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Engineering Procedure

Engineering Procedure

SAEP-381

Project Quality Issues Escalation Process

17 March 2013

Document Responsibility: Inspection Engineering Standards Committee

Saudi Aramco DeskTop Standards

Table of Contents

2

2 Purpose…………………………………………… 2

3 Conflicts and Deviations………………………… 2

3

5 Definitions………………………………………… 3

4 Applicable Documents…………………………

1 Scope……………………………………………

6 Violations Definitions……………………………. 4

7 Instructions………………………………………

5

8 Responsibilities…………………………………

8

9 Cancelled Quality Notifications………………

10

Appendix A - Quality Issues Reporting Process…… 11

Appendix B - Contractor’s Internal NCR……………. 12

Appendix C - Quality Issues Escalation Matrix……

13

Appendix D - Examples of Violations and Escalation Steps………………

14

Appendix E - Responsibilities for Quality Issue Notification………

16

Appendix F - Index…………………………

……….

17

Previous Issue: 28 January 2012

Revised paragraphs are indicated in the right margin Primary contact: Kakpovbia, Anthony Eyankwiere on +966-3-8801772

Next Planned Update: 28 January 2017

Copyright©Saudi Aramco 2013. All rights reserved.

Page 1 of 17

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

1 Scope

1.1 This Procedure establishes instructions for escalation of unresolved quality issues in Saudi Aramco projects including delinquent quality concern notifications.

1.2 This SAEP does not apply to:

Escalation of non-conformities identified by Operation Inspection Division (OID) during assessments of Operation Inspection Units (OIUs) in operating facilities.

Deficiencies noted during internal assessments by the Inspection Department.

Deficiencies noted during Health Checks conducted by APMID for Asset Performance Management (APM).

2 Purpose

2.1 The purpose of this SAEP is to:

2.1.1 Implement a consistent method for escalating quality issues including Logbook Entries (LBEs), Non-Conformance Reports (NCRs), Worksheets (WSs) and Delinquent Worksheets (DWSs), as defined in Appendix A, “Quality Issues Reporting Process.”

2.1.2 Clearly define the corporate process for project quality issue escalation including its documentation, requirements and definition of violation categories, systems and procedures.

2.1.3 Ensure roles and responsibilities for project quality issue escalation are well defined and auditable.

2.2 The intent of quality issue notification is to report and record quality or technical deficiencies, determine the root cause of the problem, record the actions taken to correct non-conformities, avoid recurrence and enhance overall project quality.

3 Conflicts and Deviations

3.1 Any conflict between this procedure and other applicable Mandatory Saudi Aramco Engineering Requirement (MSAER) shall be resolved in writing through the Chairman, Inspection Engineering Standards Committee (IESC).

3.2 Direct all requests to deviate from this procedure in writing to the Manager, Inspection Department of Saudi Aramco, Dhahran.

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

4 Applicable Documents

The applicable requirements in the latest edition of the following Saudi Aramco Engineering Procedures, Schedule “Q” and General Instructions (GIs) shall be considered an integral part of this procedure.

Saudi Aramco Engineering Procedures

Instruction for Establishing and Maintaining Saudi Aramco Engineering Requirements

Instructions for Obtaining a Waiver of a Mandatory Saudi Aramco Engineering Requirement

Quality Issues Notification

Equipment Deficiency Report

Inspection Coverage on Projects

Inspection Requirements for Contractor Procured Materials and Equipment

Contract Schedule “Q”

Quality Requirements

Saudi Aramco General Instruction

 

5 Definitions

ACD: Agreed Completion Date

APM: Asset Performance Management

APMID: Asset Performance Management Integration Division

DWS: DELINQUENT WORKSHEET - Mechanism to escalate unresolved Worksheets

CQP: Contractor Quality Personnel

CQR: Contractor Quality Representative

INCR: Internal Non Conformance Report (Issued by Contractor)

LBE: Logbook Entries (First level of reporting quality deficiency using Manual Logbook or the Quality Management Information System, QMIS)

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

MCC: Mechanical Completion Certificate

MPCS: Mechanical Performance and Close-out System

MSAER: Mandatory Saudi Aramco Engineering Requirements

Non-Conformities Escalation: A structured mechanism to progressively escalate pending quality and technical deficiencies to the concerned management.

