Sunteți pe pagina 1din 5

Why you choose this company?

Para sa'kin, pinakamadali toh sa lahat. hehe. Konting BOLA at LIE ang kailangan
mo.
Walang pinagkaiba yan sa sagot na why call center pero medyo ipersonalize mo.
Parang may template ka, i-edit mo na lang. hehe.
"My friend used to work here. She told me a lot of good things about this company.
BOLA BOLA PORTION, this company offers a great compensation and benefits to its
employees and most especially for career growth. They also have a good training
program blah blah blah blah."
How do you see yourself 5 to 10 years from now?
Dati ang sinasabi ko, may business na ako at family. Mali pala yun.
Wag kayo sasagot na related sa personal life nyo. It's all about work. Sabihin niyo na
you are in a position where I can lead a team. Like, Team Leader or Manager.
In this blog post, I will be discussing the most common and hardest to answer call
center interview questions. I also would be equipping you (our dear readers) with
valuable tips on how to answer these call center interview questions.
While call center interview questions will mostly resemble interview questions found
in job interviews in other industries, the content of your answers will have to be
tailor-made for the needs of the call center industry. Job interviewers in the call
center industry will primarily be on the lookout for skills such as flexibility, customer
service, multitasking, good communication, and critical thinking.
This blog post featuring call center interview questions and answers is presented in
a question and answer format. The answers are given in a script format. This will be
followed by a short explanation on each call center interview question and answer.
Call Center Interview Question 1: Tell me something about yourself.
Call Center Interview Answer 1: Well, I can say that I am a person with varied
interests. During my spare time, I like to sketch anything that I see on the street
such as a dog passing by or a little girl buying candy from the neighborhood store.
These things fascinate me. I guess I like to observe people. On Sundays, I do
volunteer work at an orphanage. My volunteer work consists of encouraging wealthy
people to donate money to the orphanage. What we do is we go to the upscale
neighborhoods of the city and tell them about the orphanage. When I have the time,
I also like to read novels, and play basketball.
Explanation to Call Center Interview Question and Answer 1:
A very good answer to the call center interview question would be to talk about your
hobbies. When you do talk about hobbies, remember that by doing this, you are
also providing the interviewer with information about your skills. For example, if you
say that you play sports like basketball or baseball, this tells the interviewer that
you are competitive. If you say that you like to play chess, this means youre
analytical. If you tell the interviewer that you are involved with various
organizations, this spells leadership and people skills. So do not take this call center
interview question for granted. Make sure to answer this question by giving the
interviewer an idea that you are who they are looking for. If you do not have any
good hobbies (like all you can say is watch HBO, eating, and sleeping), another
approach you can take is talking about your family. Describe your relationship with
your family. Talk about your brother, the pilot, or your mom, the actress. Say that
you are very close to your family, that you guys go to church every Sunday and
watch a movie afterward. If you like to watch TV, amuse your employer by saying
something like Im addicted to Lost. I watch all Lost episodes on DVD every day. If all
you have in your arsenal is reading, then make it sound better and more interesting
by saying that you are a voracious book reader. Rack your brain. Make sure that

when you tell something about yourself, it sounds interesting and will make you
shine.
Call Center Interview Question 2: What is your idea of a call center?
Call Center Interview Answer 2: My idea of a call center is that it is a place
where people take calls from customers and deliver superb customer service
experience. I know that the people who work for call centers are extremely flexible
people who adapt to different cultures, different people, and different schedules all
at the same time.
This call center interview question aims to gauge how correct your expectations of a
call center job are. Answer this question by giving out your general expectations of
a call center job. Describe the work (selling if its a sales account, instructing callers
if its a technical support account, etc.) or the people working in call centers. This
call center interview question will only be asked if you dont have any call center
experience yet.
Call Center Interview Question 3: Why do you want to work in a call
center?
Call Center Interview Answer 3: Id like to work in a call center because I have
the skills to match the ones needed for this job. I graduated as a nursing student
and during our on-the-job training, I learned a lot about communication skills and
how to deal with people. As a nursing graduate, I am skillful in dealing with difficult
people and patient in working with irate clients. In my course, we were taught how
to be good listeners which I know, is a very valuable skill in this industry. Another
reason I want to work for a call center is because I know that the benefits and pay in
the call center industry are better compared to those in other industries. I also know
from my friends that the chances of career growth in this industry are high. In the
past, I have heard of people getting promoted overnight.
Call Center Interview Question 4: What are your strengths and
weaknesses?
all Center Interview Answer 4: I am a very patient person capable of dealing
with irate and demanding customers. I can think out of the box, so I have
exceptional problem-solving skills. I have good communications skills, and I can
learn how to operate new computer programs very fast. I am a team player, and I
get along with people very well. Those are my strengths. As for my weaknesses, I
guess my biggest weakness is working too much and not knowing when to stop. I
would say that this is a weakness because sometimes, I would render too much
over time that it becomes detrimental to my health.
Explanation to Call Center Interview Question and Answer 4:
The call center interview answer 4 is pretty much self-explanatory. With this call
center interview question, you would want to enumerate skills that are needed as a
call center agent. These includes (but are not limited to): flexibility, adaptability,
good communication skills, good listening skills, patience, proficiency in Microsoft
Office programs, good typing speed, and excellent multi-tasking skills. Of course
when it comes to your weaknesses, you dont want to say that you dont have any
as this will make you look egotistic. So make sure to be prepared to come up with at
least one weakness that isnt too negative. Examples of weaknesses that arent
very negative are: being workaholic and being too friendly. Answer this call center
interview question with a lot of confidence.
Call Center Interview Question 5: What makes you qualified to work in a
call center?
Call Center Interview Answer 5: I am qualified to work in a call center because I
possess qualities which makes one a good call center agent. I am very flexible; I
dont have complaints with shift work or working at nights and with split days off. I
am willing to learn, and I am not intimidated with learning new things. I am very
patient, and I know how to deal with stress. I believe that these qualities make me
qualified to work in a call center.
READ: How to make a Call Center Resume
Explanation to Call Center Interview Question and Answer 5:

