7 - DCT

Set Top Boxes
Motorola General Business Information, Set Top Box., Rev. 2.2

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. Motorola, Inc. 2005
Page 0
Objectives
Identify set top box models listing features and

functions
Access and interpret set top box diagnostics
Troubleshoot issues using set top box diagnostics
Motorola General Business Information, Set Top Box, Rev. 2.2

Page 1
Base Set Top Box Components

Page 2
Agile Out of Band Tuner
Receives OOB data on one of the following frequencies:
75.25 MHz 107.75 MHz

104.2 MHz 107.40 MHz
72.75 MHz 110.25 MHz
92.25 MHz 116.25 MHz
98.25 MHz 103.75 MHz

The following events cause the set top box to search for the OOB frequency
New installation
Front panel diagnostic selection that overrides the last known carrier frequency
Cold reset from the front panel
Set top box will attempt a carrier lock at a frequency for two seconds. If a carrier is not present, it moves
to the next frequency in the table.
Page 3
Motorola Set Top Box Features
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DCT700 X X X
DCT1000/2000 X X X X
DCT1800 X X X X
DCT2500 X X X X
DCT3080 X X X X X X
DCT3400 Series X X X X X X X X
DCT5100 X X X X X X X
DCT6200 Series X X X 6208 X X X X
DCT6400 Series X X X X X X X X X
QIP2500 X X X
QIP6200 X X X X X
QIP6416 X X X X X X X
DCH100 X X X X X
DCH200 X X X X X
DCH3200 X X X X X X X* X
DCH6200 X X X X X X X X
DCH3416 X X X X X X X X X* X
DCH6416 X X X X X X X X X X
* Optional

Note: X indicates a standard feature
Page 4
Accessing the Diagnostics
To access diagnostics:
Press POWER to turn off the set top box
Within two seconds press OK (remote) or SELECT (front
panel)

Page 5
Diagnostics Menu*
DIAGNOSTICS
01 General Status
02 OOB Status
03 In Band Status
04 Audio/Video Status
05 Unit Address
06 Firmware Version
07 Current Channel Status
08 Renewable Security
09 Upstream Modem
10 App Code Modules
11 Memory Config
12 Interactive Info
13 MAC Frequency Table
14 Control Channels
15 Message Types
16 In Band PAT
17 In Band PMT
18 Task Status
19 USB Status
20 IB MCA Status
21 Keyboard/LED

* Note: The set top diagnostic screen displayed may vary depending upon the model and
software version.
Page 6
General Status Diagnostic
DCT 2500 STATUS
Error: E 00
NO ERROR
Purchases: 2
Platform ID: 0x0053

Family ID: 0x000C
Model ID: 0x0007
Tuner: ACD2204
Remod Channel: 3
Time Zone:
(FFFFB9B0) 300 min
DS Entry Time
03/11/2007 07:00 GMT
DS Exit Time
11/04/2007 06:00 GMT
Current GPS Time
04/11/2007 19:24 GMT

The General Status Diagnostic displays general status information related to the set top box
including:
Error When there is a problem, the error code is displayed and LEDs on the unit flash.
E 00 means there is no error. See installation manual for a detailed listing of error codes.
Purchases This field indicates the number of unacknowledged IPPV purchases.
Remod Channel Displays the configured RF output channel of the set top box. This will be
either 3 or 4 in North American systems.
Page 7
Out-of-Band (OOB) Diagnostic
OOB DIAGNOSTIC
DATA * SNR 23 dB GOOD
EMM DATA *
CARRIER LOCK YES COUNT 1
HUNT MODE NONE
CUR FREQ 75.25MHz
LKC 75.25MHz
EMM PRVDR ID 0x0001

The OOB Diagnostic displays Out-of-Band status information related to the currently tuned
OOB channel including:
DATA Displays * when OOB data is being received (typically on constantly.)

