CHAPTER 1

INTRODUCTION

1
 HRTC PROFILE

HRTC

The Himachal Road Transport Corporation (HRTC) is the state owned road
transport operator in the Indian state of Himachal Pradesh

HRTC Profile

Number of Buses 1957 + 17 Attached

Number of Routes - 1941

Annual Coverage 16.19 Crore Kms.

Number of Divisions 4

2
HISTORY
Himachal was formed as a "C" class State by merger of 33 hilly States of North-
Western Himalayas on 15 April, 1948. At the time, there were a few private
transport operators and private single bus operators operating buses in Himachal
(at that time part of the state of [Punjab]). Consequent to nationalization,
Himachal Govt. Transport came into existence on July, 1949 and continued
to function as such till 1 October, 1974. During the year 1958 a Corporation
was floated jointly by the Govt. of Punjab, Himachal and Railways under
the Road Transport Corporation Act., 1950 with named"Mandi KulluRoad
TransportCorporation".The Corporation was created to operate on the joint
routes in the States of Punjab and Himachal. With the re-organization of Punjab
State in 1966 certain hilly areas of Punjab were merged in Himachal and
operationalareasofMandi Kullu Road Transport Corporation came entirely in the
expanded State of Himachal. This Corporation continued to function as such till
1 October 1974. On the 2nd of October, 1974, Himachal Government Transport
was merged with Mandi Kullu Road Transport Corporation and was renamed as
Himachal Road Transport Corporation under the Road Transport Corporation
Act. 1950.

The Corporation runs services between various towns and cities in Himachal
Pradesh as well as with cities outside Himachal. It offers online booking for its
air conditioned Volvo busesbetween important destinations.

3
Growth
After the formation of [Himachal] on 15 July, 1948 the network of roads had
received top-most priority of the Government. At present the road network is
widely spread in Himachal. In 1974 total routes operated by HRTC were 379
which have grown to 1967 in 2007-2008 and2119 inMarch2010 the fleet
strength has grown from 733 to 2005 in 2009-2010.

Bus remains the sole mode of passenger transportation in the state as railways
have a negligible presence in the State. The narrow gauge lines connecting
Pathankot withJogindernagarand [Kalka]with Shimla are so slow moving that a
very small percentage of trafficis carried by them at present; thereby leaving the
onus of carrying the passenger traffic on to bus transport.

HRTC Profile

Number of Buses 1957 + 17 Attached

Number of Routes - 1941

Number of Divisions - 4

4
OPERATIONS

Himachal is geographically so situated that it has got three different regions,

viz. high hills in inner Himalayas, mid-Himalayan ranges and foothill plains.
The inner Himalayan ranges have the least population density whereas it
increases as the height decreases being well populated in the foothill plains.
Traffic density is accordingly dictated and so is the road network.

The top priority of the State Govt. is that road transport becomes basic
infrastructure for development by providing reliable communication and
mobility. TheHRTChas strived hard to meet this challenge even by going to
highly treacherous and high altitude terrains of Himachal Pradesh. During early
60s, dis-assembled jeeps were taken across the RohtangPass (13,000 ft. height)
for reassembly in the valley for road operations. Inputs for operations like fuel
and spare parts were also carried manually to these destinations.

Obviously, this kind of deployment and operation is motivated mainly by social

commitment than principles of economics. Today, HRTC covers all the state by
deploying its fleet on 1993 routes, primarily providing service to the rural
people despite the fact that 928 routes are uneconimocal to run.

Operations are divided in four Divisions:-

*Shimla
* Mandi
* Hamirpur
* Dharamshala

These Divisions have 23 depots namely:

Shimla Division
1. Taradevi
2. Shimla (Local)
3. Shimla (Rural)
5
4. Solan
5. Nahan
6. Rampur
7. Recong Peo
8. Rohru

Mandi Division
1. Mandi
2. Kullu
3. Keylong
4. Sarkaghat
5. Sundernagar

Hamirpur Division
1. Hamirpur
2. Dehra
3. Una
4. Bilaspur
5. Nalagarh

Dharamshala Division
1. Dharamshala
2. Pathankot
3. Chamba
4. Baijnath
5. Palampur

All these depots are operated by all the efficient Regional Managers and these
depots, in turn, are supervised by the Divisional Managers.

