Assignment 2

1. Discuss the importance of quality partnering and strategic alliances.

Partnering of organizations leads to better understanding the connections and

procedure that shape an association to cooperate towards a typical goal. It causes a
nonstop change to items and procedures, consumer loyalty and relationship among
clients and suppliers. It includes the sharing of expenses and pooling of assets and
learning to make the best utilization of it.
Likewise, it reduces risk factor as rather than one there are different organizations which
bear the outcomes. Sharing best of both the organizations will give them the required
cutting edge to contend in the market.

2. Discuss the various forms of quality partnering and strategic alliances.

There are different types of quality partnering and strategic alliances:

Internal Partnering: suggests bringing the directors, representatives, groups, and

individual workers together to shape strong co-operations that amplify the HR of an
association. The purpose is to use the capability of the workforce completely and
enhance quality persistently.
Partnering with Suppliers: this type of partnering between association and its
suppliers exists to create and keep an unwavering and dependable relationship. As
a result both win and persistently enhance quality, productivity and intensity.
Partnering with Potential Competitors: collaborating with competitors so that all
the sides increase their profitability, quality, and the results level past what a single
one of them could accomplish on their own.
Global Partnering: partnership between organizations that take into account the
overall necessities to enhance efficiency and quality alludes to as worldwide
banding together.
Education and Business Partnership: The alliance between business association
and instructive foundations with a specific end goal to consistently enhance
worker's work abilities.

3. Discuss the importance of quality culture.

Quality culture is system of values in the organization that results into establishing and
continuous improvement of quality. It comprises of qualities, customs, methodology, and
desires that advance quality. An authoritative culture suggests to the ordinary sign of an
organization's basic qualities and customs.
Quality culture is essential as it shows how representatives act at function, how they
approach their occupations, what are their desires out of the association and each
other. It is fundamental to set up a quality culture in an organization as it keeps up a
domain of commonly bolstered collaboration, and creates partnerships among each
other and advantage of the organization.
4. Explain the difference between traditional and modern quality culture.

There are a few contrasts among conventional and cutting edge quality culture, these
distinctions will be most recognizable in the following territories:

Operating logic: Organization with conventional quality culture focusses on degree

of profitability and transient benefit. Then again, association with current quality
culture concentrates on consumer loyalty. It focuses on what is important to surpass
sensible desires of the clients.
Objectives: Organizations with customary culture grow fleeting destinations.
Associations with cutting edge culture create vital arrangement, having both fleeting
and long haul goals.
Management approach: In associations with conventional culture, chiefs are seen
as the managers who give arranges and authorize strategies, techniques and
guidelines. In associations with cutting edge culture, chiefs are seen as mentors of
the group, who convey the vision and objectives, give assets and looks for worker
criticism and information.
Attitude towards clients: Organizations with customary culture are more worried
about their needs as opposed to the clients. In associations with current culture,
consumer loyalty is the most astounding need.
Problem-fathoming approach: Organizations taking after the conventional
approach, either put the fault on others or hold up until somebody tackles the issue
and later assume the praise. Nonetheless, associations takie after the current
approach center and attempt to distinguish and disengage the underlying driver of
the issue.
Supplier connections: Organizations with customary culture pressurize the
suppliers to bring the costs and accelerate conveyance, which may bring about
unfriendly results. Associations with present day culture, clients and suppliers
cooperate as accomplices for good of all.
Performance-change approach: Organizations with customary culture have a
flighty, receptive undertaking approach for execution change while advanced culture
concentrates on ceaseless change of individuals, items and procedures.

5. How do you understand who is a customer?

In a total quality setting, there are internal customers and external customers. External
customers are people who buy and use products of the organization. Internal customers
are people within the organization usually referred to as staff.
Hence, external customers define quality and internal customers produce it.

6. Explain customer defined value, value analysis and retention.

Customer-defined value refers to the sum of a customers perception of the following:

Product or service quality
Service provided by organization
Organizations personnel
Organizations image
 Selling price of the product
Overall cost of the product

Customer value analysis refers to the procedure to figure out what is critical to the
clients, what do they need from the association and what is it about the organization's
items and administrations that the clients esteem.
Customer retention: Organizations should not limit themselves to customer
satisfaction but should focus on customer retention. The idea here is not if the
customers are satisfied with products and services, but to see if the customer is
satisfied enough to be retained.

7. Discuss product innovation models for customer retention.

The model for product innovation was introduced by Praveen Gupta for organizations to
keep their products up-to-date, attractive and relevant for customers. It consists of the
following steps:

target the opportunity identify customer needs and use them to guide innovations
explore the idea conduct thorough research to ensure proposed innovation will be
successful
develop alternatives develop several alternatives to determine the best
optimize the solution optimize the chosen alternative for production and delivery
commercialize the innovation develop and deploy efficient marketing program for the
innovation

8. Discuss employee empowerment.

Employees with ownership are often referred to as empowered employees. They are
given responsibility for procedures they are in charge of and the items or
administrations produced by those procedures. It gives them the power to control their
work, and transparently impart recommendations and thoughts to the association. Since
they are in charge of their exercises, they have a desire to ceaselessly enhance items,
procedures, and benefits and take a stab at client please. Engaged representatives are
normally more worried about the nature of work than the CEO as it has "my mark" on
the work. Representative strengthening helps not just the workers to get the best out of
them additionally the association to expand its efficiency and enhance general quality.

