01 Quality Manual Contracting Company

Kelkan Contracting Ltd.
Quality Manual ISO 9001:2008
This manual describes the process of quality insurance of products and specialized
services of Kelkan Contracting Limited (Kelkan), which complies with the ISO
9001:2008 standard and the process of implement the quality management system.
Sulaymaniyah
E: info@kelkan.com House 4, Street 6, Baxtiary District 111,
W: www.kelkangroup.com Sulaymaniyah, Kurdistan Region of Iraq
Quality Management
Quality Manual System
ISO 9001:2008
Preparation and Approval
This manual prepared by the Quality Management System (QMS) committee of

Kelkan Contracting Limited.
Intellectual Property
All documents and information contained in this manual are the property of Kelkan
Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written
consent from the Managing Director.
Prepared by QMS Committee and Wael Jasim Muhammad.
Reviewed by Approved by
Prepared by
Management Managing
QMS committee
Representative Director
Signature
Eng. Wael Jasim

Name
Muhammad
Post QMS coordinator
Date
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

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Quality Management
ISO 9001:2008
Distribution List
No. A hard copy of this manual submit to Type of copy
1 Managing Director
2 Management Representative Controlled copy
3 Quality Management Managers
4 Clients
5 Suppliers
Non Controlled
copy
6 Sub-contractors
7 Others as Company CV

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Quality Management
ISO 9001:2008
Revisions page
Revision Revision Revised Item
Revision Description
No. Date No.
Organizational Updating the Organizational chart of

1 19-7-2014
chart departments & jobs also
10
After 10 Revisions a new version will be Issued

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Quality Management
ISO 9001:2008
Table of Contents
Contents
Distribution List ....................................................................................................................................... 3
Revision History Table............................................................................................................................. 2
Figures & Table ....................................................................................................................................... 6
Introduction ............................................................................................................................................ 7
Definitions and Terminology................................................................................................................... 8
Method of establishing and implementing the system: ......................................................................... 8
Components of the Quality Manual ....................................................................................................... 9
1. Scope of Quality Management System ....................................................................................... 9
2. Exclusions..9
3. Purpose ....................................................................................................................................... 9
4. General ........................................................................................................................................ 9
5. Company profile.......................................................................................................................... 9
6. Our Mission statment ................................................................................................................. 9
7. Regulation ................................................................................................................................. 11
7. Description of quality management system ............................................................................. 11
9. The Organizational Charts & Process Map................................................................................ 12
10. Quality Policy ............................................................................................................................ 17
11. Quality Objectives ..................................................................................................................... 19
12. Responsibilities, authorities and communication ..................................................................... 21
13. Documentation System.24
14. Document's Coding System...24
15. The Procedures of Quality Management System ................................................................... 225

16. References............................................................................................................................... 256

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Quality Management
ISO 9001:2008
Figures & Table
Figures / Table Title Page No.

Table 1: Contact Addresses and its Related Information. 11
Table 2: Core Processes and its Related Information. 12
Figure 1A: The Organizational Chart 13
Figure 1B: The Organizational Chart of jobs 14
Figure 2: The Process Map 15
Figure 3: Quality Policy 18
Table 3: Quality Objectives and KPIs 19
Table 4: Responsibilities' Matrix 22
Figure 4: Documentation Pyramid & Coding system 24
Table 5: List of procedures 25

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Quality Management
ISO 9001:2008
Introduction
Founded in 2004 as a private limited liability company, Kelkan Contracting Limited

is registered and actively working in the Kurdistan Region of Iraq. Kelkan is the
leading company in providing oil services, assisting international oil companies
(IOCs) in civil and earth works, rig site preparation, camp management, catering,
fabrication, personnel and machinery in addition to the supply of provisions and all
other sourcing issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged and remote terrains. Kelkan has the capability and
know-how to undertake tough assignments and meet clients deadlines. Pioneers
in their field, Kelkan has implemented many projects in the region for various
international oil companies and its service partners. Through applying for the ISO
certificate and applying the Quality Management System procedures, Kelkan
ensures to satisfy its clients by committing to applying an international
management system. The system will ensure higher satisfaction level by efficient
performance of work related activities in accordance to the specification (ISO
9001:2008) for the following purposes:
1. Description of the Quality Management System of the company.