The operations of HRTC go beyond the borders of the State. HRTC provides to
the people of Punjab, Rajasthan, Uttar Pradesh, Jammu and Kashmir and
Delhiand Union territory of Chandigarh.

HRTC has the distinction of providing service to the highest village in Asia, i.e.
Kibber situated at an altitude of 15,300 ft.

6
7
Organizational Structure
HRTC is headed by Board of Directors, with Transport Minister, the Chairman,
Managing Director is the Chief Executive of the Corporation. The operational
jurisdiction of the Corporation is divided into four Divisions located at Shimla,
Dharamshala, Mandi and Hamirpur and 23 Regions (Shimla Local, Shimla,
Taradevi, Rampur, Rohru, Recong-peo, Solan, Nahan, Una, Bilaspur, Hamirpur,
Nalagarh, Dehra, Mandi, Kullu, Keylong, Sunder-Nagar, Sarkaghat, Baijnath,
Palampur, Dharamshala, Pathankot and Chamba) located at different places in
Himachal Pradesh.

Advance Reservation
Computerized Advance Reservation counters provided at all main Bus Stands in
Himachal Pradesh and outside the State, from where, HRTC is providing one
month advance booking to the passengers. At present this facility is provided at
Shimla, Dharamshala, Kangra, Palampur, Mandi, Kullu, Manali,Chamba,
Chandigarh, Haridwar & Delhi. We are the first STU at Delhi bus stand for
issuing one month advance booking to the commuters. We have also introduced
advance booking by inter-linking computers. Passengers can get tickets of any
bus originating from Dharamshala from any of these places i.e. Mac-leod Ganj,
Kangra & Dharamshala. Main Bus stand Shimla is connected with booking
office at, The Mall, Shimla.

One month advance reservation is available at the following locations:

1. H.R.T.C., Advance Reservation Counter No. 40 & 8, 1st Floor, ISBT

Kashmiri Gate, New Delhi-110 001 ( 7:00AM to 9:00PM ) Tel. Number : 91-
11-23868694, 91-11-23863473, Traffic Manager : 099687-74008

8
2. H.R.T.C., Advance Reservation Counter, Himachal Bhawan Camps, Mandi
House, New Delhi ( 2.00PM to 8:00PM ) Tel. Number: 092124-02085

3. H.R.T.C., Advance Reservation Counter No. 8, ISBT, Shimla ( 8:00AM to

8:00PM ) Tel. Number : 91-177-2658765

4. H.R.T.C., Advance Reservation Counter, Near Scandal Point, The Mall,

Shimla (11:00AM to 7:00PM)

5. H.R.T.C., Advance Reservation Counter, ISBT Sector 43, Chandigarh, Tel.

Number: 91-172-2668943

6. H.R.T.C., Advance Reservation Counter, Bus Stand, Dharamshala, Tel.

Number : 91-1892-224903

7. H.R.T.C., Advance Reservation Counter, Bus Stand, Mecleodganj, Tel.

Number : 91-1892-221750

8.H.R.T.C., Advance Reservation Counter , Bus Stand, Kangra, Tel. Number :

91-1892-265129, 91-1892-264948

9. H.R.T.C., Advance Reservation Counter , Bus Stand, Manali, Tel. Number :

91-1902-252323, 91-1902-251624

10. H.R.T.C., Advance Reservation Counter , Bus Stand, Kullu, Tel. Number :
91-1902-222728

11. H.R.T.C., Advance Reservation Counter , Bus Stand, Hamirpur, Tel.

Number : 91-1972-222284

12. H.R.T.C., Advance Reservation Counter , Bus Stand, Haridwar, Tel.

Number : 91-1334-222781

9
Departure timing of all buses are exhibited on all the Bus Stands. Inquiry
Counters with telephone facility have been provided at major Bus Stands.

