Report Proposal for Internship

Title:
Job Satisfaction of Employees in Janata Bank Ltd

Submitted to:
Mr. Ali Ahsan
Professor
Department of Management
University of Dhaka

Submitted by:
Sahedul Islam
BBA (18th Batch)
ID NO.18055
Department of Management
University of Dhaka

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INTRODUCTION
In modern competitive business, service-oriented companies play a significant role to shape the
economic structure of world economy. Especially depository institutions such as commercial
banks are the major service-oriented businesses that deal with customers to serve their needs at a
peak level. Now-a-days to attain the specific goal companies strive to build a sustainable and
profitable relationship with their employees. An organization with highly satisfied workers is
always in a flow of successive improvement in its operation. Job satisfaction is a complex
phenomenon that can be variably interpreted. It is the absence of pain, oppressiveness and
intolerance and also indeed enjoyment of work. Job satisfaction studies are based on emotional
response of employees which is related with some socio-cultural, organizational and personal
factors variables like pay, promotion, supervision, benefits, contingent rewards, operating
procedures, co-workers, nature of work, working conditions, social status etc.

Scope:
This study emphasizes in the following scope:
1. This study will help to determine the employees level of satisfaction upon that job.
2. This study will be helpful to that organization for conducting further research.
3. This study will be helpful to the organization for identifying the area of dissatisfaction of
job of the employees.
4. This study helps to make a managerial decision to the company.
5. It is helpful to identify the employees level of satisfaction towards welfare measure.
Objectives of the Study
This report will be prepared to gain two types of objectives, that is:
(A). Broad/ General Objectives
(B). Specific Objectives
Broad Objective
The main objective of this study is to map whether the officials working at Janata Bank Limited
are satisfied with their job and to identify the different factors influencing job satisfaction.

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Specific Objectives
More specifically, this study entails the following aspects-
1. To assess the satisfaction level of employees of Janata Bank Limited.
2. To identify the factors which improve the satisfaction level of employees.
3. To categorize the factors dependable for satisfaction or dissatisfaction of the bank
4. To recommend some ways of enhancement the state of job satisfaction of the banks
employees.

Study Questions
In line with the objectives this study has framed the following questions:
1. Are the employees of Janata Bank working in the branches satisfied with their present job
condition and situation?
2. What are the important factors that contribute to the satisfaction/ dissatisfaction of those
employees?
Literature Review
Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of
ones job;an affective reaction to ones job; and an attitude towards ones job. Weiss (2002) has
argued that job satisfaction is an attitude but points out that researchers should clearly distinguish
the objects of cognitive evaluation which are affect (emotion), beliefs and behaviors. Creative
research in the area of job satisfaction has been conducted over the past few decades (Boshoff,
Cilliers & Van Wyk, 2003; Buitendach & De Witte, 2005; Calder,2000; Derlin & Schneider,
1994; Dolliver, 2003; Hoole & Vermeulen, 2003; Kh Metle, 2005; Malherbe & Pearse, 2003).
However, a scarcity of studies exist in the public health industry investigating job satisfaction
across different occupational classes. The vast majority of studies conducted in the public health
industry in South Africa over the past years have mainly focused on job satisfaction amongst
health care doctors and nurses (Damane, 1992; Herman, 2005; Mariani et al., 2003; Mavanyisi,
2005; Pillay, 2003). According to Kh Metle (2005), job satisfaction has been a popular topic for
Researchers in a wide area of fields including industrial psychology, public administration,
business and higher education. The principal reason as to why job satisfaction is so extensively
researched is that it relates to significant associations with several variables (Yousef, 2000 cited
in Buitendach & De Witte, 2005). For example, it has a positive association with life satisfaction
(Judge, Boudreau & Bretz, 1994 cited in Buitendach & De Witte 2005), organisational
commitment (Fletcher & Williams, 1996 cited in Buitendach & De Witte, 2005) and job
performance (Babin & Boles, 1996 cited in Buitendach & De Witte, 2005). Though various
research works have been done on job satisfaction and employee services in various fields but
comparison of employee job satisfaction in banking sector has not touched yet. Thats why I
would like to make a research work in this sector to measure the level of satisfaction and
dissatisfaction of the employee of bank.

Methodology of the Study

The research will perform in the following manner:

A. Population: The target population will be the employees of Janata Bank ltd.
B. Sampling:
-Sample size of the research will be 20.
-Sampling procedure will be completed by the help of non-probability convenience
procedure to develop the sample plan.
C. Questionnaire: To make the research an effective one Questionnaire will be
included about 2 types of question:
1. Opened questions
2. Close-ended questions
D. Data collection :
The data will be collected from the both primary and secondary sources. All necessary
data and information will be collected by reaching to the Janata Bank ltd.

Research Design:
This study study will investigate the relationship between Salary, Posting and Transfer, Work and
Working environment, Promotion and Recognition and Job satisfaction within the context of Janata
Bank Limited in Bangladesh. Research that studies the relationship between two or more variables is
also referred to as a correlation study (Cooper & Schindler, 2003). That is why a correlation research
design has been selected in order to find out the appropriate answers to the research questions.
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Hazarika, Nikhil, A Survey of Job Satisfaction among University Library
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Somvir1, Sudha Kaushik. Job Satisfaction among Library Professionals in
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Volume 2, Issue 5, May 2012 1 ISSN 2250-3153.
Ashraf, M. A., Joarder, M. H. R. & Al-Masum, R (2009). Job satisfaction of the
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