Documente Academic
Documente Profesional
Documente Cultură
OPERATIONS PART B
Revision
MISS&S/pn/Org Issue (09 MAR 15) Page (i) Reverse side blank
Index
Chapter 1 Technical
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TEMPORARY REVISION
INCORPORATED
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Table of Contents
Aircraft General
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-1
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-1
Aircraft Dimension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-2
Landing Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-3
Auxilliary Power Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-3
Aircraft Deck Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-4
Cabin Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-4
Door / Exit Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-5
Flight Deck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-5
Crew Complement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1-5
Cabin Interior
Cabin Crew Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-1
Passenger Seating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-2
Business Class Seat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-3
Economy Class Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-13
Passenger Service Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-21
Overhead Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-22
Doghouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-22
Closet / Stowage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-23
Lavatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-29
Baby Bassinet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-41
Magazine Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-44
Inflight Wheelchair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-45
Provision Of Curtains For Cabin Crew Discretionary Inflight Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3-48
Cabin System
Lighting System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-1
Water And Waste System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-8
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-11
Galley Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-12
Lavatory Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-12
Temperature Control From Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-13
Temperature Control From Cabin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-13
Heated Air Outlet System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-17
Circuit Breaker Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4-18
Communication System
Interphone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-1
Passenger Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-5
Area Call Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-7
Passenger Call System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-9
Chime System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-11
Attendant Indication Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-12
Ordinance Sign. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5-13
Galley System
Service Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-1
Galley 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-2
Galley 1C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-3
Galley 1L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-4
Galley 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-5
Galley 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-6
Galley 5R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-7
Galley 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-8
Galley 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-9
Stowage Unit S8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-10
Galley Electrics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-11
Frost Protection Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-14
Refrigeration System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-14
Galley Water System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-17
Drain System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-17
Steam Oven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-18
Hot Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-21
Beverage Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-22
Iacobucci Espresso Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-25
Cart Stowage And Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-28
Latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-29
Cart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-30
Service Trolley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-32
Trash Compactor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6-33
Passenger Avionics
Wall Mounted Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8-1
PCH Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8-4
Inflight Power Source For Electronic Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8-5
Miscellaneous
Standard Equipment Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9-1
Troubleshooting
Cabin Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10-1
Cabin and Communication System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10-23
Galley System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10-26
Passenger Entertainment System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10-40
Aircraft General
General Description
Engines 2 Rolls-Royce Trent 772
2 Emergency Exits
Flight Deck Stations Captain, First Officer and two observer seats
Performance
Cruising range Approx 6,000 km (3,300 miles) to 10,000 km (5,500
miles)
Aircraft Dimension
63.689m
208Ft 11.5in
9.37m
30Ft 9in
50.329m
165Ft 1.5in
16.828m
55Ft 2.5in
6.67m
21Ft 11in
25.375m
83Ft 3in
10.684m
35Ft 1.3in
60.304m
197Ft 10in
Landing Gear
The landing gear consists of:
NOSE GEAR
Cabin Interior
The seat rail arrangement allows maximum flexibility in the seating layout. The seats are placed in different
configurations as below:
The cabin interior is partitioned into 2 sections : Business and Economy Class.
Double aisles are provided which extend continously throughout the length of the cabin. Crew seats are located
near each passenger / crew door and emergency exit.
There are 2 emergency exits (Type 1) located at doors 3 L/R equipped with escape slides to provide rapid escape
routes for passengers and Cabin Crew in the area.
R4
R3
R2
R1
L4
L3
L2
L1
Flight Deck
The flight deck is situated in the nose section of the fuselage. It accommodates the Captain, the First Officer and
up to 2 observers.
Crew Complement
Normal crew complement is 2 Flight Crew and 10 Cabin Crew.
General Description
The Cabin Intercommunication Data System (CIDS) is a micro processor-based system. It serves the purposes
of functional control, testing and monitoring of the cabin systems and is able to detect faults in its components
and the connected equipment by itself. It is connected to the following cabin systems:
l Communication
l Fire Protection
l Ice Protection
l Lights
The CIDS makes it possible to alter the cabin layout and configuration without changing the existing equipment.
All it will need is just a change of software.
The configuration data is stored in the Cabin Assignment Module (CAM) located in the Forward Attendant Panel
(FAP).
The CIDS contains many system properties and cabin layout information. Namely:
l Director
l Handsets
l Loudspeakers
l No Smoking (NS), Fasten Seat Belt (FSB), Return To Seat (RTS) signs
All components of the CIDS are connected to the two identical directors, one of them in active mode and the other
one in standby mode.
The Directors, Decoder / Encoder Units (DEU), Forward Attendant Panel (FAP), Additional Attendant Panel (AAP)
and Attendant Indication Panel (AIP), all contain comprehensive built-in equipment circuitry. This allows the CIDS
to detect faults that occur in the connected systems and units. Should failure occur in the system, a CIDS
CAUTION signal is immediately sent to the respective location.
In the event of a major fault, respective information is sent additionally to the ECAM Status Page or to the ECAM
Warning Page.
HLP/R/W:
Except HLP/R/W:
Passenger Address
The Passenger Address System distributes announcements from the cockpit and each crew station through all
assigned passenger loudspeakers.
Service Interphone
The Service Interphone System allows the communication via telephone between the Ground Crew and the Flight
Crew when the aircraft in on ground.
Passenger Call
The Passenger Call System controls the illumination of the passenger call light and the activation of the call
chime.
Cabin Illumination
The Cabin Illumination System controls the illumination of the different cabin areas independently.
Reading Light
The Reading Light System controls the passenger reading lights and crew work-lights in the cabin. In addition to
the above described lights it is possible to install special decor lights and spot lights which are also controlled by
the Reading Light System.
Air Conditioning
The CIDS can select different temperatures for all defined cabin zones. A fine adjustment of the pre-selected
temperature for different zones is possible through FAP operations. The actual temperature per zone is indicated
on the FAP.
Waste Indication
The Waste Indication System shows the filling level of the waste tanks on the FAP. In addition, the inoperative
lavatories are indicated on the FAP and respective messages come on.
L1 Door Station
Cabin Crew can control cabin systems and the CIDS on the FAP. It shows the status of the systems. Cabin zone
programming is also carried out on the FAP.
The Programming and Indication Module (PIM) of the FAP consists of a Liquid Crystal Display (LCD) and
push buttons for programming operations and page handling of the system indications.
These push buttons allow the page handling of the system indications and programming features of the PIM.
The CIDS CAUT push button flashes* whenever a failure on CIDS or a connected system occurs. The
PNL LIGHT TEST checks the LCD and the integrated light in the FAP push buttons.
* It flashes whenever a failure is detected. If pressed, it will remain in steady mode and will only go off after
the failure has been rectified.
The cabin lighting section of the basic FAP consists of different push buttons, which control the passenger
cabin lights, aisle and window lights. Each button illuminates Green when selected (refer to Chapter 1
Section 4 - Lighting System).
Miscellaneous
l The EMER push button is used for the manual illumination of the emergency lights.
l The SMOKE LAV indication light flashes red when smoke is detected in any zone 1 lavatory.
l The EVAC CMD push button activates the evacuation system warnings.
l The EVAC RESET push button flashes red when the system is activated. Press the push button to
cancel the audio warning at the respective station.
l The CABIN READY push button is used to notify the flight deck that the cabin is secured and ready
for Take-off / Landing. In the flight deck the message CABIN READY appears on the ECAM display.
The PIM has no system test facilities, it is only used for system indications and programming operations.
SOFT
KEYS
SYS
CIDS
DOORS WATER WASTE
CHECK 1 2 3 CAUT
CABIN
TEMP 4 5 6
PANEL
7 8 9 LIGHT
LAY ZONE NEXT
TEST
OUT PROG PAGE CLEAR 0 ENTER
HARDKEYS NUMERIC
KEYBOARD
The PIM is equipped with a coloured full graphic Liquid Crystal Display. Twelve soft keys are attached to this
display for menu guided operations.
The PIM is provided with a standard keyboard with twelve push buttons to allow numeric inputs to the system.
The PANEL LIGHT TEST push button enables all the lights integrated in the FAP to be tested.
When the CIDS CAUT light illuminates, Cabin Crew must check the PIM display.
Operation
Normal Mode
When power is connected to the aircraft, a power up test page appears on the PIM.
POWER UP TEST
IN PROGRESS
DURATION : 40SEC
TEXT 1-4 :
ACTIVE LAYOUT :
l In general the PIM has a time out of 10 minutes after a page has been manually selected.
l If a function is selected via a hard key, the PIM displays the relevant page immediately. If this key is
pressed a second time or when another page is selected, the previous page disappears.
The following hard key selected pages will be shown in the corresponding system description:
l DOORS
l WATER
l WASTE
l SYS CHECK
l CABIN TEMP
Automatic Mode
If a failure is detected on one of the cabin systems, two different conditions may occur:
A message appears in amber in the information row to inform the Crew of a required action.
1 5 10 15 20 25 30 35 40 45
+>
->
SYSTEM CHECK
It comes on again in case of another failure or automatically after landing if the failure still exists.
System Check
< RET
Note: The < is flashing for the systems which have a message.
Normal Mode
On pressing the SYS CHECK hard key, the System Check page is displayed. It may be called up for pre-flight
checks.
Automatic Mode
If a failure is detected on one of the cabin systems, the SYSTEM CHECK page or the information SELECT
SYSTEM CHECK is automatically displayed.
L1 Door Station
A CAUT
PAGE HEADLINE
A
Screen Cabin
Off Status
CAM
(Cabin Assignment Module)
OBRM
(On Board Replaceable Module)
CAUT
PAGE HEADLINE
Screen Cabin
Off Status
It is used to select the different cabin functions (like cabin illumination) and the cabin programming.
The hard key panel has a row of hard keys, a headphone jack and an USB port.
It is installed in the sub panel of the FAP and includes the cabin definition, e.g. for:
l Cabin zoning
l Chime sequences
l Audio levels
CAUT
1 PAGE HEADLINE
Screen Cabin
Off Status
The system and function keys are used to select the system pages.
The hard keys are used for major functions which have to operate independently from the FAP touch
screen.
l LIGHTS MAIN ON/OFF (Cabin Lighting including sidewall, ceiling, entry way, bulkhead and passenger
reading lights)
l LAV MAINT (sets the lavatory lights to full brightness in the case of lavatory maintenance)
l SCREEN 30 sec. LOCK (sets the touch screen in a sleep mode for a time period of 30 seconds for
cleaning purposes)
Related to the cabin systems there are different sets of system and function keys with a maximum of 9 keys. The
next/previous key set can be chosen with the forward/backward button.
To select a system page push the related key (e.g. 1st level) on the screen and the selected page (cabin system)
is shown in the display area.
System Power-Up
After the CIDS is started the FAP displays the system power-up page. A bar graph is shown to indicate that the
system is in the boot phase. When the power-up sequence is completed, a CAM assigned page (e.g. Cabin
Status) or a screen saver will be shown.
POWER-UP SCENARIO
If the system receives no data from the active CIDS director, the FAP displays a fault page.
B/C
Y/C
Y/C
To indicate the CABIN STATUS page push the button in the lower right corner of the touch screen. This page
gives an overview of the standard CABIN STATUS page including:
l LIGHTS
l DOORS / SLIDE
l WATER / WASTE
Note: On the CABIN STATUS page, above mentioned systems can be selected also by pushing the related
aircraft symbol on the touch screen.
Useful Hints:
l The CAUT button will continue to flash until all affected pages have been accessed.
l The CAUT button will illuminate in steady mode until all errors/defects have been fixed or after the CAUT
button is pushed.
l The Info Row will stay until all errors/defects have been fixed.
An automatic event (CIDS message) or touching the FAP display reactivates the screen again. This touch does
not activate any system function.
The TIME OUT function switches the screen off after a time period of 10 minutes if a page was manually selected
or an auto page is quit. During this period the screen is dark or, as an option, shows a screen saver.
The reactivation of the FAP is done by a single touch on the screen without activating any other function
unintentionally. The FAP then comes back to the previously selected page.
A smoke alert calls up the SMOKE page and overrides any other page. The following pages come up
automatically with the following indication priorities:
The following systems / functions are incorporated in the SYSTEM INFO page and are for maintenance use only.
l CIDS internal
l Ice protection
l Power management
l Miscellaneous
SYSTEM INFO
After selection of the SYSTEM INFO page an indicator light next to the respective system button is illuminated in
amber color if there is a fault message.
To indicate the faults belonging to the different systems push the related system button on the SYSTEM INFO
page.
The example above shows the SYSTEM INFO page with one of four LIST BOX areas. Each area has a heading
row and system / function related messages. New main messages will always be shown in the first row.
A scroll bar located on the right hand side of the LIST BOX area shows that there are further pages available. To
enter these pages use the next/previous key function. An indicator light (amber/green) shows if there is a
message on another page.
If no failure for the respective system is present the message SYSTEM OK will be displayed on the screen.
In this case CIDS is not supplied with the complete electrical power (from normal and essential bus bar) and the
system is not able to detect and collect all necessary data.
To solve this problem it must be ensured that all electrical connections / switches are in the normal mode /
position (e.g. all circuit breakers are closed, generators ON etc.).
After checking this points the system should run properly if there are no further problems in the aircraft electrical
circuits.
l The CABIN, DIM1", DIM2" and NIGHT push buttons control the light intensity of the respective zone.
l The ENTRY, DIM1" and DIM2" push buttons control the light intensity of the respective entry area.
l The EVAC RESET push button flashes red when the system is activated. Press the button to cancel the
audio warning at the respective station.
l The SMOKE LAV push button cancels the chime throughout the cabin. However, only the indication lamp
of the AAP in the area of the affected lavatory flashes red when smoke is detected.
Note: There is an AAP installed at R1. This is used only in case of Mood Lighting FAP failure (refer to Chapter
1 Section 4 - Lighting System).
CABIN
BRT
-
OFF
NIGHT
LT
l AAP at L2 Door
Available functions:
n "CABIN JCL BRT" / "+" / "-" / "OFF" - set the Business Class
cabin illumination
l AAP at L4 Door
Available functions:
n "CABIN YCL BRT" / "+" / "-" / "OFF" - set the Economy Class
cabin illumination
Note 1: The FAP / AAP can override each other, i.e. press "CABIN BRT" or "NIGHT LT" on the AAP will
override the FAP settings. In reverse, the controls on the FAP will also override the last setting
done on the AAP.
Note 2: "NIGHT LT" push button on the AAP is the same as "SLEEP" scenario button in the FAP, the light
intensity will change gradually.
Evacuation Signalling
An emergency evacuation signalling system (integrated in the CIDS) is installed to provide visual and aural alert
in the event of impending emergency evacuation of the aircraft.
An evacuation signalling button is installed in the cockpit and at the L1 (Purser Station).
21VJ
EVAC
COMMAND HORN SHUT OFF CAPT & PURS
EVAC
ON 3
1 2 CAPT
COMMAND EVAC ON
Press to activate the EVAC flashlights and an alarm horn sounds in the cockpit and the cabin.
l CAPT and PURSER : The alert may be activated from either cockpit or cabin.
L1 (Purser Station)
EVAC RESET
Located at L1 FAP, L2 and L4 AAPs. This button flashes red when the system is activated. Press the
button to cancel the audio warning at the respective station.
L2 L4
NIGHT NIGHT
LT LT
2 2
Emergency Lighting
Operation
The cabin emergency lighting system can be controlled from:
l The cockpit, on the overhead panel SIGNS with the control switch EMER EXIT LT
l The purser station, on the FAP with the push button EMER
COMPONENT LOCATION
EMER EXIT LT
l ARM: the cabin emergency lighting illuminate automatically if the aircraft electrical power supply
fails.
l All emergency lights, exit signs and floor path marking lights illuminate.
Note 1: The EMER EXIT LT OFF-ARM-ON switch has a mechanical latch. This protects against accidental
operation of the switch from the ARM or ON position.
Note 2: The EMER switch on the FAP has a protective cover against accidental operation of the switch.
Note 3: The lighting system, which is integrated in the escape slides of the doors and emergency exits is turned
on when the escape slide is deployed.
Note 4: In the event of rapid cabin depressurization, the exit marking signs and the exit location signs are
automatically switched on.
These pages provide the menus for the cabin zones and for the no smoking zones programming.
By means of the CABIN ZONE PROGRAMMING the user can easily modify the length of the zones.
Only the zone ends are programmable (except the last seat row which is fixed).
A zone cannot be deleted. The smallest zone could consist of 1 row of seats.
When all changes have been performed on the PIM, the new data is saved by pressing the SAVING and
SAVING CONFIRMATION soft key. The modified layout is saved in the respective CAM memory.
COUNT 004,
DATE ; 01. 11. 92
< RET SAVING CONFIRMATION >
ZONES PROGRAMMING
COUNT : 005
< RET
If an increase ( + ) or decrease ( - ) at the end of a zone is not possible the respective symbol (< - or > +)
disappears and the soft key loses its function.
Note: The No Smoking Zone handling is identical to the Cabin Zones Programming with the exception that a
No Smoking Zone can be deleted.
l Saving procedure
To get access to this page push the FAP SET-UP key in the 2nd level of the SYSTEM AND FUNCTION KEY
SET).
1 2
3 4
To increase / decrease the display brightness push the related PLUS/MINUS keys on the screen.
Push the corresponding PLUS/MINUS keys to adjust the volume settings of the loudspeakers or headphone
(connected to the audio jack on the hard key panel.)
In both cases the new inputs can be stored if the SAVE key is pushed.
Note: To complete the procedure the SAVE key must be pushed. Otherwise the changes made on the FAP
set-up page are not taken into account and the system goes back to the previous settings after leaving
the page.
To re-use the basic settings which are stored in the CAM push the DEFAULT key.
DOORS / SLIDES
CABIN ZONES PROGRAMMING
CHECK SLIDE PRESSURE :
1L, 2L, 3R ACTIVE LAYOUT : CAM 2 M
SLIDE DISARMED :
1L, 3R
< NO SMOKING ZONES
The DOORS / SLIDES page or the information SELECT DOORS will be displayed automatically when the
following commends are received :
The open doors are represented by a red rectangle outside the aircraft symbol and the closed doors by a green
rectangle inside the aircraft symbol. The DOOR / SLIDE pressure and the slide DISARMED indications are
written on the left hand side of the aircraft symbol in amber color.
The doors and slides status can be checked at any time on the FAP.
To get the DOORS / SLIDES MENU on the FAP, the user has to touch the CABIN STATUS ICON on any menu
page followed by the DOORS / SLIDES AIRCRAFT SYMBOL or the DOORS / SLIDES ICON.
All open doors are shown as a red rectangle outside the aircraft symbol. All closed doors with disarmed
evacuation devices are shown as an amber rectangle inside the aircraft symbol. All closed doors with armed
evacuation devices are shown as a green rectangle inside the aircraft symbol. The DOOR / SLIDE PRESSURE
and the SLIDE ARMED / DISARMED indications are shown as an amber text next to the related door / slide.
The DOORS / SLIDES menu will be displayed automatically when the following commands are received.
l SLIDE DISARMED
WATER
QTY PRESEL
FWD AFT
100% 100% +
75% 75%
50% 50%
25% 25%
0% 0% -
WATER SVCE DOOR OPEN
SYS CIDS
DOORS WATERWASTE 1 2 3
CHECK CAUT
CABIN PAL
TEMP 4 5 6 LIGHT
TEST
7 8 9
The water quantity pre-selection on the right hand side of the screen is used by maintenance only.
When the water service panel is open, the water page is automatically displayed and the indication WATER
SVCS DOOR OPEN appears on the screen.
Waste System
Pre-flight, the Waste Quantity Indication must read both tanks empty. The Ground Engineer must be informed if
the indication reads that the tanks are not empty or is empty but with intermittent or fluctuating readings.
Note: A small pre-charge of fluid is added to the waste tanks after servicing which may cause the quantity
indicator to read just above empty.
The waste quantity can be checked by pressing the WASTE push button on the Programming and Indication
Module.