9. Discuss leadership for quality.

Leadership for quality refers to applying principles of leadership in such a way as to

continually improve the performance of people, processes, and products. This is turn
helps in improving the quality, value, productivity, service ,market share, longevity,
business expansion and return on investment.

10. How to lead for a better quality change?

A decent leader is one who is focused on both the job to be done and the workers who
must do it, and strike a proper harmony between the two. Keeping in mind the end goal
to lead, one must be a positive good example and affect the one whom they are driving.
leaders ought to have great relational abilities and the capacity to convince individuals
to their perspective. Feeling of reason, self-control, trustworthiness, validity, judgment
skills, stamina, duty and relentlessness are a portion of the attributes required in a
leader to lead an adjustment in quality. Taking after are the means to lead a change:
develop a compelling change picture
communicate the change picture to all stakeholders
conduct a comprehensive roadblock analysis
remove or mitigate all roadblocks identified
implement the change
monitor and adjust

Social Networking Articles

1. Looking To Shanghai: Best Practices For Inspiring A Transit-Oriented

Generation
https://cleantechnica.com/2017/01/13/looking-to-shanghai-best-practices-for-inspiring-a-
transit-oriented-generation/?
utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+IM-
cleantechnica+%28CleanTechnica%29

Executive summary:

This article clearly states that the present generation is willing to take public
transportation and would choose public over private transportation, keeping in mind that
it will provide an automobile-free living. They understand the fact that since running on
electric power is generated by a multitude of clean sources, the environmental benefits
of magnetic levitation include reduced noise pollution and land use, as well as total
elimination of CO2 emissions. But, they face many problems, most importantly college
students. In countries like the US too, transits use very old models and are not fast
enough. In many states like Massachusetts, engine fires and breakdowns in snowy
weather is common. On the other hand, in some cities like Shanghai, the transit system
is a paradigm. It is fast, always provides up-to-date information and is reliable. Every
country should consider building a hassle-free and convenient transit systems for it's
people.

My view:

I could not agree more with this article. More and more young people see the advances
of using public transport while living in big cities. It has a lot of benefits not only
environment-vise (using electric power instead of oil), but also when used in the cities
the travel time and parking fees decrease. In many countries in Europe using public
transport is very common, but Shanghai is clearly the leader in this field. It has the
fastest and most modern trains (Maglev for instance). In many states of America public
transportation system could be renovated and updated and Shanghai could be a perfect
example for them.

Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!topic/sonetw/kLVDeTNKwD4

2. Newest Disengagement Report Shows That Waymos (Googles) Self-Driving

Tech Improved Considerably In 2016

https://cleantechnica.com/2017/02/06/newest-disengagement-report-shows-waymos-
googles-self-driving-tech-improved-considerably-2016/

Executive summary:

This article indicates that autonomous vehicle which is tested by Google in California
has fewer disengagements in 2016 compared to previous year. According to self-driving
technology lead Dmitri Dolgov tech actually achieved a 4-fold improvement in its
disengagement rate, as measured in the rate of episodes per 1,000 miles. The
company register 0.80 disengagements (again, just times the self-driving software was
turned off, not actual accidents) in 2015, versus only 0.20 in 2016. In other word 124
disengagements in 2016, as compared to 341 in 2015 and vehicles traveled a total of
635,868 miles in 2016 in California.

My view:

Technologies are developing very fast and I think that the idea of autonomous vehicles
is great. It could possibly be a safer, quicker, and more comfortable way of travelling.
And, of course, I agree with everyone: before those cars are out for public, all the
possible safety and programming issues should be tackled. Even more, the driving rules
should be changed accordingly. So I feel like there will probably be decades before we
see autonomous cars on the roads.

Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!topic/sonetw/5aqpVBNu4XE

3. Tidal Lagoons Could Play Significant Role In UK Decarbonization Plans

https://cleantechnica.com/2017/01/13/tidal-lagoons-play-significant-role-uk-
decarbonisation-plans/?
utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+IM-
cleantechnica+%28CleanTechnica%29

Executive summary:

A new tidal lagoon at Swansea in the UK can become a prototype to a larger scale
project. Considering that UK has worlds second largest tidal range after Canada, and
that tidal energy is the most predictable one, and that people are more supportive of
tidal power than any other, the project could potentially reduce the CO2 emissions by
36% in 2035. But even if the prototype is successful, it is very expensive and a lot of
investments should be made to develop the project. It is also crucial to research all the
possible effects on the wildlife and environment before giving green light to the project.

My view:

I think that it developing tidal energy in the UK is a great idea. It is predictable and
reliable, but unfortunately costly (as all of the renewable technologies). Maybe in
several years as technology develops and becomes cheaper, it will be easier to involve
investments. If the project succeeds, they can not only cut the CO2 emissions, but be
the pioneers in the field of tidal power.

Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!topic/sonetw/9FuXzBHZcAg