NARAYANASWAMY NATARAJAN

3800 SW 34th Street, Apt. 330 Gainesville, FL 32608

(352) 888 - 0878 narayan1990@ufl.edu
LinkedIn: https://www.linkedin.com/in/narayannatarajan

Education
May 2018 UNIVERSITY OF FLORIDA - Hough Graduate School of Business GAINESVILLE, FL
Master of Science in Information Systems and Operations Management (MSISOM)
Relevant Coursework: Advanced Business Systems Design & Development, Managerial Quantitative Analysis

July 2012 UNIVERSITY OF MUMBAI SIES Graduate School of Technology MUMBAI, INDIA
Bachelor of Engineering in Electronics and Telecommunication
Relevant Coursework: C++, Java, Data Compression and Encryption, Computer Communication Networks

Technical Skills
Programming Languages: C++, Java, JavaScript, HTML, SQL, Python
Oracle Siebel 8.0 Integration Tools: EIM, EAI, Siebel Configuration, eScript, Integration objects, Workflows
Big Data Analytics and platforms: MapReduce, YARN, Pig, Hive, Oozie, HADOOP, Windows Azure
Additional Skills: XML, JSON Data, UML, OLAP, UNIX, IBM DB2, FileZilla, Siebel server administration

Experience
TATA CONSULTANCY SERVICES (TCS) MUMBAI, INDIA
Technical Lead, UK based insurance firm (December 2012 - March 2016)
Designed Oracle Siebel CRM solutions for a leading UK-based insurance client. Managed the delivery of application
development and maintenance projects in all aspects of the ITIL model including incident, change and release
management.
Customized, designed and remodeled the various functionalities of the Siebel CRM application as per the agile
business requirements, streamlining the clients dynamic business operations
Performed the feasibility and implementation analysis that helped TCS to forecast the timeline and cost
estimates required to deliver the change development projects
Developed Siebel e-scripting solutions for major incident requests that improved TCSs problem
resolution rate by 57%
Collaborated with diversified project teams across multiple technologies and provided functional and
technical subject matter expertise for the delivery of critical projects
Automated the daily dashboard report that increased our teams business reporting efficiency by 65%
Created client retention proposals and later built value added software solutions that reduced the
recurring system errors, improving the client satisfaction index to 96%

Crisis Management Lead, Insurance Operating Unit - I

Encompassed the sustainability of the vital project components including design documents, data
backup and management portfolios, helping TCS to prepare for any unforeseen business threatening
events
Engaged the use of best practices through the optimization of controls related to people, processes and
technology, contributing to the TCS project unit excellence
Certifications
JSON Data (Issued by Stanford University)
On-Line Analytical Processing (Issued by Stanford University)
Microsoft Dynamics, Implementing Big Data Analysis (Issued by Microsoft Virtual Academy)
Big Data Programming (Learning badge provided by IBM)
MapReduce and YARN, Introduction to Pig (Issued by Big Data University)
Principles of Project Management (Issued by Open2Study)

Achievements
Presented with the Service and Commitment award in recognition to the three years of dedicated services for TCS
Recognized with the On the Spot award for successfully delivering a defect free critical client requirement
Rewarded with the TCS Gems award for the contribution to the project unit during the last quarter of 2014 - 15
Awarded with the Certificate of Applause in recognition to the successful delivery of a Siebel application project