WASTE
QTY
LEFT RIGHT
100% 100%
90% 90%
30% 30%
9% 9%
0% 0%
WATER SVCE DOOR OPEN
SYS CIDS
DOORS WATER WASTE 1 2 3
CHECK CAUT
CABIN PAL
TEMP 4 5 6 LIGHT
TEST
7 8 9
If the waste service panel is open, the waste page is automatically displayed and the indication WASTE SVCE
DOOR OPEN appears on the screen.
l In the LH upper part of the FAP-touch-screen the waste quantity in % and two bars, L for the left hand
system and R for the right hand system. Below the related bars the total max. volume is shown.
l In the middle upper part of the FAP-touch-screen the water quantity in % and one bar. Below the bar the
total max. volume is shown.
Pre-flight, the Waste Quantity Indication must read both tanks empty. The Ground Engineer must be informed if
the indication reads that the tanks are not empty or is empty but with intermittent or fluctuating readings.
Note: A small pre-charge of fluid is added to the waste tanks after servicing which may cause the quantity
indicator to read just above empty.
SYSTEM CHECK
CIDS INTERNAL
SMOKE DETECTORS
Water Pre-Selection
To be operated by Ground Engineer.
Cabin Interior
Passenger Seating
The curtains and separating bulkheads divide the
passenger cabin into 4 service zones.
Seat Configuration
CLASS
Business Class 39
Economy Class 223
TOTAL 262
POWER SOCKET
COCKTAIL TABLE
AIRBAG
SEAT BELT
MEAL TABLE
RETRACTABLE
ARMREST
SIDE STORAGE
SEAT CUSHION
LIFE JACKET
SHOE LOCKER
STOWAGE
LEGREST
Power Socket
Refer to Chapter 1 Section 8 - Inflight Power Source for Electronic Devices.
110V AC power socket is conveniently located and is suitable for recharging personal electronic devices such as
lap top computers.
The PC Power in-use Light is mounted adjacent to the Attendant Step, it will illuminates blue when in use.
Seat Recline
Pull back the seat recline button to recline the seatback and track the seat forward as appropriate.
Push forward the seat recline button to move the seat / bed into TTL position.
The seat recline button may be used to put the seat in to Bed mode and TTL position.
Seat Tracking
Move the seat tracking button forward or aft to move the seat forward and backward.
Legrest
Move forward and aft the legrest button to move the legrest to the desired position.
TTL
Press and hold the TTL mode button to bring the seat to the TTL position.
Bed Mode
Press and hold the Bed mode button to bring the seat to a flat bed.
Accent Light
The Accent Light is incorporated inside the side storage. It illuminates the side storage and water bottle
holder, and provides subtle illumination at night-time as required.
iPod Connector
For connecting iPod/iPhone/iPad* an iPod* cable is required. This dedicated cable is needed to connect stream
audio and video to the inflight entertainment system. It powers the iPod/iPhone* only.
AV Input Connector
An RCA cable is needed to connect the portable device to the 'AV input' connector.
USB Port
The port is used to charge mobile and BlackBerry phones.
* iPod, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
The flexible design of the light head allows passenger to adjust the angle to meet their preference.
The PCH is stowed in a cradle beside the Personal Reading Light and Seat Control Unit. The unit is stowed with
the IFE and PSS panel facing up. The handset audio and video entertainment functions are accessible while the
handset is stowed. It can be removed from the cradle by pressing the red release button on the top part of the
cradle.
Home Button
Brightness Control
VOL Control
Increases and decreases the volume of the audio / video in the headset.
Tools Button
Arrow Buttons
Phone Button
Press these buttons for phone dialling. Passengers can also make the phone call using the on-screen
buttons.
Side Cabinet
The noise cancelling headset is preset inside the side cabinet. A Vanity Mirror is under a flap on the inside of the
door. Kept the door open, functions as a privacy screen. The cabinet may be used for storage during take-off and
landing if the door is closed.
To open, press the metallic button on the door. To close, simply push the door until it locks.
The pre-connected headsets are changed by cleaners at HKG and all ports on each sector to ensure all headsets
are clean and ready for use by passengers.
Spare headsets are included in the First / Business headset bags* for Cabin Crew to replace any defective
headsets.
4. Unserviceable headset must be clearly tagged as U/S and placed inside a plastic bag before putting inside
the F/J headset bag. The bag should be labeled USED or PARTIALLY USED before returning the bag to the
designated overhead compartment.
* The F/J headset bags are stowed in the designated overhead compartment and are spread out to allow for
adequate space for each JCL passenger's luggage. Depending on the number of scheduled sectors and seat
configuration for the aircraft, between 2-15 bags will be loaded ex-HKG.
Cocktail Table
It is large enough to provide additional work surface for passenger.
Meal Table
It is stowed under the Cocktail Table.
The new design ensures that passenger can leave the seat even with meal table deployed.
Side storage
The Side Storage is for storing notebook computers, bags and other items inflight, but not during take-off and
landing.
The Side Storage features a water bottle holder and it provides extra knee space for passengers sleeping on their
side.
Shoe Locker
Located under the retractable armrest is the shoe locker. It may be used for storage during take-off and landing
provided the door is closed.
Adjustable Headrest
The 6 ways adjustable Headrest provides flexibility to suit extra personal comfort.
Retractable Armrest
It can be retracted to increase the bed width, as well as to enable easy access in and out of the seat.
To retract, press the button while simultaneously pushing the armrest down. To position the armrest up, simply
press the button. The armrest may be position UP or DOWN for taxi, take-off and landing.
PC POWER
IN-USE LIGHT
EMERGENCY ESCAPE
PATH LIGHTING
Personal Television
The 15.4" wide screen Personal TV can be deployed by press the button, and is independent of the meal table.
The new location of PTV, facilitates an uninterrupted viewing of inflight entertainment allowing for an improved
service delivery.
15.4 inch 16:9 aspect ratio personal television is adjustable and can be tilted to the desired viewing angle.
All function selections are enabled from the retrievable Personal Control Handset (PCH) located in the housing of
each passenger console.
Brightness of the PTV may be adjusted to suit the viewer by means of the PCH.
l To deploy:
l To stow:
Note 1: Should any PTV become unserviceable, Live Safety Demonstration is carried out in the cabin.
Note 2: The JCL PTV - PTV Hinge should withstand an abuse of 200 lbs vertical load.
Note 3: Should the JCL Hinge breaks, the PTV is designed to be able to push back to the stow position.
Coat Hook
Located next to the Personal Television. It is designed for hanging clothing only.
Literature Pocket
Located adjacent to the Attendant Step. It is designed for the safety card and the literature pouch.
Attendant Step
Located on the back shell of the seat and below the bump strip, the Attendant Step provides Cabin Crew and
passenger easy access to the overhead compartment.
TTL Indicator
In case the TTL Indicator light is not working, ensure that the TTL Indicator located next to the legrest is visible.
Ottoman
Passengers can use the Ottoman as an extension of the legrest when they are seated.
When the seat is fully reclined, the ottoman becomes part of the bed, providing a seamless sleeping surface for
passengers' comfort.
The surface of the Ottoman cannot be used for stowing things during taxi, take-off and landing (except duvet /
blanket / pillow).
Note: The space under the ottoman on bulkhead seats cannot be used for stowing things during taxi, take-off
and landing.
OTTOMAN
l The headrest cover is clean, fitted correctly and smooothly. Velcro is not exposed.
l The noise cancelling headset is pre-set in the side cabinet, with cable wiring neatly arranged. The side
cabinet door is open.
l The PTV and the personal control handset are stowed and latched in position.
l All furniture surfaces including meal table, cocktail table and ottoman are clean.
l The literature pocket is clean without rubbish inside and the literature pouch (Inflight Magazine) is neatly
arranged inside.
l The safety card is placed in front and with the aircraft type clearly visible.
ADJUSTABLE HEADREST
ADJUSTABLE SEATBACK
PERSONAL TELEVISION
COAT HOOK
AMENITY STORAGE
RETRACTABLE ARMREST
MEAL TABLE
Adjustable Seatback
Press the seat recline button on the inner side of the armrest and push the seatback backward simultaneously to
recline the seat. To move the seatback upright, lean forward and press the button.
Adjustable Headrest
The headrest can be adjusted up or down to the desired height. Its side cushions can be folded in or out for extra
support.
Retractable Armrest
Except the front row seats, all aisle seats are designed with a retractable armrest allowing Cabin Crew to help
passenger who may have difficulty getting in or out of the seat. To retract the armrest, slightly push down the
armrest & press the recessed button through the hole underneath (near armrest joint).
BUTTON
Coat Hook
Coat Hook is fitted adjacent to the personal television. It is used to hang CLOTHING only and can be used
throughout the flight, including taxi, take-off and landing.
Amenity Storage
Amenity Storage is fitted below the personal television. It must be cleared for taxi, take-off and landing.
Meal Table
Seats not equipped with a bi-fold down table are installed with an in-arm bi-fold stowed table. When deployed, the
table can be moved forward or aft as desired.
Attendant Step
An attendant step is available on all aisle seats except the front row seats. It is used to reach and look into the
overhead compartment if required.
All touch screen PTVs are equipped with Visually Impaired PSS Service (regardless of the availability of PCH).
This provides an alternative for visually impaired passenger to call for Cabin Crew service by double tapping
anywhere at the touch screen monitor. (For detail information, refer to Chapter 1 Section 7 - Visually Impaired)
1. Move hand close to the sensor area (bottom part) of PTV and the PSS button (blue light) will illuminate
2. Touch the PSS button (blue light) to pop up the PSS screen from the PTV
3. Touch the PSS button again, the PSS screen will disappear
PSS SCREEN
PTV
A Multi-port Connector (USB port and iPOD* connector) is installed below the screen allowing passengers to
connect and enjoy their own personal media through the inflight entertainment system once the In-seat AVOD is
switched ON.
iPOD CONNECTOR
USB PORT
Note: The USB port is used to charge mobile and BlackBerry phones only and cannot be used to stream
iPod/iPhone/iPad*.
For connecting iPod/iPhone/iPad*, an iPod* cable is needed to connect stream audio and video to the
inflight entertainment system. It powers the iPod/iPhone* only.
* iPod, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
l To deploy:
1. Push downwards the black release button (as placard) and pull the PTV arm upwards simultaneously.
2. Turn the screen around the PTV joint to choose viewing angle.
l To stow:
2. Push the PTV arm downwards into the armrest stowage. The PTV is properly stowed when the two red
lines aligned.
Note 1: After PTV serviceability check and before passenger boarding, ensure the front row in-arm PTVs
are stowed and locked in position.
Note 2: When the wall mounted monitor is unserviceable & the seats are occupied, ensure the front row
in-arm PTVs are deployed before the safety video demonstration / quarantine video starts. Upon
completion of the safety demo, front row PTVs must be immediately stowed and locked in position.
Note 3: The use of PTV mounted on the armrest for video safety demonstration in Economy Class is
approved by CAD. Those PTVs must be stowed for take-off and landing.
The PCH is provided to all front row seats and is stowed in the cradle on the inner side of armrest. It is stowed
with the IFE and PSS panel facing up, allowing passenger to access the audio and video entertainment functions
while it is stowed. It can be removed from the cradle by pressing the red release button.
Note 1: Front row seats passenger has the option to use either the PCH or the PTV - Touch Screen for
controlling the PSS and IFE Programs.
* *
*
* Not in use yet
LCD Screen
Home Button
Brightness Control
VOL Control
Increases and decreases the volume of the audio / video in the headset.
Tools Button
Arrow Buttons
Phone Button
Press these buttons for phone dialling. Passengers can also make the phone call using the on-screen
buttons.
Cup Holder
Cup Holder is designed to hold a PVC cup and can be used when the meal table is stowed. It must be stowed
during taxi, take-off and landing.
Literature Pocket
The literature pocket installed on the lower part of seatbacks is designed for stowing the safety card and literature
pouch.
Power Socket
Refer to Chapter 1 Section 8 - Inflight Power Source for Electronic Devices.
The 110AC power socket is located adjacent to the life jacket stowage below the seat. It is suitable as a power
source for computers, PDAs, MP3 players and other electronic devices.
Headset Receptacle
A single-prong type headset receptacle (3.5mm in diameter) is located on the front end of the armrest.
HEADSET RECEPTACLE
Y Seat Belt
[Y seat belt is fitted at all front row seats, i.e. row 39A to 39K, row 59A to 59K. It operates the same way as a
standard seat belt.]
l The loose cushion is properly positioned on the seat (applicable to long haul flights only).
l The literature pocket (including 3 small pockets) is clean without rubbish inside and the literature pouch
(Inflight Magazine) is neatly arranged inside.
l The safety card with the aircraft type facing front is clearly visible in the literature pocket.
Attendant calls may be initiated or reset from the PSM and the PCH.
Overhead Compartment
Each overhead compartment has one or two doors with a latch on the bottom edge of the door. The overhead
compartment doors open upwards and give access to the compartment from the aisle. Special damper hinges
control the opening and closing speed of the door. When the door is unlatched, the damper hinges hold the door
in the fully open position. Each overhead compartment has a grip rail installed along its length below the
compartment door.
Adapted to the cabin configuration, different sizes of the overhead compartments are installed.
Depending on their position in the cabin, two types of overhead compartments are installed:
2. Keep away the hand from the latch. The overhead compartment door opens automatically.
l To close:
2. Push the overhead compartment door against the housing until the latch snaps into place.
Doghouse
Doghouses are usually installed behind seats immediately forward of galleys, lavatories, closets and partitions if
space is available.
Closet / Stowage
Note: During take-off, landing, taxiing and turbulence, ensure all closets, doghouses and stowage are properly
closed and locked, i.e.
1. For closets: Ensure both doors are shut and aligned, then turn the handles until they are in the
horizontal position and the red dot is not visible.
2. For doghouses: Slide it shut until it clicks, then lock by pushing handle in until red bar is not visible.
3. For stowage: Close door shut until it clicks, then slide secondary bolt latches all the way in to the
locked position (green dot should appear).
C1C
C1C is located aft of G1C.
C1C-01 facing left hand aisle is fitted with one 11" coat rod.
C1C-02 facing right hand aisle is fitted with two 11" coat rods.
These are used for hanging jackets and the storage of catering items.
LHS RHS
C1C
This stowage is designed with a closet on the right hand side S1CR, and a compartment SICL on the left hand
side for inflight manuals.
S1CL S1CR
Both units are fitted with studs for securing the baby bassinet on top.
Both units are designed for stowing catering items such as individual water bottles.
E2L
It is located forward of L2 door and is designated as storage of emergency equipment.
E2L
E2R
It is located forward of R2 door and is designated as storage of emergency equipment.
E2R
This stowage is designed with compartments accessible from the forward face as well as both aisles.
It is fitted with compartments for emergency equipment, catering items and a small waste bin and magazine racks
facing galley 2.
S2L
It is the stowage in Door 2 area located in front of the first row on the left hand side. It is used for the storage of
catering items.
S2L
S2R
It is located aft of lavatory L36.
It is used for the storage of catering items, as well as baby bassinets, Passenger Transfer Kit and Inflight
Wheelchair.
S2R
S2RA
It is an additional stowage next to S2R.
S2RA
S1CA
It is located behind seats 18D and 18G.
It is designated for engineering items such as spare seat covers. Normally it is closed with blue seal intact.
S2CA
It is located behind seats 21D and 21G.
It is designated for engineering items such as spare seat covers. Normally it is closed with blue seal intact.
Note: For the security check of S1CA & S2CA, Cabin Crew are required to check that the blue seal is intact. If
the blue seal is not intact, check to ensure no suspicious items are hidden inside. Report to the ISM so
that an entry is made in the CDML.
S1CA / S2CA
Lavatory
(For Engineering purposes, the term Toilet or Lavatory are used
in this manual.)
There are 8 lavatories installed in the cabin for the
comfort of passengers and Crew.
Lavatory Door
Each lavatory is provided with an outward opening rigid door or bi-folding door. All lavatory doors are fitted with a
lock which includes a VACANT / OCCUPIED indicator (flag).
Occupied indicator is red, door is locked and cannot be opened from outside.
Vacant indicator is green, door is unlocked and can be opened from outside.
Lavatory doors can be secured in the open position by pushing a metal latch on the door hinge side located at the
top of the door.
move the latch towards the left / right and pull the door inwards.
OCCUPIED VACANT
1. Turn the lock pin to the left or right side with a coin, for example, to unlock the latch.
Lavatory - Interior
l Wash basin unit with drain valve assembly, water faucet and liquid soap dispenser etc.
l Service box for paper towel, paper cup and tissue box
l Airvent
l Amenity drawer
l Ashtray
l Coat hook
l Handgrip **
l Smoke detector
The tissue box dispenser is kept close by means of magnetic plates. Pull the edge of the dispenser to open.
Pictures below show the location of the tissue box dispenser and the loading of tissue box.
The RETURN TO SEAT sign comes on when the FASTEN SEAT BELT signs are switched on.
The attendant call button (when pressed) operates the passenger call chime and lights in the cabin. (Refer to
Chapter 1 Section 5 - Passenger Call System.)
Smoke Detector
Location
One smoke detector is installed in each lavatory extraction duct. Refer to Operations Manual Volume 5 Cabin
Crew Safety and Emergency Procedures Manual, Chapter 1 for details.
A
A SMOKE DETECTOR
AIR EXTRACTION
DUCT
AIRFLOW
AIRFLOW
Description
Each fire extinguisher has these main components:
l A pressure gauge.
l An identification label.
Operation
If there is a fire in the waste bin, the fire extinguisher operates automatically. When the temperature in the waste bin
increases to approximately 77 C (170.6 F), the fusible plug installed in the end of the discharge tube melts and lets the
agent flow into the waste bin.
EXAMPLE
A
EXTINGUISHER
DISCHARGE TUBE
FUSIBLE
PLUG
PRESSURE GAUGE
Water Faucet
General
The water faucet is installed in each lavatory.
Description
The water faucet has the following components:
l An outlet.
Operation
Electrical Water Faucet
l Apply light pressure either to the red or to the blue button. The water flow will start and stop automatically.
l When operating either buttons for the first time, warm water will first flow out of the outlet.
Water Heater
General
The water heater is installed in each lavatory below the wash basin to the hot water connection of the water
faucet.
Description
The water heater has the following components:
l A WATER INLET
l A WATER OUTLET
l A TANK
l An ON/OFF SWITCH
l An INDICATOR LIGHT
Operation
o o o o
A thermoswitch regulates the water temperature between 54 C (129.2 F) and 50 C (122 F). If the thermoswitch has a
o o o o
malfunction, an overheat switch cuts the electrical supply between 72 C (161.6 F) and 82 C (179.6 F).
EXAMPLE
A
WATER HEATER
ON/OFF INDICATOR
SWITCH LIGHT
WATER
OUTLET
PRESSURE
RELIEF
VALVE
A WATER INLET
Description
The drain-valve assembly lets the waste water drain from the wash basin through the drain valve to the drain masts.
Operation
An operating handle at the water faucet let you open and close the drain-valve assembly.
EXAMPLE
DRAIN-VALVE
ASSEMBLY
A
OPERATING
HANDLE
(FOR DRAIN-VALVE
ASSEMBLY)
WATER OUTLET
Drain Valve
Location
A drain valve is installed in the waste water line under each wash basin.
Description
The drain valve lets the waste water drain to the drain masts and stops the leakage of air pressure through the drain
mast.
For more information, refer to Troubleshooting "Manual Override for Wash Basin Drain Valve" (Chapter 1 Section
10).
The Manual Water Supply Shut Off Valve is installed under the water heater inside the cabinet under the sink. A
placard shows picture of the valve in OPEN and CLOSE position.
EXAMPLE
RIGHT ANGLE ARRANGEMENT
LEVER
PLACARD
CONTROL HANDLE
CLOSE POSITION
OPEN POSITION
MANUAL FLUSH
SHUT OFF HANDLE
ACCESS DOORS
MANUAL FLUSH
SHUT OFF HANDLE
Baby Bassinet
A total of 4 fold-type baby bassinets are carried as part of the standard cabin equipment.
l The table for baby bassinet may only be used inflight and must be closed and latched for taxi, take-off and
landing.
l Passenger's own carry-on bassinet may be used but they must fit the table and must be secured properly
with the straps.