2. Assisting the staff to further understand their roles within the
organization, thus giving them an increased sense of the purpose and
importance of their work.
3. Increase the confidence of the clients by increasing the quality of
products and specialized services offered by the company based on a
global documented system.
4. Clearly specifying the requirements for the quality of products and
services provided by suppliers and sub-contractor. Also, by to provide
objective evidence that specified requirements have been achieved.
5. Define the adopted work methods by the company, which will
guarantee the quality of products, specialized services, and the
adopted quality policy.
6. Implemented as a profile to introduce the company to clients and as a
training material for new employees.
7. Implemented as a base for continual improvement to ensure continuity
of increasing the quality level of services.
8. Implemented as a basis to check the quality of the products.
9. Implemented as a basis to assess the effectiveness of the quality
management system.

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Quality Management
ISO 9001:2008
Definitions and Terminology
For the purposes of this Manual, the following words have been defined as:
Quality: is defined as a product's compliance with its design specifications. These

specifications include the customer's requirements and local statutory and
regulatory legislation (ISO 9001:2005)
Quality Management System (QMS): is defined as a system established to

ensure achievement of the quality objectives by the quality policy adopted by top
management in accordance to the requirements of the standard of the standard
(ISO 9001:2008).
Method of establishing and implementing the system:
The system has been established by all departments with the supervision of IQDC
Company and Quality Management committee.
Four steps have been taken to implement this system:

1. Gap analysis.
2. Recommending corrective actions which include control methods.
3. Establishment and documentation of the system.
4. Implementing and auditing the system.
Personal meetings have been used for data collection during the gap analysis stage.
The meetings have been organized by IQDC consultants and QMS Committee, the
Standard ISO 9001:2008 and the Iraqi local statutory and regulatory legislation have
been used as an assessment criteria to establish the system.

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Quality Management
ISO 9001:2008
Components of the Quality Manual
1. Scope of Quality Management System

The scope includes products, specialized services, and activities, which conforms
the requirements of ISO 9001:2008 Standard.
1.1. Oilfield civil works.

1.2. Fabrication & installation.
2. Exclusions
There is no exclusions.
3. Purpose
The purpose of this Quality Manual is to define the Quality management
System in its entirety for Kelkan Contracting limited.
4. General
This Quality Manual addresses the requirements of the ISO 9001 Standard.
All reference to the ISO 9001 Standard forward shall be considered as the
current revision of the ISO 9001 Standard. The Quality Manual defines the
Quality Management System as it applies to Kelkan Contracting limited.
5. Company profile
Kelkan Contracting Limited was formed in 2004 as a private limited liability
company, registered and actively working in the Kurdistan Region of Iraq (KRG).
Kelkan is a leading company in providing oil field services within the KRG and has
proven itself to be an outstanding example in its field. Kelkan is an experts
contracting, assisting international oil companies (IOCs) in civil and earth works,
camp management, construction, providing qualified personnel and supplying
reliable machinery in addition to the supply of provisions and all other sourcing
issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged terrains as well as the capability and know-how to
undertake tough assignments and meet client's deadlines. Pioneers in their field,
Kelkan has implemented many projects in the region for various international oil
companies and it has successfully supplied many internationally recognized oil
and gas companies with construction services in site preparation, access road
construction and camp construction.