HRTC has also started Online Advance Reservation for Himsuta (Volvo & its
equivalent) AC Buses and Himgaurav (2X2) AC Buses.

Key Statistics

Depots 23

Divisions 4
Vehicles 1957 + 17 Attached

Coverage per day (Kms) 4.59 lakhs

Routes 2122

Services 2766
Average traffic revenue per 115.00 lakhs
day
Staff 8619

Staff ratio per bus 4.37

The Himachal Road Transport Corporation (HRTC) is the state owned road
transport operator in the Indian state of Himachal Pradesh.

HRTC infrastructure includes the following:-

a) One Corporate Office

b) 4 Divisional Offices (Shimla, Mandi, Hamirpur and Dharamshala)

c) 23 Depots

d) 4 Divisional Workshops

10
e) 3 Bus Body Building Units (Jassur, Mandi, Parwanoo)

f) 23 Regional Workshops

g) 7 Driver Training institutes

(Jassur, Mandi, Tara Devi, Hamirpur, Chamba, Sarkaghat and Kullu)

h) 3 Tyre pre-cure re-treading plants at Mandi, Parwanoo and Jassur

Mission
Providing people of Himachal Pradesh a best Transport facility. Bus remains the
sole mode of passenger transportation in the state as railways have a negligible
presence in the State.

Bus services were first introduced in Himachal Pradesh by a private company

named Lord Clire on Mandi-Pathankot route in the year 1960. Subsequently the
King of Mandi State formed Mandi State Transport and introduced bus service
on the Mandi-Baijnath route in 1945 and 1946 some transport services were
started by the Feudal Governments in different districts of Himachal Pradesh.

Subsequently, several private operators started operating bus services in

different parts of Himachal Pradesh; however, the growth in the number of
buses in the private sector was very much restricted upto 1950. The process of
nationalization started long after the framing of the Road Transport Corporation
Act, 1950. The Himachal Road Transport Corporation was established by the
Govt. of H.P. on 24th Sept., 1974 under Section 3 of the Road Transport
Corporation Act, 1950 (Act LXIV of 1950), by renaming the then existing

11
Mandi Kullu Road Transport Corporation constituted as per Punjab Govt. in
1958. This was done with a view to taking over the management of the then
existing Himachal Govt. Transport in the public sector in the Pradesh and for
ensuring an efficient and economical system of Road Transport Services. The
management of the erstwhile H.G.T. was taken over by the Himachal Road
Transport Corporation w.e.f. 2.10.1974.

Ever since its inception, Himachal Road Transport Corporation has played a
dominant role in the social and economic development of the State. Himachal
Road Transport Corporation has developed a bus route network in the remote
and inaccessible areas like Lahaul-Spiti, Chamba, Kullu, Kinnaur, Sirmour and
Keylong. Besides providing passenger transport services in the State, Himachal
Road Transport Corporation had been operating goods transport services for
providing food and essential commodities to the remote corner of the State even
where private truck owners hesitated to go. Himachal Road Transport
Corporation has undoubtedly played a major role in the economic development
of the State.

Himachal Road Transport Corporation is head by a Board of Directors with

Transport Minister as the Chairman. Managing Director is the Chief Executive
of the Corporation.

Himachal Road Transport Corporation has a three tier structure. The Corporate
Office at Shimla controls 4 Divisional Offices locatedat Shimla, Mandi,
Hamirpur, and Dharamshala.

HRTC provides public transit facility to its passengers in the state of Himachal
and to the adjoining states like Punjab, Haryana and Uttaranchal. HRTC runs
approximately 2122 routes.

