Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dm1 Notebook PC

iTunes 12.1.3.6
QuickTime not available
FairPlay 2.7.50
Apple Application Support 3.1.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.0.0.26
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 0000000059F50070

Current user is not an administrator.

The current local date and time is 2017-02-06 06:54:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., ATI Mobility Radeon HD 4200 Series

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {F680238A-BCF0-41E0-BBB2-9CBE9817EE12}

Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970

Lease Expires: Thu Jan 01 07:00:00 1970

DNS Servers:

Adapter Name: {A935D814-8118-4086-B0D7-33B88F10C6FB}

Description: Atheros AR9285 802.11b/g WiFi Adapter
IP Address: 192.168.43.145
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.43.1
DHCP Enabled: Yes
DHCP Server: 192.168.43.1
Lease Obtained: Mon Feb 06 06:36:38 2017

Lease Expires: Thu Jan 01 07:00:00 1970

DNS Servers: 8.8.8.8

8.8.4.4
Adapter Name: {236ADF96-4877-42F4-BB52-353D9EADFA90}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970

Lease Expires: Thu Jan 01 07:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2017-02-06 06:34:19.

**** Device Connectivity Tests ****

iPodService 12.1.3.6 (x64) is currently running.

iTunesHelper 12.1.3.6 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Rizon Pradana's Ipod, iPod touch (4th generation) running firmware version 6.1.6
Serial Number: CCQKC0P9DT77

Most Recent Devices Not Currently Connected:

iPhone 5s (GSM) running firmware version 10.2

Serial Number: F18LQSKQFFGC

**** Device Sync Tests ****

Sync tests completed successfully.