Problem 1: System has no power at all.

Power light does not illuminate, fan inside the

power supply does not turn on, and indicator light on keyboard does not turn on.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Power cable is Visually inspect power Make sure power cable

unplugged cable. is securely plugged in.

Defective power Visual inspection or try

Replace cable.
cable another cable.

Power cable and wall

Power supply Contact technical
socket are OK, but
failure support.
system is still dead.

Use different socket,

Faulty wall outlet;
Plug device into repair outlet, reset
circuit breaker or
socket and test. circuit breaker or
fuse blown
replace fuse.

Problem 2: System is inoperative. Keyboard lights are on, power indicator lights are lit,
and hard drive is spinning.
PROBABLE CAUSE DIAGNOSIS SOLUTION

Turn off computer. Using even pressure

Remove the cover of
Expansion card is the system unit.
partially dislodged from Check all expansion
expansion slot on the are securely seated in
motherboard. slots.
on both ends of the
expansion card, press
down firmly on expansion card.

Defective floppy disk Turn the system off. Contact Technical

drive or tape drive Disconnect the cables Support.
from one of the floppy
drives. Turn on the
system, check to see if
the keyboard operates
normally. Repeat until
you have located
defective unit.

Defective expansion Turn the computer off. Make sure expansion

card Remove an expansion card is secure in
card. expansion socket.
Problem 3: System does not boot from hard disk drive, but can be
booted from floppy disk drive.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Connector between hard When attempting to run Check cable running

drive and system board is the FDISK utility form disk to disk
unplugged. described in the HARD controller on the board.
DISK section of the Make sure both ends
manual you get a are securely plugged
message, INVALID in; check the drive type
DRIVE in the Standard CMOS
SPECIFICATION Setup (in your
motherboard manual).
Format hard disk; if Contact Technical
Damaged Hard Disk or unable to do so, the Support.
Disk Controller hard disk may be
defective.

Run the FDISK program, Backing up the hard

Hard Disk directory or format the hard drive is extremely
FAT is scrambled drive(See HARD DRIVE important. All Hard Disks
section of manual). Copy are capable of breaking
your down at any
Problem 4: System only boots from Floppy Disk. Hard Disk can be read
and applications can be used, but booting from Hard Disk is impossible.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Hard Disk boot program Corrupted system files Back up data and
has been destroyed. applications files.
Reformat the Hard Drive
as described in the Hard
Drive section of the
manual. Re-install
applications and data
using backup disks.

Problem 5: Error message reading "SECTOR NOT FOUND" or other

error messages indicators that certain data is not allowed to be
retrieved.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Sector Not Found Error Hard drive is likely bad You may be able to
itself. resolve this issue by
running scandisk and
having scandisk mark
the sectors as bad.

Problem 6: Disk formatted on IBM PS/2 will not operate with this system.

PROBABLE CAUSE DIAGNOSIS SOLUTION

The IBM PS/2 uses a IBM PS/2 disk format will Format disk in the AT type
different format than not work in an AT type computer. Insert disk into
other computers. computer. the IBM PS/2 and copy the
files you wish.

Problem 7: After installing an expansion card (network card, tape drive

card, etc.), the system no longer works properly.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Monitor has no power. All or part of the system Change the interrupt or
may be inoperable. The RAM address on the new
 new card may work but expansion card. See the
a mouse or COM port documentation that came
may not work. with the new card in order
to change pin settings.
Many expansion devices
come with proprietary
software that will assist
you in doing this.

Problem 8: Screen message says "Invalid Configuration" or "CMOS

Failure."

PROBABLE CAUSE DIAGNOSIS SOLUTION

Incorrect information has Review system's

Check the configuration
entered into the equipment. Make sure
program. Replace any
configuration (setup) correct information is in
incorrect information.
program. setup.

Problem 9: Screen is blank.

PROBABLE CAUSE
Monitor has no power.
Monitor is not connected to computer.
DIAGNOSIS SOLUTION
Power connectors may Check the power
be loose or not plugged connectors of the monitor
in. and the system. Make sure
monitor is connected to
display card, change I/O
address on network card if
applicable.
See connections of the video cable from
the video adapter card going to the
monitor.
Problem 10: System does not boot from hard disk drive, but can be
booted from floppy disk drive.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Check cable running form

When attempting to run
disk to disk controller on
the FDISK utility
the board. Make sure both
Connector between hard described in the HARD
ends are securely
drive and system board DISK section of the
plugged in; check the
unplugged. manual you get a
drive type in the Standard
message, INVALID
CMOS Setup (in your
DRIVE SPECIFICATION.
motherboard).

Problem 11: Memory Module Problem

PROBABLE CAUSE DIAGNOSIS SOLUTION

Memory problem, display Loose installation of the Reboot computer. Re-

card jumpers one not set RAM on the memory slot install memory, make sure
correctly. that all memory modules
are installed in correct
sockets. Check jumper and
switch settings on display
card. See display card
section for information of
settings.

Computer virus Computer system Use anti-virus programs

becomes too slow and (McAfee/PC-cillin, E-port,
experiencing hang-up. etc.) to detect and clean
viruses.

Problem 12: Screen goes blank periodically.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Screen saver is enabled. Disable screen saver.

Problem 13: Keyboard failure

PROBABLE CAUSE DIAGNOSIS SOLUTION

Reconnect keyboard.
Loose keyboard cable Check keys again if there
Keyboard is disconnected. connection is no improvement,
replace keyboard.

Problem 14: No color on screen

PROBABLE CAUSE DIAGNOSIS SOLUTION

Faulty monitor If possible, connect

monitor to another system.
If no display, replace
monitor.

Problem 15: Floppy drive light stays on.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Reconnect floppy cable

making sure PIN1 on the
Floppy Drive cable is not Shorted power wire for
Floppy Drive corresponds
connected correctly. floppy
with PIN1 on floppy cable
connector.

Problem 16: Error reading drive A:

PROBABLE CAUSE DIAGNOSIS SOLUTION

Bad floppy disk Try new floppy disk.

Floppy disk is not Format floppy disk (type

formatted. ENTER)
Problem 17: Windows system drive failure

PROBABLE CAUSE DIAGNOSIS SOLUTION

SETUP program does Boot from drive A: using

not have correct DOS system disk. Input
information. correct information to
SETUP program.

Hard Drive cable is not Check Hard drive cable.

connected properly.

Problem 18: Cannot boot system after installing second hard drive.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Master/Slave jumpers are Set master /slave

not set correctly. jumpers correctly.

The Hard Drive is Run SETUP program and

incompatible. select correct drive types.
Call drive manufacturers
for compatibility with
other drives.

Problem 19: Missing operating system on Hard Drive

PROBABLE CAUSE DIAGNOSIS SOLUTION

CMOS setup has been Run setup and select

changed. correct drive type.

Problem 20: Certain keys do not function.

PROBABLE CAUSE DIAGNOSIS SOLUTION

Keys are jammed or Replace keyboard.

defective.

Keyboard is locked. Unlock keyboard.