HRTC operates four types of buses namely

1. Ordinary Buses 2. High-Tech Buses

12
3. Deluxe Buses 4. Luxury Coach Air Conditioned Buses

STRESS OF EMPLOYEES FACED IN HRTC

To study the problems faced by the employees. The objective of this project is
to study the stress level faced by the employees in HRTC. In certain cases due
to the political pressure employees suffered a lot and most political persons find
only their own benefits. The ministers misuse their powers as a result the rights
of employees were exploited. The main objective of the project is to highlight
the problems faced by the employees during their job.

-problem of extra work

-problem regarding the exploitation of rights

-no transparency in recruitment

-excessive political pressure

-improper management

-lackness of machinery parts

-bad conditions of buses

13
 Problem regarding the exploitation of rights:

Himachal Road Transport Corporation employees warn of 24-hour strike on

Nov 26

SHIMLA: With the Himachal Road Transport Corporation (HRTC) employees

and management being at loggerheads, bus services in Shimla area remained
disrupted even on Wednesday. The joint coordination committee (JCC) of
HRTC employees has been on strike since Tuesday afternoon to press for their
demands of regularization of contractual staff that have completed six years of
service. They have been demanding hike in night allowance, grade pay along
with provision of 4-9-14 time scale besides other demands.

According to JCC president Shankar Singh Thakur, "There has been no positive
response or invitation from the management on the second day of agitation for
talks." He alleged that the HP government and HRTC management were taking
agitation of the JCC lightly and there had been no impact even after the massive
agitation and 24-hour strike of June 5 along with series of protests. Thakur
warned that JCC employees will take mass weekly off on November 26 and the
bus services would completely come to halt like in June.

The JCC members claimed that on the second day nearly 40% routes were
affected in the entire state as compared to 20-25% routes on Tuesday. They
claimed that 30 routes were affected in Rohru (upper Shimla), nearly 120 routes
in entire Shimla division, 12 in Hamirpur and 10-12 routes in Bilaspur besides
other places.

Commuters had to face inconvenience on the second day also and were forced
either to walk or travel in overcrowded buses. Private cabs charged exorbitantly
in absence of the HRTC buses.

14
A resident of Tutu, Kalyan Singh said, "The private taxi operators are charging
twice the usual charges and we had a hard time negotiating with the drivers as
there was no option to travel at late hours."

The HRTC management has outlined that the problems of the employees are
being solved in a phased manner. However, employees have refused to attend
any meetings on the issue of recruitment and promotion rules with the
management which were slated. The management ensures their workers in the
meetings that they will sought out their demands, but there is no response given
by the management.

Himachal Pradesh

HRTC employees shouting slogans at old bus stand at Shimla for their demands
as they resort to work to rule protest. All unions of HRTC are together facing
the stress regarding their demands & management is not taking any hard steps
they just giving them fault hope.

HRTC staff resort to work-to-rule

Shimla

The bus services in Himachal Pradesh were hit as the Himachal Road Transport
Corporation (HRTC) employees resorted to principle of work-to- rule. General
Manager Operations HRTC Raghubir Chaudhary said that maximum bus routes
were affected due to this decision by the HRTC staff on the strike day. We are
putting every possible effort for normal functioning of the HRTC buses.

President of Joint Consultative Committee (JCC) of HRTC employees Shankar

Singh Thakur, however, said, All the drivers and conductors have decided to
perform duty for eight hours strictly. They would continue doing so till our

15
demands are not met. He said more than 500 long routes of bus services would
ultimately be affected, especially the night bus services.

If the HRTC management failed to provide relievers then these bus routes were
surely to be affected partially or totally. In the HRTC more than 4000 drivers
and conductors are playing crucial role in providing bus services to the people
of the state. Around 2000 posts are vacant, which has led to much stress on the
drivers and conductors.

The JCC of HRTC employees had taken this decision to stick to eight-hour duty
on Monday after failure of talks with the government and management to
resolve the impasse over their long pending demands. In the three hour long
meeting between members of the JCC and HRTC Management, no consensus
could be reached.