NCR: Non Conformance Report (Issued by Saudi Aramco through SAP QM).

Project Quality Manager (PQM): The Senior Inspection Representative responsible for coordinating all inspection requirements on behalf of Inspection Department with SAPMT throughout all project phases, from Project Proposal up to Mechanical completion.

QMIS: Quality Management Information System (also known as electronic Inspection Logbook).

Repeat Violation: A non-compliance of the same MSAER, project specifications or standard drawings in the same activity area, that occurred more than once within six (6) months.

SAPMT: Saudi Aramco Project Management Team

SAP QM: Systems, Applications and Products in Data Processing-Quality Module

Technical Deficiencies: Non-compliance to any MSAER or project specifications

Worksheet: Mechanism for reporting major violations or escalating pending valid NCRs as stipulated in this Procedure.

6 Violations Definitions

MAJOR (If any one of the following applies)

1)

Violations of company standards including GIs that put the quality and integrity of the facility including its workers and equipment at risk.

2)

Actions that violate the Corporate values by submitting forged items & counterfeit materials.

MODERATE (If any one of the following applies)

1)

Any violation to MSAER, project specifications and approved IFC drawings that if the next phase of work (critical path) is continued without correcting the violation,

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

the structural integrity of the next phase will be jeopardized. Such violation if not corrected in a timely manner will lead to more severe damage or complexity.

2)

Any violation to Schedule Q.

Commentary Note:

Minor violations related to Schedule Q listed in Appendix D are excluded from this definition.

3)

If the violation will be categorized ‘YES’ item as defined in GI-0002.710 during the partial MCC stage.

MINOR (If any one of the following applies)

1)

Any violation to SAES, SAMSS, project specifications and approved IFC drawings but the next phase of work is not dependent on the correction of the violation.

2)

If the violation will be categorized as ‘NO’ item as defined in GI-0002.710 during the partial MCC stage.

7

Instructions

7.1 Quality Issues Notification

7.1.1 Quality or technical deficiencies shall be reported in a timely manner through QMIS for LBE, or SAP QM (NCR or WS) depending on the identified violation as defined in Section 6.

7.1.2 Potential non-conforming materials, products or work shall be pro- actively highlighted through the QMIS to avoid re-work.

7.1.3 A letter of concern signed by the PID Superintendent shall be addressed to the Department Head of the MCC/PMCC Chairman whenever MCC/PMCCs are approved in the MPCS without ID signature due to converted and unresolved ‘YES’ items for other Organizations. This letter shall be copied to ID and PMT Department Managers.

7.1.4 A letter of concern signed by the ID Manager shall also be addressed to the Manager of the MCC/PMCC Chairman whenever MCC/PMCCs are approved in the MPCS system and ID’s ‘YES’ items are converted to ‘NO’ without obtaining ID’s agreement. This letter shall be copied to Proponent VP, ES VP and PM VP.

7.1.5 A letter of concern signed by the ES Chief Engineer shall be addressed to the Admin Area head of the MCC/PMCC Chairman whenever a Facility is commissioned without Inspection Department’s

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

review/signature on the MCC/PMCC. This letter shall be copied to Internal Auditing, ES VP and PM VP.

7.1.6 Starting a project which excludes ANY Mandatory Saudi Aramco Engineering Requirement (MSAER), without securing the required waiver approved by applicable management level authority shall be issued a Worksheet.

7.1.7 Initiators, approvers and other interested parties of quality issue notifications shall be in accordance with Appendix E, “Table of Responsibilities for Quality Issue Notification.”