Note: Should passenger use the table for other purposes (e.g. placing a meal tray or a small bag), it is required
to ensure the table is secured and the allowable weight is observed.
For detailed handling procedures, refer to ISD Operations Part B Cabin Crew Operating Manual - General
Procedures Chapter 5 Section 5.6.
Business Class
l To Prepare the Baby Bassinet:
1. Place the baby bassinet on the surface in front of the designated seat.
2. Remove the mattress, pillow and sheet and place them beside the baby bassinet.
6. Pull both wire frames until they lock in position one after the other.
7. Neatly line the baby bassinet with the sheet provided. Place the mattress and the pillow in the baby
bassinet.
8. Deploy the hood by pressing the button on the base of the hood frame.
Hood Button
Economy Class
l To Prepare the Baby Bassinet:
2. Remove the mattress, pillow and sheet and place in the baby bassinet bag temporarily.
4. Pull both wire frames until they lock in position one after the other.
5. Neatly line the bassinet with the sheet provided. Place the mattress and the pillow in the baby
bassinet.
6. Deploy the hood by pressing the button at the base of the hood frame.
Note : In order to prevent damage to the baby bassinet, Cabin Crew is required to demonstrate to
passengers how to raise and lower the hood by pressing the button at the base of the hood
frame.
It is recommended to prepare the baby bassinet before deploying the fold-down table.
2. Secure the tables in down position by pulling the table towards the user and ensuring both latches are
down.
3. Secure the baby bassinet with the two safety straps on the bassinet table or the two black straps on
the bassinet itself.
1. Pull the table towards the user and turn both latches up.
2. Bring the table towards the bulkhead until it clicks in the locked position.
Latches UP to Release
Magazine Rack
Magazine racks are installed in Business Class cabin.
l Two magazine rack are mounted on the S2C. The light switch for the magazine rack is located on the
Electrical Panel of G2.
Inflight Wheelchair
The folding wheelchair helps to transport passenger with reduced mobility (weight limit 100 kgs) at boarding,
disembarkation or inflight between seat and lavatory. It is stowed in stowage S2R-21.
The inflight wheelchair is part of aircraft service equipment and must not be off-loaded.
l To set up:
1. Lay the inflight wheelchair flat on the floor with wheels down.
2. Grab the rubber part of the footrest with one hand and the centre handle bar with another hand to
open. Gently pull in opposite directions to fully open until it clicks. Be careful of fingers to avoid finger
trap. See photo A.
PHOTO A
Note: When the inflight wheelchair is in position for passenger, ensure that:
3. The lap straps are placed on the side for easy fastening.
l To close:
2. Pull the 'release cable' and the handle bar located behind the seat of the inflight wheelchair to release
the lock. See photo B.
3. Press together to fold/close the inflight wheelchair completely or until it locks. Again, mind fingers to
prevent finger trap.
PHOTO B
Cabin System
Lighting System
The cabin lights illuminate the cabin and entrance areas. These lights are controlled by the cabin lighting system,
which is part of the Cabin Intercommunication Data System (CIDS).
Different pre-set lighting buttons on the upper menu "GENERAL CABIN SETTINGS" are to be used to
control the Business Class cabin.
l Board (boarding)
l Dep (departure)
l Arr (arrival)
l Dis-embark (disembarkation)
l Transit
The "DAY/NIGHT" button is for setting the "DAY" mode or "NIGHT" mode.
Note: The "DAY / NIGHT" button must be set before selecting any scenario buttons.
The Main ON/OFF is for turning on or off the lights on the side wall, ceiling, entry way, overhead reading
lights of the whole cabin.
The R/L ON and R/L OFF buttons are used to turn on or off all overhead reading lights. It is normally for
maintenance personnel used to check the serviceability of all overhead reading lights.
Additional menu consists of the following pre-set lighting buttons will be displayed when the "select" button
on individual class is pressed. These buttons will control the cabin lighting in the selected class only.
l Relax
l Sleep
l Wake up
Adjacent to the "select" button displays the current light settings and the status of the selected pre-set
lighting button i.e. RUN or END.
FWD ARTWORK LT - to control the artwork lights for the artwork fitted on S1C and S2C.
AFT ARTWORK LT - to control the artwork lights for the artwork fitted forward of G2 and aft Business Class
partition.
To switch off the lights, press the active "green" button a second time.
"Entry" - To set the lights intensity of the selected entrance area, on the corresponding menu, touch one of
the following keys:
To switch off the entrance area lights, press the active "green" button a second time.
Note: The lights in the forward entry area (behind the cockpit) decrease in intensity automatically when
the cockpit door is opened while the engines are running.
The separate switches on the lighting control panel at L1 station controls each of the lighting strips.
The integral light of WDO and AISLE push buttons come on automatically when any CABIN push button
is pressed. To switch off, simply press the corresponding switch. When pressed again, the illumination of the
selected area comes on at the intensity level previously selected.
When CABIN YCL push button is pressed, the illumination of the Economy Class cabin lights come on
100%.
When DIM 1" push button is pressed, the illumination of the Economy Class cabin lights comes on 38%.
When DIM 2" push button is pressed, the illumination of the Economy Class cabin lights comes on 10%.
When NIGHT push button is pressed, limited fluorescent lights in the centre ceiling panels (left and right)
are switched on to 10% illumination level.
Pressing the selected push button again will turn the cabin lights completely off except those lights near the
lavatories will maintain at 10% illumination level.
Guidelines for the cabin light setting is available in the ISD Operations Part B Cabin Crew Operating Manual
- General Procedures, Chapter 1.
The ENTRY push buttons cause the fluorescent lights at all entry areas and Door 1 Service Centre to
come on at 100% illumination intensity.
When DIM 1" push button is pressed, the illumination of the lights in the respective entry areas come on
50%
When DIM 2" push button is pressed, the illumination of the lights in the respective entry areas come on
10%.
Pressing the selected push button again will turn the entry lights completely off.
The LAV MAINT push button provides lighting to the lavatory for servicing (this push button is for
maintenance only). It should be "OFF" at all times during inflight.
"R/L ON" and" "R/L OFF" push buttons are for turning on or off all overhead reading lights.
Note 1: The lights in the forward entry area (behind the cockpit) decrease in intensity automatically when the
cockpit door is opened while the engines are running.
Note 2: The selected push button illuminates green to show current selections. e.g if DIM 1" is selected, 'DIM
1" push button will be illuminated Green" and CABIN and DIM 2" push buttons will be in 'Amber.
Individual reading light can also be controlled from the push button (P/B) switch which is installed next to it.
Pushing the push button turns on the light and pushing it again turns off the light (not applicable to HLP/R/W).
Cabin Crew are to follow the guidelines below when addressing defective reading lights, i.e. reading lights cannot
be switched off or if it flickers:
l Advise ISM of the location of the defective reading light so that it can be re-set via Cabin Terminal (CT).
l If the defective reading light still cannot be fixed, the reading light covers can be used upon passenger's
request.
l Caution must be taken when placing the cover onto the defective reading light as the light may generate a
tremendous amount of heat.
l A ring is fitted around the reading light cover to ensure it stays in place.
l The reading light cover can be used for more than 6 hours. Cabin Crew should continue to be vigilant
especially if the reading light cover is used for an extended period of time.
l Details of the defective reading light and its location must be logged in the CDML.
A
CABIN CREW
WORK LIGHT
PUSH BUTTON
SWITCH
Lavatory Lighting
The lavatory light system is controlled by the CIDS.
n The fluorescent tube and the wash-table / auxiliary lights illuminate with reduced intensity,
n The fluorescent tube and the wash-table / auxiliary lights illuminate with full intensity.
MIRROR LIGHT
WASH-TABLE LIGHT
(LED STRIP)
l galleys
l lavatories
l To discard the waste from the toilet bowl to the waste tanks.
l To discard the wastewater from the wash basins (for example in the lavatories and the galleys) through the
heated drain masts overboard.
The FAP, located at L1 door, is used to control and to indicate the water / waste system.
EXAMPLE OF WATER
SUPPLIED EQUIPMENT
GALLEY
LAVATORY
WATER TANK
BULK CARGO
COMPARTMENT DOOR
AFT CARGO
COMPARTMENT DOOR
WASTE
SERVICE PANEL
POTABLE WATER
SERVICE PANEL
SYSTEM COMPONENTS
Water Tank
Location
Two water tanks are on board of the aircraft :
l One is located RH in the AFT cargo compartment behind the lining panels, directly behind the AFT cargo
compartment door.
l One is located RH behind the bulk cargo compartment, near the partition wall.
Capacity
Each tank has a usable capacity of 350 liters (92 US Gallons) amounting to a total capacity of 700 liters (184 US
Gallons).
Water Supply
The pressurization of the water system is achieved with compressed air. This ensures that the water flows from
the water tanks to the galleys and lavatories.
Description
l Lavatory
n Drain Assembly
The drain assembly is installed at the bottom of the wash basin and is connected to its overflow.
n Drain Valve
The drain valve is installed below the drain assembly in the waste water line of the lavatory. It lets the
waste water drain to the drain masts and stops the leakage of air pressure through the drain mast.
l Galleys
n Drain Valve
The drain valve is installed below the sink in the waste water line of the galleys. It lets the waste water
drain to the drain masts and stops the leakage of air pressure through the drain mast.
A
FWD OUTLET
A
AFT
DRAIN
VALVE
FWD
DRAIN MAST AFT DRAIN MAST
WASTEWATER LINE
Waste Tank
Location
Two waste tanks are on board the aircraft located behind the bulk cargo compartment.
Capacity
Each waste tank has a capacity of 350 liters (92 US Gallons). This means a total capacity of 700 liters (184 US
Gallons).
Air Conditioning
The engines or the APU supply the aircraft with fresh air. This air is controlled for pressure, temperature and
humidity to ensure the comfort of the passengers. A certain part of the used air is mixed to the fresh air by mixer
units. The rest of the used air is discharged overboard.
The air for the passenger cabin is delivered from the underfloor mixer unit into cabin distribution lines, which
supply the different cabin air outlets.
The cabin air is distributed through cabin outlets (above the overhead compartments).
The used air is extracted through panels near the cabin floor.
Galley Ventilation
Some galleys have an air outlet in their upper part. The air outlet is connected to the cabin air distribution system.
The air outlets are adjustable for the flow direction, and they are closed by turning them into the closed-position.
Through connections inside of the galley, the used air is extracted and completely discharged overboard.
EXAMPLE
A A
AIR OUTLET
(NOZZLE)
Lavatory Ventilation
Cabin air enters the lavatory through the grills in the door and through the air outlet on the LAVATORY SERVICE
UNIT (LSU).
The air outlet is adjustable for flow direction and flow rate (0% to 100%).
Through the grill in the lavatory ceiling, the used air is extracted and completely discharged overboard.
Behind the grill in the lavatory ceiling, a SMOKE DETECTOR is installed to monitor the extracted air. If there is
smoke in the extracted air, a visual and aural alert comes on.
A
A AIR OUTLET
100%
0%
The temperature can be controlled between 18C (64F) (COLD) and 30C (86F) (HOT). The 12 oclock position
is 24C (75F).
The temperature can be controlled between 18C (64F) (COLD) and 30C (86F) (HOT). The 12 oclock position
is 24C (75F).
By pressing the cabin temperature hard key on the Foward Attendant Panel, the cabin temperature page is
displayed on the screen.
Press the selected soft keys ( + or - ) to increase or decrease the temperature of different cabin zones. Each
push of the buttons changes the temperature by plus or minus 0.5oC.
The total change is limited to plus or minus 2.5oC / 3oC of the temperature pre-selected in the cockpit. Should the
temperature need to be increased or decreased beyond the limit, the Cockpit Crew must be informed to read just
the selected cabin temperature. Any change from the cockpit must be validated in the cabin by pressing the
COCKPIT SELECTED TEMP key on the PIM.
When the COCKPIT SELECTED TEMP soft key is pressed, all pre-selected temperatures switch back to the
cockpit selected temperature.
To activate the CABIN TEMPERATURE MENU touch the TEMP button or the related aircraft symbol on the
screen. On this menu page it is possible to reset the cabin temperature correction to the cockpit selected cabin
temperature by touching the RESET button on the screen.
To control / correct the temperature, touch the related seat row S/R button on the screen.
After selection of a cabin zone a ZONE TEMPERATURE CONTROL WINDOW appears on the screen.
Pre-select Temp
In Cockpit
Actual Temperature
By touching the up or down button on the screen, the cabin temperature can be increased or decreased by
+/-0.5C. To reset the cabin temperature to the cockpit selected temperature touch the RESET button on the
screen.
Fault Message:
Failure message screen may be shown on the FAP. For more information, refer to Troubleshooting "Inoperative
Cabin Temperature Control at FAP" (Chapter 1 Section10).
l The cabin temperature on the FAP should be set to the cockpit selected temperature by touching the
RESET button in the CABIN TEMPERATURE MENU page on the FAP.
These setting provides a good cabin temperature comfort for most of the operating conditions.
Inflight:
l Normally the master temperature pre-selection on the cockpit overhead panel (255VU) should not be
changed during flight. In case of a cockpit pre-selection change is required, Cabin Crew should be informed
because there is no automatic indication in the cabin.
Any selection on the cabin temperature selector in the cockpit must be validated by touching the RESET
button in the CABIN TEMPERATURE MENU page on the FAP. As a consequence the CABIN
TEMPERATURE MENU page will show the new selected cabin temperature including the altitude correction
for each of the cabin zones. Without this validation the new setting would not take effect to the system.
l If required, Cabin Crew should adjust the zone temperature up to plus or minus 2.5oC / 3oC each time.
Note: Any change of the temperature selection will initiate the system to blow either colder or hotter air into the
cabin which may result in a temporary discomfort for the passengers. To reach a stabilized temperature
again the system needs about 20 minutes. 10 minutes for cabin temperature adjustment plus 10 minutes
to compensate for furniture and lining heat dissipation. After a cabin temperature change allow the cabin
temperature to stabilize again before the selected temperature is changed again.
An "ON/OFF" push button switch is fitted adjacent to the L1 crew seat. The system is only operative under the
following conditions:
No Crew action is normally required unless the passengers in the aft JCL cabin complain that it is too warm. For
example, the aircraft is holding on the ground and waiting for take-off for a long time. Cabin Crew may manually
switch OFF the system, by pressing the Heated Air Outlet 'ON/OFF' button.
Note: Cabin Crew is ONLY required to report to the ISM if the "FAULT" light illuminates INFLIGHT so that the
defect is entered in the Cabin Defect Maintenance Log (CDML).
5005VE
5001VE
FR76
FR71
FR18
FR11
VE PANEL LOCATION
l They are installed to protect the electrical circuits of their related components.
Description
The VE panels have rows of circuit breakers. The function of each circuit breaker is shown below the related
circuit breaker. The location of the circuit breaker is defined through a matrix (Letter x Number):
Example:
l If a circuit breaker is installed in row C on position 8 (column 8) the related location is called C8.
l In this case the circuit breaker C8 protects the electrical circuit which is responsible for the cabin lighting on
the right hand window side in the middle of the cabin area.
CIDS DEU A
PASSENGER COMP SEATS FWD NORM MID NORM HEATING PASSENGER COMP SEATS
FWD LEFT RIGHT CENTER MID 1 LEFT RIGHT CRC MID
LIGHT - CABIN
CEILING WINDOW ENTRY ELECTRONIC PAX READ.LIGHT
LH FWD RH LH MID RH LH FWD RH LH MID RH FWD WAT.FAUCET MIDDLE HATRACK
12 G925-92613-206 M
AFIS PAX NETWORK
ESU CWLU 1-3 CNSU A B C
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
VE PANEL 5001VE
WAT SYST LAVATORY AFT & MID DOOR 3 DOOR AREA HEATING FPH IPCU
QUANT HOT WATER DOOR 3 DOOR 4 EMER.EX.DOOR AFT
IND OCCPD L61 L73 L74 L62 LH RH LH RH LH RH FPH+SAFH
LIGHT
LAV PAX & CABIN ATTND
AFT&MID LATERAL HATR MIDDLE HATR LAT HATR LDMCRLAT HATR
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
VE PANEL 5005VE
Note: A cover protects the VACUUM TOILET SYSTEM RESET push button against unintentional use.
Communication System
Interphone System
The interphone system is a part of the Cabin Intercommunication Data System (CIDS).
It entails the use of a handset and triggers the activation of audio / visual signals by way of the Area Call Panel
(ACP) and Attendant Indication Panel (AIP).
ACP
AMBER BLUE PINK BLUE AMBER
1 2 ALL 1 2 ALL
3 4 3 4
PRIO
CAPT CAPT RESET
CIDS PRIO
CAPT CAPT RESET
PTT PTT
Cabin Interphone
Each main Cabin Crew station is equipped with an attendant handset (total 8) with P/A and interphone capabilities
and the associated Attendant Indication Panel (AIP).
The handsets are accessible to Cabin Crew while seated with their seat belts fastened.
Each attendant handset has integrated keys for P/A and calls.
Designator Station
PURS Purser
1 L1 / R1
2 L2 / R2
3 L3 / R3
4 L4 / R4
4. Listen to the handset for a response or look at the AIP to check that the call has been put through.
5. When the call is answered, talk into the handset. DO NOT PRESS the PTT bar; this is used only
when making P/A announcements.
1. Lift handset.
2. Speak.
The Purser call allows a call to be made to the Inflight Service Manager (ISM) without knowing his/her
location on the aircraft. The ISM is alerted by a distinct chime and can answer the call from any station:
1. Lift handset.
2. Speak.
It is not required to press the INTPH key to make a call to the Flight Deck. It is only required to press on
the key CAPT or PRIO CAPT (for emergency calls).
Note 2: The ACP light and the AIP message will extinguish when the handset at the receiving station is
retrieved from the receptacle.
Note 1: * = the door number where the call is made. For example, if the call is made from L2, the AIP at the
receiving station will show "CALL 2L ATTND".
Note 2: ** = the door number being called. For example, if calling L3 station, the AIP at the calling station will
show "3L ATTND".
Note 3: Maximum cabin stations included in conference mode for a priority call (PRIO CAPT) is 8.
Note 1: * = the door number where the call is made. For example, if the call is made from L2, the AIP at the
receiving station will show "CALL 2L ATTND".
Note 2: ** = the door number being called. For example, if calling L3 stations, the AIP at the calling station will
show "3L ATTND".
Note 3: Maximum cabin stations included in conference mode for a priority call (PRIO CAPT) is 8.
Passenger Address
The Passenger Address (P/A) system distributes the P/A related announcements from the cockpit, the crew
stations, the Pre-recorded Announcement and Music (PRAM) and the Video Control Unit (VCU) to all assigned
passenger loudspeakers (including lavatories and galley areas).
PA
INTP
H PUR
S
1
2 ALL
3
4
PRIO
CAP
T CAP
T RE
S ET
PTT
PUSH TO TALK
If the keys on the handset are pushed in a specific sequence, different connections for the respective P/A
announcements can be set.
The following table shows the functions which are available from the handsets:
l P/A Indication
n During the dial procedure the dial information is displayed in the upper row of the respective Attendant
Indication Panel (AIP).
n In addition, the following handset operation related messages could appear in the upper row of the
calling AIP while the dialing is in process:
Information Explanation
BUSY Called station is engaged
CNCL Communication is interrupted by a call with a higher priority
OVER Station is connected to a call with a higher priority
ERR A wrong code has been dialed
RST Reset push button is pressed
WAIT P/A CALL Passenger Address system is already in use
n If the dial procedure is finished the respective status information is indicated on all assigned AIPs.
n To raise the attention for these communication information a LOW-HIGH-LOW chime is heard and
the green AIP indicator light comes on additionally. This light is located on the right side of the AIP.
n A red indicator light for system and emergency messages is located on the left side, completed by an
information which is displayed in the lower row of the AIP. Refer to System Components.
l Functional Priority
n The P/A function with the higher priority overrides the function with the lower priority.
Level Function
1 Direct P/A + P/A from Audio Management Unit (Flight Deck)
2 All remaining P/A functions
Note: Level 1 has the highest and level 2 the lowest priority.
l Source Priority
n A P/A source with a higher priority interrupts a P/A announcement from a source with a lower priority.