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Quality Management
ISO 9001:2008
Kelkan staff are fully trained and experienced to work along with international
companies and adhere to HSE standards in the oil and gas sector. Kelkan is a
local company that has the advantage of experience and locality that adds to its
expertise in cultural customs and sensitivities when it comes to assisting clients
with local issues and communal relationships.
6. Our Mission Statement
Kelkan Contracting Limited Kelkan is wholly customer and service focused. We

work closely with our clients to fully understand their business, their objectives
and their expectations in order to provide optimum value and support. The
company is committed to surpassing the highest of expectations, working within
an environment of continuous improvement and allied with a total appreciation of
the criticality of compliance in every aspect of our day to day business.
Behind every contract, supply chain solution, communication and rapport with
our client is at the core of our policy. Whether we are managing the entire supply
chain or offering a specialized service, our ability to listen and learn before taking
action is what makes our employees partners in your business which makes our
solutions more effective and long lasting.
The energy sector has unique and pressing construction, civil, mechanical,
electrical, and logistical requirements. Kelkan recognizes the need to keep the
vital components flowing to maintain production and operations around the
region.
As our customer you can be absolutely confident that your project is always
managed in a professional and timely manner. Our experienced operations team
will do everything necessary to make sure the time schedule of the project is
strictly followed, quality management is up to the international standard, all
necessary procedures are in place for environmental and safety requirements
and the necessary personnel, material and equipment are on site and on time.
As the energy sector expands in our region, our company has an extensive
network of partners throughout the country with whom we look forward to being of
service to you as a generic local service provider. With this combined strength and
our long-standing network relationships, we are now poised to enter a paradigm
of excellence, becoming the strongest regional player in Kurdistan Region of Iraq,
providing full-featured construction, electrical , mechanical and logistical solutions
on a single point of contact by upholding our motto Local Knowledge, International
Standards..

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Quality Management
ISO 9001:2008
Address and Contact Information

House 4, Street 6, Baxtiary District 111
Sulaymaniyah Office
Sulaymaniyah, Kurdistan Region of Iraq.
E-mail info@kelkan.com
Website http://www.kelkan.com
Phone +9647707706661
Contact for tenders tenders@kelkan.com
Contact for services services@kelkan.com
Management Representative
All inquiries regarding QMS, client complaints, manag-rep@kelkan.com
improvement suggestions
Table 1: Contact Addresses and Its Related Information
7. Regulation
7-1 Control
Any changes and/or distribution of this Quality Manual are controlled and approved
by the management representative.
7-2 Distribution
This Quality Manual is a controlled document (see Distribution List, page 2). There
are hard copies created for reference, or temporary distribution, but the only the
controlled copy is maintained in the database containing QMS Procedures and
Work Instructions. Distribution of Quality Manuals is subject to approval of
management representative.
7-3 Revisions
Requests for changes to this Quality Manual can be submitted by any department.
Each Request for Change must be submitted to management representative.
Revisions to the Quality Manual are at the discretion of the management
representative and tracked by use of the Quality Manual (revision history table,
page 4).
8. Description of quality management system

The core process of the system is shown in the table below. These processes and
their related clients, input and output is highlighted in table 1. However, the system
is a bit more complicated than how it is indicated. There are more processes. Those
processes and the interaction between them are addressed in figure 1.

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Quality Management
ISO 9001:2008
Clients Input Core processes Output

Satisfied Client:
Products manufactured & services
Oil and 1- Civil Works.
Clients supplied exactly according to client
Gas sector 2- Fabrication.
requests. requirements and statutory and
companies
regulatory legislation, supplied in right
time to the right place.
Table 2: Core Processes and its Related Information
9. The Organization Charts & Process Map

The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on
several management levels starting from top level where it is represented by the
Managing Director, second level is the departments, third is the sections and then
the units in forth level.
While Figure 1 A describe the organization chart of managements, Figure 1 B

describes the organization chart of jobs.
The Process Map demonstrates the interaction methods of the departments to

complete the client's request and how to gain their satisfaction. It has been created
through the Organizational Chart and from the perspective of quality management
system (ISO 9001). It starts from reception of the client's request and ends with
after sales services as shown in Figure 2.