The meeting with the HRTC management had rather ended with the boycott by
the JAC members. The HRTC staffs are angry over the callous attitude of the
state authorities towards the implementation of agreed demands, said the JCC
president. He said after a prolonged agitation of the HRTC employees, the state
government and the JCC signed an agreement on June 18, wherein the transport
minister assured the employees to meet their demands.

The state government had agreed to grant dearness allowance to all contractual
employees, give grade pay and 4-9-14 time scale to them. The government had
okayed to regularize the service of contractual employees after six years, pay
for overtime, recruit more staff to ease work and allow weekly offs and
holidays, he said.

He added that the HRTC management had not implemented any of these
decisions. No contractual employee has been regularised, night allowance and
overtime payment have not been paid as per the agreement and weekly offs are
not being allowed due to shortage of staff, the JCC President said.
16
Chief General Manager of HRTC Biri Singh, however, maintained that the
process to regularise the services of contractual employees in the HRTC was
under process. We have assured the JCC to meet their genuine demands before
December 20. \

Currently, the HRTC is running 958 uneconomical routes out of total of 2200
routes where it is unable to cover its variable costs. HRTC, like all other State
Owned Transport Corporations is rendering yeoman social service to the
common man and thus it is un-realistic for the Finance Commissions to assume
that SRTCs would generate surpluses so as to return dividend to the State on the
Equity invested in them. 3.17.

The Himachal Road Transport Corporation is one of the best managed Transport
Corporations of the country as would be evident from the following table:

Only recently, in February, 2008, the State Government has approved a 25% bus
fare hike increasing the passenger fare to 93 paise per kilometer in the hilly
areas and 63 paise per kilometer in the plain areas. 3.19 Given the
productivity parameters of the HRTC as given in table 3.2 above. The HRTC
employees are highly sufficient in every aspect while doing their job. As we
know the roads of Himachal are known as killer roads because of high hills, zig-
zag roads. The drivers are highly efficient to drive on these roads as compare to
others. The turnover of HRTC is very high but now it is on very poor condition
because of improper management and in present scenario due to the low income
routes.

17
 CHAPTER- 2

RESEARCH METHODOLOGY

18
Research methodology is a way to systematically solve the problem. It may be
understood has a science of studying how research is done scientifically. In it
we study the various steps that all generally adopted by a researcher in studying
his research problem along with the logic behind them.

The scope of research methodology is wider than that of research method. Thus
when we talk of research methodology we not only talk of research methods but
also consider the logic behind the method we use in the context of our research
study and explain why we are using a particular method.

19
 OBJECTIVES OF THE STUDY

To Study the various factors this determines the levels of stress on the
employees in HRTC.
To evaluate opinion of the employees about their stress level during their
work, the parameters to improve the stress.
To give suggestion to the concerned management for improving the stress
level on employees.
To study the problems faced by employees regarding their job.

NEED FOR THE STUDY

This report is an outcome of a study undertaken for the study of stress level
among employees in HRTC. The main research objectives are to study the
opinion of the employees regarding behavior, stress, work and health aspects.

The data is collected by mean of distributed structural questionnaire to the

people those who are working in the HRTC. The data has been subjected to the
analysis and interpretation on the basis of objectives and suggestions has been
given at the end, which will help the employees to recommend the stress to the
others and the employees may also improve him.

20
RESEARCH DESIGN
The research design is the plan and structure of investigation so conceived as to
obtain answer to research questions. Since the problem of the research is
already known, the research has the study, which is descriptive in nature.

A framework or blueprint for conducting the research project. It specifies

the details of the procedures necessary for obtaining the information
needed to structure and/or solve research problems.
A good research designlays the foundation for conducting the project. A
good research design will ensure that the research project is conducted
effectively and efficiently. Typically, a research design involves the
following components, or tasks:

Define the information needed.