Only the announcement from the source with the higher priority is heard.
Level Source
1 Boom Set, Oxygen Mask (AMU)
2 Cockpit Handset (HS)
3 Purser Handset (HS)
4 Attendant Handset (HS)
5 Prerecorded Announcement (PRAM)
6 EVAC Signalling Tone
7 Video or Entertainment Sounds (VCU)
8 Boarding Music
Note: If the purser handset is not assigned (optional), it will have the same priority level as an attendant
handset. Level 1 has the highest and level 8 the lowest priority with the exception that an announcement
coming from a source of a lower priority has a higher functional priority.
P/A Setting
It is possible to cancel selected and initiated functions manually. Furthermore, the P/A system adjusts the volume
function in some cases automatically.
n Hooking the handset to the cradle or pushing the RESET button on the handset cancels a P/A function
initiated by the handsets functional keys.
n If a function is initiated by pushing the PTT button, the release of this button cancels the function.
l Volume Adjustment
n In the case of LOW CABIN-PRESSURE or ENGINE ON the volume of a P/A announcement increases
automatically.
n To avoid a feedback the volume of the P/A announcement in the area around the respective handset
decreases autom atically.
n For the same reason the volume in the area of the cockpit door decreases if the cockpit door is opened
during an announcement.
Each colour corresponds to a specific call. The fields are used in steady and in flashing modes.
A total of 14 Area Call Panels are installed in the ceiling near each crew station.
l In the ceiling middle of forward Economy Class (left and right hand side)
1. Illuminates the Attendant Call push button (Row Light for HLP/R/W) in the PSM above the seat
2. Illuminates the blue ACP light in the zone on the side of the call is initiated
ATTENDANT CALL
PUSH BUTTON
PASSENGER SERVICE UNIT
(PSU)
To RESET a call light, press the call reset button on the PCH or press again the call button on the PSM.
Note: If a passenger makes a call from the seat during boarding when all the seat row numbering lights are
illuminated in steady mode, the respective seat row numbering light will flash. As soon as all doors are
closed, seat row numbering lights are switched off and will illuminate in steady mode when activated by a
passenger call.
EXAMPLE
LAVATORY
A
ATTENDANT CALL
A P/B
Indication
After a PASSENGER CALL is initiated:
l The amber call light mounted on the outside wall of the related lavatory comes on.
l In the related cabin zone the amber indication field (LED) of the ACP comes on steady.
l The cabin zone related AIP shows the calling lavatory in the lower line of its display (e.g. CALL LAV 11).
l An additional arrow (->) located in the lower right corner of the AIP display indicates that more than only one
call from a lavatory is started.
Note: It is not possible to prevent the HI chime through pushing the CHIME INHIBIT key when the Passenger
CALL is initiated from a lavatory.
l Push the CALL RESET key on the SEAT SETTING page of the FAP.
Note: Closing the aircraft doors at the end of the boarding procedure will automatically lead to the reset of all
visual effects initiated through a PASSENGER CALL.
Chime System
A chime is initiated from:
l A call made from any crew station to another (including the Flight Deck)
l A passenger call
l A lavatory call
Note 1: To minimize disturbance to passengers sitting nearby doors 2 and 3, the passenger call and lavatory
call audio chime are deactivated at doors 2 and 3 areas.
Note 2: The visual indication on the respective AIP and ACP remain.
Note 3: The audio chime and visual indication on the AIP and ACP for the aft JCL cabin and the forward YCL
cabin are connected to doors 1 and 4 respectively.
The indicator lights serve to attract attention. Green for communication information, red for system and
emergency information.
One Attendant Indication Panel is mounted near each crew station equipped with a handset.
Priority
This table contains the priorities for the displayed messages on the AIP.
A maximum number of 8 different priorities is possible (1 is the highest and 8 is the lowest).
If the higher indication is reset, the AIP will display the previous indication. The indications are arranged
according to their priority.
Ordinance Sign
Signs indicating No Smoking and / or Fasten Seat Belt conditions are located in the PSMs and other cabin
locations which ensure visibility to all passengers. A Return To Seat sign is installed in each lavatory and is
visible only when the sign is illuminated.
A LO chime sounds over the Passenger Address loudspeakers each time the signs illuminate or extinguish.
Galley System
Service Centre
Three service centres are installed for the storing,
preparing and serving of meals, refreshments or L G
beverages. Electrical control panels, fresh water,
waste disposal and air outlets are provided. G
G C L
S S
Galley systems are configured to support two full S S
G
l G1 forward of the R1 door and is aft facing.
VCC S S L
l GIC in the L1 and R1 cross-aisle area and is S
S
forward facing. S
DH
DH L
Situated aft of L4 and R4 doors and consists of four L L L L
galley units: S S
Aft Stowage
A stowage unit is situated in the aft of the aircraft
between Galleys 6 and 7. DH
G G
G G
S
Galley 1
Utility Drawer
Paper Clip
Steam Ovens x 3
Emergency Equipment
Hot Cup
Spigot
Drain Pull
Galley 1C
Wall-mounted Phone
Steam Oven
Ice Drawer
Full or Half Size Cart
Bay x 2 (over-cart
chilled)
Chilled Compartment
Full Size Cart Bay
Espresso Machine
Beverage Maker x 2
Sink with perforated lid
Galley 1L
Misc. Stowage x 3
Upper -
Emergency
Equipment
Lower -
Misc stowage
Standard Unit x 2
Waste Flap
Soiled Linen Flap
Waste Compartment
Utility Drawer
Soiled Linen
Compartment
Trolley & wine cage x 2
Galley 2
Galley 5
Electrical Panel
Ice Drawers
Chilled
Compartment
Galley 5R
Miscellaneous Stowage
Spigot
Standard Unit
Waste Flap
Waste
Compartment
Galley 6
Standard Unit x 7
Electrical Panel
Miscellaneous Stowage
x2
Miscellaneous
Stowage
Oven
Controller
Chilled Compartment
Manual Water
Beverage Maker x 2 shut-off &
Drain Pull
Trash Compactor
Compartment for
Emergency
Equipment
Crew Seats
(R4, R4A)
Miscellaneous
Stowage
Galley 7
Standard Unit x 6
Electrical Panel
Oven
Controller
Miscellaneous Miscellaneous
Stowage Stowage
Ice Drawers x 2
Oven x 5
Beverage Maker x 2
Full or Half Size Cart
Bay x 2
(over-cart chilled) Manual Water
Shut-off
Spigot
Chilled Full or Half
Size Cart Bay x 2 Drain
Pull
Chilled Full
Size Cart Bay Antiseptic Sink with lid
x3 Hand Gel
Holder
Compartment for
Emergency
Equipment
Crew Seats
(L4, L4A)
Miscellaneous
Stowage
Stowage Unit S8
Miscellaneous Stowage
Waste Flap x 2
Waste Compartment x 2
Galley Electrics
The following classification of galley electrical functions is referred to in the Cabin Crew Operational Checklists
(CCOC):
l Lights
l Ovens
l Hot Cups
Precaution: Non-essential electrics are used only as required and are subject to the electrical power
restrictions applicable to different aircraft types.
4. At terminating stations, Cabin Crew must check that all galley electrics are OFF.
Galley Lights
Galley area lights at Door 1 and 4 Service Centres are controlled by 'ENTRY' switch on the FAP/AAPs.
A rotary switch with four position 'OFF-BRT-DIM1-DIM2' is installed on the Electrical Panel of Galley 2 and Galley
7 to control galley area lights at Door 2 and Door 4 Service Centre.
Electrical Panel
Each galley fitted with an Electrical Panel which contains the following main equipment:
l Circuit Breaker
l Control Switch
l Indicator Light
All controls are placarded. The general arrangement is organised logically in relative to the connected equipment.
Individual oven control modules are separately installed in the galley units where ovens are equipped.
Operation
Circuit Breaker
All circuit breakers associated with the electrical equipment for that galley. Circuit breakers operate automatically
and secure the related electrical circuit. When a circuit breaker trips to open position (refer to Figure 1), the circuit
has been overloaded.
l Faulty Equipment
If an electrical fault develops in the equipment connected to a circuit breaker, the circuit breaker will
automatically open to cut off the power to the faulty equipment. A circuit breaker that has opened
automatically should not be CLOSED unless advised by the Flight Crew.
A circuit breaker can be opened by PULLING on the black button of the circuit breaker that protrudes
through the panel. Pulling this button opens the circuit breaker and removes the electrical power from the
equipment connected to the circuit breaker. When the circuit breaker is opened a white collar appears
between the circuit breaker button and the mounting panel (Refer to Figure 1).
A circuit breaker can be closed by PUSHING on the black button until the circuit breaker 'clicks' and the
white collar disappears. This will reapply power to the equipment connected to the circuit breaker/s (Refer to
Figure 2).
White Collar
No White Collar
Panel
Precaution 1: Before opening a circuit breaker, ensure that the correct circuit breaker is going to be opened.
All circuit breakers are placarded near them showing what equipment is connected to the circuit
breaker.
Precaution 2: NEVER reset a circuit breaker that has opened automatically without consulting the Flight Crew
first.
Precaution 3: A circuit breaker that has opened automatically may be reset once. If circuit breaker opens
automatically again, DO NOT attempt to re-close the circuit breaker again.
Note: All malfunctions and abnormalities must be reported to Inflight Service Manager and Flight Crew.
Appropriate entry must be made in the Cabin Defect Maintenance Log.
Control Switch
Control switches are installed on the electrical panel to power ON/OFF the electrical equipment fitted in the
galleys. For example: Air Chiller, Galley Work Light etc.
When required, press the LOAD SHED switch to alternate electrical power between oven and beverage maker
or chiller as necessary.
Red ON indicates an overheat/overload of the circuit system. The Flight Crew should be notified if a red indicator
is illuminated and details should be written down in the Cabin Defect Maintenance Log (CDML).
Freezing of Pipes
If there is no water supply in G6/G7 or the sink drain is found to be blocked, it could mean the pipes are frozen
(especially on long haul flights). Check if the PWR ON' and HT ON' buttons are illuminated on the panel and log
the defect in the CDML e.g. G6 no water supply.
Refrigeration System
The refrigeration system is designed to maintain a temperature of 5C (40F) in the food cart / compartment under
normal conditions. Refrigeration of the food carts and galley compartments is achieved by means of forced chilled
air circulation. (See 'Refrigeration Ducting System' for details).
Remote type chillers are fitted above the galley ceiling or below the galley floor at each service centre. Galley
units installed with air-conditioning outlets are located at G1, G1C, G2, G5, G6 and G7.
Each galley chilling system has one chiller unit supplying chilled air through ducting to the following:
l Chilled compartment
Operation
Press power 'ON' and switch will illuminate AMBER.
The Refrigeration Ducting Temperature starts to fall to the operating temperature of approximately 8C to -10C.
The Chiller Duct Temp indicator measures the temperature of the air being returned to the chiller unit, it does not
measure the temperature of the food itself in the galley. Thus temperature of the returning airflow to the chiller
unit will always be higher than the actual food temperature.
At pre-determined intervals, chiller unit enters to a "Defrost Cycle" wherein chiller blows warm air for 10 to 20
minutes to melt any ice that may have built up in the system during the chilling cycle.
A duct temperature sensor for fire protection is provided in each refrigeration system. It will turn off power to the
duct air circulation blower in the event that the temperature in the final return duct to the chiller exceeds 71C
(160F). The 'DUCT OHEAT / COMP OHEAT' indicator light will illuminate 'RED' on the galley's electrical panel
when the chiller is in the overheated condition. Flight Crew should be notified if the 'RED' indicator light is
illuminated.
Chilled Compartments
Chilled compartments and ice drawers are fitted in G1C, G5, G6 and G7. Rails are fitted inside the chilled
compartments to carry trays; without the trays, they can be used for bulk stowage.
Condensation from the Refrigeration System and ducts is collected and drained into the galley drainage.
Refrigeration Valve
Inlet and exhaust valves are provided in the Refrigeration Ducting System at each refrigerated cart location that
will allow air flow through the cart and will automatically close when the cart is removed. Air flow direction through
the cart will be via the upper cart grill and out through the lower grill, the end part of the cart will press against two
spring loaded pins at the air duct inlet valve which will cause the valve to open and allow unrestricted air flow.
Removal of pressure from the pins will close the valve thus cutting off the air flow.
FOODCART
MESH
l When food cart interfaces with refrigeration valve, back of cart will press against spring loaded pins causing
the valve to open. When food cart is removed from stowage, valve will automatically resume closed position.
l DO NOT stow food carts in reverse position, i.e. the back door facing outwards (with airflow grills), as this
will block the airflow and may cause overheating and a shortened life span of the chiller.
Drain System
Sinks are provided in G1, G1C, G2, G5R and G7 to facilitate drainage of liquid waste.
Adjacent to each sink is a knob which is connected to a drain valve. This drain valve stops the hissing noise from
the drains. Normally, valve operation is automatic. The knob will manually open the drain valve. A placard next to
the knob reads : Pull to clear blocked drain.
2. If only a small amount of coloured liquid is to be disposed (e.g. half glass of soft drink, wine, etc), rinse the
sink briefly with a small amount of water directly from the spigot.
3. Keep the sink clean by ensuring it is wiped down with a kitchen paper towel after use. Ensure any soaked
kitchen paper is cleared from the sink.
4. If sink is clogged, sink drainage is slow and/or there is overflow of 'grey' water below the ice drawer, do not
pour any more liquids into the sink. Use toilet bowls to dispose of liquids. Defect details must be logged in
the Cabin Defect Maintenance Log (CDML).
[Caution: DO NOT pour liquids (including clear water) through the galley sinks while the aircraft is stationary on
ground as liquids poured to the sink drains directly on ground.]
Dispose of any unused dairy products into the toilet bowl and flush the toilet to wash the residual away.
If milk or cream is accidentally poured down the sink, immediately flush with water to help prevent the milk from
curdling down-stream.
Dispose of these into the toilet bowl and flush the toilet to wash the residual away.
Noodles Disposal
Noodle filter bags are provided in the Economy Class F/A Kit and are to be used for disposing noodles soup.
Rinse the sink with hot water to help clear any possible residue or grease from the drain pipes.
Place noodle residue into a plastic bag and tightly seal before disposing in the waste bin.
Steam Oven
Introduction
The steam ovens are efficient, effective and reliable way of heating meals. One of its advantages is that it keeps
food moist ensuring that the entrees do not dry out too easily. The cooking cycle is very gentle and this helps
preserve the colour of vegetables.
A decal is fitted on the upper part of the oven door. Cabin Crew are to make use of this space to stick meal
menus or labels and refrain from sticking notes directly onto the oven door in order to avoid melting of any tape
posted, to prevent damaging the door painted surface.
Location
Ovens are fitted in the following locations :
Galley Units
G1 3
G1C 1
G6 4
G7 5
Total 13
Door Operation
1. To open door, unlock the safety latch and turn door knob to 'SAFE' (this releases door bolts so that the door
can be opened) then turn to 'OPEN' position.
2. To close door, turn door knob to 'OPEN' position and push door, then turn the door knob to 'LOCK' position.
Ensure the safety latch is down. The oven is ready for operation.
3. To open door after cooking, unlock the safety latch and turn door knob from 'LOCK' to 'SAFE' position, this
permits steam to escape without harming the user. Turn the door knob to 'OPEN' position to retrieve oven
contents.
Safety Latch
Door Knob
Oven Operation
1. Turn on the oven by pressing the ON/OFF switch, display lights up and shows 'CATHAY PACIFIC'.
2. After a few seconds the display shows 'STAND BY' and 'Temp C' (oven temperature).
3. Select temperature by pressing the LOW / MEDIUM / DRYHEAT switch and the selected temperature switch
lights up (recommended initial cooking temperature is MEDIUM).
4. Select time by pressing 'TIME s' or 'TIME t' switches (recommended initial cooking cycle is 10-12 minutes
for MEDIUM heat setting).
6. When cooking time is finished, a series of audible beeps is heard, the 'READY' indicator will blink and
'PROGRAM END' is shown on the display.
Note 1: The "CLEAR" switch can be used at any time to stop or change the program.
Note 2: To confirm program, press the applicable temperature switch once more.
Note 3: Default (standard set) times can be changed by pushing the "TIME s" or "TIME t" switches when
setting the program.
Standard
Functional Switch
(Default Time)
PRE-SET (only when cooking start time delay is needed) 10 mins
LOW with steam (Temperature 110C) 20 mins
MEDIUM with steam (Temperature 130C) 20 mins
DRY HEAT (temperature 170C) 20 mins
l If error message repeats, stop oven operation and log down details in the Cabin Defect Maintenance Log
(CDML).
** l Check if oven door is closed properly, seal not damaged or water supply is available (Water Shut off
Valve is in ON position).
l If error message is repeating on LED display, log down details in the CDML.
l Oven can operate on DRY HEAT mode when water supply is unavailable.
Note 1: After an oven content fire, it is necessary to leave the burnt content in the oven for subsequent
investigation by Engineering. Please seal the affected oven and advise Caterers not to remove contents
from the oven.
Note 2: In the event of being short of passenger entrees, it is up to the initiative and decision of the Inflight
Service Manager and Section Leader to decide upon removing any undamaged and edible entrees
from the affected oven (leaving only the burnt and inedible entrees in the oven). Please allow not less
than 15 minutes for the oven to cool down before opening and have fire extinguishers standing by.
Hot Cup
Location
Hot cup is provided in galley unit G1.
Operation
1. Raise the restraint bracket.
2. Push the hot cup firmly into the receptacle and secure with the restraint bracket.
3. To activate the hot cup, the rotary timer switch must be turned past ten minute mark in the first instance
before setting the required heating time.
4. Check that the indicator light is ON while the hot cup is in operation.
5. When the set time has elapsed, the power will be cut off and the ON light will extinguish.
6. To retrieve the hot cup, lift up the restraint bracket and pull down the removal lever. The hot cup will be
removed from the socket.
Note 1: Never remove a hot cup while the power is still ON.
Note 2: Some unit is fitted with a secondary restraining wire to secure the hot cup for take-off and landing.
50 10
Beverage Maker
Location
Beverage makers are fitted in the following locations:
Galley Units
G1C 2
G2 1
G6 2
G7 2
Total 7
Each beverage maker provides automatic brewing of not less than 50 oz of coffee / tea by the Pillow Pack'
principle in 3 minutes, with a 3-minute (approx.) recovery period between brew cycles.
The temperature of coffee is approximately 175 - 195F right after brewing. The 50 watts warmer plate will
maintain the brewed coffee in approximately 165 - 195F for 30 minutes.
Operation
1. Operate the "ON / OFF" master switch on the service electrical panel.
2. Insert pillow pack, seam facing downwards, insert holder and position decanter on warmer plate.
4. Press the 'ON / OFF' switch (Blue light). If the light fails to illuminate due to low water level, the 'NO
WATER' (Red light) switch will illuminate until sufficient water is available.
5. After illumination of the 'ON / OFF' switch, press the 'BREW' switch (Yellow light).
6. The coffee / tea is ready for use when the 'BREW' light is automatically extinguished.
7. Press the 'WARMER' switch (Amber light) to activate the warmer plate.
Note: On beverage makers with touch button controls the warmer plate can only be operated with the 'ON /
OFF' master switch latched in the 'ON' position.
BREW BUTTON
BREW HOLDER
BREW HANDLE
Each beverage maker provides automatic brewing of not less than 48 oz of coffee in approximately 3 minutes,
with brews after that to start in approximately 60 seconds.
The temperature of coffee is approximately 175 - 195F right after brewing. The 25 watts warmer plate will
maintain the brewed coffee warm in approximately 165 - 195F for 30 minutes.
Operation
This new model is required to use the new packaging of Ceylon tea bags with strings and tag.
1. Put one tea bag in the empty decanter (Not in the brew holder)
3. Lock the brew handle to the decanter by lowering the brew handle fully.
4. Press the ' TEA ' button (the light should come on).
5. The brewing cycle is completed when the 'TEA' light goes off.
6. Allow the tea to be infused in the water for at least 2-3 minutes before removing the tea bag from the
decanter.
