C2551 2553 2555 2557 Error PDF

Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin

compilato da / compiled by approvato da / approved by data / date codice / code
TIB
S.Perazio R.Nicoletta 16/09/14 807129 19
classe-prodotto / class-product
d-Color MF222Plus
Sistemi interessati / system concerned
titolo / subject
ERROR CODES C2551 / C2553 / C2555 / C2557 ABNORMAL LOW TONER DENSITY
Descrizione / Description
The purpose of this document is to inform the Field about the potential problem which could happen
to the d-Color MF222Plus belonging to a specific range of the Serial Numbers.
Background
Due to a problem of molding of the "Sub Hopper Transfer Screw", the shape of the shaft of the screw
is deformed.
A certain number of the d-Color MF222Plus which are installed in field have this screw.
Symptom
It may happen that after having printed 10K or 30K pages since installation of the MFP, Abnormal
Low Toner Density Error with Error Code C2551 / C2553 / C2555 / C2557 occurs.
Cause
The deformation of the screw causes toner to leak from toner seal to the bushing of the transfer
screw, thus the torque becomes larger and causes that the transfer screw rotates not sufficient ,
wherefore toner cannot be replenished normally.
This causes the "Abnormal Toner Density" problem with Error Code C2551 / C2553 / C2555 /
C2557 occurs.
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Modulo IO-TIB-A (Liv.03)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL SUPPPORTO TECNICO
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM TECHNICAL SUPPORT
data / date codice - progr./ code - number TIB
16/09/2014 807129 19
Countermeasure
To solve the problem install the countermeasure when visit next time one of the affected machine.
The following Bushing was implemented as countermeasure.
Model Name Part Name Olivetti Code Note

To require the part follow the procedure
d-Color MF222Plus Bushings SAVGR24250 G described on the next chapter of this TIB.
(Page: 3)
d-Color MF222Plus with this potential problem are included in the following Range of serial Numbers:
Serial Number of the First MF222Plus that has the potential problem is: A5C4321100151
Serial Number of the Last MF222Plus that has the potential problem is: A5C4321102310
Note:
4 Bushings for each MFP which is included in the above mentioned Range of Serial Number
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How require the Bushing to Olivetti HQ
If d-Color MF222Plus installed at customer site is included in the above mentioned Range of Serial
Numbers, please contact the Olivetti HQ for require the Bushings.
1. Product Name: d-Color MF222Plus

2. Serial Number:
3. Installation Date:
4. Total Counter:
5. Dealers Name:
6. Dealers Address
The information above and the Olivetti Code for the Bushing must be sent at the following E-mail
Addresses:
Italian Dealer:
Send the information necessary to swap the damaged SSD to the following E-Mails:
Concessionari-Copia@olivetti.com
And put in copy to the following E-mail addresses:
m.clingo@olivetti.com
a.campanella@olivetti.com
Subsidiaries and Agencies:

Send the information necessary to swap the damaged SSD to the following E-Mails:
subsidiaries-support@olivetti.com
And put in copy to the following E-mail addresses:
m.clingo@olivetti.com
s.perazio@olivetti.com
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16/09/2014 807129 19
Replacement Procedure
1. Turn OFF the Main Power Switch
2. Unplug the Power Cord
3. Open the Front Door
4. Remove the Waste Toner Box
5. Remove the Front Door (2 screws and 1 e-ring)
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16/09/2014 807129 19
6. Remove the Cover (Lower) (3 screws)
7. Remove the Cover (Upper) (11 screws)
8. Pull Tray 1 and put A3 paper on the tray
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9. Replace the 4 Bushings
Location of the Bushings
In case you cannot easily remove the bushing take a screw driver, and carefully remove the
bushing with the help of the screw driver.
The two pictures should give an indication how you can identify a bushing which has been located
at a deformed transfer screw, means if you experience once of the error codes C2551 / C2553 /
C2555 / C2557 and the bushing looks like shown in the right picture, then you most
probably are dealing with a deformed transfer screw.
If the bushing looks like shown in the left picture then the cause is different
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Supporto Tecnico / Technical Support

Bollettino Informazione Tecnica / Technical Information Bulletin

The following Bushing was implemented as countermeasure.

Model Name Part Name Olivetti Code Note

How require the Bushing to Olivetti HQ

1. Product Name: d-Color MF222Plus

Subsidiaries and Agencies:

1. Turn OFF the Main Power Switch

2. Unplug the Power Cord

3. Open the Front Door

4. Remove the Waste Toner Box

5. Remove the Front Door (2 screws and 1 e-ring)

6. Remove the Cover (Lower) (3 screws)

7. Remove the Cover (Upper) (11 screws)

8. Pull Tray 1 and put A3 paper on the tray

9. Replace the 4 Bushings

Location of the Bushings

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