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Quality Management
ISO 9001:2008
Managing
Director
Legal unit IT section
Civil & Business

QM HSE Camps Commercial Finance HR development & Bazyan Supply Supply Chain
Construction
Department Department Department Department Department Department Client Base (BSB) Department
Department
Relations Dep.
Head of Construction
HSE Camps Deputy Design warehouse
QC section Commercial Equipment's
section coordinators section BSB section
Deputy
Coordinator Maintenance
section
Auditing HSE Clinic Camps Procurement
Community
section section coordinators relations Logistic Project section
section section section section
HSE (BSB) Installation &
Data analyst & Administrator Fabrication
Documents section general
section maintenance section
controller Camps site section
bosses engineers
units unit
Figure 1 A: Organizational Chart of managements

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Quality Management
ISO 9001:2008
Managing
Director
Lawyer IT supervisor
Civil & Business

HSE Camps Commercial Finance HR Bazyan Supply Supply Chain
development &
QM Manager Construction Base (BSB)
Manager Manager Manager Manager Manager Client Relations Manager
Manager Manager Manager
Head of Commercial
Construction Projects
Data analyst QC Head of HSE Camps Deputy Design warehouse
Deputy warehouse
& documents
engineer auditors supervisors coordinators supervisor supervisor
controller keepers
Commercial Financial
QC Assistant controller Procurement
Auditors Paramedic Community
supervisor Camps Logistic Projects Tenders supervisor
relations
coordinators coordinators
Coordinator Managers Processors
Tenders
Administrator
Processors And Data Entry
Receptionist sites
Camps
bosses engineers BSB Buyers
Cleaners Coordinator
Foremans Surveyors
Financial Cost
maintenan
Camp Accountant Accountant

ce team
Chef Laundry Installation & Equipment's

Camp
Cleaners Boss Generator Labours Administrator Fabrication

general Maintenance
operator Assistant Operator supervisor
maintenance supervisor
/ Admin Chasher supervisor
Chef
supervisor
Assistant
Accounts Accounts Receptionist Mechanical
Receivable Receivable Supervisor Engineer
Clerk Auditor Electrician Fabricator
Admin assistant
Accounts Accounts Mechanical
Payable Payable technician
Fabricator
Clerk Auditor Guard Plumber Welder
assistant
Assist
Mechanic
Cleaner A.C
Helper Carpenter
technician
Wireman
Cook
Labor Painter
Admin
Labor
Operators
Figure 2 B: Organizational Chart of Jobs

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Quality Management
ISO 9001:2008
Managing Director
Management Review
Management Representative
Control of Monitoring and
Preventive Corrective Control of Control of QMS
Analysis of data nonconforming measurement of Internal Audit
action action Records Document
product processes
Maintenance Activities
Planning of product realization Clients complaints
Warehouses
requirements
Clients satisfaction
Receipt and identification of
Client's Requirements
Clients
customer requirements
Completion Ticket
from the clients

Receipt of dues
Civil & Construction
requirements
Review the
construction yes Activities

Final
Contract
with the
Client's
client
Design and product Storage

development & / supply
Fabrication Fabrication service
Contact the
& & installation

Clients
installation Activities
supplying inspection & Ensure of the quality

of material monitoring
of the Activities
After-sales service
final inspection
Inspection & monitoring
of materials
No
Activities of Monitoring and Measuring
Planning and Information Human Financial

