Which of the following is an advantage of standardization?

A. Design may be frozen with too many imperfections remaining.

B. High cost of design changes increases resistance to
improvements.
C. More routine purchasing, handling and inspection of
procedures.
D. Decreased variety results in less consumer appeal.
E. All of the above are disadvantages of standardization.

Which of the following is NOT a phase in the service design

process?
A. Conceptualize (idea generation, Asses customer needs and
demand).
B. Identify service package and components needed.
C. Determine performance specifications.
D. Only a & b are phases in the service design process.
E. All of the following are phases in the service design process.

Which is an important factor that gives rise to market

opportunities and threats for product and service design?
A. Economic
B. Social and demographic
C. Political and Competitive
D. A & B
E. All of the above
 Which term refers to a design that results in products or services
that can function over a broad range of conditions?
A. Robust Design
B. Global Product Design
C. Reverse Engineering
D. Concurrent Engineering
E. Research and Development

Which of these is NOT a potential way of improving reliability?

A. Improve component design
B. Improve testing
C. Improve production and/or assembly techniques
D. Use backups
E. These are all potential ways of improving reliability

Which of the following are NOT related to phases in Product

Design and Development
A. Process Specifications
B. Prototype
C. Feasibility Analysis
D. Modular Design
E. Design Review
To achieve a smoother transition from product design to
production, companies are using simultaneous development
and ?
A. Computer Aided Design (CAD)
B. Design for Disassembly (DFD)
C. Component Commonality
D. Concurrent Engineering
E. Design for Assembly (DFA)

What is meant by the term standardization?

A. Creating a product but not finishing it until customer

preferences are realized.
B. Absence of variety in a product, service or process.
C. Variety in a product, service or process.
D. None of the above.
E. All of the above

Delayed differentiation is common in which of the following:

A. Pens
B. Men's Suits
C. Screws
D. Cement
E. Books