Design the research.
Specify the measurement and scaling procedures.
Construct and present a questionnaire or an appropriate form for data
collection.
Specify the sampling process and sampling size.
Develop a plan of data analysis.

21
DATA COLLECTION
The task of data collection is begins after a research problem has been defined
and research designed/ plan chalked out. Data collection is to gather the data
from the population. The data can be collected of two types:
A.) PRIMARY DATA
B.) SECONDARY DATA

A. PRIMARY DATA

The PRIMARY DATA are those, which are collected afresh and for the first
time, and thus happened to be original in character.
Observation.
Personal Interviews.
Questionnaires.
Schedules.

QUESTION TYPE

The question contains open- ended, multiple choice questions and also
dichotomous questions.

OPEN ENDED QUESTIONS

Questions that the respondent can answer in a free- flowing format
without restricting the range of choice to a set of specific alternatives suggested
by the researcher.

MULTIPLE CHOICE QUESTIONS

It is formed with a view that the respondents can answer from among
the given choices. These types of questions can save valuable time of the
respondents.

22
DICHOTOMOUS QUESTIONS
In this type of questions, the respondents have to choose only Yes or
No. This type of questions can save the value time of the respondents.

B. SECONDARY DATA
Secondary sources of information are obtained through observation and
analysis of records such as company profile, website etc.The SECONDARY
DATA are those which have already been collectedby someone else and
which have already been passed through the statistical process. Secondary
data has been taken from newspaper, Internet, companies web sites.

SAMPLING METHOD
Sampling is a process of selecting a sufficient number of clients from
the population, so that a study of sample and understanding of its properties or
characteristics would make it possible for us to generate such properties and
characteristics.
In the study, the researcher has adopted the convenience sampling
techniques conveniently available to provide. In this study, the researcher has
selected sampling size from the various departments.

SAMPLING SIZE
The sample taken for the study. The sample taken for the study
belongs to the various departments of HRTC.

TOOLS USED FOR ANALYSIS

Bar chart and Pie charts and statistical tools have been used for
representing through graphical method.

23
LIMITATIONS
Every study has certain limitations. In my study also there were certain
limitations which I found. While collecting the data, it is difficult for me to get
the data for the preparation of project on the topic TO STUDY THE STRESS
BEHAVIOUR OF EMPLOYEES IN HRTC. There is the difficulty of proper
collection of data and I got unsatisfied response from the employees due to their
busy working schedule. I got information to my project through various sources
i.e. through internet, newspaper, conversation with employees. The limitations
of my project that I faced are as follows:
Lack of interest of employees regarding giving information
Unsatisfied responses
Lackness of implementation of policies
To get information that I got from the managers is impossible for their
busy schedule
Time factor was also important for me.

24
 CHAPTER- 3
DATA ANALYSIS & INTERPRETATION

25
Q.1. What is your level of work in your organization?

Level Of Management No Of Respondents Percent

Top Management 4 20
Middle Management 5 25
Lower Management 3 15
Worker 8 40

Top Management; 11%

Middle Managment; 14%

Lower Management; 8%
Worker; 67%

Fig No. 1

Interpretation:

Above data it is clear that Top Management Level is of 11%, Middle

Management is of 14%, Lower Management is of 8% and Worker is of 67%

26
Q.2. How do you feel about your job?

Job relation No. of Respondent Percent

Challenging 3 15

Interesting 5 25
Routine 9 45

Boring 3 15

Boring; 15% Challenging; 15%

Interesting; 25%

Routine; 45%

Fig no. 2

INTERPRETATION

From the above table it is clear that15% of employees feel challenging, 25% of
employees interested towards their jobs, 45% of employees do their work as a
routine and 15% feel boring.

27
Q.3. What is the level of stress that you feel in your job?

Level Of Stress Respondent Percent

Very High 5 25
High 7 35
Moderate 5 25
Low 3 15

Low; 15%
Very high; 25%

Moderate; 25%

High; 35%

Fig No. 3

INTERPRETATION

From the above table it is clear that 25% of employees facing very high stress
that they feel in their job, 35% are facing high stress, 25% of employees feel
moderate and 15% feel low stress in their job.