EMM DATA Displays * when Entitlement Management Message (EMM) data is being
received (typically more off than on.)
SNR Displays and estimate, in dB, of the carrier signal-to-noise ratio (SNR) and the quality of
the signal (GOOD, FAIR, or POOR).
CARRIER LOCK Indicates YES when locked to the OOB carrier, NO when not locked to
the OOB carrier.
COUNT Increments each time the set top box detects a drop in OOB connectivity.
Page 8
In-Band Diagnostic
IN BAND DIAGNOSTIC
DATA *
EMM DATA
CARRIER LOCK YES
PCR LOCK YES
SNR 36 dB GOOD
MODULATION MODE QAM 256
SHORT TERM ERROR COUNT 0005
LONG TERM ERROR COUNT 0123
TUNED FREQ 723.000

The In Band diagnostic displays general status information related to the currently tuned In
Band channel including:
DATA - Displays * when In Band data is being received.

EMM DATA - Displays * when EMM data is being received.
CARRIER LOCK Indicates whether the digital in-band receiver is locked to the carrier. YES
indicates lock on a digital carrier, ANALOG to an analog carrier, and NO not locked.
PCR LOCK Indicates a program-clock-reference with the current digital data stream.
SNR Displays and estimate, in dB, of the carrier signal-to-noise ratio (SNR) and the quality of
the signal (GOOD, FAIR, or POOR).
MODULATION MODE Displays the modulation type of the received signal (Analog, QAM64,
QAM256)
SHORT TERM ERROR COUNT Displays the number of received FEC errors at 5 second
intervals (maximum count 65535). This value is cleared every 5 seconds.
LONG TERM ERROR COUNT Displays the number of received FEC errors at 24 hour
intervals. This value is cleared every 24 hours.
TUNED FREQ Displays the currently tuned frequency.
Page 9
Current Channel Status Diagnostic
Current Channel Status
State: Connected DES
Primary A/V Source:

IB Tuner1
Type: DIGITAL CLR 00
Status: AUTH
Preview: NO
Current Next
Purchasable: NO NO
Purchased: NO NO
EPOCH Num: 0 0
EPOCH Type: 0x08 0x08
Auth Reason: 0x00 0x00
Service Status ID 0x0016 -
CH 403 Tuned Freq 723.000

The Current Channel Status Diagnostic displays diagnostic information related to the currently
tuned channel including:
State Indicates whether or not the set top box is logically connected to the cable system.
CONNECTED means it is connected, NOT indicates not connected.
Type Displays the currently tuned channel type (ANALOG or DIGITAL)
CLR/ENC/FPK Displays the encryption status of the service. ENC indicates the service is
encrypted, CLR indicates not encrypted, FPK indicates its encrypted using a Fixed Program
Key.
Status Displays the status of the current channel (AUTH or Not A)
CH Displays the currently tuned virtual, or display, channel.
Tuned Freq Displays the currently tuned QAM RF channel.
Page 10
Upstream Modem Diagnostic
STARVUE II DIAGNOSTICS
STATUS: -
FREQUENCY: 8.096 MHz
LEVEL: 39
IPPV: ENABLED
72 04-10-07 10:32:58
72 04-10-07 10:32:58
32840 04-10-07 10:32:57

The Upstream Diagnostic displays status information related to the upstream transmitter
including:
STATUS Displays the status of the transmitter where DISABLED indicates a one-way set top
box, - idle, and t transmitting.
FREQUENCY Displays the last frequency used for upstream transmission.
LEVEL Displays the approximate power level of the RF transmitter in dBmV (5 dBmV). The
minimum/maximum transmission levels for a Motorola set top box are 24-60 dBmV.
IPPV Displays the Interactive Pay-Per-View status as follows:
ENABLED IPPV feature is enabled
UNSENT ## - Displays the number of unsent transactions where ## indicates the
number.
DISABLED IPPV feature is disabled
LAST POLL REQ/ACK The dated items indicate the last poll request received and
acknowledged by the set top box.
Note: A non-responding set top box will display different LAST POLL REQ and LAST POLL ACK
date and time values. A responding set top box will display matching date and time values.
Page 11
Application Code Modules
ASTB VALD 12 5 720
MODULE VER STATUS ID LO
00c-2500 03.18 ENABLED 0001 0

TV_Guide 75.22 ENABLED 2010 1

The Application Code diagnostic displays the status of application code modules which are
loaded onto the set top box to support desired functionality. For example this set top box
has code modules loaded to support firmware (00c-2500) and an interactive guide
application (TV_Guide).
MODULE Displays the name of the application code.

