9 Skills Competency Matrix PDF

PRESENTATION
SKILL COMPETENCIES MATRIX

for Malaysia ICT Industry
July 2, 2013
INTRODUCTION
The study on the Skill Competencies Matrix for the
Malaysia ICT Industry which was completed in 2010

is an initiative undertaken by MDeC to establish
a common Terms of Reference

for knowledge workers, employers in the ICT sector,
institutes of higher learning, and government

planners.
Bridging the supply and demand imbalance

Years of supply demand imbalance fuel
intense competition for talent and increase
pressure on competitiveness
Spent huge
$$$ to study
imbalance
Implemented
Have no
multiple solutions common
to stop the gap
language
supply
Universities
Lacked a central
meeting point
platform
demand
Industries
Linking industry and university

Industry look for essential job functions and
required experience while academia speak
about skills and knowledge learnt
The SECRET is to link between
the Skills Competency and Job Functions
supply
Universities
demand
Industries
Document the linkage in a matrix and

make it as a Terms of Reference
Adopting a structured approach

Adopt a structured approach to classify the job
types and industry
Mirror a hierarchical system of classification
used in the living organism study - taxonomy
Critical to define the most logical principle of
classification to group the jobs
Living Organism
Level 1
Order
Skills Matrix
Industry
Level 2
Family
Value Chain
Level 3
Genus
Function
Level 4
Species
Skills
Scope of project
Job Value
High
MSC
(ICT Focus)
Non MSC
(ICT Related)
Low
Non ICT
Job Type
ICT
Before we get to the Skills

Competencies Matrix, lets review
the target users of the
classification.
Working
Professionals
1
Employers
3
Students
Terms of Reference
5
Government
Planners
University
Administrators
Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.
1
Employers
Working
Professionals
Standardize job descriptions
Identify core and elective skills
3
Have better understanding
of job fit
Students
Use to recommend training needs

Terms
of Reference
Know range of salary for specific job
roles
Use for work appraisal and

compensation scheme
Government
Planners
University
Administrators
Working
Professionals
1
3
Employers
Students
Understand job expectation and job fit/match
Terms of Reference
Calibrate salary expectation
Better knowledge of market rate and skills

expectation
Less dissatisfaction on overpay and underpay
Government
Planners
University
Administrators
Working
Professionals
Pursue education with clearer
2
understanding of job expectation
1
Assist to select right courses or
Employers
subjects and relevant projects focus
3
Students
Aware of the skills competency levels

required
Terms of Reference
Know the range of salary and

expectation
Use to5 chart career path
Government
Planners
University
Administrators
Understand precisely
the industry wants and
Working
2 what
requirement
Professionals
Be more objective when developing curriculum for
1 entry level jobs
3
Define the fundamental body of knowledge required
Employers
Students
for job groupings
Terms of Reference
Objectively introduce projects and assignments to

develop the required skills
Government
Planners
University
Administrators
Working
Better understanding
Development requirements
2 of Talent
and Training Needs of the
Industry
Professionals
Improve ROI of Training and Development plans
1
Focus on differentiating factors
Employers
3
Students
Improve quality of data collection and measurement
Terms of Reference
Enable focus on high-value jobs and skills expectation
Government
Planners
University
Administrators
I know you are keen to get to

the Skills Competencies
Matrix, but lets us share the

key findings in the process of
classification.
Sharing the key findings

Level
Classification
Level 1
By Industry
Level 2
By Cluster
Level 3
By Value Chain
Level 4
By Function
Level 5
By Naming
Findings
1
4
ICT Industry
17
114
432
Job Groups
Job Clusters
Job Types
Job Titles
Normal MSC Malaysia Industry Cluster - CMM,

SSO & INT but in Skills Competency Matrix,
a new cluster (SDD) was classified and added
MSC Malaysia Skills Competency Matrix