HSE
Follow-up Technology Resources Issues
Figure 2: The Process Map

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Quality Management
ISO 9001:2008
The Process Map
Figure 2 above highlights the process map of Kelkan Contracting Limited. There are
two kind of processes: core processes and supporting processes. The Core process
is the process which should be done in order to produce a physical product, or provides
the specialized services. The supporting process is the assurance that client
requirements are being fulfilled.
Since all of the products and services of Kelkan provides are requested by the client,
thus the process starts when the company receives a request from a client. The
requests and enquiries is received by Business Development & Client Relations
Department. The requests shall include the clients requirements (technical
information, properties, quantities, timing, delivery these conditions, etc.).
The Business Development & Client Relations Department will then forward the details
to the related departments (e.g. Civil & Construction Department, Camps Department,
Bazyan Supply Base, or HSE Department) for a review of the request information,
analyzing, and converting it to the departments specifications. After the department
has reviewed the details to ensure that the company has the capability in providing the
required products and/or services in the requested quantity, a time schedule will be
generated for the required specification. Then, through the planning of product
realization, the request will be reviewed and the decision will be made based on the
Companys capability to perform the work. The information is then returned to
Business Development & Client Relations Department. If the company cannot
implement the client requested services or products, then alternatives will be
suggested; such as a longer implementation time or different method for providing the
service.
Upon an agreement between the two parties, a contract will be signed between the
company and the client through either a tendering process or purchase orders. The
contract will include a technical section, or annex, containing all the technical details,
specifications, quantities, and time schedule of the work required. The contract or the
technical annex of the contract will be sent to the related departments for
implementation and follow-up. If there is a need for design to implementation, the
contract, or a part of it, will be designed, reviewed, and approved, to match the client
requirements. The design will be sent with an implementation plan, which will be
planned by planning department, to related departments to start implementation.
While the implementation process is running, the Quality Control department will carry
out continual inspections and tests on incoming materials, process activates, final
product, and services to ensure the defined specifications are met. In the meantime,
the planning department will be performing regular follow up on the progress of the
implementation process based on the certifications of completion issued by the Quality
Control Department.

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Quality Management
ISO 9001:2008
While the implementation process is finished or at a stage described as per contract
condition, the Planning Department will informs Business Development & Client
Relations department to notify the client regarding the payment of financial dues.
The client satisfaction survey will be submitted at the end or during implementation
process of each contract. The QMS committee, Management Representative,
Managing Director will keep the implementation of the quality management system
under control by programed internal auditing and by the decisions of management
review meetings. Furthermore, the performance of the supporting departments will
provide support to the QMS by providing training and human resources, information
technology, and financial issues related to clients.
For more information about the implemented procedure, please refer to procedures
manual (PM-00).
10. Quality Policy

The Quality policy was prepared by QMS committee, reviewed by management
representative and approved by the Managing Director, and distributed to all
departments of the company.
The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic
concepts: (CIC)
Commitment to providing suitable quality of products and services to meet

our clients' requirements and exceed their expectations.
Implementation and continual Improvement of the Quality Management
System according to the standard ISO 9001:2008, to ensure client
satisfaction. & reviewing of quality objectives.
Compliance with local statutory and regulatory legislation related with
company work.
Hiwa Talabani - Managing Director

___________________________
February 9, 2014

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Quality Management
ISO 9001:2008
Figure 3: Quality Policy

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Quality Management
ISO 9001:2008
11. Quality Objectives
The quality objectives of Kelkan contracting Ltd. Are shown in below tables:
Goal Satisfying our clients or exceed their expectations.
1- Provide the product or service within the required time to the requested
Aim(s) place as per required specifications
2- Respect all of our client & dealing with them in a professional manner.
The quality objectives & KPIs according to ISO 9001:2008 clauses

Target of the 2nd half of
QMS Goal KPIs Responsibility
2014
Customer focus Satisfying our Achieve average clients' { All clients satisfaction All
clients or exceed satisfaction not less than Clients No.} 65 %
their expectations 70% by the end of 2014. + QM. Dep. to
Client's complaints should {( clients complaints calculate it.
not exceed 3% of the total Contract No.) *100 % }
enquiries received in the 3%
2nd half of 2014
Competence, Continual Achieve minimum average {( improvement HR. Dep.
training and development of 60% improvement in percentages of Trainees
awareness the employees employees' efficiency after Trainees No.) *100 % }
training. 70 %
Minimum 10 % of {( employees' No.
employees' shall get Trainees No.) *100 % }
training. 10 %
Infrastructure Maintain the Implement minimum 80 % {( implemented (BSB) /
Infrastructure & of Preventive maintenance maintenance actions maintenance
ensure it fitness as per schedule planned maintenance
for use actions) *100 % } 80 %
Work provide a To have a workplace free of Implement minimum 90% HSE Dep.
environment management occupational injury and of plans
strategy to illness.
effectively
Management to implement
manage Health
the Safety Plan, Detailed
and Safety
Safety Plan and Safety
Procedures associated
Work Safety Plan
Planning of Estimate the Achieve minimum 85 % of {( implementation in time Civ. Dep.,
product correct time that implementation of the total implemented Cam. Dep. &
realization ensures the plans. planned) *100 % } 85 % BSB /
delivery of fabrication
products
according to the
required
specification at
the right time to
the right place.