7.1.8 Third Delinquent Worksheet (DWS3) shall be copied to Internal Auditing for their follow-up action.

7.2 Agreed Completion Date (ACD) for LBEs, NCRs and Worksheets

7.2.1 PID PQM, SAPMT Senior Project Engineer or Lead Project Engineer and the Contractor Quality Representative are responsible for determining the initial Agreed Completion Date (ACD) for LBEs, NCRs and Worksheets.

7.2.2 When no agreement on the ACD of any type/category of Quality Notification could be reached, the ACD shall be decided mutually by the next level of authority from ID and PMT, depending on the Quality Notification category.

7.2.3 If an extension of ACD is justified and mutually agreed by ID & PMT representatives, one-time basis approval of ACD extension is allowed. If no agreement of the new ACD is reached by the ID and PMT initiators and approvers, the ACD shall be established by the next higher signature level(s) per the below matrix.

Quality Notification Type

ID Rep

PMT Rep

Contractor’s Internal NCR

ID Field Supvr

PMT Project Engineer

Logbook Entry (LBE)

ID Field Supvr

PMT Project Engineer

NCR

ID Unit Supervisor

PMT Sr. Project Engineer

Worksheet

ID PQM

PMT Project Manager

In case a conflict on establishing the ACD continues, the PMT Department Manager shall make the final decision.

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

7.3 Handling of Contractor’s Internal NCR

7.3.1 Saudi Aramco strongly encourages all Contractors to take advantage of all opportunities to enhance their quality management system implementation and to fully utilize their internal QA/QC system towards a high project quality delivery.

7.3.2 ID shall initiate escalation if a Contractor does not act to correct quality/technical non compliances within the mutually agreed ACD.

7.3.3 To encourage Contractors’ QC Team to implement their internal quality management system effectively, the Contractors’ recommended completion date shall be accepted, unless found unreasonable by PMT project engineer and the ID Field Supervisor.

7.3.4 When the Contractor’s QC personnel report and document a quality non-compliance, ID shall follow the work process per Appendix B, “Contractor’s Internal NCR.”

7.3.5 When an Internal NCR has been issued by the Contractor’s QC, Saudi Aramco quality notification shall be recorded by PID in the “General Comments” category of the QMIS, for the purpose of Lessons Learned collection. The QMIS entry shall be closed when the internal NCR is completed or when escalated to SA NCR due to non-compliance within the ACD.

7.4 Clarifications to Appendix D “Examples of Violations and Escalation Steps”

7.4.1 Clearance of “Unavailability of approved Contractor QA Manager or Contractor QC Manager" in Appendix D shall be based on actual mobilization at the project site of the approved Contractor QA Manager or QC Manager and not just submission or approval of resumes’. Absence of an already approved and mobilized Contractor QA/QC Manager, due to verified emergency leave could be exempted by the PQM provided that the leave of absence shall not be more than seven (7) calendar days without an approved replacement.

7.4.2 Clearance of – “Insufficient QC Manpower (Deficiency > 10% of Plan)” in Appendix D shall also be based on actual mobilization of the approved Contractor QC personnel at the project site, and not just submission or approval of resumes’.

7.5 Non-Conformities Escalation Process

7.5.1 Escalation processes shall be in accordance with Appendix C, “Quality Issues Escalation Matrix”.

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

7.5.2 Logbook Entries (LBEs) shall be made for deficiencies defined as Minor.

LBEs shall be made through the QMIS or Manual logbook. (Manual logbook entry shall be done only in exceptional cases and shall have prior approval by the relevant Division Head.

7.5.3 Repeat of Moderate or Major violation within six (6) months will result to a Quality Notification starting at the next higher level of Violation Category and Notification. Repeat of a Minor violation due to negligence shall be considered as Moderate violation.