Note 2: The steps for making coffee are same as the old beverage maker.
Safety Features
l Brew Interlock Switch
The Coffee / Tea button light stays on for approximately 10 seconds after the end of the brew cycle. This
lets hot water drain from the brew holder into the decanter.
Tank heaters will not operate if there is not sufficient water in the tank for safe operation. The Lower Water
indicator light will come on if this condition occurs.
Primary and secondary sensors stop the brew cycle if the decanter is full.
l Pressure Relief
A pressure relief valve is set at the factory to open if internal tank pressure goes above 80 psig (551kPa).
A control circuit will prevent operation when the internal tank temperature is below 35F (1.6C) or above
220F (104C). A manually resettable control circuit prevents operation of the tank heaters if the external
tank temperature goes above 225F (107C).
Safety Precaution 1: Cabin Crew must not remove the beverage maker from its "LOCKED-IN" position in order
to reset the cirucit breaker of the unit.
Safety Precaution 2: To avoid injury, Cabin Crew should hold the rim of the receptacle high enough to be past
the spout of the hot water spigot. Also remember NEVER draw hot water into small
receptacles(e.g. cups, glasses, tumblers,bottles). Always draw hot water into large
receptacles(e.g. Hot cups, coffee/tea/ice-water pots, beverage maker decanters).
Safety Precaution 3: Be aware that the water pressure of the hot water spigot varies on different flight phases
and care must be taken when drawing hot water to prevent inadvertent splashes of hot
water onto hands, faces or others.
Safety Precaution 4: Pay attention to the hot water level in the receptacle to prevent it from overflowing.
1 2 3 4 5 6
7 8 9
CONTROL PANEL
STEAM SPOUT
HANDLE
Location
Iacobucci Espresso Maker is installed at galley units G1C.
Operation
l To prepare the machine:
See procedure listed below "Maintenance and Cleaning" on how to clean the steam spout.
l To froth milk:
2. Place the mug under the steam spout, ensuring that the spout is immersed in the milk.
4. The steam function stops automatically after one minute or press again the steam button to stop its
operation.
Refer to the ISD Inflight Service Manual for the preparation of different types of specialty coffee.
2. Dip the steam spout in the frothing jug or Business Class mug.
Ensure the steam spout is immersed in water until the 'Level
Marking' which is located in the middle of the spout. See
STEAM SPOUT
picture 1.
Note: Cleaning the steam spout after each use will help prevent the build-up of milk residue which helps
ensure the steam spouts remain unclogged.
One (1) spare steam spout for the IACOBUCCI espresso maker is loaded in each of the Business Class Dry
Stores for galleys which have the espresso maker installed. Please replace the steam spout with the spare
steam spout if any of the following symptoms are noted:
Caution: Take care to avoid potentially hot metallic surfaces on the unit to prevent scalding. If the unit
was just used or you suspect the unit may still be hot, wait at least one to two minutes before
attempting this procedure to allow the unit to cool down. Use a towel to insulate your hand as
there may be residual steam or hot water in the steam spout or the unit.
2. While pressing the silver button / catch (as shown in the picture 2), carefully pull down the steam spout
to remove it. See picture 3.
3. Insert the new steam spout by pushing it up into the spout adapter as shown in picture 4.
4. Check the steam spout is working properly by following the 'Cleaning Procedure' as listed in point 1.
4. After the brewing cycle is completed, lift the handle and dispose of the liquid.
Useful Hints
It is a good habit to throw away the used coffee pods immediately after each brewing cycle. This prevents tears to
the coffee pod and the possibility of the system becoming clogged with coffee grounds. Run hot water through the
coffee filters as soon as the espresso maker is no longer required.
To deploy the side-wall latches. It can be done either by turning the remote latch or the latches inside the
side-wall of the compartments.
REMOTE LATCH
SIDE-WALL LATCHES
Latches
Latches are fitted to secure items such as meal carts, standard units, drawers and doors in the galleys.
l -turn retainer in different sizes to secure meal carts or standard units etc.
EXAMPLE
90 1/4-TURN RETAINER
UNLOCK
90 90
LOCK UNLOCK UNLOCK
90
UNLOCK LOCK
INTERMEDIATE LATCH
LOCK UNLOCK
DOOR
SLIDING DOOR
LATCH
SLAM
LATCH
PULL TO OPEN
Warning: An unsecured item is a danger in the aircraft and can cause injury to persons and damage to the
aircraft interior. Unlock the latches only for taking items out of the compartment or stowage and make
sure all latches are locked immediately after removing or stowing the items.
Cart
Four types of carts are used as standard equipment.
When a trash compactor is U/S and off-loaded for maintenance, a waste cart will be loaded temporarily.
Service Trolley
Two Business Class service trolleys are carried and stowed in G1L (stowage L1-03). Roller castors are fitted for
free mobility and foot brake attachments to the castors may be applied when required.
The second shelf accommodates a 4" deep wire drop-in bottle rack which holds nine quart size bottles. The
bottle rack can be separated from the trolley for easy stowage.
Caution: Care should be taken to stow folded trolleys with the wheels latched and positioned inside at
stowages not closed off by a compartment door. Wheels that stick out could injure passengers and
Crew members.
Trash Compactor
The trash compactor is installed in Galley 6 (stowage 601).
The trash compactor uses hydraulic power to push down and compact or squeeze trash into a smaller volume. It
pushes down with a force of 12,700 lb (5,760kg). The compactor will take about 30 seconds to compact the trash.
The trash is compacted and stored in a 1.3 cu ft. leakproof box which can hold up to 40 lb. The compactor will
store one box internally while compacting trash into a second box.
Control Panel
The control panel located on the upper front contains switches and operating instructions.
POWER ON
SWITCH
IN-FLIGHT
OPERATING INSTRUCTIONS AERO-DESIGN TECHNOLOGY,
LIQUID CRYSTAL
DISPLAY (LCD)
INC.
U.S. PATENTS 4,620,479
CLEAN SWITCH
(UNDER COVER)
GROUND
SERVICE
ONLY
COMPACT
SWITCH
POWER OFF WARNING
SWITCH
DO NOT OPERATE
NO
DISPOSAL
l The power 'ON' switch controls the compactor electrical power source. When the power 'ON' switch is
pressed, the Liquid Crystal-Display (LCD) will display an instruction or message.
l The Power 'OFF' switch cuts off the electrical power source.
l The LCD provides information that includes operation instructions, messages and warnings.
Interlock System
The main door and the trash load door have interlock switches which require both doors to be closed before the
unit will operate.
Should any of the doors be opened, the following message will appear on the LCD:
The unit will not operate if the box sensor switch senses a no box condition.
BOX SENSOR
MAGNETIC DOOR
SWITCH
PLATEN (RETRACTED)
BOX GRIP
SIDEWALL PLATEN
Operation
1. Open the trash compactor main door
3. Check that the trash compactor cavity is clean and free of garbage.
4. Unfold the new trash compactor box (TCB) properly with two hands. The TCB should be unfolded as
pictures shown below:
5. Insert unfolded TCB into the trash compactor. Ensure the box grip wraps around the trash box, i.e. the box
grip is not caught between the trash compactor wall and the TCB.
7. Open trash door and check the box grip properly wraps around the box.
Box grip at the correct position If the box grip is at the incorrect
position, it will jam the box and may
damage the trash compactor.
8. Load trash. Close and lock all doors. The power 'ON' switch is activated, the following messages will appear:
l CYCLE AND HOUR COUNT (for maintenance only) followed by AFTER LOADING PRESS
COMPACT
When the COMPACT button is pressed, the unit will start compacting and the message OPERATING
PLEASE WAIT will appear.
At the end of the cycle, the message AFTER LOADING PRESS COMPACT will be repeated until the box
is full and the message MOVE FULL BOX INSERT NEW BOX appears.
The main door is opened and the full box of compacted trash is either moved to the rear storage area within
the compactor itself or removed from the compactor and stowed elsewhere on the aircraft.
To move the filled compactor box to the rear storage area, open the main door, lift the mid-door latch handle
(to release the middle door), push the filled trash box into the rear storage area. The following message will
appear:
Precaution 1: Ensure the front box flap is closed before moving the first full box to the rear storage area.
Precaution 2: Never move a partially filled trash box to the rear storage area. The box must be completely
filled with compacted trash and the message move full box, insert new box displayed before
moving box.
Precaution 3: Do not continue to feed, push or shove trash into the compactor after the trash compactor box is
visually full. Overloading the trash compactor beyond the capacity will cause damage to the
unit.
Precaution 4: Do not put liquids or bottles / cans containing liquid into the unit - liquids will not compact.
Precaution 5: Do not place glass bottles or glasses in the trash compactor. These items should be disposed
of in the waste bins in the service centre.
Precaution 6: Do not dispose chopsticks in the trash compactor as it may cause damage / jam to the trash
compactor.
l A total of 10 extra TCBs are loaded on board. 5 each in galley units G1L (L1-02) and G6 (627).
Note: TCBs will normally only be loaded Ex-HKG. At outports, a shortage of TCBs should be referred to the
Ground Engineer.
A damaged TCB (bent, deformed, soiled, wet, etc.) will increase the chance of a jammed TCB inside the trash
compactor.
General
The A330-300 (A33E) Passenger Entertainment System is provided by Panasonic.
The Inflight Entertainment eX2, is a totally integrated passenger entertainment service and cabin management
system. It brings state of the art Audio, Video, Interactive and Telecommunications services like cabin control,
overhead video and provides passengers' access to superior Inflight Entertainment services such as Audio Video
On Demand (AVOD). Primary interface is via the Crew Terminal (CT) fitted in the VCC unit.
The Passenger Entertainment Programmes are encoded in digital format. This is to ensure better and more
stable quality. The Passenger Entertainment System includes the equipment necessary for each of the
entertainment zones located on the aircraft, i.e. PTV, wall-mounted LCD etc.
l 2 Hi-8 VTRs
l Keyboard
l Printer
l Power Socket
All doors must be closed and secured during taxi, take-off, turbulence and landing.
Paper Clip
Access Panel
(maintenance only)
Video Tape Reproducer
(VTR x 2)
Crew Terminal
Printer
Keyboard
Wall-mounted Phone
Pull-out Table x 2
Restraint Kit
Misc Stowage
(fitted with coat rod)
Cabin Defect
Maintenance Log
Description
The VCC control panel is located above the Crew Terminal (CT). It contains the following control switches and a
PC Power socket (Refer to Chapter 1 Section 8 - Inflight Power Source For Electronic Devices) :
l "PAX SYS" controls all the IFE systems in the cabin and equipment inside the VCC. It is a toggle type switch
protected by a red guard cover. The switch guard cover has to be lifted up before the toggle switch can be
operated.
l "PC POWER" switch controls the PC Power System in the cabin. It should be switched ON at all times
except for take-off and landing.
l "WORKLIGHT" switch controls the lighting fitted above the CT which provides additional illumination in the
VCC area.
Power System
To power up the "PAX SYS" : Lift up the cover then move the toggle to the up position.
If the CT screen is black, check to see if the system is already ON by touching the screen. If the login screen
appears the system is ON. If the screen stays black the system needs to be turned ON.
Wait while the system powers ON and runs through system checks. Text will scroll across the screen at this time.
Caution: The power up process (including seats) takes approximately 5 - 10 minutes. Do not touch the CT,
keyboard or any other VCC components until system checks are finished and the login screen
appears.
VTRs 1 and 2 are capable of presentation through the LCDs and PTVs in the cabin.
The Panasonic Hi-8 VTRs use video tapes in the Hi-8 format. The Hi-8 video tapes are of the same size and
mechanical construction as Hi-8 tapes.
n Pressing this switch turns ON the VTR, pressing it again turns OFF the VTR. The POWER light is lit
when power is on.
n When the VTR is in FF or STOP mode, pressing this switch puts the VTR into REW mode. The REW
light is on during REW mode.
n When the VTR is in PLAY mode, pressing this switch puts the VTR into REVIEW mode. Releasing the
switch returns the VTR to PLAY mode. The PLAY and REW lights are on in REVIEW mode.
n Pressing this switch puts the VTR into PLAY mode. The PLAY light is on during PLAY mode or
PAUSE mode.
n When the VTR is in REW or STOP mode, pressing this switch puts the VTR into FF mode. The FF
light is on during FF mode.
n When the VTR is in PLAY mode, pressing this switch puts the VTR into CUE mode. Releasing the
switch returns the VTR to PLAY mode. The PLAY and FF lights are on in CUE mode.
n Pressing this switch puts the VTR into STOP mode. The STOP light is on during STOP mode or
PAUSE mode.
n The TAPE IN light is on when the VTR is on and it is loaded with a video cassette.
n Pressing the EJECT switch causes the VTR to unthread the tape from the tape transport mechanism
and eject the video cassette. The TAPE IN light is blinking until the cassette is fully ejected, then it
goes off.
n If the VTR is in PLAY, FF or REW mode, pressing the EJECT switch puts the VTR into STOP mode.
Then, the cassette is ejected.
n The EJECT switch does not function when the VTR is off.
n The door opening, for video cassette insertion, is located above the mode control switches. The door
is spring-loaded, but does not interfere with the insertion of a video cassette, provided the VTR is ON
and the TAPE IN light is OFF (no video cassette loaded). If a video cassette is already loaded, the
door prevents insertion of another cassette. When the VTR is OFF, the cassette will be mechanically
ejected.
n A video cassette is inserted horizontally into the opening, with the label side up and the arrow mark
pointing toward the VTR. Incorrect insertion of a cassette is mechanically prevented.
n When a video cassette is fully inserted (past the door position), it is automatically drawn into the VTR.
n Pressing the EJECT switch opens the cassette insertion door and the loaded cassette is ejected from
the VTR.
n A dew sensor, whose resistance increases with the increase of humidity, is provided inside the VTR for
protection against condensation. This sensor is located on the M8 mechanism assembly. If the dew
sensor indicates a high humidity condition, the VTR turns off. The VTR will be kept off until the
humidity drops to a normal level.
If a video cassette is loaded, the VTR enters STOP mode (if it is in any other mode), then the
tape is unthreaded from the mechanism.
If the POWER switch is pressed, the POWER light blinks for 15 seconds, then goes off.
While the POWER light is still blinking, the EJECT switch may be pressed to eject the loaded
video cassette.
Press the POWER switch. The high humidity condition is over when the POWER light turns on
and remains on. The VTR operates normally.
Crew Terminal
General Description
The Crew Terminal (CT) is the user interface to control and monitor of the Passenger Entertainment System
(PES). Its function includes operation of the Audio and Video (overhead and in-seat) networks.
All selections and functions are enabled by touching the appropriate button / icons on the screen. The keyboard
may also be used to input information into the system.
Location
The CT is located in the Video Control Centre (VCC) aft of L2 door.
System Description
l Monitor
n One of the major components of the CT is a colour graphic monitor that features an 11" touch sensitive
screen.
n The touch-screen works best with the soft tip of the finger pushing the on-screen buttons. Finger nails,
pens etc. may damage the screen. Push gently, straight on the centre of the button then lift straight off.
DO NOT drag your finger on the screen.
n When entering text information, press relevant text box (it will turn yellow), then enter data as required
using keyboard. The Virtual Keyboard may also be used for data entry when necessary, touch icon
at the bottom of the screen to activate.
l Audio Jack
n The Audio Jack is used to listen to the audio from the selected VTR / VOD. The Audio Jack is fitted
below the CT front panel. It is a standard double-prong electric monaural jack for left and right audio.
l USB Socket
Keyboard
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
It is a 101 key AT - compatible ASCII keyboard. The keyboard is used for data entry such as Crew ID, Crew
Handover Information and Creating Messages. It is also used for documenting inflight reports and executing
system commands as required.
The keyboard is preset to enter data in the upper case regardless of the status of the "Caps Lock" key.
[Printer
The printer is used in conjunction with the "Crew Services" section of the CT. It provides the user with hard copies
of Crew Handover Information, Incoming Messages, Outgoing Messages and Cabin Maintenance Log entries.
To Open: Turn door knob counter clockwise (1/4 turn) and pull the printer door upwards to the full open position.
l If button is pressed for more than 5 seconds, the current and pending print jobs
will be aborted. Additionally, the printer will perform a controller reset.
SLEW This advances the paper to the next top-of form cue mark.
(Control Button)
Paper will continue to feed while the button is pressed. When button is released,
the paper will continue to feed until the next top-of-form cue mark (max of 10
pages)
l When pressed for more than 2 seconds, a postscript graphics page is produced
showing all font types supported by the printer.
PRNTR By default, the printer is ON when aircraft power is applied to the printer. The
(LED Indicator / Control PRNTR indicator text will illuminate when the printer is in the ON state.
Button)
Above the PRNTR indicator, three green lines will illuminate during the self-test
and remain illuminated continuously when the test is passed. If there is a fault
condition, the three green lines will remain off.
The button is used to turn the printer ON/OFF during the flight.
Operation of Printer
Operation Procedures
Power-up Test Automatic: When the printer is powered up, it will perform a test as part of the
power-up sequence. During the power-up sequence, the control button
and LED indicators will flash indicating they are working properly.
Manual: Press the 'TEST' button once to initiate the power-up test.
To print documents Touch the <PRINT> tab on the respective CT screen.
To stop a print job in Press 'ABORT' button
progress
To slew Press 'SLEW' button.
[* To be removed progressively.]
Log In Screen
Description
The Log In screen shows when the CT finishes initializing. The Log In screen also shows after the automatic
screen saver activates. Use the Log In screen to enter the passcode to gain access to the system.
Enter Passcode:
Note: Touch VIRTUAL KEYBOARD to activate the keyboard on the screen for data entry when
necessary.
Main Menu
Description
Use the Main Menu screen to access the functional screens of System eX2. To have access to this screen, the
initialization phase must be complete and access granted.
The following table lists the common icons which are available on most screens and their corresponding actions:
Icon Action
The HELP screen, which lists the functions of the current screen, is shown.
The CT screen back light is off. The Log In screen is shown when any part of the CT screen
is touched.
4. Use keyboard or Virtual Keyboard to enter flight no. by either entering a 3-digit or a 4-digit flight number, e.g.
255 or 0255.
Note: The departure and arrival stations and time to destination information will automatically come from the
aircraft's Flight Management System.
When the flight number is not recognized by the IFE system database, a notification will be shown. Occasionally,
new flights may not be updated; generic flight numbers should be used:
Note: If no flight number is entered and the 'Open' button is pressed, all flight routes will be shown
including the generic flight route for short haul and long haul.
In order to ensure that 'Open Flight' procedure is performed, all functions for ANNOUNCEMENT,
ENTERTAINMENT, SEAT CONTROLS and CREW SERVICES are greyed-out until the flight is OPEN.
All seats will indicate LOADING and its progress once 'Open Flight' is performed. Where possible, please wait
until the flight is 'Open' before conducting the SAFETY DEMO check as using the SAFETY DEMO, AUDIO
ANNOUNCEMENTS, P/A, etc. will delay the loading process.
]
Note: When flight is Closed, only CREW SERVICES is available to access.
System Status
Description
The System Status provides Cabin Crew a high-level status of devices necessary for the IFES functionality. It is
categorized into 3 tabs, namely: System Status, Seat Status and CT Control.
System Status screen displays the current status or availability of system components. It is for monitoring
purpose only.
Note: Inform Ground Engineer when or is found in the System Status. Inflight, if or is found,
write down details in the CDML.
Legends:
Function on / Service may be impacted by a few passengers due to partial system failure.
Function is unavailable due to system intervention. All system components are functioning properly.
Seat Status screen reports seats faults usually describing a no-response between the seat monitor or handset to
the seat-box. These types of faults can sometimes be resolved by performing a Video/Audio Reset. It is
recommended to use this function during short transit period wherein a number of faulty seats occur and there is
no time to re-initialize the whole IFE system.
To Reset:
3. Touch the associated <VIDEO/AUDIO RESET> button from the list to reset.
To Reboot:
Boarding Music
Description
Use the Boarding Music screen to select and play boarding music to the aircraft P/A system.