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Quality Management
ISO 9001:2008
Customer- High response to 0% error in contracts & No Client's complaints Bus. Dep., Cvi.
related client enquiries quotations details. regarding to contracts or Dep. & Com.
processes quotations Dep.
Design and Deliver accurate Achieve max. 5% design {( defects due to design Design section
development design projects in defects in the finished total design done) *100 %
time when products. }5%
needed. Achieve 0% of Client's No complaints
complaints regarding to
design.
Purchasing Supply the 90% of requested materials {( correct delivery total Sup. Dep.
required should be delivered to the delivery) * 100 %} 90%
materials to the required place at the
required place at required time.
the right time in 70% of All purchases to be {( purchases from
the required done from approved approved suppliers total
quantity & suppliers purchases) * 100 %} 70%
quality. 5 % defects during storage {( defects during storage
and handling & handling total stored
of this material *100% }
5%
Production and increase meeting 10 % increase in the target {1-( No. project in time in Civ. Dep.
service the clients of meeting the clients 1st half of 2014 No.
provision deadlines deadlines and time project in time in 2nd half
schedule. of 2014) *100% } 20%
Provide the Achieve 90% of the plans {( No. services in time in & Cam. Dep.
services On time and as per the as per required
according to required specifications. specifications total No. of
plans services ) *100% } 90%
Produce Achieve 90% of the {( No. products in time in BSB
according to the production plans On time & as per required
production plans and as per the required specifications total No. of
specifications. products ) *100% } 90%
Customer Included in Customer focus
satisfaction
Monitoring and Implements Achieve 5% of client {( client complaint due QC section
measurement of accurate complaint due to product to product technical
product inspection and technical specifications specifications total No.
tests and ensures of client complaint)
those tests are *100% } 5%
completed on 80% of the finished {( inspected finished
time. products & incoming products & incoming
materials should be materials total No. of
inspected finished products &
incoming materials)
*100% } 80%
Table 3 The quality objectives

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Quality Management
ISO 9001:2008
12. Responsibilities, authorities and communication
12-1 Responsibilities & authorities are defined individually for the personnel in their
jobs description (ReC-621-F02) within the HR system and based on the
company organization of jobs chart (Figure 4 B).
12-2 Company issued email accounts are the main source of communication. Also,
the QMS forms are to be used between sections, departments, or to top
management.
12-3 While the Responsibilities of the departments, and other activities, toward
QMS are defined in the Responsibilities Matrix (table 4).

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Quality Management
ISO 9001:2008
Responsibilities' Matrix
Camps department
Managing Director
development Dep.
Construction Dep.
HSE department
QM department
HR department
Quality Control
Design section
Bazyan Supply
Maintenance
Supply Chain
department
department
Commercial
Base (BSB)
ISO 9001:2008 Standard
IT section
Business
sections
section
Civil &
Requirements
(as per clauses)
4.1 General requirements XX XX X X X X X X X X X X X X