7.5.4 Repeated Internal Non-Conformance Report (INCR) within six (6) months shall be, as in Appendix B, “Contractor’s Internal NCR”:

7.5.4.1 Escalated to SA NCR if the Contractor failed to Report the Repeated INCR

7.5.4.2 Escalated to Violation-after-the-fact Entry in the QMIS if the contractor has detected and reported the Repeated INCR

7.5.5 Valid NCR shall be escalated to a Worksheet (WS) when any of the following applies:

7.5.5.1 Valid NCR is not corrected or completed on the ACD (including the extension period, if extension is approved)

7.5.5.2 Valid NCR issued by Inspection Department is not approved by SAPMT within five (5) working days

7.5.6 A Worksheet that was not resolved on or before the ACD, including the approved extension period (if extension is approved), shall be escalated to Delinquent Worksheet, after discussing and notifying the relevant PMT representative.

7.5.7 Once the project reaches its MCC stage, all open LBEs, NCRs, Worksheets and DWS shall be transferred to MPCS. Items required for start-up or impacting safety are to be marked as ‘YES’ Items. All other items shall be designated as ‘No’ Items.

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Responsibilities

8.1 Project Inspection Division Head

8.1.1 Reviews and approves or rejects PMT request to extend ACD for Worksheets

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

8.1.2 Approves Worksheets issued by the PQM/Sr. Supervisor

8.1.3 Initiates issuance of Delinquent Worksheet (DWS1)

8.1.4 Reviews and approves or rejects the deletion of SAP notifications

8.2 Project Quality Manager (PQM) or Senior Supervisor

8.2.1 PQM may initiate issuance of Non-Conformance Reports (NCRs) in lieu of Field Supervisor

8.2.2 Initiates issuance of Worksheet (WS)

8.2.3 Reviews and may grant one-time approval of ACD extension prior to escalation of valid NCR

8.2.4 Decides cases of violations not clearly defined in Section 6 and not listed in Appendix D “Examples of Violations and Escalation Steps”

8.3 Project Inspector or Field Supervisor

8.3.1 Highlights to SAPMT any potential non-conforming material, product or work through the QMIS to avoid re-work.

8.3.2 Reports in a timely manner any quality or technical deficiency through the QMIS or SAP QM (LBE or NCR) depending on the committed violations as defined in Section 6 and categorized in Appendix C, “Quality Issues Escalation Matrix”

8.3.3 Field Supervisor may initiate issuance of Non-Conformance Reports (NCRs) in lieu of Project Quality Manager (PQM)

8.4 SAPMT

8.4.1 Ensures project full compliance with SAEP-302, “Instructions for Obtaining a Waiver of a Mandatory Saudi Aramco Engineering Requirement”

8.4.2 Approves valid NCRs initiated by Inspection Department within five (5) working days

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

9 Cancelled Quality Notifications

Submitted quality notifications in SAP QM shall not be marked for deletion without proper justification approved by PID Division Head. The approved justification shall be attached in the quality notification being “marked for deletion”.

Revision Summary

28

January 2012

New Saudi Aramco Engineering Procedure.

17

March 2013

Minor revision to provide clarification on selected sections.

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix A - Quality Issues Reporting Process

March 2013 SAEP-381 Project Quality Issues Escalation Process Appendix A - Quality Issues Reporting Process Page

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix B – Contractor’s Internal NCR

Contractor’s INCR

PID to Initially record

INCR in the General

Comments of QMIS,

marked as “For Info”

No

No

Moderate Repeat Minor Or No INCR? No Major w/in 6 months Violation? Yes Yes One-time
Moderate
Repeat Minor
Or
No
INCR?
No
Major
w/in 6 months
Violation?
Yes
Yes
One-time
Repeat INCR?
Completed on
No
extension
No
w/in 6 Months
ACD?
granted?
Yes
Yes
Y
es
Completed
Reported by
No
on Extension
Yes
Contractor?
Date?
Yes
Change QMIS entry
to “Violation-after-the
fact”
Completed on
Yes
ACD?
N
o
One-time
Completed on
Yes
extension
Yes
Extension date?
granted?
No
No
Escalate INCR into
SA-NCR, then
Close INCR & QMIS
Follow the
Quality Issue
Close INCR & QMIS
Reporting
Process