Alert !
q Ensure Airshow displays on all PTVs before playing the Boarding Music.
Safety Demo
Description
Use the Safety Demo screen to select and monitor video P/A programmes.
3. To preview, use controls to play <4>, pause <;>, rewind <7>, fast forward <8> and stop <<>.
5. Touch Cabin Speaker Volume <+> or <-> to adjust the cabin volume if needed.
6. Touch CT Audio Volume <+> or <-> to adjust the volume of the headset connected to the CT.
Alert !
q Ensure Airshow displays on all PTVs before playing the Safety Demo.
Audio Announcements
Description
Use the Audio Announcements screen to select, manage, and play audio announcements.
2. Touch desired title from the list on the left to highlight it.
3. If current language is desired, skip to 4. To change, touch <Languages> tab, touch desired language (touch
highlighted title to de-select) and then touch <APPLY>.
2. To play one announcement, touch the title to highlight it then touch <PLAY SELECTED>.
Entertainment
Description
Use the Entertainment screen to control the on or off state of the AVOD (Audio Video On Demand) entertainment
functions.
2. To turn ON, touch the toggle button of the respective class/es (under 'Toggle' column).
3. To turn OFF, touch the toggle button of the respective class/es again (under 'Toggle' column).
Note 1: Under the 'State' column shows the entertainment status of the respective class, i.e. either ON / OFF.
Note 2: Entertainment for all classes will be turned OFF automatically once the aircraft is touchdown.
2. Touch desired source from the list on the left to highlight it.
3. To preview, use controls to play <4>, pause <;>, rewind <7>, fast forward <8> and stop <<>.
4. Touch CT Audio Volume <+> or <-> to adjust the volume of the headset connected to the CT.
Monitor Control
Description
Use the Monitor Control screen to select a cabin monitor and turn it on or off.
Kids Menu
Description
Use the Kids Menu screen to enable / disable selected seat/s, seat range to only be able to access to the Kids
Interactive. Alternatively, passenger may browse & lock the Kids Interactive screen through the PTV by
themselves. However, it can only be unlock through the CT by Cabin Crew.
[]
6. Touch <SELECT NONE> to clear the selected seats (highlighted) from the list.
[7. Touch <ENABLE> to enable the Kids Interactive to the seats entered in the text box under <Enter Seat, Seat
Range>.]
8. Touch <DISABLE> to disable the Kids Interactive to the seats selected from the list.
Airshow
Description
Use the Airshow screen to view the Airshow mapping stream on the CT. No functions are controlled from this
screen.
View Airshow:
1. On MAIN MENU screen under SEAT CONTROLS, touch <Seat Mode and Reset>.
[]
6. Touch <BACKLIGHT OFF> to turn OFF the PTV (only applies to a single seat each time).
Note: PTV will resume when pressing any IFE control buttons on the Personal Control Handset.
Seat Messages
Description
Use the Seat Messages screen to send a message to a seat, group of seats, or all passengers seats. Select a
message from the list of saved messages or create a custom message.
Note: Maximum characters for Custom Message - 153 characters (in 3 lines).
Visually Impaired
Description
Use Visually Impaired screen to enable or disable the Attendant Call function of the touch screen PTV fitted in
Economy Class, regardless of the availability of Passenger Control Handset. When enabled/disabled, an audio
notification will be on as a confirmation of the activation/deactivation of the attendant call via the Passenger
Service System (PSS).
Note: When the service is enabled, passengers can tap twice the PTV (touch screen monitor) anywhere to
trigger a call light, and tap twice again to turn off.
[]
6. Touch <SELECT NONE> to clear the selected seats (highlighted) from the list.
[7. Touch <ENABLE> to enable the Visually Impaired service to the seats entered in the text box under <Enter
Seat, Seat Range>.]
8. Touch <DISABLE> to disable the Visually Impaired service to the seats selected from the list.
Shopping
Description
Use the Shopping screen to view the status of the catalog, enable or disable shopping cart (currently deactivated
until further notice) and catalog browsing services.
5 Under Catalog Control column, touch <Enable Browsing> or <Disable Browsing> to enable or disable the
browsing service.
ACARS
Description
ACARS enable the sending and receiving of air-to-ground messages.
Use Incoming Messages screen to view, print and reply incoming messages.
1. On MAIN MENU screen under CREW SERVICES, touch <ACARS> or < > icon on the top right hand
corner of the screen.
Use New Message screen to compose and send a new message, save as a draft or print.
1. On MAIN MENU screen under CREW SERVICES, touch <ACARS> or < > icon on the top right hand
corner of the screen.
3. Touch text boxes and use keyboard or virtual keyboard to enter text for "Send To:", "Subject:" and
"Message:"
Note: Screen displays an error pop-up if Cabin Crew tries to send a message without entering either the
message subject or message body.
Use Draft / Outgoing Messages screen to review the drafts and outgoing messages.
Note: When no message is selected, the lower left button will show <OPEN> and <PRINT>, instead of <EDIT>
and <PRINT>.
Use Inbox screen to read, print and reply saved crew log messages.
1. On MAIN MENU screen under CREW SERVICES, touch <Crew Handover Message> or < > icon on
the top right hand corner of the screen.
Use Drafts screen to open and continue writing crew handover messages.
Note: When no message is selected, the lower left button will show <OPEN> and <PRINT>, instead of <EDIT>
and <PRINT>.
Use Create Message screen to compose new crew log messages, save or print.
1. On MAIN MENU screen under CREW SERVICES, touch <Crew Handover Message> or < > icon on
the top right hand corner of the screen.
3. Touch text boxes and use keyboard to enter text for "Subject:" and "Message:"
Note: Saved draft messages can be accessed from the Draft screen.
Saved messages can be accessed from the Inbox screen.
Screen displays an error pop-up if either the message subject or the message body is not entered.
To upload files:
1. On MAIN MENU screen under CREW SERVICES, touch <USB Crew File Loading>.
2. Check that the <Close Flight> is the active screen or touch tab.
Note: All entertainment controls will be greyed out in the MAIN MENU once 'Close Flight' is completed.
Passenger Avionics
Location
Three (3) units are installed in the following locations :
Business Class
One is mounted on the left hand side of Galley 1C.
Economy Class
One mounted above L4 crew seat.
Operation
OK C
1 2ABC 3
DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
0
* -/+ #
Turns ON/OFF of the Handset. The power key indicator is lit even though the Handset power key is turned
off. When the Handset is turned ON the telephone function main menu is displayed.
LCD Display
The LCD has a display area of 6 lines with 12 characters per line to display alphanumerics and symbols.
Various messages, instructions for calling and dial numbers are indicated on this area. The display includes
a light that comes on when the Handset is powered and remains on until it is switched OFF.
Cursor Key
The cursor key is used for mode selection on the telephone LCD display.
Clear a number previously entered. For example, the cursor goes back one step. When the main menu is
displayed, up to 10 previous call numbers can be recalled every time this key is pressed.
Terminates the call but does not disconnect from the telephone system. This permits the making of a
follow-up call without having to re-swipe the credit card.
Dial Key
Used for entering telephone numbers and entering text data. It is alphabetical with 10 numbers for
telephone calls.
Card Reader
To Make a Call:
1. Remove the handset from the cradle by pulling the latch located on the upper part of the cradle.
2. Push ( ) and hold for 1 second or longer to turn on the handset power.
4. Dial Country code, Area code and Telephone number. If incorrect number is entered push 'C' to erase digit
from right to left or push ( ) to delete the whole of an entered number at once.
5. Push ( ) to connect.
PCH Telephone
Passenger can make the calls using the Personal Control Handset (PCH) fitted in every seat with the exception
for YCL cabin as in-seat function is inactivated.
Operation
1. Press Red Release button to release the handset from the cradle.
4. When prompted, slide credit card through the slot on the side of the phone.
a. On handset - first press the Blue button and then input the numbers with the handset keypad.
b. On screen - use the Arrow and Enter buttons on handset, navigate and select the numbers
from the screen.
6. To connect call, press / select the Green button on handset or the Call button on the screen.
7. To disconnect the call, press / select the Red button on handset or the End Call button on the
screen.
A master power supply for the sockets is fitted on the VCC control panel i.e., PC POWER switch.
SWITCH ON
EXCEPT FOR
TAKE-OFF AND LANDING
PC Power Socket
Installed in each seat in Business Class and Economy Class.
Business Class
The socket is located below the Seat Control Unit.
A Power-In-Use light is mounted adjacent to the attendant step, it illuminates blue when a device is plugged -in.
Economy Class
The socket is located adjacent to the life jacket stowage below the seat.
One PC power "IN USE" light is installed for each seat group. It illuminates when the PC power socket is in use. It
is located on the aisle side i.e.
Note: Cabin Crew are required to check the IN USE indication light OFF for taxi, take-off and landing. If it is
ON, advise passenger to disconnect the power cable and to stow away their laptop. ISM is to turn off the
PC POWER switch on the VCC control panel.
l Receptacle for UK, US 2/3 pin plug and European standard. It is suitable for most multi plug adapters
commonly use by travelers and no transformer is required.
To activate the power socket, "PC POWER" switch on the VCC Control Panel must be switched on.
LED Indication:
GREEN - Power is available.
RED - System fault.
LED OFF - Power is not available
due to PC POWER or PAX SYS
switch is off or system fault.
POWER SOCKET
Safety Requirement:
As per the restrictions on use of Personal Electronic Devices, laptops must be disconnected from any sockets at
the seat, switched off and stowed while the aircraft is taxiing, takeoff, approach and landing, and during abnormal
or emergency conditions.
Miscellaneous
Item
Description Location
Number
Baby Bassinet S2R-01 x4
G1L (L1-20 lower)
Cabin / Galley Cleaning Kit
Fwd of G5 (RHS)
Heavy Duty Cleaning Kit Doghouse fwd of lavatory L62
Inflight Manuals S1CL-21
Inflight Wheelchair S2R-21
Personal Transfer Kit (PTK) S2R-11
Security Check Kit E2R (Fwd of R2 door) x3
Sharps Box G6 (625)
Spare Literature Pouch / Safety Card 600R
G1L (L1-02) x5
Spare Trash Compactor Boxes
G6 (627) x5
# Child Restraint Seat (CRS) Overhead compartment (21A)
L1A crew seat compt (applicable to
* Reading Light Cover
HLP/R/W only)
Fwd face of L14 (For LAZ : R1 crew seat
compt)
Fwd face of L36 (For LAZ : R2 crew seat
Utility Torch
compt)
Aft wall of stowage between G6 & G7 (For
LAZ : 822)
Crew Rest Strap G1L (L1-20) x8
Troubleshooting
Cabin Interior
Business Class Seat
Location of Seat Power Control & Toggles
A control panel is located under every seat cushion. It consists of a 'Seat Power' control and following toggle
switches which are placard accordingly as below:
SEAT POWER:
May either be a
toggle switch or
a circuit breaker
LEGREST
RECLINE
TRACKING
ARMREST BUTTON
2. Legrest Operation:
RECLINE
TRACKING
4. Legrest Operation:
Note:
Two Cabin Crew are required to carry out the manual override procedures:
l Assist Crew: to help primary Crew to move the seatback forward or backward as appropriate.
Lavatory
Emergency Removal of Bi-folding Door
The bi-folding door has three door lockers and one damper. In case the door cannot be open normally, Cabin
Crew may perform the following procedure to remove the bi-folding door.
4. Wait 5 seconds.
WATER OUTLET
Note: NO water will be available for both the lavatory tap and flushing system, when Manual Water Supply
Shut Off Valve is CLOSED.
Note 1: Continuous water leakage will drain the potable water. Monitor water consumption on a long haul
flight.
Note 2: NO water will be available for both the lavatory tap and flushing system, when Manual Water Supply
Shut Off Valve is CLOSED.
White Collar
5. Consult the Flight Crew.
Note: Consult the Flight Crew prior to carrying out the operation of circuit breaker.
Toilet Floods due to Water Rinse Valve Sticking Open after Flushing
Note 1: The LAVATORY POWER circuit breaker has to be opened to prevent the flush valve from cycling
every 30 seconds.
Note 2: Consult the Flight Crew prior to carrying out the operation of circuit breaker.
WATER OUTLET
EXAMPLE
3. Locate the water heater.
Ground maintenance must be informed about all messages. Log all messages in Cabin Defect Maintenance Log.
FAP Message
Cabin Crew Action Information
Baseline Definition
WWP-list box: Information during servicing on ground On ground, vacuum system
WATER SERVICE DOOR OPEN disabled
WWP-list box: Information during servicing on ground On ground, vacuum system
WASTE SERVICE DOOR OPEN disabled
and
WWP-list box:
VACUUM SYSTEM
DISABLED LH/RH - GROUND
SERVICING
WWP-list box: NO ACTION INFO MCDU for maintenance
WASTE QUANTITY DATA LEFT action
NOT VALID X
X, left waste quantity display in
left waste tank display
WWP-list box: NO ACTION INFO MCDU for maintenance
WASTE QUANTITY DATA action
RIGHT NOT VALID X
X, right waste quantity display in
right waste tank display
blue card: NO ACTION INFO MCDU for maintenance
NO WASTE QUANTITY DATA action (LH and RH system data
AVALAIBLE not available)
WWP-list box: Information INFO MCDU for maintenance
VACUUM SYSTEM LEFT action. On ground left lavatories
DISABLED ON GROUND INOP. (Vac. Gen. overheat)
WWP-list box: Information INFO MCDU for maintenance
VACUUM SYSTEM RIGHT action. On ground right
DISABLED ON GROUND lavatories INOP. (Vac. Gen.
overheat)
WWP-list box: C/B CHECK: INFO MCDU for maintenance
CHECK LAVATORIES LEFT - action
POWER SUPPLY Caution :
It is not allowed to reset a tripped C/B,
as it may cause an overload to another
system.
Ground maintenance must be informed about all messages. Log all messages in Cabin Defect Maintenance Log.
MCDU - Multipurpose Control and Display Unit - found in the Flight Deck.
FAP Message
(Baseline Definition) Cabin Crew Action Information
WWP-List Box
POTABLE WATER ICE PROT. NO NO ACTION INFO MCDU
DATA AVAILABLE
POTABLE WATER ICE PROT. To prevent freezing of the system, INFO MCDU
INOP: every 10 min, Cabin Crew
LAV LXX, GALXX .. - in the related LAV: flush toilet
and operate water faucet.
- in the related GAL: let water
flow out of water faucet or water
supplied equipment.
Make sure that the water flow is
sufficient.
POTABLE WATER ICE PROT. NO ACTION INFO MCDU
INOP:
MAINTENANCE REQUIRED
(shown only on ground)
POTABLE WATER ICE PROT. NO ACTION NO ACTION
INOP:
DRAIN PANEL
POTABLE WATER ICE PROT. To prevent freezing of the system, INFO MCDU
INOP: every 10 min, Cabin Crew
FILL PIPE LAV LXX, GALXX .. - in the related LAV: flush toilet
and operate water faucet.
- in the related GAL: let water
flow out of water faucet or water
supplied equipment.
Make sure that the water flow is
sufficient.
POTABLE WATER ICE PROT. NO ACTION INFO MCDU
INOP:
Tank 3
POTABLE WATER ICE PROT. NO ACTION INFO MCDU
INOP:
FILL PIPE
(shown only on ground)
WASTE WATER ICE PROT. INOP: NO ACTION INFO MCDU
MAINTENANCE REQUIRED
WASTE WATER ICE PROT. NO NO ACTION INFO MCDU
DATA AVAILABLE
WASTE WATER ICE PROT. INOP: NO ACTION INFO MCDU
DRAIN PIPE
(shown only on ground)
FAP Message
(Baseline Definition) Cabin Crew Action Information
WWP-List Box
WASTE WATER ICE FWD lavatories and galleys must not be INFO MCDU
PROT. INOP: 100DW used.
Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE FWD lavatories and galleys must not be INFO MCDU
PROT. INOP: FWD used.
DRAINMAST Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE FWD lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
FWD, SECT. 14 L/H Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE FWD lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
FWD, DRAINMAST LINE Lock and placard lavatories unserviceable.
SECT. 14 L/H Do not discard liquids through the galley sink
WASTE WATER ICE FWD lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
FWD, SECT. 14 L/H and Lock and placard lavatories unserviceable.
R/H Do not discard liquids through the galley sink
WASTE WATER ICE AFT lavatories and galleys must not be INFO MCDU
PROT. INOP: 200DW used.
Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE AFT lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
AFT, DRAINMAST Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE AFT lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
AFT, DRAINMAST LINE Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE AFT lavatories and galleys must not be INFO MCDU
PROT. INOP: used.
AFT, SECT. 18 Lock and placard lavatories unserviceable.
Do not discard liquids through the galley sink
WASTE WATER ICE NO ACTION INFO MCDU
PROT. INOP:
AFT, 4 WASTE LINE
SECT. 18
Ground maintenance must be informed about all messages. Log all messages in Cabin Defect Maintenance Log.
MCDU - Multipurpose Control and Display Unit - found in the Flight Deck.
NO CABIN
TEMPERATURE
AVAILABLE
l No reading light on certain zone/s or entire aircraft, provided that the IFE on the affected zone is available.
l No call light on certain zone/s or entire aircraft, provided that the IFE on the affected zone is available.
Note: If IFE is not available on the affected zone, the Passenger Services System Failure is induced by the IFE
System being INOP at the said zone, thereby requiring troubleshooting procedures for the IFE System
instead.
When the Passenger Services System fails, Cabin Crew is to consult with the Flight Crew and log defect in
CDML.
l No control of the cabin area light (i.e. the cabin window, aisle or centre lights) on the FAP and AAPs at
certain zone/s or entire aircraft.
When occurs, Cabin Crew is to consult with the Flight Crew and log defect in CDML.
When the P/A fails, Cabin Crew are to carry out the following procedure:
1. Ensure to press RESET button on all affected handsets and stow properly.
If problem persists, check and confirm whether the failure is from a handset or from the handsets of a
certain zone/s or entire aircraft and carry out the applicable procedures listed below:
When the Cabin Interphone fails, Cabin Crew are to check and confirm whether the failure is on a handset or on
the handsets of a certain zone/s or entire aircraft and carry out the applicable procedures listed below:
2. Pick-up the handset and try to perform a cabin interphone call again.
3. If problem persists, log defect in CDML and use another handset located at the same cabin zone to initiate a
call.
Galley System
Galley Electrics
No Galley Electrical Power
If there is a complete electrical power failure in one or more galleys:
Note: Continuous water leakage will drain the potable water. Monitor water consumption on a long haul flight.
Alternative Procedure:
Oven
Oven Continues to Run After Being Switched Off
Note 2: Consult Flight Crew prior to carrying out the operation of circuit breaker.
BEV CHILLER
Note 2: Consult Flight Crew prior to carrying out the operation of circuit breaker.
Beverage Maker
Beverage Maker will not Operate
OVEN OVEN
BEV CHILLER
Note 2: Consult Flight Crew prior to carrying out the operation of circuit breaker.
4.
4.2
4.1. Put back decanter.
4.1
PRESS
Trash Compactor
Trash Compactor will not Operate
CLEAN SWITCH
(UNDER COVER)
GROUND
SERVICE
ONLY
If POWER ON light is NOT illuminated, carry out
COMPACT steps 2 to 5.
SWITCH
POWER OFF WARNING
SWITCH
DO NOT OPERATE
NO
DISPOSAL
DISPLAY (LCD)
and ensure that:
CANADIAN PATENTS 1,283,324
1. PRESS "POWER ON" TO LIGHT DISPLAY 1,253,390
EUROPE PATENTS 0,268,709 B1
AUSTRALIAN PATENTS 594097
PANEL
GROUND
SERVICE
ONLY
l The middle door is closed, latched and
locked.
Note 2: Consult Flight Crew prior to carrying out the operation of circuit breaker.
Message Action
l Follow the steps in Trash Compactor Operation
INSERT NEW BOX
(refer to Chapter 1 Section 6 - Trash Compactor).
CHECK BOX FIT
l Check if the box is crushed or the sides have
wrapped around the platen.
