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Experience Recording: ER730431

Title
Clock synchronisation problem
Products Enterprise Keywords
RBS 6601 WCDMA
Context Issue category
Fault finding (CS) Alarms & Logs
Statements
Sync Reference PDV Problem Synchronization=1 (clock_synchronisation_problem)

Loss of Synch Reference Redundancy Synchronization=1 (replaceable_unit_problem)

Background
Sync alarms were reported to show clock synchronisation problem.

1.Clock synchronisation problem

2.DUW&ELC Aleady Swap 7210 to 7705

Alarms:

2015-01-19 00:13:00 AL M Sync Reference PDV Problem Synchronization=1

(clock_synchronisation_problem)
2015-01-19 00:14:00 AL m Loss of Synch Reference Redundancy Synchronization=1
(replaceable_unit_problem)
2015-01-19 01:03:00 AL * Sync Reference PDV Problem Synchronization=1
(clock_synchronisation_problem)
2015-01-19 01:03:00 AL * Loss of Synch Reference Redundancy Synchronization=1
(replaceable_unit_problem)

Last Modified: 2015-02-11

Custodian: RNEA-CSR-TW-RAN No recommendations
08:19:27
Audience: Internal Last Modified By: ECHIALB No requests for improvement
ERP: Initiated: 2015-02-11 08:19:13 No Comments

Publisher: Initiated By: ECHIALB 1 Link

Consumable: CON1013288
Context: Fault finding (CS) Status: Ready for use No recommendations
Type: REMEDY No requests for improvement

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one synchronization reference has high or time-variant PDV.

As the consequence of the fault, the synchronization reference is unavailable for the node. If no other
synchronization references are available, the clock fulfills the accuracy requirements for normal operation,
both for transport and radio interfaces, for a limited period of time.
Below are the Alarm Causes:
Alarm Cause Description Fault Reason Fault Impact
Location
Transport Synchronization Transport network Transport If no standby synchronization
network references have high or incorrectly network reference is available, the fault
problem time-variant PDV dimensioned can stop or disturb the traffic or
Transport Synchronization Configuration fault Transport the network synchronization
network references have in the Transport network
problem complicated PDV network
Unsupported The time server is not Configuration or Time server
time server verified as a suitable characteristics of
product, together with the the time server
client

PROCEDURE:
Ericsson has a procedure to solve this issue. Before starting this procedure, ensure that the following
conditions are met:

The Network Synchronization Plan is available.

The Transmission Plan is available.

This alarm is issued by MO Synchronization, please perform the following steps at the maintenance center:

1. Examine the value of the attribute syncRefStatus in the MO Synchronization. For all defined references
with the value PDV_PROBLEM, continue with the next step.
2. Ensure that the MO IpSyncRef is correctly configured in accordance with the Network Synchronization
Plan. If the alarm is issued again, continue with the next step. If the alarm is not issued again, exit this
procedure.
3. Ensure that the MO IpAccessHostEt is configured in accordance with the Transmission Plan. In
particular, pay attention to the configuration of the attribute ntpDscp (priority of IP packets). If the alarm
is issued again, continue with the next step. If the alarm is not issued again, exit this procedure.
4. Verify that the time server is supported by Ericsson for the purpose of network synchronization. If the
time server is supported, go to the next step. If the time server is not supported, consult the next level
of maintenance support.
5. Examine the NTP time server configuration. If an NTP time server integrated in an Ericsson RNC is
used, ensure that the MO IpAccessHostEt is configured according to the Network Synchronization
Plan. If a stand-alone time server is used, verify its configuration with the network synchronization plan.
If the alarm is issued again, continue with the next step. If the alarm is not issued again, exit this

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7. Consult the next level of maintenance support. Further actions are outside the scope of this instruction.

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Recommended logs and traces:
Please collect below logs and traces on faulty RBS, in case these alarms are reported again.
Print logs:
nsssysclkinfo
nssrefchangeinfo
nssmpinfo all
nssinfo all
Trace:
te e trace4 trace5 trace6 trace7 trace9 state_change NSS_CBM_TUM2_TUREG
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