VER Displays the version of the application code.
STATUS Displays the status of the code
LOADING
DELETED
ENABLING
DSABLING
DISABLED
DELETING
POSTPND
ENNORUN
DISNORUN
Page 12
Interactive Info
INTERACTIVE INFO
IP : 10.32.12.123
UPM : 0x000006
UPSTREAM ID : 0x0002
DOWNSTREAM ID : 0x0002
STATE : RUNNING
MAC ABORT CNTR : 0000
GOOD PACKETS :
ERROR PACKETS :
SOCKET PORT STATE

0 UNUSED
1 UNUSED
2 UNUSED
3 UNUSED
4 UNUSED
5 UNUSED

The Interactive Info screen displays status information related to the interactive network
including:
IP Displays the IP address assigned to the set top box.

STATE Displays the state of the set top box in the interactive network. Ideally this state
should display RUNNING. If any other state is displayed the set top box is not able to utilize
the interactive network.
Page 13
Lab Activity
Complete Set Top Box Lab

Page 14
Learning Exercise
1. To access set top box diagnostics you must press

which front panel button within two seconds of
powering off?
a. MENU
b. INFO
c. BYPASS
d. OK/SELECT

Page 15
Learning Exercise
2. Which diagnostic would you use to determine

why a particular channel is not working?
a. General Status
b. Out of Band Status
c. Upstream
d. Current Channel Status

Page 16
Learning Exercise
3. Which diagnostic would you use to determine

the quality and modulation type of the currently
tuned channel?
a. Out-of-Band
b. General Status
c. Current Channel Status
d. In-Band

Page 17
Learning Exercise
4. In the GENERAL STATUS diagnostic what does

the PURCHASES field indicate?
a. Total number of purchases completed on

the set top box
b. Total number of unacknowledged
purchases completed on the set top box
c. Number of purchases the set top box can
accommodate
d. Number of Channel Maps the set top box
contains

Page 18
Learning Exercise
5. Which set top box model can decode HD

services and includes a dual tuner?
a. DCT2500
b. DCT5100
c. DCT700
d. DCT64XX

Page 19

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Set Top Boxes

Motorola General Business Information, Set Top Box., Rev. 2.2

Identify set top box models listing features and

Motorola General Business Information, Set Top Box, Rev. 2.2

Motorola General Business Information, Set Top Box, Rev. 2.2

Receives OOB data on one of the following frequencies:

75.25 MHz 107.75 MHz

Motorola General Business Information, Set Top Box, Rev. 2.2

Motorola General Business Information, Set Top Box, Rev. 2.2

Note: X indicates a standard feature

Motorola General Business Information, Set Top Box, Rev. 2.2

Motorola General Business Information, Set Top Box, Rev. 2.2

Platform ID: 0x0053

Motorola General Business Information, Set Top Box, Rev. 2.2

Motorola General Business Information, Set Top Box, Rev. 2.2

DATA Displays * when OOB data is being received (typically on constantly.)

Motorola General Business Information, Set Top Box, Rev. 2.2

DATA - Displays * when In Band data is being received.

Primary A/V Source:

Motorola General Business Information, Set Top Box, Rev. 2.2

Motorola General Business Information, Set Top Box, Rev. 2.2

ASTB VALD 12 5 720

MODULE VER STATUS ID LO

00c-2500 03.18 ENABLED 0001 0

Motorola General Business Information, Set Top Box, Rev. 2.2

MODULE Displays the name of the application code.

SOCKET PORT STATE

Motorola General Business Information, Set Top Box, Rev. 2.2

IP Displays the IP address assigned to the set top box.

Complete Set Top Box Lab

Motorola General Business Information, Set Top Box, Rev. 2.2

1. To access set top box diagnostics you must press

Motorola General Business Information, Set Top Box, Rev. 2.2

2. Which diagnostic would you use to determine

Motorola General Business Information, Set Top Box, Rev. 2.2

3. Which diagnostic would you use to determine

Motorola General Business Information, Set Top Box, Rev. 2.2

4. In the GENERAL STATUS diagnostic what does

a. Total number of purchases completed on

Motorola General Business Information, Set Top Box, Rev. 2.2

5. Which set top box model can decode HD

Motorola General Business Information, Set Top Box, Rev. 2.2

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