OPEN MAIN DOOR
l If yes, remove the damaged box and insert a new
CHECK TRASH BOX
box following the instructions in Trash Compactor
Operation.
Chiller
Chiller Compartments Not Cold Enough
PAX SYS
PAX SYS
]
2. Check that <Seat Reset> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
]
2. Check that <Seat Reset> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
[1. Press CTRL + ALT + DEL keys from the VCC Keyboard (approximate waiting time for CT to reboot is 10
minutes).]
On Ground
[If problem cannot be rectified, leave the PAX SYS switch to ON while aircraft is still on ground. The IFE
System 'Stand Alone Mode' should automatically activate 30 minutes after take-off. When the 'Stand Alone
Mode' activates inflight, the following will occur:
l All PTVs will start loading. This may last for 10 minutes.]
l The StudioCX home page will be displayed on all PTVs upon completion of loading.
l Passengers are then able to select entertainment preferences using their Personal Control Handset
(PCH) or touchscreen PTVs.
l At the end of the flight, do not turn OFF the PAX SYS switch. This will allow the ground engineer to rectify
the problems as soon as possible.
[l Base on the remaining flight time, ISM may exercise discretion whether to perform IFE Master Reset or to
allow 'Stand Alone Mode' to automatically activate.]
"File Server Data Not Available. Retry in 15 Sec" Displayed on all PTVs
When there is a fault message on PTVs after turning ON the system, seek assistance from the ground engineer.
If not available, carry out the following procedures:
[]
[]
On Ground
1. Seek for Ground Engineer assistance.
Inflight
]
2. On the Entertainment screen, touch the toggle
button of the respective class/es (under the
'Toggle' column) to turn ON the entertainment.
Safety Demo or Video P/A Not Showing on the PTV for Minority /
Individual Seat
[When occurs, Cabin Crew are to perform the following procedures as applicable:
1. Perform VIDEO reset (refer to troubleshooting procedures on 'Defective PTV - Video Related')
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
Note: During Safety Demo, continue playing the video until it is finished. Cabin Crew are to perform LIVE demo
for the affected area.]
Safety Demo or Video P/A Not Showing on the PTV for All / Majority
Seat
On Ground
1. Seek for Ground Engineer assistance.
Inflight
[1. Perform Master Reset (refer to the troubleshooting procedures on 'Major IFE Failure')]
[Note: During Safety Demo, continue playing the video until it is finished. Cabin Crew are to perform LIVE demo
for the affected area.]
]
4. On the Entertainment screen under State column,
ensure the entertainment status for All Zones are
ON.
[When the defect is observed, Cabin Crew are to perform the following procedures as applicable:
1. Perform VIDEO reset (refer to troubleshooting procedures on 'Defective PTV - Video Related')
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
[]
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
]
2. Check that <Seat Video> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
]
6. Touch <SELECT FILTER> to go through the list.
]
2. Check that <Seat Audio> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
]
6. Touch <SELECT FILTER> to go through the list.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
]
7. Touch <VIDEO/AUDIO RESET>.
[Note 1: If broken pins left inside the audio jack, do not attempt to insert new headset. Reseat passenger if
other seats available.
Note 2: For YCL, this will also reset the Video of the passenger behind the selected seat. Cabin Crew should
endeavour to inform the affected passenger/s of the seat reset taking approximately10 min.
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
]
2. Check that <Seat Reset> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
[Note: For YCL, this will also reset the Audio of the passenger in front of the selected seat. Cabin Crew should
endeavour to inform the affected passenger/s of the seat reset taking approximately10 min.
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect Issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
[l There is an intermittent defect issue for a small group of seats, i.e. YCL (1-2 Rows).
[SPM Reset]
A. On the Crew Terminal (CT)
]
2. Check that <Seat Reset> is the active screen or
touch tab.
Sys Rq
Pg Dn Scroll
Delete End
Lock
Break
Num
~ ! @ # $ % ^ & * ( )
_
+
Backspace
Lock / * Pause
` 1 2 3 4 5 6 7 8 9 0 - =
Tab Q W E R T Y U I O P {
[
}
]
|
\
7
Home
8 9
Pg Up -
4 5 6 +
Caps A S D F G H J K L : "
Enter
Lock ; '
1 2 3
Shift
Z X C V B N M < > ?
Shift End Pg Dn
, . / Enter
0
Ins Del
Control Alt Alt Control
]
[ 6. Touch <SEAT ROW RESET>.
[]
[Note 1: The <SEAT ROW RESET> button on the CT does not reset the SPM. It only displays location of the
seat with the power switch necessary to reset the defective seat/s. The defect may only be fixed after
cycling the power switch.
Note 2: Approximate waiting time for the IFE system to reboot is 10 minutes.]
Note: The notification in Sample B: "Please locate the power switch at the seat in front of seat 33C" is referring
to seat 32C.
Note: The notification from Sample C: "Please locate the power switch at the seat in front of seat 32C. Please
locate the power switch at seat 53H" are referring to seats 31C & 53H.
Note: The notification from Sample D: "Please locate the power switch at seat 55C. Please locate the power
switch at the seat in front of seat 57C" are referring to seats 55C and 56C.
[]
[Note: If after performing the 'Seat Group Power Reset' and the IFE does not recover, perform Master Reset
Master Reset]
Note 1: If the Capture Logs process exceeds 10 min, proceed to step 4 without waiting any further.
Note 2: For cases of an INOP CT where the Capture Logs function is not available, proceed to step 5 straight
away.
PAX SYS
[]
[]
[Note: After the Master Reset procedures completed, check if the SERVERS statuses (under Main Menu >
System Status page) are Green. If there are Red indications, report it in CDML.
1. Check the LED indication status of the power outlet and if:
1. Perform SPM Reset (refer to troubleshooting procedures on 'Intermittent Defect issue for a Group of
Seats').
l For Multiple Seat Rows / Lots of Scattered Seats from Different Classes
2. If problem persists, perform Master Reset (refer to troubleshooting procedures on 'Major IFE Failure').
Table of Contents
SP2 (L2)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-4
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-5
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-5
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-7
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-8
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-9
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-9
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-9
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-10
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2-11
FP2 (R1)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-2
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-4
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-5
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-6
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3-7
FP6 (R4)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-3
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-5
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4-7
FP8 (R2)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-2
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-4
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-6
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-6
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-7
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-7
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-7
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-8
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5-9
J1 (L1A)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-2
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-2
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-4
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-5
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-5
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-6
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6-6
Y1 (R3)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-2
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7-7
Y2 (L3)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-2
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8-7
Y3 (R4A)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-1
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-2
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-2
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-4
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-4
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-4
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-5
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-5
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-5
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9-6
Y4 (L4)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-3
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-6
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-6
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-7
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-7
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-8
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10-8
BD
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-1
Pre Take-Off During Passengers Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-1
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-2
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-2
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-2
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-2
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-3
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-3
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-3
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-3
Gentle Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11-4
A33E
(39/223)
CABIN CREW POSITIONING DIAGRAM
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
73A 74A 75A
39A 40A 41A 42A 43A 44A 45A 46A 47A 48A 49A 50A L-53 59A 60A 61A 62A 63A 64A 65A 66A 67A 68A 69A 70A 71A 72A
E2L S
L1 L2 L3 L4
CREW STATION
ISM
FP2 J1 FP8 Y1 Y3
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
DH
S2R
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
SP2 Y2 Y4 FP6
FP2 J1 Y3 FP6
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
DH
S2R
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
A33E
(39/223)
CABIN CREW POSITIONING DIAGRAM
S2R
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
S1L
VCC
B 11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
73A 74A 75A
39A 40A 41A 42A 43A 44A 45A 46A 47A 48A 49A 50A L-53 59A 60A 61A 62A 63A 64A 65A 66A 67A 68A 69A 70A 71A 72A
E2L S
L1 L2 L3 L4
J1 FP8 Y1 Y3 FP6
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
S2R
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
S1L
VCC
B 11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
ISM J1 SP2 Y2 Y4
* Close / open curtains (LH & RH)
ISM
A. BCF
C. Life Jacket x2
E. Megaphone
F. O2
I. Torch x2
B. Demonstration Kit
B. PBE
l VCC
A. Restraint Kit
l Flight time
l Taxi time
l Water Quantity
n 100% :
Long Haul vv, Australia vv, Middle
East vv, AKL vv, BKK-CMB, CGK,
DEL, DPS vv, HKG-BOM,
HKG-TPE-NRT vv, HYD, KHI, MAA,
PEN
n 75% :
BKK-BOM, CEB, CTS vv, FUK vv,
HND vv, ICN vv, KIX vv, KUL vv,
NGO vv, NRT vv, SGN, SIN vv,
SIN-CMB, SUB vv
n 50% :
Other Regional vv, YVR-JFK vv
n Artwork Lights
l Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
l Turn ON PC POWER
l Play video
Boarding Music - ON
Check Cabin Defect Maintenance Log (CDML) Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chapter 10.
l ADD record sheet (grey & pink pages) -
follow up with ground engineer if required
Advise Cabin Crew to carry out Insecticide Refer to ISD Operations Part B Cabin Crew Operating
Spraying procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Advise Cabin Crew to carry out Cabin Cleaning Refer to ISD Operations Part A Inflight Services
checks Policy, Procedures & Requirements, Chapter 10.
l Form of Indemnity
l GD (ex Outport)
l Reflex Satchel
l Seating Pictorial
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Ensure no unauthorized personnel onboard Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Cabin Security checks
Make P/A - Overhead Compartment Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
Inform Flight Crew the number & location of Refer to ISD Operations Part B Cabin Crew Operating
special handling pax Manual - General Procedures, Chapter 4; Safety &
Emergency Procedures, Chapter 1.
Prior to closing last cabin door (L1/L2) Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2;
l Ensure fuelling process is completed ISD Operations Part B Cabin Crew Passenger
Address Handbook.
l Make P/A - Before Closing the Aircraft
Door
Make P/A for Pre Take-Off Door procedures Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2.
l Turn ON "Entertainment"
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Receive confirmation from SP2 & FP6 that Pre Refer to ISD Operations Part B Cabin Crew Operating
Take-Off Checks completed Manual - Safety & Emergency Procedures, Chapter 1.
After Take-Off
CLIMB : "Fasten Seat Belt" sign is cycled
Make P/A - After Take-Off Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
VCC
l Turn ON PC POWER
l Cabin ACARS
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1;
l Make P/A - Turbulence ISD Operations Part B Cabin Crew Passenger
Address Handbook.
l Supervise checks & receive confirmation
from SP2 & FP6 that Cabin Checks
completed
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Welcome & greet (before drink / meal service Refer to ISD Operations Part B Cabin Crew Operating
commences) Manual - General Procedures, Chapter 4.
Distribute / delegate Cabin Crew for distribution Refer to ISD Operations Part B Cabin Crew Operating
of survey forms (if applicable) Manual - General Procedures, Chapter 3.
Supervise inflight service Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 3; ISD Inflight
l Cocktail & meal service Service Manual; Service Matrix; Inflight Sales Service
Manual.
l Cabins / galleys / toilets - TIDY / CLEAN
l Inflight Sales
Pass information to Flight Crew, e.g. Safety, Refer to ISD Operations Part B Cabin Crew Operating
Security or Medical case/s (as required) Manual - General Procedures, Chapter 2.
Ensure CDML is completed (record defect/s - Refer to ISD Operations Part A Inflight Services
except ADD) Policy, Procedures & Requirements, Chapter 10.
Prepare all relevant documents (as required) Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chapter 10; ISD
l Bar Control Report (BCR) Operations Part B Cabin Crew Operating Manual -
General Procedures, Chapter 2, 3, 4; ISD Operations
l Cabin Crew Work Injury form Part C Port and Hotel.
l Statement form
Pre-Landing
At top of descent
l Insecticide Spraying procedures (as Refer to ISD Operations Part B Cabin Crew Operating
required) Manual - General Procedures, Chapter 3; ISD
Operations Part C Port and Hotel; ISD Operations
n Make P/A - Insecticide Spraying Part B Cabin Crew Passenger Address Handbook.
Make P/A - Pre Landing Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
l Advise Cabin Crew to carry out
Pre-Landing checks
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Boarding Music - ON
Receive confirmation from SP2 & FP6 that Refer to ISD Operations Part B Cabin Crew Operating
Pre-Landing Checks completed Manual - Safety & Emergency Procedures, Chapter 1.
Remain in L1 Seat
When "Fasten Seat Belt" sign is switched OFF Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2.
l Make P/A for Arrival Door procedures
Hand over documents / information to ground Refer to ISD Operations Part B Cabin Crew Operating
staff / catering contractor (as required) Manual - General Procedures, Chapter 2, 3, 4; ISD
Operations Part C Port and Hotel.
l Special handling pax - Deportee / YPTA
etc.
Advise Cabin Crew to carry out After Landing Refer to ISD Operations Part B Cabin Crew Operating
checks Manual - General Procedures, Chapter 2, 4.
VCC
[ Record potable water quantity in CDML Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chapter 10.]
Transit
Turn ON "PC POWER"
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Carry out Transit Pax Headcount procedures, as Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Make P/A for Cabin Security checks or Security Refer to ISD Operations Part B Cabin Crew
Check with Transit Pax Onboard, as required Passenger Address Handbook.
(Applicable to Outbound Crew when Crew
change occurs)
Carry out Cabin Security checks - as per Pre Refer to ISD Operations Part B Cabin Crew Operating
Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
SP2
A. BCF
B. Life Jacket
E. Torch
B. Demonstration Kit
A. AED
l Stowage E2L
A. Megaphone
B. O2 x2
C. PBE x2
D. Radio Beacon
l Aerosol Insecticide Cans (as applicable) Refer to ISD Operations Part C Port and Hotel.
l Toilets L11 & L14 - check / dress with Refer to ISD Operations Part B Cabin Crew Operating
toiletries & amenities Manual - General Procedures, Chapter 1.
u General Procedures
u A330-300 (A33E)
n 4 sets of:
l Amenity Kits (as applicable) - Dr 2 SVC Refer to ISD Operations Part B Cabin Crew Operating
CTR Manual - General Procedures, Chapter 5.
l CRS - o/head compt of 21A Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Behind PTVs
n Literature pockets
n Ottomans
n Shoe lockers
n Side cabinets
n Table stowage
l L2 Seat
Carry out on-ground service Refer to ISD Inflight Service Manual and Service
Matrix.
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L2 Door Manual - Safety & Emergency Procedures, Chapter 2.
l Play video
u Report to ISM
Upon ISM P/A, check / secure - LHS Fwd JCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
D. Legrests - STOWED
E. PCHs - STOWED
M. Tables - STOWED
X. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
l Take inflight sales order as appropriate
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
l Amenity Kits (as applicable) Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Pre-Landing
Upon ISM P/A, check / secure - LHS Fwd JCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L2 Door
Remain in L2 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
FP2
A. BCF
B. Life Jacket
D. Torch
A. PBE
B. Demonstration Kit
C. Splint Pack
l Non-essential, if required
[ Monitor closing of R1 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel on board Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
n Cabinets
n Receptacles
n Trash bin
l R1 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R1 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - Dr 1 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
Attend to Flight Crew requirements
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Clear Flight Deck
Upon ISM P/A, check / secure - Dr 1 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
(as per Pre Take-Off Passenger Onboard) Manual - Safety & Emergency Procedures, Chapter 1,
2.
l Turn OFF - All galley electrics
Check R1 Door
Remain in R1 Seat
R1 Door for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of R1 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
FP6
A. BCF
B. Life Jacket x2
D. Torch x2
C. Crow Bar
D. Demonstration Kit
E. PBE
F. Splint Pack
l RHS Doghouse
A. O2 x2
l Non-essential , if required
[ Monitor closing of Door 4 upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R4 Door Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, check / secure - Dr 4 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
Carry out cabin-clearing task
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - Dr 4 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
(as per Pre Take-Off Passenger Onboard) Manual - Safety & Emergency Procedures, Chapter 1,
2.
l Turn OFF - All galley electrics
Check R4 Door
Remain in R4 Seat
Door 4 for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of Door 4 upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
FP8
A. Life Jacket
C. Torch
l Stowage E2R
A. H2O
B. O2 x2
C. PBE
B. Demonstration Kit
l Inflight wheelchair
l Toilet L36 - check / dress with toiletries & Refer to ISD Operations Part B Cabin Crew Operating
amenities Manual - General Procedures, Chapter 1.
l Lights
Upon ISM advise, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
[ Monitor closing of R2 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
n Behind PTVs
n Literature pockets
n Ottomans
n Shoe lockers
n Side cabinets
n Table stowage
l Magazine racks
l Toilet L36
n Cabinets
n Receptacles
n Trash bin
l R2 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R2 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - Dr 2 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
D. Legrests - STOWED
E. PCHs - STOWED
M. Tables - STOWED
X. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
Carry out cabin-clearing task
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Upon ISM P/A, check / secure - Dr 2 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
& Aft JCL cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check R2 Door
Remain in R2 Seat
R2 Door for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of R2 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
J1
Upon ISM advise, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Behind PTVs
n Literature pockets
n Ottomans
n Shoe lockers
n Side cabinets
n Table stowage
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
u Report to ISM
Upon ISM P/A, check / secure - RHS Fwd JCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
D. Legrests - STOWED
E. PCHs - STOWED
M. Tables - STOWED
X. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
Carry out cabin-clearing task
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Upon ISM P/A, check / secure - RHS Fwd JCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
(as per Pre Take-Off Passenger Onboard)
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y1
A. Life Jacket
C. Torch
A. H2O
B. O2 x2
C. PBE
A. Demonstration Kit
l Centre Doghouse
A. Biohazard Kit
B. Body Bag
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
n Cabinets
n Receptacles
n Trash bin
l R3 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R3 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - RHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
l Assist inflight sales as appropriate
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - RHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check R3 Door
Remain in R3 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y2
A. BCF
B. Life Jacket
E. Torch
A. O2 x2
B. PBE
A. Demonstration Kit
l Centre Doghouse
A. FireSock Kit
[]
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
n Cabinets
n Receptacles
n Trash bin
l L3 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L3 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - LHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
l Assist inflight sales as appropriate
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - LHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L3 Door
Remain in L3 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y3
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
u Report to ISM
Upon ISM P/A, check / secure - RHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
U. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
l Conduct inflight sales by 'cart-on-aisle'
after meal service as appropriate
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - RHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
(as per Pre Take-Off Passenger Onboard)
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y4
A. BCF
B. Life Jacket x2
E. Torch x2
B. Demonstration Kit
D. Megaphone
E. PBE
F. Protective Gloves
G. Radio Beacon
A. O2 x2
A. PBE
l Toilets L52, L53, L54, L61 & L62 - check / Refer to ISD Operations Part B Cabin Crew Operating
dress with toiletries & amenities Manual - General Procedures, Chapter 1.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L4 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - LHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix
and Inflight Sales Service Manual.
l Assist inflight sales as appropriate
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - LHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L4 Door
Remain in L4 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
BD
(Crew station to be assigned by ISM)
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Continue Security checks for saleable bar items, Refer to Inflight Sales Service Manual.
if needed
Once completed and if time allows, assist / share Refer to ISD Operations Part B Cabin Crew Operating
the tasks of Cabin Security checks as required Manual - Safety & Emergency Procedures, Chapter 1.
Boarding Position (if required) Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 2.
l Greet & assist pax
Once completed and if time allows, assist with Refer to ISD Operations Part B Cabin Crew Operating
Pre Take-Off checks as required Manual - Safety & Emergency Procedures, Chapter 1.
After Take-Off
Carry out inflight sales by 'cart-on-aisle' after Refer to Inflight Sales Service Manual.
meal service as appropriate
Once completed and if time allows, report to Refer to ISD Inflight Service Manual and Service
Section Leader inflight sales completed and Matrix.
assist with inflight service as required
Pre-Landing
Check / close / seal / lock as required Refer to Inflight Sales Service Manual.
Once completed and If time allows, assist with Refer to ISD Operations Part B Cabin Crew Operating
Pre-Landing checks as required Manual - Safety & Emergency Procedures, Chapter 1.
(as per Pre Take-Off Passenger Onboard)
l Carry out After Landing checks for left Refer to ISD Operations Part B Cabin Crew Operating
articles Manual - General Procedures, Chapter 2, 4.