Answer this call center interview question by just reinforcing your answers to the
previous call center interview question presented. You can also answer this question
by expounding on your strengths and good qualities.
Call Center Interview Question 6: Why do you want to work for our
company?
Call Center Interview Answer 6: I have heard nothing but good things about this
company from people who have worked here. People say that the accounts here are
very stable, the management is kind to its employees, and everyone is friendly.
Explanation to Call Center Interview Question and Answer 6:
In answering this call center interview, simply cite the companys positive
attributes.
Call Center Interview Question 7: What has been your most significant
achievement?
Call Center Interview Answer 7: My most significant achievement would have to
be graduating from college. I say this because for four years, I have labored so
much to get good grades and recognition and it all culminated in my achievement
of a college diploma.
READ: 6 Advantages and Disadvantages of Working in a Call Center
Explanation to Call Center Interview Question and Answer 7:
This call center interview question aims to look at how you see yourself as a person.
Most of us would apply for a job at the age of twenty and at that age, it is presumed
that you already have some achievement even if it is only in your own right such as
motherhood, marriage, etc. Rack your brain. Youll think of something.
Call Center Interview Question 8: Give me one quality that you have which
will not make me hire you.
Call Center Interview Answer 8: A lot of my friends say that I am a perfectionist.
I never consider something done as long as I dont find it perfect. In my previous
job, I sometimes would go on over time just to make sure that I complete all my
tasks; and they are done to perfection. I show up for work every day, and I am
never late. I remember that when I was still in school, I never missed an assignment
or a project. I also remember that whenever we were tasked to come up with a play,
I would always be the one who would be insisting that we practice three times a
week, and all my classmates would complain and get mad at me saying that they
only want to practice once a week. Being a perfectionist can be bad especially when
the people around you are lazy but I believe that in certain situations, it can be a
valuable trait.
READ: How to Handle your very First Call in the Call Center
Explanation to Call Center Interview Question and Answer 8:
This call center interview question is tricky and will stump a lot of people. In effect,
this question is asking you for your weakness. Do not say that you dont have any
qualities that are negative. If you do this, you will look proud and conceited to the
interviewer. The best approach to answering this call center interview question is to
present a trait of yours which is not that negative. Examples of traits that are
bordering positive and negative are being a perfectionist, overly friendly, too loyal,
and workaholic. Of course, reinforce your answer by explaining this trait of yours to
the interviewer. Make sure as well that you know how to turn your negative attitude
into a positive one (just like the interviewee did in the response provided above).
Remember to answer this question with a lot of conviction and confidence.
Call Center Interview Question 9: How do you see yourself five years from
now?
Call Center Interview Answer 9: I see myself working for this same company but
with a higher position.
Explanation to Call Center Interview Question and Answer 9:
In this question, the interviewer wants to know if your goals in life are in line with
the companys objectives. It is good to be honest with the interviewer on this
question so that expectations will be properly set.
Call Center Interview Question 10: What are your goals in life?
Call Center Interview Answer 10: My short term goal is to have a stable job with