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix C - Quality Issues Escalation Matrix

Violation

1st

 

ESCALATION STAGES

 

Type

Notification

1

2

3

4

5

Minor

LBE

NCR

WS

DWS1

DWS2

DWS3

Moderate

NCR

WS

DWS1

DWS2

DWS3

-

Major

WS

DWS1

DWS2

DWS3

-

-

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix D - Examples of Violations and Escalation Steps

 

ESCALATION MATRIX

   

S/N

Sample Violation

Recommended Phase for Proactive Notification

Violation Category

1.

Forged Quality Documents

Job X/Kick-off/Weekly QC Meetings

Major

2.

Procurement and/or Installation of counterfeit materials classified as inspectable per SAEP-1151 Note: For non-inspectable materials, PQM decides on the initial Violation Category

Job X/Kick-off/Weekly QC Meetings

Major

 

Starting a project which excludes ANY Mandatory Saudi Aramco Engineering Requirement (MSAER),

   

3.

without securing the required waiver approved by applicable management level authority.

Job X/Kick-off Meetings

Major

 

Unavailability of approved Contractor QA Manager or

Job X/Kick-off Meetings/ Weekly QC Meetings

 

4.

Contractor QC Manager

Moderate

 

Commencing of Special Process activity as specified in

Job X/Kick-off/Weekly QC Meetings

 

5.

Schedule Q without approved procedures/personnel

Moderate

 

Concrete or Asphalt placement without pre-approval of

Kick off Meetings/Weekly QC meetings

 

6.

the batching plant or mix design

Moderate

7.

Use of non-approved third party service providers

Kick off Meetings/Weekly QC meetings

Moderate

 

Starting work without IFC Drawings or not submitting

   

8.

required Quality Documents as per Schedule “Q” Note: Categorization is PQM discretion

Kick off Meetings/Weekly QC meetings

Moderate

Minor

 

Placing RVL/Inspectable materials and equipment

Kick off Meetings/Weekly QC meetings

 

9.

with unapproved source

Moderate

 

Carrying out modification work on accepted systems

Kick off Meetings/Weekly QC meetings

 

10.

(PROCESS-RELATED) without SA approval

Moderate

 

Preservation and Storage of equipment and materials classified as ‘Inspectable’ per SAEP-1151 that are not

   

11.

in accordance with the approved quality plan and schedule “Q” Note: Categorization is PQM Discretion

Kick off Meetings/Weekly QC meetings

Moderate

Minor

 

Contractor’s Internal NCR not resolved at the approved

Kick off Meetings / Weekly QC meetings

 

12.

completion date

Moderate

 

Failure of the Contractor to control and implement the quality requirements of its batch plants, subcontractors and other service providers as required per Schedule

Kick off Meetings / Weekly QC meetings

 

13.

Q. (e.g., Not assigning his own QC inspectors at the manufacturer and service provider locations per Schedule Q, and relying only on the In-House QC)

Moderate

 

Contractor failure to conduct complete quality system

Kick off Meetings / Weekly QC meetings

 

14.

audits per Schedule Q requirements

Moderate

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

 

ESCALATION MATRIX

   

S/N

Sample Violation

Recommended Phase for Proactive Notification

Violation Category

 

Contractor failure to conduct the 6-months Management Review Meetings and submit the

Kick off Meetings / Weekly QC meetings

 

15.

results/recommendations to Saudi Aramco at the prescribed time

Moderate

 

Insufficient QC Manpower

Job X / Kick-off Meetings/ Weekly QC Meetings

 

16.