28
Q.4. How do you commute to your workplace and how comfortable with it?

Comfort Level Respondent Percentage

Very Comfortable 2 10
Comfortable 6 30
Not Very Comfortable 4 20
Uncomfortable 8 40

Comfort level

Very comfortable; 10%

Uncomfortable; 40%
Comfertable; 30%

not very comfortable; 20%

Fig no. 4

INTERPRETATION

From the above table it is clear that 10% feel very comfort with its workplace,
30% feel comfortable, 40% are uncomfortable and 20% are not very
comfortable with their work place.

29
Q.5. Among the following which is the major cause of stress in your life?

Causes Of Stress Respondent Percent

Job 4 20
Relationship with spouse 5 25
Relationship with other 3 15
family members
Other issues 8 40

Job; 20%

other issues; 40%

Relationship with spouse; 25%

Relationsip with other menbers; 15%

Fig no. 5

INTERPRETATION

From the above table it is clear that 20% feel stress due to their job, 25% feel
stress in their life due to relationship with spouse, 15% feel stress due to
relationship with other members and 40% face stress due to other issue in their
life.

30
Q.6. How is the job stress affecting you?

JOB STRESS Respondent Percent

Low Performance 6 30
Low focus 5 25
Sleepy 3 15
Frustrated 4 20
Fights at home 2 40

Job stress

Frustrated; 20%
Low performance; 30%

Fights at home; 10%

Sleepy; 15%
Low focus; 25%

Fig No. 6

INTERPRETATION

From the above table it is clear that20% are frustrated,30% give low
performance due to job stress, 25% of employees having low focus on their job,
and 15% of employees feel sleepy due to their job stress.

31
Q.7. At the end of the day, do you feel physically drained out?

Physically drained Respondent Percent

Yes 12 60
No 8 40

Physically drained

No; 40%

Yes; 60%

Fig No. 7

INTERPRETATION

From the above table it is clear that 60% of employees feel physically drained at
the end of the day and 40% of employees feel No physical drained at the end of
the day.

32
Q.8. Do you feel restless during sleep and worry about the job?

Feel restless Respondent Percent

Yes 10 50
No 10 50

Percentage

50% 50%

Fig No. 8

INTERPRETATION

From the above table it is clear that50% of employees feel restless during sleep
and worry about their job and 50% of employees feel no restless during sleep
and they do not worry about their job.

33
Q.9. Have you ever felt that you have neglected your family/ friends due to
work pressure?

Work pressure Respondent Percent

Yes 15 75
No 5 25

Percentage

No; 25%

Yes; 75%

Fig No. 9

INTERPRETATION

From the above table it is clear that about 75% of employees neglected their
friends and family due to work pressure and 25% of employees have no work
pressure.

34
Q.10. Do you feel that there are negative changes in your behavior pattern at
home, caused by work related stress?

Behavior pattern Respondent Percent

Yes 14 70
No 6 30

behavior pattern

NO; 30%

Yes; 70%

Fig no. 10

INTERPRETATION

From the above table it is clear that 70% of employees feel that there are
negative changes in their behavior pattern and 30% of employees feel no
negative changes in their behavior pattern.

35
Q.11. How effective are the relaxation programs organized by your company for
the employees in order to reduce stress?

Relaxation program Respondent Percent

Effective 2 10
Ineffective 6 30
No such programs are 12 60
organized

Relaxation program

Effective ; 10%

Ineffective; 30%
No such programs are organized; 60%

Fig no. 11

INTERPRETATION

From the above data it is clear that 10% of employees in order to reduce stress
are effective due to relaxation programs and 30% of employees are ineffective.
60% of employees are effective due to no such programs are organized.