this company. After working for a couple of years with this company, I would like to
see myself take on more responsibilities like maybe become a supervisor or a
trainer. Meanwhile, my long term goal is to have an upper management level
position with this company.
Want to improve your English grammar? I highly recommend
using Grammarly, a virtual grammar tutor. Click here to sign up for free.
Explanation to Call Center Interview Question and Answer 10:
This call center interview question is almost the same as the previous one
presented.
Call Center Interview Question 11: What do you know about this company?
Call Center Interview Answer 11: I know that this company is one of the leading
companies in the call center industry. You have several sites in the world, one in
Atlanta, and four in Dallas. You have several accounts; most of them are medical
and financial accounts. I also happen to know that most of the accounts in this call
center company are very stable because this is what my friends who work here tell
me.
READ: Do you need an accent when working in a call center?
Explanation to Call Center Interview Question and Answer 11:
This call center interview question is simply for the interviewer to know if you know
anything about the company. It isn't necessary to know when the company was
established or how much they made in the last quarter. You can answer this call
center interview question by just giving out general and insignificant information
about the company. Of course if you know tidbits like the name of the company
president or a recent merger between the company and another call center, then by
all means, do impress the interviewer with this information. So as not to be caught
empty handed, it is advisable to do some research about the company before the
interview. Obviously, please avoid telling anything negative about the company.
Call Center Interview Question 12: What is your idea of quality customer
service?
Call Center Interview Answer 12: My idea of quality customer service is going
out of your way or going the extra mile to provide customer service or to help
customers. It is not simply providing assistance according to what you are expected
of.
READ: Pros and Cons of Working in a Call Center
Explanation to Call Center Interview Question and Answer 12:
This call center interview question is simply for the interviewer to know how you
view good customer service. The idea when answering this question is to say that
good customer service is going out of your way to help the customer.
Call Center Interview Question 13: What is your expected salary?
Call Center Interview Answer 13: Whatever amount you give to people with my
qualifications would be fine.
Explanation to Call Center Interview Question and Answer 13:
As much as possible, do not answer this question with a figure. The best way to
answer this call center interview question is by saying that you are okay with
whatever the company decides to give you. If the interviewer asks you to give a
figure, then that is the only time that you should give a figure. Of course, make sure
that you can defend your answer. Do not give a figure that is very small. The
interviewer might think that you dont value yourself, and you have a low selfesteem. A good practice is to come up with a figure that is a few thousands higher
than the industry average or what you were given previously by your old company.
When the interviewer asks why, then you can simply say that this is the average
salary in the industry or that you want to have a job that pays more than your
previous one.
of course, if you are in the position to dictate the salary you want the company to
give you (meaning you have a lengthy experience in the call center industry
already) then by all means, give them a figure right away when answering this
question.

Call Center Interview Question 14: Why should we hire you?


Call Center Interview Answer 14: I have all the qualities that a good call center
agent should possess. I am punctual, disciplined, patient, and flexible, and
organized. You wont have any problems with me when it comes to attendance and
my behavior. I have good communication skills, multi-tasking skills, and I am a fast
learner. I can guarantee you that I will be able to deliver what is being asked of me,
and I will give my one hundred percent to this company. I know that I have what it
takes to become a good customer service representative.
READ: 10 Last Minute Reminders for your Call Center Job Interview
Explanation to Call Center Interview Question and Answer 14:
This call center interview question isn't intimidating as it sounds. To answer this
question, simply reinforce your position by enumerating your strengths and how
these strengths can relate to being a good call center agent. Answer this call center
interview question with a lot of confidence and conviction.
These call center interview questions and answers are not by all means perfect.
They have been provided to you as a sort of guide.
Please do not just memorize whatever was written in this post and use it
in your interviews. Do not be tempted to lie to the interviewer. Remember
that interviewers will always try to catch you lying.
The call center industry is one of the fastest growing in the Philippines these days.
As recently as ten years ago, there were only a few call center agents, and the word
call center was hardly ever used in the country. Today, almost every family in the
Philippines has at least one member working in the call center industry. The reason
for this boom is partly economics. In the Philippines, low paying jobs are very
notorious, and while call centers set up shop here because of the low labor costs,
Filipinos decide to work for the call center industry because it pays higher than
average wages. Consider this: if you are an average worker in the Philippines with
an entry level position, you are probably getting paid seven to ten thousand a
month; meanwhile, an average employee in the call center industry with an entry
level position will get around fifteen thousand pesos a month, plus free dental and
health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG
(home building fund), and PhilHealth (health insurance) from day one on the job. It
is no wonder then that almost every day, you see hundreds of applicants in the top
call centers in the country. If you are reading this post, then you are undoubtedly
one of the many Filipinos aspiring to work as a call center agent. Even though the
demand for call center agents outpaces the availability of qualified workers, having
the qualifications to become a call center agent alone does not guarantee you a job
in this competitive industry.

S-ar putea să vă placă și