ICT Industry
CMM
SDD
INT
SSO
Creative
Multimedia
System Design
& Development
Information
Technology
Shared Services
& Outsourcing
Creative Content
Pre-Production
Creative Content
Production
Creative Content
Post-Production
Architectural Design
Software Development
Contact Centre
IC Design
Database Management
Human Resources
System Design
Technical Support
Finance & Accounting
Software Engineering
IT Consultancy
IT Sales & Marketing
Creative Content
Management
IT Management
Level
Classification
Level 1
By Industry
(ICT Industry MSC focus)
Level 2
By Industry Cluster
(MSC Malaysia Cluster)
Level 3
By Job Grouping
(Job Value Chain)
Level 4
By Function
(Job Types)
Level 5
By Naming
(Job Titles)
Special
Study
By Entry Level
(Job Titles)
Matrix
ICT Industry MSC Malaysia
CMM
27 Job Types
SDD
25 Job Types
INT
SSO
42 Job Types 20 Job Types
112 Job Titles 64 Job Titles 180 Job Titles 76
Job Titles
Total of 432 job titles studied across the 4 clusters,

239 job titles (55%) are suitable for entry level
75 Job Titles 47 Job Titles

71 Job Titles 46 Job Titles
Content of Skills Competency Matrix

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Industry Cluster
Job Type
Job Code
Job Description
Job Grouping
Education Level
Similar Job Titles
Experience Level
Certification Level
Salary Range
Technical Skills
Soft Skills
Competency Expectation
Entry Level
14 vital information captured

in each Matrix
Challenge was to dissect the
job value chain and identify
the skills requirements and
competency expectations
Lack of industry consistency,
scale of operation and pace
of technology usage are
critical elements dictating the
content of matrix
Now, lets take a look at the
Skills Competencies Matrix
An example of a skills competency matrix
1
2
15
3
6
13
8
9
10
11
12
14
Industry Cluster in
which this job title
falls under
Job Code
assigned to
this job title
Most common Job

Title used for this
job function
Academic
qualification
preferred by
employers
Job Grouping
within this
industry
cluster
4
Description of
Job Function
Job level & industry

experience applicable
for this job type
Other job titles

used for the
same job function
Industry certification & salary range

10
Description of
technical skills
associated to
this job function
11 Skills in
darker shade are
required skills
12 Skills in
lighter shade are
elective skills
13
Level of core
soft skills
preferred by
employers
14 Description
of competency
expectation
Herere the next steps on the
Skills Competencies Matrix
NEXT STEPS
SCM 2.0 which is currently ongoing and expected to be completed
later this year, will focus on the following:
Review & update job groups, job types and skill competencies
for each job type
Provide snapshot of salary ranges for each job type
Provide professional industrial certification for each job type, if
any
Provide job demand & high value job (HVJ) indicators for each
job type
Searchable Online version
KEY ENHANCEMENTS-SCM 2.0

High Value Job
Indicator
Job Demand
Indicator
TRIZ
RM 2,000RM 2,500
Salary Range
Certification
Thank you for your time.

Please contact us for
further information.
DeltaKnot International
www.deltaknot.com
Steven Teo
steven@deltaknot.com
Mobile:012 200 6909

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PRESENTATION

SKILL COMPETENCIES MATRIX

Malaysia ICT Industry which was completed in 2010

a common Terms of Reference

institutes of higher learning, and government

Bridging the supply and demand imbalance

Linking industry and university

Document the linkage in a matrix and

Adopting a structured approach

Before we get to the Skills

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Use to recommend training needs

Use for work appraisal and

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Calibrate salary expectation

Better knowledge of market rate and skills

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

understanding of job expectation

Aware of the skills competency levels

Know the range of salary and

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Objectively introduce projects and assignments to

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Improve quality of data collection and measurement

Enable focus on high-value jobs and skills expectation

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

I know you are keen to get to

Matrix, but lets us share the

Sharing the key findings

Normal MSC Malaysia Industry Cluster - CMM,

MSC Malaysia Skills Competency Matrix

Finance & Accounting

ICT Industry MSC Malaysia

42 Job Types 20 Job Types

112 Job Titles 64 Job Titles 180 Job Titles 76

Total of 432 job titles studied across the 4 clusters,

75 Job Titles 47 Job Titles

71 Job Titles 46 Job Titles

Content of Skills Competency Matrix

14 vital information captured

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Now, lets take a look at the

Skills Competencies Matrix

An example of a skills competency matrix

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Most common Job

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Job level & industry

Other job titles

Industry certification & salary range

Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.

Herere the next steps on the

Skills Competencies Matrix

KEY ENHANCEMENTS-SCM 2.0

Thank you for your time.

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