(Deficiency > 10% of Plan)

Moderate

 

Contractor failure to perform/implement inspection per

   

17.

approved ITP without adequate notification or justification (HOLD POINT activities)

Kick off Meetings / Weekly QC meetings

Moderate

 

Contractor failure to perform/implement inspection per

   

18.

approved ITP without adequate notification or justification (Witness Point activities)

Kick off Meetings / Weekly QC meetings

Minor

 

QC Personnel on part time basis, either routinely performing non-QC functions or covering QC jobs in a

Job X / Kick-off / Weekly QC Meetings

 

19.

different geographical location without prior approval of the ID Area Field Supervisor

Minor

20.

Insufficient QC Manpower (Deficiency < 10% of Plan)

Job X / Kick-off Meetings

Minor

 

Failure to submit, incomplete, poor quality or late

   

21.

submittal of the required weekly or monthly deliverables as required by Schedule Q

Kick off Meetings / Weekly QC meetings

Minor

 

Poor or incomplete quality submittals or

   

documentations

22.

Note: PQM has the option to increase this category as MAJOR if the submittals are for critical activities such as hydro test package of oil & gas facilities

Kick off Meetings / Weekly QC meetings

Minor

23.

Poor, late or incomplete submission of the required weekly or monthly deliverables/documentations as required by Schedule Q Note: PQM has the option to increase this category as MAJOR if the submittals are for critical activities such as hydro test package of oil & gas facilities

Kick off Meetings / Weekly QC meetings

Minor

 

Failure to submit the required weekly or monthly

   

deliverables/documentations as required by Schedule

Q

Kick off Meetings / Weekly QC meetings

24.

Note: PQM has the option to increase this category as MAJOR if the submittals are for critical activities such as hydro test package of oil & gas facilities

Minor

Legend:

L

= e-Log Book entry

N

= Non-Conformance Report (Q8 Notification)

W = Worksheet (Q9 Notification)

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix E - Table of Responsibilities for Quality Issue Notification

Responsible

Initiator / Issuer

Approver

Recipient /

Interested/Copied Parties

Addressed To

NCR

Field Supervisor/

Project Engineer / Sr. Project Engineer

PM

Division Head, PID

PQM

Representative

Division Head, PM

Project Manager

 

Proponent Site Rep.

Worksheet

PQM/ID Sr.

Division Head, PID

Department

General Manager, PM

Supervisor

Manager, PM

Sr. Project Engineer

Department Manager, ID

Division Head, PM

Proponent Site Rep.

DWS1

PID Division

Department

General Manager,

Vice President, PM

Head

Manager, ID

PM

Vice President, ES

Chief Engineer

Project Manager

Dept. Managers, PMT & Proponent

DWS2

ID Manager

Chief Engineer

Vice President,

Vice President, ES

PM

General Manager, PM

General Auditor

Dept. Managers, PMT & Proponent

PID Division Head

DWS3

Chief Engineer

Vice President, ES

Sr. Vice

Vice President, PM

President, E&PM

General Manager, PMT

General Auditor

Project Manager

ID Manager

Dept. Managers, PMT & Proponent

Document Responsibility: Inspection Engineering Standards Committee

Issue Date:

Next Planned Update: 28 January 2017

17 March 2013

SAEP-381

Project Quality Issues Escalation Process

Appendix F - Index

1 Scope………………………………………………………………………

……………

2

2 Purpose……………………………………………………

……………………………

2

3 Conflicts and Deviations………………………

………………………………………

2

4 Applicable Documents……………………………………………………………

……

3

5 Definitions……………………………………………………………………

…………

3

6 Violations Definitions…………………………………………………………………… 4

7 Instructions……………………………………………………….……………………… 5

8 Responsibilities…………………………………………….…………………………… 8

9 Cancelled Quality Notifications………………….…………………………………… 10

Appendix A Quality Issues Reporting Process………………………………………

Appendix B – Contractor’s Internal NCR………………………………………………… 12 Appendix C Quality Issues Escalation Matrix…………………………………………. 13 Appendix D Examples of Violations and Escalation Steps……………….……….…. 14 Appendix E Responsibilities For Quality Issue Notification……………….……….…. 16 Appendix F Index………………………………………………………………………… 17

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