinance No.
___
Duration: 2 minutes

Duration: 3 minutes

Total Response Time: 9 minutes

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9. KATARUNGANG PAMBARANGAY
Service Offered:
1. Certification to File Action (CPA)
Issued by the Punong Barangay upon request by the complainant and respondent
when there has been a personal confrontation between the parties before the Punong
Barangay but mediation failed and before the Pangkat Tagapagkasundo but did not result
into a settlement, and therefore, corresponding complaint for the dispute may now be
filed on court.
Clientele: Complainant/s
Steps
STEP 1.
Go to the Brgy.
Hall, and sign in the
client log book, and
fill-up request slip
from the Brgy. or Lupon
Secretary
Duration: 10 minutes

STEP 2.
Present to the Brgy.
Captain and Secretary
the proof that the
person requesting
CFA is a proper party.
Duration: 10 minutes

STEP 3.
Get the certification
from the Brgy./Lupon
Secretary and have
it sign with the Brgy.
Captain
Duration: 30 minutes

Total Response Time: 50 minutes

2. Certificate to Bar Action (CBA)
Issued by the Lupong Chairman/Pangkat Chairman foe the willful failure or
refusal of the complainant/s to appear the hearing before the Punong Barangay/Pangkat
Tagapagkasundo resulting to the dismissal Case.
Clientele: Respondent/s
Steps
STEP 1.
Go to the Brgy.
Hall, and sign in the
client log book, and
fill-up request slip
from the Brgy. or Lupon
Secretary
Duration: 5 minutes

STEP 2.
Present to the Brgy.
Captain and Lupon
Secretary the proof
that the person
requesting CBC is a
proper party.
Duration: 10 minutes

STEP 3.
Get the certification from
the Brgy./Lupon
Secretary and have
it sign with the Brgy.
Captain
Duration: 30 minutes

Total Response Time: 45 minutes

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2. Certificate to Bar Counter Claim (CBC)

Issued by the Lupon Chairman/Pangkat Chairman for the willful failure or refusal
of the respondents to appear for the hearing before the Punong Barangay/Pangkat
Tagapagkasundo resulting to the dismissal of the case. The respondent may request for
the issuance of CBC.
Clientele: Complainant/s
Requirement: Proof of identity of proper party
Steps:
STEP 1.
Go to the Brgy.
Hall, and sign in the
client log book, and
fill-up request slip
from the Brgy. or Lupon
Secretary
Duration: 5 minutes

STEP 2.
Present to the Brgy.
Captain and Lupon
Secretary the proof
that the person
requesting CBA is a
proper party.
Duration: 10 minutes

STEP 3.
Get the certification from
the Brgy./Lupon
Secretary and have
it sign with the Brgy.
Captain
Duration: 30 minutes

Total Response Time: 45 minutes

10. BARANGAY PROTECTION ORDER
It refers to the protection order issued by the Punong Barangay or if PB
unavailable, by Kagawad, ordering the offender to desist from committing or threatening
physical harm to the victim. It is effective foe 15 days and is not extendible.
Clientele: Offended party; parents or guardian of offended party, ascendants,
descendants or collateral relative within 4 th civil degree or consanguinity of
affinity, DSWD, social worker of LGU, police officers, Punong Barangay or
Kagawad.
Steps:

Step 1.
Go to Brgy. Hall sign in the log
book. Victim or petitioner
survivor reports incident to the
Desk Officer/Brgy. Secretary
Duration: 5 minutes

Step 2.
Desk Officer refers to PB
or Kagawad, PB or
Kagawad
interviews
victim,
records
and
advices her to file an
application for the BPO.
Duration: 30 minutes

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Step 4.
PB/Kagawad issues BPO by the
Punong Brgy.
In case of BPO is issued by
the Kagawad, it should be attested
to, by the Kagawad that the PB is
unavailable.
Duration: Within the day

Step 3.
PB/Kagawad conducts ex parte
proceedings for the issuance BPO.
Duration: within the day

Total Response Time: Within the day

II. PROCEDURE IN FILING COMPLAINTS
In relation to the services provided by the Barangay on the application submitted
by the clients.
Clientele: Residents, Traders and other Affected Requesting Parties
Steps
Step 1.
Go to Barangay Hall
and sign on the log
book. Prepare a
complaint-latter
addressed to the
Punong Barangay or
or personally go to
PB and file a
complaint.
Duration: 30 minutes

Step 2.
Hearing
Investigation
Duration: 3 days

Step 3.
Complainant gets the
decision in writing of
the taken by the Punong
Barangay
or
the
explanation why the
request is denied or
delayed. The decision
may be an apology or
explanation.
Duration: within a day

Total Response Time: Within 4 days

III. ALLOWABLE PERIOD FOR EXTENSION
For the grant of clearance which require verification or on site inspection of
business site, extension mey be allowed up to seven days only to conform with the LGC.

15

IV. FFEDBACK MECHANISM

To know the satisfaction rating of the Barangay service, feedback mechanism
such as suggestion box shall be provided.

For suggestions, request

and feedback on service
experience and inquiries
call or approach desk
officer

Drop suggestions in the

box available for the
purpose
in
the
Barangay.

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Republic of the Philippines

Province of Ilocos Sur
City of Vigan
BARANGAY VI

REQUEST SLIP
________________________
Date

Name:

________________________________________________

Address:

________________________________________________

Tel./Cellphone No.:

________________________________________________

Birth Date:

________________________________________________

Civil Status:

______________________Gender:____________________

Service Requested:

________________________________________________

Purpose:

________________________________________________
________________________________________________

Date Requested:

________________________________________________

Received by:

________________________________________________

Date and Time Received:

__________________________________________

Action Taken (Approved/Disapproved): __________________________________

Reason for Disapproval:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

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PERFORMANCE PLEDGE
We, the officials and employees of BARANGAY VI
pledge and commit to deliver quality public services
As promise in this Barangay Citizens Charter

JOHN PATRICK A. SINGSON

Punong Barangay

ROSARIO ASUSANO EFREN ARRUEJO

Barangay Kagawad
Barangay Kagwad

VICENTE FARPALI
Barangay Kagawad

RONALD BAGORIO
Barangay Kagawad

NELSON BABAS
Barangay Kagawad

VICENTE ITCHON
Barangay Kagawad

CEFERINO ARTATES
Barangay Treasurer

JOSEPH AGCAMARAN
Barangay Kagawad

KEVIN JOHN NOLASCO

Sk Chairman

CRISELDA A. BISQUERA
Barangay Secretary

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