36
Q.12. Would you like to have some changes in the working schedule regarding
your job?

Changes Respondent Percent

Yes 18 90
No 2 1

Changes

no; 10%

yes; 90%

Fig No. 12

INTERPRETATION

From the above table it is clear that 90% of employees would like some changes
in the working schedule and 10% of employees want no changes in the working
schedule.

37
 CHAPTER- 4
CONCLUSION AND FINDINGS

38
A Study on the Stress Level of Employees in HRTC was used to detect the
employees stress level. This survey is highlighted on the departments of HRTC
to determine the work timing, resources, management or their stress and also the
survey used to identify the important factors which influencing the stress.

From the detailed studies conducted it is seen that employees were

always humiliated by politician as well as the authority members for their
rights. Therefore, it is necessary firstly to improve the management system and
need of transparency by which they reduced their stress and employees work in
an open environment without any pressure.

Thousands of employees of Himachal Road Transport Corporation

(HRTC) were being cheated by its management as the concerned authorities of
the organization had failed to deposit their contribution of Rs 27.58 crore of the
General Provident Fund (GPF) into the individual GPF accounts of the
employees for the past more than one-and-half year.

As per the details available with The Tribune, the HRTC authorities
stopped depositing their share in the GPF accounts of the employees from May
2007 onwards and since then not even a single paisa had been deposited into the
employees GPF accounts.

39
CHAPTER- 6

SUGESSTIONS

40
Suggestions
To create better working conditions for their employees.
Improve the management.
Provide machinery for better work and parts for the buses.
Workers should be united for the fulfill of their demands and for the
protection of their rights.
Always take suggestion from the employees also.
Provide better equipment for working.
An annual report for the progress.
There should be flexibility in work.
The employees should develop professional attitude, approach and action
rather than traditional or biased one.
The management should adopt principles of scientific management..
They should have to encourage the employees skills and remove the stress
by division of work.

41
 Bibliography

Internet
1. http://www.hrtc.gov.in
2. http://en.www.wikepedia.org/wiki/research
3. http:// www.zeenews.india.com

Records of Transport
Conversation with Employees
Current issues

42
 ANNEXURE
QUESTIONNAIRE

Name . Contact no. .

1. What is your level of work in your organization?

(a) Top Management (b) Middle Management

(c) Lower Management (d) Worker

2. How do you feel about your job?

(a) Challenging (b) Interesting

(c) Routine (d) Boring

3. What is the level of stress that you feel in your job ?

(a) Very high (b) High (c) Moderate

(d) Low (e) Very Low

4. How do you commute to your workplace and how comfortable with it?

(a) Very Comfortable (b) Comfortable

(c) Not very comfortable (d) Uncomfortable

(e) Stressful

5. Among the following which is the major cause of stress in your life?

(a) Job (b) Relationship with Spouse

(c) Relationship with other family members

(d) Other issues

43
6. How is the job stress affecting you?

(a) Low Performance

(b) Low focus or concentration

(c) Sleepy and lethargic all day

(d) Frustrated and angry

(e) Fights at home

7. At the end of the day, do you feel physically drained out?

(a) Yes (b) No

8. Do you feel restless during sleep and worry about the job?

(a) Yes (b) No

9. Have you ever felt that you have neglected your family/ friends due to work
pressure?

(a) Yes (b) No

10. Do you feel that there are negative changes in your behaviour pattern at
home, caused by work related stress?

(a) Yes (b) No

11. Are you satisfied with your current position, job, and compensation?

(a) Yes (b) No

12. Have you taken any coping strategies personally to manage stress?

(a) Yes (b) No

44
13. If yes what kind of strategies of the following have you taken?

(a) Exercise (b) Meditation

(c) Listening to music (d) Go for a walk

14. How effective are the relaxation programs organized by your company for
the employees in order to reduce stress?

(a) Very Effective (b) Effective

(c) Not Very Effective (d) Ineffective

(e) No such programs are organized

15. Would you like to have some changes in the working schedule regarding
your job?

(a) Yes (b) No

45