4.2 Documentation requirements XX XX X X X X X X X X X X X X
4.2.2 Quality Manual XX XX
4.2.3 Control of Documents X XX X X X X X X X X X X X X
4.2.4 Control of Records X XX X X X X X X X X X X X X
5.1 Management Commitment XX X X X X X X X X X X X X X
5.2 Customer focus X XX X XX XX X XX XX XX X X X X X
5.3 Quality policy XX X X X X X X X X X X X X X
5.4 .1 Planning (Quality objectives) XX X X X X X X X X X X X X X
5.4 .2 QMS Planning XX X X X X X X X X X X X X X
5.5 Responsibility, authority and
XX X X X X X X X X X X X X X
communication
5.6 Management review XX X X X X X X
6.1 Provision of resources XX X X XX XX XX XX X XX XX X X X X
6.2 Human resources X X X X X XX X X X X X X X X
6.3 Infrastructure XX X X X X X X X X X X X XX X
6.4 Work environment XX X XX X X X X X X X X X X X
7.1 Planning of product realization X X X X X X X XX X X XX X
7.2 Customer-related processes X X X X XX X XX XX XX X XX X X

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Quality Management
ISO 9001:2008
7.3 Design and development X X X X X X X X X XX X
7.4 Purchasing X X X X X X X X X XX X X X X
7.5.1 Control of production and service
X X X XX X XX XX XX X XX XX X
provision
7.5.3 Identification and traceability X X X X X X XX XX X X X
7.5.4 Customer property X X X X X X X XX X X X X
7.5.5 Preservation of product XX XX
7.6 Control of monitoring and
X XX XX XX XX
measuring equipment
8.1 General X XX XX
8.2.2 Internal audit X XX X X X X X X X X X X X X
8.2.3 Monitoring and measurement
X X X X X
of processes
8.2.4 Monitoring and measurement
XX
of product
8.3 Control of nonconforming
X X XX
product
8.4 Analysis of data X XX
8.5.1 Continual improvement X X X X X X X X X X X X X
8.5.2 Corrective action X XX X X X X X X X X X X X X
8.5.3 Preventive action X XX X X X X X X X X X X X X
XX: Major Responsibility.

X : Shared Responsibility.
Table 4 Responsibilities' Matrix

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ISO 9001:2008
13. Documentation System:-
The figure 5 explain the Documentation System of QMS
Figure 4 Documentation Pyramid
14. Document's Coding System
Aaa-111-A00
Abbreviated Refer to M manuals 00

document name Clause No. P Procedure 01, 02, etc.
W Work Instruction 01, 02, etc.
Of
F Forms 01, 02, etc.
ISO 9001:2008 R Records 01, 02, etc.
L List 01, 02, etc.

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ISO 9001:2008
15. The Manuals & Procedures of Quality management system
The company has established two manuals & 26 procedures to control all the processes that
are highlighted in the process map. List of procedures is addressed in table 5, and detailed
explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00).
# Manual name Clauses (code)

