Heri Wibowo

29316018
Enemba 2 KESDM

JetBlue Airways
1. What are the key success factor for Jetblue?
JetBlue's success factors in doing business:
Employed workers who have qualified talent in the field of aviation
Commercial Flights at low rates, quality service and customer satisfaction
Could see a market potential routes, which at that point yet.
Using information technology in running the business. Start of the recruitment
process, reservation tickets using e-ticket, customer service (all of which are
user friendly), the process of running a job, the best service and the employee
evaluation process.
Do not build a reservation center and prefer the agency system
Choose the Airbus A320 aircraft than Boeing 737 with more features superior
consideration, the seating space is more spacious and fuel efficient

2. What kind of Leader is Neeleman?

Neelman type of leadership is to appreciate and treat their employees very well.
Starting from a higher salary compared to the salaries in other airlines, be a coach
and mentor, salaries adjusted with dedication and not based on seniority, and a high
benefit for employees JetBlue

3. Why is Jetblue's top management team so committed to being non union?

Top management does not establish the existence of the union, the union has so
many rules. Too many rules could hamper the creativity of employees. And to create
a good working environment is not required unions.

4. What kind of value that created in Jetblue employee?

Jetblue Values and definition:

Safety
Supporty compliance with all regulations
Sets and maintains consistent high standards
Committed to safety first
Ensure sense of security for co-workers and customer
Never compromises safety in making business decisions

Caring
Maintains respectful relationships with each other and customers
Role model at work and in community
Embraces healthy balance between work and family
Takes responsibility for personal and company growth
 Heri Wibowo
29316018
Enemba 2 KESDM

Integrity
Exhibity honesty, trust and mutual respect in all aspects of the job
Gives the values a heart beat
Unwillingness to compromise the values for short term results
Possess and demonstrates broad business knowledge
Committed to self-improvement

Fun
Exhibits a sense of humor and ability to laugh at self
Adds value to customers experience through humor
Demonstrate/creativity enthusiasm for the job
Converts a negative situation into a positive customer experience every time
Creates a friendly environment where taking risk is Ok

Passion
Celebrates diverse needs of co-workers and customers
Champions team spirit
Craves and delivers superior performance
Show excitement and eagerness of break down and eliminate barries to services
Colors outside the lines to solve business issues