Transit
Depending on local Customs regulations, ensure Refer to ISD Operations Part C Port and Hotel.
the saleable bar carts / compartments are
properly locked and sealed during transit
Gentle Reminder
Safeguard the bar at all times
l Lock & seal during rest period / transit at the end of the flight or if you will be leaving the galley for a long
time.
l Ensure the shackle of the lock goes through the hole in the grey padlock seal in order to firmly secure
the sales cart doors and containers.
l Always check the "must check" items before conducting sales. If there is any irregularity, please record on
the Inflight Sales Log / handheld and report to the section leader / ISM.
l Always ask passengers if they have transit before deciding whether or not to sell LAG, and whether there is
a need to pack LAG in tamper evident (TE) bag. Automatically packing LAG items in a tamper-evident bag
does not necessarily exempt passengers from having their LAG being confiscated at the security
checkpoint.
l Always refer to the 'Inflight Sales Handling Guideline for Liquid, Aerosols, Gels (LAG) items' in the bar file if
you are in doubt.
l Remember to scan the barcode of the TE bag and make sure it is shown on the receipt.
l Tear off the bottom part of the TE bag and return it to the brown envelope together with the bar payment.
Cart-On-Aisle Service
l Conduct cart-on-aisle service with your team partner after meal service and whenever there is at least 45
minutes before the "fasten seat belt sign" is switched on.
l If time does not allow, walk down the aisle slowly with magazine on hands together with a few inflight sales
items if possible.
l Use Airfone to call *88 / *89 for authorisation code whenever the purchase amount is HK$2,000 or above
(for VISA / Mastercard / JCB / CUP / AE only). Alternatively, you can call (852) 8101 0562/0571
l Ask ISM for the phone no for obtaining authorisation code for AE / Diners transactions if necessary (refer to
Flight File).
l If you are highly suspicious of receiving a fraud credit card or counterfeit cash notes, politely turn down the
purchase request. Report the incident to your section leader/ISM.
l Submit bar payment to Room 5Z502 (G20 office) after each landing at HKG
l Bar payment includes sales summary / pay-in slip / cash / credit card slips / vouchers. For shopping
coupons and promotional materials such as scratch card, please return via bar file.
Table of Contents
SP2 (L2)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-4
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-5
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-5
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-8
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-8
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-9
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-9
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-9
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-10
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2-11
FP2 (R1)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-2
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-4
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-5
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-6
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3-7
FP6 (R4)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-3
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-4
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-4
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-6
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-7
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-7
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-8
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-8
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-8
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4-9
J1 (R2)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-2
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-6
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-7
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5-8
Y1 (R3)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-2
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6-7
Y2 (L3)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-1
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-2
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-5
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-5
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-6
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-6
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-7
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7-7
Y4 (L4)
Pre Take-Off Emergency Equipment Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-1
Pre Take-Off Prior To Passenger Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-2
Pre Take-Off Cabin Security Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-3
Pre Take-Off During Passenger Boarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-3
Pre Take-Off Passenger Onboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-3
Pre Take-Off - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-6
After Take-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-6
Pre-Landing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-6
After Landing - Taxiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-7
After Landing - Seat Belt Sign Off
Before Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-7
After Passenger Disembarkation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-8
Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8-8
A33E (Minimum)
(39/223)
CABIN CREW POSITIONING DIAGRAM
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
73A 74A 75A
39A 40A 41A 42A 43A 44A 45A 46A 47A 48A 49A 50A L-53 59A 60A 61A 62A 63A 64A 65A 66A 67A 68A 69A 70A 71A 72A
E2L S
L1 L2 L3 L4
CREW STATION
ISM FP6
FP2 J1 Y1
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
S2R
DH
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
S1L
VCC
B 11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
SP2 Y2 Y4
FP2 Y1 FP6
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
DH
S2R
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
ISM J1 SP2 Y2 Y4
A33E (Minimum)
(39/223)
CABIN CREW POSITIONING DIAGRAM
DH
S2R
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
73A 74A 75A
39A 40A 41A 42A 43A 44A 45A 46A 47A 48A 49A 50A L-53 59A 60A 61A 62A 63A 64A 65A 66A 67A 68A 69A 70A 71A 72A
E2L S
L1 L2 L3 L4
J1 Y1 FP6
ZONE A - 28J ZONE B - 11J ZONE C - 94Y ZONE D - 129Y
R1 R2 R3 R4
E2R
39K 40K 41K 42K 43K 44K 45K 46K 47K 48K 49K S 69K 70K
59K 60K 61K 62K 63K 64K 65K 66K 67K 68K 71K
DH
S2R
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
S1L
VCC
B 11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
72K
B S1R 11K 12K 14K 15K 16K 17K 18K L-36 20K 21K L-52 L-54 73K 74K
L-14 S2RA 69H
DH
39H 40H 41H 42H 43H 44H 45H 46H 47H 48H 49H 59H 60H 61H 62H 63H 64H 65H 66H 67H 68H 70H 71H G5R S
72H 73H 74H
G1 G6
S2CL S2CR
39G 40G 41G 42G 43G 44G 45G 46G 47G 48G 49G 50G B 59G 60G 61G 62G 63G 64G 65G 66G 67G 68G 69G 70G
11G 12G 14G 15G 16G 17G 18G 19G 20G 21G B
S1CL S1CR
39F 40F 41F 42F 43F 44F 45F 46F 47F 48F 49F 50F 59F 60F 61F 62F 63F 64F 65F 66F 67F 68F 69F 70F 71G
S2CA
S1CA
G2
DH
G1C 39E 40E 41E 42E 43E 44E 45E 46E 47E 48E 49E 50E 59E 60E 61E 62E 63E 64E 65E 66E 67E 68E 69E 70E 71E 72E 73E 74E 75E
G5 S8
11D 12D 14D 15D 16D 17D 18D 19D 20D 21D B L-61 73D 74D 75D
39D 40D 41D 42D 43D 44D 45D 46D 47D 48D 49D 50D B 59D 60D 61D 62D 63D 64D 65D 66D 67D 68D 69D 70D 71D 72D
L-11 G7
73C 74C 75C
G1L S2L 39C 40C 41C 42C 43C 44C 45C 46C 47C 48C 49C 50C 59C 60C 61C 62C 63C 64C 65C 66C 67C 68C 69C 70C 71C 72C S
B S1L
VCC
11A 12A 14A 15A 16A 17A 18A 19A 20A 21A
DH
L1 L2 L3 L4
ISM SP2 Y2 Y4
* Close / open curtains (LH & RH)
ISM
A. BCF
C. Life Jacket x2
E. Megaphone
F. O2
I. Torch x2
B. Demonstration Kit
B. PBE
l VCC
A. Restraint Kit
l Flight time
l Taxi time
l Water Quantity
n 100% :
Long Haul vv, Australia vv, Middle
East vv, AKL vv, BKK-CMB, CGK,
DEL, DPS vv, HKG-BOM,
HKG-TPE-NRT vv, HYD, KHI, MAA,
PEN
n 75% :
BKK-BOM, CEB, CTS vv, FUK vv,
HND vv, ICN vv, KIX vv, KUL vv,
NGO vv, NRT vv, SGN, SIN vv,
SIN-CMB, SUB vv
n 50% :
Other Regional vv, YVR-JFK vv
n Artwork Lights
l Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
l Turn ON PC POWER
l Play video
Boarding Music - ON
Check Cabin Defect Maintenance Log (CDML) Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chapter 10.
l ADD record sheet (grey & pink pages) -
follow up with ground engineer if required
Advise Cabin Crew to carry out Insecticide Refer to ISD Operations Part B Cabin Crew Operating
Spraying procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Advise Cabin Crew to carry out Cabin Cleaning Refer to ISD Operations Part A Inflight Services
checks Policy, Procedures & Requirements, Chapter 10.
l Form of Indemnity
l GD (ex Outport)
l Reflex Satchel
l Seating Pictorial
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Ensure no unauthorized personnel onboard Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Cabin Security checks
Make P/A - Overhead Compartment Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
Inform Flight Crew the number & location of Refer to ISD Operations Part B Cabin Crew Operating
special handling pax Manual - General Procedures, Chapter 4; Safety &
Emergency Procedures, Chapter 1.
Prior to closing last cabin door (L1/L2) Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2;
l Ensure fuelling process is completed ISD Operations Part B Cabin Crew Passenger
Address Handbook.
l Make P/A - Before Closing the Aircraft
Door
Make P/A for Pre Take-Off Door procedures Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2.
l Turn ON "Entertainment"
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Receive confirmation from SP2 & FP6 that Pre Refer to ISD Operations Part B Cabin Crew Operating
Take-Off Checks completed Manual - Safety & Emergency Procedures, Chapter 1.
After Take-Off
CLIMB : "Fasten Seat Belt" sign is cycled
Make P/A - After Take-Off Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
VCC
l Turn ON PC POWER
l Cabin ACARS
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1;
l Make P/A - Turbulence ISD Operations Part B Cabin Crew Passenger
Address Handbook.
l Supervise checks & receive confirmation
from SP2 & FP6 that Cabin Checks
completed
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Welcome & greet (before drink / meal service Refer to ISD Operations Part B Cabin Crew Operating
commences) Manual - General Procedures, Chapter 4.
Distribute / delegate Cabin Crew for distribution Refer to ISD Operations Part B Cabin Crew Operating
of survey forms (if applicable) Manual - General Procedures, Chapter 3.
Supervise inflight service Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 3; ISD Inflight
l Cocktail & meal service Service Manual; Service Matrix.
Pass information to Flight Crew, e.g. Safety, Refer to ISD Operations Part B Cabin Crew Operating
Security or Medical case/s (as required) Manual - General Procedures, Chapter 2.
Ensure CDML is completed (record defect/s - Refer to ISD Operations Part A Inflight Services
except ADD) Policy, Procedures & Requirements, Chapter 10.
Prepare all relevant documents (as required) Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chapter 10; ISD
l Bar Control Report (BCR) Operations Part B Cabin Crew Operating Manual -
General Procedures, Chapter 2, 3, 4; ISD Operations
l Cabin Crew Work Injury form Part C Port and Hotel.
l Statement form
Pre-Landing
At top of descent
l Insecticide Spraying procedures (as Refer to ISD Operations Part B Cabin Crew Operating
required) Manual - General Procedures, Chapter 3; ISD
Operations Part C Port and Hotel; ISD Operations
n Make P/A - Insecticide Spraying Part B Cabin Crew Passenger Address Handbook.
Make P/A - Pre Landing Refer to ISD Operations Part B Cabin Crew
Passenger Address Handbook.
l Advise Cabin Crew to carry out
Pre-Landing checks
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Boarding Music - ON
Receive confirmation from SP2 & FP6 that Refer to ISD Operations Part B Cabin Crew Operating
Pre-Landing Checks completed Manual - Safety & Emergency Procedures, Chapter 1.
Remain in L1 Seat
When "Fasten Seat Belt" sign is switched OFF Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 2.
l Make P/A for Arrival Door procedures
Hand over documents / information to ground Refer to ISD Operations Part B Cabin Crew Operating
staff / catering contractor (as required) Manual - General Procedures, Chapter 2, 3, 4; ISD
Operations Part C Port and Hotel.
l Special handling pax - Deportee / YPTA
etc.
Advise Cabin Crew to carry out After Landing Refer to ISD Operations Part B Cabin Crew Operating
checks Manual - General Procedures, Chapter 2, 4.
VCC
[ Record potable water quantity in CDML Refer to ISD Operations Part A Inflight Services
Policy, Procedures & Requirements, Chaper 10.]
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Carry out Transit Pax Headcount procedures, as Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Make P/A for Cabin Security checks or Security Refer to ISD Operations Part B Cabin Crew
Check with Transit Pax Onboard, as required Passenger Address Handbook.
(Applicable to Outbound Crew when Crew
change occurs)
Carry out Cabin Security checks - as per Pre Refer to ISD Operations Part B Cabin Crew Operating
Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
SP2
A. BCF
B. Life Jacket
E. Torch
B. Demonstration Kit
A. AED
l Stowage E2L
A. Megaphone
B. O2 x2
C. PBE x2
D. Radio Beacon
l Aerosol Insecticide Cans (as applicable) Refer to ISD Operations Part C Port and Hotel.
l Toilets L11 & L14 - check / dress with Refer to ISD Operations Part B Cabin Crew Operating
toiletries & amenities Manual - General Procedures, Chapter 1.
u General Procedures
u A330-300 (A33E)
n 4 sets of:
l Amenity Kits (as applicable) - Dr 2 SVC Refer to ISD Operations Part B Cabin Crew Operating
CTR Manual - General Procedures, Chapter 5.
l CRS - o/head compt of 21A Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Lights
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
n Behind PTVs
n Literature pockets
n Ottomans
n Shoe lockers
n Side cabinets
n Table stowage
l Magazine racks
l L2 Seat
Carry out on-ground service Refer to ISD Inflight Service Manual and Service
Matrix.
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L2 Door Manual - Safety & Emergency Procedures, Chapter 2.
l Play video
u Report to ISM
Upon ISM P/A, check / secure - Dr 2 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
D. Legrests - STOWED
E. PCHs - STOWED
M. Tables - STOWED
X. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Adjust cabin / mood lighting as per Lighting Refer to ISD Operations Part B Cabin Crew Operating
Guidelines Manual - General Procedures, Chapter 1.
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
l Amenity Kits (as applicable) Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Pre-Landing
Upon ISM P/A, check / secure - Dr 2 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
& LHS JCL cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L2 Door
Remain in L2 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
FP2
A. BCF
B. Life Jacket
D. Torch
A. PBE
B. Demonstration Kit
C. Splint Pack
l Non-essential, if required
[ Monitor closing of R1 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel on board Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
n Cabinets
n Receptacles
n Trash bin
l R1 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R1 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - Dr 1 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Clear Flight Deck
Upon ISM P/A, check / secure - Dr 1 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
(as per Pre Take-Off Passenger Onboard) Manual - Safety & Emergency Procedures, Chapter 1,
2.
l Turn OFF - All galley electrics
Check R1 Door
Remain in R1 Seat
R1 Door for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of R1 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
FP6
A. BCF
B. Life Jacket x2
D. Torch x2
C. Crow Bar
D. Demonstration Kit
E. PBE
F. Splint Pack
l RHS Doghouse
A. O2 x2
l Non-essential , if required
[ Monitor closing of Door 4 upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
l Trash bins
n Amenity storages
n Literature pockets
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R4 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - Dr 4 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carts
n Brakes ENGAGED
n Latches ENGAGED
E. Armrests - DOWN
U. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - Dr 4 SVC CTR Refer to ISD Operations Part B Cabin Crew Operating
& RHS Aft YCL cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check R4 Door
Remain in R4 Seat
Door 4 for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of Door 4 upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
J1
A. Life Jacket
C. Torch
l Stowage E2R
A. H2O
B. O2 x2
C. PBE
B. Demonstration Kit
l Inflight wheelchair
l Toilet L36 - check / dress with toiletries & Refer to ISD Operations Part B Cabin Crew Operating
amenities Manual - General Procedures, Chapter 1.
Upon ISM advise, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
[ Monitor closing of R2 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Behind PTVs
n Literature pockets
n Ottomans
n Shoe lockers
n Side cabinets
n Table stowage
l Toilet L36
n Cabinets
n Receptacles
n Trash bin
l R2 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R2 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - RHS JCL cabin Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
A. All Pax - SEATED
D. Legrests - STOWED
E. PCHs - STOWED
M. Tables - STOWED
Y. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Upon ISM P/A, check / secure - RHS JCL cabin Refer to ISD Operations Part B Cabin Crew Operating
(as per Pre Take-Off Passenger Onboard) Manual - Safety & Emergency Procedures, Chapter 1,
2.
Check R2 Door
Remain in R2 Seat
R2 Door for catering - give "thumbs up" signal to Refer to ISD Operations Part B Cabin Crew Operating
open the door when applicable Manual - Safety & Emergency Procedures, Chapter 2.
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
[ Monitor closing of R2 Door upon completion of Refer to ISD Operations Part B Cabin Crew Operating
catering loading] Manual - Safety & Emergency Procedures, Chapter 2.
Upon ISM P/A, carry out Cabin Security checks - Refer to ISD Operations Part B Cabin Crew Operating
as per Pre Take-Off Cabin Security checks Manual - General Procedures, Chapter 2; Safety &
(Applicable to Outbound Crew when Crew Emergency Procedures, Chapter 1.
change occurs)
Y1
A. Life Jacket
C. Torch
A. H2O
B. O2 x2
C. PBE
A. Demonstration Kit
l Centre Doghouse
A. Biohazard Kit
B. Body Bag
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
n Cabinets
n Receptacles
n Trash bin
l R3 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - R3 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - RHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, carry out Insecticide Spraying Refer to ISD Operations Part B Cabin Crew Operating
procedures as required Manual - General Procedures, Chapter 3 and ISD
Operations Part C Port and Hotel.
Upon ISM P/A, check / secure - RHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check R3 Door
Remain in R3 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y2
A. BCF
B. Life Jacket
E. Torch
A. O2 x2
B. PBE
A. Demonstration Kit
l Centre Doghouse
A. FireSock Kit
[]
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
n Cabinets
n Receptacles
n Trash bin
l L3 Seat
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L3 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - LHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - LHS Fwd YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L3 Door
Remain in L3 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)
Y4
A. BCF
B. Life Jacket x2
E. Torch x2
B. Demonstration Kit
D. Megaphone
E. PBE
F. Protective Gloves
G. Radio Beacon
A. O2 x2
A. PBE
l Toilets L52, L53, L54, L61 & L62 - check / Refer to ISD Operations Part B Cabin Crew Operating
dress with toiletries & amenities Manual - General Procedures, Chapter 1.
Ground preparation for service Refer to ISD Inflight Service Manual and Service
Matrix.
Note: For flights ex-LHR and ex-FRA, to and from USA, Cabin Crew are not required to carry out Cabin
Security checks.
Upon ISM advise, ensure no unauthorized Refer to ISD Operations Part B Cabin Crew Operating
personnel onboard Manual - Safety & Emergency Procedures, Chapter 1.
n Amenity storages
n Literature pockets
Provide CRD / Ext-Deactivation Seat Belt to pax Refer to ISD Operations Part B Cabin Crew Operating
when appropriate Manual - Safety & Emergency Procedures, Chapter 1.
Carry out Pax Headcount procedures when Refer to ISD Operations Part B Cabin Crew Operating
required Manual - General Procedures, Chapter 2; Safety &
Emergency Procedures, Chapter 1.
Upon ISM P/A, carry out door procedures for Refer to ISD Operations Part B Cabin Crew Operating
departure - L4 Door Manual - Safety & Emergency Procedures, Chapter 2.
u Report to ISM
Upon ISM P/A, check / secure - LHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1.
E. Armrests - DOWN
T. NO SMOKING
After Take-Off
TURBULENCE - "Fasten Seat Belt" sign is ON Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1.
l Carry out Safety checks
Set up Baby Bassinet if required Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 5.
Carry out inflight service Refer to ISD Inflight Service Manual, Service Matrix.
Check / clean toilets as frequently as possible Refer to ISD Operations Part B Cabin Crew Operating
Manual - General Procedures, Chapter 1.
Pre-Landing
Upon ISM P/A, check / secure - LHS Aft YCL Refer to ISD Operations Part B Cabin Crew Operating
cabin Manual - Safety & Emergency Procedures, Chapter 1,
(as per Pre Take-Off Passenger Onboard) 2.
Check L4 Door
Remain in L4 Seat
Transit
Ensure regulations are observed Refer to ISD Operations Part B Cabin Crew Operating
Manual - Safety & Emergency Procedures, Chapter 1,
l Safety 2; ISD Operations Part C Port and Hotel.
n No smoking
l Fuelling
l Customs
Upon ISM advise, carry out Transit Pax Refer to ISD Operations Part B Cabin Crew Operating
Headcount procedures, as required Manual - General Procedures, Chapter 2; Safety &
(Applicable to Inbound Crew when Crew change Emergency Procedures, Chapter 1.
occurs)