1 Quality Manual 4-2-2 QM-422-M00
2 Procedures & Work Instructions Manual QMS Requirements PWI-Req-M00
# Document Name Clauses Code
1 Document Control procedure 4-2-3 Control of documents DoC-423-P01
2 Records Control procedure 4-2-4 Control of records ReC-424-P02
3 Management review procedure 5-6 Management review MRv-65-P03
4 Recruitment Procedure 6-2-1 Human resources/General Rec-621-P04
Competence training and awareness Competence, training and
5 6-2-2 CTA-622-P05
Procedure awareness
6 Information technology procedure 6-3 Infrastructure IT-63-P06
7 Maintenance Work Instruction 6-3 Man-63-W01
HSE manual (HSE-
8 HSE 6-4 Work environment
SMSM-001)
Procedure of planning & follow up of civil Planning of product
9 7-1 Pln1-71-P07
& construction projects realization
Procedure of planning & follow up of
10 7-1 Pln2-71-P09
fabrication & installation
11 Procedure of processing clients' request 7-2 Customer-related processes Bus-72-P010
12 Design and development Procedure 7-3 Design and development Des-73-P011
13 Purchasing Procedure 7-4 Purchasing Pur-74-P12
Procedure of Control the activities of Civil Control of production and
14 7-5-1 Cons-751-P13
& construction service provision
Procedure of Control the activities of
15 7-5-1 Fab-751-P15
fabrication & installation
16 Identification and traceability procedure 7-5-3 Identification and traceability Idn-753-P16
17 Procedure of clients property 7-5-4 Customer property CPro-754-P17
Procedure of storage and handling of
18 7-5-5 Preservation of product SHM-755-P18
materials
Control of monitoring and It has been included
Calibration 7-6
measuring equipment within QC procedure
19 Client satisfaction Procedure 8-2-1 Customer satisfaction CLSa-821-P19
20 Internal Auditing procedure 8-2-2 Internal audit Aud-822-P20
Monitoring and measurement of Monitoring and measurement It has been covered
8-2-3
processes of processes with in QMS
Monitoring and measurement
21 Quality Control Procedure 8-2-4 QC-824-P21
of product
Procedure of Control of Nonconformity Control of nonconforming
22 8-3 NPro-83-P22
Cases product
23 Data analyzing Procedure 8-4 Analysis of data DaAn-84-P21
24 Continual improvement procedure 8-5-1 Continual improvement CoIm-851-P23
25 Corrective action procedure 8-5-2 Corrective action CorA-852-P25
26 Preventive Actions Procedure 8-5-3 Preventive action PreA-853-P26
Table 5 - List of Procedures

Page 25 of 26
Quality Management
ISO 9001:2008
16. References
12-1 International organization for standardization 2001, Guidelines for

quality management system documentation, ISO/TR 10013, International
organization for standardization, Geneva.
12-2 International organization for standardization 2008, Quality
management systems requirements, ISO 9001:2008, International
organization for standardization, Geneva.
12-3 International organization for standardization 2005, Quality
management systems fundamentals and vocabulary, ISO 9000:2005,
International organization for standardization, Geneva.
12-4 Thomas, I 2007, Environmental policy: Australian practice in the
context of theory, the federation press, Sydney.

Page 26 of 26

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Kelkan Contracting Ltd.

Quality Manual ISO 9001:2008

Preparation and Approval

This manual prepared by the Quality Management System (QMS) committee of

Prepared by QMS Committee and Wael Jasim Muhammad.

Eng. Wael Jasim

Post QMS coordinator

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

No. A hard copy of this manual submit to Type of copy

2 Management Representative Controlled copy

3 Quality Management Managers

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Organizational Updating the Organizational chart of

After 10 Revisions a new version will be Issued

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

14. Document's Coding System...24

15. The Procedures of Quality Management System ................................................................... 225

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Figures & Table

Figures / Table Title Page No.

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Founded in 2004 as a private limited liability company, Kelkan Contracting Limited

1. Description of the Quality Management System of the company.

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Definitions and Terminology

Quality: is defined as a product's compliance with its design specifications. These

Quality Management System (QMS): is defined as a system established to

Method of establishing and implementing the system:

Four steps have been taken to implement this system:

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Components of the Quality Manual

1. Scope of Quality Management System

1.1. Oilfield civil works.

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

6. Our Mission Statement

Kelkan Contracting Limited Kelkan is wholly customer and service focused. We

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Address and Contact Information

Table 1: Contact Addresses and Its Related Information

8. Description of quality management system

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Clients Input Core processes Output

9. The Organization Charts & Process Map

While Figure 1 A describe the organization chart of managements, Figure 1 B

The Process Map demonstrates the interaction methods of the departments to

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Legal unit IT section

Civil & Business

Figure 1 A: Organizational Chart of managements

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Civil & Business

Camp Accountant Accountant

Chef Laundry Installation & Equipment's

Cleaners Boss Generator Labours Administrator Fabrication

Figure 2 B: Organizational Chart of Jobs

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00

Planning of product realization Clients complaints

from the clients

construction yes Activities

Design and product Storage

& & installation

supplying inspection & Ensure of the quality

Planning and Information Human Financial

Figure 2: The Process Map